Remote support specialist jobs in Dearborn, MI - 928 jobs
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Sr. Customer Service Analyst
Talent Software Services 3.6
Remote support specialist job in Detroit, MI
Are you an experienced Sr. Customer Service Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Sr. Customer Service Analyst to work at their company in Detroit, MI.
Position Summary: The role is critical for supporting the program management team by acting as the primary interface in addressing various complaints and requests. Key responsibilities include:
Primary Responsibilities/Accountabilities:
Complaint/Escalation Handling
Addressing all MPSC complaints and Executive Consumer Affairs web complaints (approximately 250 per year)
Managing "I Can Help" requests
Adhering to the required service level guidelines
Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints. Supporting two separate call center companies.
Reimbursement and Claims Processing
Reviewing and processing over 2,500 reimbursement requests and 19,000 Greenbacks claims
Currently, response times do not meet the desired average of 3 business days, often extending up to 30 days depending on volume and seasonality
Quality Assurance and Training
Monitoring over 80 call center FTEs for quality assurance during weekly call calibration sessions and providing feedback
Ensuring adherence to proper HPP training guidelines
Driving sales and retention efforts at the call center/Participating in weekly huddles
Customer Feedback and Improvement
Reviewing all Net Promoter Surveys
Responding to NPS ticket complaint requests for callbacks (about 20 per week)
Using Continuous Improvement (CI) to reduce complaints and improve customer satisfaction and Net Promoter scores
Maintaining the customer journey map and tracking progress for improvements
Reporting
Creating reports for weekly/monthly General Manager meetings and/or Director/VP report-outs on performance metrics.
Storm Duty may be required as part of an every third week rotation. Storm role is only required during the week on rotation and only if a storm is “called” where storm hours are required if a storm occurs at a level that requires Storm duty personnel (it is not very frequent). The only exception is if CAT Storm (Catastrophic Storm means when a threshold of over 100,000 customers are out of power and the length of time to restore could take up to 24 hours or more to restore. This CAT storm designation is defined by the Corporate storm team and will notify all storm duty participants when necessary. At that time all storm duty personnel are required to work storm role regardless if it is their storm week and also required regardless if it is a weekend, off hours, holiday etc.
$57k-89k yearly est. 4d ago
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Customs Analyst
Mobis North America, LLC 4.2
Remote support specialist job in Toledo, OH
MOBIS produces and supplies a wide variety of automotive components to customers, including component modules (chassis, cockpit, and front-end module), core system, eco-friendly, and DAS-mechatronics. Mobis delivers the design and development of advanced engineering, autonomous driving, infotainment, component modules, safety, brake and steering systems, lamps, ICS/electronics, and software development solutions that consider the safety and convenience of our customers as well as the future.
Purpose:
Under general supervision, monitors all customs activity for compliance, accuracy, and cost avoidance to prevent any delays that can affect production, and ensure the overall success of Mobis North America's importation activities.
Essential Duties & Responsibilities:
Monitor and analyze import data daily to ensure accurate valuation, HTS classification, and free trade status for U.S. CBP filings.
Communicate with suppliers, customs brokers, U.S. CBP, and internal teams to gather documentation and ensure timely border clearance.
Prepare and present updates and monthly metrics to management.
Review and process customs broker invoices, CBP duties/fees, and supplier debits.
Manage accounts payable/receivable related to customs activities.
Maintain and improve internal controls and compliance processes.
Generate customs certificates for MOBIS parts as needed.
Collaborate with brokers and consultants to ensure accurate HTS classifications.
Identify duty recovery opportunities under USMCA and other trade agreements.
Participate in customs-related projects (e.g., value reconciliation, export compliance).
Stay updated on legislation affecting import/export activities.
Maintain organized records and documentation.
Review and update work instructions and workflows.
Perform other duties as assigned.
Additional Requirements:
In addition to the responsibilities mentioned above, tasks relating to the following area will be assigned as required.
Be a team player.
Have great attention to detail.
Strong verbal and written communication skills.
Be reliable (with a reliable mode of transportation).
Strong work ethic.
Must have proven multitasking and organizational skills.
Service-oriented mindset.
Good Computer Skills
MS Office
Requirements
Education & Experience:
Bachelor's degree required.
General knowledge of logistics and customs preferred.
Strong interpersonal and communication skills.
Bilingual (English/Spanish or other) preferred.
Willingness to travel to Highland Park, MI as needed.
Preferred Skills:
Experience with SAP and Paylocity.
Background in process improvement.
Advanced Excel skills and experience with large datasets.
Physical Demands:
Prolonged periods of sitting and computer use.
Ability to lift up to 15 lbs.
Must be able to navigate all departments within the facility.
Expected Hours of Work:
* A typical work week is 40 hours.
* Working hours for employees are typically day starting 8:00 AM to 5:00 PM
Work Environment:
* Office work is normally performed in a typical interior work environment, which does not subject the employee to any unpleasant elements.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ADA DISCLAIMER:
Mobis North America is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: MTCA_*************
EEO STATEMENT:
Mobis North America is an Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Mobis North America will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Mobis North America legal duty to furnish information.
$40k-68k yearly est. 5d ago
Operations Support Specialist
Akkodis
Remote support specialist job in Dearborn, MI
Akkodis is seeking an IT Operations SupportSpecialist for a 12-month contract with a client located in Dearborn, MI.
Title: IT Operations SupportSpecialist
Duration: 12+ months
Pay Range: $34-36/hr on W2 All Inclusive (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Position Description:
This is an Information Technology Operations-based role that supports our Michigan Truck Plant, where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team, you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing, and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing, but also acquire manufacturing experience that will enhance long-term career potential.
Skills Required: Business Process Support, Operations Support Systems, Desktop Support, Server Support, Support/Services, Application Support, Technical Support
Skills Preferred: Server Administration, Manufacturing Processes
Experience Required: Specialist Exp: 5+ years of experience in the relevant field
Experience Preferred: Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
Education Required: High School Diploma / GED
Education Preferred: Bachelor's Degree
Additional Safety Training/Licensing/Personal Protection Requirements:
Additional Information :
Responsibilities:
Support a multi-shift operation in a manufacturing plant.
Must be able to work flexible hours in support a multi-shift operation. Requires a rotating schedule to support business processes. (Days, nights and or weekends).
Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
Interface with Business IT and business owners to prioritize improvement efforts.
Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
Focus on the integration / long term maintenance of applications.
Assist team lead with managing assignments and workload.
Develop, maintain, and share, accurate support documentation
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
$34-36 hourly 1d ago
Help Desk Field Technician
Levy 4.2
Remote support specialist job in Dearborn, MI
The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer-first mindset, and a forward-thinking approach to technology. As an AI-driven organization, we expect the CSD Field Technician to actively leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. The ideal candidate embraces automation, continuous learning, and innovation to deliver exceptional IT support in a rapidly evolving environment. Frequent travel and hands-on work in diverse settings are essential components of this position.
Benefits
Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability
Tuition Reimbursement for qualified skilled trade programs
Student Loan Repayment Program
Employee Referral Program
ResponsibilitiesThe CSD Field Technician:
Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas).
Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems.
Interface with internal customers every day - keeping a customer-first mindset.
Manage help desk ticketing queues.
Utilize AI tools such as Copilot daily, contributing to an AI-focused operation.
SkillsThe ideal candidate will have:
2+ years of experience in IT support or field service roles
Strong knowledge of Windows, mac OS, iOS, and networking fundamentals
Familiarity with I0T devices, POS systems, and enterprise applications.
Excellent communication and customer service skills.
Experience with Microsoft Intune, Azure AD, and endpoint management preferred.
Proficiency in PowerShell and automation scripting preferred.
Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation preferred.
Physical Requirements:
Ability to lift up to 75 lbs and work on ladders.
Tolerate noise and temperature variations
Comfortable working in varied environments including construction sites.
Sit, stand and walk for extended periods of time.
Valid driver's License with good driving record
Willingness to travel frequently across the Midwest.
To ApplyPlease submit a resume. Military Members are welcome and Veterans are encouraged to apply!
Who is Edw. C. Levy Group of Companies?
We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers.
The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.
$30k-43k yearly est. Auto-Apply 22d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Dearborn, MI
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$37k-66k yearly est. 7d ago
Help Desk Support
Collabera 4.5
Remote support specialist job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
$66k-90k yearly est. 1d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Romulus, MI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$41k-60k yearly est. 60d+ ago
On-Site AV Support Technician
Igi 4.6
Remote support specialist job in Dearborn, MI
IGI provides large-scale, high-resolution audio-visual systems for advanced visualization applications and world-class corporate AV solutions to top companies across the USA. All IGI solutions are the culmination of our vast industry experience in delivering cutting-edge technologies and our unwavering reliability, quality, and attentive service. We incorporate innovative technologies from manufacturers such as Samsung, Planar, Sony, Barco, Crestron, NVIDIA, Christie Digital, Crestron, Poly, and Microsoft Teams in our systems.
Job Description
We have an immediate opening for an On-Site AV Support Technician based in Dearborn, Michigan. We seek individuals with technical aptitude and a great attitude. Ideal candidates will have relevant experience in the audio-visual industry.
The On-Site AV Support Technician and ALL our employees are the most important assets driving our continued success and our culture places great value in hard work, moral integrity, and mutual respect. We offer a professionally rewarding and collaborative workplace environment with many opportunities to learn new things, grow, and contribute while respecting work-life balance.
Please visit our website to find out more about us and this job at *************** A satisfying and rewarding career with commensurate pay and generous benefits package including medical, dental and life insurance, Simple IRA, paid holidays, and more could be awaiting you.
All applications will be held with strict confidence. IGI is an Equal Opportunity and Affirmative Action Employer.
Primary Role
Support all existing audiovisual systems including 4K PowerWalls and 4K DesignViews (dv LED Walls), and VR Room / CAVE installations at a customer site in Dearborn, MI.
Detailed Activities
Assist in the installation of AV systems.
Complete administrative tasks associated with field work, such as time tracking, punch lists, and submitting project status reports.
Professionally communicate with customers and company management regarding project status.
Perform preventative maintenance services, routine testing, and problem diagnosis of integrated systems.
Ensure that all spaces are left neat, clean, and presentable for use.
Maintain IGI quality expectations.
Ability to balance multiple tasks and changing priorities.
Exercise appropriate judgement when dealing with customers and planning/executing tasks.
Complete tasks within the allotted time or faster, making effective use of time.
Effective communication with clients and colleagues.
Accountable for ensuring that all job tasks are performed in accordance with IGI standards.
Take the initiative to improve personal and professional skills and knowledge.
Qualifications
Minimum of 3 years comprehensive, on-site AV system support in corporate settings with a broad range of commercial audio-visual components.
Experience with Samsung dv LED (direct view LED) video walls PREFERRED
Experience with Windows PC and Apple/Mac OS platforms PREFERRED
Basic knowledge of BYOD and Microsoft Teams operation and configuration PREFERRED
Ability to read and follow system design drawings and layouts.
Efficiently troubleshoot system issues.
Attention to detail and willingness to take ownership of work.
Strong mechanical skills and experience working with power tools and on ladders/lifts.
Must be a self-starting, proactive, and goal-oriented team player who strives for excellence.
Excellent interpersonal and communication skills as well as professional appearance.
Experience with Microsoft Office applications, e.g. Outlook, Excel, and Word.
Ethics, accountability, and integrity must be of the highest caliber.
Clean driving record.
Minimum high school diploma or equivalent.
Must be authorized to work in the United States on a full-time basis.
Preferred Certifications
Extron AV Associates (for On-Site AV Support) PREFERRED
Travel
No travel requirements.
Work Hours
Normal work hours for the On-Site AV Support Technician job are Monday-Friday 8am-5pm.
Pay
Salary range is $45,000 - $65,000 depending on experience.
Additional Information
IGI focuses primarily on three key segments of the AV space: 1) Advanced Visualization, 2) Advanced Audio-Visual Integration, and 3) Corporate AV Integration.
Advanced Visualization projects involve the design, engineering, fabrication and building of large scale, high-resolution visualization systems for the Fortune 50 and U.S. Military. These technology solutions include PowerWalls, virtual reality (VR) Rooms, and immersive stereo/3D technologies including motion capture labs.
Advanced Audio-Visual Integrations projects consist of large dv LED and other LED video wall solutions, control rooms, and other complex, sophisticated solutions.
IGI's Corporate AV systems provide users with the collaboration tools necessary to succeed in today's ever evolving technological environment. Our presentation, video conferencing, and digital signage systems help customers use the right technology in board, conference, VTC, collaboration rooms, and huddle spaces to share information, meet goals, and communicate more effectively.
To get an in depth look at what we do, see our website at *************** We are IGI.
$45k-65k yearly 1d ago
On-site AV Support Technician
Search Entrepreneurs
Remote support specialist job in Dearborn, MI
The client is a leading audio visual services company with office locations in five states around the USA. They provide leading edge technology systems for Fortune 500 clientele that seek the best products and ongoing service available.
Job Description
Support existing 4K PowerWall and CAVE installations at a customer site
Calibrate and service 4K (4096x2160) projectors
Install AV systems including mounting projectors, flat panel displays, speakers, and cameras
Complete administrative tasks associated with field work, such as time tracking, punch lists, and submitting project status reports
Professionally communicate with customers and company management regarding project status
Qualifications
Minimum of 3 years comprehensive, on-site equipment installation and configuration in corporate settings with a broad range of commercial audio-visual components
Ability to read and follow system design drawings and layouts
Efficiently troubleshoot installation issues
Attention to detail and willingness to take ownership of work
Strong mechanical skills and experience working with power tools and on ladders/lifts
Must be a self-starting, proactive, and goal-oriented team player who strives for excellence
Excellent interpersonal and communication skills as well as professional appearance
Experience with Microsoft Office applications, e.g. Outlook, Excel, and Word
Ethics, accountability, and integrity must be of the highest caliber
Clean driving record
College or Technology degree preferred
Must be authorized to work in the United States on a full-time basis
Additional Information
For a confidential conversation to learn more about this client please contact us directly.
All responses will be held in strict confidence. This is a permanent position including benefits for full time status. Equal Opportunity Employer. The client participates in E-Verify to confirm work authorization. Please visit ************* for more information.
$36k-54k yearly est. 1d ago
Technical Support Specialist
Viewline Ventures
Remote support specialist job in Detroit, MI
Job Description
Employment Type: Contract Role (1099)
About Us
Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right.
About the Role
As a Technical SupportSpecialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions.
Key Responsibilities
Follow structured procedures and checklists with accuracy and consistency
Monitor accounts, balances, and system statuses to confirm successful execution
Troubleshoot routine technical problems and escalate complex cases when necessary
Keep precise, auditable records of all actions and outcomes
Complete occasional on-site verification or setup tasks (requires local travel)
Who You Are
Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues.
Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline.
Calm Under Pressure: You handle live or time-sensitive workflows without losing focus.
Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems.
Locally Available: Youre based in the Detroit metro area (or open to relocating) and can handle daily in-person requirements.
Bonus Points
Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations)
Familiarity with structured SOP-driven environments
Comfort with balancing technical and client-facing tasks
Achievement in competitive video games or strategy games
New grads and new workers welcome
Why Join Us
Competitive hourly pay with performance incentives
Flexible schedule with reliable, repeatable workflows
Opportunity to be part of the core engine of a fast-growing startup
Clear processes and strong team support so you can perform with confidence
$37k-66k yearly est. 16d ago
IT Help Desk Technician
Sounds Easy Video
Remote support specialist job in Detroit, MI
Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolves basic technical hardware and software issues.
• Redirects unanswered problems to appropriate resource.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes problems and requests, and documents resolutions.
• Stays current with system information, changes, and updates.
• Performs other related duties as assigned.
$37k-66k yearly est. 60d+ ago
deskside support
Artech Information System 4.8
Remote support specialist job in Toledo, OH
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: Toledo, OH
Duration: 12 + Months (with possible extension)
Job Description:
Win7/Win XP OS support
Office 2003/2007/2010 support
Executive end user trouble shooting skills
Win 7, W 10, Office, Bit locker, Refresh, Lotus Notes
Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
$45k-59k yearly est. 1d ago
IT Support Specialist
Alliance Catholic Credit Union 3.5
Remote support specialist job in Farmington Hills, MI
Alliance Catholic Credit Union is seeking an IT SupportSpecialist who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location. The ideal candidate will:
Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network connectivity.
Install and configure workstations, peripherals, and authorized applications.
Maintain accurate records of issues and resolutions within the help desk system.
Deliver user training and provide guidance on essential IT tools and cybersecurity best practices.
Maintain, configure, and monitor Symitar core banking systems.
Manage user accounts, permissions, and security settings within Symitar.
Troubleshoot Symitar-related issues and escalate complex problems to vendor support.
Ensure compliance with data security and disaster recovery protocols.
Record and update documentation for system configurations, maintenance tasks, and changes.
A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with 1-3 years in IT support or help desk environment, prior experience with Symitar, and a strong knowledge of Microsoft Office applications. Previous Credit Union/financial institution experience, programming knowledge, and an Associate's degree in IT or related field are preferred. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.
$47k-60k yearly est. 60d+ ago
Technology Support
Archdiocese of Detroit 4.3
Remote support specialist job in Detroit, MI
POSITION STATUS: Part time 10-month (August - June) REPORTS TO: Principal Responsible for the management of all aspects of Loyola High School's facilities and food service. These duties and the decision-making authority related to such assignments are as established in the working relationship with the president. PRIMARY DUTIES/RESPONSIBILITIES (Technology):
-Coordinate and facilitate the efficient, effective, and appropriate use of technology hardware and services.
-Maintains local area network including, but not limited to, internet connections, performance metrics, printing services, software updates, and hardware functionality.
-Supports applications and enhances the technical skills of the school community as needed.
-Manages, administers, and delegates tasks, process, and procedures related to the student information system and related services including, but not limited to, student records management, class scheduling, academic calendar, data harvesting, and internal and external reporting.
-Manages and maintains the school bell system.
-Manages, maintains, and supports all classroom technology including but not limited to video displays, teacher laptops, and applicable software.
-Stays current with computer-based technologies and networks as well as emerging technology and software, especially in the area of education.
-Facilitates technology and software vendor relationships. KNOWLEDGE/SKILLS/ABILITIES:
-Ability to create, support, and maintain school processes and procedures.
-Basic understanding of building systems, including boiler heating systems.
-Excellent understanding of security design and protocols to manage and maintain a safe and secure school environment.
-Strong understanding of, and ability to resolve issues involving, technical infrastructure, networking and computers (primarily WIN and Chrome OS devices).
-Strong understanding of Google and Microsoft products as well as student information systems.
-Strong interpersonal skills and personal demeanor that motivates and manages 5 or more direct reports as well as many vendor relationships.
-Excellent written and verbal communication skills.
-Ability to develop timelines and meet deadlines with a strong attention to detail.
-Excellent organizational skills.
-Ability to manage multiple tasks concurrently.
-Knowledge of Ignatian spirituality and principles of Jesuit education.
-High enthusiasm for the mission of Loyola High School. EDUCATION AND EXPERIENCE:
-Bachelor's Degree or 2-5 years of experience in related fields and/or school administration.
$35k-48k yearly est. 60d+ ago
IT Helpdesk
SBT Global
Remote support specialist job in Plymouth, MI
Diagnose and resolve hardware, software, and network issues for end users Provide support to employees and guide them through technical problems Install, configure, and update devices and applications to minimize workplace interruptions Maintain records of issues, resolutions, and system changes
Manage IT hardware inventory and ensure accurate documentation
Qualifications
Degree or certification in IT or related field
Knowledge of MS Office, Windows, and networking
Strong problem-solving and communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37k-66k yearly est. 1d ago
IT Helpdesk
SBT Global, Inc.
Remote support specialist job in Plymouth, MI
Diagnose and resolve hardware, software, and network issues for end users
Provide support to employees and guide them through technical problems
Install, configure, and update devices and applications to minimize workplace interruptions
Maintain records of issues, resolutions, and system changes
Manage IT hardware inventory and ensure accurate documentation
Qualifications
Degree or certification in IT or related field
Knowledge of MS Office, Windows, and networking
Strong problem-solving and communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37k-66k yearly est. 5d ago
Sr. SAP Functional Support Specialist
Cielo Projects 4.2
Remote support specialist job in Novi, MI
Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
Rolls-Royce has been recognized as the top employer in the
Engineering & Manufacturing
category on the prestigious
Forbes Top Employers for Engineers
list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.
Be part of a team that sets the industry standard and drives groundbreaking solutions.
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Job Description
Title: Sr. SAP Functional SupportSpecialist
Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
Key Accountabilities:
Design, Configure and Enhance Project Systems (SAP PS & PPM) solutions for multiple legal entities in many countries
Consult & develop appropriate solutions for the business process area and ensure the solution is maintainable and upgradable (with minimal productive downtime)
Support the interaction of Project Systems with the various areas of SAP ERP (e.g. Finance, MRP, Production Orders)
Deliver and maintain scalable, robust, sustainable, and cost-effective technical solutions meeting approved business requirements
Control global development of Change Requests (including approval of Impact Analysis)
Identify and deliver initiatives which enable continuous improvement / enhancements of the solution from a functional perspective
Give the final authorization of transport requests to Quality Assurance and Productive system
Facilitate process standardization from technical perspective including responsibility for solution design
Analyze and create reports and statistics related to projects, service requests and business, any other resource or time related problems / shortages to the Management
Review and approve technical change documents produced by external consultants and internal employees
Review and approve solution by endorsing Blueprint Solution Document (BSD)
Review and Manage completeness of System Documentation
Coordinate implementation projects with external consultants
Promote a safety & compliance culture in area of responsibility, and live the letter and the Rolls-Royce Code of Conduct
Perform special projects as required
Qualifications
Basic Requirements:
A Bachelor's Degree or SAP (Project Systems) certification, and 7 years SAP functional support experience; or 11 years SAP functional support experience.
20% Travel - international and domestic (short notice)
Must be available to work flexible hours, including nights and weekends, when necessary
Preferred Qualifications:
Subject-Matter Expert with hands-on experience in Project Systems and participation in various phases of an implementation.
Excellent organizational, planning, and follow up skills
Excellent analytical and problem solving skills
Excellent presentation skills
Strong oral and written communication skills
Strong interpersonal skills
Strong ability to work independently and with others
Proficient with PC and MS Office Suite
Multiple lifecycle implementations of SAP Software
SAP PS / PPM Certification
Experience with SAP PPM
Experience with developing custom code in SAP
Additional Information
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Location:
Novi, Michigan
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.
The Business Unit
Power Systems of Rolls-Royce
provides world-class power solutions and complete life-cycle support under our product and solution brand
mtu
. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
$46k-85k yearly est. 1d ago
Application Specialist
SMC 4.6
Remote support specialist job in Detroit, MI
PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.
ESSENTIAL DUTIES
Participate in monthly conference call and provide application success stories, share and distribute details to branch team
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems.
Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
Successfully complete other duties as prescribed by sales management as necessary
Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Advanced industrial automation product and application experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to correctly apply and implement our newest “high tech” products.
Extensive SMC Application knowledge or equivalent industry
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in CRM and the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only: Sales001
$82k-111k yearly est. 16d ago
IT Helpdesk Technician/Systems Administrator (In-Person)
Corby Energy Services Inc.
Remote support specialist job in Belleville, MI
Job DescriptionDescription:
IT Support and Systems Administrator Reports To: IT Infrastructure & Operations Manager Department: Information Technology FLSA: Exempt
We are growing! If you're excited to be the face of IT for a fast-growing company in the utilities construction and engineering sector, this position is for you.
This is a hands-on, user-facing role that blends Level 1-2 helpdesk and deskside support across multiple Metro Detroit locations with core systems administration. Expect a mix of approximately 60-70% end-user support/service desk and 30-40% systems administration/infrastructure work. You'll resolve day-to-day issues, onboard/offboard employees, deploy PCs and mobile devices, and support our Microsoft 365/Azure and on-prem environments. Success in this role requires strong customer service, solid troubleshooting skills, and the ability to manage tickets while owning technical projects to completion.
Core Technologies:
Windows 10/11, Microsoft 365 and Azure/Entra ID, Active Directory/Group Policy, Windows Server (2019+), MDM (Endpoint Central, Intune), SharePoint/OneDrive, Exchange Online, networking fundamentals, endpoint security, and disaster recovery.
Principal Responsibilities:
End-User Support and Service Desk
Serve as a friendly, professional point of contact for employees; provide in-person and remotesupport
Work tickets in the helpdesk queue, meet SLAs, document work clearly, and close issues with strong follow-up
Deploy, image, and replace PCs, laptops, and mobile devices; install and configure applications
Perform user account lifecycle tasks (new hire setup, access provisioning, permissions, offboarding)
Support Microsoft 365 apps, SharePoint Online/OneDrive, Exchange Online, and Teams
Troubleshoot common office technologies (printers, conference room A/V, VPN, Wi-Fi, peripherals)
Create and maintain user-focused documentation and internal knowledge base articles
Maintain accurate IT asset records (hardware, software, licenses) and assist with inventory/audits
Provide VIP support and training to help users adopt technology effectively
Systems Administration and Infrastructure
Administer and maintain Active Directory/Entra ID, Group Policy, NTFS permissions/SMB shares, and Windows Servers (physical and virtual)
Leverage endpoint management/MDM platforms to deploy configurations, software deployments, updates/patches, and enforce compliance
Support core network services (DHCP, DNS, TCPIP, SMB), basic switch/AP configuration, and SD-WAN concepts in coordination with senior staff
Monitor, remediate, and report on vulnerabilities; contribute to endpoint and identity security best practices
Assist with backup/restore, disaster recovery testing, and routine maintenance
Use PowerShell or other scripting methods to automate repetitive tasks and improve support efficiency
Participate in implementing and integrating new technologies and systems
Operations and Continuous Improvement
Analyze processes and suggest improvements that enhance reliability, security, and user experience
Participate in maintenance windows and outage response; occasional after-hours or weekend work required
Travel to local offices (primarily Metro-Detroit) for onsite support and project work (mileage reimbursed at the federal rate)
Compensation:
Salary: $65,000-$80,000 (commensurate with prior experience)
Medical/dental/vision insurance (eligible after 90 days)
401(k) with up to 4% employer match (eligible after 6 months)
Company-paid group term life and long-term disability
Additional voluntary benefits: flexible spending accounts, accident, critical illness, short-term disability, HFSA/DCA, life, and AD&D
Notes:
This is an on-site, hands-on role based in Belleville, MI, with regular in-office presence and local travel.
Candidates who thrive in user-facing support while growing their systems administration skills are encouraged to apply.
Requirements:
Required Qualifications:
2-5 years of combined helpdesk/deskside support and systems administration experience, or equivalent mix of education and experience
Strong customer service skills with a professional, positive demeanor; ability to explain technical issues in plain language
Excellent written and verbal communication skills; accurate documentation and correspondence are essential
Valid driver's license, reliable transportation, and willingness to travel between offices within the Metro Detroit area using your own vehicle.
Infrequent travel outside the Metro Detroit area or potentially out of state (2-3 times/year)
Demonstrated support experience with Windows 10/11, Microsoft 365, user device deployments
Hands-on experience with Microsoft Windows Server (2019+), Active Directory/Group Policy, NTFS/SMB, Azure/Entra ID and SSO, Exchange Online
Experience with MDM/endpoint management for provisioning, updates, and compliance
Demonstrated experience supporting/administering SharePoint Online, OneDrive, and Microsoft Teams
Scripting experience (PowerShell or similar)
Solid foundation in networking (firewalls, switches, APs, DHCP/DNS/TCP/UDP, VLANs, Routing, L2/L3 concepts, basic understanding of SDWAN concepts)
Preferred Qualifications:
Certifications: Microsoft (e.g., MD-102, AZ-104, MS-900) and/or CompTIA (A+, Network+, Security+)
Backup solutions (Veeam, Azure Recovery Services Vault)
Experience with Atlassian (Jira/Confluence) or similar ITSM/knowledge tools
Premise wiring (Ethernet cabling/termination, PoE/low-voltage, security cameras)
Experience with one or more: Power Platform (Power BI/Power Automate/Power Apps), Hyper-V, SQL Server, IIS, RemoteApps/RDS, Microsoft Intune, Microsoft Defender security products
$65k-80k yearly 11d ago
BI Production Support Specialist
MSR Technology Group
Remote support specialist job in Southfield, MI
Job DescriptionDuties/Responsibilities
Proactively monitor application health
Respond to tickets from ticketing system and other stakeholders
Monitor defect management queue and drive resolution
Provide status update in daily stand up calls
Publishing of a weekly, monthly application health status
Support administration of user privileges, user creation and role management
Performing root cause analysis of production issues and publish to stakeholders
Guide external resources on prioritizing tasks to support project
Implement, publish, and updating production support documentation and processes
Post-Production support (Production launch support as required)
Work on minor bug fixes or enhancements as required
Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
Bachelors or other degree in Information Technology
Automotive industry experience preferred
Excellent problem-solving skills and analytical skills
2+ Year(s) of relational database/SQL experience.
Knowledge of Service Oriented Architecture (SOA).
Ability to work effectively in a team environment
Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
Strong interpersonal skills with the ability to work independently and within a team environment
Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
Presentation skills
Fluent in English.
How much does a remote support specialist earn in Dearborn, MI?
The average remote support specialist in Dearborn, MI earns between $26,000 and $65,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Dearborn, MI
$41,000
What are the biggest employers of Remote Support Specialists in Dearborn, MI?
The biggest employers of Remote Support Specialists in Dearborn, MI are: