Remote support specialist jobs in Rocklin, CA - 150 jobs
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Technical Support Specialist, Water Meters
Pace Supply 4.4
Remote support specialist job in Sacramento, CA
Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical SupportSpecialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment.
The Technical SupportSpecialistsupports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business.
Responsibilities
Customer Support Excellence
Promptly address inquiries, concerns, and technical issues related to division products and systems.
Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships.
Collaborate closely with clients to understand their unique needs and preferences.
Collect and analyze customer feedback and survey responses to identify areas for improvement.
Product Knowledge, Troubleshooting, and Training
Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities.
Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction.
Stay updated on the latest division products, technologies, and industry trends to offer informed insights.
Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage.
Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information.
Manufacture Liaison
Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication.
Collaborate with internal teams to ensure seamless coordination and resolution of customer issues.
Cross-Functional Collaboration
Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs.
Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support.
Documentation & Reporting:
Maintain detailed records of customer interactions, technical issues, and solutions for future reference.
Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution.
Qualifications
High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
A minimum of 2 years in customer service management, particularly in metering technology.
Demonstrated ability to build and maintain relationships.
Flexible, creative, and able to work in a dynamic fast-paced work environment.
Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas.
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint.
Excellent oral/written communication skills, including well-developed presentation skills.
Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience.
Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology.
Preferred: Outstanding verbal and written communication and organization skills.
Preferred: Self-motivated, able to work with minimal supervision.
Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively.
PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations.
Work Environment
Pre-Employment Requirements
As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:
Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment.
Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.
Drug Test: A drug test will be administered to ensure a drug-free workplace.
Work Environment
Physical Requirements:
The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
Prolonged periods of standing or sitting at a desk and working on a computer.
Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.
Environmental Conditions:
The employee is frequently exposed to moving mechanical parts and outside weather conditions.
Occasionally, the employee may be exposed to high, precarious places and vibration.
The noise level in the work environment is usually moderate.
Benefit Snapshot:
PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.
Relocation Benefits
NO
Remote Availability
IN MARKET REMOTE
*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.
$42k-76k yearly est. Auto-Apply 49d ago
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Help Desk Support
Mindlance 4.6
Remote support specialist job in Rocklin, CA
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Provide first level support for all end-users.
Troubleshoot and resolve hardware, software and voice/data communication systems issues.
Escalate calls when appropriate.
Write concise, informative tickets.
Follow up on all tickets in a timely manner and follow through to resolution.
Qualifications
SKILL SET
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
Excellent customer service, verbal and written communication skills are a must.
The ability to multi-task, prioritize and work under pressure are required.
Must be willing to work flexible hours when appropriate.
Prior customer service, call center or help desk experience is required.
Additional Information
Thanks & Regards
Praveen K. Paila
************
$40k-64k yearly est. 60d+ ago
Tier 1 Network Monitor/Help Desk Support
GD Information Technology
Remote support specialist job in Beale Air Force Base, CA
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Monitoring Tools, Network Monitoring, Network Operations, Trouble Ticketing
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Network Engineer Associate
Join our technology leading team of men and women that solve some of the world's most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Beale AFB, CA.
The Network Engineering team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.
Task: Network Monitoring/Help Desk Support Subtasks
The contractor shall:
Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies
Monitor all nodes for operational integrity
Respond to trouble calls
Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
Populate and examine trouble and error logs for troubleshooting and capturing metrics
Provide technical support to resolve the problem or escalate to the appropriate level
Monitor and administer network tools for troubleshooting and metrics for trends analysis
Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
Provide technical support in data network planning, engineering, and design
Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation
Knowledge, Skills and Abilities (KSAs):
TS/SCI Clearance
Shift work: 4 days on/3 days off (10 hr days)
Minimum of three (3) years' of network operations experience
Possess IAT Level II - Security Plus Certification
Demonstrated knowledge of network monitoring tools
US Citizenship Required
Location: On Customer Site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GDITPriority
The likely salary range for this position is $61,402 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA CA Beale AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
$61.4k-74.8k yearly Auto-Apply 33d ago
IT Help Desk Support
Us Tech Solutions 4.4
Remote support specialist job in Woodland, CA
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements.
Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.
Job Description
Job Title :
Technician, Information Systems /
IT Help Desk Support
Location :
Woodland Hills , CA
91367
Duration :
One year project
Job ID : 14958
Pay rate an hour -18.00 an hour
Qualifications:
High School Diploma (or equivalent) with additional education preferred.
IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications.
Responsibilities:
Daily support of network and workstation printers
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads Maintains printer fleet tools/databases.
Thanks ,
Asma
Additional Information
All your information will be kept confidential according to EEO guidelines.
$43k-71k yearly est. 3d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Remote support specialist job in Sacramento, CA
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 48d ago
IT Help Desk Specialist
Revel Staffing
Remote support specialist job in Folsom, CA
A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day -to -day technology needs. This role focuses on providing high -quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA -regulated environment.
Key Responsibilities
Answer inbound help desk calls, tickets, and emails from internal users (clinical and non -clinical).
Provide first -level support for common issues including:
Password resets and account lockouts
EMR/EHR and healthcare application access issues
VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
Properly document all incidents, actions taken, and resolutions in the ticketing system.
Escalate complex issues to higher -level support or application teams as needed.
Deliver outstanding customer service to users of all technical skill levels and backgrounds.
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
Support increased call volumes during peak periods and special projects.
Qualifications
High school diploma or GED required; associate degree in IT or related field preferred.
MediClear Certification (or equivalent HIPAA certificate) required.
1+ year of IT help desk, service desk, or technical support experience preferred.
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
Strong verbal and written communication skills with a clear, customer -first mindset.
Ability to work from scripts, knowledge base articles, and standard operating procedures.
Comfortable handling high call volumes and managing multiple tickets at once.
Strong problem -solving skills and the ability to remain calm and professional under pressure.
$51k-80k yearly est. 14d ago
Campus Support Sub Pool Application | Roseville Campus
John Adams Academy 4.1
Remote support specialist job in Roseville, CA
John Adams Academy See attachment on original job posting Please include the following with your application: Resume Thoughtful letter of introduction Three current reference letters Refer to the job posting for a list of required skills or if you have any questions or need further clarification, please contact the email address listed in the posting.
Please include the following with your application: Resume Thoughtful letter of introduction Three current reference letters
Comments and Other Information
Successful candidates must clear DOJ LiveScan and bring proof of current TB clearance.
$35k-55k yearly est. 23d ago
Computer/Network Technician
Computereze Computer & Network
Remote support specialist job in Auburn, CA
ComputerEze Network Specialists in Auburn, CA is looking for experienced help desk techs to join our team.
We are looking for an experienced Help Desk Technician that shares our passion for client service. We ask that you have experience working in a help desk support role. In addition to having a solid technical foundation, a sense of humor combined with a positive attitude and a desire to provide excellent customer service.
You may perform the following tasks:
· Provide technical support to business customers/clients
· Maintain history and status of issues in online help desk ticketing system
· Setting up and configuring individual network users
· Perform routine network maintenance and status checks
· Travel onsite to resolve desktop and server support needs
· Create and service online listings of products for sale
· Organize bench, shop and office space
Please have demonstrable experience with these technical applications:
· Windows 7 (and up) - install, configure and maintain
· Microsoft Server OS - all versions
· Office 365 - multiple applications
Please have demonstrable familiarity with these networking concepts:
· Routers/firewalls (Synology/Mikrotik/Edgerouter a plus)
· IP addressing and subnet masks
· DHCP, DNS, NAT
· Hyper-V / VMware
· Backup administration (Altaro a plus)
· Site-to-site/client-to-site VPNs
· VoIP Phone Systems and Equipment
We are looking forward to hearing from you.
$51k-80k yearly est. 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Vacaville, CA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$49k-73k yearly est. 60d+ ago
Web Developer & IT Support Specialist
A Plus Tree 4.6
Remote support specialist job in Sacramento, CA
Job Description
Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career.
We're looking for a versatile Web Developer & IT SupportSpecialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA.
Responsibilities
· Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed.
· Monitor internal support channels (Teams, phone, chat) and provide timely assistance.
· Deliver training and guidance on internal software tools to staff.
· Triage and resolve software bugs and performance issues across web and mobile platforms.
· Develop new features, integrate third-party APIs, and maintain cross-platform compatibility.
· Maintain technical documentation for codebases, systems, and user-facing resources.
· Participate in planning meetings and help prioritize features and technical tasks.
· Administer SharePoint and Microsoft 365 environments, including permissions and group access.
· Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits.
Preferred Skills
· PHP
· JavaScript
· MySQL
· CSS
· HTML
Preferred Experience
· React Native
· Angular
Benefits:
Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching.
*A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$50k-80k yearly est. 7d ago
Technology Support Specialist
Eskaton Careers 4.1
Remote support specialist job in Carmichael, CA
Eskaton is a nonprofit senior services provider serving Northern California's older adults for over 55 years. With over 1,700 employees and 28 communities and services in Northern California, Eskaton is a great company to join and build your career.
Eskaton genuinely cares about the financial security, health and well-being of our team members. In addition to competitive pay and comprehensive benefits including a 401K retirement fund matching program, Eskaton employees appreciate knowing their work makes a real difference in the community and in the lives they touch.
At Eskaton, being inclusive is one of our core values. This means that we celebrate diversity and equity for all who live and work with us, building a culture of belonging and community across the aging spectrum.
Our Benefits include but are not limited to...
Competitive Health Plan, including dental and vision coverage
Company paid life insurance
Wellness programs
Employee Assistance Program
401K with Company Match Retirement Program (Minimum eligibility requirements apply)
Paid Time Off programs
Voluntary benefits & supplemental insurance available
This position is eligible for Eskaton's health benefits package the first of the month following 60 days of employment and Paid Time Off benefits program after 90 days of employment.
Position Summary:
The Technology SupportSpecialist is tasked with resolving support tickets by conducting thorough technical troubleshooting, managing requests, and providing user training and guidance. Coordinates with other departments and vendors to resolve potential or current issues. Customer service is critical to ensure staff can use technology to perform their duties. Additional responsibilities include IT projects, hardware and software maintenance, and documentation.
The starting salary for this position ranges from $29.65 to $40.00/hour. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered.
Position Responsibilities include:
Delivers exceptional customer service through effective communication, patience, empathy, strong time management, and efficient problem-solving skills.
Handles support requests via a ticketing system, received by phone, email, web, or walk-in.
Provides users with troubleshooting assistance via phone, video call, email, or in person, including introductory training on Eskaton software tools and practices.
Has knowledge of Microsoft 365, including Entra, Intune, Exchange Online, Defender, SharePoint, OneDrive, and Teams.
Develops and manages internal IT documentation
Responsible for maintaining computer hardware, including coordinating with vendors, troubleshooting issues, and replacing parts as necessary.
Implements software and hardware using Intune and imaging processes.
Configures and removes user accounts and software access required for staff to carry out their responsibilities.
Diagnoses and resolves network and Wi-Fi connectivity issues to maintain reliable connections.
Provides support to IT system administrators and IT project managers by undertaking various tasks and projects.
Escalates and communicates unresolved or prolonged issues.
Qualifications
Education:
Requires two years of college with emphasis in computer technology or a combination of college education and equivalent work experience. Appropriate certification levels for the technology in use at Eskaton. Certification such as A+, Network+, and especially Microsoft 365.
Training and Experience:
Four or more years of experience, with two years required with Microsoft 365. Experience working with a team to resolve support tickets is required.
Job Knowledge:
A working knowledge of modern information technology systems including Microsoft 365. Requires knowledge of installing and maintaining software, computer equipment, and business applications. Must understand IT procedures, including cybersecurity, backup and recovery, file management, documentation, troubleshooting steps, basic networking, and customer support.
The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.
Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
$29.7-40 hourly 23d ago
Technical Support Specialist (Secret Clearance)
Mesotech
Remote support specialist job in Rancho Cordova, CA
Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career.
Job Description
We have multiple openings for Technical SupportSpecialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks.
This position requires a government security clearance, you must be a US citizen for consideration.
Responsibilities include but are not limited to:
Diagnose and resolve hardware and software issues in a timely manner.
Assist in resolution of cybersecurity related issues.
Remotely apply patches, updates, and fixes to fielded systems.
Quickly identify and troubleshoot network issues.
Manage certificates for equipment on a secure network.
Provide technical support to end users and maintenance technicians via phone and email.
Work closely with engineering team to resolve complex problems.
Accurately enter data into ticket tracking systems and asset management systems.
Work with shipping/receiving and repair staff to ensure replacement parts are tested and shipped on time.
Monitor status of spare parts inventory to help prioritize ongoing support.
Monitor status of tickets to ensure that all customer requests are handled in a timely manner.
Report status of tickets and parts to management during weekly meetings.
Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.
Qualifications
Minimum Qualifications:
US citizen with the ability to obtain a Secret security clearance
Associate's degree in IT or related field
2+ years of experience in technical support
Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
Fluent in written and spoken English.
Preferred Qualifications:
Bachelor's degree in related technical field.
Experience in cybersecurity field
Active Secret security clearance.
Work experience on DoD contracts and maintaining equipment on DoD networks.
Additional Information
Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $22 - $38 per hour DOE. Mesotech is an equal opportunity employer.
$22-38 hourly 3d ago
INFORMATION TECHNOLOGY TECHNICIAN
State of California 4.5
Remote support specialist job in Sacramento, CA
Please Note: Due to postal service delays, electronic submission of application is recommended. Please see the Duty Statement link, found in the Additional Documents section, for more information. Applicants are highly encouraged to complete a Recruitment Questionnaire, located at: **************************************
In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.
You will find additional information about the job in the Duty Statement.
Working Conditions
* Statewide travel (35%) with possibly overnight stays. Will be required work at remote facilities or incidents to affect repairs onsite, which can involve overnight travel. Hardware repair requires occasional lifting of PC's and printers which should not exceed 40 pounds.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
* INFORMATION TECHNOLOGY TECHNICIAN
Additional Documents
* Job Application Package Checklist
* Duty Statement
Position Details
Job Code #:
JC-503960
Position #(s):
541-021-1400-XXX
Working Title:
Information Technology Technician - Southern Region
Classification:
INFORMATION TECHNOLOGY TECHNICIAN
$4,133.00 - $5,538.00 A
$4,485.00 - $6,011.00 B
$4,934.00 - $6,613.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Riverside County
Telework:
In Office
Job Type:
Permanent, Full Time
Department Information
The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 12,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California.
When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. CAL FIRE offers well-paying careers and opportunities for advancement. We hope that you will consider a rewarding and challenging career with CAL FIRE!
Special Requirements
* If using education to meet Minimum Qualifications, please provide transcripts.
All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.
1. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
2. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
The minimum qualifications can be found in the Information Technology Technician classification specifications.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/19/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Forestry & Fire Protection
N/A
Attn: Classification & Hiring - Personnel Technician
P.O. Box 944246
Sacramento, CA 94244-2460
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Forestry & Fire Protection
N/A
Classification & Hiring - Personnel Technician
710 Riverpoint Court, Suite 250
West Sacramento, CA 95605
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
* Resume is required and must be included.
* Other - A Supplemental Questionnaire is REQUIRED and must be submitted with your application to be considered for this position. Failure to include the Supplemental Questionnaire as required shall result in disqualification from the hiring process. Please see the section labeled "Supplemental Questionnaire" for further information.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Mina Tawfik
(000) -
***********************
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Reasonable Accommodation Coordinator
**************
ReasonableAccommodations@fire.ca.gov
California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
SUPPLEMENTAL QUESTIONNAIRE
Information Technology Technician - Southern Region - Riverside
Supplemental Questionnaire
In 1-2 typed pages please answer the following
1. Describe your knowledge and experience of Windows Active Directory and shared folder permissions.
2. Describe your knowledge and experience of installing/troubleshooting local and network printers.
3. Describe your knowledge and experience of IT hardware asset management and IT hardware lifecycle.
4. Describe your knowledge and experience providing customer support for Information Technology related items.
5. Describe your knowledge and experience of imaging and replacing workstations for a customer.
ADDITIONAL INFORMATION & ADDITIONAL APPLICATION INSTRUCTIONS
* This is a deep class position with increasing responsibilities; candidate's experience and/or education will determine the range they will be placed in.
* This position is Pending Budget Approval.
Filing a job application "within the time" shall mean: applications must be postmarked by the United States Postal Service (USPS) or depositing with a parcel delivery or courier service no later than the final filing date specified by the job vacancy announcement, provided that the parcel contains proof of a timely deposit with the parcel delivery or courier service or
* Date stamped at the appropriate office of the appointing power no later than the final filing date specified by the job vacancy announcement
or
* Electronically transmitted no later than 11:59 p.m. Pacific Time on the final filing date specified on the job vacancy announcement.
For the purposes of determining whether an application has been filed within the time as set forth above, any dates printed on mobile barcodes or equivalent mobile print technology shall not be considered postmarks and, as such, are not acceptable proof of the date the application was filed.
A completed State Application (STD. 678), a Resume, and any other relevant documents (e.g. transcript copies, copies of degree(s), cover letter, etc.) should be submitted electronically via your CalCareer Account, by U.S. mail, or by dropping your application package off. Both addresses are listed in this Job Advertisement.
Please reference Job Control 503960 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section on the STD. 678. SROA and surplus candidates should submit a copy of their letter with their application. Please note you can only apply for one Job Control per application submission.
Candidate may be selected by Resume Review.
Temporary Appointments (TAU) may be considered if conditions warrant. TAU may be made to anyone regardless of eligibility. TAU may not exceed 9 months and will require eligibility to be obtained through an examination process in order to transition to a permanent or limited-term appointment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
$63k-125k yearly est. 13d ago
Information Technology Technician II - Help Desk
Los Rios Community College District 3.9
Remote support specialist job in Sacramento, CA
This is an experienced Information Technology Technician I, or equivalent, who is proficient in executing assigned duties. Under minimal supervision, incumbents perform a wide variety of Help Desk duties. For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here.
Typical Duties
Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system - PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.
Minimum Qualifications
EXPERIENCE/EDUCATION: An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) AND two years in class of Information Technology Technician I; OR, an Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and three years of experience directly related to job duties; OR, a combination of training and/or experience totaling five years that is likely to have provided the required level of knowledge and abilities.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)
Education must be from an accredited institution.
Application Instructions
Applicants applying to this position are REQUIRED to complete and submit:
* A Los Rios Community College District Application
* Resume or Curriculum Vitae
* Letter of Interest
ADDITIONAL INSTRUCTIONS:
* Applications submitted without all required documents listed above will be disqualified.
* Applications submitted with additional materials NOT requested will be disqualified.
* Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
* Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
* Individuals who have completed college/university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents, even if the foreign document has been accepted by another college/university in the United States.
* Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here.
* ONLY copies of transcripts from a US College/University or Foreign Transcript Evaluation will be accepted. DO NOT include any foreign transcripts.
* Graduate advising documents, certificate of degrees, diplomas, and grade reports will not be accepted as transcripts.
Do not submit additional materials that are not requested.
$42k-74k yearly est. 5d ago
Member Care Support and Asset Management - Senior Member Care Support Specialist
Golden 1 Credit Union 4.3
Remote support specialist job in Sacramento, CA
TITLE: SR. MEMBER CARE SUPPORTSPECIALIST STATUS: NON -EXEMPT REPORT TO: SUPERVISOR - MEMBER CARE SUPPORT DEPARTMENT: MEMBER CARE SUPPORT PAY RANGE: $25.40 - $27.00 HOURLY The Senior Member Care SupportSpecialist serves as a subject matter expert and operational leader within the Member Care Support team. This role is responsible for executing and overseeing complex processes, ensuring compliance, and driving continuous improvement across financial and operational workflows. The Senior SupportSpecialist acts as a key resource for escalations, cross-functional collaboration, and process optimization, while mentoring peers and supporting leadership in strategic initiatives.
This position is instrumental in maintaining consistency, accuracy, and regulatory compliance across all Member Care Support functions, contributing to enterprise-level improvements and enhancing member experience.
TASKS, DUTIES, FUNCTIONS:
Assist in the development and delivery of training programs for new and existing team members.
Serve as the primary resource for complex inquiries, escalations, process inquiries, and troubleshooting.
Provide guidance and mentorship to support staff on best practices and compliance standards, fostering a culture of accountability, growth, and continuous improvement.
Partner with leadership to identify and implement enhancements to workflows, SOPs, and risk mitigation strategies.
Maintain and continuously improve standard operating procedures (SOPs) to reflect evolving practices, compliance requirements, and technical upgrades.
Execute and oversee financial processes, including daily check assignments, payment posting, account offsets, expulsions, member reinstatements, and charge-offs to ensure timely and accurate completion.
Perform dual sign-off and reconciliation for incoming mail and GL transactions.
Reconciliation, research, and clear differences for GL transactions. Assists the supervisor by performing quality assurance and control reviews related to work performed by the Support representatives.
Conduct audits on teller-work and data changes to ensure accuracy and data integrity.
Lead internal audit support efforts, including documentation, tracking, and resolution of findings.
Monitor adherence to policies and procedures and recommend improvements to mitigate risk.
Collaborate with Quality Assurance, Checking Operations, and other departments to ensure alignment and consistency.
Provide backup support for payment posting systems and Research Specialist workflows.
Participate in system testing, data validation, and process improvement initiatives.
Assist in workload distribution and prioritization during peak periods or staff absences.
Ensure timely and accurate processing of mail operations and member communications.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy act, anti-money laundering laws appropriate to the position.
Perform other duties as assigned by the supervisor / manager.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Effective oral and written communication skills required to interact with internal staff and constructively adjust and follow-up on member accounts.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and
other standard office equipment, such as financial calculators, 10-key.
Strong attention to detail and accuracy in financial record-keeping.
Excellent organizational and time-management skills.
Ability to work effectively both independently and as part of a team.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: Branch management and staff, Real Estate, Centralized Lending, IRA, Accounting, Service Operations and Payroll Deduction Departments.
EXTERNAL: Members, outside adjusters, credit reporting agencies, and collection agencies.
QUALIFICATIONS:
EDUCATION: Bachelor's degree in finance, business administration, or related field preferred. Additional working experience may be considered in lieu of a 4-year degree.
EXPERIENCE: Minimum of 5 years of progressive experience in financial operations, accounting, or related functions within a financial institution or corporate environment.
KNOWLEDGE/SKILLS: Strong oral and written communication skills. Has demonstrated a strong knowledge of Golden 1 products, services, policies, and procedures. Credit union and accounting rules, regulations, and policies, ten key, Strong comprehension of the Journal Voucher (JV) process, General Ledger (GL) system, Credit Console and Data Safe. Excellent analytical skills and problem solving with the ability to balance and reconcile GL accounts. Experience with payment posting systems and account review workflows. Familiarity with audit protocols and regulatory compliance. Experience developing training materials and leading team sessions.
LICENSES / CERTIFICATIONS:
None
THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
$25.4-27 hourly 11d ago
Multiple positions for Windows/Network Admin (Local State government)
360 It Professionals 3.6
Remote support specialist job in Sacramento, CA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill multiple positions for Windows/Network Admin in Sacramento CA.
Qualifications
At least 5 years of relevant experience with Technical Projects is mandatory.
Additional Information
In person interview is acceptable
$87k-115k yearly est. 60d+ ago
Network Admin(Cisco Nexus, ASA , Data Center exp)
Us It Solutions 3.9
Remote support specialist job in Sacramento, CA
We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.
Job Description
Skills - Experience and Requirements
The Data Center Network Engineer will have the following:
• 8+ years' experience as a data network and security specialist in a medium to large enterprise network; or equivalent combination of education and experience
• Extensive knowledge and experience of Cisco routers and switches (Cisco IOS, NX-OS platforms)
• Extensive knowledge and experience of Cisco firewalls (ASA, Firepower platforms); next-generation firewall experience highly preferred (FTD, application visibility, IPS)
• Proficient hands on experience and understanding of networking concepts and protocols such as: DCI, BGP, OSPF,
Qualifications
• VXLAN, L2 MPLS, L3 MPLS VPN, STP, HA, Multicast, multi-tenancy
• Experience with Cisco VPN technology a plus (DMVPN, FlexVPN, P KI)
• Extensive knowledge and experience with AAA (Cisco ISE, Cisco ACS)
• Experience with network monitoring and diagnostic applications such as Solarwinds Orion or Cisco Prime Infrastructure
Additional Information
Applicant must be a Delaware Licensed plumber.
$83k-107k yearly est. 60d+ ago
Technical Support Engineer
Cohesity 4.5
Remote support specialist job in Roseville, CA
Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Please note the following requirements for this position:
* Must currently reside in Greater Roseville, MN or Heathrow, FL
* Commitment to the working hours of 10am-7pm EST
* Technical expertise in (at least one of): Linux / Virtualization / Storage
As a Cohesity Technical Support Engineer, you will focus on supporting Cohesity customers to provide timely resolutions to technical issues. You'll collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.
We are looking for a passionate technical support engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills.
WHAT YOU'LL DO HERE:
* Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.
* Use available tools to investigate and troubleshoot technical issues.
* Recreate customer environments and problems to aid in troubleshooting/case resolution
* Record customer interactions, including investigation, troubleshooting, and the resolution of issues
* Work closely with Cohesity engineering and account management teams
* Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
* Provide the best experience possible for Cohesity customers
* Manage workload to ensure that all customer issues are resolved in a timely manner
* Assist in the development of comprehensive and reusable self-service solutions for future incidents
* Develop a knowledge base article.
* Determine and communicate recommendations on Support readiness for new products and features
* Provide feedback to improve product quality/functionality
* Participates in process planning and makes recommendations for improvements
WE"D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
* BS degree in Computer Science, Computer Networking or related with 3 years of experience OR MS degree in Computer Science, Computer Networking or related
* 2+ years of experience working in a Storage, Networking and/or Virtualization environment
* A strong understanding of Linux and administration experience across all working components
* A good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
* Experience with remote file access protocols, including NFS, SMB (CIFS)
* Ability to analyze system diagnostics and clearly articulate the issue for the customer
* Experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
* Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
Pay Range :
$74,800.00-$93,500.00
The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.
Data Privacy Notice for Job Candidates:
For information on personal data processing, please see our Privacy Policy.
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.
$74.8k-93.5k yearly 60d+ ago
Engineer, Software & Information Platform
Cardinal Health 4.4
Remote support specialist job in Sacramento, CA
**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.
This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS.
**What is expected of you and others at this level**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Responsibilities:**
+ Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments.
+ Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies.
+ Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning.
+ Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections.
+ Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability.
+ Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits.
+ Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership.
+ Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices.
**Qualifications:**
+ Bachelor's degree preferred or equivalent work experience preferred
+ 4-8 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred.
+ 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs
+ Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud
+ Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau
+ Advanced experience in writing complex SQL queries, stored procedures, etc
+ Experience in connecting analytic applications to GCP data stores such as BigQuery.
+ Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus
+ Preferred to have prior experience in Collibra and Atscale.
+ Experience with CI/CD pipelines such as Concourse, Jenkins is a plus
+ Google Cloud Platform or any BI tool administration certification is a plus
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$94.9k-135.6k yearly 35d ago
INFORMATION TECHNOLOGY TECHNICIAN
State of California 4.5
Remote support specialist job in Sacramento, CA
Please Note: Due to postal service delays, electronic submission of application is recommended. Please see the Duty Statement link, found in the Additional Documents section, for more information. Applicants are highly encouraged to complete a Recruitment Questionnaire, located at: **************************************
In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.
You will find additional information about the job in the Duty Statement.
Working Conditions
* Statewide travel (25%) with possibly overnight stays. Will be required work at remote facilities or incidents to affect repairs onsite, which can involve overnight travel. Hardware repair requires occasional lifting of PC's and printers which should not exceed 40 pounds.
* This position in located in the Riverpoint Marketplace area of West Sacramento (10 minutes from downtown), near the IKEA. Our building offers a free parking lot to employees and is within walking distance of numerous restaurants and shops.
* This position is eligible for a hybrid telework option, in accordance with CAL FIRE's telework policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
* INFORMATION TECHNOLOGY TECHNICIAN
Additional Documents
* Job Application Package Checklist
* Duty Statement
Position Details
Job Code #:
JC-504961
Position #(s):
541-021-1400-XXX
Working Title:
IT Business Analyst
Classification:
INFORMATION TECHNOLOGY TECHNICIAN
$4,133.00 - $5,538.00 A
$4,485.00 - $6,011.00 B
$4,934.00 - $6,613.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Yolo County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 12,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California.
When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. CAL FIRE offers well-paying careers and opportunities for advancement. We hope that you will consider a rewarding and challenging career with CAL FIRE!
Special Requirements
* If using education to meet Minimum Qualifications, please provide transcripts.
All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.
1. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
2. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
The minimum qualifications can be found in the Information Technology Technician classification specifications.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/27/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Forestry & Fire Protection
N/A
Attn: Classification & Hiring - Personnel Technician
P.O. Box 944246
Sacramento, CA 94244-2460
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Forestry & Fire Protection
N/A
Classification & Hiring - Personnel Technician
710 Riverpoint Court, Suite 250
West Sacramento, CA 95605
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
* Resume is required and must be included.
* Other - A Supplemental Questionnaire is REQUIRED and must be submitted with your application to be considered for this position. Failure to include the Supplemental Questionnaire as required shall result in disqualification from the hiring process. Please see the section labeled "Supplemental Questionnaire" for further information.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Kim Estrada
(000) -
***********************
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Reasonable Accommodation Coordinator
**************
ReasonableAccommodations@fire.ca.gov
California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
SUPPLEMENTAL QUESTIONNAIRE
Information Technology Technician
Supplemental Questionnaire
1. Describe your knowledge and experience supporting day to day IT operations, including working with IT systems, services, hardware, software, or technical documentation.
2. Describe your experience reviewing and processing IT related purchase orders, invoices, or service contracts.
3. Describe your knowledge and experience of IT hardware asset management and IT hardware lifecycle.
4. Describe your knowledge and experience providing customer support for Information Technology related items.
ADDITIONAL INFORMATION & ADDITIONAL APPLICATION INSTRUCTIONS
* This is a deep class position with increasing responsibilities; candidate's experience and/or education will determine the range they will be placed in.
* This position is Pending Budget Approval.
Filing a job application "within the time" shall mean: applications must be postmarked by the United States Postal Service (USPS) or depositing with a parcel delivery or courier service no later than the final filing date specified by the job vacancy announcement, provided that the parcel contains proof of a timely deposit with the parcel delivery or courier service or
* Date stamped at the appropriate office of the appointing power no later than the final filing date specified by the job vacancy announcement
or
* Electronically transmitted no later than 11:59 p.m. Pacific Time on the final filing date specified on the job vacancy announcement.
For the purposes of determining whether an application has been filed within the time as set forth above, any dates printed on mobile barcodes or equivalent mobile print technology shall not be considered postmarks and, as such, are not acceptable proof of the date the application was filed.
A completed State Application (STD. 678), a Resume, and any other relevant documents (e.g. transcript copies, copies of degree(s), cover letter, etc.) should be submitted electronically via your CalCareer Account, by U.S. mail, or by dropping your application package off. Both addresses are listed in this Job Advertisement.
Please reference Job Control 504961 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section on the STD. 678. SROA and surplus candidates should submit a copy of their letter with their application. Please note you can only apply for one Job Control per application submission.
Candidate may be selected by Resume Review.
Temporary Appointments (TAU) may be considered if conditions warrant. TAU may be made to anyone regardless of eligibility. TAU may not exceed 9 months and will require eligibility to be obtained through an examination process in order to transition to a permanent or limited-term appointment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
How much does a remote support specialist earn in Rocklin, CA?
The average remote support specialist in Rocklin, CA earns between $36,000 and $90,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Rocklin, CA