Remote support specialist jobs in Santa Barbara, CA - 55 jobs
All
Remote Support Specialist
Application Specialist
Technical Support Specialist
Technical Support Technician
Client Support Specialist
Lead Technical Support Specialist
Help Desk Specialist
Senior Support Analyst
Help Desk Leader
Desktop Support Consultant
Desktop/Network Support
Customer Service Analyst
Technical Support Associate
Product Support Analyst
Technical Support Professional
IT Support & Technology Experience Associate
Direct Relief International 4.2
Remote support specialist job in Santa Barbara, CA
Summary Job Description:
Direct Relief is seeking a Technology Support Associate who is passionate about computers, networking, and helping people. This role is responsible for triaging the Help Desk , supporting end-user devices, assisting with AV/meeting room technology, and ensuring staff have a smooth, secure technology experience.
You do not need deep help desk experience - but you must be curious, proactive, a strong communicator, and excited to grow in IT.
Key Responsibilities
Help Desk & Ticket Triage
Serve as the first point of contact for incoming help desk tickets.
Review, categorize, and prioritize tickets based on urgency, impact, and service level expectations.
Resolve common issues directly and escalate more complex cases to senior IT staff with proper documentation.
Maintain accurate, clear notes within the ticketing system.
Follow up proactively with users to ensure their needs are met and issues are fully resolved.
Identify recurring problems and report patterns to IT leadership for continuous improvement.
Support
Provide friendly, professional support for desktops, laptops, mobile devices, printers, and peripherals.
Assist users with account access, MFA, Microsoft 365 apps, Teams, VPN, and cloud services.
Troubleshoot hardware, OS, software, and network connectivity issues.
Set up and configure new devices following established IT standards (Intune enrollment, updates, baseline configuration).
Collaboration & AV Technology SupportSupport conference room AV systems including Teams Rooms, webcams, microphones, displays, and sound systems.
Help staff with meeting setup, testing, and troubleshooting audio/video issues.
Assist with maintenance and documentation for AV equipment inventory.
Technical Operations Support
Perform basic network tasks such as cable testing, port patching, and Wi-Fi troubleshooting.
Assist with device updates, inventory documentation, and asset management.
Support IT-led rollouts, upgrades, and special projects as needed.
Follow security, compliance, and acceptable use policies when handling user devices and accounts.
Qualifications
Required
Fundamental understanding of PCs, operating systems, and software troubleshooting.
Basic networking knowledge (IP addressing, Wi-Fi, LAN basics).
Strong critical-thinking skills with the ability to break down and diagnose problems logically.
Excellent interpersonal and communication skills - patient and approachable with all levels of staff.
Passion for technology, learning, and continuous improvement.
Preferred (Nice to Have)
Experience handling a help desk queue or ticket system.
Exposure to Microsoft 365, Entra ID, Intune, or similar modern IT tools.
Familiarity with AV systems, Teams Rooms, or meeting technology.
Basic understanding of cybersecurity best practices.
Personal Attributes We Value
Highly personable and empathetic when supporting non-technical users.
Organized and reliable with follow-through on tasks and tickets.
Enjoys solving problems and learning new technologies.
Works well with a small, high-performing IT team.
Professional Growth & Learning Opportunities
This role provides hands-on exposure to modern enterprise IT systems , including identity management, device management, networking, cloud services, cybersecurity, and collaboration platforms.
Ideal for individuals who are eager to advance into more technical roles; you will learn alongside experienced engineers and participate in real-world IT projects.
The organization invests in ongoing training, mentorship, and certification pathways for those who demonstrate initiative and a desire to grow.
Opportunities to work on advanced areas over time - such as system administration, cloud operations, security, automation, and network infrastructure.
Must have US work authorization to be considered for role. Sponsorship not available.
$44k-53k yearly est. Auto-Apply 35d ago
Looking for a job?
Let Zippia find it for you.
Technical Support Specialist
CIO Solutions
Remote support specialist job in Santa Barbara, CA
About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind - to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.
About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client's face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you.
About the job: The Technical SupportSpecialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical SupportSpecialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Santa Barbara, CA office. Note, this role requires in-office attendance.
Compensation Package Includes:
Competitive Salary
PTO/sick time
Health insurance
Dental and vision reimbursement program
FSA
401k retirement account
Disability and life insurance
Essential Duties and Responsibilities:
Communicate effectively with customers and co-workers
Resolve computer and network problems
Perform hardware maintenance and upgrades
Test new equipment configuration
Perform network device management
Implement policy management
Optimize system performance
Make equipment recommendations as required
Develop and implement improved policies and procedures
Document problem outcomes
Knowledge, Skills and/or Abilities Required:
Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
Minimum of 3 years experience in software and technical systems customer service and support
Minimum of 2 years experience in Windows server maintenance, configuration and support
Proficiency in all Microsoft operating systems
College degree in technology field and/or professional certification
Remote IT systems and peripherals troubleshooting, configuration and management preferred
Knowledge and experience with one or more of the following:
Remote management and monitoring tools
Ticketing systems
Backup devices
Power supplies
APs, firewalls, routers, switches, network printers
Must work well with little supervision individually and in a team environment
Possess excellent verbal and written communication skills
Be available for on-call and after-hours support responsibilities
Customer-oriented and friendly attitude
Must have a California Drivers License and clean driving record
Please submit a cover letter and resume for consideration
$47k-82k yearly est. Auto-Apply 60d+ ago
Resident Support Professional - weekends
Mental Wellness Center
Remote support specialist job in Santa Barbara, CA
Job DescriptionSalary: $24.5
Job Title: Resident Support Professional
Type: Part-time (Friday, Saturday and Sunday), Non-Exempt
Reports To: Director of Residential Services
About Mental Wellness Center
The Mental Wellness Center is dedicated to enhancing mental health and well-being in our community. We offer youth programs, early intervention, safe and affordable housing, education, and resources for mental health challenges. Our mission, driven by values of hope, inclusivity, collaboration, and connection to care, aims to create a workplace that embraces diversity, equity, inclusion, and belonging, ensuring that everyone feels safe, respected, and valued.
Summary:
The Resident Support Professional provides personal care and supervision in residential facilities for individuals with serious mental illness.
Responsibilities:
Care and Supervision: Provide compassionate care and supervision to residents in our adult residential facilities, ensuring their safety and comfort. Follow individual service plans for each client, tailoring care to their specific needs and preferences.
Daily Living Assistance: Assist residents with activities of daily living and independent living, including medication oversight.
Monitoring and Reporting: Monitor and document client status. Take appropriate actions to promote client well-being. Report any changes in client status to ensure prompt attention and support.
Documentation: Accurately document client status changes, including physical changes, medication reactions, psychosocial status changes, and behavioral changes.
Strictly adhere to guidelines outlined in the employee handbook, including the dress code, code of conduct, and scheduling policies.
Perform other duties as assigned to support the needs of the facility and its residents.
Collaborate with team members to ensure quality care.
Qualifications and Skills
Basic First Aid & CPR certification (or ability to obtain).
Effective communication skills.
Empathy, compassion and leadership skills
Proficiency in record-keeping software.
$24.5 hourly 24d ago
Technical Support
Aseva
Remote support specialist job in Santa Barbara, CA
The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration.
Primary Duties
Resolving assigned tickets and tasks in Rev.io and managing the ticket process through escalations when necessary
Provide technical support, including verbal assistance and occasional on-site troubleshooting
Complete assigned initiatives
Manage Outages queues in Rev.io and update affected customers
Manage inbound and outbound communications (calls, emails, tickets, tasks, and chat) to support customers
Act as a liaison between clients, account management, and technical teams
Other Duties
Participate in internal and customer-facing projects as assigned
Collaborate with the team to achieve daily and monthly performance benchmarks, ensuring timely resolution of trouble tickets
Drive process improvement initiatives to increase operational efficiency
Support customer voice audits and provisioning processes
Generate contracts and related documentation when required
Maintain regular and predictable on-site attendance to fulfill the essential functions of the position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3+ years of technical support experience
Strong written and verbal communication, organizational skills, customer service oriented, effective critical thinking, problem-solving abilities, and detail - oriented
Solid understanding and/or hands-on experience with IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in Microsoft 365 tools
Ability to work effectively in a fast-paced environment while managing multiple priorities
High School diploma or equivalent
US work authorization, and you must be willing to work in an office environment
$40k-67k yearly est. 33d ago
Engineering Product Support Analyst- Port Hueneme, CA
Serco 4.2
Remote support specialist job in Oxnard, CA
Port Hueneme, California, US Los Angeles, California, US West Hollywood, California, US Oxnard, California, US Navy 12493 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $93535.65 - $155892.76 Description & Qualifications**
**Position Description & Qualifications**
Are you looking for an opportunity to contribute to the Navy's surface ship readiness? At Serco, we are looking for the brightest, most innovative, and driven with an appetite for wrestling complex problems. We are seeking an experienced **Engineering Product Support Analyst** to support the development and execution of integrated sustainment strategies for key Hull, Mechanical, and Electrical (HM&E) systems. The ideal candidate will hold a PMP certification and/or demonstrate deep experience in project planning, execution, and control-particularly with building and managing Integrated Master Schedules (IMS) and Work Breakdown Structures (WBS).
In this role, you will:
+ Develop and maintain Integrated Master Schedules (IMS) that capture milestones, dependencies, resource assignments, and critical path analysis.
+ Build and manage detailed Work Breakdown Structures (WBS) aligned to project scope and deliverables.
+ Coordinate across engineering, logistics, contracts, and financial teams to support complex projects and deliverables.
+ Track and update project action items, risks, and deliverables, ensuring alignment with management and leadership priorities.
+ Prepare briefing materials, status reports, and documentation to support decision-making by senior leadership.
+ Facilitate stakeholder meetings, maintain minutes, and monitor follow-up actions to ensure accountability.
+ Support lifecycle sustainment planning efforts, including document coordination and data consolidation.
+ Apply project management best practices and frameworks (e.g., PMBOK) to ensure consistent and quality execution.
+ Communicate clearly and professionally in oral, written, and verbal formats with both technical and non-technical stakeholders.
To be successful in this role, you will have:
+ Active DoD Secret Security clearance
+ Bachelors degree and 2 years of experience
+ OR an Associate's degree and 4 years of experience
+ OR a High School Diploma and 6 years of relevant experience
+ Experience working on a Navy ship
+ Strong experience in developing and managing Integrated Master Schedules (IMS) using Microsoft Project.
+ Demonstrated ability to build and maintain Work Breakdown Structures (WBS) aligned to project deliverables.
+ Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
+ Experience preparing high-quality documentation, tracking risk and action items, and supporting program leadership in decision-making is essential.
+ Experience working in cross-functional teams, including engineering, logistics, finance, and contracts.
+ the ability to manage complex, multi-stakeholder project timelines, capture resource needs and dependencies, and ensure alignment with sustainment, funding, and readiness goals.
+ Strong analytical, organizational, and planning skills with attention to detail.
+ Excellent oral, written, and verbal communication skills, with ability to convey complex information to diverse audiences.
+ Proven ability to collaborate across teams and manage competing priorities in a fast-paced environment.
+ The ability to travel up to 10%.
Additional desired experience and skills:
+ PMP certification preferred; strong understanding of project management principles and best practices (e.g., PMBOK).
+ Familiarity with lifecycle sustainment planning and cross-functional coordination within a Department of Defense (DoD) or Navy acquisition or sustainment environment is strongly preferred
If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$93.5k-155.9k yearly Easy Apply 20d ago
Level III IT Technical Support Specialist
Kinaras Solutions
Remote support specialist job in Santa Barbara, CA
Level III Technical SupportSpecialistLocation: Vandenberg Space Force Base, CA Clearance: Active DoD Secret Clearance Employment Type: Full-Time, On-site Position Overview:Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical SupportSpecialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments-both classified and unclassified-at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities:
Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
Support backups, COOP/DR testing, and ensure mission-critical data resilience.
Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
Participate as needed in after-hours or surge operations.
Required Qualifications:
Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
Active DoD Secret clearance (or ability to obtain and maintain).
Excellent leadership, communications, and documentation skills.
U.S. Citizenship required.
Equal Opportunity Employer Disclosure:
Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact ***********************.
Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.
$46k-70k yearly est. Auto-Apply 60d+ ago
Pershing Desk Lead
Planmember Financial Corporation 4.0
Remote support specialist job in Carpinteria, CA
Headquartered in Carpinteria, California just south of Santa Barbara, PlanMember Financial Corporation is a leader in the retirement planning market with advisors, affiliates and Financial Centers located across the United States.
Specializing in creating and servicing retirement plan solutions for nonprofit and for-profit employers and their employees, and for associations, unions, membership groups and their members, PlanMember offers a broad range of investment choices. We deliver unparalleled support and service in our commitment to help meet the retirement needs of individual investors and groups.
An innovator of asset allocation portfolios comprised of mutual funds, PlanMember developed the PlanMember Services Program, a fully integrated retirement planning, investment and annuity solution to help individuals plan, save for and achieve a financially secure retirement. On the employer side, the PlanMember Model Plan offers a unique and exclusive turnkey retirement plan solution that delivers service, investment options and compliance expertise to employer groups.
PlanMember's three operating subsidiaries are PlanMember Securities Corporation, PlanMember Services Corporation and PlanMember Advisor Corporation. Representatives are registered with and securities and advisory services are offered through PlanMember Securities Corporation, a registered broker/dealer, investment advisor and member FINRA/SIPC.
Specialties
Retirement planning for nonprofits, for-profits and associations, IRA and non-qualified Investment & Savings Program, 403(b) and 457(b) Model Plan Program, Plan administration & compliance, Retirement Income Program, Local Union Retirement Income Program
Great Company, Wonderful Culture, Fantastic Benefits and Amazing Co-workers. Check out our website ******************
Job Description
JOB TITLE: Pershing Desk Specialist
STATUS: Non exempt
REPORTS TO: Director of Trading Platforms
DEPARTMENT: Service Center
JOB SUMMARY: Dedicated Pershing/trade specialist. This representative will answer incoming calls and provide exceptional service and support to Planmember advisors and their clients, service our partners and our clients. Daily responsibilities will involve problem resolution, account research, account maintenance, trading and possible margin and option issues. In addition, the ideal candidate will have an understanding of order management systems, Pershing NetX is desired. The successful candidate will demonstrate an ability to interact with business partners, platform support and services, and have a thorough grasp of the technical as well as business aspect of any given issue.
MAJOR DUTIES/RESPONSIBILITIES:
• Answer phone calls and provide comprehensive support involving
- Account Maintenance/Information
- Products
- Platforms (NetX, SaveDaily and Planmember)
- Retirement Plans
- Distributions
- Application/paperwork issues (NIGO)
- Transfers
- ACH set up
- Web Support
- Trading
- Tax issues
- Commissions
- New business
• Accurately enter securities transactions
• Approve or reject trades based on compliance and house rules
• Outbound calls for NIGO issues and margin/debit issues
• NetX360 knowledge with ability to train new reps on platforms
• Monitor platform for issues with trades, paperwork and cashiering
• Work closely with Director to perform additional related duties as requested
Qualifications
JOB REQUIREMENTS:
• Series 7, 63 required. 65 is desired.
• Strong Order Management System knowledge, NetX360 a plus, 1 year or more of experience desired.
• Trading and market knowledge and experience
• Compliance experience/knowledge
• Strong listening skills
• Collaborative
• Proficient at Word and Excel
• Detail oriented
• Extremely responsive to client needs
• Proactive and solutions oriented
• See client issues through to completion
Additional Information
All your information will be kept confidential according to EEO guidelines.
$49k-78k yearly est. 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Oxnard, CA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$44k-62k yearly est. 60d+ ago
Customer Service (remote work , no vaccination required)
Path Arc
Remote support specialist job in Moorpark, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
MUST RESIDE IN CALIFORNIA
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
$40k-72k yearly est. Auto-Apply 60d+ ago
Technical Support
Aseva, LLC
Remote support specialist job in Santa Barbara, CA
Job Description
The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration.
Compensation:
$20 - $25 hourly
Responsibilities:
Primary Duties
Resolving assigned tickets and tasks in Rev.io and managing the ticket process through escalations when necessary
Provide technical support, including verbal assistance and occasional on-site troubleshooting
Complete assigned initiatives
Manage Outages queues in Rev.io and update affected customers
Manage inbound and outbound communications (calls, emails, tickets, tasks, and chat) to support customers
Act as a liaison between clients, account management, and technical teams
Other Duties
Participate in internal and customer-facing projects as assigned
Collaborate with the team to achieve daily and monthly performance benchmarks, ensuring timely resolution of trouble tickets
Drive process improvement initiatives to increase operational efficiency
Support customer voice audits and provisioning processes
Generate contracts and related documentation when required
Maintain regular and predictable on-site attendance to fulfill the essential functions of the position.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3+ years of technical support experience
Strong written and verbal communication, organizational skills, customer service oriented, effective critical thinking, problem-solving abilities, and detail - oriented
Solid understanding and/or hands-on experience with IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in Microsoft 365 tools
Ability to work effectively in a fast-paced environment while managing multiple priorities
High School diploma or equivalent
US work authorization, and you must be willing to work in an office environment
About Company
Aseva helps mid-market organizations run securely and reliably with mission-critical technology services. We partner with decision-makers to improve uptime, reduce risk, and simplify IT through managed services, cybersecurity, cloud, network, and communications solutions.
$20-25 hourly 4d ago
Client Support Specialist
American Riviera Bank
Remote support specialist job in Santa Barbara, CA
The Client SupportSpecialist is responsible for performing a full range of customer service-oriented telephone and e-mail support activities for customers and Bank personnel; handling incoming calls; providing immediate answers to basic questions regarding accounts; actively listening, troubleshooting and resolving customer questions or concerns; identifying to complete banking transactions, and to escalate unresolved customer issues to the appropriate manager/department.
Duties & Responsibilities:
Provides basic support to Bank customers by phone or email as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow-through with involved customers and employees.
Greets customers professionally; responds to phone and email inquiries of a specific or general nature; determines appropriate response or direction for the caller or email.
Handles large numbers of incoming calls; Provides accurate, valid and complete information by using the right methods/resources.
Resolves customer concerns, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; enters corrections; reverses customer fees/charges with the concurrence of Bank management; identifies and escalates unresolved issues to the Senior CSS, CSM, and manager/department.
Performs various operational duties; processes account balance or transfer requests, stop payment orders, changes of address, resets online banking passwords, Zelle, Apple Pay, and other such customer requests or authorizations based upon proper customer identification, authorization, and approval. Reviews various reports, prepares correspondence such as internal emails to customers.
Identifying opportunities and referring to appropriate departments.
Assists in special projects for the department as directed.
Inputs call and email information accurately and efficiently in the Service Desk for tracking.
Attend various product knowledge and customer service training presentations.
Maintains a proficient knowledge of all applicable banking rules and regulations.
Assumes responsibility for various department functions in the absence of staff members or in overload situations.
General:
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for your own actions.
Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.
Complies with all applicable OSHA safety standards, including:
Read the workplace safety and health poster at the jobsite.
Reports on any hazardous conditions to their manager and/or HR
Reports any job-related injury or illness to their manager and/or HR and seeks treatment promptly.
Compliance
Complies with all bank policies and procedures and all applicable government regulations including, but not limited to [fill in based on job responsibilities] regulations, staying current and knowledgeable of all policies, procedures and regulations related to the job functions and completing all assigned training on time, requesting additional training as needed to be proficient in all job responsibilities; cooperating with internal and external auditors and bank examiners by providing full cooperation and timely delivery of requested documentation and information; and reporting concerns about compliance to the Compliance Officer to enable prompt remediation.
Complies with Bank policies and procedures relating to the Bank Secrecy Act (BSA), and Anti Money Laundering (AML) and Office of Foreign Asset Control (OFAC) guidance. Report suspicious activity to the BSA Department through a Suspicious Incident Report (SIR).
Adheres to privacy and information security policies and ensure all sensitive internal and external customer information is properly secured and safeguarded. Use secure methods delivering clients and/or confidential data by email.
Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
Qualifications:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); one or more years related experience and/or training: or the equivalent combination of education and experience. Work related experience should consist of call center or customer service support duties in a financial institution or business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Exceptional listening, verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, write reports, correspondence and procedures, speak clearly to customers and employees.
Courteous and professional social skills to converse with customers in a business environment and a pleasant, clear speaking voice.
Basic experience, knowledge and training in bank operational activities, terminology and products and services.
Basic knowledge of general office practices.
Excellent organizational and time management skills.
Skills in operating telephone system equipment and office equipment.
Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
Intermediate data entry and typing skills to meet production needs of the position.
Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Strong problem-solving abilities with ability to handle stressful situations appropriately and deal with routine problems involving multiple facets and variables in non-standardized situations.
Ability to work under general supervision while performing duties.
Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions serving the post-acute market. We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with many regulatory requirements Additionally, we connect the post-acute world to the broader provider markets to allow for optimal management across the continuum of care.
The Bilingual (English/Spanish) Senior Survey/Support Analyst's primary function is to field and return calls from respondents/patients/caregivers and answers questions they may have about the survey that was sent to them by SHP. Detailed understanding of the materials, precise call notation and courteous phone etiquette is expected. This is a full-time in-office position, Monday - Friday.
Duties and Responsibilities:
* Receive inbound calls or place outbound calls to respondents/patients/caregivers
* Manually enter data using excel and other software.
* Visual review of on-screen material for quality and compliance
* Mail handling, including opening and extracting envelope contents.
* Scanning of surveys along with documentation.
* Edit returned surveys and Quality Assurance of imported data.
* Operation of a PC and a scanner for data input and review
* Maintain an acceptable level of work quality
Knowledge, Skills, Abilities, Languages and Experience:
* Able to follow specific instructions and procedures without deviation
* Excellent attention to detail
* Good phone skills (helpful, clear, direct, patient, and courteous)
* Proficient in core computer skills (Excel, Word, etc.)
* Able to lift up to 30 lbs.
* Able to push and pull 65-gallon shred containers on wheels, weighing up to 300 lbs.
* Able to push and pull mail carts on wheels, weighing up to 400 lbs.
* Minimum of one year of telephone support or similar experience.
* Fluent Foreign Language Skills. Must be fluent in both English and Spanish.
* Multilingual a plus.
Pay:
$24.00 - $25.00. per hour, depending upon experience.
Benefits
We value work/life balance. We offer comprehensive health benefits, a 401(k) plan with a company match, an employee stock purchase plan, vacation time, sick time, and paid holidays.
This position is not eligible for immigration sponsorship.
$24-25 hourly 9d ago
On-Site Service Technician II
VPM Management
Remote support specialist job in Oxnard, CA
This position is a live on-site role with a studio unit. It's a full-time position that reports to Gateway Plaza. This role will respond to after hour emergency calls and have an on-call rotating schedule with local sister properties. This position would also upkeep the property grounds, common areas, while completing other tasks and responsibilities as assigned. Gateway Plaza is a 105-unit Tax Credit property located in Oxnard, CA.
SUMMARY
As a Service Technician II, you will perform a variety of maintenance and repair duties that keep our communities in top condition. You will collaborate closely with the Property Administrator and ensure residents receive timely and professional service. Your daily work will directly impact the satisfaction and safety of our residents.
ESSENTIAL JOB FUNCTIONS
•Complete resident work orders within a 24-hour timeframe and provide clear documentation of completed services.
•Walk and inspect vacant apartments to assess repairs needed and report findings to the Property Administrator.
•Prepare vacant apartments for new residents by ensuring plumbing, electrical systems, doors, windows, flooring, and appliances are fully operational.
•Install fixtures such as window blinds, ceiling fans, locks, and light switches while maintaining safety and quality standards.
•Perform general maintenance including caulking, re-keying locks, and repairing or replacing plumbing and electrical components.
•Maintain accurate inventory of parts and tools, order supplies as needed, and keep workshops organized and safe.
•Demonstrates the ability to quickly learn, navigate, and adapt to various property management software systems to efficiently maintenance requests, and operational tasks.
•Ensure common areas, laundry rooms, pools, and parking areas remain clean, well-lit, and safe.
•Participate in the emergency on-call rotation, including evenings and weekends.
•Promote strong resident relations by responding to requests with professionalism and respect.
•Support property safety by reporting suspicious activity and ensuring safety devices function properly.
•Collaborate with the Leasing Office, Groundskeeper and assist with property upkeep when needed.
BENEFITS
Health Insurance
Dental Insurance
Vision Insurance
Accrued Vacation Time Off
401(k)
Employee Referral Program
Holidays Off with Pay
Qualifications
COMPENTENCIES
In this role, success comes from technical expertise, safety awareness, and strong interpersonal skills.
•Hands-on experience in residential property maintenance, including plumbing, electrical, HVAC, and appliance repair.•Knowledge of heating, cooling, and refrigeration systems with basic preventative maintenance skills.
•Ability to use hand and power tools safely, following safety standards and company guidelines.
•Strong written and verbal communication skills to interact with residents, co-workers, and vendors.
•Ability to read and follow written instructions, safety labels, and installation guides.
•Effective organizational and time management skills to meet deadlines and handle multiple tasks.
•Ability to detect and respond to safety hazards such as gas leaks, electrical issues, or water overflows.
•Problem-solving skills and the ability to manage difficult situations with professionalism.
•Flexibility to work in a fast-paced environment with changing priorities and emergency demands.
OTHER JOB REQUIREMENTS
•Ability to complete tasks requiring overhead work.
•Ability to lift, push, pull up to 50 lbs.
•Ability to lift and carry materials weighing up to 50 lbs.
•Ability to push, pull, bend and reach constantly.
•Ability to walk, stand constantly.
•Ability to walk up and down stairs safely frequently
$40k-59k yearly est. 7d ago
Desktop Support (Contingent)
Teledyne 4.0
Remote support specialist job in Camarillo, CA
**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Responsibilities:**
Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA. Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
Receives detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impact on the organization.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
+ Respond to all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively.
+ Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
+ Record and track interactions with end-users and related activities in the service desk tool
+ Create Knowledge Base articles as repetitive issues arise
+ Provide site IT support encompassing:
+ PC configuration and troubleshooting - OS, hardware, and software;
+ PC maintenance/preventative maintenance;
+ PC replacement (tech refresh)
+ Network cabling activities, where applicable
+ Printer installation, networking, configuration and troubleshooting;
+ New user setup on Active Directory network;
+ Support for client applications;
+ Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
+ Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
+ Maintain department loaner equipment and administer checkout process
+ Review and record daily event logs
+ Call software and hardware vendors to request service regarding defective products
+ Support equipment used in conference rooms and auditorium
+ Provide IT support for all local systems/applications
+ Perform project work as directed
+ LA Regional Team
+ Be an essential part of the LA Region IT Team supporting multiple sites
+ Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience**
+ Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years' experience in an Information Technology service & support role; OR
+ High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
**Computer Skills**
+ Detailed knowledge and intermediate understanding of the following technologies:
+ Windows 10
+ Active Directory
+ Microsoft Office 2016, 365 (including Outlook, Teams, etc.)
+ Current hardware
+ Ability to learn and adapt to new technologies.
**Salary Range:**
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Job DescriptionRole and Responsibilities: Full Time Associate Technical Applications Specialist position supporting the DMS Department providing logistics services in support of provisioning for weapon/combat system configurations both US and FMS Navy ships.
Position Qualifications:
• Must have an Associate's Degree and 1- 3 years of applicable experience Or no degree and 5 years of applicable experience.
• Must be able to research provisioning data and understand the overarching provisioning process.
• Must be able to support the development of the provisioning Technical Data packages.
• Must be able to identify National Item Identification Numbers and National Stock Numbers.
• Must be able to research Allowance Parts List (APL), Allowance Equipage List (AEL) and understand how the APLs/AELs are transmitted and how updates are captured.
• Must be able to research and provide part provisioning support, developing hardware inventory lists for various system configurations.
• Must be able to maintain and update excel-based inventory spreadsheets to support accurate asset
• tracking and resource allocation.
• Must be attention to detail and able to develop logistics support status reports.
• Must be able to understand and support Life Cycle Sustainment Plans (LCSP) & Interim Support Plans(ISP).
• Must be able to understand Failure Mode and Effect Analysis (FMEA) & Failure Mode, Effects, and Criticality Analysis (FMECA) data and draft maintenance planning documents.
• Must be able to analyze Engineer Change Proposals (ECP) and Ordnance Alterations (ORDALTS)documentation.
• Must be able to interface with PHD engineers, technicians, logisticians and management with research, recommendations and providing status.
• Must have computer Microsoft Office skills (word processing, spreadsheets, data entry)
• Have a valid driver's license with own transportation.
• Must be able to receive and maintain a security clearance.
• Must be able to work under minimal supervision, perform and complete tasks with limited guidance.
• Able to follow company policies and procedures.
• Able to write, speak and understand English and able to write clear, detailed reports.
Preferred Skills:
• Navy FC School
• Previous NAVSEA Logistics experience.
Physical Requirements:
• Must be able to travel if/when required.
$74k-107k yearly est. 14d ago
Caregiver Needed: Support for an Adult Client - Santa Rosa Valley, CA
Herewith Caregivers
Remote support specialist job in Camarillo, CA
Job DescriptionCaregiver Needed: Support for an Adult Client - Santa Rosa Valley, CA
We're seeking a kind, dependable caregiver to support a client in Santa Rosa Valley, California (93012) who needs part-time assistance and friendly companionship.
Care Needs:
Transportation to appointments and errands
Running errands (groceries, prescriptions, etc.)
Meal preparation
Companionship and meaningful conversation
Schedule:
- 10 hours per week (no more than 4 hours per day)
- Flexible days and times
Requirements:
Must have own transportation and valid driver's license
If you're caring, reliable, and enjoy bringing comfort and connection to others, we'd love to hear from you!
Hiring info:
We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide:
✔️ Free background checks for all applicants
✔️ A professional helper profile to apply for jobs easily
✔️ Real-time job notifications for opportunities in your area
✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments
Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others.
Get started today and make a meaningful impact in your community!
Learn more about Herewith at *****************************
$36k-53k yearly est. 23d ago
Technical Support Specialist
CIO Solutions
Remote support specialist job in Santa Barbara, CA
Job Description
About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind - to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.
About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client's face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you.
About the job: The Technical SupportSpecialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical SupportSpecialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Santa Barbara, CA office. Note, this role requires in-office attendance.
Compensation Package Includes:
Competitive Salary
PTO/sick time
Health insurance
Dental and vision reimbursement program
FSA
401k retirement account
Disability and life insurance
Essential Duties and Responsibilities:
Communicate effectively with customers and co-workers
Resolve computer and network problems
Perform hardware maintenance and upgrades
Test new equipment configuration
Perform network device management
Implement policy management
Optimize system performance
Make equipment recommendations as required
Develop and implement improved policies and procedures
Document problem outcomes
Knowledge, Skills and/or Abilities Required:
Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
Minimum of 3 years experience in software and technical systems customer service and support
Minimum of 2 years experience in Windows server maintenance, configuration and support
Proficiency in all Microsoft operating systems
College degree in technology field and/or professional certification
Remote IT systems and peripherals troubleshooting, configuration and management preferred
Knowledge and experience with one or more of the following:
Remote management and monitoring tools
Ticketing systems
Backup devices
Power supplies
APs, firewalls, routers, switches, network printers
Must work well with little supervision individually and in a team environment
Possess excellent verbal and written communication skills
Be available for on-call and after-hours support responsibilities
Customer-oriented and friendly attitude
Must have a California Drivers License and clean driving record
Please submit a cover letter and resume for consideration
Powered by JazzHR
bn G1hFIy8X
$47k-82k yearly est. 4d ago
Level III IT Technical Support Specialist
Kinaras Solutions Inc.
Remote support specialist job in Lompoc, CA
Job DescriptionLevel III Technical SupportSpecialistLocation: Vandenberg Space Force Base, CA Clearance: Active DoD Secret Clearance Employment Type: Full-Time, On-site Position Overview:Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical SupportSpecialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments-both classified and unclassified-at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities:
Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
Support backups, COOP/DR testing, and ensure mission-critical data resilience.
Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
Participate as needed in after-hours or surge operations.
Required Qualifications:
Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
Active DoD Secret clearance (or ability to obtain and maintain).
Excellent leadership, communications, and documentation skills.
U.S. Citizenship required.
Equal Opportunity Employer Disclosure:
Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact ***********************.
Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.
Powered by JazzHR
gv CZZqsgN5
Job DescriptionRole and Responsibilities: Full Time Associate Technical Applications Specialist position providing logistics support with Diminishing Manufacturing Sources and Material Shortages (DMS MS). DMS support includes supporting weapon/combat system configurations for both US and FMS Navy ships.
Position Qualifications:
• Must have an Associate's Degree and 1- 3 years of applicable experience Or no degree and 5 years of applicable experience.
• Must be able to provide inputs/support to (DMSMS)/parts obsolescence case management.
• Must be able to maintain Bill of Materials (BOM).
• Must be able to provide DMSMS/parts obsolescence Health Chart support.
• Must be able to research parts obsolescence and recommend solutions.
• Must be able to monitor DMSMS/parts obsolescence cases via SMART DB, Vendor Alerts, and other methods.
• Must be able to perform Market/Vendor Survey for the Unknown Parts.
• Must be able to review Engineering Change Proposals (ECPS) to identify provisioning and DMSMS/parts obsolescence impacts.
• Must be able to define system supportability requirements, evaluate program documentation for logistics impacts, coordinate logistic tasks, review and track logistics products, and participate in various working groups and integrated product teams dedicated to development of specific logistics products.
• Must be able to coordinate and interface with NSWC PHD, other government activities, and various contractor offices for meetings, program schedules, milestones, and product deliveries.
• Must be able to review and track logistics products to include compiling and inputting data in various databases, systems, and applications.
• Must be able to verify that National Stock Numbers are authorized for procurement and/or active, and are consistent with APL/AEL data and the Illustrated Parts Breakdown (IPB).
• Must have computer Microsoft Office skills (word processing, spreadsheets, data entry)
• Must be able to receive and maintain a security clearance.
• Must be able to work under minimal supervision, perform and complete tasks with limited guidance.
• Able to follow company policies and procedures.
• Able to write, speak and understand English and able to write clear, detailed reports.
Preferred Skills:
• Previous NAVSEA Logistics experience.
Physical Requirements:
• Must be able to travel if/when required
Role and Responsibilities: Full Time Associate Technical Applications Specialist position supporting the DMS Department providing logistics services in support of obsolescence of weapon/combat system parts for both US and FMS Navy ships.
Position Qualifications:
• Must have an Associate's Degree and 1- 3 years of applicable experience Or no degree and 4 - 5 years of applicable experience.
• Must be able to research DMS cases and provide resolution, including lifetime buys and bridge buys.
• Must be able to research replacements evaluating Form, Fit, Function (F3) replacement, Permanent Support Items (PSI), and system redesign.
• Must be able to review DMS Surveys, Inventory Lists, Allowance Parts Lists (APLs) and Allowance Equipage Lists (AELs).
• Must be able to maintain and update excel-based inventory spreadsheets to support accurate asset tracking and resource allocation.
• Must be attention to detail and able to develop logistics support status reports such as Logistics Item Tracking Reports (LITR) summaries to aid internal reporting and decision-making.
• Must be able to inventory, track, research and document status Diminishing Manufacturing Sources and Material Shortages (DMSMS) COTS Management Plan (DCMP).
• Must be able to communicate with vendors to obtain quotes and lead times for mission-critical components, supporting procurement and fleet readiness.
• Must be able to interface with PHD engineers, technicians, logisticians and management with research, recommendations and providing status.
• Must have computer Microsoft Office skills (word processing, spreadsheets, data entry).
• Have a valid driver's license with own transportation.
• Must be able to receive and maintain a security clearance.
• Must be able to work under minimal supervision, perform and complete tasks with limited guidance.
• Able to follow company policies and procedures.
• Able to write, speak and understand English and able to write clear, detailed reports.
Preferred Skills:
• Navy FC School
• Previous NAVSEA Logistics experience.
Physical Requirements:
• Must be able to travel if/when required.
How much does a remote support specialist earn in Santa Barbara, CA?
The average remote support specialist in Santa Barbara, CA earns between $38,000 and $93,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Santa Barbara, CA