Reservation sales agent vs lead ramp agent

Differences between reservation sales agent and lead ramp agent duties and responsibilities

Reservation sales agent example responsibilities.

• Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
• Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
• Communicate information regarding designate VIP reservations.
• Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
• Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
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Lead ramp agent example responsibilities.

• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
• Assure compliance with federal, state, TSA, local and company regulations.
• Coordinate daily with gate agents, ticket counter agents, airline dispatchers and TSA inspectors.
• Train employees in booking and boarding procedures according to FAA rules and regulations write personal reviews following evaluations.
• Expedite FAA and company mandate examinations.
• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
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