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The differences between reservation sales agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservation sales agent has an average salary of $35,459, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a reservation sales agent include reservations, customer service and booking. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Reservation Sales Agent | Passenger Service Agent | |
| Yearly salary | $35,459 | $29,675 |
| Hourly rate | $17.05 | $14.27 |
| Growth rate | - | - |
| Number of jobs | 200,677 | 34,592 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 38% |
| Average age | 45 | 45 |
| Years of experience | - | - |
A reservation sales agent informs customers of products and services offered in hotels, car rentals, airlines, and resorts. They also inform customers of the attraction sites available, directions, and any information they might need through their trip. They are the go-between for the customers and the facilities they are looking for.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Reservation sales agents and passenger service agents have different pay scales, as shown below.
| Reservation Sales Agent | Passenger Service Agent | |
| Average salary | $35,459 | $29,675 |
| Salary range | Between $31,000 And $40,000 | Between $23,000 And $37,000 |
| Highest paying City | Albuquerque, NM | San Francisco, CA |
| Highest paying state | New Mexico | Minnesota |
| Best paying company | Aspen Snowmass | dnata |
| Best paying industry | Media | Transportation |
There are a few differences between a reservation sales agent and a passenger service agent in terms of educational background:
| Reservation Sales Agent | Passenger Service Agent | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between reservation sales agents' and passenger service agents' demographics:
| Reservation Sales Agent | Passenger Service Agent | |
| Average age | 45 | 45 |
| Gender ratio | Male, 28.4% Female, 71.6% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 7.7% Unknown, 5.7% Hispanic or Latino, 23.0% Asian, 6.3% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 12% | 12% |