Reservation sales agent vs reservation clerk

Differences between reservation sales agent and reservation clerk duties and responsibilities

Reservation sales agent example responsibilities.

• Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
• Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
• Communicate information regarding designate VIP reservations.
• Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
• Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
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Reservation clerk example responsibilities.

• Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
• Accommodate individual/group/ VIP's booking as per the arrival list and departure.
• Schedule all meeting event space and conference room usages for VIP and groups.
• Maintain computerized inventories of available passenger suites and provide information regarding reservations and available suites.
• Establish reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information.
• Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
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