Reservation sales agent vs station agent

Differences between reservation sales agent and station agent duties and responsibilities

Reservation sales agent example responsibilities.

• Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
• Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
• Communicate information regarding designate VIP reservations.
• Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
• Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
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Station agent example responsibilities.

• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
• Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
• Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
• Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
• Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
• Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
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