Reservation sales agent vs travel clerk

Differences between reservation sales agent and travel clerk duties and responsibilities

Reservation sales agent example responsibilities.

• Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
• Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
• Communicate information regarding designate VIP reservations.
• Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
• Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
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Travel clerk example responsibilities.

• Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
• Serve as a point-of-contact for all travel customer relation issues and DTS trouble-shooting issues while providing outstanding customer service.
• Interpret permanent change of station (PCS) authorizations/orders and provides travel base on approve authorizations.
• Process and verify itemize receipts, taxes, calculations, and signatures for compliance with DoD regulations.
• Assist in the management and support of DTS at the organizational level and ensure all financial information are current and accurate.
• Determine eligibility of veterans for beneficiary travel reimbursement.
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