Customer Focus Analyst (Unit 42 MDR) - Remote Weekend Shift
Work from home job in Albany, NY
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
The Team
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.
If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!
Job Summary
Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
Key Responsibilities
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
Qualifications
Preferred Qualifications
1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience
Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly
Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR
Experience onboarding new security services or clients
Additional Information
Salary Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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Work from home job in Schenectady, NY
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Remote Digital Analytics Manager Job:
Work from home job in Albany, NY
Contract Pay Rate Range: $40-47.50 per hour based on experience, education, geographic location and other factors.
This role blends product ownership with delivery management, you will lead a GA4/GTM implementation, govern event taxonomy, audit data quality, and ensure measurement is aligned to business goals.
The Digital Analytics Manager will influence both the implementation of data capture and the output derived from that data, ensuring integrity and usefulness end-to-end. You'll be responsible for defining, refining, and reporting on KPIs that measure both platform health and business performance, while producing actionable insights for Marketing, Merchandising, and leadership.
Remote Responsibilities of the Digital Analytics Manager Job:
Lead GA4 + GTM implementation (including server-side where applicable).
Translate business objectives into measurable KPIs and reporting requirements.
Write Features, Epics, and User Stories in Azure DevOps, define acceptance criteria, and manage analytics delivery through development sprints.
Partner with Engineering, UX, and Product teams to ensure analytics instrumentation aligns with key user journeys and funnels.
Build and manage executive and operational dashboards (Looker Studio/Tableau/BigQuery) for ongoing KPI tracking.
Establish measurement standards and KPI definitions across global regions.
Audit event collection and funnel integrity; open and track data issues with development teams.
Own documentation for tagging guides, measurement frameworks, KPI definitions, and QA protocols.
Partner closely with Marketing (campaign attribution, channel ROI, conversion lift) and Merchandising (product performance, catalog optimization, search/browse effectiveness) teams.
Provide polished reporting and presentations with actionable insights for cross-functional stakeholders.
Deliver weekly/monthly performance reviews with clear storylines: what's happening, why, and what action is recommended.
Lead the analytics perspective in planning sessions for campaigns, promotions, merchandising changes, and new feature launches.
Remote Qualifications of the Digital Analytics Manager Job:
2-4+ years in digital/web/product analytics with GA4 + GTM experience.
Ability to define, refine, and report on KPIs that drive business decisions.
Working knowledge of BigQuery/SQL and GA4 exports with commerce/order data.
Experience creating dashboards in Looker Studio/Tableau with solid data storytelling skills.
Demonstrated collaboration with Marketing and Merchandising teams to optimize performance.
Clear communication skills, both written and verbal; comfortable presenting findings to teams and leadership.
For more information or to be considered for the Digital Analytics Manager Job please contact ***************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
Technical Service Delivery Lead (XSIAM) - Remote
Work from home job in Albany, NY
Our Mission
At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
The Team
As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deployments-delivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities.
Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.
Job Summary
The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. You'll combine deep product expertise with a consultative approach to guide customers through their security journey-translating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment.
You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer's environment, ensuring seamless delivery and exceptional customer experience.
Key Responsibilities
Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases
Advise customers on best practices for alert tuning, data onboarding, and correlation optimization
Drive continuous improvement in customer security posture and measurable time-to-value outcomes
Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery
Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
Translate complex detection and response concepts into actionable guidance for diverse audiences
Collaboration & Enablement: Partner with Unit 42's SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment
Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency
Champion customer needs internally, advocating for enhancements and escalations where needed
Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service
Qualifications
Preferred Qualifications
5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)
Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding
Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments
Excellent communication skills-able to explain complex security concepts clearly to both technical and non-technical audiences
Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs
Deep curiosity and a growth mindset-comfortable learning and adapting to evolving technologies and detection methodologies
Bachelor's degree in Computer Science, Information Security, or a related field or equivalent military experience
Additional Information
Salary Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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Work from home job in Troy, NY
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Supervisor Customer Service Management
Work from home job in Albany, NY
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
The Customer Service Operations Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services.
+ Collaboratively oversees daily operations for an inbound and outbound patient access support team of 70+ team members
+ Ability to maintain development/training goals for team members in a 100% remote setting
+ Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.
+ Responsible for conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
+ Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules
+ Handles creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
+ Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting
+ Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues
+ Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager
+ Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills
**_Qualifications_**
+ Bachelor's degree or equivalent work experience preferred
+ 3-5 years of experience in related field preferred
+ Previous management experience preferred
+ Strong communication and presentation skills
+ Commitment to the continued development of oneself and team members
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Consistently demonstrate the Cardinal Health values (What we value):
+ Integrity - We hold ourselves to the highest ethical standard
+ Accountable - We bring passion, determination, and grit to deliver on our commitments
+ Inclusive - We embrace differences to drive the best outcomes
+ Mission Driven - We serve the greater goal of healthcare
+ Innovative - We develop new ways of thinking, operating, and serving customers
+ Regularly practice the Cardinal Heath behaviors (The way we act):
+ Invites curiosity
+ Builds partnerships
+ Inspires commitment
+ Develops self and others
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week).
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $66,500 - $94,900
**Bonus eligible: No**
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** **02/09/2026** *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Compressed Airfoils FLIGHT DECK Lean Leader
Work from home job in Schenectady, NY
The Compressed Airfoils FLIGHT DECK Leader is part of the Integrated Manufacturing FLIGHT DECK organization and is tasked with the implementation of FLIGHT DECK (GE's lean manufacturing proprietary model) & industrial engineering processes within the Compressed Airfoils shops across the RPCA (Rotating Parts & Compressed Airfoils) Part Family. This role will report to the RPCA Executive FLIGHT DECK Leader.
This role will partner with the organizational leadership team and operate across all levels to drive FLIGHT DECK activities to impact product flow and process improvements that deliver lead time reductions and maximize cash flow, and act as a coach for the function/part family to continue to improve our Systematic Approach to FLIGHT DECK @ GE.
**Job Description**
**Roles and Responsibilities**
+ **Lead and Execute** the Part Family **Transformation** within manufacturing lines to achieve Operating goals using **KPI-based** performance management.
+ **Coach and Collaborate** with all levels of the organization and functions of the Part Family including **Operators, Support Staff, and the Leadership Team** to help progress **FLIGHT DECK** and drive **Continuous Improvement** .
+ Be a **Champion of Kaizen** and **Facilitate Kaizen Events** to drive improvements using **Pull, Kanban, Standard Work, 5S and Single-Piece Flow** .
+ Develop advanced competency in wide range of **FLIGHT DECK fundamentals & Industrial Methods** , and coach associates in the use and implementation of Lean principles.
+ Partner, develop and execute standard **Capacity Utilization** process in partnership with the local Operations, Lean and Industrial Engineering Leaders.
+ **Improve labor and machine utilization** by studying work methods, layout and equipment modifications, designing new methods and recommending job restructuring.
+ **Improve workflow** by studying process flow charts, recommending modifications in workflow and workstations, and developing new procedures.
+ **Participate** in the Part Family's **Daily Management** process including daily management meetings, **Genba walks** and **Kata coaching** cycles.
+ **Coach** teams using the **Kata** process to drive daily **Rapid Experiments** and **Problem Solving** in a systematic way.
**Required Minimum Qualifications** **:**
+ Bachelor's Degree accredited college or university
+ Minimum of 5 years of experience in driving lean transformation in Manufacturing / Operations.
+ Knowledge of and experience applying lean in shop floor situations (standardized work, material & information flows, level production and pull systems).
+ Willing to travel up to 60% of the time.
+ Relocation will be offered for those that are willing to relocate to Rutland, VT only.
**Desired Characteristics & Experience** **:**
+ 10 years of experience in driving lean transformation in Manufacturing / Operations.
+ Models the GE Behaviors (Humility, Transparency, Focus): this is mission-critical for all GE leaders as an enabler for continuous improvement.
+ Results orientation - must deliver sustainable results.
+ Ability to accurately assess key business metrics and situations from a senior leader perspective and leverage lean to drive improvement.
+ Able to influence others - must be able to inform, convince, and persuade other using lean to drive sustainable results. Highly credible.
+ Collaborative, team orientation - knows when to lead and when to follow. Customer focused and demonstrates a high sense of urgency.
+ Impactful communicator from the shop floor to the Boardroom.
+ Problem solver - analytical-minded, challenges existing processes, critical thinker.
**Pay and Benefits:**
The salary range for this position is $148,600.00 - 198,100.00. For MA residents, the salary range for this position is $163,460 - $217,910. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
NetworX Product Consultant
Work from home job in Albany, NY
**About the role** As a **NetworX Product Consultant** , you will make an impact by providing customers with application domain expertise related to TriZetto NetworX functionality. You will be a valued member of our consulting team and work collaboratively with business and technical stakeholders to deliver high-quality solutions.
**In this role, you will:**
+ Conduct requirements discovery and lead design sessions to configure NetworX applications to meet client needs.
+ Provide advanced analysis, problem-solving, and interpret application configurations to deliver optimal solutions.
+ Update existing configuration business rules with new contractual requirements and identify automation opportunities.
+ Liaise effectively with business and technical teams, transferring NetworX application knowledge to customer staff.
+ Collaborate with onshore/offshore teams and clearly articulate issues and alternative solutions in verbal and written form.
**Work model**
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a **remote position** open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
**What you need to have to be considered**
+ 10+ years of healthcare experience, including 5+ years of recent and relevant TriZetto NetworX pricing experience.
+ Strong understanding of core NetworX functionality, grouping, pricing, and integration points with Facets agreements.
+ Proven ability to conduct requirements discovery and lead design sessions for NetworX configuration.
+ Advanced analytical and problem-solving skills with experience in interpreting application configurations.
+ Excellent communication skills for articulating issues and providing alternative solutions.
**These will help you stand out**
+ Proficiency in NetworX data structures and automation techniques for repetitive tasks.
+ Experience working with onshore/offshore resource models.
+ Ability to create clear documentation and knowledge transfer materials for client teams.
+ Strong consulting skills and ability to operate effectively in a team environment.
+ Familiarity with healthcare payer systems and related business processes.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
_*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_
\#LI-NC1
**Salary and Other Compensation:**
Applicants will be accepted till 12/22/2025
The annual salary for this position will be in the range of $113K-$132K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Endpoint Vulnerability Management Subject-Matter Expert/Technical Lead
Work from home job in Albany, NY
GovCIO is currently hiring for Endpoint Vulnerability Management Subject-Matter Expert/Technical Lead for our NIH Proposal. The Technical Lead will support our client's contract needs. This position is located within the United States and will be a fully remote position.
**Responsibilities**
+ Operating endpoint vulnerability assessment tools, agent- and network-based scanning, and analyzing and interpreting results
+ SIEM-integration of vulnerability management use cases
+ Complete content development (e.g., manual and automated reporting, dashboards, alerts), for use cases such as systemic issue identification, root cause analysis, vulnerability analysis, remediation status, and regulation and compulsory directive compliance securing mall environments below:
+ cloud IaaS and containerized environments
+ mobile platforms
+ database platforms
+ Windows and mac OS operating systems
+ Linux, and Unix operating systems such as Red Hat Enterprise Linux, Oracle Enterprise Linux, and Solaris
+ federal business systems that support functions such as financial management, budget, procurement, travel, property, HR/payroll, and data warehousing
+ clinical and/or scientific instrumentation
**Qualifications**
Bachelor's with 15+ years (or commensurate experience)
Required Skills and Experience
+ Experience performing endpoint vulnerability management functions possess demonstrable credentials to reflect knowledge, skills, and experience
Clearance Required:Must be able to acquire and maintain NIH/HHS Public Trust
Preferred Skills and Experience
+ OT (Operational Technology) threat detection experience is preferred
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $144,000.00 - USD $180,000.00 /Yr.
Submit a referral to this job (***************************************************************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6978_
**Category** _Cyber Security Services_
**Position Type** _Full-Time_
Hybrid Call Center Representative $18/HR - IMMEDIATE HIRE
Work from home job in Menands, NY
IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE HYBRID SCHEUDLE OFFERED LONG TERM JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT MENANDS, NY $18/HR MONDAY - FRIDAY 9AM-6PM Qualifications: 2 years call center experience Microsoft Office proficient Excellent communication skills
Responsibilities:
- This customer service position will respond to provider inquiries that have been directed to the CSC Call center. Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires.
- Position requires the recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation as required. All inquiries will be supported through an extensive training program including documentation consisting of established procedures, scripts and knowledge content.
- Processes customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR. This includes the dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Job Type & Location
This is a Contract to Hire position based out of Menands, NY.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menands,NY.
Application Deadline
This position is anticipated to close on Dec 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Co-Op - Energy Security
Work from home job in Rensselaer, NY
The NYISO invites applications for a full-time co-op student on the Energy Security Team.
The Co-Op student will work closely with the Energy Security team members and gain exposure to diverse areas of the power industry including environmental regulations and fuel security. This individual will be expected to work with Tableau, create and optimize dashboards, and develop scripts in Python or MATLAB.
The student will also learn about the environmental regulations affecting energy generation in New York to provide a broader perspective on how regulations impact operational decisions and business strategies. Additionally, the student will analyze existing processes to identify inefficiencies and identify automation opportunities.
Qualifications include:
Current enrollment in a Bachelors program in Electrical Engineering, Environmental Engineering, Statistics, or Mathematics
Proficiency in MATLAB, Python, Tableau, and Microsoft Office
Strong written and oral communication skills
At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
Salary Range$20-$35 USD
Auto-ApplyProFee Audit Specialist FT- 2,500 Sign on Bonus
Work from home job in Albany, NY
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
As an **ProFee Audit Specialist** you will be instrumental in addressing consulting and educational needs related to coding quality, compliance assessments, external payer reviews, coding education, interim coding management, and coding workflow operations reviews. In this role, you will offer meaningful information tailored to exceed customer expectations, actively identifying and presenting solutions for customer issues. This role is fully remote with a flexible schedule, allowing you to help shape the future of healthcare from your own workspace!
******* For this position, we are seeking an auditor with a broad range of experience across multiple specialties, with strong expertise in neurosurgery and orthopedics. Experience in Interventional Radiology and HCC is a plus.*******
**You Will:**
+ Conduct inpatient coding audits on medical records, utilizing ICD-10-CM, CPT, and appropriate coding references for accurate DRG and APC assignment.
+ Review non-CC/MCC records to assess proper coding or identify the need for additional documentation. Scrutinizes all HCPCS and CPT codes influencing APC assignment.
+ Provide coder education through the auditing process.
+ Prepare preliminary results for review by the facility or CCS HIM director.
+ Review disagreements on APC/DRG changes with the appropriate manager.
+ Prepare the final reports for the coding audit and actively participates in the resolution of audit findings.
+ Provide coder education via email and/or conference calls, utilizing the audit spreadsheet findings and comments.
+ Attend coding workshops as necessary.
+ Stay current with regulatory changes.
+ Organize and prioritize multiple cases concurrently to ensure departmental workflow and prompt case resolution.
+ Demonstrate versatility and exceptional work across a wide range of coded services.
+ Meet with client facility representatives to discuss issues and trends identified in audits.
+ Develop and implement education for physicians, nursing, and other clinical staff to enhance documentation.
+ Communicate effectively with co-workers, management, and hospital staff regarding clinical and reimbursement issues.
+ Function in a professional, efficient, and positive manner.
+ Adhere to the American Health Information Management Association's code of ethics.
+ Maintain a customer-service focus and exhibits professionalism, flexibility, dependability, a desire to learn, commitment to excellence, and commitment to the profession.
+ Conduct audits on external coding staff as needed and provides reports to the manager as directed.
+ Handle a high complexity of work functions and decision-making.
+ Demonstrate strong organizational, teamwork, and leadership skills.
**What you will bring to the table:**
+ 3-5 years experience auditing
+ Associate or Bachelor's degree from an AHIMA-certified HIM or Nursing Program, or completion of a certificate program from AAPC with a preference for CCS
+ Preferred: CCS, RHIT, or RHIA credentials.
+ Recent experience in academic/level 1 trauma centers
+ Experience coding and auditing inpatient and outpatient records for various facilities
+ Track record of acceptable productivity standards
+ Maintain 95% accuracy rate for APC assignment and 95% productivity rate
+ Experience with various software including EMR, Encoder and Auditing software
**Perks:**
+ Benefits for Full-Time employees: Medical, Dental, Vision, 401k Savings Plan w/match, 2 weeks of paid time off, and Paid Holidays, Floating Holidays
+ Free CEUs every year
+ Stipend provided to assist with education and professional dues (AHIMA/AAPC) If Applicable
+ Equipment: monitor, laptop, mouse, headset, and keyboard
+ Comprehensive training led by a credentialed professional coding manager
+ Exceptional service-style management and mentorship (we're in this together!)
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is: $35-$45 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Registration Coordinator
Work from home job in Albany, NY
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at ***************************
Duties & Responsibilities:
Receives and processes new individual referrals for participant-directed services.
Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual.
Conducts introduction and welcome outreach to newly referred individuals or their representative to initiate the enrollment process.
Schedules appointment(s) to ensure program enrollment is completed quickly and efficiently.
Articulates to all stakeholders what information is required to navigate and complete the enrollment process successfully.
Readily identifies potential barriers and bottlenecks to timely enrollment and takes necessary steps to triage and resolve.
Engages the entity providing case management or service/support coordination services to the individual to ensure and understand Public Partnerships' initiation and timely coordination of the enrollment process and what to expect.
Responds to in-bound and out-bound call inquiries regarding new provider enrollment.
Researches and resolves customer issues using required reporting processes and systems.
Educates the individual/employer and provider on interacting with Public Partnerships as their fiscal intermediary, with emphasis on enrolling subsequent providers and keys to successful self-direction.
Processes enrollment applications received through email, fax, mail and online.
Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements.
Updates provider status and records in systems.
Responds to incoming departmental requests to solve outstanding enrollment issues within program enrollment requirements.
Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
Meets quality assurance standards and daily processing metric goals as applicable to program.
Collects, analyzes, and presents information that will be used for quality control and process improvement activities.
Enters and monitors relevant documentation in enrollment systems and tools.
Conducts both internal and external reporting.
Required Skills:
Strong customer service and support experience.
Proficient in Microsoft Office Suite and web-based applications.
High aptitude for process assessment, improvement, and recommendation.
Exceptional verbal and written communication skills.
Ability to develop strong working relationships with external and internal stakeholders.
Ability to prepare ad-hoc reporting applicable to enrollment activities.
Qualifications:
Education:
Associate or bachelor's degree preferred.
Experience:
1-3 years of experience in data entry or administration in an enrollment environment.
1-3 years of customer service experience.
At least 1-2 years' professional experience working with persons with disabilities.
Working Conditions:
Hybrid (Albany, NY) - combination of in-office and remote work
Compensation & Benefits:
401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off
Employee Assistance Program and more!
Base pay may vary depending on skills, experience, job-related knowledge, and location.
Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Compensation Range: $20.00 - $22.00 / hourly
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Auto-ApplyBusiness Applications Specialist
Work from home job in Amsterdam, NY
Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses.
Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact.
Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team.
About the job
We are seeking a Business Applications Specialist - Finance Systems who is passionate about process optimization, system enablement and driving efficiency across Finance operations.
You'll partner closely with our Finance and Procurement teams to support and enhance key financial systems such as NetSuite, Cobase and ZIP, ensuring smooth operations, accurate data and scalable processes that help Bynder continue to grow successfully.
You are a proactive, detail-oriented professional who can translate business needs into system solutions, streamline workflows, and maintain a high level of collaboration across departments.
What you will do
* Act as the primary stakeholder and administrator for NetSuite, supporting configuration, reporting, and process improvements.
* Manage Cobase for bank integrations, approval workflows and payment reconciliation processes.
* Maintain and enhance ZIP for procurement, vendor onboarding and approval flows.
* Collaborate with Finance leadership on month-end close, procure-to-pay (P2P) and order-to-cash (O2C) process improvements.
* Identify opportunities to automate and optimize financial workflows, enhancing accuracy and scalability.
* Partner with cross-functional teams including Procurement and Legal, to align system functionality with business needs.
* Maintain clear documentation for system configurations, data structures, and process changes.
* Support compliance and audit readiness by maintaining appropriate access controls and process documentation.
* Contribute to the evaluation and implementation of new tools that enhance Finance and Procurement efficiency.
What you will bring
* 3+ years of experience as a Business Systems Analyst, Finance Systems Specialist, or ERP Administrator, ideally in a SaaS or technology environment.
* Strong understanding of Finance operations (GL, AP, AR, Procurement, Expense Management).
* Hands-on experience with:
* NetSuite ERP (custom fields, workflows, saved searches, and reporting)
* Cobase (bank connectivity and approvals)
* ZIP (procurement and vendor management)
* Excellent communication and stakeholder management skills; ability to translate business requirements into scalable solutions.
* Analytical mindset with a focus on process improvement, efficiency, and data accuracy.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced, international environment.
Bonus points if you have
* NetSuite Administrator or SuiteFoundation certification.
* Experience with automation or process improvement initiatives in Finance.
* Familiarity with compliance frameworks such as ISO 27001 or SOC 2.
* Hands-on experience implementing or managing AI solutions in financial operations
* Exposure to financial reporting and spend management tools.
Additional Information
* An exciting position in an international organization with the opportunity to make a tangible impact on Finance operations.
* A collaborative and growth-focused culture with global exposure.
* A high-impact role supporting the scalability and efficiency of a rapidly growing SaaS company.
* Unlimited vacation policy.
* Travel expenses covered, including team events in the Netherlands.
* Hybrid working model - choose between working from home or visiting our offices in Amsterdam or Rotterdam.
* Free in-office lunch and drinks.
Auto-ApplyStudent Support Specialist
Work from home job in Albany, NY
The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical in maintaining a positive user experience and supporting the overall success and needs of students. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help. (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions)
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links)
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution. (i.e. issues with an instructor, staff member or student peer)
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support.
Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
This role requires an understanding in detail of student academic policies and procedures to carry out decisions and appropriate outcomes on student inquiries, appeals and requests.
Investigation into an interpretation of student requests for appeals, exceptions and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
It is key for this person to have strong communication and interpersonal skills that allow for patience, self-awareness and understanding in de-escalating stressful situations. At times this involves sharing decisions that students may not want to hear and delivering it in such a way that provides a professional and mindful understanding of how this student may react with calm.
Compliance in record keeping and documentation as well as tracking data and engagement.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
• Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).
The hiring salary range for this position is $47,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Sales Representative, Inbound Remote
Work from home job in Albany, NY
Now Hiring: Future Remote Inside Sales Representatives! Apply Today - Classes Start January 2026! Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026.
Key Dates
* Licensed Class Begins: January 12, 2026
* Unlicensed Class Begins: January 26, 2026
Why Liberty Mutual?
Pay Details:
* Starting base salary is $45K with opportunity for growth.
* Average earnings range from $55K-$75K through a combination of base salary and generous commission.
* Top Performing Agents in their second year and onward, can earn up to $85k+.
Our Sales Representative, Inbound Remote position is available for candidates based in the state of New York. Applicants must reside within the specified location to be considered for this role.
Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one.
Job Details
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders.
You'd be a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders.
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders.
A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow.
Position Details:
From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing!
* Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires.
* Comprehensive medical benefits from Day 1.
* No cold calls, all incoming warm leads.
* Opportunities for rewards and recognition.
* Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift.
* All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet services.
Qualifications
* 2-3 years sales experience preferred. 2 years of sales/service-related work experience required.
* Strong, engaging interpersonal and persuasion skills needed to close sales
* Ability to communicate well to both prospects and customers
* Excellent analytical, decision-making and organizational skills
* Strong typing capabilities and PC proficiency
* Property and Casualty License required after hire.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: ***********************
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
* California
* Los Angeles Incorporated
* Los Angeles Unincorporated
* Philadelphia
* San Francisco
Auto-ApplySaaS E-Commerce Customer Onboarding Specialist (Remote)
Work from home job in East Greenbush, NY
with occasional onsite meetings and travel. As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they're well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You'll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time.
Key responsibilities include:
Project management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done.
Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary.
Automation: Develop high level scopes to automate tasks in SureDone's automation engine. Troubleshoot completed scripts with customers as needed.
Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
Build Strong Client Relationships: Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one.
Drive Product Adoption: Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings.
Gather Feedback for Product Improvement: Collect client feedback on experiences to inform improvements and ensure we meet client needs.
Documentation and Compliance: Ensure all necessary account documentation is completed, with thorough tracking for seamless account management.
Job Description
This is a remote position with occasional onsite meetings and travel.
As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they're well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You'll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time.
Key responsibilities include:
Project management:
Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done.
Training and support:
Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary.
Automation:
Develop high level scopes to automate tasks in SureDone's automation engine. Troubleshoot completed scripts with customers as needed.
Cross-functional support:
At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
Build Strong Client Relationships:
Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one.
Drive Product Adoption:
Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings.
Gather Feedback for Product Improvement:
Collect client feedback on experiences to inform improvements and ensure we meet client needs.
Documentation and Compliance:
Ensure all necessary account documentation is completed, with thorough tracking for seamless account management.
Qualifications
Video Submission:
To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We're excited to see your personality! If you don't provide a video, please include a cover letter explaining your fit for the role.
The ideal candidate should possess
meticulous planning, time management and communication skills
and be able to handle multiple projects simultaneously.
Experience:
2+ years in SaaS onboarding.
2+ years in eCommerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify or in training sellers on managing these tasks..
Preferred: Experience with multichannel eCommerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms.
Experience with e-commerce in the automotive, motorsports or powersports parts and accessories space, including a familiarity with fitment, is preferred.
Technical Skills:
Intermediate Excel proficiency (including vlookup and handling large datasets) required.
Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone.
Familiarity with APIs, XML, JSON, and CSV formats is a plus.
Additional Skills:
Strong communication skills, both written and spoken, that demonstrates professionalism and attention to detail, and with excellent grammar and spelling.
Experience with remote training or person-to-person instruction.
Ability to multitask and manage multiple projects with strong organizational skills.
Understanding of de-escalation methods.
Work Requirements:
Fluent English, with clear and professional communication.
Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm).
Authorized to work in the US, with a permanent US address preferred.
Additional Information
Compensation:
Completely dependent on your experience and location, but compensation ranges from $40k-$60k/year.
Available benefits include:
100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage.
401k
Flexible Spending Account (Both healthcare and dependent care)
Free membership to TalkSpace
Free access to HealthAdvocate
Supplemental Life Insurance
Supplemental short term and long term disability
Paid Time Off
Work from anywhere in the world
Supportive team environment
Position Type
Full-Time (Fully remote)
Loss Control Consultant - Albany, NY
Work from home job in Albany, NY
Regional Reporting, Inc. (RRI) is one of the largest independently owned providers of Loss Control to the property and casualty Insurance industry. We specialize in Property, General Liability, Products Liability, Fleet, Inland Marine, and Workers' Compensation.
RRI is seeking an experienced Insurance Loss Control Consultant throughout our coverage territory to conduct commercial insurance loss control inspections.
Insurance Loss Control Consultant
An Insurance Loss Control Consultant is primarily responsible for performing commercial insurance inspections and completing insurance underwriting reports. Insurance Companies use these reports to properly underwrite insurance policies.
Insurance Loss Control Consultants drive to locations, take photos and visually observe the interior and exterior of facilities. They note the business operations to determine insurance exposures and identify potential improvements. Then they document their findings in an insurance underwriting report via our website online. Work is assigned on a daily or weekly basis, depending on location.
Insurance Loss Control Consultant Position Duties and Responsibilities:
Recording onsite observations, taking measurements and photos in accordance with carrier-specific requirements
Identifying building and roof construction type, square footage, potential hazards
Timely completion of assignments/reports according to due dates
Communicating regularly with Field Manager to complete inspections in the most cost effective and efficient manner
Coordinating the time and date of the inspection meeting the insured representative onsite
Preparing and reporting inspection results, uploading photos and preparing diagrams on an ongoing basis
Drive to and from insured locations, some overnight travel may be required
Insurance Loss Control Consultant Job Requirements:
Minimum 2 years' experience working with other Loss Control Service Providers or Major Insurance Carriers
Comprehensive understanding of commercial insurance lines - primarily Property, General Liability and Inland Marine
Ability to identify building construction and ISO classes
Broad understanding of NFPA codes
Solid communication and time management skills
Exceptional writing ability, organizational skills and computer skills
Ability to work from home with a PC, high-speed internet connection and a cell/smart phone
An automobile and valid driver's license, with acceptable driving record
Ability to climb a ladder up to 6 feet
Digital camera or smart phone with picture capability
Measuring wheel, or similar tool, and camera pole
Insurance Loss Control Consultant Compensation:
Reports that are completed and reviewed for accuracy are paid per assignment starting at $110.
Pay: From $35.00 per hour
Expected hours: No more than 40 per week
Schedule: Choose your own hours, Monday to Friday
Work Location: Multiple locations
Become part of a growing industry! This is an excellent opportunity for individuals who want to set their own schedules and work independently in a growing segment of a vital industry.
EOE
Military DoD SkillBridge Internship - Multiple Positions Q3 - 2026
Work from home job in Schenectady, NY
The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aviation as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member's suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aviation, as they continue to receive military compensation and benefits as active-duty service members.
**Job Description**
**This is a Q3 (July - Sept) 2026 posting for starting your SkillBridge internship. Your Internship may last longer than the Quarter depending on your command. Please apply within** **4 months of your anticipated program start date.**
**Essential Functions:**
Candidates for this internship may support any of GE Aviation's business units. Examples include:
+ Engineering
+ Supply Chain
+ Sales and Marketing
+ Avionics
+ Business, General Aviation and Integrated Systems
+ Commercial Engines
+ Digital
+ Finance
Individuals selected for this internship will have the responsibility and authority to carry out all assigned tasks
**Qualifications / Requirements:**
+ Active Military personnel
**Desired Skills / Experience:**
+ Proficient in the use of a personal computer to navigate Online documents, drawings, and instructions.
+ Prior experience working in a team-oriented environment
_This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Audit Associate
Work from home job in Albany, NY
Job Description
Wojeski & Company is an Albany, New York based CPA mid-size Firm with an excellent reputation and a great culture. We are "accountants with personality" known for our expertise, high service standards, impeccable integrity, community involvement and fun! Our service-oriented firm provides audit, tax, and consulting services to a broad range of clients.
Position Summary:
The Audit Associate will be responsible for performing necessary procedures in attestation engagements for clients in accordance with applicable accounting standards. This position will assist audit senior associated and managers with tasks and assigned projects, and work with a diverse client base. The audit associate should be eager to develop the fundamental knowledge and technical skills to grow into a senior role within the firm.
Responsibilities:
Perform and assist with audits, reviews and compilations for clients in various industries.
Prepare financial statements, reports and other required compliance information.
Assist with the coordination of the planning, fieldwork and wrap-up of engagements.
Develop effective working relationships with clients
Communicate with managers and partners, keeping them apprised of project status
Interaction with clients to help ensure that requests and information is received for the engagement
Have initiative to learn and develop new audit and attest skills
Maintain and promote the ideals, values, mission, and vision of Wojeski & Co.
Qualifications:
Bachelor's or Master's degree in accounting
CPA candidate, if not already obtained
1+ years of public accounting auditing experience
Strong computer skills
Strong written and oral communication skills
Ability to work addition hours during peak client service delivery times
Benefits and Perks Include:
Company Outings
In-Office Events
Competitive compensation and PTO
401(k) program with employer match
Discounted Financial Planning/Counseling
Flexible Schedules
Reduced Summer Hours
Work From Home Policy
CPE Exam Reimbursement
Health and Wellness Benefits
Mentorship and Learning Development