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Customer service senior engineer salary
Average customer service senior engineer salary
$97,911
Understanding Customer Service Senior Engineer Salaries
The Customer Service Senior Engineer role combines technical proficiency with exceptional customer service skills, essential for resolving client issues and ensuring satisfaction. As of October 2025, the average annual salary stands at $97,911. Salaries can vary significantly based on several factors, including geographic location, industry, and years of experience.
Average Salary by State
In states like California and New York, salaries may exceed the national average, reflecting higher living costs and demand for skilled professionals. For instance, in California, the average salary for this role can reach up to $115,000.
Highest Paying Cities
Cities such as San Francisco and New York City consistently rank among the top-paying locations for Customer Service Senior Engineers. In these urban centers, salary offerings can vary widely, often exceeding $120,000 annually.
Career Growth and Opportunities
Pursuing a position as a Customer Service Senior Engineer offers not only competitive salaries but also significant career advancement opportunities. Continuous learning and specialization in areas like technical support or customer relationship management can further enhance earning potential and job prospects.
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Where can a Customer Service Senior Engineer earn more?
Average customer service senior engineer salary by state
The highest-paying states for customer service senior engineers are California, New Mexico, and Texas. The lowest average customer service senior engineer salary states are South Carolina, Nebraska, and South Dakota.
- State view
- County view
Highest paying states for customer service senior engineers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | California | $138,296 | $66.49 |
| 2 | New Mexico | $119,767 | $57.58 |
| 3 | Texas | $115,798 | $55.67 |
| 4 | Washington | $113,020 | $54.34 |
| 5 | Nevada | $102,511 | $49.28 |
| 6 | Idaho | $114,527 | $55.06 |
| 7 | Massachusetts | $111,530 | $53.62 |
| 8 | Arizona | $100,063 | $48.11 |
| 9 | New Hampshire | $99,812 | $47.99 |
| 10 | Delaware | $107,363 | $51.62 |
| 11 | Michigan | $98,060 | $47.14 |
| 12 | Iowa | $102,290 | $49.18 |
| 13 | Louisiana | $96,245 | $46.27 |
| 14 | Maryland | $107,359 | $51.61 |
| 15 | Rhode Island | $107,001 | $51.44 |
| 16 | District of Columbia | $109,511 | $52.65 |
| 17 | Maine | $91,035 | $43.77 |
| 18 | West Virginia | $98,812 | $47.51 |
| 19 | Colorado | $97,035 | $46.65 |
| 20 | Minnesota | $92,212 | $44.33 |
| 21 | North Carolina | $88,113 | $42.36 |
| 22 | Pennsylvania | $98,628 | $47.42 |
| 23 | Virginia | $98,657 | $47.43 |
| 24 | New York | $99,559 | $47.86 |
| 25 | Tennessee | $94,336 | $45.35 |
| 26 | Wyoming | $87,451 | $42.04 |
| 27 | Connecticut | $97,329 | $46.79 |
| 28 | Utah | $91,918 | $44.19 |
| 29 | Georgia | $91,046 | $43.77 |
| 30 | Alabama | $85,184 | $40.95 |
| 31 | Ohio | $82,861 | $39.84 |
| 32 | New Jersey | $93,370 | $44.89 |
| 33 | Kentucky | $81,741 | $39.30 |
| 34 | Wisconsin | $87,490 | $42.06 |
| 35 | Vermont | $91,330 | $43.91 |
| 36 | Illinois | $87,995 | $42.31 |
| 37 | Oregon | $86,675 | $41.67 |
| 38 | Indiana | $82,687 | $39.75 |
| 39 | Alaska | $93,577 | $44.99 |
| 40 | Oklahoma | $85,731 | $41.22 |
| 41 | Mississippi | $81,088 | $38.98 |
| 42 | Montana | $83,473 | $40.13 |
| 43 | Hawaii | $88,353 | $42.48 |
| 44 | Missouri | $86,123 | $41.41 |
| 45 | Florida | $75,684 | $36.39 |
| 46 | North Dakota | $81,203 | $39.04 |
| 47 | South Carolina | $79,123 | $38.04 |
| 48 | Nebraska | $77,167 | $37.10 |
| 49 | Arkansas | $73,798 | $35.48 |
| 50 | South Dakota | $76,139 | $36.61 |
| 51 | Kansas | $75,997 | $36.54 |
Highest paying cities for customer service senior engineers
The highest-paying cities for customer service senior engineers are San Francisco, CA, Santa Fe, NM, and Irving, TX.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $148,251 | $71.27 |
| 2 | Santa Fe, NM | $119,220 | $57.32 |
| 3 | Irving, TX | $115,928 | $55.73 |
| 4 | Olympia, WA | $113,087 | $54.37 |
| 5 | Boston, MA | $111,779 | $53.74 |
| 6 | Annapolis, MD | $107,550 | $51.71 |
| 7 | Providence, RI | $107,133 | $51.51 |
| 8 | Des Moines, IA | $102,097 | $49.09 |
| 9 | Tempe, AZ | $99,979 | $48.07 |
| 10 | New York, NY | $99,636 | $47.90 |
| 11 | Concord, NH | $99,591 | $47.88 |
| 12 | Philadelphia, PA | $99,017 | $47.60 |
| 13 | Richmond, VA | $98,425 | $47.32 |
| 14 | Charleston, WV | $97,921 | $47.08 |
| 15 | Lansing, MI | $97,759 | $47.00 |
| 16 | Baton Rouge, LA | $96,512 | $46.40 |
| 17 | Memphis, TN | $95,397 | $45.86 |
| 18 | Salt Lake City, UT | $91,363 | $43.92 |
| 19 | Atlanta, GA | $91,351 | $43.92 |
| 20 | Raleigh, NC | $89,099 | $42.84 |
Customer service senior engineer salary details
A customer service senior engineer's salary ranges from $72,000 a year at the 10th percentile to $132,000 at the 90th percentile.
What is a customer service senior engineer's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $132,000 | $11,000 | $63 |
| 75th Percentile | $114,000 | $9,500 | $55 |
| Average | $97,911 | $8,159 | $47 |
| 25th Percentile | $83,000 | $6,917 | $40 |
| 10th Percentile | $72,000 | $6,000 | $35 |
Highest paying customer service senior engineer jobs
The highest paying types of customer service senior engineers are senior principal engineer, principal engineer, and team lead engineer.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Staff Engineer | $107,530 | $8,961 | $51.70 | 277,011 |
| Team Lead Engineer | $114,867 | $9,572 | $55.22 | 235,155 |
| Lead Engineer | $84,927 | $7,077 | $40.83 | 301,777 |
| Chief Engineer | $108,050 | $9,004 | $51.95 | 88,473 |
| Tool Engineer | $101,135 | $8,428 | $48.62 | 98,936 |
| Design Engineer | $77,134 | $6,428 | $37.08 | 138,173 |
Top companies hiring customer service senior engineers now:
Which companies pay customer service senior engineers the most?
Customer service senior engineer salaries at Atlassian and DecisionOne are the highest-paying according to our most recent salary estimates. In addition, the average customer service senior engineer salary at companies like Amkor Technology is a strategically located company with a diversified working environment. Employees mention free lunches, transportation, and lodging, and the management is good at recognizing key talents. And Madison Gas and Electric are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Atlassian | $136,903 | $65.82 |
| 2 | DecisionOne | $103,000 | $49.52 |
| 3 | Amkor Technology, Inc. | $96,539 | $46.41 |
| 4 | Madison Gas and Electric | $91,523 | $44.00 |
| 5 | Oracle | $91,301 | $43.89 |
| 6 | Ernst & Young | $81,205 | $39.04 |
| 7 | FedEx | $44,588 | $21.44 |
| 8 | Neiman Marcus Group | $43,257 | $20.80 |
Wage gap by gender, race and education
Customer service senior engineer salary trends
The average customer service senior engineer salary has risen by $11,870 over the last ten years. In 2014, the average customer service senior engineer earned $86,041 annually, but today, they earn $97,911 a year. That works out to a 7% change in pay for customer service senior engineers over the last decade.
Compare customer service senior engineer salaries for cities or states with the national average over time.
Average customer service senior engineer salary over time
Compare customer service senior engineer salaries for individual cities or states with the national average.
Customer service senior engineer salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $97,900 | $47.07 | +1.9% |
| 2025 | $96,000 | $46.17 | +1.2% |
| 2024 | $94,900 | $45.62 | +1.7% |
| 2023 | $93,300 | $44.84 | +2.0% |
| 2022 | $91,400 | $43.96 | +0.7% |
Recently added customer service senior engineer salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Worldwide Techservices LLC | SR. Customer Service Engineer | Corry, PA | 02/17/2025 | $51,132 |
| Amazon.com, Inc. | Senior Business Intelligence Engineer, Amazon Customer Service | Seattle, WA | 02/04/2025 | $117,300 |
| Cadence Design Systems, Inc. | SR. Principal Customer Service Engineer | Farmington Hills, MI | 12/17/2024 | $87,589 |
| Worldwide Techservices LLC | SR. Customer Service Engineer | Farmington, CT | 10/24/2024 | $60,523 |
| Ernst & Young LLP | Tax Senior-Financial Services-Customer Tax Operations and Reporting-Open US Location | New York, NY | 04/30/2024 | $103,800 |
| Fedex Corporate Services, Inc. | Senior Engineer Customer Service | Collierville, TN | 12/13/2023 | $89,128 |
| Fedex Corporate Services, Inc. | Senior Engineer Customer Service | Collierville, TN | 12/13/2023 | $89,128 |
| Fedex Corporate Services, Inc. | Senior Engineer Customer Service | Collierville, TN | 12/13/2023 | $89,128 |
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