Sr Sales Associate
Sales associate and customer service job in Lehi, UT
R1 Roofing is a fully licensed and insured roofing company based in Lehi Utah, setting the highest standards of workmanship and professionalism. Our team is dedicated, hardworking, and committed to providing the best materials for long-lasting roofs. We also offer financing options for convenience.
Role Description
This is a high fully commission full-time on-site role for a Sr Sales Associate at R1 Roofing & Exteriors located in Lehi, UT. The Sr Sales Associate will be responsible for closing leads brought to them by our in house marketing team, building and maintaining customer relationships, conducting sales presentations, and participating in meetings and activates designed to help the team meet target goals.
Qualifications
Sales, Customer Relationship Management, and Communication skills
Proven track record of meeting or exceeding sales targets
Ability to perform roof inspections on rooftops
Comfortable knocking if necessary
Ability to work in a fast-paced environment
Bilingual is a plus
Customer Retention Specialist
Sales associate and customer service job in Pleasant Grove, UT
About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About This Role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
(We are in the office Monday - Thursday, WFH on Fridays.)
What You Will Be Doing
Retention & Revenue Protection
Achieve ARR Retention goals set by Success Leadership
Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns.
Make a minimum of 25 outbound dials per day to connect with customers considering cancellation.
Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
Track and report on save rates, churn reasons, and revenue impact to leadership.
Maintain accurate records of customer interactions and outcomes in CRM systems.
Follow structured save-playbooks while contributing to process improvement and new retention tactics.
Skills & Qualifications
2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
Proven track record of meeting or exceeding revenue retention or quota goals.
Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
Comfortable managing high-volume customer queues while delivering quality conversations.
Ability to analyze data and articulate actionable insights to improve customer outcomes.
Proficiency with CRM and customer success platforms (Salesforce)
Our Company Values We Hope You Showcase
See it, Solve it, Get it Done
Build, Adapt, Win
Unwavering Customer Obsession
What Kenect Offers!
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Customer Service Associate
Sales associate and customer service job in South Jordan, UT
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Rocket Express located at 11399 S Redwood Rd, South Jordan, UT, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time Customer Service Associate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
16 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
Customer Success Consultant
Sales associate and customer service job in Salt Lake City, UT
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Customer Care Expert (SLC)
Sales associate and customer service job in Salt Lake City, UT
Shifts being filled: Monday to Friday Part Time: 10:00AM - 2:00PM ; 2:00PM - 6:00PM Full Time: 9:00AM-6:00PM The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.
Principal Duties:
1. Handle customer calls efficiently and effectively, while providing exceptional customer service
2. Accurately and promptly execute transactions, such as billing inquiries and account changes.
3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.
4. Resolve account delinquency by collecting past due payments as needed
5. Communicate loss mitigation options and decisions to customers
6. Obtain complete and accurate documentation from customers and approved third parties.
7. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population
8. Complete affirmations prior to proceeding to foreclosure if assigned a loan population.
Specifications:
1. Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed.
2. Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred
3. Superior communication skills, in verbal and written communication
4. Effective listening, problem solving and negotiating required.
5. Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation.
6. Proven record of dependability with excellent time management and the ability to self-manage.
7. Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.
Customer Success Rep C
Sales associate and customer service job in Draper, UT
Job Description
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
• Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
• Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
• Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
• Proactively identify potential issues and resolve them before escalation.
Communication and Support
• Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
• Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
• Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
• Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
• Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
• Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
• Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
• Proactively share customer feedback and insights with the team to improve overall service quality.
• Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to guide, motivate, and develop team members.
• Expertise in managing and resolving disputes effectively.
• Flexible and creative problem-solving skills and a proactive, customer-focused mindset
• Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
• Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
• Comfort in presenting ideas and solutions to management and stakeholders.
• Exceptional active listening skills and the ability to empathize with customers.
• Time management and multitasking skills to handle multiple requests efficiently.
• Build trust and rapport with both customers and internal teams.
• Positive, solution-focused attitude with a commitment to accountability and self-improvement.
• Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
• Associate degree or equivalent experience.
• Minimum of 5 years of relevant customer service experience required.
• Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
• Prolonged periods of sitting while working on a computer.
• Occasional standing, bending, and other physical activities to support office or service-related tasks.
• Repetitive hand movements associated with data entry and computer work.
• Ability to lift and move up to 45 lbs. without assistance.
Working Environment
• Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
• Minimal travel may be required for training or customer support activities
Customer Support Representative
Sales associate and customer service job in West Jordan, UT
Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience.
Position Overview:
Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications.
What You'll Do:
Professionally handle inbound customer calls with a polite and clear communication style.
Become a product expert by gaining a deep understanding of our quilting frames, machines, and software.
Utilize your troubleshooting skills to diagnose and resolve customer issues effectively.
Clearly communicate technical solutions to customers with varying levels of technical expertise.
Document customer interactions and solutions accurately.
What You'll Bring:
A minimum of one year of experience in a customer service role.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft products.
A comfort and willingness to learn new software applications.
A positive attitude and a commitment to providing exceptional customer service.
Why You'll Love Working Here:
Great Work Environment: Join a friendly and supportive team.
Competitive Pay: Starting at $18.00 per hour.
Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program.
Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.
Customer Service Coordinator
Sales associate and customer service job in Tooele, UT
Service Schedule Coordinator Tooele, UT
We are seeking an fun, outgoing, and energetic individual to join our fun and fast-paced, growing Service Customer Care team. We are seeking a confident representative with excellent customer service skills and a winning attitude! This individual will take incoming calls and make outgoing calls to schedule service appointments, give primary price quotes and answer very basic service related questions. Our vision and our daily goal is "To Be So Effective, That We Are Able To Be Helpful To Others" is paramount in this position. We pay a base salary dependent on experience and skill as well as uncapped bonuses! Average reps make between $2500-$5000 a month as well as:
Benefits
Medical and Dental & Vision Insurance
Life Insurance
401k
Paid Training
Employee discounts on products and services
Pay is base salary plus uncapped bonuses
Responsibilities
Communicate with customers in a calm, professional, friendly and efficient manner.
Make outbound calls to notify customers of scheduled maintenance reminders, follow up on previous visits or make them aware of safety recalls.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
Follow up with customers that are not ready to make an appointment or no-show an appointment.
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Learn & utilize CRM & DMS tracking systems for daily activities and reporting.
Skills / Requirements
Previous call center work is helpful but not necessary
Team player attitude
Prompt and courteous
Enthusiastic, outgoing personality
Must have strong computer skills
Willingness to learn and self start
Bilingual a plus (Spanish) Additional pay available for a qualified candidate
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Auto-ApplyCustomer Sales Representative - Lehi
Sales associate and customer service job in Lehi, UT
As a Customer Sales Representative, your primary responsibility is to ensure fabulous customer service at our gas island. You will promote and attempt to sell our various services, promotions, and discounts to customers while assisting them with fueling their vehicles.
Primary Responsibilities:
* Greet customers with a warm and welcoming attitude, ensuring a fabulous experience.
* Proactively promote and attempt to sell car washes, detail services, and other promotional items.
* Encourage customers to download our app and enroll in our loyalty program.
* Assist customers with fueling their vehicles.
* Process customer transactions for purchases in-store, including collecting payments, dispensing change, and issuing receipts.
* Maintain cleanliness of the fuel island
* Miscellaneous duties as assigned
Benefits:
* Fabulous advancement opportunities.
* Enjoy a casual and fun workplace atmosphere.
* Receive free employee car washes every pay period.
* Access employee discounts on in-store products.
* 401K, health, and dental benefits based on eligibility.
* Earn paid time off based on eligibility.
Job Requirements:
* Ability to stand, walk, stoop, kneel, and crouch as needed during shifts.
* Capable of lifting and moving up to 10 pounds regularly, with occasional heavier lifting.
* Willingness to work outdoors in various weather conditions.
Patient Relations Specialist
Sales associate and customer service job in West Valley City, UT
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Reconciles cash against daily charge and cash reports.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Acts as a liaison between patients, guests, back office staff and providers.
Assists patients with automated medical record access, as needed.
Manages inventory and maintenance.
May be required to drive patients from the hospital to designated locations.
Performs other duties, as required.
Knowledge / Skills / Abilities
Demonstrated potential ability to perform the essential functions of the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care appropriate to the patient demographic served.
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
Ability to work efficiently and independently.
Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
Ability to assimilate data from various sources.
Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
Ability to navigate a facility with multiple providers and services.
Qualifications QualificationsRequired
One year of office experience, customer service experience, or the equivalency.
Current, valid Utah driver's license at time of hire may be required in some areas.
Qualifications (Preferred) Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Auto-ApplyCustomer Service Advisor - Migrant Help
Sales associate and customer service job in Salt Lake City, UT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Customer Service Advisor
Sales associate and customer service job in Salt Lake City, UT
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Part-Time Reservation Agent
Sales associate and customer service job in Alta, UT
Property Description
Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. As a job applicant, joining the team at Snowpine Lodge means being part of a world-class property known for its breathtaking mountain views, unparalleled skiing, and exceptional service. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path. Snowpine Lodge is committed to creating a warm and welcoming work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a stunning alpine setting, where they can showcase their skills, immerse themselves in the mountain lifestyle, and create unforgettable experiences for guests. Joining the team at Snowpine Lodge presents a unique opportunity to be part of a renowned mountain resort that offers a truly memorable experience for both guests and team members alike.
Overview
$18 Hourly
Saturdays and Sundays 9am-5:30pm
Year-Round
On-Site in Alta
We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
Qualifications
High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer skills and experience with reservation software
Ability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow in the role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Auto-ApplyVirtual Phone Sales
Sales associate and customer service job in West Jordan, UT
Spieldenner Financial Group is a part of one the fastest-growing insurance organization in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and giving agents the training and support needed to achieve success.
Job Duties:
Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage.
Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability.
Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage.
Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting
Qualifications:
We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn't everything for this position.
What We Do:
We serve people: Every week, we sit with our clients (in person or virtually) and take a deep dive into their financial situation.
We protect our clients: We partner with top-rated insurance companies to customize a plan that provides a personalized solution that will protect their largest asset: the ability to make an income.
We grow : We are a personal development company that just happens to sell insurance. We strive to make a generational impact in the lives of our clients, our agents, and our community!
What Sets us Apart:
We maintain a people-first mentality that starts and ends with our agents. Our unparalleled benefits and connections within the insurance industry ensure that our agents have the resources they need to excel inside and outside of work
If you feel this might be the home you have been looking for. Click APPLY!
Commissions as a New Agent: This position is a commission-only based sales position. The average commission on a mortgage protection product is approximately $600 per family you protect. Our expectation is that a full-time agent will sell 5 to 10 mortgage protection plans per week. In addition to mortgage protection, we also have a selection of premium financial products to help people save for retirement or protect their current retirement accounts (e.g. 401k's and IRA's) from losing money in the stock market. We have extensive training on how these products work and how to sell them. In addition to uncapped commission, we have a competitive bonus structure program along with incentive trips agents/managers can qualify for based on their individual and team results.
*Equal opportunity, not equal outcome.
No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system, and the insurance needs of the customers in the geographic areas in which you choose to work.
Auto-ApplyAccount Services Specialist
Sales associate and customer service job in Sandy, UT
Job Description
Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role!
EXCELLENT BENEFITS
Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
Paid time off
Paid holidays
Health and dental benefits
Monthly employee recognition lunches
Company barbeques
Remote flexibility
Monthly team motivation contests
Weekly coaching sessions and paid training
Spacious work area and desks
Our main office is across the street from the Center Street Trax station
INTRIGUED?
Apply now and be part of a family-owned business that values and celebrates its employees!
YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST
We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m.
Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success.
REQUIREMENTS
High school diploma or equivalency
Fluent in the English language and ability to effectively communicate
Possesses a cheerful attitude
Good attendance and punctuality
Ability to use basic mathematical skills and is computer savvy
ABOUT OUR FAMILY AT YESSIO LLC
Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture.
If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Account Services Specialist
Sales associate and customer service job in Salt Lake City, UT
Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role!
EXCELLENT BENEFITS
Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
Paid time off
Paid holidays
Health and dental benefits
Monthly employee recognition lunches
Company barbeques
Remote flexibility
Monthly team motivation contests
Weekly coaching sessions and paid training
Spacious work area and desks
Our main office is across the street from the Center Street Trax station
INTRIGUED?
Apply now and be part of a family-owned business that values and celebrates its employees!
YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST
We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m.
Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success.
REQUIREMENTS
High school diploma or equivalency
Fluent in the English language and ability to effectively communicate
Possesses a cheerful attitude
Good attendance and punctuality
Ability to use basic mathematical skills and is computer savvy
ABOUT OUR FAMILY AT YESSIO LLC
Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture.
If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Inside Sales Associate II
Sales associate and customer service job in Salt Lake City, UT
ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities.
ADI Global Distribution is hiring an Inside Sales Associate who will increase market share, uncover new opportunities, and provide solutions to customer's needs that result in continued long-term customer partnerships.
JOB DUTIES:
Grow Customer Accounts for Profit
Meet performance targets by growing revenue and increasing the margin of assigned accounts.
Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage.
Increase customer base by adding new customers
Identify opportunities and convert customer purchases from competition
Manage all existing accounts through steady communication using Customer Database
Make Outbound Calls and reach a minimum number of calls every day to present leads.
Build Customer Relationship
Promote positive relationships within the ADI organization to encourage team sales and promote exceptional customer service for customers.
Educate customers about new products and product lines by keeping abreast of new developments in the industry.
Maintain and update customer interactions in the tracking system
Demonstrate Product Knowledge
Apply knowledge of products and/or services and sell it to customers
Explain features and advantages to customers in entire non-technical terms
Stay up to date on new offerings, technology trends through Industry News, and various other sources.
Create Brand Value - Promote ADI
Leverage ADI Resources, Services, and Programs to educate customers
Provide exceptional shopping experience in-store, by phone, and online.
Provide support to other duties as assigned
YOU MUST HAVE:
1 year of Sales Experience
Excellent verbal and written communication skills
Computer literacy skills - Basic Knowledge to Operate Microsoft Office
Desire to be in a Sales role and be accountable for Sales Revenue
WE VALUE:
Prior experience in Retail / Hospitality / Customer Service Industry with an ability to negotiate and understanding of marketing skills
Knowledge of Customer Relationship Management Tools
Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets
Prior distribution experience
Excellent Negotiation Skills
Ability to work as part of a team and autonomously
Highly competitive Sales Skills with a desire to contribute to a winning team/organization
WHAT'S IN IT FOR YOU:
Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
Four weeks parental leave without using vacation time
Team Member discounts on company products and other retail/service providers
Monday to Friday working hours - no weekends
Opportunity to progress within a global business
#LI-JS1
Auto-ApplyCustomer Retention Specialist
Sales associate and customer service job in Pleasant Grove, UT
About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About this role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
What you will be doing
Retention & Revenue Protection
Save $65,000 in ARR per month through proactive engagement and retention strategies.
Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns.
Make a minimum of 25 outbound dials per day to connect with customers considering cancellation.
Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
Track and report on save rates, churn reasons, and revenue impact to leadership.
Maintain accurate records of customer interactions and outcomes in CRM systems.
Follow structured save-playbooks while contributing to process improvement and new retention tactics.
Skills & qualifications
2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
Proven track record of meeting or exceeding revenue retention or quota goals.
Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
Comfortable managing high-volume customer queues while delivering quality conversations.
Ability to analyze data and articulate actionable insights to improve customer outcomes.
Proficiency with CRM and customer success platforms (Salesforce)
Our company values we hope you showcase
See it, Solve it, Get it Done
Build, Adapt, Win
Unwavering Customer Obsession
What Kenect offers
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Customer Success Rep C
Sales associate and customer service job in Draper, UT
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
* Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
* Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
* Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
* Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
* Proactively identify potential issues and resolve them before escalation.
Communication and Support
* Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
* Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
* Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
* Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
* Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
* Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
* Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
* Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
* Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
* Proactively share customer feedback and insights with the team to improve overall service quality.
* Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
* Proficient in Microsoft Office applications (Word, Excel, Outlook).
* Ability to guide, motivate, and develop team members.
* Expertise in managing and resolving disputes effectively.
* Flexible and creative problem-solving skills and a proactive, customer-focused mindset
* Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
* Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
* Comfort in presenting ideas and solutions to management and stakeholders.
* Exceptional active listening skills and the ability to empathize with customers.
* Time management and multitasking skills to handle multiple requests efficiently.
* Build trust and rapport with both customers and internal teams.
* Positive, solution-focused attitude with a commitment to accountability and self-improvement.
* Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
* Associate degree or equivalent experience.
* Minimum of 5 years of relevant customer service experience required.
* Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
* Prolonged periods of sitting while working on a computer.
* Occasional standing, bending, and other physical activities to support office or service-related tasks.
* Repetitive hand movements associated with data entry and computer work.
* Ability to lift and move up to 45 lbs. without assistance.
Working Environment
* Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
* Minimal travel may be required for training or customer support activities
Customer Service Advisor
Sales associate and customer service job in Salt Lake City, UT
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
* Promote the Pick-n-Pull Safety Culture.
* Be a team player. Work as a member of the team to help the team achieve its goals.
* Maintain a high level of integrity.
* Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
* Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
* Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
* Follow all company policies and procedures.
* Identify when customer interaction requires assistance from management.
* Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
* Additional duties as assigned.
Qualifications:
* Must work safely at all times.
* Must have good people skills with an outgoing friendly positive attitude.
* Able to work retail hours including overtime, weekends and holidays.
* Must have reliable means of transportation.
* Must be able to read, write, and speak in the English language.
* Bilingual in Spanish a plus, but not required.
* Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
* Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
* Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
* Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
* Vision must be sufficient to perform job functions safely as described above.
* Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
* Exposure on a regular basis to outdoor weather conditions.
* Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.