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  • Senior Customer Service Representative

    Brightway Insurance 4.4company rating

    Sales associate and customer service job in Melbourne, FL

    The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.
    $33k-38k yearly est. 2d ago
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  • Associate Sales Lead

    McKinley Companies 4.0company rating

    Sales associate and customer service job in Orlando, FL

    McKinley is excited to announce several openings on our Florida Sales Team for the role of AssociateSales Lead! As a Sales Lead, you will be the first point of contact for all new prospective residents-serving as the face of McKinley and setting the tone for their entire experience. You'll ensure every prospect receives a prompt, professional, and engaging introduction to our communities. Sales Leads efficiently manage all new leads and applicants within their assigned portfolio-across multiple sites-by confirming tours, driving application completions and move-ins, sharing insights with leadership, and maximizing conversion ratios from lead to move-in. Position: Associate Sales Lead Location: In-Person Coconut Palms Compensation: $60,000-$70,000 Key Duties And Responsibilities Lead Management & Qualification Serve as the initial point of contact for all incoming leads (phone, email, text). Match each prospect's needs, budget, and move-in timeline with the best community and floor plan options. Qualify prospects for both immediate and future move-in opportunities using McKinley's standards. Collect and share feedback on lead quality, objections, and competitive offerings to support sales and marketing improvements. Provide helpful, transparent, and solution-oriented communication to ensure an exceptional first impression. Tour Confirmation & Scheduling Confirm all scheduled tours and appointments, capturing all relevant details and preferences. Provide comprehensive notes and context to on-site leasing teams for a seamless handoff. Communicate effectively with site teams to ensure preparedness and gather post-tour feedback for process improvement. Conversion Driving & Closing Manage the lead pipeline proactively and move prospects through each stage of the sales process. Maintain consistent and strategic follow-up to keep prospective residents engaged. Address objections, drive approved applicants to submit pre-paid rent, and ensure smooth handoffs to on-site teams. Identify trends affecting conversion and share insights with the Director of Sales. Collaborate with Marketing on lead source performance, campaign results, and optimization opportunities. Team Collaboration & Communication Maintain open communication with Community Managers, Leasing Teams, Directors, and Marketing. Share insights on market trends and customer behavior to improve collective results. Partner with leadership to refine lead nurturing, follow-up, and qualification strategies. Demonstrate McKinley's core values in every interaction, promoting teamwork and accountability. CRM Management & Reporting Accurately document all interactions and activities within the CRM system. Ensure compliance with Fair Housing laws through consistent recordkeeping. Use CRM data to track performance and recommend process improvements. Maintain data integrity to support transparent reporting and reliable metrics. Customer Experience Deliver a consistent, professional, and engaging experience for every prospect. Represent McKinley with warmth, empathy, and confidence, aligned with brand standards. Embody McKinley's core values to create a customer-centered experience that builds trust and lasting relationships. Success Metrics Front Door Goals: Consistently achieve engagement and conversion targets. Conversion Ratios: Meet or exceed application and move-in conversion benchmarks. Response Time: Maintain prompt, professional responses to all new inquiries. CRM Accuracy: Ensure detailed, accurate documentation in compliance with Fair Housing. Team Collaboration: Communicate effectively with cross-functional teams to achieve shared goals. Close-Out Goals: Meet occupancy objectives for your assigned portfolio and support others as needed to close out vacancies on schedule. Qualifications Education & Experience Experience in sales, customer service, or leasing coordination, preferably within property management or real estate. Proficiency in CRM systems, lead management software, and reporting tools. Skills & Competencies Customer Service Mindset: Delivers outstanding service with every interaction. Active Listening: Understands prospect needs and motivations accurately. Lead Qualification: Identifies urgency, fit, and readiness using McKinley's standards. Strong Communication: Excellent verbal and written communication skills. Product Knowledge: Deep understanding of McKinley communities and competitive advantages. Objection Handling: Addresses concerns with professionalism and persuasion. Empathy & Relationship Building: Builds trust through authentic, empathetic communication. Problem Solving: Uses data-driven insights to propose effective solutions. Closing Skills: Guides prospects confidently through decision-making. Time Management: Handles high inquiry volume efficiently and with precision. Continuous Improvement: Suggests process and strategy enhancements. Core Values: Embodies McKinley's values in every professional interaction.
    $60k-70k yearly 3d ago
  • Customer Service Representative (On-Site)

    Concentrix 4.2company rating

    Sales associate and customer service job in Orlando, FL

    The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Provide inbound customer support. Help customers resolve technical issues. Assist in correcting billing concerns. Ensure the appropriateness of social media content. Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: Must have a high school diploma or equivalent 2 years of customer service experience required Preferred experience with financial support including knowledge of different card types (prepaid, debit & credit) Demonstrate experience & ability to uncover the right solution by asking probing questions Demonstrate experience & ability to utilize resources and/or articles to provide correct information Must reside in the United States and have a valid U.S. address for residence WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary range for this position is $18.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here .
    $18 hourly 20h ago
  • Client Support Rep

    Outcomes 3.7company rating

    Sales associate and customer service job in Orlando, FL

    The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients. Essential Duties & Responsibilities Customer Interaction Respond promptly and professionally to inbound calls and other communication channels. Provide accurate and relevant information to clients regarding products, programs, and services. Address client inquiries and concerns with a customer-centric approach. Issue Resolution Identify and troubleshoot client issues, escalating them appropriately when necessary. Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards. Offer effective and timely solutions to meet client needs. Product Knowledge Maintain a comprehensive understanding of the company's products, programs, and services. Stay informed about updates and changes in offerings to assist clients effectively. Process Adherence Adhere to standard processes and procedures in handling client interactions. Ensure compliance with established protocols for issue resolution. Team Collaboration Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience. Communicate regularly with team members to share insights and updates. Documentation Accurately record and document client interactions and resolutions. Keep detailed and organized records for reference and reporting purposes. Client Retention Offer alternative solutions when appropriate with the goal of retaining clients' business. Analyze client needs and recommend relevant features to enhance their experience. Continued Development Stay current with industry information, changes, and updates to provide informed support. Adaptability Demonstrate flexibility and adaptability in a dynamic and evolving client support environment. Ad-hoc Support Assist with additional support-related tasks and participate in Ad-Hoc projects as needed. Qualifications Knowledge & Requirements Experience in a technical call center environment preferred. Certified Pharmacy Technician preferred. Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively. Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems. Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure. Education & Experience Requirement Minimum years of work experience: 2 years Experience working with healthcare professionals in a fast-paced clinical setting preferred Minimum level of education or education/experience: High School Diploma A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor's degree in a related field from an approved and accredited college or university. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs. This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.
    $38k-58k yearly est. 2d ago
  • Environmental Service Representative (Waste)

    The Planet Group 4.1company rating

    Sales associate and customer service job in Orlando, FL

    Title: Environmental Service Representative (Waste) Starting Pay: Up to $28/hr + OT @ 1.5 Work Schedule: 7a - 4p OR 8a-5p Mon - Friday + OT WFH: hybrid options after fully trained Contract to Hire - 6 month contract and then direct hire Qualifications: Environmental background with hazardous and non-hazardous waste Experience with Shipping and Receiving / DOT regulations Computer skills Good customer service and comfortable on the phone Knowledge of RCRA and DOT Manager notes This person will be working in an office fielding calls and emails from both customers and internal employees MUST have a waste background - degree is preferred but not a must They will help schedule, coordinate, and follow up on waste tracking, shipping, characterizing and profiling Will need to be very organized and details Computer skills are a must Good with being on the phone A LOT This could be someone who is a Service Rep right now, Field Chemist that doesn't want to be in the field any longer, or anyone with haz waste background that would enjoy being on the phone Our client, one of the largest environmental services firms in North America, is seeking an analytical, detail-oriented Technical Services Representative for their Technical Services Team. This person will be responsible for job creation, data entry, scheduling, and supporting our customers. They provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. Responsibilities: Provide high level service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers. Effectively manage an extensive book of clients by providing technical support to EH&S staff and onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste. Prepare documentation for transportation of chemicals to appropriate disposal facilities. Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects. Maintain and grow existing customer base by providing quality control and following up with requests. Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines. Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models. Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit. Basic Requirements: Proven organizational and time management skills Strong communication skills, both written and verbal Attention to detail with the ability to keep the big picture in mind Excellent soft skills; ability to work well with clients and co-workers Computer skills: MS Word, excel and ability to learn internal computer software Knowledge of RCRA and DOT Valid US Driver's License Must be eligible to work in the United States without sponsorship Must have a reliable form of transportation
    $28 hourly 22h ago
  • Logistics and Customer Support Coordinator

    Adecco 4.3company rating

    Sales associate and customer service job in Orlando, FL

    Adecco Permanent Recruitment is hiring for an organized and service-focused Logistics and Customer Service Coordinator / Administrative and Customer Support Coordinator to join our client's team. This role combines administrative responsibilities with customer service support, ensuring smooth daily operations. Responsibilities Customer Support and Service: Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication. Collaborate with the sales and operations teams to resolve customer issues efficiently. Support the order process by addressing customer requests via phone, email, or online platforms. Document customer feedback and escalate recurring issues to the appropriate departments. Office Supply and Vendor Coordination: Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials. Develop and maintain relationships with vendors for supply replenishment. Monitor office supply budget and maintain expense records. Order Management and Data Entry: Accurately enter and process customer orders in the system. Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise. Shipping and Logistics: Prepare and coordinate outbound shipments, including FedEx packages and customer orders. Track shipments to ensure on-time delivery and resolve any logistical issues. Document Management and Archiving: Scan, archive, and organize company records following established protocols. Maintain both physical and digital filing systems for easy access. Customer Onboarding Support: Assist with onboarding new customers by ensuring their profiles are correctly set up in the system. Provide introductory support to familiarize new customers with company processes and systems. General Administrative Support: Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries. Act as a point of contact for both internal and external stakeholders for day-to-day matters. Growth Opportunities in Customer Service: Proactively identify ways to improve the customer experience and internal processes. Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability. Qualifications High school diploma or equivalent; additional education or certifications in customer service or administration are a plus. Strong interpersonal and communication skills with a customer-first mindset. Experience with customer service, CRM, or data entry software is preferred. Strong organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Proficiency with Microsoft Office Suite and willingness to learn new systems. Required Skills Strong interpersonal and communication skills. Experience with customer service, CRM, or data entry software. Strong organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Proficiency with Microsoft Office Suite.
    $31k-39k yearly est. 1d ago
  • AT&T - Neighborhood Sales Advisor

    Drangoneer Empire LLC

    Sales associate and customer service job in June Park, FL

    Job Type: Full-Time Pay: $60,000 $75,000 per year Schedule: 8-hour shifts Weekend availability preferred Dragoneer Empire is expanding in the Palm Bay, FL market and is hiring motivated individuals for a Field Sales Representative role. This position is designed for people who want to build real-world sales experience, grow professionally, and advance based on performance not tenure. You'll work directly in assigned neighborhoods, engaging homeowners face-to-face to educate them on available products and services. With hands-on training and daily coaching, you'll develop communication, negotiation, and leadership skills that transfer to any career path. Why This Role Wins Fast-track career growth with clear promotion paths Paid training and daily mentorship Skill development in sales, confidence, and leadership Performance-based income with uncapped potential Supportive, competitive team culture Key Responsibilities Conduct in-person outreach in designated Palm Bay territories Educate residents on available products and services Identify customer needs and recommend tailored solutions Build rapport and trust through professional communication Track daily activity and work toward individual and team goals Represent Dragoneer Empire with integrity and enthusiasm What We Offer Earning potential of $65,000 $75,000 per year Paid training and ongoing coaching Performance-based promotions and leadership opportunities Competitive, team-driven work environment Skill development in sales, communication, and leadership Ideal Candidate Comfortable speaking with new people daily Self-motivated and goal-oriented Positive attitude and strong work ethic Open to learning and professional growth Able to work flexible hours, including some weekends Qualified candidates will be contacted by our recruiting team within 48 hours. Apply Now or call ************ to speak with the HR Team directly!
    $60k-75k yearly 4d ago
  • Driver Services Representative

    Circle Logistics, Inc.

    Sales associate and customer service job in Orlando, FL

    Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team! As Track & Trace Specialist/Driver Services Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally correspondence with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day Skills/Abilities: 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: $17-$18 an hour Full-time: 40 hours per week Weekday and Weekend schedules available On-site training and career development Paid holidays and paid time off Insurance benefits including but not limited to: Health, vision, dental, life, and disability 401(k) Plan Why Join Circle: We believe in working hard and playing hard here at Circle. Therefore we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Check out our Orlando Office HERE Who We Are: Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
    $17-18 hourly 22h ago
  • Reservation Concierge Specialist

    Vaco By Highspring

    Sales associate and customer service job in Orlando, FL

    Vaco is hiring! We have an exciting opportunity for a full time Reservation Concierge in the office of a valued client of ours in Orlando, FL. This is an immediate need for their luxury transportation service team, so if interested please apply today for consideration! Hourly Pay Rate: $18/hr Weekly Schedule: 1pm to 10pm with Wednesdays and Thursdays off. Role Summary The Reservation Concierge is the first impression of their brand-owning the full client journey from inquiry to confirmed itinerary. This concierge specialist will qualify needs, recommend the right service tier (KCS vs. RKR), craft accurate quotes, secure payments, and manage updates with white-glove communication. Success = 5-star client satisfaction, problem-solving, zero-error reservations, and strong conversion. Key Responsibilities 1. Client Discovery & Sales - Qualify purpose, party size, luggage, schedule sensitivity, VIP needs, budget/priority. - Position service tier (KCS business-class luxury vs. RKR reliable value) based on perceived value. - Build trust quickly; overcome price objections using benefits, social proof, and risk-reversal. - Generate accurate quotes; secure deposits/payments; upsell meet-and-greet, child seats, multi-stop itineraries, on-site desk, and VIP errand vehicle. 2. Reservation Excellence - Enter flawless reservations into databases with all metadata (flight numbers, FBOs, tail numbers, ADA notes, gate/terminal, bags, car seats, meet-and-greet signage text, PO/reference). - Apply pricing rules, fees, gratuity, wait time, after-hours, tolls, surcharges, and discounts per policy. - Proactively verify flights and monitor changes; communicate updates to clients and dispatch. 3. Client Communication - Maintain a luxurious tone via phone, email, and SMS; write grammatically clean, concise messages. - Send confirmations, receipts, pre-trip reminders, chauffeur/vehicle details, and post-trip thank-you/review requests. - De-escalate issues professionally; document notes for transparent handoffs. 4. Cross-Team Coordination - Partner with Dispatch/Chauffeurs on special instructions, signage, timing, and contingencies. - Coordinate affiliates for out-of-market trips; validate COIs, pricing, and SLAs. 5. Independent Work & Ownership - Manage your pipeline, prioritize high-value leads, and hit daily activity targets without hand-holding. - Maintain spotless records, follow SOPs, and suggest improvements to templates and workflows. Required Skills & Competencies - Customer Service Mastery: Empathy, patience, solution-orientation, and hospitality mindset. - Sales Skills: Discovery, needs-based recommendations, objection handling, assumptive close. - Communication & Grammar: Flawless written English, professional tone, active listening, summarizing. - Executive presence, confidence, warmth, calm under pressure. - Extreme accuracy with names, times, numbers, and addresses. - Self-managed, organized, meets deadlines without constant oversight. - Tech Fluency: Moovs or Limo Anywhere, Zoho/CRM, Google Workspace, flight-tracking tools, Microsoft excel and Microsoft word - Bonus: Orlando market knowledge; corporate/event travel experience; bilingual. Required Education & Experience - Associate's Degree - 2 years of prior work experience in a fast-paced customer service workplace Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
    $18 hourly 2d ago
  • Retail Sales Associate

    Verizon 4.2company rating

    Sales associate and customer service job in Merritt Island, FL

    When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Here's what you can expect: Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. Learn and uncover customers' needs by creating connections and asking the right questions. Position product insights and solution recommendations to provide customers with a complete top-down sales solution. Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory. Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services. Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events. We're hiring immediately! This isn't your typical entry-level retail position. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $16,000 a year in individual-based commissions if you hit all your sales goals. Planning to go above and beyond? With our commission program, the opportunities are unlimited for employees who exceed their sales goals. Top performers could make an extra $14,500 or more in individual-based commissions, giving you the chance to earn a total of $65,000+ to $73,500+ annually. Compensation varies by geography, hours worked, and performance. Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered! Best in class medical, dental, and vision Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives Five weeks of paid time off (vacation, holidays, personal days) 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off) Up to $8K per year in tuition assistance Discounts up to 50% off on Verizon products and services Additional employee discounts on attractions, automotive, travel and more. This position is a great way to jumpstart your career! One in five Verizon Retail employees received lateral or promotional moves in 2024. Too good to be true? Hear from our Verizon Retail team members on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career. What we're looking for... You'll need to have: High school diploma or GED. One or more years of relevant experience required, demonstrated through work experience and/or military experience. Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance). Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods. Even better if you have one or more of the following: Experience working in a commission-based environment. Demonstrated sales experience communicating with customers to find solutions. Customer service experience. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. After you apply... You may be required to take an assessment. It takes about 19 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions. Where you'll be working In this worksite-based role, you'll work onsite at a defined location(s).Scheduled Weekly Hours40Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is a commission based position with the potential to earn more.
    $65k-73.5k yearly 1d ago
  • Customer Support Consultant

    Epos Now Group

    Sales associate and customer service job in Orlando, FL

    About the job: As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions What will you do? Handle customer queries via telephone calls, email and web chat. Achieve your targets for revenue and customer satisfaction. Nurture meaningful customer relationships. Accurately record all information in the CRM. Deliver exceptional customer service! What do you get in return? Earn uncapped commission pay on top of your salary. Career progression opportunities - our philosophy is to promote internally. Company bonus scheme. 24/7 access to a health and well-being online centre, with private medical and dental schemes. Exclusive retail, restaurants and travel discounts. Collaborative company culture with regular team building events. Company pension. 20 days annual leave (increasing a day each year), plus bank holidays. Free onsite parking at Norwich office. What do you need to apply? Be proactive - you must be driven to succeed and hit your targets!(Essential) Great organisation and attention to detail to manage your phone, diary and data systems.(Essential) Excellent communication skills across all mediums.(Essential) Resilience to bounce back from unhappy customers.(Essential) Empathy for customers and the ability to remain calm and professional.(Essential) What would make your application stand out: Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable) At least 1 years experience in hospitality, retail or contact centre work.(Desirable) Why EposNow Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - its an exciting time to join us! What are the next steps? Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office. Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
    $62k-98k yearly est. 18d ago
  • IC Inside Sales / Customer Support Liaison

    General Accounts

    Sales associate and customer service job in Vero Beach, FL

    Benefits: Competitive salary Employee discounts Health insurance Opportunity for advancement Paid time off THE PITCH: If you're a happy, enthusiastic, self-motivated individual with a demonstrated interest in design and home organization we've got an internal design consultant position in OUR Melbourne Showroom with your name on it! Even better, you will be trained to progress to our outside sales position! WHY US? Inspired Closets is a rapidly expanding nationwide brand. Inspired Closets Treasure Coast opened in 2019. We are growing and have an immediate need to expand our design team. You will participate in our exclusive design training program. We also provide benefits, PTO and holiday pay, creating a stable environment with tremendous growth potential. THE JOB: You will be the first point of contact for our Melbourne showroom customers, explaining our products, answering customer questions and explaining our capabilities as compared to competitors. After our training program, you will also assist sales management and quality assurance in creating, auditing, and modifying designs for closets, craft rooms, home offices, garages, pantries, and murphy beds. OUR VALUES: We want you to look forward to coming to work every morning, so we've created a fun and supportive workplace for you. Down time with family and loved ones is important so there are minimal evening and weekend work assignments. HOW WE SELL: The showroom is a key component to our sales process. From greeting potential new customers to assisting the sales team in closing a sale. As our first point of contact, your ability to connect with leads and customers through listening, creativity, attention to detail, and exceptional service will earn our client's trust and contribute to a positive and productive sale. Read what clients say about us on Google. If you think our clients would write those same reviews about you, we need you on our team! THE BENEFITS: Compensation is a competitive hourly rate. We pay 50% of medical, with access to dental, vision and other insurance programs. We offer PTO plus paid holidays. Our collective goal is to transition you to an outside salesperson with a commission-based pay structure offering you unlimited earnings potential. TO OPEN THE DOOR: • YOU HAVE DEMONSTARTED AN INTERST IN DESIGN AND/OR HOME ORGANIZATION • YOU ARE FLUENT IN COMPUTER AND TECHICAL SKILLS • YOU CAN MEASURE USING A MEASURING TAPE • OPEN TO LEARNING NEW CONCEPTS AND TECHNICAL PRODUCTS FULL DISCLOSURE: Experience and qualifications are only part of the story. The number one criterion we are looking for is how you will fit with our team and clientele. It's important to us that you LOVE your job, have a positive attitude and friendly demeanor. Come join Inspired Closets Treasure Coast…the better closet company. Compensation: $20.00 - $25.00 per hour
    $20-25 hourly Auto-Apply 60d+ ago
  • Swim School Poolside Customer Service

    British Swim School 4.1company rating

    Sales associate and customer service job in Orlando, FL

    Benefits: Flexible schedule Opportunity for advancement Training & development Deck Ambassador/ Customer Experience (Part-Time) Pay: $14/hour Hours: Up to 30 hours per week (afternoons, evenings, weekends) About British Swim School - Lake Nona: At British Swim School, we teach more than just swim lessons-we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children's safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission. Position Summary: As a Deck Ambassador, you will act as the on-deck leader during swim lessons-supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You'll be a friendly, proactive presence who keeps communication flowing and supports the team's success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission. Key Responsibilities: 🏊 ♂️ Pool Deck Operations Greet and check in swimmers and families with a positive attitude Maintain safety and flow of student transitions on the deck Provide support to families when needed Ensure all pool safety procedures are followed at all times 📣 Communication & Customer Engagement Act as the liaison between parents, instructors, and the front desk Deliver lesson progress notes or updates to families as directed Answer basic questions about schedules, levels, or program policies Help manage on-deck challenges, such as nervous swimmers or late arrivals 🧼 Cleanliness & Facility Upkeep Perform routine cleaning and stocking of bathrooms and showers throughout shift Monitor cleanliness and safety of parent viewing areas and pool deck Refill soap, paper towels, and toilet paper as needed Take out trash and report any maintenance concerns to management Ensure all public areas are neat and presentable at all times Qualifications: Friendly, professional, and enthusiastic-especially around children and families Able to stand, walk, and remain on deck in a warm, humid environment for extended periods Detail-oriented and able to manage multiple tasks at once Comfortable cleaning and restocking restrooms/showers as part of shift Previous customer service or early childhood experience preferred CPR/First Aid certified or willing to become certified (training provided) Must be available for weekday evenings and at least one weekend shift What We Offer: $14/hour pay Up to 30 hours/week with flexible scheduling Supportive, mission-driven team culture Paid training and growth opportunities How to Apply: Submit your resume and a quick note about why you'd be a great fit as a Deck Ambassador at British Swim School Lake Nona! Compensation: $14.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
    $14 hourly Auto-Apply 60d+ ago
  • Reservationist

    Tavistock Restaurant Collection 4.1company rating

    Sales associate and customer service job in Orlando, FL

    NAMI LAKE NONA Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections. Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates. If interested and you believe your experience may apply, we encourage you to answer the following questions in our application: What is the coolest restaurant you have ever been to? What is the craziest thing you have ever eaten? What is your favorite cocktail? Have you ever traveled outside of the US? If so, where to? If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities. POSITION SUMMARY Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. RESPONSIBILITIES: - Manage reservations, ensuring accuracy and efficiency - Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner - Provide exceptional customer service to customers during the reservation process - Coordinate with other departments to ensure seamless operations - Accurately enter customer information into the company's reservation system - Maintain accurate records of reservations and customer interactions Requirements SHIFT AVAILABILITY -12PM-8PM SKILLS & ABILITIES - Excellent communication skills, both verbal and written - Strong attention to detail - Ability to multi-task and work in a fast-paced environment - Strong organizational and time-management skills - Ability to work independently as well as part of a team - Familiarity with reservation systems is a plus - High school diploma or equivalent
    $26k-32k yearly est. 60d+ ago
  • Customer Sales Rep/BDC

    Don Mealey's Sport Auto Group 3.3company rating

    Sales associate and customer service job in Orlando, FL

    Job Description Don Mealey Sport Subaru, now in our new state-of-the-art facility, is looking for an Automotive Sales Rep/BDC who will play an active role in the sales and BDC department. At Don Mealey Sport Subaru we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Mealey Sport Subaru is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. Responsibilities: Answer customer calls and establish a follow-up on sales appointments. Respond quickly to the internet, phone and live chat inquires using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management. Utilie CRM tracking system daily. Qualifications: At least 1+ previous role based on customer service experience. Excellent teammate with collaborative attitude and eagerness to improve. Prompt and courteous demeanor Positive and hardworking personality. Strong computer skills. Clean driving record and valid driver's license. Benefits: Medical, Dental, Vision Life Insurance 401K with company match Supplemental Insurance Paid Vacation Paid Training Company Holidays Saturday Lunches Employee discounts on Products and Services
    $28k-32k yearly est. 23d ago
  • Inside Sales Associate (T)

    Publishing Concepts 4.0company rating

    Sales associate and customer service job in Orlando, FL

    Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for, headquartered in Dallas, Texas. PCI partners with colleges, universities, service organizations, social clubs, high schools, and other organizations to meaningfully engage their alumni and members. We build affinity, strengthen community, and create lasting relationships through accurate data collection, alumni and membership directories, Oral History publications, branded merchandise, and innovative fundraising programs. Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don't just strengthen connections - we capture, curate, and preserve the world's stories. Inside Sales Associates Job Description We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance! What you bring: A love for sales and a positive, challenge-driven mindset. Resilience, dedication to excellence, and a results-oriented approach. Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners. Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call. Strong keyboarding, spelling, and attention to detail. Your authentic self and personality - we're hiring you for YOU! How we differ from other Contact Centers: Our Culture! At PCI, we don't just work, we connect, celebrate, and grow together. Our team thrives on joy, recognition, and continuous growth, guided by our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant's Heart. We promote from within, support each other, and challenge ourselves every day to make meaningful connections and leave a lasting impact. If you want to do work that matters and be part of a team that's purpose-driven, as it is fun, we want to meet you! Inside Sales Responsibilities: Inbound and Outbound Calls: Handle a high volume of 20-50 inbound and outbound calls from clients. Make every call count. Connect, listen, and leave a lasting impression. Client Engagement: Make every call count. Connect, listen, and leave a lasting impression. Handle every interaction with clients with professionalism and care, to ensure every client is referenceable and that we consistently represent our Partners to the best of our ability. Sales Processes: Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures. Build value throughout the call, update client records, and pitch three branded apparel and commemorative books offerings on every call. Light fundraising and donation collection. Close with confidence - tackle objections, deliver strong rebuttals, and ensure every client walks away impressed. Coaching and Training: Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices. Independent Sales Activities: Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required. Feedback Loop: Actively seek feedback from your leaders, sales team, and peers to continuously improve the quality of service and address growth areas. Accountability and Attendance: Maintain excellent attendance and punctuality to ensure consistent coverage to care for our clients by keeping your commitment to your schedule, breaks, lunches, and meetings to optimize team collaboration and workflow. Requirements Requirements for Inside Sales Associates This position is remote; however, the employee must reside permanently in one of the following states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. Minimum 1 year of total work history - professional sales experience or 4-year college degree (preferred). Minimum High School Degree or Equivalent. Must complete a background check within 48 hours of receiving an offer. Must complete a reference check (3 professional references needed). Must have a quiet workspace: Free of disruptions for professional call handling. Experience preferred in making high-volume sales calls. Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred. Technical Requirements: Must have hard-wired Internet Connection: We are unable to work off Wi-Fi. Must have a Download speed above 10/Upload Speed above 5. Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally. Desktop Equipment provided: You must work off our equipment. Physical Requirements: Must be able to sit for long periods of time. Inside Sales Associates Pay Rate and Schedule: Rate of pay: $16 per hour + uncapped commission. Average Associates earn $40K to $45K per year! Top Performers earn $45K plus per year! Must be able to work any 8-hour shift between 8 am CST and 8 pm CST. Scheduled one-hour lunch and two 15-minute breaks daily. Monday - Friday, offering full-time shifts only. One to two Saturdays per quarter (about one to two Saturdays every three months). Benefits for Inside Sales Associates - Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PTO (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement, and more! Additional Company Awards Texas Great Place to Work: (2 consecutive years) Best Companies to Work for in Texas (6 consecutive years) Top 100 Places to Work: Dallas Morning News (7 consecutive years) Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years) Top 100 Places to Work: San Antonio Express-News (2 consecutive years) San Antonio Business Journal: Best Places to Work (3 consecutive years) Virginia Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years) Virginia Business: Best Places to Work (3 consecutive years) Arkansas Arkansas Business: Best Places to Work (2 consecutive years) National Intl. Customer Management Institute (ICMI) - 2021 Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com Learn more about PCI **************************** PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check. #ZR ***We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas***
    $40k-45k yearly 54d ago
  • Reservations Agent

    Westgate Resorts

    Sales associate and customer service job in Orlando, FL

    Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Job Summary The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience. Essential Duties and Responsibilities Accurately input all inbound reservations, with and without transportation. Professionally answer and route inbound phone calls. Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes. Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings. Communicate flow or qualification changes to OPCs at designated locations. Handle inbound phone program inquiries and solicit prospective customers. Provide accurate directions to all resort properties. Check in and out outside solicitors at specified locations. Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates. Conduct location verifications each shift to confirm staffing; notify Field Managers of “open” locations and maintain records for accurate assessment of penalties. Package brochures for departmental Fun Packs distributed at hotel Guest Services locations. Verify daily “no show” tours and contact guests to rebook, maximizing resort bookings. Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts. Perform light clerical duties as assigned. Job Requirements To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications Proficiency in word processing and spreadsheet applications. Strong communication skills. Self-starter with minimal need for supervision. Ability to work collaboratively with others. Highly organized and detail-oriented. Accuracy-focused with the ability to meet deadlines. Education & Experience High school diploma or GED required. One to three months of related experience and/or training preferred. Equivalent combination of education and experience may be considered. Additional Information Additional Information This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities. Why Westgate? 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Wellness Programs Fun, family culture Employee Assistance Program (EAP) Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
    $24k-32k yearly est. 2d ago
  • Agent VIP Reservations

    Description This

    Sales associate and customer service job in Orlando, FL

    As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests. Why do Team Members like working for us: Competitive base pay plus commission Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation Employee stock purchase program. Tuition reimbursement programs. Numerous learning and advancement opportunities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Qualifications: Minimum of 2 years of previous Call Center experience. Knowledge of VOICE system/RCC system required. Excellent written, verbal, and interpersonal skills. Ability to interact effectively with team members and management at all levels. Proficiency in MS Office, particularly Word and Outlook. Professional, positive, and upbeat demeanor. Strong sense of customer service with enthusiastic, professional, and upbeat behavior. Good organizational skills and diligent. Ability to work a variable schedule, including evenings and weekends, based on call center needs. Background in timeshare/hospitality preferred. Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests! Key Responsibilities: Receive and service inbound reservation calls. Make and service activation calls. Assist guests with inquiries related to their purchased packages and upcoming vacations. Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations. Handle situations with dissatisfied guests. Assist management with special projects. Ensure privacy and security of confidential guest information. Complete tour and room drop requests. Process monthly payments. Perform any other reasonable requests by management.
    $24k-32k yearly est. Auto-Apply 38d ago
  • Account Service

    Pushorporated

    Sales associate and customer service job in Orlando, FL

    We are always looking for extremely driven account managers. Must enjoy working in a fast-paced environment and have excellent strategy and client management skills. You will develop and present campaigns alongside talented creative and media teams. Must have strong communication and organizational abilities as you'll work on local, regional and national brands. Competitive salary and excellent benefits.
    $25k-37k yearly est. Auto-Apply 60d+ ago
  • Public Safety Command Center Operator (Varying Shifts)

    Nemours

    Sales associate and customer service job in Orlando, FL

    Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida. This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary. Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system. Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms. Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health. Maintain equipment and alarm status and enter service tickets as appropriate. Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts. Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials. Other duties as assigned. Job Requirements High School Diploma required. Minimum of three (3) to six (6) months experience required. Possesses and maintains Florida Class D Security license required. Proficient in all computer and technology applications utilized by Public Safety Department. Working knowledge of security policies, procedures and practices. Able to work varying shift assignments including nights, weekends and holidays. #LI-EP1
    $22k-30k yearly est. Auto-Apply 39d ago

Learn more about sales associate and customer service jobs

How much does a sales associate and customer service earn in Palm Bay, FL?

The average sales associate and customer service in Palm Bay, FL earns between $17,000 and $32,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.

Average sales associate and customer service salary in Palm Bay, FL

$23,000

What are the biggest employers of Sales Associate And Customer Services in Palm Bay, FL?

The biggest employers of Sales Associate And Customer Services in Palm Bay, FL are:
  1. The Home Depot
  2. Global Elite Group
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