Scheduler jobs in New Haven, IN

Job Description As a Scheduler, you will: Operate clinic switchboard/phone system. Answer all phone calls in a prompt, pleasant, and helpful manner. Greet the public and answer questions, directions, etc. Coordinate schedules and enter patient appointments into computerized appointment scheduling system quickly, accurately, and according to Clinic policy. Maintain and update current information on patient files and schedules. Keep accurate information concerning physician work schedules This position is 36 to 40 hours per week. Requirements: Minimum of one year in general medical / dental office. Education Requirements: High School Diploma or GED This position is full-time with benefits. We offer competitive pay, health, dental, vision, critical illness & accident insurance, 403(b) retirement plan, PTO, and paid holidays.

Job Description Healthcare Scheduler - Join Kingston Healthcare and Keep Patient Care Flowing Are you a scheduling pro who thrives on keeping teams organized and operations running smoothly? Kingston Healthcare is hiring a Healthcare Scheduler to oversee daily staffing logistics, optimize shift coverage, and support quality resident care. If you're highly organized, calm under pressure, and ready to make a difference in a fast-paced environment-this is your chance. What You'll Do Coordinate staffing schedules by creating, maintaining, and adjusting daily and weekly staff schedules for nursing and care teams. Support self-scheduling initiatives by guiding staff through self-scheduling platforms and ensuring shift coverage aligns with policy and resident needs. Collaborate with managers and department leaders to forecast staffing needs and resolve gaps proactively. Use scheduling software such as OnShift, Kronos, or similar tools to streamline staffing operations. Problem-solve in real time by quickly addressing call-offs, shift changes, and schedule conflicts to ensure uninterrupted care. Communicate clearly with staff to keep them informed on schedules, policy changes, and coverage expectations. Contribute to process improvements by recommending and implementing best practices for staffing efficiency and employee satisfaction. Assist administration and HR with reporting, timekeeping audits, and other administrative needs as assigned. What You Bring Previous experience in healthcare or workforce scheduling, with LTC or SNF experience preferred. Strong understanding of self-scheduling platforms and employee scheduling systems. Excellent communication and conflict-resolution skills. Tech-savvy with working knowledge of scheduling software and Microsoft Office. Highly organized with the ability to multitask and manage shifting priorities. Knowledge of healthcare staffing guidelines and compliance is a plus. A calm, collaborative, and solutions-focused attitude. Why Kingston Healthcare Competitive pay based on your experience. Full benefits package including medical, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holiday pay. Consistent daytime hours-no night shifts or on-call. Supportive, team-oriented culture. Work that matters-your role directly impacts care quality and team performance. At Kingston Healthcare, we know great care starts with great coordination. As our Scheduler, you'll be the behind-the-scenes powerhouse that keeps the wheels turning and our care teams thriving. Ready to take the lead on keeping our care teams organized? Apply today and bring your scheduling skills to Kingston Healthcare. Kingston Healthcare is proud to be an Equal Opportunity Employer committed to building a diverse and inclusive team. We welcome candidates from all backgrounds who are passionate about compassionate, patient-centered care.

Summary Under the direction of the Supervisor, Manager and Director, this position is responsible for answering multiple phone lines to schedule ancillary testing when ordered by clinical staff for multiple departments and locations. Conducts professional patient interviews, including triaging phone calls and obtaining demographic, biographical, and insurance#information. Processes registrations and schedules in an efficient, accurate, and timely manner. Functions as a point of contact via phone for interactions with care team members and patients. Enters all appropriate scheduling information into the Parkview Health Scheduling system and is responsible for data integrity in all systems utilized for job functions. Requests and identifies all necessary records so that they are available for the hospitals for the stated diagnosis as well as assuring that the patient is scheduled with appropriate hospital staff for the diagnosis. Is responsible for the delivery of quality performance, service excellence, and adheres to the Parkview Health Standards of Behavior. Education Must be a high school graduate or equivalent with GED. Licensure/Certification Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. #To view addendums, go to the job description page on Parkview#s intranet. Experience Minimum 2 years of experience in a healthcare setting. Experience in Windows based PC skills required. Other Qualifications Mandatory computer key boarding skills, ability to operate standard office machines and equipment such as multi-line phone, calculator, photo-copier. Demonstrates basic knowledge and use of internet. Must have excellent verbal and written communication skills. Must demonstrate professional telephone etiquette, exceptional organizational, listening, time management and problem solving skills. Must be flexible in order to implement solutions. Must have the ability to deal with multiple tasks at the same time while maintaining attention to detail. Must be able to adapt to constant change and perform in a stressful environment. Must be creative and forward thinking when faced with challenges in conjunction with clinical staff. Preferred#medical terminology.

Onsite at 4105 Dickie Rd, Ft Wayne, IN 46804. Mon-Fri from 8a-4:30p. Schedules surgical procedures, diagnostic tests, therapy services and other medical appointments timely and accurately. May obtain related documentation (e.g., patient information, insurance coverage). Coordinates scheduling with other departments and facilities. Ensures optimal utilization of patient facilities to successfully support patient care. Maintains a variety of related records, code charges, etc. and performs related clerical & administrative duties. Ensures timely receipt of written orders and verifies that orders meet compliance guidelines as a quality assurance measure. May by responsible for charge audit functions for the department. Key Responsibilities: Scheduling surgeries Managing Surgery schedule Building patient charts Back-up for registration Surgery scheduling, clinical procedure knowledge preferred • High school diploma or equivalent required. • Medical office experience preferred. • Knowledge of insurance verification preferred. • Knowledge of Cerner scheduling preferred. • Requires general knowledge of medical terminology and general anatomy in order to recognize and accurately record requested examinations and diagnoses. • Requires basic computer skills. • Scheduling experience preferred.

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER: Starting wage of $13.00 - $15.00 per hour based on previous experience 6.5 paid holidays per year Approximately 10 days of PTO within first year Full slate of benefits to include health, dental, vision, and 401k Growth and wage increase through company paid certification program ESSENTIAL RESPONSIBILITIES: Greet patients in a friendly, professional manner Answer phone calls, schedule appointments, assist in patient communications and recalls Respond to patient inquiries about billing, procedures, policies and available services Prepare patient chart prior to appointment and complete upon patient arrival Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports Monitor patient flow throughout the office, properly communicating delays Provide a safe and clean office environment Perform other duties and assume various responsibilities as determined by the office manager and doctor(s) PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead. Work Environment: Professional medical office environment.

Patient Access Service Associates are a critical resource in the hospital's revenue cycle. The information gathered by a registrar constitutes 50% of the claim information submitted to a third-party payer for reimbursement. The completeness and accuracy of their work has a direct impact on the hospital's cash flow and the patient's customer experience related to a hassle-free billing process. Registrars register patients for inpatient and outpatient services throughout the hospital. The process includes gathering information from patients, validating received information with insurance carriers, determining benefits, estimating out-of-pocket costs for the patient, and completing forms with the patient in accordance with federal and state regulations. In addition, registrars also participate in the department's quality assurance/monitoring program by auditing registrations completed by other registrars. Eligible for medical coverage on your first day of employment, all other benefits will be effective the 1st of the month following hire date! Requirements: 24 hours per week - First Shift Saturday & Sunday from 7:00 am to 7:00 pm Prior registration experience preferred Insurance knowledge preferred

Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. #AONA

Job Description Patient Access Service Associates are a critical resource in the hospital's revenue cycle. The information gathered by a registrar constitutes 50% of the claim information submitted to a third-party payer for reimbursement. The completeness and accuracy of their work has a direct impact on the hospital's cash flow and the patient's customer experience related to a hassle-free billing process. Registrars register patients for inpatient and outpatient services throughout the hospital. The process includes gathering information from patients, validating received information with insurance carriers, determining benefits, estimating out-of-pocket costs for the patient, and completing forms with the patient in accordance with federal and state regulations. In addition, registrars also participate in the department's quality assurance/monitoring program by auditing registrations completed by other registrars. Eligible for medical coverage on your first day of employment, all other benefits will be effective the 1st of the month following hire date! Requirements: 24 hours per week - First Shift Saturday & Sunday from 7:00 am to 7:00 pm Prior registration experience preferred Insurance knowledge preferred

DepartmentUCC/OH-WARREN - 507509Worker Sub TypeRegularWork Shift Pay Grade Job DescriptionRegistration Specialist performs registration duties including greeting and assisting patients in an efficient, professional manner. Education High School Diploma or equivalent preferred Qualifications • Must have strong skills in reading, writing, spelling, grammar, punctuation and mathematical calculations. • Must demonstrate strong interpersonal skills and ability to deal effectively with conflict situations. • Must be willing to travel to all Urgent Care Clinics. • The individual must demonstrate knowledge of the principles of growth and development over the life span, possess the ability to assess data reflective of the patient's status, and interpret the appropriate information needed in order to provide care for the age group of patients served. FLSA Classification Non-exempt Physical Demands 6 A Customer ServiceBenefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: A Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.

Job DescriptionDescription: At the intersection of healthcare and human compassion is the role of the Patient Eligibility Coordinator - a position dedicated not just to process, but to purpose. We are currently seeking a committed individual to serve as a Patient Eligibility Coordinator, working directly within one of our partner hospital facilities. This is more than an administrative role; it is a hands-on opportunity to support patients at some of the most vulnerable moments in their lives. Many of the individuals you will meet are uninsured or underinsured, uncertain of how to access care, and overwhelmed by the complexities of our healthcare system. Your role will be to guide them with clarity, patience, and dignity through the process of obtaining coverage. The Patient Eligibility Coordinator serves as a knowledgeable and trusted resource, helping patients understand their options and navigate enrollment in federal and state assistance programs such as Medicaid, Medicare, and ACA Marketplace plans. Each interaction you have can change the trajectory of someone's health journey. Success in this role requires more than administrative skill - it calls for a deep sense of empathy, a commitment to service, and a genuine interest in making healthcare accessible to all. As part of your day-to-day, you will collaborate closely with hospital teams, including Patient Access and Case Management departments, to ensure patients receive timely and coordinated care. You will also need to remain informed and adaptable, as the landscape of government healthcare programs continues to evolve. Key Responsibilities: Assist patients in understanding and applying for appropriate healthcare coverage programs Guide and support patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace plans Educate patients on their options and eligibility based on program requirements Collaborate closely with hospital Patient Access and Case Management teams to ensure continuity of care Stay informed of updates and changes in healthcare programs and policies Maintain accurate documentation and follow all compliance protocols Requirements: Qualifications: High school diploma or equivalent required; college coursework or degree in healthcare, social work, or a related field preferred Strong desire to help underserved populations and patients facing social determinants of health Excellent communication and interpersonal skills Ability to work independently and collaboratively in a fast-paced hospital environment Willingness to learn and adapt to evolving healthcare programs and policies Preferred Experience: Previous experience in healthcare eligibility, social work, patient advocacy, or hospital admissions Bilingual skills a plus Why Join Us? Opportunity to make a meaningful impact in patients' lives Training provided with opportunities for growth and development Collaborative and mission-driven team environment Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

Medical Receptionist Job Type: Full-Time Schedule: Wednesday - Friday Hours: 7:45 am - 8:15 pm Work Location: Bryan Community Health Center About Us Health Partners of Western Ohio is an independent, non-profit and community-directed organization. We serve low-income areas and places without access to care. We're led by a volunteer Board of Directors. Most of our board members are also patients. Our Mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care. Join our Team! Are you a people-focused professional who enjoys being the friendly face and voice of an organization? We're looking for a Medical Receptionist who thrives in a fast-paced environment and takes pride in delivering excellent service to patients, visitors, and staff alike. In this vital front-desk role, you'll be the first point of contact for our health center - greeting patients, managing appointments, handling calls, and supporting daily office operations. If you're organized, detail-oriented, and passionate about making a positive impact in your community, we'd love to meet you. Join a team where your communication skills, multitasking abilities, and professionalism are valued - and where every day brings an opportunity to help others. Apply today and become part of a mission-driven organization that's improving lives through compassionate care. Compensation and Benefits Offered: • Starting pay $17.50 an hour - goes up based on experience • Paid Time Off (PTO) - Accrued per pay • Insurance (Medical, Dental, Vision, and Life) • Paid Holidays - 7 paid holidays • 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO) • Annual Reviews and Increases • Mileage Reimbursement - Work related travel • Employee Assistance Program • Referral Bonus - Earn more by expanding our team • Training Opportunities • Eligible to apply for the Emerging Leaders Program after 1 year of service Qualifications: HS Diploma or GED required Skills/Abilities: • Ability to attend to multiple tasks at the same time. • Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols. • Effective oral and written communication skills. • Ability to work with persona from a wide diversity of social, ethnic, and economic backgrounds is necessary. Essential Functions and Basic Duties: • Greet patients, visitors and employees. • Receive calls and schedules appointments. • Answers/screens telephone calls and forwards to appropriate personnel. • Records phone messages and distributes appropriately. • Accurately enters patient information into the computer. • Assembles patient medical record. • Screens calls and visitors completely determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response. • Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages. • Assists management in reaching personnel from other departments when needed for consultation and referral. Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas. • Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked. • Assist patients with completing information forms, as needed. • Accurately document in patient medical/dental record as needed. • Accept patient payments and records payments accurately. • Copies income verification and enters information into Electronic Health Records. • Retrieves lab reports/patient records from other health care providers. • Accurately types and sends correspondence, memos, notices, and reports. • Sorts, files, and retrieves correspondence, records, and documents upon request. • Operates standard office machines and equipment. • Sorts/collates mail and printed materials/notices for distribution. • Cross trains in other areas of office procedures. • Make confirmation calls to patients for appointments. • Accurately codes all diagnose in Electronic Health Records based on completed encounter forms. • Collects and accurately input patient payments into practice management system. • Participates in the Quality Improvement Program and serves on other committees as assigned. • Travels when necessary to meet operational needs. • May supervise student employees in specified tasks. • Performs miscellaneous job-related duties as assigned. Work Environment: Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Patient Services Representative - Defiance Clinic Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. * Records time indicators for lobby wait times. * Calculates patient liabilities and actively collects and processes patient payments. * Reconciles cash drawer at the close of the day. * Performs charge entry for external services (i.e. nursing homes) as necessary. * Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. * Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). * Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice * Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy * Verifies RX benefits in electronic health record, per protocol * Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: Prior experience in patient registration/healthcare (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Under the direction of the Supervisor, Manager and Director, this position is responsible for answering multiple phone lines to schedule ancillary testing when ordered by clinical staff for multiple departments and locations. Conducts professional patient interviews, including triaging phone calls and obtaining demographic, biographical, and insurance information. Processes registrations and schedules in an efficient, accurate, and timely manner. Functions as a point of contact via phone for interactions with care team members and patients. Enters all appropriate scheduling information into the Parkview Health Scheduling system and is responsible for data integrity in all systems utilized for job functions. Requests and identifies all necessary records so that they are available for the hospitals for the stated diagnosis as well as assuring that the patient is scheduled with appropriate hospital staff for the diagnosis. Is responsible for the delivery of quality performance, service excellence, and adheres to the Parkview Health Standards of Behavior. Education Must be a high school graduate or equivalent with GED. Licensure/Certification Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview's intranet. Experience Minimum 2 years of experience in a healthcare setting. Experience in Windows based PC skills required. Other Qualifications Mandatory computer key boarding skills, ability to operate standard office machines and equipment such as multi-line phone, calculator, photo-copier. Demonstrates basic knowledge and use of internet. Must have excellent verbal and written communication skills. Must demonstrate professional telephone etiquette, exceptional organizational, listening, time management and problem solving skills. Must be flexible in order to implement solutions. Must have the ability to deal with multiple tasks at the same time while maintaining attention to detail. Must be able to adapt to constant change and perform in a stressful environment. Must be creative and forward thinking when faced with challenges in conjunction with clinical staff. Preferred medical terminology.

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER: Competitive hourly wage based on previous experience 6.5 paid holidays per year Approximately 10 days of PTO within first year Employee Referral Program Full slate of benefits to include health, dental, vision, and 401k Growth and wage increase through company paid certification program ESSENTIAL RESPONSIBILITES: Greet patients in a friendly, professional manner Answer phone calls, schedule appointments, assist in patient communications and recalls Respond to patient inquiries about billing, procedures, policies and available services Prepare patient chart prior to appointment and complete upon patient arrival Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports Monitor patient flow throughout the office, properly communicating delays Provide a safe and clean office environment Perform other duties and assume various responsibilities as determined by the office manager and doctor(s) EDUCATION AND/OR EXPERIENCE: High school graduate, or equivalent Previous medical office experience and knowledge in medical coding/billing is preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): Physical Activity: Talking, Hearing. Physical requirements: Sedentary work. Involves sitting most of the time. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Job Description BEHAVIORAL HEALTH PATIENT SERVICES REPRESENTATIVE At Neighborhood Health, we're passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that's something you can feel good about. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect. As a Behavioral Health Patient Services Representative, you will provide professional customer service by greeting, registering, and checking out patients in a prompt, pleasant, and helpful manner. Maintain patient confidentiality and ensures compliance with HIPAA policies and procedures. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL DUTIES & RESPONSIBILITIES: Greets patients in a prompt, pleasant, and helpful manner and provides any necessary instructions/directions. Obtains and enters new patient demographics and updates patient information, as necessary, in the EHR to maintain accuracy. Researches, enters, and updates all information needed to complete Billing process. This involves verifying income for self-pay patients, verifying insurance and Medicaid coverage, and verifying eligibility to various programs that affect the Billing process. Collects all co-pays, balances, and pre-payments as required by office policies. Distributes copies of receipts to patients. Understands and can apply payments to balances. Balances charges and receipts at end of each shift. Enters preferred pharmacy information. Schedule appointments according to clinic policy and provider notes, including walk-in patients, and requests over the phone. Enters appointment into online scheduling system appropriately. Call patients to preregister and confirm appointments, as needed, including updating demographic and pay source information. Scans all documents into EHR in a timely manner and ensures electronic record is complete. Works in conjunction with other Patient Services Representatives to promote a “Team Effort”. Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested. Performs duties in accordance with NHC Standards of Conduct and Mission Statement. Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned. REQUIRED SKILLS / ABILITIES: Behavioral Health - demonstrates a working knowledge of behavioral health office procedures, behavioral health records, appointment scheduling, coding, and third-party payer systems; maintains knowledge of, and acts in accordance with, current NHC policies and procedures. Problem solving - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Interpersonal skills - maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels. Oral communication - speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication - edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information. Planning/organizing - prioritizes and plans work activities, uses time efficiently. Quality control-understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties. Adaptability - adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events. Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Safety and security - actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Computer & Math - accurately types a minimum of 40 WPM, proficient in the use of dental practice management software; proficient in basic math to make simple calculations. REQUIRED QUALIFICATIONS: Education / Training High School Diploma or GED. Training in medical office and billing procedures. Associates Degree in Medical Assisting or certification as a dental office specialist preferred. Experience: Minimum of one year experience in billing or medical office. Word processing and computer experience preferred. Knowledge of dental terminology and coding preferred. Experience with medical or dental office software program preferred. Licensure/Certification: None Physical Requirements: Prolonged sitting; infrequent to occasional walking or standing. Eye-hand coordination and manual dexterity sufficient to operate office and other electronic equipment. Corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Ability to lift and carry items weighing up to 10 pounds. Ability to work under stressful conditions. Work Environment: Normal office environment. Work may include irregular hours, including evenings and weekends. Involves frequent contact with patients, other staff, and dentist offices. Interaction with others is constant and interruptive. Contact may involve dealing with sick, angry, or upset people. OSHA Category III - Tasks do not involve contact with blood or body substances and the performance of Category I or II tasks are not a condition of employment. May be required to work at various locations as needed. Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation). If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources

Job Description Under the supervision of Providers and the Physician & Provider Services Practice Administrator, the Medical Office Patient Service Associate is responsible for managing front office operations, including answering phone calls, scheduling patient appointments, and facilitating check-in and check-out processes. Key responsibilities include collecting insurance information, processing payments, and maintaining accurate patient medical records. This role involves close collaboration with Providers and the Practice Administrator to ensure exceptional patient care and quality outcomes. Requirements: PRN HS Diploma Required Front Desk/Clerical Experience Preferred

At the intersection of healthcare and human compassion is the role of the Patient Eligibility Coordinator - a position dedicated not just to process, but to purpose. We are currently seeking a committed individual to serve as a Patient Eligibility Coordinator, working directly within one of our partner hospital facilities. This is more than an administrative role; it is a hands-on opportunity to support patients at some of the most vulnerable moments in their lives. Many of the individuals you will meet are uninsured or underinsured, uncertain of how to access care, and overwhelmed by the complexities of our healthcare system. Your role will be to guide them with clarity, patience, and dignity through the process of obtaining coverage. The Patient Eligibility Coordinator serves as a knowledgeable and trusted resource, helping patients understand their options and navigate enrollment in federal and state assistance programs such as Medicaid, Medicare, and ACA Marketplace plans. Each interaction you have can change the trajectory of someone's health journey. Success in this role requires more than administrative skill - it calls for a deep sense of empathy, a commitment to service, and a genuine interest in making healthcare accessible to all. As part of your day-to-day, you will collaborate closely with hospital teams, including Patient Access and Case Management departments, to ensure patients receive timely and coordinated care. You will also need to remain informed and adaptable, as the landscape of government healthcare programs continues to evolve. Key Responsibilities: Assist patients in understanding and applying for appropriate healthcare coverage programs Guide and support patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace plans Educate patients on their options and eligibility based on program requirements Collaborate closely with hospital Patient Access and Case Management teams to ensure continuity of care Stay informed of updates and changes in healthcare programs and policies Maintain accurate documentation and follow all compliance protocols Requirements Qualifications: High school diploma or equivalent required; college coursework or degree in healthcare, social work, or a related field preferred Strong desire to help underserved populations and patients facing social determinants of health Excellent communication and interpersonal skills Ability to work independently and collaboratively in a fast-paced hospital environment Willingness to learn and adapt to evolving healthcare programs and policies Preferred Experience: Previous experience in healthcare eligibility, social work, patient advocacy, or hospital admissions Bilingual skills a plus Why Join Us? Opportunity to make a meaningful impact in patients' lives Training provided with opportunities for growth and development Collaborative and mission-driven team environment Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

Under the supervision of Providers and the Physician & Provider Services Practice Administrator, the Medical Office Patient Service Associate is responsible for managing front office operations, including answering phone calls, scheduling patient appointments, and facilitating check-in and check-out processes. Key responsibilities include collecting insurance information, processing payments, and maintaining accurate patient medical records. This role involves close collaboration with Providers and the Practice Administrator to ensure exceptional patient care and quality outcomes. Requirements: PRN HS Diploma Required Front Desk/Clerical Experience Preferred

Job Type: Full-Time Schedule: Wednesday - Friday Hours: 7:45 am - 8:15 pm About Us Health Partners of Western Ohio is an independent, non-profit and community-directed organization. We serve low-income areas and places without access to care. We're led by a volunteer Board of Directors. Most of our board members are also patients. Our Mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care. Join our Team! Are you a people-focused professional who enjoys being the friendly face and voice of an organization? We're looking for a Medical Receptionist who thrives in a fast-paced environment and takes pride in delivering excellent service to patients, visitors, and staff alike. In this vital front-desk role, you'll be the first point of contact for our health center - greeting patients, managing appointments, handling calls, and supporting daily office operations. If you're organized, detail-oriented, and passionate about making a positive impact in your community, we'd love to meet you. Join a team where your communication skills, multitasking abilities, and professionalism are valued - and where every day brings an opportunity to help others. Apply today and become part of a mission-driven organization that's improving lives through compassionate care. Compensation and Benefits Offered: * Starting pay $17.50 an hour - goes up based on experience * Paid Time Off (PTO) - Accrued per pay * Insurance (Medical, Dental, Vision, and Life) * Paid Holidays - 7 paid holidays * 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO) * Annual Reviews and Increases * Mileage Reimbursement - Work related travel * Employee Assistance Program * Referral Bonus - Earn more by expanding our team * Training Opportunities * Eligible to apply for the Emerging Leaders Program after 1 year of service Qualifications: HS Diploma or GED required Skills/Abilities: * Ability to attend to multiple tasks at the same time. * Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols. * Effective oral and written communication skills. * Ability to work with persona from a wide diversity of social, ethnic, and economic backgrounds is necessary. Essential Functions and Basic Duties: * Greet patients, visitors and employees. * Receive calls and schedules appointments. * Answers/screens telephone calls and forwards to appropriate personnel. * Records phone messages and distributes appropriately. * Accurately enters patient information into the computer. * Assembles patient medical record. * Screens calls and visitors completely determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response. * Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages. * Assists management in reaching personnel from other departments when needed for consultation and referral. Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas. * Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked. * Assist patients with completing information forms, as needed. * Accurately document in patient medical/dental record as needed. * Accept patient payments and records payments accurately. * Copies income verification and enters information into Electronic Health Records. * Retrieves lab reports/patient records from other health care providers. * Accurately types and sends correspondence, memos, notices, and reports. * Sorts, files, and retrieves correspondence, records, and documents upon request. * Operates standard office machines and equipment. * Sorts/collates mail and printed materials/notices for distribution. * Cross trains in other areas of office procedures. * Make confirmation calls to patients for appointments. * Accurately codes all diagnose in Electronic Health Records based on completed encounter forms. * Collects and accurately input patient payments into practice management system. * Participates in the Quality Improvement Program and serves on other committees as assigned. * Travels when necessary to meet operational needs. * May supervise student employees in specified tasks. * Performs miscellaneous job-related duties as assigned. Work Environment: Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.