Security guards dispatcher vs security/customer service

The differences between security guards dispatchers and security/customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a security/customer service has an average salary of $32,115, which is higher than the $31,759 average annual salary of a security guards dispatcher.

The top three skills for a security guards dispatcher include emergency situations, patrol and telephone calls. The most important skills for a security/customer service are ID, patrol, and security services.

Security guards dispatcher vs security/customer service overview

	Security Guards Dispatcher	Security/Customer Service
Yearly salary	$31,759	$32,115
Hourly rate	$15.27	$15.44
Growth rate	3%	3%
Number of jobs	87,949	224,564
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	High School Diploma, 34%
Average age	43	43
Years of experience	-	-

Security guards dispatcher vs security/customer service salary

Security guards dispatchers and security/customer services have different pay scales, as shown below.

	Security Guards Dispatcher	Security/Customer Service
Average salary	$31,759	$32,115
Salary range	Between $25,000 And $39,000	Between $24,000 And $41,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Alaska
Best paying company	-	JPMorgan Chase & Co.
Best paying industry	-	Hospitality

Differences between security guards dispatcher and security/customer service education

There are a few differences between a security guards dispatcher and a security/customer service in terms of educational background:

	Security Guards Dispatcher	Security/Customer Service
Most common degree	High School Diploma, 38%	High School Diploma, 34%
Most common major	Criminal Justice	Business
Most common college	-	-

Security guards dispatcher vs security/customer service demographics

Here are the differences between security guards dispatchers' and security/customer services' demographics:

	Security Guards Dispatcher	Security/Customer Service
Average age	43	43
Gender ratio	Male, 47.9% Female, 52.1%	Male, 66.4% Female, 33.6%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.9% Asian, 4.9% White, 52.7% American Indian and Alaska Native, 1.6%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 21.0% Asian, 6.2% White, 54.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	6%	6%

Differences between security guards dispatcher and security/customer service duties and responsibilities

Security guards dispatcher example responsibilities.

Monitor and control CCTV security and alarm systems
Maintain status and location of patrol units through communication and through relate computer database systems.
Reassign guard patrol base on availability.
Monitor CCTV activity interior and exterior.
Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
Perform personal escorts, VIP services, and experience in controlling and deescalating physical altercations and accidents among customers and personnel.

Security/customer service example responsibilities.

Monitor multiple CCTV security cameras.
Initiate perimeter patrol and security breach protocol throughout multiple sites to maintain alertness of security personnel.
Monitor TSA line for acceptable carry-on (i.e.
Enter data into DOD and corporate computer systems.
Train on basic emergency procedures and Adult/Infant CPR certify.
Dispatch luggage of passengers from the counter to the x-ray machine TSA.

Security guards dispatcher vs security/customer service skills

Common security guards dispatcher skills

Emergency Situations, 21%
Patrol, 19%
Telephone Calls, 6%
Quality Customer Service, 5%
CCTV, 5%
Property Damage, 3%

Common security/customer service skills

ID, 36%
Patrol, 11%
Security Services, 10%
Customer Service, 9%
Customer Issues, 6%
Customer Satisfaction, 6%

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Protective Service Industry
Security Guards Dispatcher
Security Guards Dispatcher vs Security/Customer Service

Updated January 8, 2025

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