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The differences between senior technical system engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical system engineer and a technical support engineer. Additionally, a senior technical system engineer has an average salary of $107,278, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a senior technical system engineer include infrastructure, cloud and architecture. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Senior Technical System Engineer | Technical Support Engineer | |
| Yearly salary | $107,278 | $85,716 |
| Hourly rate | $51.58 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 173,061 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Senior Technical System Engineers manage the company's network systems and computers, including creating solutions to handle performance goals, network issues, and complex applications. They enhance the company's performance by planning and putting into practice infrastructure changes. These professionals oversee the daily operation support for network, storage, and server infrastructure. Other duties performed by Senior Technical System Engineers include building, patching, testing, and deploying complex channels and systems to meet the client's specifications and requirements. They also configure security settings for people and groups.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Senior technical system engineers and technical support engineers have different pay scales, as shown below.
| Senior Technical System Engineer | Technical Support Engineer | |
| Average salary | $107,278 | $85,716 |
| Salary range | Between $82,000 And $139,000 | Between $61,000 And $119,000 |
| Highest paying City | Sunnyvale, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Mayo Clinic | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical system engineer and a technical support engineer in terms of educational background:
| Senior Technical System Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 63% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior technical system engineers' and technical support engineers' demographics:
| Senior Technical System Engineer | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 86.4% Female, 13.6% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 8.6% Unknown, 5.1% Hispanic or Latino, 12.3% Asian, 11.5% White, 62.2% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |