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Service desk analyst salary
Average service desk analyst salary
$45,397
Understanding Service Desk Analyst Salaries
The average salary for a Service Desk Analyst in the United States is $45,397 annually. This figure can vary significantly based on factors such as location, years of experience, and the specific industry. For instance, professionals in metropolitan areas often earn more due to the higher cost of living and demand for technical support.
Experience Levels
Entry-level analysts may start at lower salaries, but as they gain experience, their earning potential increases substantially. Analysts with several years of experience can expect salaries that exceed the national average, especially in sectors such as finance and information technology.
Salary Variations by State
Interestingly, salary estimates show considerable differences from state to state. States like California and New York typically offer higher salaries for Service Desk Analysts due to their robust tech markets. Additionally, some organizations provide bonuses or other incentives that can further enhance overall compensation.
Opportunities for Advancement
Service Desk Analysts have various paths for advancement, including roles in IT management or specialized technical positions, which often come with significant salary increases. Continuous learning and certifications can further improve job prospects and salary expectations.
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Where can a Service Desk Analyst earn more?
Service desk analyst salaries by experience level
Service desk analyst salary estimates from across the web
Average service desk analyst salary by state
The average service desk analyst salary in New York, Maryland, and California are the highest in the U.S. The lowest average service desk analyst salary states are Louisiana, Arkansas, and Alabama.
- State view
- County view
Highest paying states for service desk analysts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York | $73,272 | $35.23 |
| 2 | Maryland | $58,539 | $28.14 |
| 3 | Rhode Island | $57,408 | $27.60 |
| 4 | District of Columbia | $57,212 | $27.51 |
| 5 | Massachusetts | $57,320 | $27.56 |
| 6 | California | $57,543 | $27.66 |
| 7 | Nevada | $52,108 | $25.05 |
| 8 | Delaware | $56,350 | $27.09 |
| 9 | Alaska | $54,346 | $26.13 |
| 10 | Oregon | $54,926 | $26.41 |
| 11 | Michigan | $52,313 | $25.15 |
| 12 | New Hampshire | $48,169 | $23.16 |
| 13 | Connecticut | $55,483 | $26.67 |
| 14 | Vermont | $47,595 | $22.88 |
| 15 | New Jersey | $51,953 | $24.98 |
| 16 | North Dakota | $48,962 | $23.54 |
| 17 | Washington | $55,621 | $26.74 |
| 18 | Minnesota | $48,760 | $23.44 |
| 19 | Arizona | $44,702 | $21.49 |
| 20 | Virginia | $44,900 | $21.59 |
| 21 | Ohio | $44,429 | $21.36 |
| 22 | Florida | $43,320 | $20.83 |
| 23 | Utah | $42,805 | $20.58 |
| 24 | Wisconsin | $46,520 | $22.37 |
| 25 | Illinois | $43,984 | $21.15 |
| 26 | Montana | $41,215 | $19.81 |
| 27 | Hawaii | $44,946 | $21.61 |
| 28 | Colorado | $42,923 | $20.64 |
| 29 | Pennsylvania | $42,661 | $20.51 |
| 30 | New Mexico | $43,126 | $20.73 |
| 31 | Indiana | $42,402 | $20.39 |
| 32 | Maine | $44,904 | $21.59 |
| 33 | Texas | $40,534 | $19.49 |
| 34 | Missouri | $41,404 | $19.91 |
| 35 | Georgia | $40,133 | $19.29 |
| 36 | North Carolina | $39,781 | $19.13 |
| 37 | Tennessee | $40,133 | $19.29 |
| 38 | Nebraska | $39,173 | $18.83 |
| 39 | West Virginia | $40,430 | $19.44 |
| 40 | Idaho | $39,980 | $19.22 |
| 41 | Kentucky | $37,743 | $18.15 |
| 42 | South Carolina | $39,101 | $18.80 |
| 43 | Wyoming | $37,348 | $17.96 |
| 44 | Iowa | $38,127 | $18.33 |
| 45 | Kansas | $33,109 | $15.92 |
| 46 | South Dakota | $37,433 | $18.00 |
| 47 | Louisiana | $36,811 | $17.70 |
| 48 | Arkansas | $36,472 | $17.53 |
| 49 | Alabama | $35,811 | $17.22 |
| 50 | Oklahoma | $35,507 | $17.07 |
| 51 | Mississippi | $33,973 | $16.33 |
Highest paying cities for service desk analysts
The highest-paying cities for service desk analysts are New York, NY, San Francisco, CA, and Baltimore, MD.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $73,762 | $35.46 |
| 2 | San Francisco, CA | $61,876 | $29.75 |
| 3 | Baltimore, MD | $59,027 | $28.38 |
| 4 | Washington, DC | $57,230 | $27.51 |
| 5 | Boston, MA | $57,092 | $27.45 |
| 6 | Seattle, WA | $56,210 | $27.02 |
| 7 | Las Vegas, NV | $51,865 | $24.94 |
| 8 | Saint Paul, MN | $48,856 | $23.49 |
| 9 | Sterling, VA | $46,176 | $22.20 |
| 10 | Madison, WI | $46,026 | $22.13 |
| 11 | Phoenix, AZ | $44,710 | $21.50 |
| 12 | Chicago, IL | $44,303 | $21.30 |
| 13 | Columbus, OH | $44,107 | $21.21 |
| 14 | Orlando, FL | $43,329 | $20.83 |
| 15 | Commerce City, CO | $42,904 | $20.63 |
| 16 | Indianapolis, IN | $42,157 | $20.27 |
| 17 | Saint Louis, MO | $41,644 | $20.02 |
| 18 | San Antonio, TX | $41,204 | $19.81 |
| 19 | Raleigh, NC | $40,530 | $19.49 |
| 20 | Oak Ridge, TN | $40,485 | $19.46 |
Service desk analyst salary details
A service desk analyst's salary ranges from $30,000 a year at the 10th percentile to $67,000 at the 90th percentile.
What is a service desk analyst's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $67,000 | $5,583 | $32 |
| 75th Percentile | $55,000 | $4,583 | $26 |
| Average | $45,397 | $3,783 | $22 |
| 25th Percentile | $36,000 | $3,000 | $17 |
| 10th Percentile | $30,000 | $2,500 | $14 |
Highest paying service desk analyst jobs
The highest paying types of service desk analysts are software support technician, support analyst, and analyst.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Information Technology Technician | $49,031 | $4,086 | $23.57 | 118,881 |
| Information Systems Technician | $46,346 | $3,862 | $22.28 | 173,424 |
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Desktop/Network Support | $49,480 | $4,123 | $23.79 | 119,310 |
Top companies hiring service desk analysts now:
Which companies pay service desk analysts the most?
Service desk analyst salaries at The Citadel and Simpson Thacher & Bartlett are the highest-paying according to our most recent salary estimates. In addition, the average service desk analyst salary at companies like VMware and Citi are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | The Citadel | $131,008 | $62.98 |
| 2 | Simpson Thacher & Bartlett | $96,488 | $46.39 |
| 3 | VMware | $89,801 | $43.17 |
| 4 | Citi | $83,597 | $40.19 |
| 5 | Legal & General Investment Management America | $83,388 | $40.09 |
| 6 | NTT Data International L.L.C. | $83,305 | $40.05 |
| 7 | Wabtec Corporation | $80,524 | $38.71 |
| 8 | Infosys Public Service | $79,520 | $38.23 |
| 9 | Westinghouse Appliances Australia | $76,070 | $36.57 |
| 10 | Deloitte | $74,813 | $35.97 |
| 11 | BNY Mellon | $74,315 | $35.73 |
| 12 | JPMorgan Chase & Co. | $73,314 | $35.25 |
| 13 | Collabera | $72,609 | $34.91 |
| 14 | RS&H | $71,495 | $34.37 |
| 15 | Pattern Energy Group | $71,376 | $34.32 |
| 16 | Ebix | $70,009 | $33.66 |
| 17 | General Electric | $68,377 | $32.87 |
| 18 | Zensar Technologies | $67,831 | $32.61 |
| 19 | PROLIM | $67,350 | $32.38 |
| 20 | First Republic Bank | $67,132 | $32.27 |
Wage gap by gender, race and education
Service Desk Analyst salary by industry
The average service desk analyst salary varies across industries:
- The average service desk analyst salary in the technology industry is $54,828, the highest of any industry.
- The average service desk analyst salary in the finance industry is $49,792.
- Service desk analysts in the retail industry earn an average salary of $36,218, the lowest of any industry.
Highest paying industries for service desk analysts
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $54,828 | $26.36 |
| 2 | Health Care | $49,792 | $23.94 |
| 3 | Hospitality | $40,396 | $19.42 |
| 4 | Professional | $40,202 | $19.33 |
| 5 | Retail | $36,218 | $17.41 |
High paying service desk analyst jobs
Service desk analyst salary trends
The average service desk analyst salary has risen by $9,546 over the last ten years. In 2014, the average service desk analyst earned $35,851 annually, but today, they earn $45,397 a year. That works out to a 15% change in pay for service desk analysts over the last decade.
Compare service desk analyst salaries for cities or states with the national average over time.
Average service desk analyst salary over time
Compare service desk analyst salaries for individual cities or states with the national average.
Service desk analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $45,400 | $21.83 | +4.0% |
| 2024 | $43,600 | $20.95 | +3.1% |
| 2023 | $42,200 | $20.29 | +3.6% |
| 2022 | $40,700 | $19.57 | +3.4% |
| 2021 | $39,300 | $18.90 | +4.7% |
Recently added service desk analyst salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Spencer Stuart | Service Desk Analyst | San Francisco, CA | 06/30/2025 | $76,000 |
| San Francisco Conservatory of Music | Service Desk Analyst\\Lead | Ione, CA | 06/30/2025 | $85,000 |
| New York ISO | Enterprise Service Desk Analyst | Rensselaer, NY | 06/29/2025 | $57,700 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Montpelier, VT | 06/28/2025 | $37,566 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Dover, DE | 06/28/2025 | $37,566 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Trenton, NJ | 06/28/2025 | $37,566 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Jackson, MS | 06/28/2025 | $37,566 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Raleigh, NC | 06/28/2025 | $37,566 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Concord, NH | 06/28/2025 | $37,566 |
| Cai | Bilingual (Spanish/English) Service Desk Analyst | Olympia, WA | 06/28/2025 | $37,566 |
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