Hotel General Manager - Hampton Inn & Suites Buffalo Airport
Manga Hotel Group
Service manager job in Cheektowaga, NY
Manga Hotel Group is a private company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 34 hotels with over 6,400 rooms across Canada and in the United States with several new properties and developments in the pipeline.
Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. None of this is possible without a strong team to facilitate and support the company's continued growth.
As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct the day-to-day operations and activities and lead the 101-room Hampton Inn & Suites Buffalo Airport.
Responsibilities include, but are not limited to, the following:
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Understand P&L statements and react with impactful strategies for property success.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
Direct the leadership team in the development and implementation of hotel-wide strategies.
Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property's financial performance.
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
Responsible for monthly and weekly revenue/expense forecasting.
Participate in preparing annual revenue and expense budgets.
Follow company policies and procedures at all times.
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 120 rooms and Marriott or Hilton experience is preferred.
Job Type: Full-time
Benefits: Dental insurance
Vision insurance
Schedule: Monday to Friday
Weekend availability
Ability to commute/relocate: 4219 Genesee St. Cheektowaga, New York
Work Location: In person
This posting is for an existing vacancy.
$63k-98k yearly est. 3d ago
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Area Manager
Viridi
Service manager job in Buffalo, NY
Viridi Parente is a disruptive energy company. We deliver solutions to tomorrow's problems, today. We develop and manufacture battery pack technology for mobile and energy storage applications. The result is a better product that outperforms non-renewable. We deliver customer-focused solutions, blending environmentally conscious products with a bottom-line mentality. Viridi is headquartered in Buffalo, NY and is excited to be currently expanding into the Richmond, CA area.
The Role:
We are looking for an
Area Manager
with a genuine passion for excellence and a desire to work in a fast-paced, entrepreneurial company. This position will be responsible for organizing and overseeing the manufacturing of goods. They will be ultimately responsible for the smooth running of a production line(s) and the quality of output, ensuring the delivery of on-time, zero-defect quality products. This position will ensure an efficient and productive manufacturing process that exceeds the customer requirements.
The ideal candidate will have deep know-how in production procedures in addition to the ability to direct personnel towards maximum performance. This leader will be enthusiastic about the opportunity to mentor and teach. They will serve as a role model for lean, continuous improvement, as we continue our cultural transformation.
Job Responsibilities:
Supervise and evaluate the performance of production personnel (quality inspectors, workers, engineers, team leaders, etc.)
Lead and motivate associates by providing guidance and mentorship
Liaise with production manager to formulate objectives and understand requirements
Organize workflow to meet specifications and deadlines
Determine the number of necessary resources (workforce, raw materials, etc.)
Monitor production to identify issues on the line and escalate to appropriate departments
Drive safety, quality, and on-time delivery
Ensure health and safety our prioritized as part of a “safety first” mind set
Keep employees on task and uphold shop rules
Monitor and report out on KPIs
Qualifications:
BS/BA in business administration or relevant field,
preferred
3 to 5 years' experience in a manufacturing environment as a team lead/supervisor, with demonstrated process improvement experience
Desire and ability to serve as a teacher, trainer, mentor, and coach and have a strong knowledge of performance evaluations
Deep knowledge of production management and experience with lean manufacturing.
Understanding of quality standards and health & safety regulations.
Experience in reporting on key production metrics.
Proficient in MS Office and ERP software.
Strong decision-making skills and a results-driven approach.
A basic understanding of AC/DC currents,
strongly preferred
Identification of AC/DC designation and of wire coding,
strongly preferred.
Location:
Buffalo, NY (On-Site)
Physical Requirements:
Ability to lift 40 pounds
Excellent physical stamina
Working Conditions:
Climate-controlled indoor space
Exposure to loud noises and heavy moving equipment
Possible prolonged exposure to blue light from computer screens
Salary:
$85,000 - $115,000 Annually
$85k-115k yearly 1d ago
Plant Operations Manager
Talentrise, An Aleron Company
Service manager job in Buffalo, NY
Seeking a Plant Operations Manager to plan, direct, and coordinate manufacturing processes. Oversees day-to-day activities with Engineering team, Production staffing and performance of manufacturing processes. May also act as backup to the Production Manager in their absence.
Duties:
▪Committed to ensuring the achievement of continuous improvement within area of expertise, as well as areas of business in order to remain at the forefront of meeting Company objectives, thus proactively satisfying customers.
▪This position mandates that all required safety classes, trainings, and certifications be completed and maintained within the specific position/department.
▪Is aware of relevance and importance of their activities and how they contribute to the achievement of the quality objectives.
▪This position requires an employee to work their regularly scheduled shift; ability to work overtime and weekends.
▪Must be aware and comply with related ISO/IATF procedures, as applicable.
Process Management
▪Responsible for all internal and external Heat Treating operations, Plating Lines, Plating Lab, Environmental Control and all Surface Finish processes.
▪Analyzes and plans workforce utilization, space requirements and workflow, layout, tooling, and installation of new equipment and fixtures.
▪Confers with planning and Production Control concerning available capacity to ensure efficient production flow.
▪Troubleshoot and resolve problems effectively as they occur in the manufacturing processes.
▪Estimates and communicates production times, staffing requirements, and related costs for management decisions.
▪Notifies and advises stakeholders of production problems or potential concerns.
▪Conducts 'make/buy' decisions on processing (such as heat treat) based on capabilities, cost, and capacity.
▪Determine which quantities of which parts will be outsourced to approved suppliers.
▪Drives regular meetings with outside suppliers to review capacity, quality, and deliveries.
▪Develops, evaluates, and improves manufacturing methods in area of responsibility (AOR).
▪Ensure all process-centric projects are completed on time and within budget.
▪Responsible for researching new technology for AOR directly and through Supervisors and Engineers.
Leadership
▪Drives a culture of continuous improvement for safety, quality, productivity, and work environment.
▪Leads and attends meetings for assigned projects.
▪Communicates major and/or complex situations and actions, internally and externally.
▪Documents and reports on more complex or unique issues and effectively articulates actions and conclusions.
▪Coaches and mentors and indirect reports.
▪Provide professional development goals for direct reports.
▪Establish expectations and clear direction to meet goals and objectives.
▪Conduct thorough employee evaluations. Ensure goals are reviewed with direct reports regularly.
▪Develops and maintains professional working relationships in complex and/or difficult situations.
▪Responsible for ensuring the knowledge in each department within AOR is properly documented and organized.
▪Ensure operations in AOR meet/exceed the town, county, state, and national requirements.
▪Travel may be required to support projects, manage customer issues, provide support for sales, gain product information, resolve customer issues, or attend trade shows.
▪Makes determinations based on facts. Identifies problems, reports potential problems, and assesses options.
▪Remain flexible to meet constantly changing and sometimes opposing demands.
▪This job description in no way states or even implies that these are the only duties
$79k-126k yearly est. 4d ago
Assistant General Manager
Ashley | The Wellsville Group
Service manager job in Orchard Park, NY
Ready to step up and grow into a retail rockstar? Our Orchard Park, NY showroom is seeking a driven Assistant General Manager to dive into sales, guest service, and operations under our General Manager's mentorship. You'll train to lead, inspire, and win big, while providing support to keep the team thriving.
If you're eager to learn, coach, and crush it, this is your shot to build a future with Ashley | The Wellsville Group!
What You'll Do:
Learn the Ropes: Shadow management to master sales, operations, and leadership.
Wow Guests: Help deliver standout experiences that keep customers raving.
Energize the Crew: Join team huddles to align and motivate, learning to set the pace.
Coach & Grow: Assist in 1-on-1s to boost associate performance and team vibe.
Solve Problems: Support smart, quick decisions to keep the showroom humming.
Live Our Values: Bring our Vision, Mission, and Values to life every day.
Bridge Locations: Work one shift per week in Johnstown, PA, and cover there during the manager's PTO to build connections and know-how.
Who You Are:
A clear communicator who keeps things sharp and on point.
Quick, reliable, and organized, even in the retail hustle.
A people-person who builds trust and motivates teams.
Ready to lift 75 lbs. with help for product demos.
Flexible for 8-12-hour shifts, including nights, weekends, and holidays.
2-4 years of retail management experience (commission-based a plus).
Associate's or Bachelor's degree preferred, but not required.
Why You'll Love Us:
Pay That Pops: $60k-$65k base + bonuses, hitting $70k-$75k all-in with your wins.
Top-Notch Perks: Health, dental, vision, PTO, 401(k) with match, and killer employee discounts on stylish furnishings.
Growth Galore: Train today, lead tomorrow-we promote from within.
Team Vibes: Join a crew that's exciting, impactful, and fresh, with pros who've got your back.
Ready to Lead the Way?
If you're ready to train, inspire, and grow with our Avon team-we want you!
Compensation details: 60000-65000 Yearly Salary
PI94bc2783f4f3-37***********6
$70k-75k yearly 1d ago
General Manager & Principal Engineer
RCM Technologies, Inc. 4.2
Service manager job in Amherst, NY
Reports to Executive Management
Full-time Salaried Management
Buffalo, NY
RCM Thermal Kinetics, a division of RCM Technologies, provides process development, engineering, and supply of technologies and equipment for distillation, evaporation, molecular sieve adsorption, scrubbers, and a wide range of separations technologies. Thermal Kinetics supports multiple industries including renewable energy and chemicals extending through detailed design through commissioning, and startup of process plants, delivering both modular shop-built and field-installed systems. RCM contracts with suppliers and outsources its equipment fabrications to capable shops in various geographies.
RCM is seeking to hire an experienced General Manager and Principal Engineer to lead its team in Amherst, NY. RCM Technologies acquired the Thermal Kinetics Engineering company in 2018 to expand its process and industrial engineering capabilities, particularly through technology, patents, and intellectual property. This position requires managing the existing OEM-driven business and transforming a mostly chemical process focused group into a full-service engineering firm. Current core capabilities stem from a portfolio of patents commercialized in the fuel ethanol and renewable energy industries. Core capabilities encompass most of the common separations unit operations as listed previously plus work in crystallization and a few chemical reaction systems.
Position Summary
The General Manager is responsible for the overall strategic direction, operational management, and financial performance of Thermal Kinetics business unit. This includes overseeing project delivery, managing client relationships, driving business development, and supervising engineering staff. The manager ensures projects are completed on time, within budget, and to the highest quality standards while also fostering a culture of innovation, safety, and continuous improvement.
Key Responsibilities
Business Transformation & Growth
Develop and execute transformation strategy: Create and implement a comprehensive plan to transition the firm from a primary focus on process engineering to offering a full range of engineering services, including mechanical, electrical, instrumentation, civil/structural, and project management capabilities.
Identify and develop new service lines:
Identify new service opportunities within existing core business and clients.
Promote engineering services for local and regional industrial and chemical sectors.
Operational & Financial Leadership Team Leadership & People Development
Strategic hiring and upskilling: Identify staffing and skill gaps necessary for the transition and develop a strategy to address them. This will involve coordinating with other engineering offices and recruiting experienced engineers from various disciplines and creating professional development programs to cross-train existing staff and build the firm's new capabilities.
Create and implement change management: Communicate the strategic vision and manage the organizational changes required for the transformation. Build a culture that embraces new challenges and fosters collaboration across different engineering disciplines.
Manage operational change: Establish the new internal processes, workflows, and procedures required for a full-service firm, such as integrating multi-disciplinary teams on projects and managing a broader scope of services.Business Development & Client Relations
Represent the firm's new capabilities: Act as the external face of RCM Thermal Kinetics. Represent its expanded capabilities to clients, industry groups, and at conferences to generate interest and new business.
Manage strategic partnerships: Identify and secure partnerships with other firms or contractors to augment capabilities during the transition phase, ensuring the firm can deliver on its new "full-service" promises.
Marketing and Sales: With sales staff direct identification of new market opportunities, grow the client base, and expand the firm's service offerings.
Trade Events and Outreach: With key engineering staff and sales team represent the firm in professional organizations, with clients, and at industry events to build and maintain positive relationships.
Strategic Planning: Develop and execute short-term and long-term strategic business plans to achieve company goals for growth, revenue, and profitability.
Budget and Financial Management: In coordination with the CFO and his team prepare and oversee departmental budgets, manage financial forecasting, and review profit and loss reports.
Project Contracting: Supervise and assist as needed Projects Managers and the Proposal Manager to manage contracts, prepare proposals and bids, and negotiate agreements with clients and partners.
Provide mentorship, coaching, and professional development opportunities to team members to foster growth and improve performance.
Conduct performance reviews, set clear goals, manage resource allocation to maximize team efficiency, and promote professional development and cross-training to build a versatile engineering team.
Recruit, mentor, and cultivate a positive and collaborative work environment that encourages teamwork, high morale, and technical excellence.
Technical & Quality Oversight
Maintain a deep understanding of the firm's technical services and industry trends to guide strategic decisions and drive innovation.
Direct and review engineering designs and changes, ensuring technical accuracy and soundness of methods used by staff.
Oversee quality assurance and quality control (QA/QC) processes for all project deliverables, ensuring the team's work complies with all relevant industry standards, regulations, and safety codes.
Required Qualifications
Bachelor's degree in an engineering discipline (e.g., Civil, Mechanical, Electrical, or related). Master's degree in engineering management or an MBA is preferred.
Minimum 15+ years of progressive experience in an engineering field, including 5-7 years in managerial or leadership roles with P&L responsibility.
Professional Engineering (P.E.) license is required, in addition to proven experience in managing engineering operations, project delivery, and resource allocation.
Demonstrated success in business unit leadership, client development, and organizational transformation.
Expert-level technical knowledge relevant to the firm's specific engineering services.
Proficiency with industry-standard software, such as computer-aided design (CAD) programs, project management software (e.g., MS Project).
Strong analytical skills for evaluating technical information and complex problems.
Skills and Competencies
Leadership: Demonstrated ability to motivate, develop, and direct technical teams.
Communication: Excellent written and oral communication skills to convey complex information to a variety of technical and non-technical audiences.
Problem-Solving: Exceptional critical thinking and decision-making skills to address project-related issues.
Strategic Thinking: Strong ability to build effective relationships with clients, team members, and senior management.
Organizational: Proven ability to manage multiple projects, budgets, and schedules simultaneously.
Client Development: Track record of building and expanding client relationships in industrial and chemical markets.
RCM Technologies, Inc.
RCM Technologies, Inc. (RCMT) is a premier single-source provider of engineering, business and technology solutions. Since 1971, RCMT's core strengths and expertise are a result of decades of delivering operational and engineering excellence across multiple industries such as Healthcare, Aerospace & Defense, Energy, Process & Industrial, Life Sciences, Data and Solutions.
RCM Engineering Services division is a comprehensive Engineering/Architectural design and construction management firm providing clients with total solutions for their project needs. RCM provides the highest quality services in all engineering disciplines to utility, commercial, and industrial customers.
At RCM, we believe the key to success is working with our clients to define the correct technical staff and resources necessary to assure each project phase can be executed within the client's guidelines. This requires technical personnel with a depth of experience in all phases of project execution.
Over 510+ Engineers and Technical Designers on our staff ready to support our clients with their routine and complex engineering needs.
Experienced, multi-discipline project teams offer the full range of comprehensive services necessary to successfully execute all aspects of power delivery, generation, commercial and industrial projects.
Proven project management skills and tools are applied to all tasks to achieve budget and schedule commitments.
Highly responsive, flexible, and cost-effective total solutions consistently delivering results that exceed our customers' expectations.
Competitive Salary offered, along with benefits such as 401k, Stock Purchase Plan, Health, Dental and more. Salary and Title are commensurate with experience.
Equal Opportunity Statement
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
$106k-181k yearly est. 2d ago
Customer Service Manager
Dev 4.2
Service manager job in Blasdell, NY
Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Wegmans Food Markets
Job DescriptionSchedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Blasdell, NY
Address: 3740 McKinley Pkwy.
Pay: $21 - $22.50 / hour
Job Posting: 12/09/2023
Job Posting End: 01/09/2024
Job ID:R0194690
We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
1 or more years of work experience, preferably in customer service, or a college degree
Computer skills
Proven ability to multi-task and handle interruptions in a fast-paced environment
Preferred Qualifications
Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working Sundays or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
$21-22.5 hourly 60d+ ago
Senior Service Desk Manager
Nfrastructure
Service manager job in Buffalo, NY
Let's Work Together
Senior Service Desk Manager
is based in Buffalo,NY
LIFE at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The role: Senior Service Desk Manager
The Senior Service Desk Manager is responsible for providing exceptional vision and leadership to a team of technology professionals who are responsible for providing end user technology support services. This position will lead a team providing exceptional customer service to the State of New York employees and handle all relative communications with leadership and Service Desk personnel.
This position is responsible for leading and overseeing all Service Desk elements -- client relations, staffing to meet ever changing workflow needs, operational reporting, employee relations, and onboarding/offboarding support. This position requires strong problem solving skills and must ensure both operational stability and end user satisfaction. Communication skills are a must as the Senior Service Desk Manager will be required to interact with all areas of leadership to further refine, optimize, and transform the Service Desk's ongoing services. The Senior Service Desk Manager must strive to create a positive work environment and actively work to create strong business and staff relations
Responsibilities:
Manage all operational and daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established company objectives.
Oversee daily volume of tickets generated from each client ; help prioritize tickets across all clients to ensure timely resolution of issues with highest impact on clients.
Responsible for developing and documenting processes and procedures particularly in a SLA driven environment
Participate in resource management meetings on a weekly basis to identify resource-requirements across the department and to ensure optimal productivity levels are achieved by all technical resources each week.
Define internal Service Desk performance indicators for quality assurance in support of customer facing performance indicators and present them to management.
Proactively manage communications pertaining to technical support, operations, changes, outages, and issues in a timely, professional manner.
Regularly communicate service performance levels to key stakeholders, including Project Executives, Operations Manager, and Interface Manager.
Serve as key point of contact for all matters related to the Service Desk, including: implementation of Service Desk strategy and initiatives, client and/ or account team escalations, Service Desk reporting, Service Desk productivity, and Service Desk hours of coverage.
Supervise Team Leads, assigning duties and preparing and delivering performance reviews.
Manage resources, including sourcing for, hiring, developing, and retaining high-performing staff.
Manage resources to achieve objectives and satisfy client requirements; promote cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Responsible for all Human Resource actives at the Service Desk.
Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required.
Ensures and drives an engaged culture
Excellent verbal and written communication skills
Excellent customer service skills
Qualifications
Education/Experience:
Bachelor's degree required; MBA preferred
Minimum of 5-7 years of operations experience in combination with five or more years of managing technical personnel required
5-7 years of relationship management experience, with a minimum of 1 year in an outsourcing setting or equivalent combination of education and experience preferred
Additional Information
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary “nterprise” software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at *********************
Apply for this job or another online today at **************************************************
nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.
$81k-120k yearly est. 60d+ ago
Residential HVAC Service Manager
NOCO Energy Corp 4.1
Service manager job in Kenmore, NY
Company: NOCO Energy Corp Residential ServiceManager Compensation: $75,000-$85,000 Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The Residential HVAC ServiceManager is responsible for overseeing and managing the daily operations of the residential HVAC service department. This role ensures the delivery of high-quality service, efficient scheduling, and customer satisfaction. The manager leads a team of technicians, provides training, monitors performance, and handles escalated customer issues. Additionally, the role includes maintaining compliance with safety standards, managing budgets, and working closely with the sales and installation teams to meet company objectives.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you.
What You Will Do
* Oversee a dedicated team of service and maintenance technicians and provide technical support to meet the needs of the team and clients.
* Monitor and manage job execution and compliance with client commitments to ensure high-quality execution of all service work.
* Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
* Conduct financial reviews for all service work, providing feedback to the team.
* Assist in driving revenue growth through training and effective resource management.
* Foster strong customer relationships, ensuring satisfaction and repeat business.
* Lead, coach, and develop the service team to meet customer and department expectations.
* Conduct routine technical and sales related trainings, on a biweekly basis.
* Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
* Promote a safety-first culture among the service team and conduct regular safety audits.
* Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
* Ensure the service team has the necessary tools and equipment while providing technical guidance and support.
* Responsible for technicians' performance appraisals, reviews and for setting improvement goals per company standards.
* Conduct group and one-on-one meetings with technicians as required for training, evaluation and general communication.
* Work with other departmental managers to meet company and departmental goals and objectives.
* Participate in developing and monitoring budgets, goals and objectives to ensure departmental success.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company
What You Will Need
* Minimum of 10 years of experience in HVAC service, including at least 2 years in a management or supervisory role.
* Experience with residential HVAC systems, including installation, maintenance, and repair.
* Leadership experience in the residential HVAC service industry is preferred.
* Excellent customer service and communication abilities.
* Proficiency with HVAC service software, scheduling systems, and reporting tools.
* Knowledge of safety regulations and compliance standards in the HVAC industry.
* Ability to troubleshoot and provide technical guidance on HVAC systems.
* Ability to handle high-pressure situations and resolve escalated customer issues.
* Financial acumen for managing budgets, inventory, and cost control.
* Ability to quote HVAC repairs and replacements.
* Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment.
* Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments.
* Technical aptitude and an ability to use resources at hand to find solutions.
* Valid driver's license with a clean driving record and background.
* Ability to pass background screening and drug test.
* Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
$75k-85k yearly 60d+ ago
Director of Export Services
Mohawk Global
Service manager job in Cheektowaga, NY
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work!
Position Summary:
The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations.
Responsibilities Include:
* Expand Mohawk Global's export operations and product offerings
* Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives
* Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings
* Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business
* Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success
* Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US
* Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders
* Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations
* Analyze export market conditions and find new opportunities for service development or innovation
* Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients
* Prepare and present reports on sales performance and market trends to senior management
* Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction
* Travel within the continental United States and occasionally overseas for strategic sales activities will be required
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity is The Law
Employee Rights Under the FMLA
Employee Rights - Employee Polygraph Protection Act
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax ServicesManager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent.
The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies.
Your key responsibilities
You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers.
Skills and attributes for success
Ability to read and interpret IRS Code, regulations and instructions
Strong writing skills for policy and procedure writing is a must
Ability to interface with all facets of our business
Ability to multitasking and project management capability
Creative problem solving, strong critical thinking
Ability to drive success as both an individual contributor and team member.
To qualify for the role, you must have at a minimum
A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred
A minimum of 5 years of relevant tax consulting or tax operational experience
Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations
Ideally, you'll also have
Active participation in industry groups such as SIFMA, ABA, IIB
The ability to understand and implement tax rules
A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
What we look for
We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
$122.6k-212.8k yearly 60d+ ago
Lead Home Service Technician / Handyman
Trublue Home Service Ally
Service manager job in Williamsville, NY
Benefits: Competitive salary Free uniforms Opportunity for advancement Role: Lead Home Service Technician / Handyman We provide: Year-round stable, steady work Regular work hours Flexible scheduling Company van and cover related expenses such as gas, oil changes, etc. *varies by location.
TruBlue t-shirts, polos, and other company gear for the team
Strong office support
TruBlue of Williamsville is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades / remodel
Drywall repair / patching/ caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair / remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. Candidates must be able to pass background check and drug screening
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up!
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."
$80k-130k yearly est. 60d+ ago
Customer Service Manager
Zenner & Ritter
Service manager job in Buffalo, NY
LANCASTER, NY OFFICE POSITIONS
Be the Best at what you do and Save the Day!
With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just “jobs”. Let's Get Right to the Good Part:
What We Offer
Competitive Pay ($50k-55k/year) and an enjoyable team to work with!
Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting.
New technology & phones integrated with our best-in-class software
PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year)
Best-in-Industry training, as well as opportunities for advancement.
Come join our team and help us win the day!
The Big Task
You will lead a staff of Customer Services Reps, Dispatchers, and Inside Sales Reps who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.
Key Sub Tasks
Lead and train staff on the best ways to convert calls into booked service appointments.
Manage dispatch to ensure the right technicians are matched to every job.
Author and refine call scripts so they're clear, compelling and result in more appointments.
Become an expert of our market, know the customer needs and how best to engage them.
Monitor performance of staff, review recorded calls, advise them on how to promote our services, and prepare actionable data for management meetings and coaching.
Formalize a coaching and training platform that's cost effective and measurable.
Show employees how their individual contributions matter to the company's success.
Ensure sufficient staffing to match the business demand and seasonal spikes.
Desired Skills and Experience
Possess the ability to inspire both personal and professional growth in our team members.
Ability to provide unparalleled customer satisfaction.
Ability to drive team performance to achieve all business goals and objectives.
Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Be proficient using a Windows computer, CRM, and Microsoft Office applications (Excel, Word & Outlook).
Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo.
Ready to apply?
Please use the link / app on this page to apply.
Equal Opportunity Employer
Compensation: $50,000.00 - $55,000.00 per year
About Zenner & Ritter Zenner & Ritter traces its roots to the late 1920's when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles' business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since.
Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980's. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service
Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian's leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere!
*** NOW HIRING *** Zenner & Ritter, Inc. is continuing to grow after over 90 years of operations and is looking to applicants interested in CAREERS, not just a “job.” Our services include heating, air conditioning, plumbing, generator systems, indoor air quality, energy services, mitigation, ductless systems, electrical and more. We are also seeking applicants for management positions, our accounting group, inside and outside sales, customer service staff and other roles to contribute to a winning team. Full-time, part-time and flexible shift scheduling is available.
$50k-55k yearly Auto-Apply 60d+ ago
Site Services Director
Feedmore WNY
Service manager job in Buffalo, NY
SUMMARY OF DUTIES: The Site Services Director is responsible for overall administration and management of site services for the agency and the operation of all field sites and ensuring the daily delivery of meals. RESPONSIBILITIES: * Ensure delivery of all meals to qualified recipients and regularly audit the quality of site services including meal delivery and all other activities where volunteers and Site Managers are involved
* Manage scheduling of meal delivery using volunteers wherever possible and using staff and Site Assistants when needed to fill volunteer vacancies
* Oversee hiring process, supervision, training and discharge of Site Managers and all stationed and floating Site Assistants. Oversee hiring process and training for site-specific roles. Assist with training of new volunteers as needed/requested
* Develop and implement effective plans for retention of volunteers
* Assume operation of any satellite sites as needed
* Conduct and record bi-monthly site audits to ensure correct meal delivery procedures are maintained in the field. Resolve all field issues or direct to appropriate staff for resolution with appropriate follow-up to be conducted
* Evaluate, develop and implement agency policies, procedures, standards and personnel practices associated with meal delivery and site services in cooperation with his/her supervisor, Chief People Officer, EVP of Finance and People, and/or prior CEO approval
* Conduct regular evaluation of site services, including meeting with managers, resolving individual volunteer issues and devising methods for improving, modifying, expanding, or discontinuing site services
* Submit team statistical reports and other reports for volunteer and site activity, as requested
* Schedule and manage site manager meetings as necessary
* Assist the Volunteer Department with volunteer recognition events as requested
* Represent and promote the agency in the community by partnering in community events and encouraging Site Manager participation
* Review, approve and submit Site Manager and Site Assistant payroll and mileage. Ensure submission from sites of all site-specific payroll and mileage and volunteer mileage to accounting in a timely manner
* Participate in decision-making regarding agency/site closings during inclement weather
* Take leadership role on committees as needed
* Deliver meals as needed
* Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals, and serving home-delivered meals.
* Other duties as assigned
Requirements
* A degree in Human/Social Services or related field and two years paid experience in supervision and/or volunteer administration or five or more years of experience in supervision and volunteer administration.
* A current and valid New York State driver's license and access to an automobile.
* Excellent oral and written communication skills.
* Excellent computer skills.
* Must be capable of lifting a minimum of 35 lbs.
$99k-163k yearly est. 4d ago
Director of Immigration Legal Services
Journeys End Refugee Se
Service manager job in Buffalo, NY
Director of Immigration Legal Services (ILS)
Supervisor: Chief Strategy and Operations Officer
Status: Full-time, salary, exempt professional
Organizational Description:
Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law.
Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region. Journey's End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services
Job Description:
Reporting to the Chief Strategy and Operations Officer, the Director of Immigration Legal Services will manage and further develop the Immigration Legal Services program that offers comprehensive, high quality immigration representation to low-income refugees, asylees and other vulnerable immigrant populations. This position is part of the Journey's End Leadership Team.
The Director of Immigration Legal Services must exemplify Journey's End's core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service.
Primary Responsibilities:
Mentor, guide and support ILS staff and leadership, fostering a culture of learning and development
Manage and expand the ILS programming based upon client or community need.
Ensure inclusive management of all regional offices and have regular physical presence at each office to ensure employee engagement and representation in each of those local communities
Manage and expand the ILS program budget in conjunction with the Chief Strategy and Operations Officer & Chief Financial Officer
Work in conjunction with executive and senior leadership and ILS senior staff members on policy development and data collection relevant to achieving overall agency goals
Build and maintain relationships with key stakeholders, ensuring alignment and collaboration that improves the JERS brand and demonstrated impact in the community
Ensure personnel and operational needs across five legal offices are met
Develop and manage community partnerships, including but not limited to other civil legal service providers, human service agencies, professional groups, courts, government agencies, and institutes of higher education in collaboration with other leadership team members
Participate in state-wide initiatives, coalitions, membership organizations, and endeavors that benefit the ILS program and its clients
Act as a liaison with ILS funders, foundations, and government agencies and keeping the CEO and Chief Strategy and Operations Officer informed
Act as a legal resource for other Journey's End programs and staff (as appropriate)
Represent Journey's End in the community and participate in Journey's End sponsored events
Other duties as assigned
Leadership Team Responsibilities
Participate as a member of the Senior Leadership Team to provide a united, visible, and strong leadership presence across the organization.
Actively problem solve and prioritize overall effectiveness of meeting stakeholders' needs
Assist in maintaining mission-focused culture of wellness and respect
Help to develop, implement, and record/measure outcomes for strategic plan and goals
Support JERS regional expansion strategy in collaboration with executive and senior leadership team
Identify, analyze, and propose innovative solutions and recommendations on relevant systemic issues
Provide Immigration Legal Advice & Strategy:
Stay informed of changes in immigration-related legislation and advise leadership on potential implications
Offer expert immigration legal counsel and advisement to executive team on a wide range of complex legal immigration issues
Develop, evaluate and implement immigration legal strategies and policies that align with organizational goals and community need
Qualifications:
The Director of Immigration Legal Services will be thoroughly committed to Journey's End strategy and mission. All candidates should have demonstrated leadership and senior level interpersonal, communication and influencing skills, with the ability to build consensus among groups of diverse internal/external stakeholders, resolve issues, and make decisions.
Admitted to practice law in the United States; state of New York preferred
Minimum 7 years' experience in practicing immigration law
At least 5 years' experience in senior management of law practice or legal programming
Preferred experience in grants management and reporting
Preferred relationships with state and federal agencies who may fund and/or influence the practice of U.S. immigration law
Ability to oversee a dynamic team of talented and dedicated individuals
Strong written and oral communication skills
$99k-163k yearly est. Auto-Apply 7d ago
Supervisor of Dining Services
Elderwood/Pediatric/Postacute/Woodmark
Service manager job in Lancaster, NY
The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures.
Responsibilities
1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms.
2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service.
3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service.
4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle.
5. Provides regular communication to the Director and/or Administrator regarding food service operations.
6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator.
7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services.
8. Performs job functions of each subordinate department position when necessary.
9. Acts as Director of Dining Services in his/her absence.
10. Regularly interacts and communicates with residents/family members regarding meal service.
11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting.
12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations.
13. Acts as a preceptor for food service students and interns.
14. Assists with training of new and current department staff.
15. Conducts in-service programs for dietary and facility staff upon request.
16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members.
17. Utilizes electronic timekeeping system as directed.
18. Arrives to work on time, regularly, and works as scheduled.
19. Recognizes and follows the dress code of the facility including wearing name tag at all times.
20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
21. Supports and abides by Elderwood's Mission, Vision, and Values.
22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
23. Performs other duties as assigned by supervisor, management staff or Administrator.
Qualifications
High School diploma or equivalent
Working knowledge of CMS and DOH regulations related to food service
Associates degree in Food ServiceManagement, Hospitality Management, or related field preferred
Certified Dietary Manager preferred
Demonstrated supervisory experience preferred
Experience with DOH survey process preferred
Computer skills consistent with nutritional software programs preferred
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
$53k-89k yearly est. Auto-Apply 2d ago
Supervisor of Community Services
Summit Educational Resources 4.0
Service manager job in Amherst, NY
Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: * Tuesday: 1:30pm - 9pm * Wednesday: 8am - 4pm * Thursday: 8am - 4pm * Friday: 1:30pm - 9pm * Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month)
The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team.
Why Work With Us?
* Up to 32 days of paid time off
* 14-16 paid holidays annually
* Potential for annual raises and profit sharing
* Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year)
* 401K with up to 4% employer match
* Life and long-term disability insurance
Your Impact as the Supervisor of Community Services
The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed.
* Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible.
* Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs.
* Ensure that provision of services occurs as per individual life plans and/or agency contracts.
* Provide crisis intervention as needed
* Assist with training of staff in best-practice methods
* Perform behavioral, Health and Safety Standards as defined in employee handbook
* Ensure quality assurance in the provision of services
* Maintain the rights of individuals being served
* Assist in hiring and training of staff
* Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations
* Complete observations of DSP/Respite staff
* Assist with program supply orders and field trip planning
* Works as a Life Skills Trainer
EDUCATION and/or EXPERIENCE:
* Associate's degree in Human Services or related field
* One year of experience in the field of developmental disabilities
CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License
At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference.
Apply now to become a #DifferenceMaker!
$22-23 hourly 9d ago
Supervisor of Community Services
The Summit Center 4.4
Service manager job in Amherst, NY
Join Our Team and Make a Difference Every Day
Supervisor of Community Services
Pay: $22.00 - $23.00/hour
Schedule:
Tuesday: 1:30pm - 9pm
Wednesday: 8am - 4pm
Thursday: 8am - 4pm
Friday: 1:30pm - 9pm
Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month)
The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team.
Why Work With Us?
Up to 32 days of paid time off
14-16 paid holidays annually
Potential for annual raises and profit sharing
Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year)
401K with up to 4% employer match
Life and long-term disability insurance
Your Impact as the Supervisor of Community Services
The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed.
Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible.
Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs.
Ensure that provision of services occurs as per individual life plans and/or agency contracts.
Provide crisis intervention as needed
Assist with training of staff in best-practice methods
Perform behavioral, Health and Safety Standards as defined in employee handbook
Ensure quality assurance in the provision of services
Maintain the rights of individuals being served
Assist in hiring and training of staff
Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations
Complete observations of DSP/Respite staff
Assist with program supply orders and field trip planning
Works as a Life Skills Trainer
EDUCATION and/or EXPERIENCE:
Associate's degree in Human Services or related field
One year of experience in the field of developmental disabilities
CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License
At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference.
Apply now to become a #DifferenceMaker!
$22-23 hourly 10d ago
Dining Services Supervisor Daemen University (NY)
Hallmark Management Service Inc.
Service manager job in Buffalo, NY
Job Description
Hallmark ManagementService is an onsite food servicemanagement company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more.
Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together.
At Hallmark Management, we offer:
Paid time off
Paid Holidays
Annual opportunities for merit increases
Medical, Dental, Vision Insurance
Company Paid Life Insurance
401K with a company match
Free Meal while working
Free nonskid shoes
Employee Assistance Program
Job Related Duties & Responsibilities
Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need
Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.)
Holds team accountable through field coaching during the shift
Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards
Assures all station specific standards are always being met through the employees working in those areas
Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service
Communicate service issues/information to management as needed to assure a smooth-running operation
Exhibits a customer comes first attitude
Position Requirements:
Background Check/Drug Screen
Ability to work as part of a team
Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
Requires constant standing and walking
$53k-89k yearly est. 24d ago
Lead Home Service Technician / Handyman
Trublue
Service manager job in Buffalo, NY
Benefits:
Competitive salary
Free uniforms
Opportunity for advancement
Role: Lead Home Service Technician / Handyman We provide:
Year-round stable, steady work
Regular work hours
Flexible scheduling
Company van and cover related expenses such as gas, oil changes, etc. *varies by location.
TruBlue t-shirts, polos, and other company gear for the team
Strong office support
TruBlue of Williamsville is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades / remodel
Drywall repair / patching/ caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair / remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. Candidates must be able to pass background check and drug screening
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $28.00 - $33.00 per hour
TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
$28-33 hourly Auto-Apply 60d+ ago
Supervisor of Dining Services
Elderwood 3.1
Service manager job in Williamsville, NY
At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures
Responsibilities
1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms.
2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service.
3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service.
4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle.
5. Provides regular communication to the Director and/or Administrator regarding food service operations.
6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator.
7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services.
8. Performs job functions of each subordinate department position when necessary.
9. Acts as Director of Dining Services in his/her absence.
10. Regularly interacts and communicates with residents/family members regarding meal service.
11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting.
12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations.
13. Acts as a preceptor for food service students and interns.
14. Assists with training of new and current department staff.
15. Conducts in-service programs for dietary and facility staff upon request.
16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members.
17. Utilizes electronic timekeeping system as directed.
18. Arrives to work on time, regularly, and works as scheduled.
19. Recognizes and follows the dress code of the facility including wearing name tag at all times.
20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
21. Supports and abides by Elderwood's Mission, Vision, and Values.
22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
23. Performs other duties as assigned by supervisor, management staff or Administrator.
Qualifications
High School diploma or equivalent
Working knowledge of CMS and DOH regulations related to food service
Associates degree in Food ServiceManagement, Hospitality Management, or related field preferred
Certified Dietary Manager preferred
Demonstrated supervisory experience preferred
Experience with DOH survey process preferred
Computer skills consistent with nutritional software programs preferred
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
How much does a service manager earn in Amherst, NY?
The average service manager in Amherst, NY earns between $59,000 and $154,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Amherst, NY
$96,000
What are the biggest employers of Service Managers in Amherst, NY?
The biggest employers of Service Managers in Amherst, NY are: