The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations.
The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity.
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff.
Ensure department is functioning within all local, state and federal laws.
Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies.
Communicates using two-way radio and telephones.
Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports.
Attends and represents the department or its officers at court hearings.
Maintains contact with supervisory staff to coordinate department activities.
Ensures availability by radio or phone for consultation on major incidents and / or emergencies.
Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy.
Operates a company vehicle in accordance with departmental policy and procedure.
Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
Oversees scheduling, interviewing, hiring, and recruiting of all department personnel.
Organizes, designs, updates and delivers all departmental trainings.
Keep up to date and accurate records of trainings for all departmental personnel.
Assist in preparing annual budget and monitors compliance.
Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval.
Research, organize and execute departmental purchases as approved by the Manager of Security.
Research, write and revise the Department Manual of Policies and Procedures.
Recommend, assist, and lead in employee discipline procedures.
Coordinate, approve and maintain daily paperwork and packets.
Review and approve reports prepared by subordinate officers.
Conduct periodic performance evaluations on appointed personnel.
Leverage all available tools and technology to their fullest potential in support of loss prevention efforts.
Develop and manage an internal auditing team.
Monitors emerging trends in risk assessment and loss prevention.
Implements innovative strategies to safeguard assets and operations and anticipates future challenges.
Qualifications:
Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management.
1 - 4 Years related experience Law Enforcement.
At least 21 years of age.
Possess a valid driver's license.
Possess or have the ability to obtain NC and SC armed Security Officer certification.
Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer.
Must be able to obtain a certificate in non-confrontational investigative interviewing techniques.
Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback.
Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies.
Must possess a working knowledge of Criminal Law.
Required to read, comprehend and speak English language.
Ability to work nights, weekends, and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.
$35k-54k yearly est. Auto-Apply 8d ago
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Crane Service Technician - Level 2
American Equipment HR LLC 4.3
Service manager job in Charlotte, NC
Patriot Crane & Hoist, a division of American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy - take care of our customers and take care of our people.
We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.
Position Summary:
We are looking for a Crane Service Technician for our Charlotte, NC location.
Responsibilities:
Perform on-site preventative maintenance, repairs, and modernizations on electric overhead traveling cranes
Spend time consulting with customers on repair and safety related issues
Troubleshoot equipment malfunctions and breakdowns.
Generate sales leads during service calls
Accurately and neatly document on the service report for the work performed.
New crane wiring, assembly, installation, and start-up.
Maintain a clean and safe work environment.
Travel may be required. Work vehicle provided.
Required Skills/Abilities:
Strong knowledge of AC/DC theory, as well as the ability to troubleshoot 480VAC 3 phase motor control systems. A.A. degree or Equivalent vocational-training or experience is preferred.
A minimum of 2-year hands-on electro-mechanical maintenance
Aptitude for both electrical and mechanical environments as well as familiarity with mechanical and electrical equipment
Willingness to work overtime
Possession of a valid driver's license with good driving record
Must pass drug-screen and background check
Strong communication skills
Proven commitment to safety
Comfort with working at heights
Experience in Variable Frequency drives and PLC programming a plus
Crane maintenance experience a plus.
Schedule:
8 hour shift
Monday to Friday
On call or Overtime possible
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
What we offer:
We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
Cigna Health Insurance (Kaiser in CA)
FSA & HSA healthcare employer contribution
Critical Illness, Accidental, and Hospital Indemnity Plans
Dental and Vision Plans
Company paid STD & LTD Disability Insurance
Educational and Tuition Reimbursement
Maternity (12-wks) and Paternity leave
Employee Assistance Program
Basic & Voluntary Life AD&D
4% 401K Employer Match, with 6% of your Contribution
Company Paid Time Off (PTO)
Company provided PPE
Discounts on products and services
Opportunities to network and connect
American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.
Our Commitment to Inclusion & Belonging:
At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Proof of right to lawfully work in the United States required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Compensation details: 28-44 Hourly Wage
PI36da440aab67-37***********2
$39k-65k yearly est. 1d ago
Technical Services Manager Silicones
Innospec Inc. 4.5
Service manager job in Salisbury, NC
We are looking for a Technical Manager for our Silicones business. This position requires a detail-oriented individual who can lead the silicones technical projects, organize data on numerous lab activities, be able to multi-task and solve problems, while maintaining a clear sense of priorities and focus. An ideal candidate will have a unique blend of hands-on formulation experience, skills in silicone chemistry with the ability to provide technical expertise in written and oral presentations.
The position will assist the commercial team in strategy definition and project prioritization and must be capable of providing product development and formulating expertise to meet market, customer and regulatory demands.
The successful candidate will have a unique blend of hands-on formulation experience, project management, and leadership qualities. In this role, they will establish long-term relationships with our customers' technical teams. The position will require travel and will be based in the Technology Center at the Salisbury, NC site.
Primary Responsibilities:
Provide technical, regulatory and application assistance to Innospec customers as required to manage the day-to-day technical customer support through:
answering inquiries on products and applications
formulation development in the laboratory
performing analytical and application tests
Develop commercially viable formulations that successfully meet customer and market demands for performance, economics, and regulatory compliance.
Research new silicone developments and raw materials to meet new market demands.
Work with Innospec customers, sales, and production teams to define and develop new products and formulations.
Author and maintain requirement documentation such as but not limited to Technical Data Sheet and Technical Bulletins.
Contribute in drafting patent applications to protect new product developments and new technologies.
Visit customers to promote our products, develop opportunities for collaboration, and to help solve application technical issues involving our products.
Work with Marketing to assist in the promotion of our silicones. This could include webinars and social media posts.
Develop relationships with key vendors and maintain an awareness of market trends for both raw materials and finished goods.
Represent the company at various industry technical events.
Assist internal Innospec regulatory team in changes in regulatory demands and anticipated new regulatory restrictions.
Requirements:
Candidate should have a solid working knowledge of silicones, their properties, and chemical composition with demonstrated formulation experience in leave on and conditioning products. Candidates with a strong background in formulation development across a wide range of personal care formulation categories including hair serums and sprays and skin care emulsions will be preferred. The ability to provide solutions to market issues such as changing regulatory requirements is required. Understanding and application knowledge of formulations, performance testing, stability and other physical characteristics is also required.
Minimum of a BS in Chemistry, Chemical Engineering or Biochemistry. Degrees in other scientific disciplines will be considered with an advanced degree in a relevant field a plus.
Experience of 10 more years in formulations and applications using silicones, preferably in the silicone industry or with silicone manufacturers.
Domestic travel will be required, with up to 20% of time on travel.
Very effective communicator, both written and oral, and excellent team player.
Position will be located in Salisbury, NC.
$108k-153k yearly est. 4d ago
Commercial Construction Services Manager
Leeds Professional Resources 4.3
Service manager job in Matthews, NC
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction ServicesManager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managingservice contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.
$38k-50k yearly est. 4d ago
Field Services Support
Motion Automation Intelligence
Service manager job in Salisbury, NC
ABOUT THE COMPANY: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
ABOUT THE ROLE: Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
RESPONSIBILITIES:
Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Interprets customers' needs and clarifies the responsibility for problem resolution.
Performs feasibility and approves operational quality of system equipment.
Provides on-site technical product support and service to customers.
Provides customers assistance with the operation and maintenance of the system.
Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
Performs other duties as assigned.
QUALIFICATIONS:
Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.
REQUIRED SKILLS:
Maintenance and reliability background
Ability to work independently
Strong critical thinking and problem solving ability
Strong communication skills required
Ability to maintain a professional demeanor in a stressful situation
Ability to manage contract location resources
Ability to manage travel budget
PREFERRED SKILLS:
Asses system process
Design reliability solution
Implement sensors and network
Monitor customer assets
Predict failure
Repair / Replace customer asset
PAY RANGE AND COMPENSATION PACKAGE: [Pay range or salary or compensation]
EQUAL OPPORTUNITY STATEMENT: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
$37k-84k yearly est. 2d ago
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Service manager job in Charlotte, NC
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235++ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - NC - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - NC - VirtualUSA - NC - Charlotte, USA - NC - Fayetteville - Morgan, USA - NC - Greensboro
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 4d ago
Blume Studios Operations Manager
Blumenthal Performing A 4.2
Service manager job in Charlotte, NC
Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation's largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.
The Blume Studios Operations Manager oversees the day-to-day operations of Blume Studios. This role serves as the central operational lead for immersive experiences, community events, rentals, and Blumenthal-produced programs, with responsibility for event operations, staffing, facilities, budgets, and guest services. Working closely with internal departments and external producers and clients, the Manager coordinates resources, schedules, and services to deliver events on time and on budget in a fast-paced, live-event environment. The position provides direct leadership to key operational staff and serves as the primary on-site decision-maker during events. Evening, weekend, and holiday work is required as needed to support events and venue operations.
To learn more about Blume Studios and its recent programming visit Blume Studios | Blumenthal Arts.
Your impact:
Operations and Leadership
Coordinates timely, accurate information across relevant Blumenthal Arts departments to ensure effective support for food and beverage, technical production, house operations, ticketing, marketing, and overall organizational awareness
Leads staffing strategy, training, and scheduling to deliver a welcoming, guest-centered environment while maintaining fiscal responsibility
Establishes, implements, and maintains policies and procedures to support safe, efficient daily operations
Determines staffing levels that balance service standards, operational demands, and budgetary considerations
Coordinates shared staffing strategies with other Blumenthal Arts venues to maximize efficiency and consistency
Hires, trains, schedules, and supervises experience-specific staff directly or through designated supervisors, in alignment with producer guidelines
Directly supervises the Blume Studios Technical Production Manager and Merchandise Manager
Serves, directly or through a designee, as the primary on-site operational decision-maker during events, including issue resolution and emergency response
Develops, manages, and monitors operating budgets for Blume Studios venues, exercising oversight within approved parameters
Ensures staff compliance with health, safety, and emergency procedures
Uses guest feedback, surveys, and operational data to continuously improve service quality and operational effectiveness
Event and Experience Management
Works closely with external clients and partners such as event producers and rental clients in planning and delivery of their programs
Partners with internal departments to develop event budgets, space plans, labor schedules, equipment needs, and operational timelines
Assists with event settlements, reconciliations, and post-event financial reporting
Maintains accurate venue specifications, layouts, and equipment inventories for internal and external use
Facilities and Venue Oversight
Serves as the primary liaison with property owners and managers for venues utilized by Blume Studios as well as adjacent properties
Oversees the condition, cleanliness, and safety of facilities, buildings, and grounds
Collaborates with the Chief Venue Operations Officer on preventative maintenance and capital improvement planning
Creates and tracks work orders, following up to ensure timely completion
Coordinates contractors, vendors, and service providers for maintenance and project work
Assists with feasibility studies, needs assessments, and evaluation of new or potential venues
Who We Are:
For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.
We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.
Why Join Us:
We prioritize our employees' well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.
Our benefits package includes:
Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options
Paid vacation, sick leave, and holiday time to recharge with your loved ones
Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
Flexible schedules
Complimentary tickets
Vision and dental insurance
Retirement savings with a 3% employer match to help secure your future
And more!
Skills You'll Bring:
Bachelor's degree in event or arts management or related field
At least 5 years of experience in venue operations, including supervisory experience
Background working with immersive experiences or non-traditional venues preferred
Strong project, time, and budget management skills
Excellent written and verbal communication skills with strong attention to detail
Experience leading teams and collaborating across departments
Sound judgment and problem-solving skills in live-event environments
Proficiency with Microsoft Word and Excel; experience with CRM, scheduling, and event management systems preferred
Strong organizational, facilitation, and interpersonal skills
Ability to work independently, prioritize effectively, and adapt to changing demands
Physical Requirements:
Ability to stand and walk for extended periods
Ability to lift, carry, push, or pull objects weighing up to 50 pounds
Tasks may require stooping, kneeling, crouching, crawling, and other moderate physical activity
Requires motor coordination and the ability to work safely in active event environments
$87k-108k yearly est. 2d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Charlotte, NC
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 1d ago
Assistant Service Delivery Manager (ASDM)
Aqualis
Service manager job in Charlotte, NC
About the Organization AQUALIS is the nationwide leading provider of comprehensive water managementservices focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water.
Description
Who is AQUALIS?
AQUALIS is the nationwide leading provider of comprehensive water managementservices focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water.
Why work at AQUALIS?
AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Where do YOU fit in?
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential rehabilitation and/or repair of stormwater wetlands, biofiltration systems, proprietary underground storage units, and drainage conveyance infrastructures utilizing Best Management Practices (BMP) for Stormwater Control Measures (SCM).
Specific duties include:
Assist leading a team of watershed managementService Technicians in maintaining and improving storm drainage systems to mitigate flooding and erosion
Identifying and documenting stormwater drainage issues needing repair
Operating and maintaining company equipment which includes a pick-up truck & trailer
Completing maintenance & inspection reports and tracking crew expenses
Coordinating hotel arrangements for the team when overnight travel is required
Conducting brief but regular safety trainings
Position Requirements
Basic requirements:
Background check and drug test are part of the pre-employment process
Ability to acquire and maintain a DOT Health Card;
Ability to maintain insurable status under the company's auto policy
Possess an analytical approach to stormwater drainage management
Proficient with mobile technology (i.e. iPads, Laptops, Email, etc.)
The ASDM must be willing to travel and be away from home 4-5 days per week
Able to perform duties in all types of weather conditions in order to monitor effectiveness of SCMs
Location
Charlotte, NC
Category
Environmental Services
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Non-Exempt
Number of Openings
1
Base Compensation Min
$18.00 / Hr.
Base Compensation Max
$21.00 / Hr.
On Target Earnings
EOE Statement
AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.
We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
Tags
Erosion Control, Environmental Management, Flooding Mitigation, Pollution Prevention and Detection, Water Quality, Wastewater Collection & Treatment, Landscaping, Environmental Compliance
This position is currently accepting applications.
$18-21 hourly 5d ago
Operations Manager-AAH
Autism Behavioral Institute
Service manager job in Charlotte, NC
Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.
What you will be expected to do:
Manage all aspects of the clinic
Scheduling of staff and clients within predetermined block schedules
Recruitment, hiring, and onboarding of local staff
Providing administrative support for the Clinic Manager and BCBA's
Managing employee and client relations within the center
Ensuring financial health of the clinic based on prescriptive key performance indicators
Maintaining a safe and effective facility
Open and close the clinic each day
Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
Greet and follow appropriate check in and check out processes for arriving clients and staff
Facilitate coverage of canceled appointments, using available center RBT's
Notify BCBA of coverage changes if needed add appointment to RBT schedule
Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
Other duties as assigned
What you need to have:
Bachelor's Degree required
Prior supervisory experience is required
RBT or BCaBA certification is preferred
What we offer you
Paid Company Holidays
Paid Time Off (PTO)
401K Retirement Plan
Medical, Dental and Vision
Health Savings Accounts
Short-Term and Long-Term Disability Benefits
Supplemental Life Insurance with Accidental Death and Dismemberment Insurance
Job Type: Full-time
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
"By providing your telephone number, you consent to receive job-related text messages."
$57k-94k yearly est. 2d ago
Operations Manager-AAH
Already Autism Health
Service manager job in Charlotte, NC
Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.
What you will be expected to do:
Manage all aspects of the clinic
Scheduling of staff and clients within predetermined block schedules
Recruitment, hiring, and onboarding of local staff
Providing administrative support for the Clinic Manager and BCBA's
Managing employee and client relations within the center
Ensuring financial health of the clinic based on prescriptive key performance indicators
Maintaining a safe and effective facility
Open and close the clinic each day
Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
Greet and follow appropriate check in and check out processes for arriving clients and staff
Facilitate coverage of canceled appointments, using available center RBT's
Notify BCBA of coverage changes if needed add appointment to RBT schedule
Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
Other duties as assigned
What you need to have:
Bachelor's Degree required
Prior supervisory experience is required
RBT or BCaBA certification is preferred
What we offer you
Paid Company Holidays
Paid Time Off (PTO)
401K Retirement Plan
Medical, Dental and Vision
Health Savings Accounts
Short-Term and Long-Term Disability Benefits
Supplemental Life Insurance with Accidental Death and Dismemberment Insurance
Job Type: Full-time
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
"By providing your telephone number, you consent to receive job-related text messages."
$57k-94k yearly est. 2d ago
Business Support Manager
Ltimindtree
Service manager job in Charlotte, NC
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
A little about us...
Role: Business Support Manager
Location: Charlotte, NC
Job Description:
Summary
This role provides business support for the Data Management Technology Enterprise Architecture DMTEA organization DMTEA has a footprint in multiple US markets and employs over 2000 employees and contractors The DMTEA COO team is responsible for running the business of technology for the Technology Executive and their team including financial management workforce location strategy and Executive Support while also maintaining close connectivity with HR Finance Risk partners Required
Qualifications
Demonstrated proficiency advanced level MS office skills especially Excel and PowerPoint Strong analytical financial management and organizational skills with attention to detail.
Experience with Finance materials eg PL Experience with vendor contracts understand financial implications PL impacts procurement process navigation Proven ability to develop executive ready communications and presentations.
Strong executive level written and verbal communication skills and executive presence Ability to connect the dots to identify cause and effect and extract key points.
Strong interpersonal and relationship management skills to establish relationships with technology executives' horizontal partners and LOB counterparts Strategic thinker self-starter organized versatile and capable of performing work with minimal management
Oversight Proven ability to manage and drive lead execution of multiple and often competing priorities to meet deadlines Demonstrated ability to communicate effectively both written and orally in a clear and concise manner Willing to learn fast and adapt quickly to change
Must work well under pressure Must be able to think strategically across the organization to identify opportunities to improve overall performance efficiency
Must be able to interact and build relationships at all levels of the organization Excellent time management skills
Desired Qualifications
Prior business support experience preferred Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles responsibilities Ability to break down complex issues and drive timely decisions know when to engage others for additional input and when to act independently
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
$66k-107k yearly est. 4d ago
CHARLES MACK CITIZEN CENTER OPERATIONS MANAGER
Town of Mooresville Nc 3.8
Service manager job in Davidson, NC
APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:***************************************************************************************************************************** OpportunitiesJobs
About the Role
The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well-maintained environment for clients, visitors, and staff.
The ideal candidate is a proactive problem-solver who thrives in a dynamic, hands-on setting-balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director.
Duties and Responsibilities
Facility & Event Operations
Oversee daily facility operations, including room setups, equipment usage, and cleanliness.
Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities.
Manage inventory of equipment and supplies to support events and daily operations.
Support technical needs for events, including audio-visual and lighting systems.
Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures.
Staff Leadership & Management
Train, supervise, and evaluate Event Services staff, including part-time and temporary employees.
Develop staff schedules to ensure proper coverage for operations and events.
Promote a positive team culture focused on service, efficiency, and accountability.
Customer Service & Client Relations
Ensure exceptional service for all internal and external customers.
Address and resolve client concerns promptly and professionally.
Collaborate with the Event Services Supervisor for seamless event execution.
Administrative & Strategic Responsibilities
Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities.
Prepare reports on facility usage, maintenance needs, and operational performance.
Work with Marketing to promote the CMCC and attract diverse events.
Manage vendor relationships, including catering and other service partnerships.
Contribute to long-term planning for facility improvements, expansion, and revenue enhancement.
Minimum Education and Experience
Bachelor's degree in Business Administration, Hospitality/Event Management, or related field preferred.
Minimum 3 years of experience in facility operations, event management, or similar work.
Minimum 3 years of supervisory experience required.
Equivalent combinations of education and experience will be considered.
$43k-60k yearly est. 4d ago
Division Manager/Principal Geotechnical Engineer
Ninyo & Moore, A Socotec Company
Service manager job in Charlotte, NC
We're seeking an experienced Principal Geotechnical Engineer to lead a new division in Charlotte, North Carolina as General Manager and Principal-in-Charge. This role combines technical leadership, business development, and team management to drive operational and financial success.
Key Responsibilities:
Oversee division operations, budgets, and workload planning.
Serve as Principal-in-Charge on major projects, providing technical oversight and quality review.
Mentor and guide project managers and technical staff.
Manage client relationships, contracts, and project deliverables.
Track KPIs, financial performance, and implement corrective actions as needed.
Support business development and strategic growth initiatives.
Qualifications:
B.S. or M.S. in Civil or Geotechnical Engineering.
10+ years of experience managing engineering projects and teams.
Licensed Professional Engineer (PE) required.
Strong leadership, communication, and organizational skills.
Proficiency in geotechnical design software.
Ability to visit field sites as needed; valid driver's license required.
$53k-96k yearly est. 4d ago
General Manager
Intrepid Prosperity
Service manager job in Charlotte, NC
General Manager
Industry: Physical Security | Construction | Infrastructure |
Employment Type: Full-time
About the Role
A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment.
Key Responsibilities
Lead daily operations across multiple service lines including fencing, barriers, and access control installations
Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement
Manage and develop cross-functional teams including project managers, field crews, and operations staff
Oversee scheduling, budgeting, procurement, and job costing processes
Drive operational improvements and standardization to support scalability
Foster a culture of safety, compliance, and quality assurance
Partner with executive leadership to align on strategic goals and market expansion
Build and maintain strong relationships with customers, vendors, and subcontractors
Ideal Candidate
6-12 years of leadership experience in construction, security systems, or industrial services
Proven track record of managing operations in a fast-paced, project-based environment
Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus
Demonstrated success with P&L ownership and KPI-driven performance management
Strong knowledge of field operations, labor/resource planning, and subcontractor management
Comfortable operating within a private equity-backed company or growth-stage business
Excellent communication and team leadership skills
Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred)
Compensation & Benefits
Competitive base salary + performance-based bonus
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
Vehicle allowance or company vehicle
$44k-83k yearly est. 1d ago
Transportation Group Manager
Alliance of Professionals & Consultants, Inc. 4.6
Service manager job in Davidson, NC
Job Title: Transportation Group Manager Type: Direct Hire in Davidson, NC Our client is seeking a Transportation Group Manager with deep expertise in transportation engineering and infrastructure project delivery to establish and grow our transportation practice in North Carolina. This is a unique opportunity to build something from the ground up-with the full backing of a trusted, multi-disciplinary firm.
Essential Job Responsibilities:
Proactively pursue new business with existing and prospective clients by delivering exceptional service. promoting Fisher's capabilities and building lasting relationships.
Support the development and execution of business plans.
Oversee and coordinate multiple projects, ensuring work is prioritized and deadlines are met.
Oversee project budgets, scope, schedule, and staffing to ensure successful and timely project delivery.
Manage and prepare winning project proposals and serve as primary client contact throughout the process.
Proactively monitor, identify and resolve technical, schedule or financial issues.
Successfully lead and manage a team across multiple locations.
Develop and maintain a high-performing, motivated team with strong morale.
Mentor staff on technical development, leadership, and client relations.
Set clear expectations, provide constructive feedback, actively coach and support employee growth with career development.
Successfully navigate and implement complex public processes and municipal approvals.
Represent in professional organizations, business boards, and community activities.
Required Skills & Experience:
B.S. degree in Civil Engineering (Master's preferred)
15+ years minimum in transportation civil engineering design
Professional Engineering License (PE)
10 years minimum of project management experience
Prior experience successfully managing and leading a team
Excellent leadership, communication, and interpersonal skills.
Proven client relationship and business development success in transportation sector
Proficiency in MS Office; MicroStation, AutoCAD, and OpenRoads a plus
Thorough understanding of all phases of transportation project development and delivery, including NCDOT, agency, and locally administered federal-aid projects.
Strong understanding of transportation engineering principles, including highway design, permitting, and regulatory standards.
Professional performance standards aligned with Fisher's Mission, Vision, and Core Values
Proven ability to deliver quality work through critical thinking, problem-solving, and sound judgment
Driven to own projects, prioritize effectively, and thrive in a fast-paced, growth-focused environment
Superior organizational and planning skills with keen attention to detail
Highly adaptable and proactive in meeting deliverables and deadlines
Dedicated to fostering trusting relationships through collaboration integrity, respect, and active listening
Curious, improvement-minded, and always seeking better solutions
Embrace feedback constructively and use it as an opportunity for growth
Job Requisition # 39650
#LI-Hybrid #LI-KM1#Civil
A reasonable estimate of the Base Salary for this role is $150,000 - $195,000 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet Your Recruiter
Kayla Mershon
$150k-195k yearly 1d ago
Operations Manager
Project Outpour
Service manager job in Charlotte, NC
Reports To: Chief Dignity Officer (CDO) / Executive Director
Employment Type: Full-Time
Compensation Range: $45,000-$50,000, plus a health insurance stipend is provided to eligible employees to support the cost of individual health insurance coverage
Position Summary
The Operations Manager is responsible for building, overseeing, and maintaining the operational systems, staff coordination, and administrative infrastructure that allow Project Outpour's mobile shower and hygiene services to operate consistently, safely, and with dignity as the organization grows.
Working closely with the Chief Dignity Officer, the Operations Manager owns operational accountability, including systems development, staff supervision, scheduling, payroll administration, inventory and in-kind tracking, data integrity, compliance-related processes and supports the coordination of communications workflows in collaboration with the Chief Dignity Officer. This role translates strategic direction into documented procedures, clear expectations, and reliable workflows that support both frontline execution and long-term sustainability.
The Operations Manager supervises staff performance and operational compliance. This role requires sound judgment, discretion, systems thinking, and the ability to anticipate operational needs before they become service disruptions. Occasional evening or weekend work is required. This role is expected to perform all duties in alignment with Project Outpour's Staff Expectations & Standards and dignity-centered service model.
Key Responsibilities
1. Operational Systems & Infrastructure
Own the design, implementation, and maintenance of operational systems and workflows.
Develop, document, and update SOPs to support safe, consistent, and scalable service delivery.
Translate leadership direction into clear, actionable processes and role expectations.
Identify operational risks, gaps, or inefficiencies and recommend solutions.
Ensure operations align with Project Outpour's mission, values, and dignity-centered service model.
2. Staff Supervision, Coordination & Accountability
Supervise staff performance, scheduling, and role clarity across the operations team.
Provide guidance, coaching, and corrective feedback as needed.
Support onboarding, training coordination, and staff documentation.
Lead operational communication and facilitate staff meetings as assigned.
Serve as the escalation point for operational issues identified by the Team Lead.
Maintain clear boundaries between supervision, leadership, and frontline execution.
3. Program Operations Oversight & Quality Control
Oversee operational consistency across all mobile shower locations.
Monitor adherence to SOPs, safety standards, and service quality.
Conduct operational reviews and implement improvements.
Support new service locations, pilots, or expansions by organizing logistics and systems.
Embed trauma-informed, dignity-centered practices into all operational decisions.
4. Financial, Payroll & Administrative Operations
Process bi-weekly payroll accurately and on time.
Maintain payroll records and ensure compliance with internal policies.
Track operational expenses and program-related spending.
Support budget development, monitoring, and variance tracking.
Prepare documentation for audits, reconciliations, and grant compliance.
Manage administrative and sensitive mail and correspondence.
5. Inventory, In-Kind Donations & Asset Management
Own systems for tracking hygiene supplies, equipment, and operational inventory.
Ensure donor acknowledgment and compliance processes are followed.
Oversee maintenance schedules for vehicles, trailers, and equipment.
6. Data Integrity, Reporting & Compliance
Ensure accurate and timely collection of service data across locations.
Review data submitted by Team Lead for accuracy and completeness.
Maintain data systems suitable for grants, audits, and reporting.
Support leadership with data-informed decision-making.
7. Partner & Administrative Coordination
Serve as the primary operational contact for site hosts and partners.
Coordinate logistics, schedules, and expectations with external partners.
Attend meetings or events as needed to support operations.
8. Other Duties
Perform other duties as assigned by the Chief Dignity Officer or organizational leadership, consistent with the scope and nature of the role.
Required Qualifications:
2-4+ years of experience in nonprofit operations, program management, logistics, or a related field.
Demonstrated experience supervising or managing staff, including setting expectations, providing feedback, and addressing performance concerns.
Proven ability to build, document, and manage operational systems, workflows, and SOPs.
Experience supporting or overseeing payroll, scheduling, budgets, and administrative processes.
Strong organizational skills with the ability to manage multiple priorities independently.
Proficiency with Google Workspace (Drive, Docs, Sheets) and Microsoft Office, including Excel.
Strong written and verbal communication skills.
Ability to exercise sound judgment, discretion, and problem-solving in a fast-paced, community-based environment.
Commitment to trauma-informed, dignity-centered service.
Valid driver's license and ability to serve as a backup driver for the mobile shower unit when operationally necessary.
Preferred Qualifications:
Experience working in direct-service or community-based organizations.
Familiarity with inventory systems, in-kind donation tracking, or compliance documentation.
Experience supporting audits, grant reporting, or funder requirements.
Comfort working in both field-based and administrative settings.
Experience supporting program growth, expansion, or operational scaling.
Physical & Schedule Requirements:
Ability to work flexible hours, including occasional evenings or weekends.
Ability to lift up to 40-50 lbs as needed to support operations.
Willingness to be present at service sites periodically for observation, support, and quality control.
What Success in This Role Looks Like
Systems reduce confusion and dependence on individuals
Staff are supported, accountable, and aligned
Services operate consistently without crisis management
Compliance, payroll, and data are accurate and timely
Growth happens without mission drift
$45k-50k yearly 2d ago
Security Area Manager
Carowinds 4.2
Service manager job in Marvin, NC
The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations.
The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity.
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff.
Ensure department is functioning within all local, state and federal laws.
Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies.
Communicates using two-way radio and telephones.
Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports.
Attends and represents the department or its officers at court hearings.
Maintains contact with supervisory staff to coordinate department activities.
Ensures availability by radio or phone for consultation on major incidents and / or emergencies.
Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy.
Operates a company vehicle in accordance with departmental policy and procedure.
Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
Oversees scheduling, interviewing, hiring, and recruiting of all department personnel.
Organizes, designs, updates and delivers all departmental trainings.
Keep up to date and accurate records of trainings for all departmental personnel.
Assist in preparing annual budget and monitors compliance.
Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval.
Research, organize and execute departmental purchases as approved by the Manager of Security.
Research, write and revise the Department Manual of Policies and Procedures.
Recommend, assist, and lead in employee discipline procedures.
Coordinate, approve and maintain daily paperwork and packets.
Review and approve reports prepared by subordinate officers.
Conduct periodic performance evaluations on appointed personnel.
Leverage all available tools and technology to their fullest potential in support of loss prevention efforts.
Develop and manage an internal auditing team.
Monitors emerging trends in risk assessment and loss prevention.
Implements innovative strategies to safeguard assets and operations and anticipates future challenges.
Qualifications:
Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management.
1 - 4 Years related experience Law Enforcement.
At least 21 years of age.
Possess a valid driver's license.
Possess or have the ability to obtain NC and SC armed Security Officer certification.
Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer.
Must be able to obtain a certificate in non-confrontational investigative interviewing techniques.
Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback.
Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies.
Must possess a working knowledge of Criminal Law.
Required to read, comprehend and speak English language.
Ability to work nights, weekends, and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.
$35k-54k yearly est. Auto-Apply 8d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Charlotte, NC
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
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$100.5k-245k yearly 7d ago
Security Area Manager
Carowinds 4.2
Service manager job in Huntersville, NC
The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations.
The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity.
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff.
Ensure department is functioning within all local, state and federal laws.
Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies.
Communicates using two-way radio and telephones.
Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports.
Attends and represents the department or its officers at court hearings.
Maintains contact with supervisory staff to coordinate department activities.
Ensures availability by radio or phone for consultation on major incidents and / or emergencies.
Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy.
Operates a company vehicle in accordance with departmental policy and procedure.
Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
Oversees scheduling, interviewing, hiring, and recruiting of all department personnel.
Organizes, designs, updates and delivers all departmental trainings.
Keep up to date and accurate records of trainings for all departmental personnel.
Assist in preparing annual budget and monitors compliance.
Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval.
Research, organize and execute departmental purchases as approved by the Manager of Security.
Research, write and revise the Department Manual of Policies and Procedures.
Recommend, assist, and lead in employee discipline procedures.
Coordinate, approve and maintain daily paperwork and packets.
Review and approve reports prepared by subordinate officers.
Conduct periodic performance evaluations on appointed personnel.
Leverage all available tools and technology to their fullest potential in support of loss prevention efforts.
Develop and manage an internal auditing team.
Monitors emerging trends in risk assessment and loss prevention.
Implements innovative strategies to safeguard assets and operations and anticipates future challenges.
Qualifications:
Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management.
1 - 4 Years related experience Law Enforcement.
At least 21 years of age.
Possess a valid driver's license.
Possess or have the ability to obtain NC and SC armed Security Officer certification.
Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer.
Must be able to obtain a certificate in non-confrontational investigative interviewing techniques.
Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback.
Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies.
Must possess a working knowledge of Criminal Law.
Required to read, comprehend and speak English language.
Ability to work nights, weekends, and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.
How much does a service manager earn in Concord, NC?
The average service manager in Concord, NC earns between $43,000 and $116,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Concord, NC
$71,000
What are the biggest employers of Service Managers in Concord, NC?
The biggest employers of Service Managers in Concord, NC are: