Service manager jobs in Dartmouth, MA - 1,542 jobs

*IMMEDIATELY HIRING* Seeking experienced groomer for Salon Manager Position; full time for established boutique Dog Daycare / Grooming Business located in Pembroke, Ma. Must have at least two years' experience working in a salon as a groomer. Must have good listening skills, customer service skills and must be reliable and honest. Great opportunity to step into a solid busy client base. Pay commensurate with experience and existing client book you may bring with you. *Compensation is commission based, paid bi-weekly through payroll service with direct deposit. Hourly pay for any additional hours in the daycare *operations. Familiarity with Gingr helpful. PLEASE DO NOT APPLY IF YOU HAVE NO GROOMING EXPERIENCE OR TRAINING. Job Type: Full-time Pay: $17.00 - $22.00 per hour Expected hours: 30 - 40 per week Benefits: * Employee discount * Flexible schedule Work Location: In person

Outerland is a team of dedicated outdoor professionals committed to delivering a high standard of service, through our focus on the client experience. We prioritize what is routinely considered secondary to the service provided by focusing on people first - our clients and our employees. We nurture the growth and aspirations of our team, knowing that happy, fulfilled people result in great service. By assembling good people who come together as a team, we consistently deliver an unrivaled experience for our clients. Role Description We are in search of an Operations Manager to oversee and grow our construction team. The operations manager will spend the majority of their time on job sites, actively working with crews to execute projects while training and developing the team around them. The performance of an operations manager will be judged upon the following deliverables Project Execution Work hands-on with the field staff to execute the project scopes of work, including, but not limited to: Site prep and grading Hardscape and masonry Softscape installations Irrigation, lighting, and drainage Ensure both the quality and timeliness of work performed Develop the skills of the team through on-the-job training Demonstrate best practices for organization, care of equipment, work ethic, and client communication Provide foremen with clear, executable plans for their jobs Perform layout of job sites and properly set elevations and grades Manage handoff between hardscape and softscape crews Monitor crews for proper execution based on Outerland's SOPs through regular daily and weekly check-ins until project completion Personnel Management Hire, manage, and maintain a staff of high-performing team players who uphold the company values and contribute to the high performance of the construction team. Included within this responsibility is: Hire staff to fulfill the needs of the construction team, while monitoring the crew's average wage to make sure it stays within budget With the support of the PM, ensure all HR paperwork is completed in a timely manner in conjunction with the Director of HR. Paperwork includes Manage staff's compliance with Outerland Policies, including but not limited to, attendance, safety, and care of equipment Equipment and Fleet Management Oversee the utilization of equipment to ensure it is properly used and maintained, and that equipment expense is carefully controlled within budget. Manage the care of shared construction equipment Verify that all equipment is being properly maintained through regular inspection Ensure all foremen are completing DOT circle checks daily Train all employees in the proper use and maintenance of equipment prior to use. Snow Management Fulfill a management role in snow removal. This includes working at all hours and days of the week as needed. Available Benefits: 401(k) matching Medical/Vision/Dental Insurance Paid time off (PTO) Certification Reimbursement Uniform Reimbursement Career Advancement Qualifications: 10+ years of experience in residential landscaping installation, including hardscape, masonry, irrigation, and softscape Hoisting License and DOT Card Previous experience with Landscape or Construction Management. Extreme attention to detail and fantastic organizational skills Extensive managerial experience and a passion for developing, training, and mentoring teams. Outstanding communication and interpersonal skills. General computer skills In-depth knowledge of landscape construction procedures, materials, and project management principles. Ability to work effectively with individuals of diverse backgrounds, knowledge, and skill levels. Job Type: Full-time

Permanent Placement Title: Operations Manager Compensation: Up to $170K, commensurate with experience - plus benefits, plus 20% bonus : Our client operates within the highly regulated and innovative medical device supply chain, focusing on the creation of high-performance, treated metal components. Their core offering involves applying specialized coatings to materials used in the internal architecture of complex instruments (e.g., control wires, structural tubing, and shaping implements). They are committed to delivering the highest quality lubricious and functional surface solutions to facilitate the development of innovative, life-altering products. Don't miss out on this chance to join a remarkably stable and successful organization that is poised for continued growth. Position Description: Our client is seeking an Operations Manager to join our dynamic team, who has excellent people management skills and strong experience in running manufacturing operations. This is a full-time, onsite leadership role, and this person will manage all manufacturing value streams in their two manufacturing facilities. Responsibilities: Lead and motivate manufacturing team, foster a culture of accountability, collaboration, and continuous improvement. Collaborates with planning, production supervisors, and engineering on day-to-day production. Works with manufacturing teams and engineering to implement and maintain process controls and quality control standards to ensure products meet or exceed customer requirements. Drives change and strategies to scale manufacturing operations to meet future growth. Completes resource planning and proactively identifies resource gaps. Coaches, mentors, and develops staff and production associates, including onboard new hires. Ensures cross-training and development plans are completed for entire organization. Establishes Lean manufacturing strategy, leads daily standup meetings, and Gemba walks. Identifies process improvements and develops strategies to drive efficiency and cost savings. Collaborates with senior leadership and HR on new hire needs and team training requirements. Fosters effective communication and teamwork to achieve business objectives. Organizes team to perform all manufacturing activities to be compliant with Quality and EHS requirements, policies, and procedures. Establishes and maintains departmental goals and metrics. Manages departmental expenses and cost reduction opportunities. Qualifications: Minimum 5 years of people management experience, preferably in the medical device industry. Proficient knowledge and application of GMPs & ISO 13485 system requirements, and knowledge of equipment qualifications tools (i.e., IQ, OQ, & PQ). Must be customer focused, have a strong quality mindset, and make effective risk-based decisions. Able to successfully manage complex situations, provide clarity and focus to teams, and has experience in driving continuous improvement projects and strategies. Possess practical knowledge of Lean Principles and Six Sigma Methodology. Lean and Six Sigma certification are a plus. Able to actively listen, flex communication style, and respond with empathy. Must be able to work in a fast-paced cross-functional team environment, with minimal supervision, and effectively communicate and present to all levels of an organization. Possess excellent people skills and emotional intelligence along with strong analytical, strategic planning, critical thinking, change management, facilitation, influencing, attention to detail, project management and problem-solving skills. Demonstrates good financial and business acumen, able to manage financial expenses and budgets . Education & Certifications: BS Engineering or BA Business degree required, an advanced degree such as MS Engineering and/or MBA is a plus. Benefits: 401K: Eligible after 3 months, automatically enrolled at 6%, match 3%, and Profit Sharing Tufts Medical / Delta Dental / EyeMed Vision - all eligible after 30 days Equal Opportunity Employer: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices. About RCM: RCM Technologies, Inc. (Nasdaq: RCMT) is a business and technology solutions provider with world-class talent in key market segments. We help design, build, and enable the Industries of Tomorrow, Today. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

States considered: NY, CT, RI, MA, VT, NH, ME Role Description We are seeking a highly capable individual for Area Business Manager (ABM), US Diagnostics Division. Primary responsibilities include leadership and development of colleagues, while utilizing solution coaching, and business planning capabilities to execute overall strategies to maximize sales performance within the assigned geography. The ABM will lead and model Zoetis Core Beliefs within the team and company. This position will require travel throughout the designated geography and may require overnight stays. Leading People Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities Direct the business activities and efforts of the area Diagnostics Sales Consultants (DSC) and Diagnostic Technical Specialists (DTS) to meet objectives set forth by management. Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools. Spend 75% of available time on field-coaching days to help DSCs and DTSs meet performance objectives by strengthening their core capabilities and professional development Demonstrate strong leadership and collaboration across all team members Sales Performance Meet or exceed sales objectives (quota) the Diagnostics business via development and coaching of DSCs and DTSs within targeted area Successfully lead the launch of new products / services /equipment Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports. Leading the Business Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall. Coordination and resource allocation of marketing efforts in the area, balancing needs of Diagnostic Sales Consultant and Diagnostic Technical Specialists Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc. Attending and participating in new product launches and periodic regional/area sales meetings. Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management. Education and Experience Undergraduate degree (BS/BA) strongly preferred Minimum of 3 years people leader/management experience for external talent Technical Skills Success in previous roles including people leadership and creatively finding opportunities or solving problems to drive sales performance. Excellent communication, interpersonal, business management and computer skills Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic Ability to work in a cross-functional team-based environment, align with and influence internal and external stakeholders, and build / manage relationships at all levels of an organization. Adept at working in highly fluid, complex, and ever-changing environments. Uses analytics and insights to enhance decision-making and tactical execution across area. Follow-through and attention to detail. Ability to manage assigned expense budgets Customer focused professional demeanor and presentation style. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter Animal Health experience and knowledge of small animal veterinary medicine Diagnostic experience preferred Exhibit willingness to accept and incorporate feedback Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information Proficiency in MS Office (Word, Excel, Outlook, Powerpoint) and ability to learn Zoetis systems Physical Skills Ability/Willingness to travel extensively (50-60%) to manage area personnel and business needs as necessary The US base salary range for this full-time position is $119,000 - 171,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentive. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Job Description Davico, Inc. is seeking a dynamic Customer Service and Marketing Manager to join our growing team. This unique dual-role position blends strong customer service leadership with creative marketing responsibilities. If you're organized, energetic, and passionate about delivering an exceptional customer experience while producing compelling content, this is an excellent opportunity to build a long-term career with a stable, profitable company. About the Role As the Customer Service and Marketing Manager, you will oversee daily customer service operations while developing content that strengthens customer engagement and internal communication. You will manage order entry, handle customer inquiries, support multi-line phone operations, and create marketing materials including customer bulletins, social media content, photos, and videos. Over time, this role may grow to include supervising a small team. What You'll Do In this role, you will lead all aspects of customer service with accuracy, professionalism, and a customer-first mindset. You will handle order processing, customer communication, and phone support while producing creative content that enhances brand visibility and strengthens customer relationships. You will also support office operations, improve customer service processes, and become proficient with company platforms such as Global Shop, Access Catalog, Illumaware, and related tools. A key expectation is upholding Davico's commitment to exceptional service-customer service so strong that customers rave about it. What We're Looking For We are seeking candidates with at least five years of experience in customer service, office management, or marketing-related content creation, although motivated recent graduates will also be considered. Strong computer skills and proficiency with Office applications are required, along with comfort using creative tools for photo and video production. The ideal candidate is proactive, organized, creative, and customer-focused, with excellent communication skills, the ability to manage multiple priorities, and high ethical standards. Compensation & Benefits Compensation is competitive and based on experience and performance. The role includes a full managerial benefits package with health, dental, and life insurance, a matching 401(k), and progressive incentive pay based on defined, measurable goals.

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing FootJoy is seeking a strategic and people-focused Customer Service Manager to lead our team in delivering exceptional service across B2B and DTC channels. This role is central to driving operational excellence, implementing modern technologies (SAP ERP, Salesforce Service Cloud, RepSpark B2B Hub), and fostering a culture of continuous improvement. You'll oversee daily operations, coach and develop team members, and champion process optimization to elevate customer satisfaction and performance. If you're passionate about leadership, innovation, and creating world-class customer experiences, we'd love to hear from you. Key Responsibilities & Qualifications: Lead and mentor the Customer Service team to achieve best-in-class service levels and timely case resolution. Drive adoption and training of new technologies including SAP ERP, Salesforce Service Cloud, and RepSpark B2B Hub. Collaborate cross-functionally to improve service execution and align with broader business goals. Develop and implement onboarding and training programs to support team growth and performance. Establish and monitor KPIs to drive continuous improvement across B2B and DTC channels. Champion process optimization and change management initiatives. Strong leadership, communication, and analytical skills with experience in customer service operations. What You Bring Bachelor's degree required. Experience with SAP ERP is required to be successful in this role Minimum 5 years of customer service experience, including 2+ years managing a customer service or call center team. Proven leadership experience in hiring, training, performance management, and team development. Strong presentation, analytical, and problem-solving skills. Advanced proficiency in Microsoft Excel; intermediate to advanced skills in Word and PowerPoint. Experience with SAP ERP and Salesforce Service Cloud (or similar customer service platforms) required. #LI-Hybrid #LI-DB1 Our Commitment to You At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way. Pay Range: $83,117.00-$103,714.00 Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation. 1. Tell me about a time you led a customer service team through a major process or technology change (such as implementing a new ERP or CRM system). How did you ensure adoption and maintain service levels during the transition?" 2. Customer service performance often hinges on KPIs and analytics. Can you share an example of how you used data to identify a problem and implement a solution that improved service quality or efficiency? EEO and Additional Statements Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details. Global Candidate Privacy Notice

Milton CAT is looking for a Service Supervisor who is highly driven and understands how to drive business and process. If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you. Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT. You will go through extensive training covering "who we are at Milton CAT", the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole. Salary Range: $80,000-$95,000 based on experience. This position is bonus eligible. Benefits include: * Paid Time Off + 8 company paid holidays * Medical, Dental and Vision insurance options for Employee and Family * Disability & Life Insurance Packages * Competitive Retirement Plan * Tuition Reimbursement - available to FT employees with 1 year+ of service * Additional supplemental offerings and discount programs * Employee Referral Program Responsibilities * Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed. * Become an integral part of the team: Listen, learn, contribute and continue to drive improvements. * Pick the right technician for the right job. * Drive metrics and business to run an efficient and profitable shop. * Co-create annual goals and budget, in alignment with the organization's financial and operational objectives. * Drive and support a strong safety culture. * Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices. * Oversee work order accuracy and closing process and the appropriateness of parts and labor. * Manage, mentor, develop and coach service technicians Minimum Educational Requirements Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree. Qualifications * Demonstrated ability to lead teams, set expectations and execute results * Strong service department operations background and experience * Highly process/metrics driven, knows how to run a highly efficient service department * Solid communication and negotiation skills (with employees, customers and vendors) * Proficient in technology (ERP systems, desktop/cloud applications, operational reports) * Strong problem-solving skills and detail oriented with a high level of accuracy. * Highly driven, sense of urgency, strong customer service orientation, does not punch a clock This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background checks and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Benefits: Bonus based on performance Competitive salary Signing bonus Company parties Opportunity for advancement $250 sign-on bonus and after 90-day probationary period another $750 We provide: Year-round stable, steady work Regular work hours Flexible scheduling Cover related expenses such as gas, oil changes, etc. *varies by location TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of Attleboro is a Home Ally Service company dedicated to providing premium Construction and handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. If you have 10 or more years of paid experience in general carpentry and handyman work, we want to hear from you. We are looking for a seasoned Team Leader with the following experience: Massachusetts CSL (Unrestricted Construction Supervisor License) (Not required but perferred) Managing 1 to 3 person teams Purchasing job materials Job estimating Deck building Door Installations Bathroom upgrades / remodel Quoting jobs / projects Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior NOTE: Requires your own Truck/Van and tools. Company owned Vans maybe available in the future if availble. What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Also, large construction projects requiring permits such as deck,. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US, and speak fluent English We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you! Responsibilities: As a Field Service Supervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed. Specific duties include: Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner Resolves excessive consumption problems Stays abreast of industry technological developments and conveys this knowledge to team members Attends District safety meetings; interfaces effectively with other internal departments Promotes and supports the brand Requirements: As a Field Service Supervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 3+ years related supervisory experience HVAC industry experience preferred; and/or related industry experience a plus Exceptional leadership skills a must Valid driver's license and clean driving record Benefits As a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage Dental coverage Retirement Savings Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.

Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further. Role:Technology Lead - Core Java, JSP, JDBC, J2EE, Struts, RESTful webservices, Hibernate, using the latest SDKs and tools and frameworks such as Spring, RxJava Duration: Full TIme Location: Cranston, RI Qualifications Basic • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 4 years of experience with Information Technology Preferred • At least 4 years of Java development experience, ideally in a team lead role • Knowledge of architectural design patterns, performance tuning and functional designs. • At least 4 years of experience in Core Java, JSP, JDBC, J2EE, Struts, RESTful webservices, Hibernate, using the latest SDKs and tools and frameworks such as Spring, RxJava • Ability to develop functional, technical and user interface designs for an application that meets the defined requirements (business, system performance and standards) • At least 4 years of experience in specific coding concepts and/or languages, especially around modern application architectures. • At least 2 years experience with web applications that use responsive design to better support mobile browsers. • AT least 2 years of experience in highly-secured online environments that use n-tier designs and extensive firewalling to enhance security. • At least 4 years experience interfacing with back-end applications using MQ, SOAP, RESTful services, and JSON. • At least 2 years of experience in multi data center physical implementation models for scalability and resilience. • Experience with Spring Boot, Netflix OSS, HATEOAS, Gradle/Maven is a plus. ReST/Resource Oriented Design, Wiremock, JUnit/Mockito/Assert4J, AMQP/JMS/MQ, Functional Reactive/ Lambdas/Streams, Agile/Jira,Jenkins/Cobertura/PMD/FindBugs are good to have. • Experience and desire to work in a Global delivery environment • Communication and Analytical skills Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education Additional Information All your information will be kept confidential according to EEO guidelines.

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*

Benefits: Bonus based on performance Competitive salary Signing bonus Company parties Opportunity for advancement $250 sign-on bonus and after 90-day probationary period another $750 We provide: Year-round stable, steady work Regular work hours Flexible scheduling Cover related expenses such as gas, oil changes, etc. *varies by location TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of Attleboro is a Home Ally Service company dedicated to providing premium Construction and handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. If you have 10 or more years of paid experience in general carpentry and handyman work, we want to hear from you. We are looking for a seasoned Team Leader with the following experience: Massachusetts CSL (Unrestricted Construction Supervisor License) (Not required but perferred) Managing 1 to 3 person teams Purchasing job materials Job estimating Deck building Door Installations Bathroom upgrades / remodel Quoting jobs / projects Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior NOTE: Requires your own Truck/Van and tools. Company owned Vans maybe available in the future if availble. What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Also, large construction projects requiring permits such as deck,. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US, and speak fluent English We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $35.00 - $50.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.

Job Description About the Role: The Lead Service Technician plays a critical role in ensuring the efficient operation and maintenance of equipment and systems within the organization. This position is responsible for leading a team of service technicians, providing technical expertise, and ensuring that all service tasks are completed to the highest standards. The Lead Service Tech will coordinate service schedules, troubleshoot complex issues, and implement solutions that minimize downtime and enhance system performance. This role requires a proactive approach to identifying potential problems and mentoring junior technicians to develop their skills. Ultimately, the Lead Service Technician ensures customer satisfaction through timely, effective service delivery and continuous improvement of service processes. Minimum Qualifications: High school diploma or equivalent; technical certification or associate degree in a relevant field preferred. Minimum of 5 years of experience in a service technician role with demonstrated technical proficiency. Proven experience leading or supervising a team in a technical or service environment. Strong knowledge of mechanical, electrical, and electronic systems relevant to the industry. Valid driver's license and ability to travel to customer sites as required. Preferred Qualifications: Certification in specialized equipment or systems relevant to the company's service offerings. Experience with computerized maintenance management systems (CMMS) or similar software. Advanced troubleshooting and diagnostic skills using modern tools and technology. Formal leadership or management training. Experience working in a customer-facing role with strong communication skills. Responsibilities: Lead and supervise a team of service technicians in daily operations and service calls. Diagnose, troubleshoot, and repair complex mechanical, electrical, or electronic equipment issues. Develop and implement preventive maintenance plans to reduce equipment failures and downtime. Coordinate service schedules and manage resources to meet customer and organizational needs. Provide technical training and mentorship to junior technicians to enhance team capabilities. Maintain accurate service records, reports, and documentation in compliance with company policies. Collaborate with other departments to improve service processes and customer satisfaction. Ensure compliance with safety regulations and company standards during all service activities. Skills: The Lead Service Technician utilizes strong technical skills daily to diagnose and resolve complex equipment issues efficiently, ensuring minimal disruption to operations. Leadership and communication skills are essential for managing the service team, coordinating schedules, and providing clear guidance and training to junior technicians. Problem-solving abilities are applied continuously to develop preventive maintenance strategies and improve service processes. Organizational skills are critical for maintaining accurate records and managing multiple service requests simultaneously. Additionally, proficiency with diagnostic tools and software enhances the technician's ability to deliver timely and effective solutions, contributing to overall customer satisfaction.

We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues. What You'll Do: Lead & Support the Team Supervise, coach, and train residential real estate and commercial loan servicers Work alongside the team. Assure that processes and procedures are efficient and compliant. Participate in hiring and performance management Foster a collaborative, member service-focused environment Hands-On Loan Servicing Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries Serve as escalation point for member, borrower, and attorney questions Compliance & Audit Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready Act as primary contact for servicing audits and reviews Maintain procedures and incorporate regulatory or policy changes Systems & Process Improvement Work directly in servicing systems supporting residential and commercial real estate loans Partner with vendors and internal teams to improve workflows and accuracy Support servicing projects and quality improvement initiatives Reporting & Communication Track servicing KPIs and prepare regular reports Identify trends or issues and recommend solutions Communicate with members, borrowers, attorneys, vendors, and internal partners Servicing Functions You'll Support Review and maintain residential and commercial real estate loan files Perform loan corrections and general ledger postings Manage ACH and automatic payment setups Monitor recorded mortgages and collateral documentation Prepare payoff quotes and process discharges Support secondary market documentation and reconciliations Conduct quality control reviews of residential mortgage originations Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts Assist with member calls and servicing issues as needed Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements Qualifications Strong experience in residential, commercial and real estate loan servicing Knowledge of servicing regulations and compliance requirements Basic understanding of general ledger accounting Ability to balance hands-on work with supervisory responsibilities Strong organizational, communication, and problem-solving skills Proficiency with loan servicing systems and financial applications Education & Experience Experience in residential, commercial or real estate loan servicing required 1-2 years of experience in a bank or credit union Prior lead or supervisory experience preferred High school diploma or equivalent Supervisory Responsibilities Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers ________________________________________________________________________________________________________________________ The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. SCU Credit Union is an equal employment opportunity employer. Salary Description $29 - $36 per hour

The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class “D” License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the general direction of the Manager, Member Services, the Supervisor of member Services is responsible for the direct supervision of the Member Services colleagues (Advocates, Sr. Advocates and Team Leaders). The Supervisor is responsible for maintaining up-to-date knowledge of Point32Health products and communicating changes to staff; providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility and enrollment policies to members, staff and other internal customers. The Supervisor actively coaches, trains and monitors Member Services Advocates. The role is responsible for making recommendations and developing action plans to improve workflows, enhance the customer experience and also provide leadership and guidance to all team members. The Supervisor monitors team productivity, reports on issues, identifies opportunities for improvement, and satisfies corporate and customer service goals and objectives. The Supervisor may represent Member Services staff and their respective customers in related departmental or corporate initiatives. Job Description * Team Management: * Oversee daily operations of the service center team. * Schedule shifts and manage attendance. * Provide training and development for team members. * Performance Monitoring: * Track and analyze key performance indicators (KPIs). * Conduct regular performance reviews of team members and provide feedback. * Implement strategies to improve team performance. * Customer Service: * Ensure high levels of customer satisfaction. * Work to ensure calls and issues are being resolved on first contact * Handle escalated customer issues and complaints. * Develop and implement customer service policies and procedures. * Reporting and Analysis: * Prepare and present reports on team performance and customer feedback. * Analyze data to identify trends and areas for improvement. * Use insights to make informed decisions and recommendations. * Communication: * Facilitate effective communication within the team and with other departments. * Conduct team meetings and briefings. * Ensure team members are informed about updates and changes. * Quality Assurance: * Monitor and evaluate calls for quality assurance purposes. * Provide coaching and support to ensure adherence to quality standards. * Develop and implement quality improvement initiatives. * Technology and Tools: * Ensure the team is proficient with contacts center software and tools. * Troubleshoot technical issues and coordinate with IT support. * Stay updated on new technologies and recommend upgrades. * Compliance: * Ensure compliance with company policies and industry regulations. * Conduct regular audits and assessments. * Address any compliance issues promptly. * Ensure all interactions are HIPAA compliant and adhere to state and federal regulations. * Continuous Improvement: * Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements. * Other duties or projects as assigned by your manager Qualifications - what you need to perform the job. Education, Certification and Licensure Required: Associate degree or equivalent work experience Preferred * Bachelor's degree or equivalent work experience preferred. Experience (minimum years required): Required * 3-5 years of customer service experience. Preferred * Previous supervisory experieince. * Customer service experience in health care, call center or corporate office. * Knowledge of medical terminology. * Prior experience training and working in a virtual/remote setting. Skill Requirements The following skills help ensure a call center supervisor can effectively manage their team and maintain high standards of customer service. To excel as a call center supervisor, several key skills are essential: Leadership: Ability to inspire and motivate the team, providing clear direction and support. Communication: Strong verbal and written communication skills to effectively interact with team members and customers. Problem-Solving: Aptitude for identifying issues and implementing effective solutions quickly. Analytical Skills: Ability to analyze performance data and make informed decisions based on insights. Customer Service: Deep understanding of customer service principles and practices to ensure high satisfaction levels. Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and goals. Technical Proficiency: Familiarity with contact center software and tools, and the ability to troubleshoot technical issues. Conflict Resolution: Skills to handle escalated customer complaints and resolve conflicts within the team. Adaptability: Flexibility to adapt to changing situations and new challenges. Coaching and Mentoring: Ability to train, develop, and provide constructive feedback to team members. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): * Must be able to work under normal office conditions and work from home as required. * Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. * May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members Salary Range $63,969.29 -$95,953.93 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: * Medical, dental and vision coverage * Retirement plans * Paid time off * Employer-paid life and disability insurance with additional buy-up coverage options * Tuition program * Well-being benefits * Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit *********************************************** We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_****************************

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the general direction of the Manager, Member Services, the Supervisor of member Services is responsible for the direct supervision of the Member Services colleagues (Advocates, Sr. Advocates and Team Leaders). The Supervisor is responsible for maintaining up-to-date knowledge of Point32Health products and communicating changes to staff; providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility and enrollment policies to members, staff and other internal customers. The Supervisor actively coaches, trains and monitors Member Services Advocates. The role is responsible for making recommendations and developing action plans to improve workflows, enhance the customer experience and also provide leadership and guidance to all team members. The Supervisor monitors team productivity, reports on issues, identifies opportunities for improvement, and satisfies corporate and customer service goals and objectives. The Supervisor may represent Member Services staff and their respective customers in related departmental or corporate initiatives. Job Description Team Management: Oversee daily operations of the service center team. Schedule shifts and manage attendance. Provide training and development for team members. Performance Monitoring: Track and analyze key performance indicators (KPIs). Conduct regular performance reviews of team members and provide feedback. Implement strategies to improve team performance. Customer Service: Ensure high levels of customer satisfaction. Work to ensure calls and issues are being resolved on first contact Handle escalated customer issues and complaints. Develop and implement customer service policies and procedures. Reporting and Analysis: Prepare and present reports on team performance and customer feedback. Analyze data to identify trends and areas for improvement. Use insights to make informed decisions and recommendations. Communication: Facilitate effective communication within the team and with other departments. Conduct team meetings and briefings. Ensure team members are informed about updates and changes. Quality Assurance: Monitor and evaluate calls for quality assurance purposes. Provide coaching and support to ensure adherence to quality standards. Develop and implement quality improvement initiatives. Technology and Tools: Ensure the team is proficient with contacts center software and tools. Troubleshoot technical issues and coordinate with IT support. Stay updated on new technologies and recommend upgrades. Compliance: Ensure compliance with company policies and industry regulations. Conduct regular audits and assessments. Address any compliance issues promptly. Ensure all interactions are HIPAA compliant and adhere to state and federal regulations. Continuous Improvement: Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements. Other duties or projects as assigned by your manager Qualifications - what you need to perform the job. Education, Certification and Licensure Required: Associate degree or equivalent work experience Preferred Bachelor's degree or equivalent work experience preferred. Experience (minimum years required): Required 3-5 years of customer service experience. Preferred Previous supervisory experieince. Customer service experience in health care, call center or corporate office. Knowledge of medical terminology. Prior experience training and working in a virtual/remote setting. Skill Requirements The following skills help ensure a call center supervisor can effectively manage their team and maintain high standards of customer service. To excel as a call center supervisor, several key skills are essential: Leadership: Ability to inspire and motivate the team, providing clear direction and support. Communication: Strong verbal and written communication skills to effectively interact with team members and customers. Problem-Solving: Aptitude for identifying issues and implementing effective solutions quickly. Analytical Skills: Ability to analyze performance data and make informed decisions based on insights. Customer Service: Deep understanding of customer service principles and practices to ensure high satisfaction levels. Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and goals. Technical Proficiency: Familiarity with contact center software and tools, and the ability to troubleshoot technical issues. Conflict Resolution: Skills to handle escalated customer complaints and resolve conflicts within the team. Adaptability: Flexibility to adapt to changing situations and new challenges. Coaching and Mentoring: Ability to train, develop, and provide constructive feedback to team members. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members Salary Range $63,969.29 -$95,953.93 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit *********************************************** We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_****************************

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

The Rhode Island Youth Service Director is the driving force behind DREAM's mission in the region, serving initially as the sole staff member on the ground while remaining deeply connected to the broader DREAM team. They will lead a passionate network of volunteers and partners dedicated to closing the opportunity gap through mentoring and transformative out-of-school experiences, and grow their staff team over time. The Director will play a central role in launching and growing the organization in the region. This position requires a visionary leader who can balance strategic planning, program development, staff supervision, fundraising, and on-the-ground implementation to achieve the organization's ambitious goals. This is a highly collaborative role with substantial support from multiple leaders and departments across the organization. Ongoing collaboration and teamwork across all elements of this role is core to the expectations, as is a close working relationship with other senior leaders and program staff who will help to ensure program quality and sustainability. Over the first two years, this role will work to launch two program sites, achieve operational sustainability, and build out key systems, resources and partnerships. If you're a bold leader ready to make a lasting difference, this is your opportunity to drive meaningful change. *The DREAM Program is committed to fostering a welcoming and inclusive environment where all staff, volunteers, youth and families have the opportunity to thrive. We believe in continuous learning and growth, and we encourage members to engage with curiosity, openness, and a commitment to making a meaningful impact. Our mission is to close the Opportunity Gap by providing mentorship and enriching experiences that support youth from a wide range of backgrounds. We seek teammates who bring unique and varied perspectives, experiences, and skills. DREAM values individuals who are dedicated to creating an environment where everyone feels seen, supported, and empowered. Overview of Responsibilities of the Senior Youth Service Director: Expand DREAM's Reach As the Youth Service Director, you will drive the expansion of DREAM's programs, launching and growing sites. This includes cultivating strong partnerships with housing organizations, establishing DREAM as a key volunteer opportunity on local college campuses, and connecting with families in partner housing communities to enroll youth. Deliver Excellent Programming You will ensure the consistent implementation of DREAM's Village Mentoring Model and Elements of Effective Practice in Mentoring across all sites. Additionally, you will collaborate on and lead the strategic onboarding of volunteers, AmeriCorps members, DREAM families, and other regional stakeholders. You will also oversee the execution of Summer Enrichment Programs at each site within your region, including designing and implementing summer member orientation, ensuring safety and supervision, and leading a regional focus on literacy. You will manage the logistics that keep DREAM's programs running smoothly, including enrollment compliance for mentees and mentors through DREAM's data management and background-checking systems. You will oversee regional budgeting, fund allocation, and financial management to ensure sustainable growth. Additionally, you will be responsible for seasonal hiring to ensure that both academic-year and summer programs are fully staffed and well-supported. Provide Supervision and Leadership You will lead a dynamic and growing team, to coordinate local programming, mentor volunteers, and oversee AmeriCorps members. You will provide regular team and one-on-one support while maintaining strong relationships with program sites through consistent visits and partnership management. As part of the All-DREAM Program Leadership team, you will collaborate with leaders across the Northeast in regular virtual meetings. Additionally, you will assess and adapt the region's strategic plan and goals to align with available resources and evolving community needs. Preferred qualifications/experience: 3+ years of experience in managing a group of employees, service members and/or volunteers. Demonstrated practice or education serving and supervising individuals who have a variety of lived experiences in a manner that is respectful and aware of how those experiences impact who they are as individuals and as a community. Experience supervising and leading a strategic visioning and execution process. Demonstrated skills in communication and facilitation with and among teams. Experience supervising and maintaining an organizational property, office, and/or program space. Computer proficiency: comfort with Microsoft Office apps, Google's GSuite and email communication; database experience; accounting software experience. Familiarity with AmeriCorps grant requirements and mentoring program requirements as expressed by CNCS and state and local regulations, respectively. Demonstrated ability to manage time and set priorities while giving consideration to staff, the organization, and the self. Creativity, energy, and an entrepreneurial spirit. A contagious energy for DREAM's work. Comfortable working in an outdoor environment in all seasons. Type of work/expected commitment: This is a full time, salaried, overtime exempt position. The position will average 35-45 hours per week with regular evenings and occasional weekend events over the course of the year. Participation and leadership at regular multi-day retreats is required (typically one each quarter). Compensation: Total compensation value: upwards of $70,000 which includes: Salary range commensurate on experience ($56,023-64,011), overtime exempt. Group Medical Insurance for the employee paid at 100% of cost the plan (no probationary period - plan is based on our current group offering in Vermont - a “bronze” plan level) five weeks (25 work days) paid time off (PTO) inclusive of vacation, sick and personal days; eight (8) paid holidays (including six (6) single days, a winter break from December 24-January 1 and a November break); free access to Employee Assistance Program and its corresponding benefits; free access to Amazon Prime buying and streaming services; paid membership in position-specific professional organization; access to professional development opportunities; DREAM gear/uniforms; access to 3% employer match retirement plan, and expanded health benefits (dental and vision) with employee contribution. Work environment: This position operates in multiple spaces. The spaces included will often be an indoor environment, in both shared and remote workspaces. You will often travel to other regions, be present on-site with children, families, and volunteers, within the housing communities we serve, or on campus at the colleges we are partnered with. This role routinely uses computers, phones, and a variety of other softwares (design, databases, organization) for communications, systems, and program accountability. Physical demands: The physical demands described here are representative of those that must be met by an employee/member to successfully perform the essential functions of this job: This position requires comfort working in outdoor environments, regardless of the weather. This position can be active and frequently requires standing, walking, and bending. While performing the duties of this job, the employee/member is regularly required to communicate with individuals who talk and hear. The employee/member may occasionally lift and/or move items over 50 pounds. While performing the duties of this job, the employee/member is regularly required to observe and comprehend using vision abilities that include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Travel: Travel includes local travel during the work hours described. Out-of-the-area and overnight travel may be occasionally expected. AAP/EEO Statement: The DREAM Program is an equal opportunity employer and an incorporated 501(c)3 charitable organization. The DREAM Program prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At will employment: The DREAM Program is an at will employer. Employment with The DREAM Program is voluntary and is subject to termination by you or The DREAM Program at will, with or without cause, and with or without notice, at any time. The policy of employment-at-will may not be modified by any officer or employee.