Job Title: Customer ServiceManager
Salary: $85,000-$100,000 base salary
Benefits: Eligible for Dental, Vision, Medical, 401(k)
About the Role
This Customer ServiceManager role is a highly visible, customer-facing position supporting active customers in a fast-paced manufacturing environment. You will manage end-to-end order processing, proactively communicate with customers regarding order status, delays, and logistics, and serve as a trusted point of contact for ongoing client needs.
Must-Have Qualifications
3-5 years of true customer servicemanagement experience.
Experience in manufacturing or a similar operational environment (no retail or call center backgrounds)
High school diploma or equivalent required; Bachelor's preferred (or equivalent experience)
Proficiency in SAP, Microsoft Office, Excel, and other web-based systems
Demonstrated experience in order entry and diffusing customer complaints
Soft Skills & Leadership Traits
Customer-centric and service-oriented mindset
Thick skin; able to handle difficult conversations professionally
Strong problem-solving and conflict resolution skills
Proactive, forward-facing, and solutions-focused
Confident communicator with the ability to build strong customer relationships
Adaptable, resilient, and able to thrive in a fast-paced environment
Strong ownership and accountability for outcomes
Key Responsibilities
Input, manage, and review customer orders for accuracy and readiness for shipment
Proactively communicate with customers regarding delays, changes, or issues
Direct customer interaction on a daily basis
Previous experience managing or mentoring staff (will have 2 direct reports)
Coordinate deliveries and ensure customer carriers are prepared
Maintain and manage repeat customer relationships
Handle inquiries, complaints, and escalations professionally
Generate and maintain order, billing, and service-level reports
Perform daily billing and process debits/credits as needed
Maintain customer pricing files
Coordinate warehouse pickups with customers, sales, and third-party warehouses
Lead and manage Customer Service functions and staff (for managerial role)
Optimize processes to achieve KPIs and maintain accurate SAP master data
Evaluate vendor/3PL partner performance and resolve quality or logistics issues
$85k-100k yearly 2d ago
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Branch Operations Manager
Insight Global
Service manager job in Raleigh, NC
As the Branch Operations Manager, you'll be responsible for overseeing all field operations for installation projects, ensuring safety, quality, productivity, and profitability. This role involves direct leadership of field managers and crews, driving operational excellence, and implementing process improvements. The position is located at the branch location and requires regular site visits.
Key responsibilities include:
· Coordinating the scheduling of project starts, working closely with home builders to ensure each launch goes smoothly, including the start of new subdivisions.
· Assigning projects to field managers is a key part of your day, making sure each manager's workload and expertise align with project needs.
· Managing field logistics is essential, from allocating labor and materials to overseeing equipment and resolving any issues that arise on-site.
· You'll spend about 25-35% of your time out in the field, supporting teams, inspecting job sites, and building relationships with commercial developers and general contractors.
· 10-15% of your time is dedicated to addressing client needs and ensuring their satisfaction.
· Roughly half of your time will be spent at the branch location, where you'll oversee inventory controls, maintain the facility, and handle administrative responsibilities.
· You'll develop look-ahead schedules to anticipate project needs, prevent delays, and keep operations running efficiently.
Your daily work will involve using Sage, ERP systems, and Excel, and you'll need a solid understanding of prime contracts and subcontract change orders to manage projects effectively.
Required Skills & Experience
· High school diploma or equivalent required · 7-10 years of experience in construction in a trade environment (mechanical, electrical, plumbing, roofing, etc.) · At least 3 years of experience managing teams · Proficiency in reading blueprints, specifications, and installation diagrams · Proficiency in Google Suite and construction management software · Experience with project scheduling and resource planning tools · Strong problem-solving, decision-making, organizational, and time management skills Ability to manage multiple priorities in a fast-paced environment
Nice to Have Skills & Experience
· High-volume operations experience · Experience with Fire 360 or ServiceMaster · Bachelor's degree in construction management, business, or related field preferred · OSHA 30-hour certification · Comprehensive knowledge of exterior cladding systems and materials (vinyl, fiber, cement, etc.) , installation methods, and building codes · Bilingual (English/Spanish) communication skills Background as a Senior Project Manager or Branch Manager
This position is looking to pay between $100,000-$120,000 based on the level of experience
The Senior Manager of Outpatient Clinical Operations & Innovation plays a key leadership and support role in driving strategic initiatives, clinical innovation, and operational excellence. This position collaborates across functions, including technologists, radiologists, and internal/external stakeholders, to ensure alignment in protocols, workflows, and best practices. Responsibilities include supporting the implementation of advanced imaging technologies, optimizing clinical operations, and contributing expertise in multidisciplinary meetings and strategic planning sessions.
Key Responsibilities:
Clinical Operations
Collaborate with radiologists and site staff to maintain and update accurate, high-quality imaging protocols aligned with clinical standards and regulatory requirements.
Provide guidance and hands-on support to technologists and clinical staff on best practices to ensure safe, effective, and consistent imaging procedures.
Assist with image uploads and support research initiatives and clinical trial management by coordinating data collection and documentation.
Deliver on-site applications training, advanced procedure education, and demonstrations of new software features or clinical workflows to support staff development and operational excellence.
Support accreditation activities, including selecting and evaluating imaging studies for submission to meet regulatory and quality standards.
Partner with radiologists, operational teams, and the Director of Outpatient Clinical Ops to identify and resolve issues related to image quality and workflow efficiency.
Assist new technologists in mastering complex patient cases and advanced imaging protocols to ensure proficiency and confidence.
Support onboarding new clinical sites and the integration of updated imaging equipment, ensuring the deployment of the latest technology and protocols.
Project Management & Collaboration
Participate in workshops, meetings, focus groups, and cross-functional teams, serving as a clinical liaison between technologists, radiologists, and leadership to ensure alignment and effective communication.
Prepare and deliver slide decks, briefings, and progress summaries to support leadership and stakeholder decision-making.
Serve as the central communication point for project updates, action items, and follow-ups, ensuring timely information flow and accountability.
Maintain, update, and distribute new protocols and protocol changes.
Assist the Clinical Innovation team on equipment evaluation, as well as new advancements in imaging technology
Education and Experience:
Registered Technologists with ARRT or equivalent; additional subspecialized registry preferred (i.e., MRI, CT, PET)
Minimum of 3 years of experience in Radiology or Medical Imaging.
Experience with RIS and PACS
Strong Clinical applications experience - preferred
Strong analytical skills, with the ability to analyze data, identify trends, and make recommendations for improvement.
Ability to manage multiple priorities and work independently
Ability to travel as needed to support clinical operations and research initiatives.
$105k-152k yearly est. 1d ago
Operations Manager Mechanical Construction
Executive Global Recruiters LLC
Service manager job in Durham, NC
HVAC Construction Project Operations Executive
Our corporation is an established HVAC construction company with a proven track record of successfully building complex HVAC systems. We work on both design build and plan and spec. projects. Experience has enabled the firm to gain the understanding and ability to quickly respond to customer's needs. Responsiveness and high quality installation is a priority.
We have the flexibility to meet client's needs on a fast track basis while providing the most economical alternative. Our company has designed, installed and serviced projects which include: Computer Rooms, Clean Rooms, Boiler Rooms, Labs, Variable Refrigerant Flow Systems, Chilled Water Systems, Hot Water Systems, Cogeneration Systems, Variable Air Volume Systems, Constant Volume, Energy Recovery and Steam Systems.
We have the capability to provide a complete range of mechanical services from conceptual design to installation and follow-up maintenance. Flexibility in responding to customer's needs is a primary factor in our growth and success, with over 80% of revenue coming from repeat clientele. The firm is dedicated to providing the highest level of quality service.
$60k-98k yearly est. 3d ago
General Manager
The Connor Group 4.8
Service manager job in Durham, NC
This is an in office role that is located in the Durham area, relocation support available.
The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation.
Position Overview
We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Durham, NC. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us.
The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement.
Key Responsibilities
Lead overall operations and performance of assigned luxury apartment communities.
Drive revenue growth through effective sales leadership and business development strategies.
Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship.
Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards.
Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations.
Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level.
Qualifications
Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness.
Demonstrated ability to drive sales performance and grow business results.
Strong leadership presence with the ability to inspire, coach, and hold others accountable.
Highly competitive, goal-oriented, and motivated by results and recognition.
Exceptional communication, problem-solving, and decision-making skills.
Bachelor's degree preferred but not required.
What We Offer
Top Tier Benefits for you and your family, starting Day 1.
Total compensation: $125,000-$160,000 annually (base + bonus)
Equity Ownership opportunities with potential equity exceeding $2 million.
An award-winning culture that emphasizes accountability, achievement, and recognition.
Career development and advancement opportunities in a high-growth organization.
Join Us
At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.
Learn more and visit us at
careers.connorgroup.com/property-managers
$125k-160k yearly 3d ago
Salon Manager
Regis Haircare Corporation
Service manager job in Mebane, NC
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customer service at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$30k-46k yearly est. 6d ago
Dual Property Assistant General Manager
Wintergreen Hospitality
Service manager job in Smithfield, NC
We are looking for a creative, experienced and thoughtful leader to be the Dual Property Assistant General Manager for the Hampton Inn and the Home2 Suites by Hilton in Smithfield, NC.
The opportunity:
We're focused on building a servant-minded environment made of people dedicated to taking great care of their colleagues and guests. Our team is committed to creating an environment where the leader in this role will have a chance to learn and grow as a hospitality professional while bringing their unique perspective to their work.
If you spend much of your time thinking about how you can serve others, we want to speak with you. If you crave autonomy, purpose, and mastery, this is the role for you. If you have ideas that other hospitality management companies have resisted, we want to hear them. While you are helping cultivate a welcoming and supportive environment for our hotel team, we are also committed to nurturing your growth and development as well.
Here are the top attributes we're looking for in this leader:
Natural disposition toward generosity and friendliness
Capacity to handle complex challenges simultaneously
Extraordinary oral and written communication skills
Sharp emotional intelligence
Attentive and thorough in all work
Servant mentality (humility and self awareness, willingness to serve other people, including guests and coworkers)
The responsibility:
The Dual Property Assistant General Manager plays a critical role in supporting the GM daily while also being the team leader for multiple teams. You can expect to lend a hand tackling administrative tasks for each property while also coaching and developing team members at each hotel. If you're looking for an opportunity to apply your expertise across a wide scope of hotel operations and leadership, this is a well suited responsibility. In this role, you're also expected to form strong connections with our team members, guests, vendors and the community.
What You Will be Expected to do:
Recruit, orient, and train new team members on technical systems along with hotel culture and values
Build and improve workflow processes such as staff scheduling, supply ordering, and communications
Tactfully coach team members by creating a transparent work environment where feedback is encouraged to drive high caliber performance
Dream up ways of making the welcome experience magical then designing, testing, and implementing ideas
Serve as ongoing role model for other property leaders and the Welcome Team at both hotels
Serve as front office contact for Hilton and property champion for Hilton Honors and brand initiatives
Maintain front office related brand standards for Hilton Worldwide
Provide support and leadership to other hotel teams where needed
Assist GM with administrative tasks that support the hotel
Represent hotel during community engagements in Johnston County and beyond
Prepare yourself through professional development to eventually step into the General Manager role
***Paid medical, dental, vision, life insurance offered; PTO active after 90 days.
$41k-62k yearly est. 16h ago
Assistant Manager - Magnolia Pointe
Dominium Management Services 4.1
Service manager job in Durham, NC
Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.
Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.
We are currently seeking an Assistant Manager to join our team at Magnolia Pointe, a 266 unit apartment community in Durham, NC.
Position Summary:
As an Assistant Manager, you will be responsible for supporting the Community Manager with the daily operations of the property.
Responsibilities:
Maintain stable occupancy and meet budgeted financial goals
Build strong resident relations and provide excellent customer service
Assist the Community Manager to train, direct, motivate, and assist site personnel
Establish positive relationships within the community
Be on-call as scheduled by management
Qualifications:
1 - 2 years previous property management experience preferred
Section 8, Section 42, and/or Market Rate experience preferred
Yardi software experience preferred
Ability to work occasional evenings and weekends as needed
About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.
Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
#LI-KB1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$31k-37k yearly est. 2d ago
Regional Service Enablement Manager
Targan
Service manager job in Raleigh, NC
The Regional Service Enablement Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN's service standards and field operations strategy. This role combines field servicemanagement, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.
This position manages all aspects of regional service enablement, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations.
Key Job Responsibilities:
Service Enablement & Training ManagementManage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.
Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.
Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.
Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures.
Manage the training budget, including personnel, equipment, tools, and consumables.
Define, track and report training and service enablement KPIs to measure program effectiveness and technician readiness.
Documentation, Quality & Process Control
Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.
Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.
Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.
Regional Field Service Operations ManagementManage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.
Manage regional field schedules to ensure proper hatchery coverage and service execution.
Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).
Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.
Manage technical and soft-skill training for FSTs to align with the installed product base.
Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.
Manage regional field inventory processes, including reporting, cycle counts and asset control.
Desired Skills & Qualifications
Demonstrated experience managing field service or technical operations teams
Proven experience managing and developing field-based direct reports
Strong ability to manage technical problem-solving in complex operating environments
Experience managing standardized processes, documentation, and training programs
Financial management experience including budgeting, cost tracking, and forecasting
Strong analytical, organizational, and documentation skills
Ability to manage multiple priorities in a fast-paced, field-driven environment
Self-motivated, execution-focused, and results-oriented
Education and Experience Requirements:
Bachelor's degree in engineering, business, or related field (or equivalent experience)
7+ years of experience in field service, engineering, maintenance, or related roles
Minimum 3 years of experience managing or supervising direct reports
Advanced proficiency in Microsoft Office (Excel, Word, Outlook)
Valid driver's license and ability to meet travel requirements
Fluency in English required
Travel and Onsite Execution
Travel 20-30% locally and overnight to manage onsite service activities, installations, training, and escalations at customer hatcheries.
Manage onsite service execution during installations, complex service events, and recovery activities.
Support service operations Monday-Friday and holidays; occasional weekend support may be required based on operational needs.
Working Conditions:
Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel may be required, including up to 2-8 trips per year to visit suppliers, attend conferences, meetings (customer, investor, and business) and customer sites (hatcheries).
$72k-124k yearly est. Auto-Apply 19d ago
Regional Service Enablement Manager
Targan Inc.
Service manager job in Raleigh, NC
Job Description
The Regional Service Enablement Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN's service standards and field operations strategy. This role combines field servicemanagement, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.
This position manages all aspects of regional service enablement, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations.
Key Job Responsibilities:
Service Enablement & Training ManagementManage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.
Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.
Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.
Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures.
Manage the training budget, including personnel, equipment, tools, and consumables.
Define, track and report training and service enablement KPIs to measure program effectiveness and technician readiness.
Documentation, Quality & Process Control
Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.
Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.
Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.
Regional Field Service Operations ManagementManage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.
Manage regional field schedules to ensure proper hatchery coverage and service execution.
Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).
Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.
Manage technical and soft-skill training for FSTs to align with the installed product base.
Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.
Manage regional field inventory processes, including reporting, cycle counts and asset control.
Desired Skills & Qualifications
Demonstrated experience managing field service or technical operations teams
Proven experience managing and developing field-based direct reports
Strong ability to manage technical problem-solving in complex operating environments
Experience managing standardized processes, documentation, and training programs
Financial management experience including budgeting, cost tracking, and forecasting
Strong analytical, organizational, and documentation skills
Ability to manage multiple priorities in a fast-paced, field-driven environment
Self-motivated, execution-focused, and results-oriented
Education and Experience Requirements:
Bachelor's degree in engineering, business, or related field (or equivalent experience)
7+ years of experience in field service, engineering, maintenance, or related roles
Minimum 3 years of experience managing or supervising direct reports
Advanced proficiency in Microsoft Office (Excel, Word, Outlook)
Valid driver's license and ability to meet travel requirements
Fluency in English required
Travel and Onsite Execution
Travel 20-30% locally and overnight to manage onsite service activities, installations, training, and escalations at customer hatcheries.
Manage onsite service execution during installations, complex service events, and recovery activities.
Support service operations Monday-Friday and holidays; occasional weekend support may be required based on operational needs.
Working Conditions:
Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel may be required, including up to 2-8 trips per year to visit suppliers, attend conferences, meetings (customer, investor, and business) and customer sites (hatcheries).
$72k-124k yearly est. 20d ago
Technology Lead - Service Now
Avance Consulting Services 4.4
Service manager job in Cary, NC
Warm Greetings! My name is Srinath and I am a Sr. Technical Recruiter with Avance Consulting. We are a leading consulting company and have been in consulting business for last 10 years. We are primary vendors to several Fortune 1000, Investment Banks and Financial companies.
I found your resume on one of the job boards and it looks to be a good fit for an open position we have. Please review the listed below. If you are interested, please respond with your updated resume or give me a call on ************ Ext 238 at your earliest convenience. If you are not looking for new roles, please forward this email to someone either from your professional network or friends who are looking for new opportunities since we have an excellent referral program.
Hi,
I hope you are doing good.
I have Opportunity with one of my client, please find below Job Description for your review. If you are interested please forward me your updated resume along with your contact details to discuss further
Role: Technology Lead - Service Now
Duration: Full TIme / Permanent
Location: Cary, NC
Qualifications Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
Preferred
• At least 5 years of experience in configuration and maintenance of ITSM tools.
• At least 4 years experience configuring and maintaining Service Now.
• Good knowledge of Java/J2EE technology and framework.
• Domain knowledge of Insurance
• At least 5 years of experience in application maintenance and support.
• Analyze and resolve issues to ensure SLA adherence and customer satisfaction.
• Perform ticket triage, prioritization, independent testing, change management processes, implementation activities and post implementation support.
• Support client interfacing activities and create the relevant reports in a timely manner.
• Excellent written & verbal communication
• Strong Analytical skills
• Experience working with offshore/onshore resources
• Ability to work in team environment and client interfacing skills.
• Experience and desire to work in a Global delivery environment.
• Ability to work in team in diverse/ multiple stakeholder environment
• Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$81k-122k yearly est. 1d ago
IT Service Desk lead
Us It Solutions 3.9
Service manager job in Durham, NC
This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
Solid knowledge and experience with browser based applications.
Experience researching, analyzing and interpreting automated system problems.
Very good oral and written communication skills to effectively deal with all levels of the organization.
Solid experience leading a team.
Experience analyzing and projecting the needs of a team to ensure success.
Experience implementing and managing a help desk operation.
Additional Information
Thanks and regards,
Mandeep Singh
************ Ext 435
$83k-138k yearly est. 60d+ ago
Field Services Supervisor
Triumvirate Environmental 4.5
Service manager job in Raleigh, NC
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a skilled Field Service Supervisor to join our Raleigh, NC team. Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse environmental services and expertise to assist them with waste management and EHS compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity
The ideal candidate will be hands -on, safety-minded Environmental Services Field Supervisor experienced in overseeing and delivering waste management field projects within Environmental Services Industry . If you're a self-starter, excited by challenging field projects, and thrive in a fast-paced, dynamic environment, we want you on our team!
Responsibilities:
* Supervise and perform environmental field service projects from commencement and completion.
* Travel 30% throughout the Mid-Atlantic South Region in support of Field Service projects.
* Oversight of job site safety and field technicians.
* Oversee and participate in decontamination of laboratories and manufacturing spaces in each of the sectors listed above.
* Provide job scope details and pricing in support of the sales team. Manage profitability of the job assignments.
* Participate on emergency response teams and provide emergency response coordination as required. Additional responsibilities associated with the Emergency Response team operations.
* Provide leadership to the site Emergency and participate on emergency response teams and respond to site emergencies.
* Ability to oversee and participate in confined space entries.
* Oversee and participate in onsite Underground storage tanks and above ground storage tanks
* Conduct sample collection and monitoring including confirmation sampling, waste sampling, unknown sampling, air monitoring
* Participate on emergency response teams.
* Oversight of safety of field technicians and jobsite.
* Manage profitability of the job assignments.
* Oversee overall professionalism of crew and delivery of high-quality service.
* Travel throughout the Mid-Atlantic South Region in support of Field Service projects.
* Additional responsibilities associated with the Emergency Response team operations.
* Oversee and participate in decontamination of laboratories and manufacturing spaces in each of the sectors listed above.
* Provide job scope details and pricing in support of sales team.
* The Field Services Supervisor frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.
* Oversee and participate in decontamination of biosafety cabinets
Basic Requirements:
* Prior relevant industry experience required.
* Ability to travel throughout the Mid-Atlantic South Region in support of Field Service projects.
* Experienced and trained in Confined Space Entry.
* SCBA training and experience
* Ability to manage HAZMAT Spill Response Coordination on a 24/7 rotational basis
* Hazardous Materials handling experience
* Experience with the Decontamination of biological and chemical spaces
* Inventory tracking, maintenance, scheduling and Project Management Experience
* Experience with oversight and maintenance of industrial pumps, vacuum trucks, roll-offs
* OSHA 30-hour training
* Firm understanding of RCRA, DOT, CALRCRA, and regulations pertaining to hazardous waste and materials
* Ability to work overtime on a regular basis.
Must Haves:
* Must be eligible to work in the United States without future sponsorship.
* Must have a reliable form of transportation.
* Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC).
* Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company's commitment to maintaining a safe and healthy work environment.
* Must be able to lift 60 pounds on a regular basis.
* Must be willing to work flexible hours within the work week (Monday through Friday).
* Some responsibilities as part of our Emergency Response team.
* Must be able to report to designated office within 1 hour during Emergency Response rotating shifts.
Preferred Requirements:
* Active HAZWOPER 24- or 40-hour certification
* Willingness to obtain Commercial Driver's License (CDL)
* BSC decontamination experience
#LI-Onsite
Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!
To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!
Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you have a disability and need accommodation during the application and hiring process, please contact us at *********************************** or call us at ************. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.
$40k-62k yearly est. Auto-Apply 15d ago
Operations Manager- Service/Repair (Raleigh)
TK Elevator 4.2
Service manager job in Raleigh, NC
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Raleigh, NC. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
* Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
* Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
* Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
* Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
* Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
* Performs other duties as may be assigned.
EDUCATION & EXPERIENCE:
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Requires a valid driver's license and a satisfactory Motor Vehicles Report.
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
* Medical, dental, and vision coverage
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Supplemental medical plans
* Company-paid short- and long-term disability insurance
* Company-paid basic life insurance and AD&D
* Optional life and AD&D coverage
* Optional spouse and dependent life insurance
* Identity theft monitoring
* Pet insurance
* Company-paid Employee Assistance Program (EAP)
* Tuition reimbursement
* 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
* 15 days of vacation per year
* 11 paid holidays each calendar year (10 fixed, 1 floating)
* Paid sick leave, per company policy
* Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
$46k-56k yearly est. 34d ago
Lead Home Service Technician
Trublue Home Service Ally
Service manager job in Raleigh, NC
Job DescriptionRole: Lead Home Service Technician TruBlue Home Service Ally is a national franchise with over 140 locations that provides trusted handyman repairs, home safety upgrades, and maintenance services to help seniors age in place and support busy families. With locations across the U.S., TruBlue is a leader in dependable, relationship-based home maintenance.
This is a role for a skilled professional who leads by example, brings out the best in others, and takes pride in work that makes a real difference.
What You'll Do
Perform high-quality home maintenance and repair projects
Lead, coach, and support a team of Tru-Pro technicians
Uphold TruBlue's high standard of professionalism, reliability, and customer care
Communicate clearly with customers and help manage expectations on-site
Ensure safety, accuracy, and consistency across every project
Common projects include:
Bathroom and kitchen upgrades
Drywall repair and patching
Flooring installation and repair
General carpentry
Interior and exterior painting
Basic plumbing and electrical (within scope)
Who You Are
10+ years of hands-on home repair or construction experience
Experience managing or mentoring other technicians is preferred
Strong communication and problem-solving skills
Committed to doing the job right and doing right by your team and clients
Valid driver's license, reliable transportation, and full toolset
Fluent in English and legally authorized to work in the U.S.
What You'll Get
Year-round, consistent work
Reliable hours and flexible scheduling
Company vehicle and TruBlue gear (varies by location)
Strong office and leadership support
A team culture built on compassion, trust, and professionalism
A leadership role with room to grow
Why TruBlue
We're a company with a purpose: to make homes safer and lives easier. You'll be joining a team that supports you, respects your expertise, and values the role you play in helping customers live better at home.
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$62k-112k yearly est. 7d ago
Customer Operations Manager
Hertz 4.3
Service manager job in Raleigh, NC
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $55,000.00
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$55k yearly Auto-Apply 9d ago
Lead Service Technician
Engineered Systems 3.4
Service manager job in Clayton, NC
Job Description
Lead Service Technician - Engineered Systems
We're looking for a reliable, highly skilled Lead Service Technician to join our Raleigh/Clayton Service Team. This role calls for a critical thinker and hands-on leader with strong industrial electrical and mechanical skills who communicates clearly, takes ownership, and can guide a team of technicians, solve complex problems, and ensure our customers' crane and hoist systems operate safely and efficiently.
Responsibilities
Perform regular maintenance and repair on crane and hoist systems to ensure optimal performance.
Lead, train, and support a team of Technicians in diagnosing system issues, troubleshooting electrical and mechanical problems, and completing repairs efficiently.
Conduct inspections, identify potential issues, and implement solutions to prevent system failures.
Ensure all work meets technical specifications, safety standards, and customer expectations.
Maintain accurate maintenance and inspection logs.
Communicate effectively with team members, management, and customers to coordinate work and resolve issues.
Stay current with industry standards, new technologies, and ESI training programs.
Follow all company policies, procedures, and safety regulations.
Requirements
Proven experience as a Maintenance or Industrial Technician with strong electrical and mechanical skills.
Solid understanding of single and 3-phase motors, low and high voltage systems, and industrial controls.
Ability to read and interpret blueprints, schematics, and technical manuals.
Strong troubleshooting and problem-solving ability.
Effective leadership skills - able to coach, guide, and set expectations for others.
Dependable, self-motivated, and accountable for both quality and safety.
Physical ability to lift/push/pull up to 50 lbs and work at heights when required.
Valid driver's license with a clean driving record.
Why Join ESI?
Collaborative and Positive Work Environment
Success of a company that has been in business over 55 years
Purpose-Driven Culture
Great Benefit Packages: Health, Dental, Vision, Life, Disability, 401(k) with Company Match, Paid Time Off
Employee Assistance Program
Employee Benevolence Program
#hc204968
$82k-122k yearly est. 20d ago
Blood Bank Supervisor OR Transfusion Services Supervisor on Day Shift
K.A. Recruiting
Service manager job in Raleigh, NC
Highlights:
Located at one of North Carolina's Top Health Systems
Responsible for overseeing an entire blood bank/transfusion services section of the laboratory
FTEs: Between 10-30
Compensation includes a competitive hourly rate, top-notch benefits package and relocation assistance (if necessary). This facilities benefits package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as medical and dental care and retirement, this facility also offers a wide range of family-friendly and cultural benefits to attract, support and reward the skilled employees that come to work at this organization.
Requirements:
Bachelor's Degree or Master's Degree
ASCP, AMT or equivalent certification. SBB or BB Certification preferred but will consider MT/MLS as well.
Permanent and Full Time Position
Interested in learning more? Contact Andrea at andrea@ka-recruiting.com or call/text 617-746-2745.
ACC 0122400
$37k-61k yearly est. 23d ago
General Manager
The Connor Group 4.8
Service manager job in Cary, NC
This is an in office role that is located in the Raleigh Area, relocation support available.
The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation.
Position Overview
We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Cary, NC. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us.
The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement.
Key Responsibilities
Lead overall operations and performance of assigned luxury apartment communities.
Drive revenue growth through effective sales leadership and business development strategies.
Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship.
Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards.
Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations.
Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level.
Qualifications
Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness.
Demonstrated ability to drive sales performance and grow business results.
Strong leadership presence with the ability to inspire, coach, and hold others accountable.
Highly competitive, goal-oriented, and motivated by results and recognition.
Exceptional communication, problem-solving, and decision-making skills.
Bachelor's degree preferred but not required.
What We Offer
Top Tier Benefits for you and your family, starting Day 1.
Total compensation: $125,000-$160,000 annually (base + bonus)
Equity Ownership opportunities with potential equity exceeding $2 million.
An award-winning culture that emphasizes accountability, achievement, and recognition.
Career development and advancement opportunities in a high-growth organization.
Join Us
At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.
Learn more and visit us at
careers.connorgroup.com/property-managers
$125k-160k yearly 1d ago
Salon Manager
Regis Haircare Corporation
Service manager job in Morrisville, NC
Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success.
Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry.
Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone.
At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975.
The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home.
Minimal Qualifications:
Current cosmetology or barber license and manager license as required by state/provincial regulations
Ability to work a flexible schedule, including evenings and weekends
Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner.
Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings).
Ability to resolve guest issues
Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues
Physical Requirements:
Standing for sustained periods of time
Frequent lifting up to 10 pounds, occasionally up to 25 pounds
Continuous repetitive movement with fingers, hands, wrists and arms.
Continuous grasping and reaching, often above shoulder level
Ability to be exposed to various chemicals and fragrances used in performing services
Ability to observe guest's hair, including close vision, color vision and ability to adjust focus
Ability to communicate with guest regarding services offered and requested and the guest's needs and wants
Occasional travel to meetings out of town, sometimes over night
You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.
How much does a service manager earn in Durham, NC?
The average service manager in Durham, NC earns between $44,000 and $118,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Durham, NC
$72,000
What are the biggest employers of Service Managers in Durham, NC?
The biggest employers of Service Managers in Durham, NC are: