Service manager jobs in Jefferson, GA

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland's driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit ***************** for more details. Role: Service Delivery Manager - Network Infrastructure ➡️ 3 days work from Office Office Location: 2300 Lakeview Parkway, Alpharetta, GA - 30009 Job Description Role Summary: The SDM - Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives. Key Responsibilities: Client Engagement & Program Management: · Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure. · Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.). · Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs. · Drive transformation and continuous improvement initiatives across service operations. · Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution. · Act as the primary point of contact for client executives and stakeholders. · Lead service review meetings, QBRs, and executive reporting sessions. · Translate client business objectives into actionable technology and service delivery goals. · Ensure transparent communication, trust, and long-term partnership with clients. Escalation Handling: · Lead the resolution of client escalations with speed, transparency, and accountability. · Coordinate with internal teams to investigate root causes and implement corrective actions. · Communicate effectively with clients during high-impact incidents, ensuring timely updates and resolution. Service Performance & Operations: · Govern incident, problem, and change management in line with ITIL v4 principles. · Drive operational excellence through proactive monitoring, root cause analysis, and service automation. · Define and track operational KPIs - availability, performance, MTTR, customer satisfaction, etc. · Support operational readiness for new services, transitions, and migrations. Governance & Reporting: · Conduct regular service reviews with clients, presenting performance metrics, risks, and improvement plans. · Prepare executive-level reports and dashboards for internal and client stakeholders. Program Financials: · Own program P&L, ensuring cost control, margin improvement, and forecast accuracy. · Develop and track budgets, financial models, and billing/revenue schedules. · Monitor resource utilization and optimize financial performance across service lines. · Support contract renewals, change orders, and commercial negotiations. Leadership & Team Development: · Lead and mentor project and service delivery teams, fostering accountability and ownership. · Promote a culture of collaboration, agility, and customer centricity. · Partner with internal leadership to align on delivery priorities and strategic initiatives. Skills & Qualifications: · Bachelor's degree in engineering, Computer Science, or related field (Master's preferred). · 10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies. · Proven experience in client-facing roles within IT service delivery or managed services. · Strong escalation management and conflict resolution skills. · Excellent communication, stakeholder management, and leadership capabilities. · Familiarity with ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus. · Knowledge of Network and Compute technologies will be an added advantage. · Bachelor's degree in IT, Business, or related field. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Microland maintains a smoke-free workplace to ensure a healthy and safe environment for all employees.

The Service Delivery Manager - Infrastructure oversees the delivery, performance, and lifecycle management of infrastructure services across the local region, collaborating closely with global IT teams. This role ensures reliable, secure, and cost-effective operation of servers, storage, networks, and related systems. The manager provides technical and operational leadership, drives service improvements, oversees vendors, manages budgets, and ensures adherence to ITIL-based processes and global governance. Strong leadership, cross-functional coordination, and hands-on understanding of modern infrastructure technologies are required, with a focus on delivering stable, high-quality IT services to the business. Essential Duties Oversee end-to-end delivery and performance of regional IT infrastructure services (servers, storage, networking, cloud, security) Manage infrastructure operations: monitoring, maintenance, capacity planning, lifecycle management Provide leadership for server and storage platforms (NetApp & Veeam experience highly beneficial) Ensure network reliability and performance, coordinate with global teams on design, maintenance, upgrades Own core ITIL-based processes for the region (incident, problem, change, request, asset, service-level management) Monitor service performance, produce service-level reports, drive continuous improvement Coordinate and prioritize infrastructure projects and operational workloads across local and global teams Act as primary escalation point for regional infrastructure and networking issues Manage vendor relationships, contracts, support agreements to ensure quality service delivery Develop, manage, and optimize infrastructure budgets; propose annual capital and operational expenditures Ensure adherence to cybersecurity, data privacy, and compliance requirements Collaborate closely with global IT teams to align with architecture standards, roadmaps, governance models Prepare and deliver operational and project updates, documentation, presentations to leadership Ensure infrastructure projects are delivered on time, within scope, and within budget Manage on-call expectations and provide direction during critical incidents Job Requirements Bachelor's Degree in Information Technology, Computer Science, or related field 5+ years of experience in IT infrastructure management or similar leadership role Strong technical knowledge: servers, storage (NetApp preferred), networking, Microsoft Teams calling, cloud environments (Azure/AWS), Virtualization (VMware), Backups (Veeam \ Snap Mirror), IT operations ITIL certification required or strong ITIL process experience Industry certifications (Azure/AWS, Network+ / CCNA, or similar) are a plus Experience in shared services and global/virtual teams across time zones Demonstrated leadership, team coordination, stakeholder management experience Strong organizational and communication skills; ability to translate technical issues into business-friendly language Strong analytical and problem-solving abilities; focus on service quality and uptime Ability to prioritize tasks in a dynamic, fast-paced environment Customer service-oriented approach to infrastructure delivery 20%+ travel expected, including some international travel Occasional weekends, off-hours work, and limited on-call availability required based on project and operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

Oversees the operations and financial performance of their designated Resurgens Rehabilitation facility. Is responsible for ensuring that quality treatment and excellent customer service is provided by the physical therapists, occupational therapists, athletic trainers, and physical therapist assistants employed at their respective facility. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) CLINICIAN: Serve as a clinician and complete the responsibilities required of their respective clinical job description MANAGERIAL: Responsible for ensuring that all regulatory standards are adhered to within their respective clinic. Supervise, coach, and counsel rehabilitation staff, including feedback to employees to compliment or address behaviors, regular one-on-ones, and annual performance evaluations Monitor clinic staffing levels and make staffing changes as indicated by patient census and concerns of the local physicians Recruit, interview and hire staff members, with guidance from Director as required Facilitate a positive and cooperative work environment amongst the rehab employees Schedule and facilitate departmental staff meetings and participate in interdepartmental meetings Oversee the inventory and ordering of supplies, including appropriate coding and submission of clinic invoices to accounts payable Address and educate staff regarding patient perceptions of care, compliments, and complaints Coordinates rehab updates and maintain positive relationships with Physicians, Regional Director, Site Manager, MRI, and other site-specific managers. · Ensures a safe and secure workplace complying with all Resurgens safety policies and OSHA regulations, i.e., annual fire drill, employee education, security updates, etc; ADMINISTRATIVE: Assess financial data for the clinic and make appropriate clinic adjustments that demonstrate fiscal responsibility, with assistance of Director as required Oversees daily payment and petty cash balance activities, ensuring integrity of processes Actively work with Rehab PAR to ensure optimal clinic reimbursement Maintains internal controls and monitors the facilities revenue cycle process for the successful revenue achievement. · Performs annual chart audits (per QA Committee instructions) and reviews errors with clinicians regarding coding and documentation deficiency reports; NON-ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate and schedule contract therapists to cover for professional staff, if asked by Director Provide new Rehab Clinician orientation and training -site specific policies and introductions to Physicians Coordinate the development, blocking and/or modifying of clinician templates SUPERVISORY RESPONSIBILITIES Directly supervises 3 - 15+ employees in the rehabilitation location. Number will vary depending on size of location. Carries out supervisory responsibilities in accordance with Resurgens's policies and all applicable laws. QUALIFICATIONS EDUCATION AND EXPERIENCE Degree from an appropriately accredited Physical Therapy, Occupational Therapy, or Athletic Training program Active Georgia, and/or National licensure in specified discipline (Athletic Trainer, Physical or Occupational Therapist) permitting them to work in this state Minimum of 3 years experience as a rehabilitation provider preferred SKILLS/ABILITIES · Knowledge of budgeting principles and interpretation of financial data · Basic working knowledge of Windows, Internet Explorer, Microsoft Excel, Word, and Outlook · Effective verbal and written communication skills · Ability to make independent decisions after gathering information from available sources · Ability to deal with conflict constructively and seek resolution with those involved PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand for extended periods, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position generally require a medium physical demand level, but due to outpatient healthcare setting may involve patient transfers, with team lifting up to 100+ pounds. Ability to occasionally lift up to 50 pounds, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of negligible to 10-pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. Employee must have the means to attend training and or meeting sessions at offsite locations. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate. PRIVACY & SECURITY AWARENESS While performing the duties of this job, it is imperative that the employee remain aware of Resurgens policies, Information Security policies, standards, guidelines and procedures for minimizing threats and ensuring protection of PHI. The success of HIPAA policies and procedures is dependent upon the awareness and buy-in of everyone involved in daily healthcare operations, including reporting incidents to their supervisor or directly to the HIPPA leadership.

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. We move water. Job Summary: The primary responsibility of the Regional Service Manager I is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino's Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. They shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The Regional Service Manager I shall also act as a liaison between Branch Service Managers / Service personnel and the company's Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company's service teams. Typical Duties and Responsibilities: * Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations * Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S * Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements * Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment * Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues * Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc. * Monitor Field Failures in the company's internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures * Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-up * Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly * Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems * Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch * Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels * Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions * Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills * Develop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basis * Prepare and deliver corrective actions as necessary on a timely basis and in accordance with company policy * Ensure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch location * Maintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnel * Ensure that The Mersino Way is a guiding document in all daily activities Qualifications: * 5 years of project management and supervisory experience in a service/repair setting * Bachelor's Degree in Diesel and Truck Service Management or related field preferred * Appropriate equipment repair certifications * Planning and organizational skills in handling multiple projects * Ability to read schematics, blueprints and/or technical manuals * Skills in workflow analysis and management Specific Expectations: * Ability to travel 50-75% * A professional demeanor * Ability to work effectively with others * Ability to multi-task in a changing environment * Ability to work a flexible schedule to meet job requirements * Excellent written and verbal communication skills * Strong time management and organizational skills * Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkward Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Mersino is an Equal Opportunity Employer/Veterans/Disabled

Job Description Field Service Supervisor - HVAC (Residential + Light Commercial) Empire Heating & Air Conditioning- Decatur, GA Full-Time | Up to $45/hr + Bonuses | Income Potential: $100K+ | Company Vehicle | Full Benefits Are you an experienced HVAC technician with leadership ability and a passion for high-performance systems? Empire Heating & Air Conditioning-serving Atlanta's residential and light commercial customers for nearly 40 years-is looking for a Field Service Supervisor - HVAC to lead and support our growing team. This is a hands-on, in-the-field leadership role: you'll complete service calls, assist with complex diagnostics, and train technicians in real-world environments. Compensation & Incentives: Hourly wage up to $45/hr, depending on experience and certifications Abundant spiffs, performance bonuses, and commissions on system sales Six-figure income potential Company vehicle, gas card, phone, tablet, and uniforms provided What You'll Do: Perform and support residential and light commercial HVAC service calls Troubleshoot and resolve advanced service and installation issues Act as a field mentor, especially on Daikin FIT and VRV systems Perform airflow diagnostics, static pressure testing, and duct performance evaluations Conduct live performance and capacity calculations on real systems Set the standard for technical excellence, communication, and professionalism Help coach and develop technicians while staying active in daily field operations Assist with field training on advanced equipment and controls for both residential and light commercial applications Collaborate with the office on scheduling, quality control, and customer satisfaction What You Bring: 5+ years of field experience in residential and light commercial HVAC service EPA 608 Universal Certification (Required) A2L Refrigerant Certification (Required) Daikin FIT and VRV expertise (Required) Strong working knowledge of airflow, duct design, and diagnostic tools Ability to perform and teach live performance and load calculations Leadership mindset with solid communication and coaching skills Valid driver's license with a clean record NATE Certification (Preferred) Benefits: Competitive base pay with bonuses, spiffs, and commissions Health, dental, and vision insurance 401(k) with company match Paid vacation and holidays Company-provided truck, tools, uniforms, phone, and tablet A respected, family-run company with a 4.9-star reputation and nearly 40 years of service Ongoing training and career advancement opportunities

Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: The Transportation Manager, Dedicated and Inbound is responsible for the oversight of transportation operations of the Clorox dedicated fleets (customer and interplant) and inbound loads servicing our facilities. Critical responsibilities include daily operations oversight as well as the development and execution of short- and long-term transportation strategies that will strengthen customer partnerships and aid in greater efficiency of our shipping locations. The role will develop and rollout program KPIs for dedicated, actively manage a carrier portfolio, and balance cost and service to deliver enterprise priorities. The role will be dynamic, requiring a hybrid in-office work plan (3 days/ week) at a Clorox location. Travel for the role will be minimal (5-10%). In this role, you will: Lead efforts for continuous improvement of service of dedicated and inbound service. Ensure full utilization of programs to contribute to cost initiatives. Develop strong connection with Logistics Procurement partners to provide insight and influence on sourcing events for dedicated carrier contracts Participation and ownership of carrier communication, open order reporting, late pickup notifications, scheduling adherence, among others Collaborate with carriers, Customer Support, Fulfillment, Clorox manufacturing sites to drive daily execution and pickup of loads Partner with IT, 3PL providers, and Logistics Center of Excellence to establish robust reporting and visibility tools Provide support and to Clorox shipping facilities, ensuring materials are arriving timely Stay up to date of industry/market conditions and trends and leverage industry resources and knowledge to provide insight and improve network performance Generation of Ad hoc reports to forecasting upcoming volume for carriers, especially during promotional events and disaster related orders (hurricane season, holiday charcoal pushes, etc.). Ad hoc reporting is essential when performing transit day audits, Clorox ship-point to DC alignment audits, and when root-causing carrier performance issues (slippage). What we look for: Bachelor's degree or equivalent work experience preferred. Minimum of High School Diploma or GED from an accredited institution. 5+ years experience in Transportation/Logistics or Warehouse operations 2 years of experience with Microsoft office and ERP systems 2 years of ERP (SAP) experience preferred Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position Proven analytical skills; experience with advanced Excel and dashboarding tools (ex. Tableau, PowerBI) and development of KPIs Self-motivated, and possess strong abilities to work seamlessly across functional boundaries and develop improvement strategies without the need for excessive oversight Accountability, with a strong desire to commit, be held accountable and be rewarded for delivering results. Confirmed leadership with the ability to influence and turn ideas into actions Strong carrier, customer, or supplier management experience (including negotiation tactics and performance management) Experience with the development of forecasts/budgets, and running operations against a forecast/budget Ability to monitor and report out to operational and leadership contacts on performance on daily, weekly, and monthly basis using strong verbal and written communication skills Functional experience with Transportation Management Systems (TMS) Workplace type: 3 days in the office, 2 days WFH Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more. [U.S.]Additional Information: At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more. We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area. -Zone A: $88,700 - $165,900 -Zone B: $81,300 - $152,100 -Zone C: $73,900 - $138,300 All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process. This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies. Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

DEPARTMENT: Customer Service JOB TYPE: Full-Time REPORTS TO: Operations Manager SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients' EKGs through holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors' offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. We currently have an opening for a Customer Service Manager in our Johns Creek office. The CSM is responsible for the supervision of both of the internal and external customer service representatives, along with reporting, staffing, and oversight of the day-to-day functions of the department. DUTIES AND RESPONSIBILITIES: Supervise, train, and mentor customer service representatives. Conduct performance evaluations and provide constructive feedback. Foster a positive and collaborative team environment. Manage daily operations of the customer service department, including staffing, scheduling, and resource allocation. Monitor and analyze key performance indicators (KPIs) to ensure service standards are met. Address and resolve escalated customer issues and complaints in a timely and professional manner. Develop and implement customer service policies, procedures, and best practices. Identify areas for process improvement and lead initiatives to enhance efficiency and service quality. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Drive efforts to improve customer satisfaction and loyalty. Gather and analyze customer feedback to inform service enhancements. Ensure consistent application of company standards in all customer interactions. Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates. Use data-driven insights to make informed decisions and recommend improvements. Develop and deliver training programs to enhance team skills and knowledge. Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques QUALIFICATIONS: Bachelor's degree in business administration, Management, or a related field (or equivalent work experience). Proven experience in a customer service management role, with a track record of leading high-performing teams. Strong understanding of customer service principles, practices, and technologies. Excellent communication, interpersonal, and problem-solving skills. Ability to analyze data, identify trends, and make strategic recommendations. Proficiency in customer service software and CRM systems. Ability to work under pressure and manage multiple priorities in a fast-paced environment. COMPETENCIES: Leadership & Team Development The ability to effectively supervise, mentor, and develop customer service representatives while fostering a collaborative team environment. This includes conducting performance evaluations, providing constructive feedback, and creating training programs that enhance team capabilities and knowledge retention. Operational Excellence & Process Management Expertise in managing daily departmental operations including staffing, scheduling, resource allocation, and workflow optimization. This competency involves monitoring KPIs, identifying process improvement opportunities, and implementing best practices to enhance efficiency and service quality. Customer Relationship Management & Problem Resolution Advanced skills in handling escalated customer issues, developing customer service policies, and ensuring consistent application of company standards. This includes the ability to resolve complex problems professionally while driving improvements in customer satisfaction and loyalty. Data Analysis & Strategic Decision Making Proficiency in analyzing customer feedback, performance metrics, and service data to make informed strategic recommendations. This involves preparing comprehensive reports on department performance and using data-driven insights to guide operational improvements. Cross-Functional Collaboration & Communication Strong interpersonal and communication skills necessary for collaborating with other departments to ensure seamless customer experiences. This includes the ability to work effectively across organizational touchpoints and maintain clear communication channels at all levels. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Primarily sedentary office work with extended computer use Regular standing and walking for team meetings and floor supervision Occasional lifting of office materials (up to 25 lbs) Visual acuity required for data analysis and report review Manual dexterity needed for computer operation and documentation Benefits: Health Insurance PTO and Holidays 401(K) Life Insurance AD & D Insurance The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zywie is an Equal Opportunity Employer. Zywie does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Service Estimation Supervisor (SES) is a key position that, along with managing the Estimation Team, works with the Service Teams, Customer Care, Service Technicians, Sales, and Vendors to ensure that adequately researched and prepared quotes are accurately and consistently provided to our customers. The position will also establish processes, reference material, and training for all estimators, and track and maintain all data regarding estimate creation, including success rates and production numbers for review. This work includes researching material costs and availability, interpreting parts manuals, and maintaining the ERP database as needed. The successful candidate will have previous industry-specific experience, strong computer, and customer service skills. Minimum Qualifications (Education, Experience, Knowledge, and Skills) + Minimum of 5 years of high-level related service experience + High School diploma is required + Bachelor's degree is preferred + Demonstrated technical proficiency in mechanical and electrical repairs, with a concentration in power generation systems + Proven ability to read and interpret both printed and electronic parts manuals accurately + Highly process-oriented, exhibiting strong organizational capabilities and attention to structured workflows + Proficient in the use of Microsoft Office applications + Advanced critical reading and analytical skills, with the ability to assess complex information effectively + Skilled in managing workload and meeting strict deadlines while maintaining exceptional attention to detail + Ability to work independently and manage multiple tasks efficiently in a fast-paced environment + Demonstrated initiative in problem-solving and process improvement + Excellent verbal and written communication skills + Strong leadership abilities, with a proven track record of developing and leading high-performing teams + Exhibits the highest level of integrity and impartiality in all findings and service delivery Job Duties and Responsibilities + Lead the estimation team to ensure consistent performance + Receive, interpret, and review inbound requests for quotes including failed fluid samples + Research parts and labor using internal database, vendor support, and OEM materials + Create quotes within guidelines of customer contractual requirements + Research to ensure duplication of previous estimations are handled accordingly, combine quotes when needed, and refresh for updated pricing + Ensure client terms and requirements are up to date; work with Contracts and CSM team accordingly if updates are needed + Develop and maintain uniform reference material and templates + Develop and maintain uniform processes, guidelines, and procedures to be utilized and followed by all estimators + Work with Service teams to assist in evaluation and coaching for service technicians to improve on the quotes we are providing + Work with ERP team on continued improvement for the estimation process + Review and present metrics for the estimation team; implement changes needed on policy or procedures + Perform quality assurance checks for all estimators to ensure premier service to all internal and external clients + Develop and report KPIs that accurately reflect production of employees and margins for quoted work Working Conditions + This position is hybrid + Occasional travel may be required for training or meetings + Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary + Be flexible for after-hours tasks, as needed The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs. Equal Opportunity Statement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. About PowerSecure PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Employee Benefits We invest in high-value, cost-effective benefits to support our employees' well-being and success: + Medical, dental, vision, and life insurance coverage + Competitive pay and matching 401(k) plan + Vacation, company holidays, and paid time off (PTO - personal and sick days) + Flexible spending accounts (FSA) / Health savings account (HSA) + Wellness incentive programs + Employee referral program + Tuition reimbursement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure

As a member of Tidewater's Management Training Program, you will work closely with our experienced sales and marketing teams in our Atlanta headquarters. No Experience? No Problem! We pride ourselves on the ability to provided classroom and on-the-job training for all entry level employees! Our goal is to provide the tools necessary to build long lasting relationships with clients, and ultimately drive revenue on behalf of those accounts. Our program is structured to give a comprehensive education in all areas of business operations. Perks for our employees: Onsite fitness center and cafe Weekly salary & generous bonuses Outstanding growth opportunities Company funded travel Basic candidate qualifications: Bachelor's degree or relevant experience Strong verbal and written communication skills Familiarity with sales and marketing tools and techniques Ability to work both independently and as part of a team Strong organizational and time management skills We encourage all graduates to apply! Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Job DescriptionRole : Service Desk Manager Location : Sandy Springs, GA Type : Full-time employee Salary Range : Can be discussed Requirements: • Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience • 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm. • Excellent written and communication skills. • Proven track record of successful staff development, leadership and team management. • Experience defining, implementing and reporting on SLA's • Proven experience implementing key support metrics that provide adequate information to Sr. Management. • Experience utilizing an incident and request management software and associated processes • Prior experience building/expanding a Service Desk Globally highly desired • Prior experience developing and implementing support plans for custom software and third party applications highly desired • Prior experience working with ITIL framework highly desired • Prior experience working on IT Service Desk preferred • Prior experience in Project Management / New business Transition preferred • PMP (Preferred) Additional Information Thanks & Regards, Chris Zion ************ Chris at tekwissen dot com

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the nation, with over 45 clinic locations across GA, NC, SC, TN, and plans for future expansion. SSJC offers clinical, surgical, and imaging services to our patients, and we are seeking qualified individuals to join our team to help deliver exceptional care and support across our growing network! Job Description Summary: The Director of Ancillary Services will oversee all ancillary services across the organization (e.g., laboratory, imaging, durable medical equipment, etc.). They will ensure efficient, integrated support service delivery that aligns with clinical operations, quality standards, and financial targets. This is a full-time, benefited position that will support operations throughout the overall company. Responsibilities: Develop and implement strategic plans, policies, and procedures for ancillary services to align with organizational goals. Core goals are the development and growth of the ancillary business lines. Oversee daily operations of all ancillary departments: staffing, scheduling, performance management, resource allocation, and workflow optimization. Collaborate with clinical leadership and operational teams to integrate ancillary services into the continuum of care, improve service delivery, and enhance patient experience. Establish key performance indicators (KPIs) for ancillary services (utilization, cost per case, turnaround times, patient satisfaction) and monitor progress. Manage departmental budgets, ensure cost-effective operations, charge capture, and revenue optimization. Ensure compliance with accreditation, regulatory, licensure and quality/safety standards for ancillary departments. Drive continuous improvement initiatives in ancillary service lines: new service development, technology adoption, process redesign, vendor management. Build strong relationships with external vendors, service providers, payers, and internal partners. Provide leadership, mentoring and development for ancillary service managers and staff, fostering a culture of collaboration and performance. Qualifications, skills abilities: Bachelor's degree in a STEM field, healthcare administration, Business, or related field; master's preferred. At least 6+ years in healthcare operations management required. Experience leading multiple ancillary service lines (diagnostic imaging, lab, pharmacy, therapy) in a hospital or health system environment preferred. Proven leadership, financial acumen, process improvement, and integration capabilities. Excellent communication, change management, and stakeholder collaboration skills.

Job Title: Service Director Department: Property Management Reports To: Community Director FLSA Status: Non-Exempt The Service Director oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality by performing maintenance related tasks. Organizational Responsibilities: · Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics. · Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions. · Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture. · Project Management: Create and maintain clear and sequenced plans to successfully launch projects. · Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes. · Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities. Essential Duties and Responsibilities: Assists with and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move- out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community standards. Periodically inspects work performed by other service team members in person to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspects work performed by contractors, vendors and other service providers to verify the work. Ensures materials and services meet quality standards, scope and specifications as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Director to order supplies and tools as needed to stay within budgetary guidelines. Assists Community Director in developing the budget for regular repair and maintenance and capital expenses. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Completes monthly Preventative Maintenance procedures. Conducts regularly scheduled safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance. Demonstrates customer services skills by treating residents and others with respect, interfacing face-to-face with residents and service team, responding to questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents. Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential's policies and performance expectations. Organizational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition. Conducts routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to the appropriate individual(s). Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented, tracked and completed. Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity. Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources. Work Hours (may vary by state or location): This position is scheduled for 40 hours in a regular work week. Hours of operation vary by site, but typical sites are open from 9:00am to 6:00pm Monday through Friday, Saturday 10:00am to 5:00pm, and on Sunday 1:00pm to 5:00pm. Service Directors must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays and must be able to perform the essential job functions unaccompanied. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Employment history that demonstrates the application of knowledge and skills sufficient in the safe use and maintenance of hand tools, power tools, user moved aids, mechanical equipment, and measuring devices. Working knowledge of OSHA standards and MSDS regulations and 2 to 3 years of apartment maintenance experience or equivalent. High school diploma or GED; college or technical degree is preferred. Language Ability: Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic maintenance duties. Reasoning Ability: Demonstrated ability to apply principles of logical thinking to define and correct problems. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Proficient in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for supervisor's use. Property management system experience is preferred. Certificates and Licenses: Incumbents must have EPA certifications Type I and II or Universal for refrigerant recycling, a valid Certified Pool Operator or a Certified Spa and Pool Operator certificate as well as all certifications required by State and Local jurisdictions. Current valid driver's license required. Supervisory Responsibilities: Proven skills sufficient to lead, direct, and oversee the maintenance process performed by the Service Team members. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities. Service Directors have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is regularly required to stand; walk; reach with hands and arms, climb, stoop, and squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily. Service Directors must be able to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds independently and one hundred and fifty (150) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Routine, travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and AK Service Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other AK Service Inc technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include: Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales. Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task. Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required. Training Service Department and other AK Service Inc employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols. Conducting quality control inspections of AK Service Inc service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight. Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts. Developing lead referrals for AK Service Inc sales staff. Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned. Assisting the Service Manager with administration, dispatching, and on-site evaluation work. Performing related duties as directed by the Service Manager. Job Qualifications: High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration. Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician. Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all AK Service Inc employees. Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state). Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities. Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current AK Service Inc insurance carrier Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts. Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints. Compensation: $0.45 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

We provide: Year-round stable, steady work Regular work hours Flexible scheduling TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of Cumming & Dawsonville is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. If you have 12 or more years of paid experience in general carpentry and handyman work, we want to hear from you. We are looking for a seasoned Team Leader with the following experience: Bathroom upgrades / remodel Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US, and speak fluent English We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $30.00 - $35.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.

Benefits/Perks Competitive Pay - may include on-the-spot and performance-based bonuses. Flexible Scheduling - help manage your team and equipment, and job selection. Paid Sick Days Training and Career Advancement - includes a full week of hands-on training with experienced technicians; additional training as necessary. Establish and grow with an innovative, award winning service-oriented company in metro-Atlanta. Company Overview HomeSmiles|ATL is the only one-stop shop for safe and healthy residential and commercial property maintenance solutions in metro-Atlanta. Our 18-point approach protects clients, families, tenants and their real-estate investments from costly unexpected repairs and dangerous conditions. In a few hours you completed and document maintenance items. Job Summary As a successful Lead Service Technician, you will provide excellent customer service, time-management and troubleshooting skills. You have plenty of field experience at homes, apartments and businesses, can plan and prepare daily and weekly schedules, and are able to make changes as necessary. A top-level Lead Service Technician efficiently manages all aspects of service callouts day-to-day and week-to-week including team members and resources, providing high-quality service and maintenance for any job size...and ultimately making each customer smile. Responsibilities Plan with technicians and respond to customer callouts and field dispatches Meet with the client (property supervisor or home owner) to greet them, explain the services you and your team will provide. Ensure the client signs the Terms and Conditions before work begins. Complete the job according to HomesSmiles|ATL standards. Conduct routine equipment servicing out in the field. Inspect, maintain, troubleshoot service van and all equipment - gas-powered generator, vacuum, pressure washer, hose-reels, etc. Install, test and provide training for new equipment - owned or rented. Maintain supply stock in the company vehicle. Complete job reports tablet and phone software. Communicate regularly with team about progress, opportunities, ideas or issues on a daily basis. Attend regularly meetings for updates, training, team-building on a weekly basis. Qualifications High school diploma or GED. Proven work experience as a Field Service Technician operating vehicle and equipment. Ability to drive across metro-Atlanta and work according to client needs. Excellent time management and people skills. Mechanical and electrical skills. Ability to problem-solve. Good communication, training and leadership skills. Physically fit and able to work with heavy equipment. Compensation: $20.00 - $25.00 per hour Join our HomeSmiles Team and help keep families safe. HomeSmiles is a single solution to all of our client's property maintenance needs, including dryer vent cleaning, window washing, gutter cleaning, pressure washing, and so much more! Each franchise is independently owned and operated. Your application will go directly to the franchise and all hiring decisions will be made by the management of each franchise. All inquiries about employment should be made directly to the franchise location.

The Service Estimation Supervisor (SES) is a key position that, along with managing the Estimation Team, works with the Service Teams, Customer Care, Service Technicians, Sales, and Vendors to ensure that adequately researched and prepared quotes are accurately and consistently provided to our customers. The position will also establish processes, reference material, and training for all estimators, and track and maintain all data regarding estimate creation, including success rates and production numbers for review. This work includes researching material costs and availability, interpreting parts manuals, and maintaining the ERP database as needed. The successful candidate will have previous industry-specific experience, strong computer, and customer service skills. Minimum Qualifications (Education, Experience, Knowledge, and Skills) * Minimum of 5 years of high-level related service experience * High School diploma is required * Bachelor's degree is preferred * Demonstrated technical proficiency in mechanical and electrical repairs, with a concentration in power generation systems * Proven ability to read and interpret both printed and electronic parts manuals accurately * Highly process-oriented, exhibiting strong organizational capabilities and attention to structured workflows * Proficient in the use of Microsoft Office applications * Advanced critical reading and analytical skills, with the ability to assess complex information effectively * Skilled in managing workload and meeting strict deadlines while maintaining exceptional attention to detail * Ability to work independently and manage multiple tasks efficiently in a fast-paced environment * Demonstrated initiative in problem-solving and process improvement * Excellent verbal and written communication skills * Strong leadership abilities, with a proven track record of developing and leading high-performing teams * Exhibits the highest level of integrity and impartiality in all findings and service delivery Job Duties and Responsibilities * Lead the estimation team to ensure consistent performance * Receive, interpret, and review inbound requests for quotes including failed fluid samples * Research parts and labor using internal database, vendor support, and OEM materials * Create quotes within guidelines of customer contractual requirements * Research to ensure duplication of previous estimations are handled accordingly, combine quotes when needed, and refresh for updated pricing * Ensure client terms and requirements are up to date; work with Contracts and CSM team accordingly if updates are needed * Develop and maintain uniform reference material and templates * Develop and maintain uniform processes, guidelines, and procedures to be utilized and followed by all estimators * Work with Service teams to assist in evaluation and coaching for service technicians to improve on the quotes we are providing * Work with ERP team on continued improvement for the estimation process * Review and present metrics for the estimation team; implement changes needed on policy or procedures * Perform quality assurance checks for all estimators to ensure premier service to all internal and external clients * Develop and report KPIs that accurately reflect production of employees and margins for quoted work Working Conditions * This position is hybrid * Occasional travel may be required for training or meetings * Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary * Be flexible for after-hours tasks, as needed The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs. Equal Opportunity Statement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. About PowerSecure PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Employee Benefits We invest in high-value, cost-effective benefits to support our employees' well-being and success: * Medical, dental, vision, and life insurance coverage * Competitive pay and matching 401(k) plan * Vacation, company holidays, and paid time off (PTO - personal and sick days) * Flexible spending accounts (FSA) / Health savings account (HSA) * Wellness incentive programs * Employee referral program * Tuition reimbursement

Basic Function: To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties. Principle Responsibilities: The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned. Essential Functions: Provides service to residents in a prompt and professional manner. Establishes daily work schedules for maintenance staff. Follows-up on work assignments for efficient, thorough completion. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers. Makes regular inspections of the community. Notifies management of maintenance problems and recommended solutions. Assists in the preparation of all maintenance-related records. Meets with Community Manager daily to report on status of all scheduled work. Assists with move-in and move-out procedures. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers). Keeps workshop or utility room clean, orderly and safe. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor. Responsible for interior painting of buildings and amenities. Approves: Expenditures within the guidelines of the approved budget. Routine service and repair to apartments or common areas. Develops, Reviews, and/or Submits to Community Manager for Review and Approval: Expenditures in excess of the approved budget. Renovation dealing with structural changes to the community. Special projects. Expenditures for normal service and repairs in excess of the approved budget. Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

Job Description Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. We move water. Job Summary: The primary responsibility of the Regional Service Manager I is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino's Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. They shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The Regional Service Manager I shall also act as a liaison between Branch Service Managers / Service personnel and the company's Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company's service teams. Typical Duties and Responsibilities: Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc. Monitor Field Failures in the company's internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-up Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills Develop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basis Prepare and deliver corrective actions as necessary on a timely basis and in accordance with company policy Ensure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch location Maintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnel Ensure that The Mersino Way is a guiding document in all daily activities Qualifications: 5 years of project management and supervisory experience in a service/repair setting Bachelor's Degree in Diesel and Truck Service Management or related field preferred Appropriate equipment repair certifications Planning and organizational skills in handling multiple projects Ability to read schematics, blueprints and/or technical manuals Skills in workflow analysis and management Specific Expectations: Ability to travel 50-75% A professional demeanor Ability to work effectively with others Ability to multi-task in a changing environment Ability to work a flexible schedule to meet job requirements Excellent written and verbal communication skills Strong time management and organizational skills Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkward Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Mersino is an Equal Opportunity Employer/Veterans/Disabled