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Service Operations Manager
Senior Operations Manager, Amazon Air
Amazon.com, Inc. 4.7
Service manager job in Wilmington, OH
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.
Responsibilities:
Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
Responsible for the overall safety, quality, performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
Develop and implement processes required to support hub launch.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the building and around area with great frequency; facilities are over a quarter mile in length
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation
Eligibility Requirements:
Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Basic Qualifications
Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
Experience in operations management of fulfillment or distribution centers
6+ years of performance metrics, process improvement or lean techniques experience
Work a flexible schedule including weekends, nights, and holidays
Preferred Qualifications
Bachelor's degree, or 5+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience
3+ years of aviation regulatory compliance experience
Experience of automated equipment including packaging machinery, sortation and conveyor systems
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Experience with automation and any version control tools, or experience in Kafka and experience in deploying identity and access management systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$121.5k-200.9k yearly 5d ago
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Information Technology Service Desk Manager
DOCS Dermatology Group
Service manager job in Blue Ash, OH
IT Service Desk Manager
DOCS Dermatology (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 100+ locations in 10 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring. Summary The IT Service Desk Manager is responsible for leading and managingservice desk operations to deliver efficient technical support, maintain high levels of user satisfaction, and drive strong team performance. This role emphasizes team leadership, effective user communication, and the ability to prioritize and delegate tasks in support of strategies and initiatives established by executive leadership.
Job Responsibilities
Oversee daily operations of the IT Service Desk to ensure efficient workflows and timely resolution of technical issues.
Enhance the performance and productivity of the service desk team by providing guidance, leadership, mentorship, training, and support.
Ensure that customer service standards are met by addressing user needs and effectively resolving issues.
Track and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer feedback to improve service quality.
Collaborate with leadership and department managers to roll out new IT initiatives and coordinate system updates or maintenance.
Optimize and effectively allocate resources to meet DOCS technology needs.
Travel to company locations as needed to support project evaluation and implementation.
Minimum Qualifications
10+ years of enterprise IT service desk experience.
3+ years of experience in a supervisory role.
3+ years of experience in healthcare. (Highly Preferred)
Associates or Bachelor's degree in Information Technology or a related field. (Preferred)
Demonstrated IT problem-solving skills with ability to build rapport and project a calm, patient demeanor in stressful situations.
Ability to work independently, manage priorities, and document technical issues.
Ability to travel to on-site locations on a limited basis.
Certifications in the following: (Preferred)
Microsoft IT Support Specialist Professional
Azure Administrator Associate
Microsoft 365
Current working job knowledge/proficiency in:
Advanced knowledge of endpoint management strategies
Microsoft Office Suites
Windows Operating Systems
Remote desktop solutions
Knowledge of Active directory, Entra ID
Windows networked environment (LAN/WAN)
Basic working knowledge of VOIP phones (VM password resets, basic troubleshooting)
MacOS, iOS, MDM, and Azure experience is a plus
Benefits
Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Physical Demands
Ability to travel to on-site locations as needed.
Ability to stand for extended periods, kneel, lift, and move up to 50 pounds.
Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.
$68k-103k yearly est. 5d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Cincinnati, OH
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 6d ago
Bakery Operations Manager
Killer Brownie
Service manager job in Dayton, OH
About Us
The Killer Brownie Company is a fast-growing premium dessert manufacturer known for our indulgent layered brownies. With increasing demand and plans for expansion, we're looking for a strategic and hands-on Manufacturing Manager to help lead our Bakery operations into the next phase of growth.
Position Summary
We are seeking a dynamic and experienced Manufacturing Manager with a strong background in CPG (Consumer Packaged Goods) production environments to lead our Bakery Manufacturing Operations. This role is ideal for a leader who can balance day-to-day operations with long-term strategic vision. You'll be responsible for supporting and developing Baking supervisors and team members, ensuring smooth operations, and driving continuous improvement across shifts.
Key Responsibilities
Leadership & Oversight
Serve as relief for Baking Supervisors during absences, maintaining continuity and performance.
Hire, train, direct and develop frontline Baking team members and emerging leaders.
Foster a culture of teamwork, safety, quality and accountability.
Strategic Thinking
Understand and align with the company's growth plans, contributing to strategic initiatives and operational scaling.
Identify opportunities for process optimization and capacity expansion.
Operational Excellence
Ensure production KPIs are met with high standards of quality and efficiency.
Uphold and maintain high sanitary hygiene and food safety standards.
Collaborate cross-functionally with maintenance, sanitation, quality, and supply chain teams.
Monitor KPIs and implement corrective actions as needed.
Talent Development
Build a pipeline of future leaders through mentoring and structured development plans.
Lead hiring efforts for manufacturing roles, ensuring cultural and operational fit.
Qualifications
5+ years of experience in a manufacturing leadership role, preferably in a CPG environment.
Proven ability to manage teams and drive performance.
Strong understanding of Bakery or Food manufacturing, food safety, GMPs.
General understanding of lean manufacturing principles.
Excellent communication and organizational skills.
Ability to see the “big picture” and contribute to strategic planning.
Why Join Us
Be part of a passionate team driving innovation in premium desserts.
Play a key role in shaping the future of a growing company.
Competitive compensation and benefits.
$60k-99k yearly est. 2d ago
Plant Manager
DSJ Global
Service manager job in Cincinnati, OH
An innovative steel & wire company is looking for a highly experienced plant manager with high carbon spring wire experience to join their team! Around since 1946, the company has evolved from a smaller wire and nail warehouse to a leader in the high-quality wire production industry. They are looking for a driven individual with strong leadership skills and wire experience that's ready to join their team. If this sounds like you, apply today!
The Plant Manager will be responsible for:
Responsible for ensuring a safe, efficient, and profitable operation, producing top quality steel wire
Will lead multiple direct and indirect reports within a 24/7 operation
Key duties will include organizing, directing, controlling, and coordinating the entire operations of the manufacturing facility
The plant manager will be tasked with identifying areas of improvement, leading strategic initiatives, and collaborating with other departments to drive success
Full-time, on site position
The Plant Manager should have the following qualifications:
Bachelor's degree required; Master's degree preferred
10+ years management in a manufacturing setting
High carbon steel wire experience preferred (also acceptable: low carbon, drawn steel wire)
Strong knowledge of quality and safety systems, ISO 9001 preferred
Extensive communication and team building skills
$94k-132k yearly est. 4d ago
Customer Service Supervisor
Logan A/C & Heat Services 3.8
Service manager job in Dayton, OH
Customer Service Supervisor- On-site
Logan A/C & Heat Services
57 reviews
Dayton, OH 45377
Full-time
The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department.
Essential Duties and Responsibilities:
Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably
Provides daily support and guidance to the Customer Service team
Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided
Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary.
Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals
Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities
Conduct 1:1 call evaluations for each CSR at minimum twice a month
Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices.
Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc.
Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns.
Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary
Management of weekly timesheets and time off requests for your direct reports.
Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR
Responsible for 30 day, 90 day, and annual reviews of direct reports.
Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire.
Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling.
Responsible for oversite and performance of the weekend & holiday schedule.
Collaboration with all company departments with a positive intent
Performs other duties as assigned
Competencies:
Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience
Positivity- displaying a positive attitude even during times of adversity
Leadership- able to organize, control, and guide the work of others to obtain satisfactory results.
Mentoring- provides advice and support while fostering the progress of a less experienced colleague
Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner.
Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc.
Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably
Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions
Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary
Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement
Experience and Requirements:
Bachelor's degree or Associate's Degree plus 1-2 years of related experience.
3-5 years Customer Service experience
HVAC knowledge
Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook
Excellent written and oral communication skills
Our PARTE Values:
P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.
E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers
Equal
Employment Opportunities to all applicants.
$26k-38k yearly est. Auto-Apply 17d ago
Selling Manager- Dayton Metro Area
Morris Furniture 3.2
Service manager job in Dayton, OH
SELLING MANAGER Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun. Purpose: As a Selling Showroom Manager, your main purpose will be to drive sales and manage the overall operation of the showroom. This involves developing and implementing effective sales strategies, coaching and motivating the sales team, managing inventory levels, maintaining relationships with customers and vendors, and ensuring the showroom is visually appealing and well-maintained. You will also be responsible for creating and managing budgets, financial reports, and operational metrics, and staying up-to-date on industry trends, products, and competitor activities. The ultimate goal is to achieve sales targets, increase profitability, and provide exceptional customer service to our valued customers. General Description of duties:
Must achieve and maintain net written sales each month to meet the established minimum performance standards.
Must achieve personal selling standards in order to maintain position
Exceeds the minimum standards in all key performance metrics for personal and team performance
Achieve set monthly sales revenue, key performance metrics, and margin goals
Review daily sales reports to track performance towards specifically owned sales
In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information.
Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals.
Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions.
Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner
Actively participate in the recruiting and interviewing process for all new employees at assigned store location
Maintain customer retention, lead follow-up and sales results through inspection and development of staff "Book of Business"
Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times.
Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy. Uphold Areas of Pride Responsibility on a consistent basis.
Daily review of all sales entered into the ordering system by Sales Associates for accuracy.
Attend and completes all assigned company training and reviews training records for all employees
Participate in physical inventory of showroom when necessary
Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met
Ensure store security at all times in compliance with company policy and procedure
Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions
Ensures store inventory accuracy throughout the sales process for the location. Including but not limited to weekly inventory audit.
This is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
Work independently or as part of a collaborative sales team
Proven ability to develop successful customer relationships and close sales
Ability to lead a sales team to meet or exceed sales targets
Has demonstrated excellence in achieving personal sales goals
Requirements:
High School Diploma or equivalent
Associate's Degree in Marketing or Communication preferred
5-7 years experience in a retail sales or customer service environment preferred
Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.
$90k-113k yearly est. 60d+ ago
HVAC Service Supervisor
Airtron Heating & Air Conditioning
Service manager job in Olde West Chester, OH
Airtron Heating & Air Conditioning in West Chester, OH is seeking a highly skilled and experienced full-time HVAC Service Supervisor to oversee and guide our team of service technicians. If you have strong experience in HVAC systems, leadership experience, and a commitment to operational excellence, we invite you to apply for this exciting opportunity to make a significant impact within our growing company. As our HVAC Field Service Supervisor, you will receive a competitive annual salary of $75,000 - $120,000 per year (based on experience) as well as excellent benefits such as:
Health coverage
Paid time off (PTO)
A 401(k) plan with company match
Tuition reimbursement
A company vehicle
Opportunities for growth
KEY RESPONSIBILITIES
As the HVAC Service Supervisor, you will play a pivotal role in managing the daily operations of the field service team. Your responsibilities will include:
Leading and mentoring a team of HVAC technicians, ensuring they have the resources, training, and support needed to succeed.
Collaborating with the retro install manager, RNC/Warranty team, and dispatchers to ensure efficient job allocation and customer satisfaction.
Managing schedules, job assignments, and performance to ensure optimal productivity and the highest standards of service.
Addressing performance issues in a timely and professional manner while fostering a positive and safe work environment.
Monitoring inventory, ensuring proper equipment and materials are available for each job.
Reviewing and ensuring all administrative tasks, including timesheets, expenses, and reporting, are completed accurately.
Leading by example in safety practices and ensuring compliance with safety standards on all job sites.
Assisting with the hiring and staffing of the service team to maintain adequate coverage.
WHAT YOU NEED TO SUCCEED
High school diploma or equivalent (experience may substitute for education)
5+ years of HVAC or related experience
Strong computer skills (Microsoft Excel, Word, and Outlook)
Valid driver's license and the ability to travel to job sites
Excellent verbal and written communication skills
Ability to work overtime and weekends as needed
Preferred Qualifications:
Experience as an HVAC service supervisor or a similar leadership role
SCHEDULE & LOCATION
This full-time position is based in West Chester, OH. With occasional overtime and weekend work depending on team needs, the role requires flexibility and comfort in working both indoors and outdoors as well as in various weather conditions.
ABOUT OUR COMPANY
Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.
As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career.
ARE YOU READY TO JOIN OUR TEAM?
If you are a skilled HVAC professional with a passion for leadership and operational excellence, we encourage you to apply. The initial application process is quick and easy-complete our 3-minute mobile-friendly application today. Apply to be our HVAC Field Service Supervisor now!
$75k-120k yearly 60d+ ago
Food Operations Manager 3 - Patient Services
Sodexo S A
Service manager job in Cincinnati, OH
Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day! Sodexo is seeking a Food Operations Manager 3-Patient Services for Cincinnati Children's Hospital located in Ohio.
Consistently ranked as one of the best Children's Hospitals in America.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services.
Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being What You'll Doevaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfactionoversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recoverycollaborate with clinical, food service and interdisciplinary teams to enhance the patient experiencesuccessfully coordinate all required tasks through subordinate managers, supervisors and frontline staffdeliver high quality food services including retail, catering and patient meal management operations achieve company and client financial targets and goals develop and maintain client and customer relationships (i.
e.
, comfortable in c-suite settings where communication skills are imperative when serving as top level site management)develop strategic plans ensure HACCP, regulatory and standards compliance have daily interaction with patients, their families and clinical team to ensure patient satisfaction What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringhave a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively have culinary production experience and a strong background in safety and sanitation compliancecan manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service are enthusiastic and confidentability to drive employee success to enhance the value of the food and nutrition team Iprioritize tasks and exhibit flexibility to take on additional responsibilities as needed Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
$43k-82k yearly est. 2d ago
Field Service Supervisor- 1st
Kable Workforce Solutions
Service manager job in Olde West Chester, OH
Location: Cincinnati, OH Employment Type: 1st Shift, Full-time, Direct hire Job Brief Kable Workforce Solutions is hiring a Field Service Supervisor for our client. This job is responsible for supervising technicians during machine installation and startup at customer facilities, coordinating travel schedules, and supporting field troubleshooting on warranty and repair orders. It includes reviewing in-shop production for potential service issues, providing machine training to employees and customers, posting service reports, and assisting the Technical ServiceManager as needed.What's a Typical Day Like?
Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs.
Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine.
Assist techs with field trouble shooting on both warranty and repair orders.
Review jobs in the shop as production is in progress for possible field service problems.
Training of other employees and/or customers on machines.
Review and post service reports on jobs in the fields.
Assist Technical ServiceManager when required.
Other functions as directed.
What Are the Requirements of the Job?
Supervise Field Service Technicians and assist in training of temporary/new employees.
Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information.
College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control.
Must have product component level knowledge, programming experience.
Position requires multiple projects be handled at one time.
Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion.
Must be able to present information to groups of employees, customers, vendors, etc.
Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics.
Be able to identify work process problems and possible solutions.
Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations.
Stand for prolonged periods of time on concrete floor.
Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis.
Must be able to adjust visual focus.
Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device.
Traditional shop atmosphere.
Subject to temperature variance based on season.
Loud noise level.
May be exposed to various fumes or smells based on job.
Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We're dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.We believe in people first - empowering individuals to succeed and celebrating the work that drives our communities forward.Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
#MBS4901
$32k-50k yearly est. 12d ago
Field Service Supervisor
Cleaning Technologies Group 3.5
Service manager job in Cincinnati, OH
Job Title: Field Service Supervisor Department: Technical Service Reports To: Technical ServiceManager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical ServiceManager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
$29k-43k yearly est. 60d+ ago
Supervisor of Crisis Services
Best Point Education & Behavioral Health
Service manager job in Hamilton, OH
Job Description
Supervisor of Crisis Services- Warren/Clinton County Salary: $65,000
The Crisis Supervisor provides leadership and clinical supervision for Crisis services in the Warren/Clinton County area and implements and maintains programmatic operations with the purpose of offering quality clinical care to all clients.
Job Requirements
Master's Degree in Social Work or comparable human services field with license in the State of Ohio (LPCC, LISW preferred)
Preferred experience working in the behavioral health field in a management role
Excellent organizational, planning, and follow-up skills
Strong oral, written, and presentation communication skills
Must be a strategic thinker as it relates to overall continuous improvement of program and treatment objectives
Responsibilities
Provide leadership and oversight of daily Crisis Team operations to ensure team stability and consistent support
Coordinate and ensure clinical coverage for services supervised
Apply data analysis to guide decision-making
Staff hiring, onboarding, training, and clinical development
Deliver accurate, well-organized reports within established deadlines
Develop strategic connections with community stakeholders and agencies to enhance cooperation and visibility for BBH
Be an active participant of the management team
Provide crisis intervention services when needed
Benefits
The Crisis Supervisor position is a full-time, salary-exempt position. We offer a supportive work environment and competitive wages, as well as:
Full benefits package includes:
Health, dental, and vision insurance
Retirement plan
Tuition assistance
Public Loan Forgiveness eligibility
Paid time off and holidays
Weekly licensure supervision
Company-issued iPhone and laptop
Mileage reimbursement
$65k yearly 11d ago
Assistant Manager
Rural King Supply 4.0
Service manager job in North Lewisburg, OH
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
$28k-36k yearly est. 13d ago
Service Supervisor - Vanguard (Student Living)
Education Realty Trust Inc.
Service manager job in Cincinnati, OH
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work for a large property or 2 or more assigned properties that ensures the inside and external buildings, grounds, amenities, and common areas of the communit(ies) meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develops corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
* Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
#LI-JJ1
The salary range for this position is $60,000 - $65,000 a year.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$60k-65k yearly Auto-Apply 5d ago
Site Services Supervisor
Baxters North America Inc.
Service manager job in Cincinnati, OH
Scope of Job: This position is responsible for maintaining and servicing the facility's mechanical equipment, control systems, power distribution systems, buildings and HVAC systems. Performs preventative maintenance and routine repairs to a facility's systems and equipment. Conducts periodic safety and maintenance inspections to evaluate equipment for replacement and identify wear and damage. Uses technical diagrams, blueprints, and schematics to install, troubleshoot, calibrate, and repair equipment, engines, and compressors. Orders parts needed for replacement and coordinates with service providers to complete maintenance tasks. Uses a computerized maintenance management system (CMMS) or work order system to track and document activities. Follows established safety procedures and regulations for hazardous materials handling.
Essential Job Functions and Responsibilities:
Ensure all site services operations comply with safety, environmental, and legal standards.
Carry out tasks in line with HSE, GMP, and food safety requirements.
Support external audits and inspections (e.g., by local authorities or customers).
Operate and maintain utility systems: Compressed air systems, Steam boilers and condensate systems, Chillers and refrigeration units, HVAC systems, Water treatment and wastewater systems, Electrical panels, generators, and UPS.
Preventive & Corrective Maintenance: Perform scheduled preventive maintenance (PPM) on site services equipment. Diagnose and repair faults in utility systems to prevent production impact. Monitor performance of utilities and escalate abnormal readings or failures.
Monitoring & Controls: Use SCADA, BMS, and other monitoring systems to track performance and alarms. Maintain system logs, readings, and reports as per site procedures.
Facility Maintenance Support: Support general facilities maintenance (e.g., lighting, drainage, building fabric). Respond to facility-related issues across the site, including offices and production areas.
Energy Efficiency & Improvement Initiatives: Assist in energy-saving and sustainability initiatives. Monitor and reduce energy, water, and utility wastage where possible.
Emergency Response: Support emergency utilities response (e.g., power failure, leak, HVAC failure). Follow standard operating procedures during site service disruptions.
Documentation & Reporting: Maintain accurate maintenance and operational records for all site services. Complete work orders using CMMS system.
Collaborate with production and support departments to ensure food safety and the quality of our products.
Other duties as assigned.
Education: Highschool diploma or GED required.
Experience: 5+ years of SME of utility systems and industrial plant operations experience. Ability to read P&IDs, schematics, and technical manuals. Working knowledge of safety protocols (LOTO, confined space, permit to work). Familiarity with CMMS and maintenance reporting tools.
Competencies: Calibration, HVAC, Mechanical Troubleshooting, Pneumatic Equipment, Preventive Maintenance, Reading Blueprints/Diagrams, Safety Inspections, Safety Policies and Procedures, Standard Operating Procedures (SOP), Equipment Repairs, Mechanical Maintenance, Mechanical Systems, Computerized Maintenance Management Systems (CMMS), Problem Solving Skills, Self-Directed, Diagnostic Acumen, Proactive, Innovative, Analytical, Adaptive, Integrity and Operational Excellence.
Physical Requirements: Requires prolonged standing, squatting, and walking. May lift, carry, push, or pull objects up to 50 lbs.
$38k-62k yearly est. Auto-Apply 47d ago
Supervisor - Mobile Phlebotomy Services
Compunet Clinical Laboratories 4.1
Service manager job in Moraine, OH
Dayton, Cincinnati, Northern Kentucky 4:00am-12:30pm - salary and hours may vary based on business need. Monday-Friday Responsible for the operations and managerial functions of lab support services (Phlebotomy/Processing) for Long-Term Care (LTC) facilities and off-site collection services. Individual must have the ability to positively interact with facility staff as well as with geriatric and other skilled nursing patients.
Essential duties and responsibilities:
Provide direct supervision and leadership to the Mobile Phlebotomy team in concert with CompuNet's mission, vision, and values to meet business objectives and customer expectations.
Ensure that daily schedules and work assignments fulfill requirements for optimal service delivery.
Support and coach staff to provide outstanding customer and patient satisfaction.
Review timekeeping system data regularly, submit completed payroll records on time, and manage department overtime.
Assist with maintaining department annual operating/capital budget and managing expenses.
Ensure adequate inventory of supplies.
Interview and hire new employees. Ensure all staff training is completed and documented promptly.
Promote ongoing development of the staff through continuing education and competency assessment.
Conduct monthly employee one-on-one meetings, set goals and objectives, determine appropriate corrective action, and document employee performance on an ongoing basis.
Provide clear, consistent communication to staff through regularly scheduled meetings, memos, and one-on-one communication.
Ensure smooth shift transitions and shift-to-shift communication.
Ensure departmental compliance with all company, departmental and regulatory policies and procedures.
Communication with internal and external customers to exceed customer service standards of the organization and assure client needs are met.
Contribute to the overall effectiveness of the organization by promoting and encouraging the continuous improvement philosophy.
Participate as a part of the CompuNet Management Team and attend managerial and operational meetings.
Resolve customer and collection issues promptly.
Cover mobile phlebotomy duties when needed and perform laboratory support duties as required.
Perform other duties as assigned.
Qualifications:
High school degree/GED with 3 years leadership experience or Associate's or Bachelor's degree in Medical Technology or related laboratory science with 2 years laboratory leadership experience and current ASCP certification.
3-5 years phlebotomy experience with demonstrated increasing responsibilities in a medical laboratory environment.
Demonstrated positive customer satisfaction skills and abilities, along with excellent communication skills
Demonstrate the core values of the organization.
Sound reasoning ability and independent judgment.
Ability to work within specified deadlines and timetables.
Attention to detail and the ability to multitask and prioritize.
Must have and maintain a valid driver's license
Must maintain and show proof of liability automotive insurance.
Must have reliable transportation for driving to each facility.
Physical demands and work environment:
Standing for long periods of time.
Must be able to walk 5-7 miles per day with periods of rest.
Able to work daily in varied settings that are sometimes high-stress and require multi-tasking.
Be capable of all range of movement to include sitting, standing, and bending while performing job duties.
Must be available by phone and electronic communications.
Safety demands and requirements:
Will have exposure to biohazard substances and hazardous chemicals
Be familiar with and adhere to safety, ergonomic and health policies of the Company.
Comply with all PPE requirements when in the laboratory or other biohazard areas.
Complete required safety training and health evaluations promptly.
Anticipate safety hazards, act upon unsafe situations and promote safety awareness.
$28k-40k yearly est. 11d ago
Operations Manager - Military Veterans Encouraged to Apply, LUK2
Amazon 4.7
Service manager job in Vandalia, OH
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$81.9k-150.1k yearly 1d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Cincinnati, OH
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
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$100.5k-245k yearly 5d ago
Selling Manager- Cincinnati Metro Area
Morris Furniture 3.2
Service manager job in Cincinnati, OH
SELLING MANAGER Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun. Purpose: As a Selling Showroom Manager, your main purpose will be to drive sales and manage the overall operation of the showroom. This involves developing and implementing effective sales strategies, coaching and motivating the sales team, managing inventory levels, maintaining relationships with customers and vendors, and ensuring the showroom is visually appealing and well-maintained. You will also be responsible for creating and managing budgets, financial reports, and operational metrics, and staying up-to-date on industry trends, products, and competitor activities. The ultimate goal is to achieve sales targets, increase profitability, and provide exceptional customer service to our valued customers. General Description of duties:
Must achieve and maintain net written sales each month to meet the established minimum performance standards.
Must achieve personal selling standards in order to maintain position
Exceeds the minimum standards in all key performance metrics for personal and team performance
Achieve set monthly sales revenue, key performance metrics, and margin goals
Review daily sales reports to track performance towards specifically owned sales
In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information.
Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals.
Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions.
Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner
Actively participate in the recruiting and interviewing process for all new employees at assigned store location
Maintain customer retention, lead follow-up and sales results through inspection and development of staff "Book of Business"
Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times.
Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy. Uphold Areas of Pride Responsibility on a consistent basis.
Daily review of all sales entered into the ordering system by Sales Associates for accuracy.
Attend and completes all assigned company training and reviews training records for all employees
Participate in physical inventory of showroom when necessary
Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met
Ensure store security at all times in compliance with company policy and procedure
Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions
Ensures store inventory accuracy throughout the sales process for the location. Including but not limited to weekly inventory audit.
This is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
Work independently or as part of a collaborative sales team
Proven ability to develop successful customer relationships and close sales
Ability to lead a sales team to meet or exceed sales targets
Has demonstrated excellence in achieving personal sales goals
Requirements:
High School Diploma or equivalent
Associate's Degree in Marketing or Communication preferred
5-7 years experience in a retail sales or customer service environment preferred
Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.
$90k-113k yearly est. 60d+ ago
Supervisor of Crisis Services
Best Point Education & Behavioral Health
Service manager job in Hamilton, OH
Supervisor of Crisis Services- Warren/Clinton County Salary: $65,000
The Crisis Supervisor provides leadership and clinical supervision for Crisis services in the Warren/Clinton County area and implements and maintains programmatic operations with the purpose of offering quality clinical care to all clients.
Job Requirements
Master's Degree in Social Work or comparable human services field with license in the State of Ohio (LPCC, LISW preferred)
Preferred experience working in the behavioral health field in a management role
Excellent organizational, planning, and follow-up skills
Strong oral, written, and presentation communication skills
Must be a strategic thinker as it relates to overall continuous improvement of program and treatment objectives
Responsibilities
Provide leadership and oversight of daily Crisis Team operations to ensure team stability and consistent support
Coordinate and ensure clinical coverage for services supervised
Apply data analysis to guide decision-making
Staff hiring, onboarding, training, and clinical development
Deliver accurate, well-organized reports within established deadlines
Develop strategic connections with community stakeholders and agencies to enhance cooperation and visibility for BBH
Be an active participant of the management team
Provide crisis intervention services when needed
Benefits
The Crisis Supervisor position is a full-time, salary-exempt position. We offer a supportive work environment and competitive wages, as well as:
Full benefits package includes:
Health, dental, and vision insurance
Retirement plan
Tuition assistance
Public Loan Forgiveness eligibility
Paid time off and holidays
Weekly licensure supervision
Company-issued iPhone and laptop
Mileage reimbursement
How much does a service manager earn in Kettering, OH?
The average service manager in Kettering, OH earns between $41,000 and $107,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Kettering, OH
$66,000
What are the biggest employers of Service Managers in Kettering, OH?
The biggest employers of Service Managers in Kettering, OH are: