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  • Service Manager

    Frontmatec

    Service manager job in Kansas City, MO

    Job Summary / Mission The Service Manager's focus is to maintain a high level of customer service. The Service Manager is responsible for ensuring timely and efficient resolution of customer issues, regional personnel management, and development, and supporting the Regional and Group goals as a member of the Service Solution Management Team. Department: Service Solutions Report to: Director of Service Solution Key Responsibilities · Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments. · Manage personnel and processes. · Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products. · Develop standards for and participate/coach proper customer entrance/exit meetings. · Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations. · Collaborate with various departments and clients on problem solving · Manage department activities to AOP (annual operating plan) · Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor. · Monitor the productivity of the Service & Remote Support Team. · Support and optimize procedures between the company's various departments in accordance with the company's overall strategic plan. · Manage the field service and remote support supervisors. · Manage the processes of job planning, scheduling, and the coordination of training plans for field service and remote support jobs and personnel · Participate to the development of the CRM · Coordinate with Human Resources for the recruitment, hiring, onboarding, and, if necessary, the termination of all Service Technicians. · Workforce planning oversight and deciding priorities when needed. · Perform mid-year and annual reviews of all direct reports along with setting annual goals. · Monitor and maintain the health and safety of all employees - provide training opportunities regarding updated laws, codes, and guidelines as necessary. · Supervise and follow up on plans and budgets, including economic reporting and reporting of actual results of completed projects as they relate to the After Sales Service Department. · Support and work with the company's Engineering, Production, & QA Departments in order to secure the product quality - as well as follow up on QA cases. Required Knowledge, Skills, and Abilities: Key Competencies · Advanced planning and organizing skills with the ability to handle multiple assignments · Strong communication skills · MS Office proficiency · Data gathering and analysis. · Problem analysis and solving · Presentation skills · Facilitation skills · Coaching skills · Adaptable · Team player Education and experience · Bachelor's degree in a related field or equivalent work experience. · Proven experience in departmental management, client management, or related roles. · Strong organizational skills with the ability to multitask and prioritize tasks effectively. · Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members. · Problem-solving and critical-thinking skills to address challenges and make informed decisions. · Proficiency in using various computer software and tools for documentation and reporting. · Knowledge of relevant industry regulations and best practices is an advantage. Working conditions · This job requires the ability to sit, stand or walk for long periods of time · This job requires the ability to climb a ladder · This job requires the ability to lift 50 lbs. · This position requires the ability to travel to customer locations foreign and domestic (up to 35%) · This job may require evening and weekend hours. · When at a customer you may encounter working conditions that are hot, cold, wet and in a slaughtering / butchering environment.
    $46k-76k yearly est. 4d ago
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  • District Manager

    Softworld, a Kelly Company 4.3company rating

    Service manager job in Kansas City, MO

    Permanent District Manager Salary: 140K + 20% bonus Under the general guidance of the Regional Service Director, the District Service Manager will lead a team of people to drive operational strategies that align with the company's culture and long-term goals to exceed our customers' expectations. This individual provides direct oversight to multiple Service Centers throughout their region. Ensures all locations meet or exceed environmental health and safety, regulatory compliance, DoT regulations, production, financial, and waste management goals within their region. The District Service Manager should have a deep understanding of logistics, planning, and exceeding customers' expectations. Leadership & Strategy Provide support to local service centers by coaching and developing managers and/or supervisors within their assigned district, particularly in the management techniques of planning, organizing, and leading through continuous coaching and feedback on performance, and conduct performance appraisals, ensuring alignment with company goals and regulatory requirements. Makes recommendations and/or approvals on salary adjustments, promotions, transfers, and dismissals within their assigned district. Provide support and participate in the recruitment and hiring of field leadership and drivers as needed. Conducts regular meetings to keep teams within their assigned district informed of current issues and events, procedural/operational changes, and new developments in the department and Company. Accountable to oversee selection, training, and development of an effective, efficient, diverse workforce within their assigned district. Provide technical support to field staff and managers, assist in the content development and deployment of technical training. As a continual learner, stay updated on regulations and industry developments. Safety, Security, and Compliance Promotes Safety and Security initiatives across the entire team within their assigned district. Implement, Communicate, and Train safety protocols and compliance measures to ensure operational efficiency and regulatory adherence within their assigned district. Train on and Implement safety protocols and compliance measures to ensure operational efficiency and regulatory adherence within their assigned district. Initiate actions to assure timely resolution of identified hazards or unsafe conditions and practices within their assigned district. Customer Experience Management Supports sales department within their assigned district in the implementation of new accounts, presentation of services, response to inquiries and technical information. Collaborates with commercial to maintain and monitor existing customer relationships within their assigned district. Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs within their assigned district. Will act with urgency to resolve customer issues to maintain high service level and grow the business within their assigned district. Operational Excellence Implements and communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with financial goals within their assigned district. Route Management Responsible for route management processes within their assigned district, ensuring alignment with company goals and safety and regulatory requirements, including LTL, Bulk/FTL, pre-service, and post-service execution. Develop and manage routes to ensure efficient waste collection and transportation. Technical Services Management Oversee technical services management processes inclusive of HHW, onsite programs, and lab pack programs within their assigned district, ensuring alignment with company goals and regulatory requirements. Service Center Management Responsible for service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, supply, and asset management. Responsible for P&L (Profit & Loss) management and performance to financial plan ensuring accuracy and alignment with company financial goals within their assigned district. Accountable to ensure 10-day management processes align with company goals and safety and regulatory requirements while staying updated on changes to 10-day management regulations and industry standards. Willingness and ability to travel via automobile, commercial airline and other public transportation up to 40% of the time. Visits each Service Center in the district regularly to provide direct management oversight for each location. Willingness and ability to work in a hands-on manner to execute key initiatives and activities. REQUIRED QUALIFICATIONS B.S. in an environmental-related field or can demonstrate related equivalent work experience. Must have 40-hour HAZWOPER training completed and current. Minimum 7 years' experience in related transportation field including experience utilizing transportation management software systems, Knowledge of DoT regulations and standards, understanding of transportation logistics and planning, knowledge of vehicular maintenance and repair. Minimum 5 years of proven leadership experience. Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes, as they apply to the waste industry and those specific to area of responsibility. Demonstrates the ability to manage within an established budget as well as strong knowledge of budgetary processes, P&L statements, asset management, and project management. Ability to work independently using initiative and effective communication to solve challenges. Ability to analyze P&L statements, maintain and track EBITDA levels. Understands DOT Regulations. Highly developed verbal and written communication skills including the ability to prepare and deliver presentations to large groups. Ability to lead and work through others, effective delegation skills. Highly proficient computer skills and familiarity with software applications. Ability to analyze, draw conclusions and develop actionable improvements from complex data. Ability to plan and organize, experience in formal project management ideal. Proficiency in change management methodologies and practices. Proven ability to interact with customers and manage SLAs and relationships. Knowledge of lean management, Six Sigma, or other continuous improvement methodologies is a plus.
    $78k-112k yearly est. 1d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Service manager job in Overland Park, KS

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $81k-105k yearly est. 4d ago
  • Assistant Manager in Training Store 17 Shawnee

    Ace Hardware 4.3company rating

    Service manager job in Shawnee, KS

    About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. Job Title: Assistant Manager, Merchandising in Training Department: Store Operations Reports To: General Manager Exemption Status: Non-Exempt (Hourly) Direct Reports: Department Specialists, Sales Associates (All store associates, if acting as manager on duty) About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Service, Passion, Respect, Integrity, Teamwork and Excellence General Job Summary The Assistant Manager, Merchandising in Training is responsible for training and developing in store operations in order to prepare the individual to promote into an Assistant Manager position within an assigned store. Essential Training & Development (Learn & Execute the Following Essential Duties) Essential Duties and Responsibilities Customer Service Provide positive representation of Westlake Ace Hardware. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Provide a friendly, outgoing demeanor, work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously, and effectively. Handle customer complaints. Work to resolve problems with the customer and have Westlakes best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional, and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for opening and closing the store. Assist with the implementation of Store Support Center programs. Implement new Standard Operating Procedures into store execution. Ensure successful Loss Prevention, Safety and Internal Audits. Work with General Manager and Assistant Manager Operations on all aspects of running the store. Participate in weekly management staff meetings. Communicate issues to the appropriate Store Support Center department with General Manager approval. Assist with special projects within the district as set forth by the District Manager. Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Assist with oversight of cashiering function in store operations. Assist to ensure that weekly price changes and label updates are completed timely and accurately. Oversee all cashiering functions including training, maintenance, audits, and reports. Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e., building, fixtures, and equipment). Visit competition to be familiar with what they are doing. Perform all other duties as assigned. Inventory and Merchandising Ensure forklift operations and receiving is completed in a safe and efficient way. Oversee receiving, checking in and stocking of merchandise for the store is being done completely. Responsible for maintenance of back stock levels. Oversee and ensure that cycle counts and negative on hand reports are completed timely and accurately. Oversee and ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. Manage ordering and maintaining desirable product inventory levels to ensure store profitability. Oversee merchandise resets throughout the store. Oversee all signage is current in the store. Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring and Training of Associates Assist in training of all associates. Actively recruit and promote the advancement of Westlake associates. Assist in hiring, training, scheduling, reviewing, rewarding, and coaching Sales Associates and Department Specialists with the approval of the General Manager. Leadership Manage all aspects of store operations in the absence of the General Manager. Lead by example; be approachable by all associates and customers. Participate in store meetings. Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Prepare and challenge yourself for future advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: SERVICE Amaze our customers, our associates, and our communities by delivering on our helpful promise. PASSION Showing our love for the work we do, our customers, and our associates. RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued. INTEGRITY An authentic commitment to moral and ethical behavior. TEAMWORK Together we can achieve extraordinary things. EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $17 to $19 per hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail
    $17-19 hourly 1d ago
  • Customer Manager

    Advantage Sales & Marketing Dba Advantage Solutions 3.9company rating

    Service manager job in Kansas City, KS

    Customer Manager The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s). Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
    $75k-102k yearly est. Auto-Apply 28d ago
  • Director of Culinary Services

    Solstice at Lee's Summit 4.2company rating

    Service manager job in Lees Summit, MO

    Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. ** Schedule is Sunday - Thursday ** We offer rewarding career opportunities that include: Competitive wages Access to wages before payday Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) 401(K) with employer matching Paid training Opportunities for advancement Meals and uniforms Employee Assistance Program Our community is looking for an Executive Chef to join our team. Responsibilities: Assist Kitchen and Restaurant staff with back and front of the house operations as needed. This includes the ability to work all stations in the kitchen and/or dining room if needed. · Assist in planning, preparation, and execution of special events, banquets, and theme meals. · Uses innovation, imagination, originality, and talent to produce menus and recipes that utilize the highest quality ingredients allowed within the overall food and labor budget of the community. · Understand and maintain monthly and annual budgets for Food & Beverage department, including documentation of monthly spend on food, supplies, and labor. · Review and adjust menus to accommodate seasonal ingredients, recipe improvements, supply chain shortages, rebated and contracted products and cost of goods increases. · Responsible for ensuring that purchasing standards are maintained and that approved vendors are always used. Maintain strong and positive relationships with all vendors. · Accurately report and submit monthly inventory of food & beverage supplies. · Interview, hire and train staff for culinary and food and beverage positions. · Responsibly manage and supervise all culinary and food & beverage staff including scheduling, assignment, direction, performance review, hiring and corrective action consistent with company policy. · Work with the Executive Director and administrative staff to obtain and maintain department customer satisfaction and department of health survey levels at or above designated scores. · Ensure preventive maintenance programs are conducted for kitchen equipment and that all staff uses and maintains equipment properly to avoid damage and costly repair. · Ensures any dietary needs and restrictions are met. · Confirm food policies and procedures are being practiced by kitchen staff including, personal hygiene, safe food storage and handling procedures. · Manages control of food preparation with particular attention to potential overproduction and waste. · Oversee maintenance and production of accurate daily records. · Provide ongoing training at regular intervals to kitchen staff in the areas of food preparation and quality service and ensure that plating and presentation meet DSL standards for quality and appearance. · Confirm that the front of house and back of house staff work closely together to deliver a food product that exceeds the residents' and/or guest's expectation. · Work with BOH & FOH staff to ensure that they have a clear understanding of how to provide outstanding customer service. · Work closely with Marketing and Activities personnel to ensure all resident special needs are met as well as to coordinate planning of unique events. · Meet regularly with residents and family members to confirm that high satisfaction levels are being met. · Advise management of any concerns regarding residents. Supervisory Responsibilities: Directly supervises employees in the Kitchen. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees. Qualifications: Bachelor's degree from an accredited college or university in Culinary Arts preferred, or an associate degree and equivalent combination of minimum five years' work experience as an Executive Chef. · Minimum of five years' experience as an Executive Chef within the hospitality industry. · Current ServSafe Certification. Benefits: In addition to a rewarding career and competitive salary, Morada offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Morada Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V JOB CODE: 1004390
    $76k-120k yearly est. 13d ago
  • Service Technician 1, 2 or Sr - Shift 11:30am - 10pm, Monday thru Thursday - Olathe, KS

    Atmos Energy 4.7company rating

    Service manager job in Olathe, KS

    The standard schedule for this position is 11:30am - 10pm, Monday thru Thursday. Overtime, stand-by, and call-out are required. Shift differential pay is applicable according to policy. Requires flexibility as corresponding training will be on a different shift. This position will work from the Olathe, Kansas location. Residency requirement applies. Hourly Pay Range: $23.75 - $30.75 This position can be filled as a Service Technician 1, Service Technician 2 or Sr Service Technician, based upon experience. At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits Provided at No Cost to you: Retirement Savings Plan (Matching and Fixed Annual Company Contribution) Basic Life Insurance Business Travel Accident Insurance Short-Term and Long-Term Disability Plans Holidays and Paid Time Off Parental Leave Health Education and Improvement Programs Employer Contribution to Health Savings Account (when enrolled in High Deductible Health Plan) Employee Assistance Program Employee Education Assistance Program (Tuition Reimbursement) Pregnancy and Parenting Support Caregiver Support Program Identity Theft Protection Benefits You Help Pay for (voluntary): Retirement Savings Plan - Individual Contribution (including Roth option) Investment Advice and Management Medical Insurance and Prescription Drug Coverage Dental Insurance Vision Insurance Flexible Spending Accounts (FSA) Health Savings Account (HSA) Telemedicine Supplemental Term Life Insurance Employee/Dependent Life Insurance Employee/Dependent Accidental Death-Dismemberment Insurance Benefit eligibility on first day of employment THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Performs basic work using clearly prescribed procedures. 2. Responds to customer requests for service including connections and disconnections as becomes operator qualified. 3. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. 4. May disconnect service as necessary and perform collection efforts on delinquent accounts. 5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary. 6. Assists with activities to ensure responsiveness to natural gas and other emergencies. 7. Completes and maintains accurate records and reports to comply with Company and regulatory requirements. 8. May read meters and record usage for billing. OTHER DUTIES/RESPONSIBILITIES: 1. May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours. 2. Is subject to reporting outside regular work area. 3. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion. 4. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment. 5. Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others. 6. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training. MINIMUM REQUIREMENTS Educational/Experience Level Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED). Requires valid driver's license in accordance with Company standards. Certificates, Licenses, etc. While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications. Computer Skills Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks. Communication Skills Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information. Work Conditions Work requires entry to customer premises. Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces. May have residence requirement due to call-out response time. Works as an individual contributor and/or as member of a team. Physical Demands Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter). Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher). Ability to generate 95-foot pounds of force at a contact point of 70 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch. Ability to walk a distance of 500 feet. Other Requirements As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Family: Service and Construction
    $23.8-30.8 hourly Auto-Apply 4d ago
  • Managed Application Services (MAS) Supervisor

    RSM 4.4company rating

    Service manager job in Kansas City, MO

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. As a leading Microsoft Partner and RSM US leverages' Microsoft's leading enterprise resource planning platform, Microsoft D365 Finance and Operations, and other Microsoft-centric tools to help customers stay competitive in a constantly changing environment. We are expanding our Managed Application Services team and looking for seasoned D365 BC/NAV functional consultant with experience in the financial and projects accounting areas. The ideal candidate has a strong finance background, enjoys being part of a team and working directly with clients and Microsoft. Dynamics 365 implementation or supporting services is a requirement. This team is responsible for supporting our implementation projects and well continuing with the client after go live. In this role, you will help mentor our team, assist clients in the implementation and support of Microsoft Dynamics D365 BC software as well as working directly with Microsoft on solving mission critical business situations. You will be working with a nationally dispersed team that is highly collaborative and a fun culture. Basic Qualifications: * 7+ years of hands-on software implementation or supporting services experience with Microsoft D365 BC and NAV * Strong accounting with Project accounting experience * Understanding of ERP software and how it applies to business processes * Excellent communication skills, written and verbal * Bachelor's degree in a relevant field or equivalent work experience * Strong analytical skills Preferred Qualifications: * Technology skills * Ability to work independently * Strong business knowledge * Dynamics D365 BC or NAV certifications highly desired This position follows a hybrid work model, requiring in-office presence twice per week and willingness to travel up to 25% At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $95,400 - $192,000 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
    $95.4k-192k yearly Easy Apply 4d ago
  • Lead Home Service Technician / Handyman

    Trublue of North JoCo

    Service manager job in Lenexa, KS

    Job DescriptionBenefits: 401(k) Bonus based on performance Opportunity for advancement Paid time off Role: Lead Home Service Technician / Handyman We provide: Year-round stable, steady work Regular work hours Flexible scheduling Mileage reimbursement TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of North JoCo is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work. We are looking for a seasoned Team Leader with the following experience: Bathroom upgrades / remodel Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY Our Team is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY Treating people with respect and looking for the same in return, everyone has a voice! TRUST Achieved through reliability and credibility. QUALITY Taking pride in ones work and providing the best value and customer experience possible. The appropriate candidate for the Lead Technician/Handyman position will be proficient in various home repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up!
    $59k-111k yearly est. 6d ago
  • Senior CAD Technician - Survey

    Olsson 4.7company rating

    Service manager job in Overland Park, KS

    North Kansas City, MO; Overland Park, KS ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Surveying is a critical component of construction and civil engineering projects. It involves creating precise CAD drawings based on measurements and mapping data to determine land boundaries, topography, and other essential features. Accurate CAD work ensures that projects are designed correctly and safely, not only complying with regulations but also contributing to the development of safe, efficient, and sustainable communities. As a Senior Survey CAD Technician on our Survey team at Olsson, you will play a crucial role in supporting our survey projects. You will be responsible for creating detailed CAD drawings and designs, ensuring accuracy and alignment with project requirements. Your contributions will help us deliver precise and reliable survey data that supports the development of high-quality solutions, enhancing project accuracy and improving infrastructure planning. **Key Responsibilities:** + Develop and modify CAD drawings for survey projects using MicroStation software + Collaborate with surveyors, engineers, and project managers to understand project requirements and objectives + Ensure all drawings comply with industry standards and project specifications + Perform quality checks on drawings to ensure accuracy and completeness + Assist in the preparation of survey documentation, reports, plats, legal descriptions and exhibits + Maintain organized survey project files and records **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills + Ability to contribute and work well on a team + Minimum of six (6) years of experience as a CAD Technician + Familiarity with either AutoCAD or MicroStation programs + Basic understanding of land surveying principles preferred + Associate's degree in CAD Drafting or a related field preferred but not required \#LI-DNI **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.
    $67k-89k yearly est. 59d ago
  • Lead Home Service Technician / Handyman

    Trublue Home Service Ally

    Service manager job in Shawnee, KS

    Benefits: 401(k) Bonus based on performance Opportunity for advancement Paid time off Role: Lead Home Service Technician / Handyman We provide: Year-round stable, steady work Regular work hours Flexible scheduling Mileage reimbursement TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of North JoCo is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work. We are looking for a seasoned Team Leader with the following experience: Bathroom upgrades / remodel Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY - Our Team is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility. QUALITY - Taking pride in one's work and providing the best value and customer experience possible. The appropriate candidate for the Lead Technician/Handyman position will be proficient in various home repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."
    $59k-111k yearly est. 60d+ ago
  • Service Supervisor

    Ingersoll Rand 4.8company rating

    Service manager job in Kansas City, MO

    Service Supervisor BH Job ID: 3202 SF Job Req ID: 15559 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : Service Supervisor Location : Kansas City, MO (onsite with travel) About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Summary Step into a fast-paced, customer-focused environment as our Service Supervisor in the compressed air commercial segment. You'll oversee the local service function across the full equipment life cycle while partnering with the sales team to drive business growth. A solutions-oriented leader, you'll guide your team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. This role empowers you to think like an owner, taking charge of the Service P&L, making sound business decisions, and enabling your Customer Center to achieve performance goals while raising the bar in service excellence. At the core of this role is your ability to be an exceptional leader; someone who sees the big picture, hones in on the details, and elevates team performance. Take the next step in your career and lead a team where your decisions shape success and your leadership sets the standard. Responsibilities * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements * High school diploma or GED required with relevant work experience * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Core Competencies * Advanced customer service skills including conflict resolution, communication, negotiation, etc. * Leadership skills with the ability to inspire, develop, and hold teams accountable * Strong verbal and written communication skills * Solid operating knowledge of Microsoft office software and other basic computer usage. * Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. Preferences: * Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent related field Travel & Work Arrangements * This is an onsite, with travel position and a Company Vehicle is provided. * Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical /equipment rooms. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
    $74k-103k yearly est. 41d ago
  • Lead Home Service Technician / Handyman

    Trublue

    Service manager job in Lenexa, KS

    Benefits: 401(k) Bonus based on performance Opportunity for advancement Paid time off Role: Lead Home Service Technician / Handyman We provide: Year-round stable, steady work Regular work hours Flexible scheduling Mileage reimbursement TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of North JoCo is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work. We are looking for a seasoned Team Leader with the following experience: Bathroom upgrades / remodel Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY - Our Team is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility. QUALITY - Taking pride in one's work and providing the best value and customer experience possible. The appropriate candidate for the Lead Technician/Handyman position will be proficient in various home repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $32.00 - $35.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
    $32-35 hourly Auto-Apply 60d+ ago
  • Commercial Service Supervisor

    DH Pace 4.3company rating

    Service manager job in Olathe, KS

    Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Olathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply! Job Responsibilities: Assist with daily scheduling of all jobs; ensuring customers' preferences are met Provide immediate problem-solving assistance to office staff or service technicians Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability Track for jobs completed and place follow up calls to customers to ensure expectations were met Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing Responsible for timely completion of all administrative paperwork associated with this position Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary Participate in planning process and establishing department goals and objectives Other duties assigned by manager Job Requirements: Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience Experienced using Microsoft Office applications Must have a valid driver's license and a good driving record Ability to effectively communicate with the customer and represent the company in a professional manner Strong aptitude for technical applications and mechanical systems Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $30k-45k yearly est. 24d ago
  • Supervisor - Patient Services (non-clinical)

    Assistrx 4.2company rating

    Service manager job in Overland Park, KS

    The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities. Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence Coordinate and manage special projects which will frequently be cross-functional in nature Presents to external audiences (primarily healthcare providers and insurers) Core Competencies Business Understanding Has strong business process knowledge Is aware of major issues or problems affecting operations Evaluates how concepts, ideas and information could enhance the business operations Communication Communicates clearly and succinctly, in person, by telephone and e-mail Listens to hear and understand; clarifies and confirms as appropriate Probes for understanding of issues Keeps others informed of decisions, changes, objectives, priorities and accomplishments Development of Self and Others Effectively develops others through coaching, counseling, feedback and opportunities Effectively conducts performance management sessions with associates Assists staff with setting developmental goals Assists team leaders with the development of their teams Leadership Coordinates with other departments to provide patients the outcomes they need Demonstrates strong team leadership skills Manages and coordinates staff scheduling Recruits and hires new associates Demonstrates strong conflict resolution skills Leads projects and process re-design efforts Demonstrates a commitment to serving our patients Demonstrates values and philosophies of the organization Planning and Organization Works effectively in a multi-task environment Plans, organizes, manages and monitors activities according to priorities Effectively facilitates groups / discussions to meet business needs Displays strong sense of urgency Uses good time managements skills Analysis Produces accurate work with attention to detail and is thorough Possesses good analytical skills - data interpretation and problem-solving Requirements Education and experience required: Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience. Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting. Specific type of experience required: Professional level knowledge of customer care techniques and processes. In-depth understanding of insurance plans and benefit structures. Been involved in or managed special projects in a call center or similar environment. Benefits Competitive pay structure, Matching 401(k) with immediate vesting, Medical, dental, vision, life, & short-term disability insurance, Paid time off and eight (8) paid holidays throughout the calendar year, and Through proven success, motivation, and team work, potential for growth and promotions within the organization. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
    $51k-71k yearly est. Auto-Apply 60d+ ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Service manager job in Topeka, KS

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Service Operations Manager

    Warehouse Quote

    Service manager job in Kansas City, MO

    is on-site in Kansas City, MO. About WarehouseQuote: At WarehouseQuote, our clients hire us to manage their 3PL Warehousing Network. We do this by leveraging technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting. This role drives consistent operational execution and continuous improvement into our clients supply chain by: Ensuring outstanding day-to-day execution and communication across our client accounts Identifying and coaching the team on issue resolution and exception management Championing technology, automation, and artificial intelligence Mitigating order exceptions Day to Day Responsibilities: Team Leadership & Coaching Directly manage, coach, and develop a team of Account Coordinators supporting client accounts. Establish clear daily/weekly expectations for order management workflows, responsiveness, and documentation. Conduct regular 1:1s, performance check-ins, and feedback conversations to support growth and accountability. Lead onboarding and training for new team members; ensure long-term role readiness Culture champion for WHQ operations. Operational Execution & Quality Control Ensure high-quality execution of daily order management activities, including adherence to and improvement of Standard Operating Procedures and guiding workflows for each customer into a common, repeatable process that leverages the full power of our internal operating technology. Monitor work queues and performance to ensure orders are processed correctly, identify root cause issues for order exceptions, meet client commitments and SLAs, and escalate service issues appropriately and promptly. Serve as the internal and client-facing escalation point when issues are complex, high-impact, or time-sensitive. Metrics, Reporting & Accountability Track and report on key operational metrics, such as order accuracy rate, exception volume and root cause trends, and SLA compliance/turnaround time. Use data and observations to coach performance and improve systems. Maintain strong documentation standards to ensure the team s work is transparent and dependable. Who We Are Looking For: The ideal Service Operations Manager is a player-coach: someone who can roll up their sleeves when needed, but who primarily drives outcomes by developing people, strengthening systems, and reinforcing expectations. Core Values Alignment Put People First - We believe trust is the foundation of all relationships. We maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture of appreciation, respect, and transparency. Take Ownership of Every Situation We take ownership and are accountable for our actions. We do this by striving to admit, learn, and grow from failure and mistakes. We identify difficult situations as a privilege and an opportunity to provide value to our stakeholders. Do The Right Thing Every Time - We have the integrity to make the tough decision. When encountering challenges and opportunities, we never abandon our values or put others at risk. Following the Golden Rule makes us proud of our work and the relationships we build with one another. Maintain Financial Discipline - We will exercise prudence in all financial decisions and will never risk the long term health of the company for short term gain. We hold the belief that today's sacrifices are tomorrow's rewards and the work we do as a company will serve as an example of our respect for each other. Live Generously - We are the best versions of ourselves when we selflessly and humbly given of our time and talent to make a positive impact on those around us. Benefits: 85% of premiums for medical, dental, and vision plans covered by WareHQ Labs $2,000 annual HRA/HSA contribution 401k with 100% match, up to 6%, immediately vested upon enrollment Reimbursement programs: childcare, tuition, wellness, cellphone Free daily lunches Leadership and development training Men and women haircuts Onsite gym We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
    $28k-50k yearly est. 19d ago
  • Sales & Service Supervisor - Full Time

    Kansas Fine Wine & Spirits

    Service manager job in Overland Park, KS

    As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker Type: RegularPay Range:$20.67 - $28.94
    $20.7-28.9 hourly Auto-Apply 12d ago
  • Crisis Services Supervisor | $25.00 - $30.00 / hour

    Easter Seals Midwest 4.0company rating

    Service manager job in Kansas City, MO

    Our team is growing, and we are seeking a dedicated Crisis Services Supervisor to join our team. If you thrive in a vibrant, supportive, and inclusive work environment, this opportunity is perfect for you! The Crisis Services Supervisor is responsible for providing day-to-day supervision of staff and program services for individuals who meet the criteria for the Crisis Services Program. Oversees the implementation of service plans, including medical care and behavior supports. Ensures that individuals' outcomes and objectives are being met and ensures supports provided meet agency guidelines, funder requirements and accreditation standards. Essential Functions: * Works with individuals who have complex behavioral support needs. Supervises team members providing generalized positive behavioral interventions while Individual Support Plans (ISPs) and/or Behavior Support Plans (BSPs) are being developed/revised and supervises team members with carrying out individualized plans. * Works with Behavior Analyst, RN, and Manager to ensure team members are prepared for emergency placements and transitions into Individualized Supported Living (ISLs). Communicates proactively to other organizational staff regarding transitions, including nurses and behavior team members. * Develops daily schedule of activities with and for individuals served and ensures follow-through; communicates to support team members regarding observations and interventions provided as it relates to individuals' functioning, health status or behavior; and ensures that homes provide a healthy and safe living environment for individuals served. * Interviews, hires, and trains new staff. Oversees onboarding activities, provides routine and regular coaching and feedback, and completes performance evaluations. Ensures staff remain current in their required trainings. * Schedules team members and monitors overtime. Ensures that homes operate in accordance with established staffing ratios and overtime guidelines. * Oversees and provides documentation for individuals served including tracking behavior and financial documentation. Organizes and reports data related to individual plans including monthly packets. Supervises the maintenance of all required staff and individual records. Ensures that documentation and homes meet all agency guidelines, funder requirements and accreditation standards. * Attends ISP meetings and provides input into planning process. Prepares for and attends service coordinator visits. * Attends nursing visits and is responsible for medication oversight. Reviews all medications and medical administration records. Reports any charting or medication errors according to departmental protocols. Attends doctor's appointments and provides training on adaptive equipment. * Attends meetings, in-services and opportunities for on-going education. Facilitates and participates in regular staff meetings and reviews any issues and training needs. * Works as fill-in direct care staff as needed. Qualifications: * Must have high school diploma or equivalent. Completion of college-level coursework in the human services field preferred. * Must have at least 2 years of experience providing direct support to individuals with disabilities, including at least 1 year of experience providing direct support to individuals requiring a high level of behavioral support. * Must have at least one year of previous leadership experience working with individuals with disabilities or individuals with high-level behavioral support needs. * Must have current Registered Behavior Technician (RBT) certification or complete RBT certification within 180 days of hire. * Must have knowledge of Microsoft Office products and be able to work with a variety of computer systems. Additional Requirements: * This position may work day, evening, night and/or weekends depending on the needs of the organization. Provides 24-hour on-call support to individuals and employees, with rotating weekend on-call duties. * This position requires driving personal and/or company vehicle. Transports individuals to activities, appointments, and other community sites. * Must have reliable vehicle and maintain current driver's license and proof of insurance. * Must complete and maintain all required trainings/certifications. * Must maintain confidential information in accordance with HIPAA regulations. Join us in our commitment to equality and diversity as an Equal Opportunity Employer (EOE). We consider all applications irrespective of race, marital status, sex, age, skin, color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step in your career journey with us - apply today and become part of a team where your contributions truly matter!
    $33k-46k yearly est. 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Service manager job in Overland Park, KS

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $81k-105k yearly est. 5d ago

Learn more about service manager jobs

How much does a service manager earn in Lawrence, KS?

The average service manager in Lawrence, KS earns between $33,000 and $85,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Lawrence, KS

$53,000
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