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Manager Franchise Performance- New Orleans
Franchise World Headquarters, LLC
Service manager job in Houma, LA
Manager Franchise Performance Territory: New Orleans Candidates must reside in or within commuting distance to the Houma/Thibodaux areas, or Gulfport/Biloxi areas of the Mississippi gulf coast. Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: Reporting to the Director, Franchise Performance (DFP), the Manager Franchise Performance (MFP) performs a crucial role in overseeing the operations and growth of multiple franchise locations within a specified territory. The MFP is responsible for managing FZ relationships, communicating and advising on the strategic business direction, and partnering with FZs to drive restaurant performance and profitability across the full portfolio. Provides guidance to ensure adherence to Subway operations requirements and brand standards. The MFP is responsible for communicating the expected performance level of the locations and franchisees within their assigned territory in relation to the company's KPI's and metrics. They work closely with franchisees to ensure they are meeting operational and financial goals and implementing best practices. The MFP monitors key performance indicators, analyzes financial and operational data, and provides guidance and support to franchisees to improve restaurant performance. They may also develop and implement training programs, conduct performance evaluations, and collaborate with other departments to drive business growth and success. The MFP plays a key role in fostering strong relationships with franchisees and driving the overall success of the franchise network. In partnership with the DFP, they will drive business growth by identifying potential consolidation or expansion opportunities within their market. Responsibilities include but are not limited to: Drive Performance Fostering and enhancing positive relationships with franchisees is crucial, gaining their respect and establishing the MFP as an important contributor to the business and a leader in the industry. Serves as a business consultant and advisor to Franchisees, advising them in every aspect of their restaurant's operations, finances, and business execution. Conducts regular business and operational assessments to uncover growth potential and opportunities. Assesses the franchisees' business and financial portfolios. Reviews all restaurant operating reports and audits, analyzes the data, and collaborates with franchisees to determine appropriate solutions. Assesses restaurant performance against Subway's policies and procedures, analyzes sales and cost data, and provides tailored guidance to franchisees for improvement in these areas. Drive accountability with franchisees to achieve specific restaurant and territory objectives. Establish goals with franchisees based on the company's Key Performance Indicators, programs, and standards that promote profitable sales, increase customer traffic, and enhance average check size growth. Provide guidance and instruction on operational and food safety during monthly restaurant visits in a designated territory, ensuring consistency with the brand's operational policies and procedures. Record compliance with company standards, note improvements, identify opportunities, and provide recommendations for enhancement following each visit. Building Relationships This role provides direction, guidance, and expertise to franchisees regarding restaurant operations, implementation of new products and programs, as well as the opening of new restaurants and the transfer of ownership. It ensures that all new initiatives, including product launches, advancements in technology, process improvements, marketing campaigns, and facility openings and upgrades, are executed effectively to drive sales growth. Coach, counsel, influence, and motivate franchisees on a portfolio level basis. Provide guidance to franchisees to grow their business. Develop productive working relationships with franchisees, territory team members and Subway employees. Build relations with franchisees in a multitude of manners depending on performance and needs. Some manners of relationship building include, but are not limited to, in person, virtually, individual meetings, emails, territory meetings, portfolio meetings, training sessions, etc. Gains respect from franchisees to be recognized as an asset to the business and leader in the field. Coach, counsel and influence franchisees to drive employee engagement and create better guest experience resulting in increased traffic, repeated sales, reduced staff turnover and overall experience. Development Assists the DFP and cross-functional business teams with the development of new restaurants, ownership transfers, evaluation of franchisee growth potential, and completion of remodels within your designated territory. Working with Development team & DFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required. Provide information to the DFP and multi-unit owner (MUO) team regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance and additional training during and after store transition. Attends company and industry events and conferences to network with colleagues and remain informed about industry trends. Self-Development Applies designated training programs to enhance knowledge and develop new skills. Participates in all scheduled training and informative sessions, including but not limited to; University of Subway, Cascade Training Call, Monthly Business reviews, team calls and more. Able to travel on an occasional basis to training sessions both inside and outside of territory. Fully understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain buy in. Qualifications: Bachelor's degree or equivalent job-related experience with 5+ years of experience in a multi-unit management role. Certificate programs in Franchise Management, Food Safety, Food Handler, Food and Beverage, Hospitality, Restaurant Management and other related areas would be a plus. 5+ years of experience in Franchise Management, with a track record of driving business growth and profitability. 3+ years of Restaurant experience preferred. Responsible for setting and achieving challenging goals, managing multiple tasks, and learning and advancing in the field of franchise operations. Committed to completing tasks with high quality and integrity, overcoming any obstacles and problems that may arise. Able to work independently and reliably, as well as within a team, and to communicate effectively with different stakeholders. Skilled in problem-solving, financial analysis, and data interpretation, with a high degree of detail orientation and good judgment. Familiar with franchise regulations and compliance requirements, and proficient in Microsoft Office, Smart Sheets, and CRM software (FranConnect). Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends. Valid driver's license, clean driving record, and reliable transportation in the form of your own vehicle required. What do we Offer? Insurance Plans (Medical/Dental/Vision/Life) 401k Competitive Bonus Mobility Allowance Tuition Reimbursement Company Holidays Employee Resource Groups Volunteering time Many More..... Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions. #Subway
$70k-98k yearly est. 2d ago

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General Manager
Uncommon Elite
Service manager job in New Orleans, LA
About the Company We're hiring a proven leader to run day-to-day operations and drive performance across an established HVAC and plumbing business in NOLA. This role owns execution-people, process, and profit. About the Role You'll be responsible for turning strategy into results, setting standards, and building a disciplined, accountable operation that scales without chaos. This is not a desk role. You'll be in the business, with the team, driving outcomes. Military leadership experience is required. Home services experience is strongly preferred. Responsibilities Own P&L performance, including revenue growth, margin, and operating efficiency Lead and develop field leaders, technicians, dispatch, and office staff Establish and enforce operating rhythms, KPIs, and accountability Improve scheduling, dispatch efficiency, and job execution Drive sales execution and pricing discipline without sacrificing customer trust Implement and optimize systems (CRM, dispatch software, reporting) Set and maintain clear standards for performance, behavior, and execution Serve as the senior leader responsible for culture, tempo, and results Qualifications Prior military leadership experience (officer, senior NCO, or SOF preferred) Experience leading teams in a high-tempo, operational environment Home services experience (HVAC, plumbing, electrical, or similar) strongly preferred Demonstrated ownership of results-not just oversight Comfortable leading through structure, clarity, and accountability Strong communicator who sets expectations and follows through Required Skills Military leadership experience, home services experience, strong communication skills, ability to lead through structure and accountability. Preferred Skills Experience in HVAC, plumbing, electrical services, and operational leadership in high-tempo environments. Pay range and compensation package $150,000 base salary 30% performance-based bonus tied to company results Leadership autonomy with clear authority and expectations Opportunity to scale a growing home services operation Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.
$41k-74k yearly est. 2d ago
Area Business Manager
Zoetis, Inc. 4.9
Service manager job in New Orleans, LA
Role Description This territory primarily covers Arkansas, Louisiana, and Mississippi. The southern portion extends along the Gulf Coast, including southeast Texas around Houston and coastal Louisiana. The territory also reaches into southeastern Missouri near the St. Louis metro area. We are seeking a highly capable individual for Area Business Manager (ABM), US Diagnostics Division. Primary responsibilities include leadership and development of colleagues, while utilizing solution coaching, and business planning capabilities to execute overall strategies to maximize sales performance within the assigned geography. The ABM will lead and model Zoetis Core Beliefs within the team and company. This position will require travel throughout the designated geography and may require overnight stays. Leading People Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities Direct the business activities and efforts of the area Diagnostics Sales Consultants (DSC) and Diagnostic Technical Specialists (DTS) to meet objectives set forth by management. Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools. Spend 75% of available time on field-coaching days to help DSCs and DTSs meet performance objectives by strengthening their core capabilities and professional development Demonstrate strong leadership and collaboration across all team members Sales Performance Meet or exceed sales objectives (quota) the Diagnostics business via development and coaching of DSCs and DTSs within targeted area Successfully lead the launch of new products / services /equipment Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports. Leading the Business Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall. Coordination and resource allocation of marketing efforts in the area, balancing needs of Diagnostic Sales Consultant and Diagnostic Technical Specialists Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc. Attending and participating in new product launches and periodic regional/area sales meetings. Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management. Education and Experience Undergraduate degree (BS/BA) strongly preferred Minimum of 3 years people leader/management experience for external talent Technical Skills Success in previous roles including people leadership and creatively finding opportunities or solving problems to drive sales performance. Excellent communication, interpersonal, business management and computer skills Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic Ability to work in a cross-functional team-based environment, align with and influence internal and external stakeholders, and build / manage relationships at all levels of an organization. Adept at working in highly fluid, complex, and ever-changing environments. Uses analytics and insights to enhance decision-making and tactical execution across area. Follow-through and attention to detail. Ability to manage assigned expense budgets Customer focused professional demeanor and presentation style. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter Animal Health experience and knowledge of small animal veterinary medicine Diagnostic experience preferred Exhibit willingness to accept and incorporate feedback Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information Proficiency in MS Office (Word, Excel, Outlook, Powerpoint) and ability to learn Zoetis systems Physical Skills Ability/Willingness to travel extensively (50-60%) to manage area personnel and business needs as necessary Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$87k-114k yearly est. 6d ago
District Service & Parts Manager
The Friedkin Group 4.8
Service manager job in New Orleans, LA
Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. Why Join Us Career Growth: Advance your career with opportunities for leadership and personal development. Culture of Excellence: Be part of a supportive team that values your input and encourages innovation. Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs. Total Rewards Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page. A Day In The Life The District Service & Parts Manager (DSPM) serves as GST's primary point of contact for all dealership business related to Fixed Operations. The DSPM will lead and drive a world class performance culture by developing proactive partnerships with our dealers. The main goals of the position are: to improve dealer customer retention, drive parts, service and collision growth and promote overall dealer health in their fixed operations. As a District Svc & Parts Mgr you will: Improve dealership Service Retention. Educate dealer personnel on retention drivers and instill a retention culture throughout the district. * Analyze retention impact opportunities and provide dealers with corrective actions. * Facilitate process improvement and provide in-dealer training to dealership personnel. * Support retention strategies and efforts of GST Fixed Operations. row the dealership service business. * Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals. * Implement process improvements and in-dealer training to maximize sales opportunities. * Support service growth strategies and efforts of GST Fixed Operations. Promote GST Fixed Operations marketing strategies and initiatives. * Leverage marketing strategies and initiatives as solutions to driving parts and service sales. * Ensure dealership awareness and participation in marketing strategies and initiatives. * Provide dealership support and counsel to maximize effectiveness of marketing strategies and initiatives. Grow the dealership parts business. * Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals. * Specific emphasis given to growing parts business through the wholesale channel. Utilize Toyota wholesale tools and guide dealers on how to generate new wholesale business. Promote dealership parts inventory health. * Educate dealer personnel on the importance of off-the-shelf fill to the service department and ensure the dealer has a measurement mechanism in place. * Analyze parts inventory to determine where inventory is short, in excess or obsolete. Counsel dealers on optimal inventory profile and assist with corrective actions. Grow the dealership collision business. * Identify potential opportunities for new collision centers in the district. Construct the business case and gain the dealer's commitment to invest in a collision center. Guide the dealer through the process of opening a new collision center. * Promote the Toyota Certified Collision Center program by identifying new TCCC candidates. Construct the business case supporting certification and gain the dealer's commitment to certify. * Drive operational improvement by leveraging TCCC best practices in non-TCCC collision centers. What We Need From You Bachelor's Degree Req Previous experience in a dealership fixed operations department, aftermarket service operation or OEM fixed operations field role Preferred 5-7 years in the field or in a related area. Required Must be willing to relocate to and within the Gulf States Toyota Region (Texas, Mississippi, Louisiana, Arkansas, & Oklahoma) Selling Techniques Intermediate-Advanced Required Customer Relationship Management Develops, implements, or follows the organization's guidelines and practices when interacting with customers to ensure a positive experience and to retain, grow, or generate new business. Intermediate-Advanced Required Forecasting Intermediate-Advanced Required Negotiation Intermediate-Advanced Required Influencing Skills Intermediate-Advanced Required Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Intermediate-Advanced Required Relationship Building Intermediate-Advanced Required Business Acumen Business acumen is the knowledge and understanding of an organization's operations, and the industry and competitive environment in which it operates. Intermediate-Advanced Required Sales Presentations Intermediate-Advanced Required Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Intermediate-Advanced Required Physical and Environmental RequirementsThe job requires significant domestic travel. As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels. Travel Requirements 50% Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at . We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship. #LI-JT1
$37k-67k yearly est. 5d ago
Branch Manager (Uptown)
Onpath Federal Credit Union 3.8
Service manager job in Metairie, LA
At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Branch Manager for our Kenner location. The salary range for this position is $58,920.89 to $73,651.12 based on skills and experience. This position is classified as On-site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring exceptional customer service, and achieving business goals. This role involves managing staff, enhancing customer relationships, and driving sales and service excellence. The Branch Manager is a leader who fosters a positive and productive work environment, aligning branch activities with the credit union's strategic goals. The Branch Manager will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Ensures that branch is in compliance with regulatory requirements and internal policies by conducting regular audits and assessments to identify and mitigate risks. Stays informed of changes in laws, regulations, and industry standards that may impact branch operations. Monitors and manages branch performance metrics, including sales, member service, and operational efficiency, to drive consistent results. Implements and maintains best practices to enhance and uphold excellence in member service. Provides leadership, guidance, and support to branch staff to ensure branch operates in alignment with the Credit Union's strategic goals and objectives. Regularly conducts employee performance evaluations, set goals, and develops career development plans for branch staff to enhance their professional growth. Fosters a positive work environment that promotes teamwork, accountability, and continuous development. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Conducts required security meetings with staff to ensure compliance and safety. Opens and closes the building in accordance with set hours and tests security equipment quarterly. Orders currency according to policy. Ensures that branch staff consistently delivers a high level of service that meets or exceeds member expectations. Addresses and resolves member concerns promptly and satisfactorily, maintaining strong member relationships. Promotes and supports community involvement initiatives to enhance the Credit Union's presence and reputation. Regularly analyzes branch performance to identify opportunities for improvement and growth. Collaborates with District Branch Manager to develop and implement strategies that drive the achievement of branch goals. Experience: 2-5 years of similar or related experience, including preparatory experience Education/Certifications/Licenses: High school education or GED Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Strong decision-making skills, and high emotional intelligence is required. Proficiency in conflict resolution and effective delegation is essential. Exceptional time management and communication skills are vital, along with a commitment to fostering creativity, mentoring team members, and driving continuous improvement. Adaptability, customer focus, financial acumen, are also necessary for success in this role. ADA Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran
$58.9k-73.7k yearly 3d ago
Market Area Manager - Baton Rouge East, LA
Credit Acceptance 4.5
Service manager job in New Orleans, LA
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 + Monthly Uncapped Commission INDSAHP #Zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
$19k-27k yearly est. 5d ago
Assistant Store Manager
Aldi 4.3
Service manager job in Metairie, LA
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-Time Average Hours: 38 hours per week Starting Wage: $24.00 per hour Wage Increase: Year 2 - $25.00 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation • Assists the direct leader with developing and implementing action plans to improve operating results • Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results • Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance • Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees • Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position • Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued • Participates in the interviewing process for store personnel • Communicates information including weekly information, major team milestones, developments, and concerns • Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses • Ensures an appropriate resolution of operational customer concerns in their direct leader's absence • Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order • Maintains store cleanliness standards and proper store signage at all times • Assists the direct leader with maintaining proper stock levels through appropriate product ordering • Merchandises product neatly to maximize sales • Ensures the quality and freshness of products for sale and accuracy of product signage • Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees • Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary • Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business • Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data • Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights • Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store • Must be able to perform duties with or without reasonable accommodations Job Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI • Ability to work both independently and within a team environment • Ability to provide and lead others to provide prompt and courteous customer service • Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports • Ability to interpret and apply company policies and procedures • Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments • Ability to evaluate and drive performance of self and others • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses • Ability to operate a cash register efficiently and accurately • Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards • Excellent verbal and written communication skills • Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail • Meets any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred • A minimum of 3 years of progressive experience in a retail environment • A combination of education and experience providing equivalent knowledge • Prior management experience preferred ALDI offers competitive wages and benefits, to all employees including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, full-time employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life Insurance *Full-time employees average 30 or more hours per week within an annual lookback period **Benefits offered to full-time and part-time employees may vary by state Click here to learn more about the benefits ALDI has to offer ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
$24-25 hourly 1d ago
Service Technician 1 to Sr Service Technician
Atmos Energy 4.7
Service manager job in Metairie, LA
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment and they include: Company-Provided Benefits Holidays and Paid Time Off Parental Leave Retirement Savings Plan (Matching and Fixed Annual Company Contribution) Annual Bonus Opportunity Employee Assistance Program Short-Term and Long-Term Disability Plans Basic Life Insurance Health Savings Account (HSA) Company Contribution with HDHP Employee Assistance Program Wellness Programs LifeLock Identity Theft Protection Paid Training Linked-In Learning Voluntary Benefits Retirement Savings Plan Medical Insurance and Prescription Drug Coverage Dental Insurance Vision Insurance Employee/Dependent Life Insurance Employee/Dependent Accidental Death & Dismemberment Insurance Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts Top Employer Recognitions America's Best Employers - Forbes Magazine The 100 Most Trustworthy Companies in America - Forbes Magazine Top Places to Work - Dallas Morning News Best Places to Work - Mississippi Business Journal Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD) Atmos Energy's Louisiana Division has an opening for a Service Technician 1 to Sr Service Technician in its Bridge City location to service the East Bank of Jefferson Parish. Residency requirement is in place due to emergency response. This entry level position is responsible for basic customer service field operations for a natural gas distribution company. Responsibilities include but are not limited to: meter reading, turn ons/offs, leak investigations, investigating high bill complaints, installation, removal and repair of natural gas meters. On the job training is provided. Standby/Callout will be required for this position to respond to after hour service calls. Minimum education is a High School Diploma or equivalent. Must have valid Driver's License. Requires frequently performing activities including but not limited to stooping, bending, crawling, kneeling, grasping, reaching, climbing, and lifting objects up to 60 pounds. Walk in applications and mailed or faxed resumes are not accepted. Apply by January 21, 2026 at : *************************** THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Performs basic work using clearly prescribed procedures. 2. Responds to customer requests for service including connections and disconnections as becomes operator qualified. 3. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. 4. May disconnect service as necessary and perform collection efforts on delinquent accounts. 5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary. 6. Assists with activities to ensure responsiveness to natural gas and other emergencies. 7. Completes and maintains accurate records and reports to comply with Company and regulatory requirements. 8. May read meters and record usage for billing. OTHER DUTIES/RESPONSIBILITIES: 1. May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours. 2. Is subject to reporting outside regular work area. 3. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion. 4. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment. 5. Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others. 6. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training. MINIMUM REQUIREMENTS Educational/Experience Level Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED). Requires valid driver's license in accordance with Company standards. Certificates, Licenses, etc. While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications. Computer Skills Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks. Communication Skills Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information. Work Conditions Work requires entry to customer premises. Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces. May have residence requirement due to call-out response time. Works as an individual contributor and/or as member of a team. Physical Demands Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter). Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher). Ability to generate 95-foot pounds of force at a contact point of 70 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch. Ability to walk a distance of 500 feet. Other Requirements As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Family: Service and Construction
$92k-111k yearly est. Auto-Apply 8d ago
Customer Service Manager
Retif Oil & Fuel 3.8
Service manager job in Harvey, LA
Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the Southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities. We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities. We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you. Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer - or want that experience - this role may be a great fit. You will love it here if you value: Trust - When we say we're going to do something, we do it. Team - Our players are the most important part of who we are. Fun - We find a way to enjoy what we do every day. Make an Impact - We positively affect our customers, co-workers, and community. Learn and Evolve - We seek the best way, and we adapt. You'll love coming to work every day if you get, want, and have the capacity to: Lead and manage the customer care team with a high level of team accountability Handling emails from sales team, facility team, credit team, and customer orders Assist sales team with pricing, order history, and equipment issues Assist facility team with equipment pick up/drop off and tracking tags for customer orders Assist credit team with credit application review notes Manage and complete all tasks tied to customer orders Requirements The best candidate will have the following qualifications: Bachelor's degree in business-related field preferred Minimum 2 years in management role Excellent written and verbal skills Computer skills: Word, Excel, Outlook Additionally, while performing duties, the employee is required to sit, stoop, lift up to 15 pounds, type, communicate effectively, manage conflict, work evenings and/or weekends, attend remote meetings, and travel. In the performance of respective tasks and duties, the employee is expected to: Successfully perform quality work within deadlines with or without supervision Interact professionally and confidently with other employees, customers, and contacts Work effectively as a team contributor on all assignments Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations At Retif, we offer our employees several fantastic benefits. These benefits include: 401(k) Retirement Plan Paid time off Paid holidays Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Company paid disability insurance Company paid life insurance Company paid AD&D insurance And more! This job description is not a contract of employment. The duties and responsibilities can change at any time at management's discretion. Retif Oil & Fuel is an equal opportunity employer. M/F/Disability/Veteran/Sexual Orientation/Gender Identity
$31k-43k yearly est. 60d+ ago
Lead Service Technician
The Unlimited 4.3
Service manager job in New Orleans, LA
at Heritage Service Group ***HIRING IMMEDIATELY!!!**** Sign On Bonus Available for Qualified Service Technicians Heritage Service Group is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations. WELCOME TO HERITAGE! Visit "Heritage Careers" to find your place to grow. ******************************************** Pay Rate: $31.00-39.00/hour* At Heritage, we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including: Sign-On Bonus for Experienced Technicians Company Vehicle | Cell Phone | Uniforms Meters & Test Equipment Continuing Education | Industry Certification 401k & Profit Sharing Paid Holidays | Vacation Medical & Dental Benefits Short-Term Disability | Long-Term Disability Insurance (company paid) Life Insurance (company paid) Summary The Commercial Kitchen Equipment Service Technician provides maintenance, service, and repair for commercial cooking equipment and commercial refrigeration i.e., grills, fryers, ovens, ice machines, reach-in and walk-in coolers, freezers, etc. Details Diagnose, troubleshoot, and repair kitchen equipment, refrigeration, and or HVAC. Communicate repair status updates with customer and branch office. Communicate parts information with branch. Complete service calls accurately, timely, and with a safety mindset. Audit truck stock to ensure required parts are stocked. Maintain service vehicle, tools, and uniforms consistent with company policies and procedures. Meet on-call requirements. Required Education | Experience Three years or experience commercial kitchen repair and or refrigeration/HVAC service and repair. Must be at least 18 years of age. Valid Driver's license and driving record that aligns with our safety standards. Completion of a satisfactory background check and drug screen is required. Skills and Abilities Ability to work independently. Ability to accurately diagnose and troubleshoot: An electrical, installation, and mechanical background would be a plus. Journeyman License and or CFESA certification would be a plus, but not required. Strong attention to detail. Excellent communication and soft skills. Good driving record. Heritage Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$31-39 hourly Auto-Apply 60d+ ago
Hotel General Manager
American Cruise Lines 4.4
Service manager job in New Orleans, LA
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*
$50k-68k yearly est. 49d ago
Field Service Support
Nj Tech
Service manager job in New Orleans, LA
NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology. Role: Field Service Support Location: New Orleans, LA Job Description: - · Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc. · Windows 10 migration experience · Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office · Administration experience of MS Active Directory users & groups, policies and management concepts · Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer's end users. · Having good knowledge about the features of MS office 2007/2010. · Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly. · Should be familiar with IP address/Host Name concept which is required to provide RDP support. · Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. · Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Additional Information All your information will be kept confidential according to EEO guidelines.
$35k-58k yearly est. 1h ago
Manager, Commercial Services Operations
B1Bank
Service manager job in Houma, LA
The Manager, Commercial Services Operations is responsible for overseeing daily commercial services operations, ensuring accurate and timely execution of ach and wire transfer files, and supporting the bank's strategic goals relative to all commercial services department matters. The Manager, Commercial Services Operations directs all operational functions of deposit and treasury related transactions including but not limited to commercial treasury implementations and ongoing support, ach transaction processing, corporate analysis, treasury billing, mobile deposit and wire processing. This position is responsible for ensuring strong policies and procedures are documented and comply with all federal and state banking regulations. This role manages commercial services operations staff, optimizes processes, and partners closely with treasury management sales, compliance/risk, product and development, accounting, and technology teams to ensure strong internal controls are implemented and adhered to daily. Specific Job Functions Responsible for managing the Bank's Commercial Services Department and all corresponding staff members. Serve as a subject matter expert for ACH and Wire Transfer operations. Ensure staff members are adhering to departmental processes and procedures (including internal controls), and production performance is tracked, reported, and maintained at an optimum level. Ensure Commercial Services policies and procedures are well documented in an easy-to-understand manner and accessible to all employees . Responsible for development, implementation, and ongoing maintenance and support of the Bank's FedNow and Real-Time Payments services. Ensure compliance with applicable regulations and requirements, including NACHA Operating Rules, Regulation E, Regulation J, UCC Article 4A, OFAC, BSA/AML, and internal policies. Prepare and review operational metrics, exceptions, and loss reports. Track ACH volume, returns, and risk exposure. Reconcile ACH and Wire Transfer settlement accounts and resolve discrepancies. Resolve complex wire exceptions, investigations, recalls, and claims. Assist with audits, exams, and regulatory inquiries. Review and respond to audit findings and implement corrective actions. Identify operational risks and recommend process improvements. Manages Corporate Account Takeover (CATO) program and annual client training. Stay current on emerging fraud trends and threats. Maintains Internet Banking Risk Assessment. Manages customer contact regarding changes, additions, and problems with commercial services products, features, and services. Manage third-party system upgrades and product enhancement projects for Commercial Services department. Responsible for reviewing contract renewals, analyzing competitors' offerings, and presenting contract renewals to applicable committees in accordance with bank policy. Actively participate in committee meetings ensuring that all projects are documented and fully discussed with status and budgetary updates. Ensure clear guidance on expectations is well documented and communicated on an ongoing basis. Manage staff knowledge, training efforts, and cross-training efforts to ensure support levels are maintained. Ensure the highest level of internal customer support is provided to all employees. All requests should be documented and analyzed to ensure level of support and areas of potential improvement. Minimum Job Requirements Bachelor's degree in business, finance, or related field is required. AAP (Accredited ACH Professional) Certification is required. Seven (7) years of experience in bank operations is required. One (1) year of leadership is required. Experience can run concurrently. Advanced knowledge of NACHA Operating Rules and ACH workflows. Proficiency in core banking systems and ACH and Wire Transfer platforms. Extensive knowledge of bank's policies and procedures and internal processing systems. Requires proven expertise in managing a successful customer service strategy in a dynamic environment; strong knowledge of modern best practice customer service model and approaches to supporting growing businesses. Requires the ability to address production issues quickly in the short-term while maintaining strategic vision for the long-term. Must possess strong management skills. Must possess strong project management and organization skills. Must possess strong written and verbal communication skills. Must possess strong analytical and documentation review skills. Must be proficient in Microsoft Suite. Must be proficient at multi-task working with several software programs simultaneously. Occasional travel is required. Other payments or banking certifications a plus. Equal Opportunity Employer/Veterans/Disabled
$46k-88k yearly est. Auto-Apply 5d ago
Fixed Ops Service Manager
Ross Downing
Service manager job in Hammond, LA
Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. Our Automotive Service Manager Essential Duties Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers a monthly, annual operating budget for the service department. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Monitors technicians' daily productivity reports and corresponding payroll records. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Serves as liaison with factory representatives. Input pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Maintains safe work environment. Maintains a professional appearance. Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. Microsoft office suite (Teams, Outlook, Excel) X-Time/Dealer FX Dealertrack Other tasks as assigned. The Chosen Candidate should have; A successful record of accomplishment within the industry. Leadership skills Excellent customer service skills. (CSI / Customer Experience) Outstanding communication skills, both verbal and written. The ability to work well in a process driven environment. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance License/Certification: Driver's License (Required) Benefit Conditions: Waiting period may apply We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. Auto-Apply 60d+ ago
Fixed Ops Service Manager
Ross Downing Chevrolet, Inc.
Service manager job in Hammond, LA
Job Description Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. Our Automotive Service Manager Essential Duties Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers a monthly, annual operating budget for the service department. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Monitors technicians' daily productivity reports and corresponding payroll records. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Serves as liaison with factory representatives. Input pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Maintains safe work environment. Maintains a professional appearance. Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. Microsoft office suite (Teams, Outlook, Excel) X-Time/Dealer FX Dealertrack Other tasks as assigned. The Chosen Candidate should have; A successful record of accomplishment within the industry. Leadership skills Excellent customer service skills. (CSI / Customer Experience) Outstanding communication skills, both verbal and written. The ability to work well in a process driven environment. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance License/Certification: Driver's License (Required) Benefit Conditions: Waiting period may apply We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. 11d ago
Regional Service Manager Gulf Coast
Racetrac 4.4
Service manager job in Slidell, LA
The Regional Service Manager is responsible for managing the maintenance and repair of up to 60 convenience stores in a designated region. This individual teams with Store Support, Operations, and multiple cross-functional departments to achieve the optimal functioning level for stores. The Service Manager ensures complete operability of every store location at all times. Up to 75% travel required. This individual is responsible for leading a team of 0-4 technicians and up to 2-3 service crew teams. Responsibilities: • Manages the team of individuals responsible for the timely maintenance and repairs of our convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization. • Prioritizes and delegates work order requests to Service and Image Technicians; oversees each job is performed at a high level of skill and with optimal customer service. • Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals. • Provides support to cross-functional departments in various projects related to convenience stores. • Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job. • Assesses current Facility Services processes and programs and recommends solutions to improve operability. • Maintains knowledge of local, state, and federal guidelines for facility services as necessary. Qualifications: • Ability to assume responsibility for 24 hours/7 day operation required • Bachelor's degree from an accredited university or college preferred • 4+ experience in retail or related field preferred • Management experience preferred • General knowledge maintenance and repair procedures a plus All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
$38k-53k yearly est. Auto-Apply 8d ago
Inside Technical Sales - Solar Service
Solar Alternatives 4.4
Service manager job in New Orleans, LA
Inside Technical Sales agents are brand ambassadors for high performance clean energy technology, and the first and last contact with solar owners looking for support and expansion. You'll receive and make inquiries with home and business solar owners that are interested to improve or repair their technology. You'll have the opportunity to earn base salary plus commission while you help build the next generation of clean energy systems! The position with work with solar energy, energy storage, electric vehicle charging, smart electric panels, technology upgrades, and creative solution design on the fly. We believe in hiring the best, and providing a flexible schedule and job independence to encourage innovation. Help your team grow, and improve your own skills with easy access to colleagues, team leaders, and managers. Every perspective is unique and we value new insight and ideas. Training is provided, along with great company benefits, including the knowledge that your work goes into helping your community be more resilient! Why Solar Alternatives? We believe in doing well by doing good! Solar Alternatives' mission is to help our neighbors save money and secure a sustainable energy future with the best technology available. If you can represent a high-technology product with purpose and value, then you may have a rewarding future in solar energy. Solar Alternatives specializes in Solar Energy, Standby Power, and Energy Efficiency, and in creating opportunity for those with the drive to set and achieve ambitious goals. We believe in recruiting, training and developing individuals with the attitude to help clients and succeed. Requirements Excellent communication skills - Persuasive & Friendly (Retail experience a PLUS) Customer service or call center experience helpful (This is an outbound role) Organized and goal-minded with phone calls and email Help explore and find solutions to common problems Keep project data organized and updated in company CRM tool Initiate and support service sales process for the rest of the team Consistent work schedule and availability Stay sharp, professional, and bright eyed with all prospects Benefits Advanced product and sales training to ensure success Unlimited earning potential, with commission and bonuses Top performers earning $60k-70k+ per year with unlimited earning potential Two weeks paid leave, plus 7 bank holidays Use of professional company tools including customized CRM and VOIP system Qualified leads from the best sources available The peace of mind that comes with offering only best in class products, installation, and services Health insurance, vision, dental benefits standard 401K with company match
$60k-70k yearly Auto-Apply 60d+ ago
Customer Service Manager- Floater
Investar Holding Corporation
Service manager job in Gonzales, LA
Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs. Job Responsibilities Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees. Conducts specific periodic meetings and presentations regarding customer service with staff members. Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation. Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships. Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals. Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services. Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc. Assists and relieves in various job functions of the branch as needed or required. Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations. Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures. Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary. Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines. Performs all other duties as assigned. Education and Related Experience * High School Diploma or equivalent (GED) required * 5 or more years Retail or related experience preferred * Previous supervisory experience preferred Skills and Abilities * Must possess thorough understanding of all deposit accounts and other products and services offered by the bank. * Must possess basic understanding of the loan application process. * Must possess good interpersonal skills. * Must possess ability to use good judgment and discretion. * Must possess ability to learn new tasks and computer programs quickly and retain information. * Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine * Must possess knowledge of computers and computer operations MS Office software * Must possess good verbal and written communication skills * Must possess good organizational skills * Must possess ability to perform detailed tasks with accuracy Working Conditions and/or Physical Requirements * Ability to work under stress and meet deadlines. * Ability to operate a keyboard if required performing the essential job functions. * Ability to read and interpret a document. * Ability to travel if required to perform the essential job functions. * Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled
$33k-60k yearly est. 7d ago
Director of Resource & Discovery Services
Tulane University 4.8
Service manager job in New Orleans, LA
The Director of Resource & Discovery Services provides leadership and strategic direction for acquisitions, electronic resource management, and cataloging and metadata operations at Tulane University Libraries (TUL). The director fosters a culture of innovation and teamwork while managing TUL's Resource & Discovery Services division, which includes more than 20 full-time librarians and staff. The division is responsible for acquiring, organizing, and ensuring access to the broad spectrum of resources essential to a research university, as well as for supporting distinctive collections, such as those of the Doris Z. Stone Latin American Library and Research Center, and Tulane University Special Collections.The director directly supervises two department heads: the Head of Acquisitions & Electronic Resource Management and the Head of Cataloging & Metadata. The director guides operations through strategic planning, culture-driven leadership, ongoing evaluation, and cross-department collaboration to support and align with TUL's and the university's evolving goals, ensuring that division policies and procedures are documented and regularly updated. In partnership with other library leaders, the director promotes innovative solutions by adopting emerging technologies and mobilizing staff and resources to enhance user experiences, streamline workflows, and foster collaboration between Resource & Discovery Services and other library teams. The director is a member of the TUL Leadership Group and the Vice Dean's Research & Resource Strategies leadership team, serving as TUL's representative on resource and discovery issues. The Director of Resource & Discovery Services reports to TUL's Vice Dean. REQUIRED EDUCATION AND EXPERIENCE: * ALA-accredited MLS, or eqivalent * A minimum of two years' progressively responsible experience in library technical services in an academic or research library environment * A minimum of three years of experience in supervision and evaluation of librarians and staff REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY: * Demonstrated knowledge of best practices and emerging trends in library technical services for research support in academic or research libraries. * Demonstrated in-depth knowledge of contemporary library services platforms (e.g., integrated library systems such as Alma) and third-party software tools for bibliographic control, ordering, and database management. * Strong knowledge of cataloging and metadata processes, including outsourcing and authority control. * Knowledge of acquisitions and electronic resources management. Experience with vendor relations. * Evidence of strong leadership skills and the ability to inspire organizational change. * Strong verbal and written communication skills. * Ability to work independently and in a collaborative team environment with cultural competence and humility. * Ability to direct, mentor, and grow information professionals successfully. PREFERRED QUALIFICATIONS: * Professional involvement or contributions to the library field. * Familiarity with acquiring and cataloging both English and foreign language materials. * Proven experience managing special projects. Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person's race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane's employment or educational programs or activities. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at ************ or by email at *************.
$73k-93k yearly est. Easy Apply 28d ago
Commercial Business Manager
Roto-Rooter 4.6
Service manager job in New Orleans, LA
Commercial Business Manager Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! Roto-Rooter has an opportunity available for a Commercial Business Manager at our New Orleans branch. The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team. The salary range for this position is $75,000-$85,000, depending on experience. There is also an opportunity to earn a branch performance based bonus. Responsibilities Your responsibilities will also include but not limited to: Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs. Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals. Join local trade associations and participate in tradeshows and events when applicable. Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals. Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work. Develop relationships with customers to build customer loyalty. Requirements Highschool diploma or equivalent At least 5 years of sales and management experience. Commercial Sales experience with proven year-over-year record of successful development and growth of a territory. Must posess sound problem-solving skills and good communication skills. Valid driver's license with acceptable driving record according to company policy. Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical insurance with a Prescription Drug Card Accident and Critical Illness Insurance Dental Insurance Vision Insurance Paid Vacation Paid Training Life Insurance Matching 401K Retirement Savings Plan Tuition Reimbursement Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 90 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Not ready to apply? Connect with us for general consideration.
$75k-85k yearly Auto-Apply 35d ago

Learn more about service manager jobs

How much does a service manager earn in Metairie, LA?

The average service manager in Metairie, LA earns between $39,000 and $109,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Metairie, LA

$66,000

$39,00010%

$66,000Median

$109,00090%

What are the biggest employers of Service Managers in Metairie, LA?

The biggest employers of Service Managers in Metairie, LA are:

Group 1 Automotive
Icahn Automotive
Jf
Fiery Crab
Keefe's Air Conditioning & Heating, Inc.

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Service manager jobs in Metairie, LA - 1,093 jobs

Manager Franchise Performance- New Orleans

General Manager

Area Business Manager

District Service & Parts Manager

Branch Manager (Uptown)

Market Area Manager - Baton Rouge East, LA

Assistant Store Manager

Service Technician 1 to Sr Service Technician

Customer Service Manager

Lead Service Technician

Hotel General Manager

Field Service Support

Manager, Commercial Services Operations

Fixed Ops Service Manager

Fixed Ops Service Manager

Regional Service Manager Gulf Coast

Inside Technical Sales - Solar Service

Customer Service Manager- Floater

Director of Resource & Discovery Services

Commercial Business Manager

Learn more about service manager jobs

How much does a service manager earn in Metairie, LA?

What are the biggest employers of Service Managers in Metairie, LA?