Service manager jobs in South Hill, WA - 2,555 jobs

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Our Certification Operations team is seeking a Senior Manager, Certification Operations who is customer obsessed and believes there is always an opportunity to improve the way we assess and certify our builders' work-readiness. As the single-threaded owner of the Data Center Learning Certification program, you'll manage and develop teams of certification professionals building high-impact assessment methodologies for our AWS Data Center Communities (DCC) organization. This position requires constant collaboration with Senior Leaders in Data Center Operations, Safety, Security, Logistics, Planning, Delivery, and other teams to determine the right certification strategy and execution. Your team will ensure that we are building the most important, most impactful certification solutions that assess ~15,000 technicians across Data Center Operations (DCO), Data Center Engineering Operations (DCEO), and Logistics (DCMAT) job families. You will also launch the external AWS Data Center Operations certification that validates foundational competencies and technical knowledge to pre-qualify external candidates to work for AWS. We are looking for a professional who has demonstrated deep people management expertise and the ability to build high-performing teams across multiple time zones and cultures. The ideal candidate will have proven success leading teams through organizational change while establishing and improving operational metrics that drive excellence. You must be able to prioritize workstreams in alignment with organizational goals and push the boundaries of certification operations, sourcing and integrating the newest technology that drives productivity and value for our customers. As the Senior Manager you will represent our organization across AWS. This entails understanding the short, medium, and long-term certification and organizational goals, and translating these into an actionable vision, roadmap and people growth plans. Your role will be tasked with management of a team of experienced certification professionals - their growth and development as individuals and leaders. In this role you will: - Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative certification methodologies that scale across multiple geographies and languages. - Work strategically with country and regional leaders to identify flexible, but consistent certification solutions to operational challenges and work toward ensuring only qualified builders access appropriate work requests. - Solve business problems with focus on understanding root causes and driving forward-looking opportunities in certification operations. - Leverage AI and emerging technologies to optimize certification workflows and enhance team productivity. - Drive utilization of assessment and performance data to support data-driven certification outcomes. - Design new metrics and enhance existing metrics to support the future state of certification operations. - Experiment with and successfully implement new methods and modes of certification that build upon academic and industrial best practices. - Integrate certification operations within centralized solutions (e.g. Boost) to enable efficient planning and management of work requests. - Coach, mentor, and develop the team, including establishing and overseeing new employee onboarding programs, and providing career development planning and opportunities. - Work with leading online training and certification platforms to develop and grow AWS Data Center Operations external certifications. Key job responsibilities - Communicate at all levels, including with Executive Management across Global Data Center Operations. - Own Strategy of the Certification Operations, including methodology, assessment, management, adoption, integration and inspection. - Prioritize Work in alignment with Strategic Initiatives across DCO, DCEO, and DCMAT job families. - Gather and Use Metrics to Drive Decisions on Certification Operations and Investments in Builder Assessment. - Manage Team Operations to Schedule and Budget across three main org capabilities: development, delivery, and integration with DC tools. - Create Comprehensive Certification Programs across a variety of Assessment Modalities and Work Environments. - Establish and monitor adoption and operational excellence metrics for certifications, including coverage and impact on safety, availability, capacity, cost and productivity. A day in the life You will analyze the current certification operations across the AWS Data Center organization and actively seek opportunity to improve and innovate assessment methodologies. You'll manage teams of certification specialists focused on building and delivering certification programs across all job families in alignment with the Data Center Learning organizational goals and strategy. As your team completes development of certification standards and assessments, you'll launch certification offerings and measure their impact on operational metrics over time. Using data from understanding builder performance and certification effectiveness, you'll direct the team on how to improve assessment quality, where to innovate in certification methodology, and what operational measurements you can improve through better certification practices. You'll work closely with centralized solutions teams to ensure seamless integration of certification requirements into work management systems. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - Bachelor's degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development - 5+ years of team management experience, or a PMP certificate and 5+ years of program or project management experience - 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience - Experience launching and building brand recognition of public certification programs Preferred Qualifications - Experience creating and implementing large-scale programs - Expertise with industry-standard certification practices, assessment methodologies, and credentialing systems. - Familiarity and/or experience and with evidence-based assessment and certification research methodologies along with program management tools, learning management systems, certification management platforms, assessment authoring tools, and integration with operational systems. - A strong focus on internal customers' needs and satisfaction, with an emphasis in demonstrating return on investment in certification. - Experience building measures and metrics, and developing reporting solutions Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,900/year in our lowest geographic market up to $281,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.