Service order clerk vs customer service clerk

The differences between service order clerks and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service order clerk, becoming a customer service clerk takes usually requires 6-12 months. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $32,890 average annual salary of a service order clerk.

The top three skills for a service order clerk include data entry, purchase orders and order entry. The most important skills for a customer service clerk are customer service, basic math, and front end.

Service order clerk vs customer service clerk overview

	Service Order Clerk	Customer Service Clerk
Yearly salary	$32,890	$33,566
Hourly rate	$15.81	$16.14
Growth rate	-	-4%
Number of jobs	84,974	361,383
Job satisfaction	-	-
Most common degree	Associate Degree, 31%	High School Diploma, 32%
Average age	43	40
Years of experience	2	12

Service order clerk vs customer service clerk salary

Service order clerks and customer service clerks have different pay scales, as shown below.

	Service Order Clerk	Customer Service Clerk
Average salary	$32,890	$33,566
Salary range	Between $25,000 And $42,000	Between $26,000 And $42,000
Highest paying City	-	Anchorage, AK
Highest paying state	-	Alaska
Best paying company	-	United States Courts
Best paying industry	-	Retail

Differences between service order clerk and customer service clerk education

There are a few differences between a service order clerk and a customer service clerk in terms of educational background:

	Service Order Clerk	Customer Service Clerk
Most common degree	Associate Degree, 31%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Service order clerk vs customer service clerk demographics

Here are the differences between service order clerks' and customer service clerks' demographics:

	Service Order Clerk	Customer Service Clerk
Average age	43	40
Gender ratio	Male, 12.2% Female, 87.8%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between service order clerk and customer service clerk duties and responsibilities

Service order clerk example responsibilities.

Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Service order clerk vs customer service clerk skills

Common service order clerk skills

Data Entry, 68%
Purchase Orders, 7%
Order Entry, 5%
Computer System, 3%
Customer Orders, 3%
Outbound Calls, 2%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Service Order Clerk
Service Order Clerk vs Customer Service Clerk

Updated January 8, 2025

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