Service order clerk vs order management representative

The differences between service order clerks and order management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service order clerk and an order management representative. Additionally, an order management representative has an average salary of $38,236, which is higher than the $32,890 average annual salary of a service order clerk.

The top three skills for a service order clerk include data entry, purchase orders and order entry. The most important skills for an order management representative are order entry, purchase orders, and customer service.

Service order clerk vs order management representative overview

	Service Order Clerk	Order Management Representative
Yearly salary	$32,890	$38,236
Hourly rate	$15.81	$18.38
Growth rate	-	-
Number of jobs	84,974	146,936
Job satisfaction	-	-
Most common degree	Associate Degree, 31%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

Service order clerk vs order management representative salary

Service order clerks and order management representatives have different pay scales, as shown below.

	Service Order Clerk	Order Management Representative
Average salary	$32,890	$38,236
Salary range	Between $25,000 And $42,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between service order clerk and order management representative education

There are a few differences between a service order clerk and an order management representative in terms of educational background:

	Service Order Clerk	Order Management Representative
Most common degree	Associate Degree, 31%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Service order clerk vs order management representative demographics

Here are the differences between service order clerks' and order management representatives' demographics:

	Service Order Clerk	Order Management Representative
Average age	43	43
Gender ratio	Male, 12.2% Female, 87.8%	Male, 27.3% Female, 72.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between service order clerk and order management representative duties and responsibilities

Service order clerk example responsibilities.

Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Service order clerk vs order management representative skills

Common service order clerk skills

Data Entry, 68%
Purchase Orders, 7%
Order Entry, 5%
Computer System, 3%
Customer Orders, 3%
Outbound Calls, 2%

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

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Service Order Clerk
Service Order Clerk vs Order Management Representative

Updated January 8, 2025

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