Service supervisor jobs in Aliso Viejo, CA - 1,078 jobs
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Customer Service Supervisor
Leadstack Inc.
Service supervisor job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customer service practices.
$36k-51k yearly est. 1d ago
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Director of Curriculum and Academic Services
International Education Corporation 4.1
Service supervisor job in Irvine, CA
International Education Corporation is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it's an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.
We are currently seeking an Director of Curriculum and Academic Services to join our team. This is a 100% on-site role and works out of our corporate office in Irvine, CA. This position is responsible for providing leadership and direction within the company for planning, administration, supervision, and coordination of programs and courses offered within the IEC. The position is also responsible for development and/or implementation of new courses/programs and accountable for planning, directing, and evaluating assigned functions associated with maintaining quality instructional programs as well as meeting programmatic, and accreditation standards
Primary/Essential duties and responsibilities
Complies with all Federal, State, accreditation and institutional policies and procedures.
Provides leadership in developing a direction and vision for academic programs, which is in line with the strategic direction of the Company.
Actively promotes the Company's mission, vision and values statements.
Ensures that programs meet accreditation, IEC, and Department of Education compliance standards.
Participates in creating academic policies and procedures.
Monitors, prepares, develops, and upgrades curriculum for current and new programs.
Monitors, manages, and recommends for supplies and equipment for current and new programs.
Makes recommendation for identifying, recruiting, and selecting knowledge-based expert and/or interested volunteers for curriculum development activities.
Actively participates in market study to stay abreast of changes in program offering and subject matter.
Actively works with Compliance Department to prepare and submit documentation for current and new programs.
Actively works with Purchasing Department for inventory and maintenance of new program instructional materials.
Monitor and manages the program cost to maintain profitability.
Monitor and manages the quality of curriculum on UNIFY for program delivery in classrooms, and labs.
Monitors changes in accreditation for changes in curriculum requirements.
Works closely with Career Services to monitor program outcomes effectiveness for graduate placement.
Monitor recommendation of Advisory Board meetings for instructional quality.
Monitors Instructor's Quarterly Quality Control Report.
Ensures that all faculty members receive ample training on program modifications and new instructional materials and textbooks.
Actively works with publishing companies to ensure quality assurance of new technological advances in instructions and training.
Works with Directors of Education (DOE) and Program Administrators (PA) to understand and to enforce curriculum policies and procedures.
Works with Directors of Education (DOE) and Program Administrators (PA) to manage the quality of curricula delivery and maintains the academic integrity of the institution.
Monitors the outcomes of the educational process to ensure programs meet objectives and academic standards.
Other duties as assigned.
Requirements:
Master Degree preferred.
Successful track record of effective leadership and team development.
Minimum of 3 years management experience in education and experience in classroom teaching.
Excellent interpersonal and teambuilding skills.
Ability to function as part of the company management team.
Ability to work with a diverse population.
Excellent communication, conflict resolution, and problem solving skills.
Familiarity with student life, learning, services and outcomes assessment.
Positive student retention management experience.
Successful track record preparing and managing department budgets.
PC competency with MS Office.
We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.
If changing students' lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!
$71k-120k yearly est. 2d ago
Student Services Manager
Spartan College of Aeronautics and Technology 3.9
Service supervisor job in Riverside, CA
The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services.
Essential Functions
Participate in relationship management with prospective students and their families, alumni, and active students.
Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
Ensure all students complete Smart Measure and meet with students to discuss results.
Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
Develop / support retention strategies effective in both active and inactive students.
Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
Manage Student Event calendar; Update posted schedules, calendars, and monitors each term.
Coordinate bi-annual student focus groups and encourage student participation.
Prepare and present material at internal workshops; both in person and virtually.
Identify opportunities for student life activities to increase student involvement.
Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
Connect students with Instructors/ Program Chair to get additional tutoring when needed.
Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
Active participation in Student Council / Student Groups.
Work closely with pending graduates to ensure the completion of exit requirements are met.
Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager.
Knowledge, Skills and Ability Required
Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations.
Knowledge of student advising theory and best practices; ability to implement these practices effectively.
Knowledge of obstacles facing non-traditional students and strategies for overcoming them.
Thrive in a fast-paced environment and demonstrate a passion for higher education.
Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
Excellent problem-solving skills, leadership, and time management skills are necessary.
Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds.
Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor.
Must remain flexible regarding external factors that may affect the work schedule.
Qualifications
Education and Work Experience
High School diploma or GED required.
Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required.
Master's degree preferred.
Experience in an educational setting supporting students' progress toward their educational goals.
Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals.
Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook
Experience with Anthology software preferred .
Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook
Strong written and verbal communication skills
$69k-107k yearly est. 4d ago
Area Customer Service Manager
Empire Today 4.6
Service supervisor job in Santa Fe Springs, CA
Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director.
We offer:
Health benefits.
Paid time off and holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Lots of perks.
Compensation Information:
$80,000 annually plus bonus
Responsibilities:
Assign newly entered customer service requests to appropriate team members.
Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction.
Export data from database and input into an excel spreadsheet for assignment and prioritization.
Plan and disseminate daily assignments to employees.
Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities.
Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies.
Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion.
Execute the implementation of training activities to improve Customer Service Scores.
Conduct the daily Customer Meeting for each of the markets within their Area.
Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area.
Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes.
Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed).
Request and collect referrals from every satisfied customer during the post installation call process (as needed).
Provides feedback to the company regarding service failures or customer concerns.
Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators.
Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team.
Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution.
Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members.
Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance.
Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.).
Serve as a resource to staff in resolving customer service issues.
Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance.
Assist the legal department in troubleshooting customer issues that require special handling.
Represent the organization at hearings and other state agencies as needed.
Perform other functions as necessary or as assigned.
Qualifications:
Minimum of three (3) years customer service or call center experience or related experience
Minimum of one (1) year management and/or training experience or equivalent combination of education and experience
Associate Degree or Bachelor's Degree preferred
Flooring or home improvement industry experience preferred.
Virtual/Remote management experience is ideal
Proficient in MS Word, Excel, Outlook, and PowerPoint
Strong analytical, organizational, and problem-solving skills
Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner
Strong ability to effectively communicate at all levels in written, verbal, and presentation formats
Demonstrated skill at communicating with and problem-solving for clients with challenging service issues
Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability
Must be flexible and comfortable working in a dynamic and interactive team environment
Why Empire Today?
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.
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Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.
$80k yearly 1d ago
Inventory Supervisor
Manufacturing/Crating
Service supervisor job in Anaheim, CA
Inventory Supervisor in a fast-paced manufacturing environment, responsible for kit pulls, ordering materials, experience in MRP, cycle counts, KPI's and managing a stock room.
self-starter
problem solver
computer and communication skills a must
$40k-61k yearly est. 1d ago
Field Service Supervisor (Dock/Door Foreman)
National Equipment & Service Corporation 3.5
Service supervisor job in Irvine, CA
Who We Are
National Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment, including roll-up doors and dock levelers. We specialize in ensuring the smooth and efficient operation of critical infrastructure within warehouses and distribution centers, helping businesses maintain safety and productivity. Our commitment to delivering superior service and expert solutions makes us a trusted partner in the industry.
Why NES
At NES, we are committed to becoming the Best Place to Work where employees are empowered and valued. We invest in our people by offering executive coaching, on and off-site training, industry certifications, and other forms of professional development, competitive pay and benefits, and the opportunity to be part of a team dedicated to delivering excellence in the industrial equipment service industry. Join us at NES, where your skills and contributions help drive the success of our clients and you will help build the core business by being involved in key decisions as we grow - both inside and outside the department. Check out our benefits for field employees!
What the Role is
The Field ServiceSupervisor at National Equipment and Service (NES) is a key leader responsible for managing field operations, ensuring quality and safety compliance, and driving both technician training and customer engagement. This role emphasizes hands-on oversight of field activities, guiding and developing technicians, and maintaining high levels of customer satisfaction. Additionally, the Field ServiceSupervisor manages large and complex projects, coordinates resources and logistics, and ensures that all operations are conducted in accordance with safety protocols and company standards.
Key Responsibilities:
In-Field Oversight:
Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies.
Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment.
Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed.
Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations.
Training:
Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction.
Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets.
Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future.
Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles.
Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field.
Customer Engagement:
Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings.
Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems.
Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience.
Required Qualifications:
Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems.
Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad.
Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects.
Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance.
Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction.
Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site.
Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians.
Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget.
Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field.
Driver's License: Valid Driver's License with a clean driving record.
Additional Qualifications (desired, but not required):
Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications.
Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work.
Advanced Leadership Training: Formal training or certification in leadership, team development, or project management.
Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment.
Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives.
Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base.
Work Environment:
Work in various environments, including warehouses and outdoor customer locations.
Use of personal protective equipment (PPE) is required for safety.
Travel Requirements:
Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence.
Benefits:
Health:
Medical/Dental/Vision (50% employer contribution for Medical)
Additional Insurances: Life, Critical Illness, Accident, etc.
Free Employee Assistance Program
Financial:
Weekly Paychecks
Overtime Opportunities
Annual Performance and Compensation Reviews
Quarterly celebrations and rewards
Bonus program based on team goals and field sales
401(k)
Time Off:
2 weeks dedicated Vacation Time
5 days dedicated Sick Time
7 Paid Holidays
Safety:
All necessary PPE provided on day one
Personalized OSHA-compliant fire-rated uniforms
Aerial Lift and Forklift Certification
OSHA certifications
First Aid / CPR / BLS
Employee Development:
Comprehensive paid training program
Opportunities for growth and internal advancement
Tuition Reimbursement
Tools and Equipment:
Company-branded gear
iPhone and iPad
Fully equipped vehicle with welder, tools, and equipment
Fuel and maintenance card
Equal Opportunity Employment:
NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
$47k-73k yearly est. 60d+ ago
Supervisor, Customer Service - Pac Sales
Best Buy 4.6
Service supervisor job in San Juan Capistrano, CA
The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
Manages Alerts and Qs daily to ensure no customer disappoints
Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner
Basic Qualifications:
1+ yrs Management or Supervisory experience
1+ yrs Sales or Customer Service experience
Preferred Qualifications:
1+ Yrs Retail experience
1+ Yrs Appliance or Luxury Products experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$38k-43k yearly est. 13d ago
Field Service Supervisor
Nikkiso Cryogenic Industries
Service supervisor job in Irvine, CA
Nikkiso Clean Energy & Industrial Gases (CE&IG) is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the LH2, LNG and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over USD 1.2B in annual revenue, 8,000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Job Overview
The successful candidate will join our field service operation that covers an installed base of over 200 cryogenic expander - compressor /expander globally.
This position will lead installation, commissioning, maintenance and troubleshooting activities for our customers in the region and around the world. This is a lead field service adviser role that will supervise customer personnel whilst directing installations, start-ups, commissioning and major overhauls.
Responsibilities
Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor.
Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities.
Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems.
Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment.
Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer.
Contribute new ideas to enhance company service and overall customer experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Mechanical Engineering degree or equivalent mechanical apprenticeship and several years' experience in the field of turbomachinery. Experience in air separation plants, and gas plants are plus.
Previous experience commissioning, overhauling, maintaining and repairing cryogenic expander - compressor.
A practical oriented engineer with both supervisory and hands on experience.
Previous experience writing comprehensive and detailed service reports.
A proven track record working onsite with customers and leading their personnel during installation, repair and maintenance.
Willing and able to travel to customer sites throughout Middle East, North Africa etc.
Excellent command of the English language additional for this role. We are also seeking someone who is fluent in other languages
Must be Health, Safety & Environmentally focused, and promote safety in the workplace.
Proficiency with MS Office in Word, Excel and MS Project.
Work Environment
This job operates in manufacturing and field construction environments. This role routinely utilizes the operation of various tools and machinery.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift and work with various materials and/or tools, as well as work and bend at different heights, in various temperatures, and be on feet for an extended period of time.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEOC Statement
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
$49k-83k yearly est. Auto-Apply 5d ago
Supervisor, Creative Services
Knott's Berry Farm 4.1
Service supervisor job in Buena Park, CA
Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team.
Salary Details: $68,640 / yr - $80,000 / yr
Responsibilities:
Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays.
Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly.
Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential.
Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments.
Lead inventory management efforts, control and storage of decor and display elements.
Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions.
Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others.
Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines.
Qualifications:
Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred.
At least 6-8 years of related work experience preferred.
At least 3-5 years of prior supervisory/management experience required.
Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs.
Must be able to work nights, weekends, and holidays based on business needs.
$68.6k-80k yearly 5d ago
Supervisor, Organ Surgical Services
Onelegacy Brand 4.1
Service supervisor job in Azusa, CA
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Exempt
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Employee may be assigned to a base office in Azusa, CA.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Summary of Functions:
The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws.
Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery ServicesSupervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below.
Duties & Responsibilities:
Essential Job Functions:
1. Supports the organizations Mission, Vision, Initiatives and Core Values
2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities.
3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility.
4. Ensures staff are properly trained to perform all assigned tasks and functions.
5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed
6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes.
7. Performs both Annual competencies and General competencies for all surgical recovery coordinators.
8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors.
9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators.
10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO.
11. Represents OneLegacy at any local, regional, or national meetings
11. Works collaboratively with peers and leaders of other departments to improve communication and performance.
12. Audits the recovery process and provides staff with necessary feedback for improvement.
13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies.
14. Ensures the facility maintenance and cleaning.
15. Ensures staff complete UKG/Timesheets Accurately and on time.
16. Provides staff in the moment coaching or mentoring to foster a teamwork environment.
17. Conducts monthly one on one with staff and performs annual reviews.
18. Assists with recruiting and interviewing new staff both internally and externally
Supervisor Responsibilities:
1. Oversight and supervision and training of Surgical Recovery Coordinators
a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable.
2. Act as Surgical Recovery Resource on call:
a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR
b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR
c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R.
d. Participate in twice daily Donor Rounds
e. Participate in once daily O.R. Plan Rounds
3. Training
a. Didactic and practical hands-on training of new staff
b. Ongoing training of current staff
c. Review, revision, and development of training documents and competencies
4. Policy development
a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies.
5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include.
a. Surgical Coordinator
b. Scrub Tech at ATRC or RTRC
c. Mechanical Perfusion of Organs
d. Recovery of research organs
e. Education and Training of external partners
6. Mechanical Perfusion
a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility.
7. Research Organ Allocation
a. Develop and implement training programs for allocation of research organs.
b. Ensure effective allocation, recovery, and distribution of research organs.
10. Reviews and audits Recovery Documentation.
Skills and Abilities:
1. Must have the ability to delegate, inspire and communicate effectively.
2. Excellent verbal and written communication
3. Strong interpersonal and problem-solving skills
4. Have a commitment to the organization.
5. Ability to coach and mentor staff in career growth.
Physical Environment/Working Conditions:
Location: Corporate office.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Job Qualifications and Requirements:
Education: Required to have one of the following:
Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required.
Experience: Two years of experience in tissue or organ recovery is required.
Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation.
Requirement: Employee must be able to pass a local government agency (coroner's office) background check.
Equipment: Reliable automotive transportation required.
Salary Range: $95,000 - $140,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$45k-68k yearly est. 23d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Service supervisor job in Carlsbad, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay range: $42,000 - $46,000
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$42k-46k yearly Auto-Apply 12d ago
Supervisor, Adult Day Services
Easter Seals Southern California 4.1
Service supervisor job in Riverside, CA
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society.
Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal
Position: Supervisor, Adult Day Services
Location: Riverside
Hours: Full-time - Monday-Friday - 8:00 am - 4:00 pm
Hourly Starting Pay Rate: $26.00 per hour
*We provide CPR/First Aid certification for Adult Day Services*
- Excellent Monday through Friday work schedule. No weekends or evenings
- Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc.
- We offer a career path providing room to grow!
- No driving required
- Great work culture & work/life balance
OVERVIEW OF POSITION: Monitors the day-to-day operation of assigned services. Supervises, evaluates, and trains associates within scope of authority. Assists with planning of all aspects of service to achieve desired outcomes and assures services comply with person centered service design and with all applicable internal and external oversight. Works collaboratively with Program Directors and direct reports to ensure delivery of high-quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives. Participates in the development of policies and procedures.
ESSENTIAL FUNCTION:
Ensures health and safety of individuals and associates through following established procedures, standards, guidelines, and best practices in designated services.
Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, effective service delivery, and all associated meetings. Responsible for collection, coordination, organization, storage of documentation and data input for individuals who use the services, including use of electronic health records where required.
Promotes, models, and supports adherence with person-centered standards and culture by ensuring person-centered planning, opportunities for a variety of experiences selected by and reflective of the interests and preferences of individuals who use the service.
Complies with quality assurance standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, accreditations and other regulatory requirements.
Evaluates training needs and conducts thorough observations of direct reports; responds to meet identified needs and provides feedback in a manner that is effective, constructive, and conductive to their growth and success. Ensures the proper completion of all required personnel documentation.
Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
Substitutes for Direct Care Associates as needed.
Other assignments that may need the associate's expertise, knowledge or ability.
EDUCATION:
Possess and maintain Valid CPR and First Aid Certifications.
EXPERIENCE:
Twelve (12) college units in Human Services or related field plus two (2) years of work experience in related field; or four (4) years' work experience in related field. Or the combination of training, experience and education to perform the job successfully.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public.
Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
Ability to interpret and carry out written and/or oral instructions.
Ability to properly interpret and implement policies, procedures, and regulations.
Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint).
Ability to resolve conflicts and remain calm and collective in stressful environment.
Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain.
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easter Seals Southern California and/or program requirements.
Ability to pass post-offer medical examination and test for tuberculosis.
Ability to travel locally, up to 30% of time. Own reliable transportation, proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service.
Ability to pass all drug testing required by ESSC.
Carrying/Lifting: Occasional / 0-50 lbs.
Standing: Occasional / Up to 3 hours per day
Sitting: Constant / Up to 8 hours per day
Walking: Occasional / Up to 3 hours per day
Repetitive Motion/Activity: Keyboard activity, telephone use, writing
Visual Acuity: Ability to view computer monitor and read newsprint
Travel: Up to 30% of time
Environmental Exposure: Occasional exposure to unpleasant or hazardous working conditions (noise, heat, dust, bio fluids, etc.) up to 20% of the work time
$26 hourly Auto-Apply 49d ago
Dining Services Supervisor
Brookdale 4.0
Service supervisor job in Irvine, CA
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$45k-70k yearly est. Auto-Apply 60d+ ago
Supervisor, Dental Provider Services
Molina Talent Acquisition
Service supervisor job in Long Beach, CA
is March 2026.
Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures.
JOB QUALIFICATIONS
Job Duties:
• Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries.
• Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise.
• Facilitates strategic planning and documentation of network management standards and processes.
• Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships.
• Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization.
• Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business.
• Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members.
• Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards.
• Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies.
• Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards.
• Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website).
• Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized.
• Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues.
• Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans.
• Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives.
• Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services.
• Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders.
• Develops and implements strategies to reduce member access grievances with contracted enterprise providers.
• Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends.
• Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards.
• Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration.
Job Requirements:
• At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience.
• Understanding of the health care delivery system, including government-sponsored health plans.
• Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc.
• Previous experience with community agencies and providers.
• Organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines effectively.
• Interpersonal skills, including ability to interface with providers and medical office staff.
• Experience with preparing and presenting formal presentations.
• Project management experience.
• Ability to work in a cross-functional highly matrixed organization.
• Effective verbal and written communication skills.
• Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications:
• Management/leadership experience.
• Contract negotiation experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
$48k-79k yearly est. Auto-Apply 11d ago
Service Supervisor - Los Angeles
Education Realty Trust Inc.
Service supervisor job in Newport Beach, CA
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Manages work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move- ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develops corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
* Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
#LI-JJ1
The hourly rate for this position is $25.00 - $27.00 per hour
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$25-27 hourly Auto-Apply 2d ago
In Home Services Field Supervisor
Redwood Family Care Network
Service supervisor job in Santa Fe Springs, CA
Job Title: In Home Services Field Supervisor
Hourly Rate: $26.00 Shifts needed: 8:00am-4:30pm (Occasional weekends)-On Call Job Status: Full Time
COME JOIN OUR TEAM!
Do you have a passion for providing quality support to individuals with special needs? Do you thrive on helping others build/reach their goals in a positive, life-enriching environment? Then we'd love for you to apply!
Medical, Vision and Dental Insurance offered
401(K)
Paid Time Off
Company Perks and Discounts
NEW ON-DEMAND PAY!
JOB SUMMARY:
In Home Services Field Supervisor is responsible for supervising staff, leadership, staff development, training, performance improvement, implementation and management of key services in accordance with policies and procedures. Effectively interacts with the individuals, and their circle of support on the processes of assessment, planning, intervention, implementation and evaluation. The In Home Services Field Supervisor will be responsible for reviewing referral packets, assessing the consumer, and coordinating with consumer's counselor at the local Regional Center. The In Home Services Field Supervisor will work closely with the family members of clients to guide and support them with Redwood Family Care Network, services while maintaining documentation and assisting with community outreach to market the program. Knowledge of Title 17 and 22, federal and state laws, knowledge of regional center department of social services , knowledge of Individual Program Plans, and knowledge of behavior modification programs.
REQUIREMENTS:
2 years experience preferred supporting adults with developmental disabilities
2 years experience in IN-HOME SERVICES SLS, ILS, CIT and PAS
Bachelor's Degree preferred
3 - 5 years of supervisory experience with supervising 5 - 30 employees
Must be at least 21 years of age.
Must have a California Driver's License.
Candidates must successfully pass all pre-employment requirements, including but not limited to a background check.
CPI (Crisis Prevention Intervention) (Preferred or willing to obtain within the first 6 months of hire).
Must have First Aid / CPR.
PHYSICAL REQUIREMENTS
Must be able to lift 50lbs.
Able to work both indoors and outdoors in all weather conditions.
Work Remotely
No
VISIT OUR CAREER WEBSITE AT: ***************************
$26 hourly 8d ago
Supervisor-Oncology Support Services
City of Loma Linda 3.7
Service supervisor job in Loma Linda, CA
Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed.
Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred.
Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.
$42k-54k yearly est. Auto-Apply 49d ago
Member Service Supervisor (Escondido Civic)
San Diego County Credit Union 4.4
Service supervisor job in Escondido, CA
Job Description
The position of Member ServiceSupervisor is established to provide supervisory, operational and leadership support to a full service branch office of the credit union. Maintains quality service standards set by the organization.
Minimum Qualifications (Education, Experience, Skills)
2 years of college experience or 3 years of relevant experience with a high school diploma.
Must possess strong cash handling background with 2 years of previous teller experience.
Strong human relations and organization skills.
Supervisory ability; demonstrated knowledge of policies and procedures in the financial services industry.
Demonstrated success in planning, organizing, leading and oversight of people and activities.
Professional and effective interaction, verbal and written communication skills.
Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines.
Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations.
Essential Duties and Responsibilities
Schedule MSRs and ensure area is properly staffed at all times. Promote quality member service.
Assist members as necessary, serving as an FSR or MSR. Set up assigned cash drawer to provide coverage during lunches and peak periods. Handle members' complaints and concerns as they arise.
Participate in the hiring, training, coaching, supervision and performance evaluations of MSRs as directed by management. Assist with planning and conducting branch huddles and meetings. Act as a positive role model to staff and assist MSRs with improving performance. Promote high morale and teamwork within the branch.
Maintain branch cash control using established policies and procedures. Schedule and perform surprise cash counts and monthly audits of vault.
Assist in balancing of MSRs' cash drawers; assist in locating outages; administer MSR over/short policy; monitor and correct deposit errors.
Monitor and ensure compliance of Large Currency Transaction Reporting (CTR) and Bank Secrecy Act (BSA).
Approve checks over MSR limits and authorize check exceptions. Provide overrides, ensuring that sound judgment, and that risk is mitigated to provide options and to meet members' needs.
Implement changes in policy and procedures, ensuring MSRs' compliance.
Coach and develop MSRs to actively participate in campaigns, contests, one on ones with management, and meetings. Assist MSRs with their continuing education regarding product knowledge and techniques to effectively perform their job duties to meet or exceed performance goals.
Delegate and monitor auditing (to include negotiable items, daily work, membership applications, etc.). Assist with additional audits as requested by management.
Distribute and assign MSR back office duties and oversee their completion by using effective time management skills.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform Office of Foreign Assets Control (OFAC) comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Provide managerial oversight of the activities for areas of responsibility, including assigned staff and functional deliverables of the team.
Demonstrate leadership in words and actions on a daily basis; act as role model for success and engagement. Create a positive work environment conducive to trust and transparency.
Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually support, encourage and motivate team members toward ongoing growth and development.
Consult with Human Resources (HR) on issues outside of the normal scope of performance or behavior. Report all issues of safety or legal consequence immediately and surface undesirable patterns as they are discovered. Partner with HR on all employment decisions, and refer requests for changes in terms or scheduling to the HR department.
Monitor approved schedules, review and approve timesheets of staff, and ensure all expenses are reported as per company policy. Schedule and provide staff the opportunity for meal and rest breaks, while ensuring operational coverage is maintained.
Other Duties & Responsibilities
May serve on ad hoc committees.
Perform other duties as assigned.
Physical Demands and Work Environment
While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. The noise level in the work environment is usually moderate.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The noise level in the work environment is usually moderate.
Monday-Friday 8:30-5:30, Rotating Saturday 8:30-5:30
Full time - 40 hours a week
$33k-47k yearly est. 13d ago
Field Service Supervisor
Nikkiso Cryogenic Industries
Service supervisor job in Irvine, CA
Nikkiso Clean Energy & Industrial Gases (CE&IG) is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the LH2, LNG and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over USD 1.2B in annual revenue, 8,000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Job Overview
The successful candidate will join our field service operation that covers an installed base of over 200 cryogenic expander - compressor /expander globally.
This position will lead installation, commissioning, maintenance and troubleshooting activities for our customers in the region and around the world. This is a lead field service adviser role that will supervise customer personnel whilst directing installations, start-ups, commissioning and major overhauls.
Responsibilities
Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor.
Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities.
Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems.
Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment.
Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer.
Contribute new ideas to enhance company service and overall customer experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Mechanical Engineering degree or equivalent mechanical apprenticeship and several years' experience in the field of turbomachinery. Experience in air separation plants, and gas plants are plus.
Previous experience commissioning, overhauling, maintaining and repairing cryogenic expander - compressor.
A practical oriented engineer with both supervisory and hands on experience.
Previous experience writing comprehensive and detailed service reports.
A proven track record working onsite with customers and leading their personnel during installation, repair and maintenance.
Willing and able to travel to customer sites throughout Middle East, North Africa etc.
Excellent command of the English language additional for this role. We are also seeking someone who is fluent in other languages
Must be Health, Safety & Environmentally focused, and promote safety in the workplace.
Proficiency with MS Office in Word, Excel and MS Project.
Work Environment
This job operates in manufacturing and field construction environments. This role routinely utilizes the operation of various tools and machinery.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift and work with various materials and/or tools, as well as work and bend at different heights, in various temperatures, and be on feet for an extended period of time.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEOC Statement
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
$49k-83k yearly est. Auto-Apply 11d ago
Supervisor, Adult Day Services
Easterseals Southern California 4.1
Service supervisor job in Riverside, CA
Empathy, compassion, respect, and trust
? Are these your values? If so, apply today! At ESSC these are our values too and they drive our passion to achieve our mission.
This position will monitor the day-to-day operation of the Riverside Adult Day Program. The Supervisor evaluates, and trains associates within scope of authority. In addition, the Supervisor will assist with planning of all aspects of service to achieve desired outcomes and assures services comply with person-centered service design and with all applicable internal and external oversight. Seeking a candidate that can work collaboratively with Program Directors and all service line associates to ensure delivery of high quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives.
Position: Supervisor, Adult Day Services
Location: Riverside
Hours: Full-time - Monday-Friday - 8:00 am to 4:00 pm
Hourly Starting Pay Rate: $26.00 per hour
Additional Details: Driving required as needed and must have a clean DMV record
*We provide CPR/First Aid certification for Adult Day Services*
Excellent Monday through Friday work schedule. No weekends or evenings
Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc.
We offer a career path providing room to grow!
Great work culture & work/life balance
ESSC is the largest disability services organization in California and we have been operating for over 100 years! At ESSC, we value the uniqueness and dignity of our associates and their contributions to our organization. Join a team with an amazing work culture, career path, and great benefits for part and full-time positions.
Responsibilities
Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, and effective service delivery; facilitates or conducts associated meetings. Oversees and coordinates data collection, organization, and storage of documentation related to individuals who use the services; including handling of electronic health records where required.
Promotes, models, and ensures adherence with person-centered standards and service culture by ensuring person-centered planning, and inclusion of opportunities and variety of experiences reflective of the interests and preferences of individuals who use the service. Understands and reinforces all concepts of the ESSC PCCP manual.
Ensures compliance of, and exhibits, a thorough understanding and functional knowledge of all quality assurance and safety standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, service design, accreditations and other regulatory requirements. Provides input to the development and improvement of policies and procedures.
Evaluates training needs and conducts thorough observations of all associates within the service; based on identified needs, provides feedback in a manner that is effective, constructive, and conducive to the associates growth and success. Ensures the proper completion of all required personnel documentation.
Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
Substitutes for direct service associates as needed.
Performs other duties as assigned.
Qualifications
Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public. Able to foster team work, effective monitoring, motivating, training, and mentoring of staff.
Knowledge of person-centered programming approach providing services to create purposeful and meaningful activities.
Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
Ability to develop associates and provide approved upon effective progressive discipline when necessary.
Ability to interpret and carry out written and/or oral instructions.
Ability to properly interpret and implement policies, procedures, and regulations.
Ability to demonstrate active listening, patience, and empathy in communicating with individuals that use the service, their families and/or caregivers.
Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint) and the electronic health records system.
Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
Ability to resolve conflicts and remain calm and collective in stressful environment.
Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain. Must be able to tolerate an outdoor work environment inclusive of a variety of weather conditions.
Ability to travel locally with individuals who use the service to participate in activities related to the service.
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
Ability to pass post-offer medical examination and test for tuberculosis.
Ability to travel throughout Southern California to multiple ESSC locations with own reliable transportation. Provide proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service.
Must pass all drug testing required by ESSC.
EDUCATION:
Bachelor's degree in Human Services or related field preferred.
Possess and maintain valid CPR and First Aid Certifications.
Possess and maintain non-violent crisis management/intervention certifications (such as CPI, QBS, etc.).
EXPERIENCE:
Four (4) years of work experience in related field is preferred, including some supervisory experience.
Or the combination of experience, education, and training to perform the job successfully.
How much does a service supervisor earn in Aliso Viejo, CA?
The average service supervisor in Aliso Viejo, CA earns between $37,000 and $99,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Aliso Viejo, CA
$61,000
What are the biggest employers of Service Supervisors in Aliso Viejo, CA?
The biggest employers of Service Supervisors in Aliso Viejo, CA are: