External Job Opportunity
TitleShift Operations Manager, Nuclear, CWC/LLBG/WRAP Number40806 CompanyCentral Plateau Cleanup Comp City/StateRichland, WA Posted01/06/2026 Closes01/27/2026 Regular/TemporaryRegular Full/Part-TimeFull-Time
Job Duties/Scope Of Work
Work Safe, Make a Difference, and Be a Part of History with the Waste Projects & Operations (WP&O) organization!
At the Central Plateau Cleanup Company (CPCCo), located in Richland, Washington, we are working to provide a sustainable future for the historic Hanford area through the protection of the Columbia River and the remediation of the Central Plateau. To achieve our mission, we need exceptionally talented, innovative, and driven people to help us reduce risks on the Hanford Site by removing some of the most hazardous waste streams and facilities in the Department of Energy (DOE) complex. If you would like to work with a highly skilled workforce to achieve unique and challenging goals that critically impact our environment and community, this is your chance to be a part of our legacy!
The Waste Projects & Operations organization is responsible for safely and compliantly storing, treating, and disposing of a wide variety of solid wastes and nuclear materials. Providing integrated waste treatment, transportation, storage and disposal services for all CPCCo cleanup projects. Managing the stored fuels and capsules, including 1,936 highly radioactive cesium and strontium capsules in underwater storage. Retrieval and packaging of legacy transuranic waste for off-site disposition. Treatment and disposal of mixed and low-level radioactive wastes.
A day in the life of a Shift Operations Manager includes:
* Provide facility/project oversight to ensure safe conduct of work, scheduled work progress and quality of performance. Provide direction and oversight of personnel to meet goals in a safe, efficient, and cost-effective manner.
* Provide mentoring and coaching to Bargaining Unit personnel and Field Work Supervisors.
* Take emergency action as necessary to prevent or mitigate the consequences of an abnormal event, protecting personnel and placing the facility in a safe, stable condition following the event.
* Adhere to Conduct of Operations (CONOPS) principles, Technical Safety Requirements, Fire Hazards Analysis requirements, and the Criticality Safety program. Manage facility configuration to maintain compliance with these programs as well as Integrated Safety Management System (ISMS) worker safety requirements.
* Ensure personnel are accountable, trained, and qualified to perform their assigned function.
* Ensure timely and accurate oral and written technical reports on assigned activities; identify deficiencies and initiate corrective actions.
* Maintain awareness of facility/project conditions and advise management of developments that could affect project schedule, costs, client relations, and inter-departmental relations.
* Ensure worker radiation and chemical exposures are maintained As Low As Reasonably Achievable (ALARA) and that an overall benefit results from any activity causing exposure.
* Responsible for work document review, work release and authorization, and closeout, coordinating/assigning resources, distributing assignments, and setting priorities to achieve group and organizational objectives.
* Serves as Building Emergency Director per DOE\RL-94-02, Hanford Emergency Management Plan.
* Successfully interact and communicate with supporting organizations.
* Ensuring facility/system configuration control is maintained.
* Perform the tasks of a lockout/tagout Controlling Organization Administrator.
* Understand and apply procedures and practices within own area and basic knowledge of other areas. Use discretion and judgement to determine when to resolve or elevate issues.
* Ability to obtain and maintain a "L" Security Clearance. As part of the clearance process, Federal investigators will examine many aspects of the applicant's past including: financial and criminal histories, mental and emotional health, education and travel, drug and alcohol usage, personal and organizational relationships, as well as other aspects of the applicant's background.
Basic Qualifications
* Grade 20 - Bachelor's degree or equivalent combination of education and experience, plus 8 years of relevant experience and at least 2 years of relevant experience must be nuclear experience
* Grade 21 - Bachelor's degree or equivalent combination of education and experience, plus 10 years of relevant experience and at least 2 years of relevant experience must be nuclear experience
The higher posted level has greater scope, complexity, authority, impact. The level offered to the selected candidate will be based on the needs of the company and the candidate's education, training, and/or experience.
Desired Qualifications
* Recent or previous qualification as a Field Work/Operations Supervisor or Shift Operations Manager in a nuclear facility.
* Previous Facility Operations management experience, with a strong focus on Conduct of Operations elements needed for a nuclear facility.
* Experience in Nuclear Material management and processing, facility maintenance and managing bargaining unit issues/teams.
* Experience with VPP, ISMS, HPI, and meet training requirements of DOE-O 426.2
Compensation & Benefits
In accordance with the CPCCo salary determination process, CPCCo takes into consideration the level of assigned job duties and responsibilities, and the candidate's education, training, and/or experience relative to internal peers and the external labor market. CPCCo will not solicit salary history for candidates.
Expected annualized pay range based on full time schedule (40 hours per week):
* Grade 20: $114,700 - $183,450
* Grade 21: $126,200 - $202,000
In addition to base pay, employees may be eligible for variable pay awards.
CPCCo's generous benefits package offers medical/dental/vision insurance, life insurance, 401(k) employer match and paid time off. For a full list of benefits please see Careers
A few benefits/perks you can anticipate, depending on the nature of your employment with CPCCo, include the following:
* A casual-dress work environment, where jeans are a regular thing.
* A standard 4-10's work schedule and a great community () that allows for long weekends and recharging on the Columbia River, on a golf course, at 200+ surrounding wineries, or at other Pacific Northwest destinations where fishing, hunting, snowboarding, hiking, and other outdoor sporting opportunities are in abundance.
CPCCo is an Equal Employment Opportunity Employer.
Relocation Funding ProvidedNo
U.S. Citizenship RequiredYes
Clearance RequiredYes
Job ClassificationManagement
Shift Work RequiredNo
CPCCo is an Equal Employment Opportunity employer and abides by federal, state, and local statutory requirements, including CFR 41 60-1.4 - Equal Opportunity, CFR 41 60-300.5 - Veterans, CFR 41 60-741.5 - Disabilities, and Title VII of the Civil Rights Act of 1964.
CPCCo provides equal employment opportunities to all employees and job applicants and prohibits discrimination without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, disability status, genetics, marital status, pregnancy status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and terms of employment.
If you have a disability and would like to request an accommodation in accordance with the Americans with Disabilities Act Amendment Act (ADAAA) while applying for a position with CPCCo, please e-mail ^CPCCo_EEO. Note: Please do not use this contact information to inquire about the status of an application.
If you have any difficulties while applying for a position, please send an email to ^CPCCo Human Resources.
Applicants and employees have rights under Federal Employment Laws and are protected under federal law against discrimination. To view information regarding these rights, please click on these links:
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Policy Statement
Family Medical Leave Act
Employee Polygraph Protection Act
WA State Paid Family Medical Leave
$37k-48k yearly est. 4d ago
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Firehouse Subs Shift Leader
Sun Pacific Energy 4.1
Shift manager job in Pasco, WA
REPORTS TO: General Manager
STATEMENT:
This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.
Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs โcultureโ and mission and vision statements.
Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
Actively participates in all Public Safety Foundation initiatives.
Represents Firehouse Subs in a professional, positive manner at all times.
Communicates effectively to the GM/Owner any and all issues that may impact our business.
Able to work on their feet for up to 13 hours at a time.
Able to lift up to 50 lbs.
Any other duties assigned by GM/Owner.
Specializing in hot subs, Firehouse Subs serves large portions of premium meats and cheeses, โsteamedโ hot and placed atop fresh produce on a toasted sub roll. Each restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family's decades of firefighting service. Firehouse Subs is committed to giving back and has donated over $20 million to public safety organizations.
Our mission is to carry on our commitment to and passion for:
Hearty and Flavorful Food
Heartfelt Service, and
Public Safety
$34k-45k yearly est. Auto-Apply 60d+ ago
Pizza Shift Leader - Papa Johns
Papa John's-Dough Nation
Shift manager job in Pasco, WA
Job DescriptionPapa Johns is Hiring Shift Leaders! Join Our Winning Team! Invest in Your Future with Dough & Degrees! At Papa Johns, we believe in your growth and development. Inquire about our Dough & Degrees program during your interview! Part of your college degree could be PAID FOR while you lead our pizza team to success!
Our Secret Ingredient: YOU! Like our delicious toppings, our employees are diverse yet come together to create the ultimate pizza experience. Join us as we make Papa Johns even "better"!
Enjoy the Perks of Being a Papa Johns Shift Leader:
- Flexibility - We Understand Your Life Outside of Work.
- Career Growth - 89% of Our Promotions Come from Within!
- Competitive Pay - Combination of hourly wages + tips
- Employee Discount - 50% OFF All Products
Qualities We Seek:
- Motivated to Lead and Inspire.- Excellent People Skills and Team-Building Abilities.- Customer Service Focused - Delivering Happiness, One Pizza at a Time!- Business Savvy - Drive to Increase Profits and Success.
Requirements to Rise as a Shift Leader:
- Manage Store Cash- Ensure Proper Inventory Levels to Minimize Loss.- Maintain a Clean, Safe, and Organized Restaurant.- Adhere to Safety and Security Standards.- Reliable Transportation for Work.- Lead and Motivate Your Team to Success.- Train and Promote Quality Standards to Team Members.- Address Customer Concerns Promptly and Professionally.
Apply Now and Ignite Your Success as a Papa Johns Shift Leader!
It is the policy of Papa Johns to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. ยง101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
$33k-43k yearly est. 9d ago
Shift Manager
Arby's, Flynn Group
Shift manager job in Kennewick, WA
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Are you ready to advance your career? Flynn Arby's is seeking a ShiftManager to join our outstanding team. As a leader in the Food/Hospitality industry, Flynn Arby's is renowned for its exceptional service and impeccable execution. We are searching for a skilled professional who is driven, thorough, and dedicated to providing exceptional customer experiences. If you thrive in a dynamic setting and want to make a substantial difference, this opportunity is perfect for you!
Responsibilities:
+ Oversee the detailed execution of operational tasks, including food preparation, customer service, and cleanliness
+ Train and develop team members to ensure they consistently deliver exceptional service
+ Strictly adhere to all company policies and procedures to maintain a high standard of quality
+ Successfully implement strategies to drive sales and achieve financial targets
+ Monitor and maintain inventory levels to reduce waste and improve efficiency
+ Collaborate with other ShiftManagers and the management team to continuously improve processes and procedures
Requirements:
+ Minimum of 2 years of experience in a supervisory role in the Food/Hospitality industry
+ Proven ability to lead a team and deliver exceptional customer service
+ Excellent communication and interpersonal skills
+ Strong organizational and time management abilities
+ Ability to work in a fast-paced and high-pressure environment
+ Flexible availability, including evenings, weekends, and holidays
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
ShiftManager Compensation Range: $17.00 - $19.00 per hour; depending on location.
Heathcare benefits (HSA/STD/LTD/Life/Legal/Pet/EAP), 401k with match, Tuition reimbursement, PTO, Paid Sick Leave
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
$17-19 hourly 60d+ ago
Shift Leader - 3623 Plaza Way
Weber Enterprises 4.1
Shift manager job in Kennewick, WA
Are you ready to lead a team, manageshifts, and develop your leadership skills while working alongside friendly colleagues in a fast-paced environment? Whether you're looking for a rewarding part-time opportunity or the start of a full-time career in the food industry, we want to connect with you! If you're at least 18 years old and have prior restaurant or customer service experience, we'd love to speak with you.
ABOUT US
Weber Enterprises, Inc. is a family-owned Taco Bell franchisee with over 40 locations across Oregon and Washington-and we're still growing! Our success is driven by our commitment to making great food, delivering excellent service, and taking care of our most important ingredient: our people!
JOB SCOPE
The Shift Leader ensures fast service, resolves guest complaints, and maintains quality standards. They manage product preparation, food safety, and costs while overseeing daily operations, including opening and closing duties. The Shift Leader leads by example, fosters teamwork, and communicates effectively to meet customer needs and maintain a positive, efficient environment.
ESSENTIAL JOB DUTIES
Essential job functions include the following. Other functions may be assigned as business conditions change.
Serving the Guest:
Maintain speed with service goals and resolve guest complaints quickly, ensuring a positive experience.
Make sound business decisions quickly, keeping the guest in mind, and ensuring employees maintain a neat appearance and deliver quality products.
Maintain a friendly, courteous attitude with customers and coworkers at all times, while upholding operational standards.
Anticipate service bottlenecks, make quick decisions, and take action to resolve issues.
Take action to meet customer needs.
Managing the Business:
Ensure proper product preparation, portioning, cooking, and sanitation, while managing labor and food costs within acceptable limits.
Coordinate opening and closing activities, oversee crew productivity, ensure equipment is clean and functional, and manage safety/security issues.
Execute marketing programs, including placement of POP and suggestive selling, while maintaining restaurant cleanliness and food safety standards.
Contribute to daily workflow with regular, punctual attendance and a high level of energy to meet customer demands.
Learn quickly and adapt to constant changes in a fast-paced environment.
Leading People:
Lead by example, adhering to appearance and procedural standards, and participate in goal setting.
Provide constructive feedback, resolve performance issues, and encourage teamwork and collaboration.
Communicate effectively, both verbally and in writing, with the team and managers.
Communicate viewpoints and concerns to fellow employees and managers in a constructive manner.
Exert a high degree of energy and drive to meet customer demands.
SUPERVISED ROLES
Team Members
Qualifications
JOB QUALIFICATIONS
Must be 18 years of age or older.
Legally authorized to work in the United States.
Available to work flexible hours.
Possess a valid food handler's certificate (can be obtained during employment, depending on state or local requirements).
Must be able to obtain additional food safety certification (on the job)
Strong communication and customer service skills.
Capable of making quick, effective decisions.
PHYSICAL DEMANDS
The physical demands listed below are necessary to perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.
Must be able to stand for 10 hours during a shift.
Must be able to occasionally lift and carry up to 50 pounds, and frequently lift and carry up to 30 pounds.
Must be able to frequently push and pull up to 20 pounds.
Occasional climbing, stooping, kneeling, overhead lifting, and working on ladders are required.
Constant reaching and grasping are required.
Frequent bending, handling, fine manipulation, and keying are required.
Repetitive use of both hands and feet is required.
BENEFITS
Specific benefit eligibility criteria may apply. Your hiring manager can provide more information.
Flexible Schedules: We offer FULL TIME & PART TIME schedules!
Free Taco Bell (Shift Meal)
Same-Day Pay Options
401k w/Company Match
Health, Vision, Dental, and Life Insurance
Supplemental Disability Insurance Options
Employee Assistance Program
GED Completion Program
Tenure Incentives $$
Discounts on Cell Service, Theme Parks, Car Rentals, and More!
Room for Growth - We foster a "promote from within" culture!
JOIN OUR TEAM AND FIND OUT WHAT IT MEANS TO LIVE MAS!
โYou are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.โ
Weber Enterprises is an Equal Opportunity Employer.
$35k-44k yearly est. 10d ago
Shift Leader Kennewick Popeyes
Ambrosia QSR
Shift manager job in Kennewick, WA
Shift Leader The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high-quality guest experience. Proficient in all team member roles and responsibilities, shift leaders effectively manage operations in the absence of a general manager and responsibilities will vary based on the needs of the specific restaurant.
Job Responsibilities
Team
* Train and develop staff by implementing established training plans and systems to achieve targeted goals
* Ensure that employees take the required breaks and comply with minor work limitations as directed
* Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
* Promptly report employee concerns or complaints to the General Manager and Human Resources
Guests
* Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
* Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
* Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
* Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
* Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
* Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
* Follow hygiene and food safety protocols, including frequent handwashing
* Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift
Operations
* Oversee compliance with all food safety regulations and enforce restaurant safety procedures
* Ensure staff are properly trained and prepared for promotions & LTOs
* Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
* Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
* Maintain daily food safety compliance and uphold operational standards
* Communicate effectively with the General Manager and other leadership as necessary
* Deliver exceptional guest service and support team members by actively working in front-of-house operations
Profitability
* Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
* Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
* Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
* Enforce the proper use of safety equipment by all employees to maintain a secure work environment
* Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines
Education and Work Experience
* High school diploma or equivalent
* Serv Safe training & certificate
* Prior experience with a POS System
* Shift control training is conducted at the current restaurant and verified by the General Manager and District Manager
Qualifications and Skills
* Authorized to work in the United States
* Must be at least 18 years of age
* Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
* Excellent verbal and written communication skills for effective collaboration with team members and supervisors
* Dedicated to hands-on leadership, focusing on team development and growth
* Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths
* Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders
Work Environment and Physical Requirements
The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.
REQUIRED Personal Protective Equipment (PPE):
Boots (oil/heat resistant for fryer filter)
Gloves (oil/heat resistant for fryer filter)
Apron (oil/heat resistant for fryer filter)
Face Shield (oil/heat resistant for fryer filter)
Heat Resistant Gloves (oil/heat resistant for fryer filter)
Cut Resistant Gloves (slicing equipment)
Oven Mitts (heat resistant for ovens)
Broiler Gloves (heat resistant for ovens)
Benefits
* Medical - United Healthcare and Kaiser
* Flexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day Care
* Sick Time - 1 hour for every 30 hours worked, no waiting period
* Direct Deposit
* Matching 401(K) and Roth retirement savings plans - age 20 or above
* Flexible Scheduling
Growth Opportunities
* Complimentary meal for each shift worked
The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this may change as needed.
This Shift Leader supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.
I acknowledge that I have received and reviewed the Shift Leader job description and understand that I am responsible for effectively carrying out the essential functions outlined, regardless of any circumstances described.
Employee Signature _________________________________________
Employee Name _________________________ Date _______________
$33k-43k yearly est. 36d ago
Shift Leader Kennewick Popeyes
Ambrosia Qsr
Shift manager job in Kennewick, WA
Shift Leader
The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high-quality guest experience. Proficient in all team member roles and responsibilities, shift leaders effectively manage operations in the absence of a general manager and responsibilities will vary based on the needs of the specific restaurant.
Job Responsibilities
Team
Train and develop staff by implementing established training plans and systems to achieve targeted goals
Ensure that employees take the required breaks and comply with minor work limitations as directed
Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
Promptly report employee concerns or complaints to the General Manager and Human Resources
Guests
Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
Follow hygiene and food safety protocols, including frequent handwashing
Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift
Operations
Oversee compliance with all food safety regulations and enforce restaurant safety procedures
Ensure staff are properly trained and prepared for promotions & LTOs
Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
Maintain daily food safety compliance and uphold operational standards
Communicate effectively with the General Manager and other leadership as necessary
Deliver exceptional guest service and support team members by actively working in front-of-house operations
Profitability
Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
Enforce the proper use of safety equipment by all employees to maintain a secure work environment
Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines
Education and Work Experience
High school diploma or equivalent
Serv Safe training & certificate
Prior experience with a POS System
Shift control training is conducted at the current restaurant and verified by the General Manager and District Manager
Qualifications and Skills
Authorized to work in the United States
Must be at least 18 years of age
Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
Excellent verbal and written communication skills for effective collaboration with team members and supervisors
Dedicated to hands-on leadership, focusing on team development and growth
Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths
Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders
Work Environment and Physical Requirements
The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.
REQUIRED Personal Protective Equipment (PPE):
Boots (oil/heat resistant for fryer filter)
Gloves (oil/heat resistant for fryer filter)
Apron (oil/heat resistant for fryer filter)
Face Shield (oil/heat resistant for fryer filter)
Heat Resistant Gloves (oil/heat resistant for fryer filter)
Cut Resistant Gloves (slicing equipment)
Oven Mitts (heat resistant for ovens)
Broiler Gloves (heat resistant for ovens)
Benefits
Medical - United Healthcare and Kaiser
Flexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day Care
Sick Time - 1 hour for every 30 hours worked, no waiting period
Direct Deposit
Matching 401(K) and Roth retirement savings plans - age 20 or above
Flexible Scheduling
Growth Opportunities
Complimentary meal for each shift worked
The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this may change as needed.
This Shift Leader supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.
I acknowledge that I have received and reviewed the Shift Leader job description and understand that I am responsible for effectively carrying out the essential functions outlined, regardless of any circumstances described.
Employee Signature _________________________________________
Employee Name _________________________ Date _______________
$33k-43k yearly est. 10d ago
Shift Manager
Subway-39194-0
Shift manager job in Hermiston, OR
Job DescriptionAs part of the Subway Team, you as a ShiftManager will focus on six main things:
Providing an excellent guest experience
Ensuring that great food is prepared & served
Keeping our restaurants functional, clean and beautiful
Controlling inventory
Scheduling and supervising staff
Being a team player
In addition to the role of a typical Sandwich Artist , key parts of your day to day will consist of:
Cascading training to Sandwich Artistsโข on existing and new responsibilities
Scheduling and supervising staff
Practicing inventory control standards
Ensuring equipment is in proper working order during shift
Completing paperwork as needed
As a Subway Team Member, you'll have access to:
Brand partnership discounts
Scholarship Opportunities
Opportunity to earn University course credits
Hands on career experience in a restaurant business
PREREQUISITESEducation: High school diploma or equivalent Experience: A minimum of 1 year of experience in a restaurant environment.
ESSENTIAL FUNCTIONSCommunication and organizational skills
Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
*You will receive training on your roles and responsibilities
Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location
$25k-35k yearly est. 2d ago
Jack In The Box - ASSISTANT RESTAURANT MANAGER
Feast Enterprises
Shift manager job in Richland, WA
Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:
Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
External Service: Manages daily activities to achieve excellence in restaurant operational Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service.
Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and contacts regional and CSC resources as Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages
Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback.
Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant Demonstrated ability to utilize systems and perform duties within established structure.
Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements and supports change initiatives; and maintains a strong sense of urgency. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
Performs other related duties, tasks and responsibilities as required and assigned.
QUALIFICATIONS:
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years of experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years of experience as an Assistant Manager with some P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Working knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES: Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
REASONABLE ACCOMMODATION:
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
$42k-58k yearly est. 10d ago
Shift Manager
DND Groups
Shift manager job in Pendleton, OR
DND Groups is a privately held franchise management company and home to more than 62 quick services restaurants nationwide. Proudly representing 5 internationally recognised brands; Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. DND Group was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant. As a team we are eager to bring aboard a motivated individual eager to further develop their leadership skills by supporting our general manger and assistant manager as a shiftmanager at our Dairy Queen in Pendleton, Oregon.
Responsibilities
Assistant Management in executing specific aspects of the restaurant operations during scheduled shifts.
Build a strong relationship with your crew members that fosters a positive environment for learning and team work.
Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
Model Dairy Queen and DND Group policies for your crew. Encourage your team to come together to surpass expectations in; service, performance and safety.
Exceed guest expectations by providing; high quality of service, a clean environment, and warm friendly atmosphere. Build relationships with customers, particularly regular or preferred patrons.
Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations and the VP of Operations.
Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
Understands the importance of speed of service and resolving bottlenecks in workflow.
Ensure that the restaurant is adequately organised and staffed through proper task assignments and break rotation during both peak and non-peak periods.
Qualifications / Skills
High School diploma or equivalent required.
Minimum 6+ months of high volume quick service restaurant experience required. The ability to move, perform and respond quickly under pressure and for long periods of time is essential.
Ability to perform the functions of each crew position, including; customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
Strong knowledge and application of safe food handling practices.
ServSafe certified or approved equivalent.
Strong hospitality and customer service skills.
Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.
Benefits & Compensation
Flexible schedule
Paid training
Employee discount
Hourly Pay: $15.00 to $15.50 per hour
Hours Available: 20 to 35 hours per week
EOE AA M/F/Veteran/Disability
DND Groups (โDNDโ) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. DND is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. DND is an at-will employer.
Diversity Commitment
DND is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
We are the best when we connect, recognise & respect our differences through our values of engagement, growth, and collaboration!
$15-15.5 hourly Auto-Apply 60d+ ago
Lead Shift Supervisor
Mod 4.1
Shift manager job in Kennewick, WA
At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.
Working for MOD is more than making pizza - We call it Spreading MODness, where
each
pizza powers possibilities!
Compensation: $19.28 - $19.28 per hour plus tips
Benefits:
Medical, dental and vision insurance eligibility based on hours worked
Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
Paid vacation of 5 days, accruing at 1.54 hours per period
401(k) retirement
FREE pizza, salad, and beverages
Pet insurance
Discounted gym membership
Free counseling sessions
Summary
The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.
You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.
Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
Set and sustain the tone of the shift, keeping the energy high.
Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
Keyholder cash handling responsibilities
Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
Manageshift duties checklists and address/escalate any equipment malfunctions
Focus on the growth and well-being of the Squad and celebrate wins
Required Qualifications
Minimum of 1 year of customer service or restaurant experience
Must be at least 18 years old
Previous experience coaching, teaching and inspiring others
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
Customer service skills and a proven ability to remain calm and focused
At our table, everyone has a place. MOD is what you make it - be individual, be you!
Apply today to join our people vibe!
MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact applicant ****************.
This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.
$19.3-19.3 hourly 31d ago
Pizza Shift Leader - Papa Johns
Papa John's-Dough Nation
Shift manager job in Kennewick, WA
Job DescriptionPapa Johns is Hiring Shift Leaders! Join Our Winning Team! Invest in Your Future with Dough & Degrees! At Papa Johns, we believe in your growth and development. Inquire about our Dough & Degrees program during your interview! Part of your college degree could be PAID FOR while you lead our pizza team to success!
Our Secret Ingredient: YOU! Like our delicious toppings, our employees are diverse yet come together to create the ultimate pizza experience. Join us as we make Papa Johns even "better"!
Enjoy the Perks of Being a Papa Johns Shift Leader:
- Flexibility - We Understand Your Life Outside of Work.
- Career Growth - 89% of Our Promotions Come from Within!
- Competitive Pay - Combination of hourly wages + tips
- Employee Discount - 50% OFF All Products
Qualities We Seek:
- Motivated to Lead and Inspire.- Excellent People Skills and Team-Building Abilities.- Customer Service Focused - Delivering Happiness, One Pizza at a Time!- Business Savvy - Drive to Increase Profits and Success.
Requirements to Rise as a Shift Leader:
- Manage Store Cash- Ensure Proper Inventory Levels to Minimize Loss.- Maintain a Clean, Safe, and Organized Restaurant.- Adhere to Safety and Security Standards.- Reliable Transportation for Work.- Lead and Motivate Your Team to Success.- Train and Promote Quality Standards to Team Members.- Address Customer Concerns Promptly and Professionally.
Apply Now and Ignite Your Success as a Papa Johns Shift Leader!
It is the policy of Papa Johns to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. ยง101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
$33k-43k yearly est. 25d ago
Shift Manager
Arby's, Flynn Group
Shift manager job in Richland, WA
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Are you ready to advance your career? Flynn Arby's is seeking a ShiftManager to join our outstanding team. As a leader in the Food/Hospitality industry, Flynn Arby's is renowned for its exceptional service and impeccable execution. We are searching for a skilled professional who is driven, thorough, and dedicated to providing exceptional customer experiences. If you thrive in a dynamic setting and want to make a substantial difference, this opportunity is perfect for you!
Responsibilities:
+ Oversee the detailed execution of operational tasks, including food preparation, customer service, and cleanliness
+ Train and develop team members to ensure they consistently deliver exceptional service
+ Strictly adhere to all company policies and procedures to maintain a high standard of quality
+ Successfully implement strategies to drive sales and achieve financial targets
+ Monitor and maintain inventory levels to reduce waste and improve efficiency
+ Collaborate with other ShiftManagers and the management team to continuously improve processes and procedures
Requirements:
+ Minimum of 2 years of experience in a supervisory role in the Food/Hospitality industry
+ Proven ability to lead a team and deliver exceptional customer service
+ Excellent communication and interpersonal skills
+ Strong organizational and time management abilities
+ Ability to work in a fast-paced and high-pressure environment
+ Flexible availability, including evenings, weekends, and holidays
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
ShiftManager Compensation Range: $17.00 - $19.00 per hour; depending on location.
Heathcare benefits (HSA/STD/LTD/Life/Legal/Pet/EAP), 401k with match, Tuition reimbursement, PTO, Paid Sick Leave
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
$17-19 hourly 60d+ ago
Jack In The Box - ASSISTANT RESTAURANT MANAGER
Feast Enterprises
Shift manager job in Pendleton, OR
Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:
Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
External Service: Manages daily activities to achieve excellence in restaurant operational Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service.
Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and contacts regional and CSC resources as Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages
Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback.
Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant Demonstrated ability to utilize systems and perform duties within established structure.
Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements and supports change initiatives; and maintains a strong sense of urgency. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
Performs other related duties, tasks and responsibilities as required and assigned.
QUALIFICATIONS:
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years of experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years of experience as an Assistant Manager with some P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Working knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES: Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
REASONABLE ACCOMMODATION:
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
$40k-55k yearly est. 2d ago
Restaurant Shift Supervisor
Mod 4.1
Shift manager job in Kennewick, WA
At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.
Working for MOD is more than making pizza - We call it Spreading MODness, where
each
pizza powers possibilities!
Compensation: $18.28 - $18.28 per hour plus tips
Benefits:
Medical, dental and vision insurance eligibility based on hours worked
Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
Paid vacation of 5 days, accruing at 1.54 hours per period
401(k) retirement
FREE pizza, salad, and beverages
Pet insurance
Discounted gym membership
Free counseling sessions
Summary
As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.
You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.
Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
Help create a MOD vibe that our customers expect
Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
Demonstrate, train and coach Squad in all methods for accomplishing store tasks
Demonstrate knowledge of all Operational Standards and resources
Partner with General Manager to engage the board community of our restaurant
Required Qualifications
Minimum of 1 year of customer service or restaurant leadership
Experience successfully leading, coaching, training, and motivating front line employees
Ability to think strategically and act tactically
Ability to stay calm and focused in busy restaurant operations
Must be at least 18 years old
At our table, everyone has a place. MOD is what you make it - be individual, be you!
Apply today to join our people vibe!
MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact applicant ****************.
This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.
$18.3-18.3 hourly 23d ago
Shift Leader - 622 W Alder Street
Weber Enterprises 4.1
Shift manager job in Walla Walla, WA
Are you ready to lead a team, manageshifts, and develop your leadership skills while working alongside friendly colleagues in a fast-paced environment? Whether you're looking for a rewarding part-time opportunity or the start of a full-time career in the food industry, we want to connect with you! If you're at least 18 years old and have prior restaurant or customer service experience, we'd love to speak with you.
ABOUT US
Weber Enterprises, Inc. is a family-owned Taco Bell franchisee with over 40 locations across Oregon and Washington-and we're still growing! Our success is driven by our commitment to making great food, delivering excellent service, and taking care of our most important ingredient: our people!
JOB SCOPE
The Shift Leader ensures fast service, resolves guest complaints, and maintains quality standards. They manage product preparation, food safety, and costs while overseeing daily operations, including opening and closing duties. The Shift Leader leads by example, fosters teamwork, and communicates effectively to meet customer needs and maintain a positive, efficient environment.
ESSENTIAL JOB DUTIES
Essential job functions include the following. Other functions may be assigned as business conditions change.
Serving the Guest:
Maintain speed with service goals and resolve guest complaints quickly, ensuring a positive experience.
Make sound business decisions quickly, keeping the guest in mind, and ensuring employees maintain a neat appearance and deliver quality products.
Maintain a friendly, courteous attitude with customers and coworkers at all times, while upholding operational standards.
Anticipate service bottlenecks, make quick decisions, and take action to resolve issues.
Take action to meet customer needs.
Managing the Business:
Ensure proper product preparation, portioning, cooking, and sanitation, while managing labor and food costs within acceptable limits.
Coordinate opening and closing activities, oversee crew productivity, ensure equipment is clean and functional, and manage safety/security issues.
Execute marketing programs, including placement of POP and suggestive selling, while maintaining restaurant cleanliness and food safety standards.
Contribute to daily workflow with regular, punctual attendance and a high level of energy to meet customer demands.
Learn quickly and adapt to constant changes in a fast-paced environment.
Leading People:
Lead by example, adhering to appearance and procedural standards, and participate in goal setting.
Provide constructive feedback, resolve performance issues, and encourage teamwork and collaboration.
Communicate effectively, both verbally and in writing, with the team and managers.
Communicate viewpoints and concerns to fellow employees and managers in a constructive manner.
Exert a high degree of energy and drive to meet customer demands.
SUPERVISED ROLES
Team Members
Qualifications
JOB QUALIFICATIONS
Must be 18 years of age or older.
Legally authorized to work in the United States.
Available to work flexible hours.
Possess a valid food handler's certificate (can be obtained during employment, depending on state or local requirements).
Must be able to obtain additional food safety certification (on the job)
Strong communication and customer service skills.
Capable of making quick, effective decisions.
PHYSICAL DEMANDS
The physical demands listed below are necessary to perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.
Must be able to stand for 10 hours during a shift.
Must be able to occasionally lift and carry up to 50 pounds, and frequently lift and carry up to 30 pounds.
Must be able to frequently push and pull up to 20 pounds.
Occasional climbing, stooping, kneeling, overhead lifting, and working on ladders are required.
Constant reaching and grasping are required.
Frequent bending, handling, fine manipulation, and keying are required.
Repetitive use of both hands and feet is required.
BENEFITS
Specific benefit eligibility criteria may apply. Your hiring manager can provide more information.
Flexible Schedules: We offer FULL TIME & PART TIME schedules!
Free Taco Bell (Shift Meal)
Same-Day Pay Options
401k w/Company Match
Health, Vision, Dental, and Life Insurance
Supplemental Disability Insurance Options
Employee Assistance Program
GED Completion Program
Tenure Incentives $$
Discounts on Cell Service, Theme Parks, Car Rentals, and More!
Room for Growth - We foster a "promote from within" culture!
JOIN OUR TEAM AND FIND OUT WHAT IT MEANS TO LIVE MAS!
โYou are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.โ
Weber Enterprises is an Equal Opportunity Employer.
$35k-44k yearly est. 10d ago
Shift Manager
DND Groups
Shift manager job in Milton-Freewater, OR
DND Groups is a privately held franchise management company and home to more than 54 quick services restaurants nationwide. Proudly representing 4 internationally recognised brands; Dairy Queen, Taco Johns, Zaxby's, and Paris Baguette. DND Group was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant. As a team we are eager to bring aboard a motivated individual eager to further develop their leadership skills by supporting our general manger and assistant manager as a shiftmanager at our Dairy Queen in Milton Freewater, Oregon.
Responsibilities
Assistant Management in executing specific aspects of the restaurant operations during scheduled shifts.
Build a strong relationship with your crew members that fosters a positive environment for learning and team work.
Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
Model Dairy Queen and DND Group policies for your crew. Encourage your team to come together to surpass expectations in; service, performance and safety.
Exceed guest expectations by providing; high quality of service, a clean environment, and warm friendly atmosphere. Build relationships with customers, particularly regular or preferred patrons.
Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations and the VP of Operations.
Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
Understands the importance of speed of service and resolving bottlenecks in workflow.
Ensure that the restaurant is adequately organised and staffed through proper task assignments and break rotation during both peak and non-peak periods.
Qualifications / Skills
High School diploma or equivalent required.
Minimum 6+ months of high volume quick service restaurant experience required. The ability to move, perform and respond quickly under pressure and for long periods of time is essential.
Ability to perform the functions of each crew position, including; customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
Strong knowledge and application of safe food handling practices.
ServSafe certified or approved equivalent.
Strong hospitality and customer service skills.
Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.
Benefits & Compensation
Flexible schedule
Paid training
Employee discount
Hourly Pay: $13.20 to $14.20 per hour
Hours Available: 20 to 35 hours per week
EOE AA M/F/Veteran/Disability
DND Groups (โDNDโ) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. DND is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. DND is an at-will employer.
Diversity Commitment
DND is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
We are the best when we connect, recognise & respect our differences through our values of engagement, growth, and collaboration!
$13.2-14.2 hourly Auto-Apply 60d+ ago
Pizza Shift Leader - Papa Johns
Papa John's-Dough Nation
Shift manager job in Richland, WA
Job DescriptionPapa Johns is Hiring Shift Leaders! Join Our Winning Team! Invest in Your Future with Dough & Degrees! At Papa Johns, we believe in your growth and development. Inquire about our Dough & Degrees program during your interview! Part of your college degree could be PAID FOR while you lead our pizza team to success!
Our Secret Ingredient: YOU! Like our delicious toppings, our employees are diverse yet come together to create the ultimate pizza experience. Join us as we make Papa Johns even "better"!
Enjoy the Perks of Being a Papa Johns Shift Leader:
- Flexibility - We Understand Your Life Outside of Work.
- Career Growth - 89% of Our Promotions Come from Within!
- Competitive Pay - Combination of hourly wages + tips
- Employee Discount - 50% OFF All Products
Qualities We Seek:
- Motivated to Lead and Inspire.- Excellent People Skills and Team-Building Abilities.- Customer Service Focused - Delivering Happiness, One Pizza at a Time!- Business Savvy - Drive to Increase Profits and Success.
Requirements to Rise as a Shift Leader:
- Manage Store Cash- Ensure Proper Inventory Levels to Minimize Loss.- Maintain a Clean, Safe, and Organized Restaurant.- Adhere to Safety and Security Standards.- Reliable Transportation for Work.- Lead and Motivate Your Team to Success.- Train and Promote Quality Standards to Team Members.- Address Customer Concerns Promptly and Professionally.
Apply Now and Ignite Your Success as a Papa Johns Shift Leader!
It is the policy of Papa Johns to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. ยง101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
$33k-44k yearly est. 9d ago
Jack In The Box - ASSISTANT RESTAURANT MANAGER
Feast Enterprises
Shift manager job in Hermiston, OR
Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:
Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
External Service: Manages daily activities to achieve excellence in restaurant operational Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service.
Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and contacts regional and CSC resources as Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages
Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback.
Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant Demonstrated ability to utilize systems and perform duties within established structure.
Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements and supports change initiatives; and maintains a strong sense of urgency. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
Performs other related duties, tasks and responsibilities as required and assigned.
QUALIFICATIONS:
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years of experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years of experience as an Assistant Manager with some P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Working knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES: Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
REASONABLE ACCOMMODATION:
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court. ***
$40k-56k yearly est. 3d ago
Lead Shift Supervisor
Mod 4.1
Shift manager job in Richland, WA
At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.
Working for MOD is more than making pizza - We call it Spreading MODness, where
each
pizza powers possibilities!
Compensation: $19.28 - $19.28 per hour plus tips
Benefits:
Medical, dental and vision insurance eligibility based on hours worked
Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
Paid vacation of 5 days, accruing at 1.54 hours per period
401(k) retirement
FREE pizza, salad, and beverages
Pet insurance
Discounted gym membership
Free counseling sessions
Summary
The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.
You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.
Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
Set and sustain the tone of the shift, keeping the energy high.
Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
Keyholder cash handling responsibilities
Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
Manageshift duties checklists and address/escalate any equipment malfunctions
Focus on the growth and well-being of the Squad and celebrate wins
Required Qualifications
Minimum of 1 year of customer service or restaurant experience
Must be at least 18 years old
Previous experience coaching, teaching and inspiring others
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
Customer service skills and a proven ability to remain calm and focused
At our table, everyone has a place. MOD is what you make it - be individual, be you!
Apply today to join our people vibe!
MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact applicant ****************.
This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.
The average shift manager in Pasco, WA earns between $22,000 and $42,000 annually. This compares to the national average shift manager range of $23,000 to $43,000.
Average shift manager salary in Pasco, WA
$31,000
What are the biggest employers of Shift Managers in Pasco, WA?
The biggest employers of Shift Managers in Pasco, WA are: