How to find a job with Metrics skills

1. Reviews & Metrics for Software Improvements

This course covers techniques for monitoring your projects in order to align client needs, project plans, and software production. It focuses on metrics and reviews to track and improve project progress and software quality...

2. HR Metrics That Matter

4.5

(1,979)

Today, we are addicted to numbers! Our focus on metrics has grown tremendously in the last decade. Targets, Scorecards, Dashboards, KPIs. We all know the buzzwords. In fact, many of us spend hours calculating and presenting what we think are key HR performance indicators. But have you asked yourself the most important question of all?  "If I stop tracking my current metrics, will anyone notice?" It's possible you and your team are not only wasting time, but also hurting your credibility by sharing useless information! The work you do matters. Your Human Resources department must be able to develop and use metrics directly linked to an organization's goals like every function of the business. If you're tired of measuring outcomes that no one cares about, join us! Learn how to identify key performance indicators that impact your organization's balanced scorecard and keep your HR team on target...

3. Business Analytics and Metrics

3.9

(137)

Objective of these mastery sessions is to help Students and Business Professionals to gain practical knowledge in Analytics. These skills have helped me in landing my first job in Analytics. Techniques I am going to teach you are one of best I have learnt. These are techniques that I have used during my last four years of Analytics Experience in Banking, Insurance, Retail and Pharma. Learning Analytics is not about talent or genetics, it doesn't matter even if you don't know excel or coding or if you are not from technical background. If you apply the techniques I am going to teach you in upcoming sessions, you will see results within days in your work...

4. Reporting Application Metrics into Cloud Monitoring

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will run an application on Compute Engine instance and report the application’s metrics into Cloud Monitoring using the OpenCensus library...

5. Business KPIs & User Metrics analysis

4.3

(71)

Hello and welcome to the course Product Management: Business KPIs & User Metrics analysis. In this course, you will learn #1 - How to look at user metrics & business KPIs #2- How to get relevant insights from your metrics#3- Hot to take actions on  your KPIs #4-  Design actionable KPIs. Working for a software company, it can be tricky to look at KPIs and fully understand how they are linked together and how should you act on them correctly. I was there 6 years ago and I quickly understood that if I want to take relevant decisions, I have to become an expert looking at Product KPIs. My Name is David Kremlinsky. I work for now 6 years in the software industry. Before that, I studied Business Management and completed an MBA in Business Management and Entrepreneurship. I am passionate about data and I decided to condense everything that I've learned about business KPIs and user metrics into an online course. What will you learn in this course?Straightforward: how to make data-driven decisions. As a product manager or decision-maker, your role is to focus on users. So we will look at each stage of the user funnel in a product. Acquisition, activation, Engagement, Retention, Revenue, we will stop for each one, understand: Why should we look at it? How to impact it? How is it linked to other metrics How to look at it?User metrics provide meaningful insights and actionable actions that will help you find product-market fit. But metrics like retention, churn, metrics, etc. are somehow misunderstood. Is 30% retention after 2 months a good number? How can you predict your MRR using user metrics? The answer to these questions is crucial for the future of your product/business. We will not only look at user metrics. We will link them to business metrics like revenue metrics. Depending on the monetization strategy, you have to measure and track different KPIs. You will learn how to read the MRR, CAC, ARPU, LTV metrics and get relevant insights that will help you in your decisions. At the end of this course, you will design KPIs for a known product, practice interview questions on KPIs and we will look at real data coming from a startup. I used real-life examples using the known product as Airbnb, Facebook, Twitter, Amazon, Google, etc, to cover a maximum of industries and make sure the knowledge you acquire doesn't stop to a simple theoretical knowledge. For this purpose, you will practice on a real case. You will use everything you learned during the course to analyze the situation and give your thought. I want this course to be interactive! So, don't hesitate to send me feedback, contact me if you have any questions! After the course, you will be part of a community! I hope to share with you the best articles on product KPIs, open discussions on data and new courses, videos coming! I wish you good luck! David...

6. Advanced Product Management: Vision, Strategy & Metrics

4.5

(8,207)

In this truly modern course, you'll learn all of the advanced skills and techniques that successful product managers use in their day-to-day working lives. From how to implement vision and strategy to getting a better understanding of how to use data, these lectures are designed for for founders, CEOs and, of course, product managers. With real world examples demonstrating exactly how to execute each approach, you'll find out exactly what to do (and what not to do) to build your company up to the level it deserves. You already know the basics of being a product manager and securing that all-important job. But ensuring the success of your products is an entirely different ball game. You need to know the framework that transforms any product from zero to hero and the metrics measuring techniques that will allow you to figure out a product's successes and pitfalls. After all, there's nothing that can't be improved. The first section of this course will take you through two hugely important elements of product management: vision and strategy. Whether you're a founder of a company or the product manager at said company, we'll teach you the difference between the two and how to implement them into the development of your products. The second section goes into a lot more detail on metrics. We'll take you through how to figure out what data to measure and how to fully understand the data that you track. There's also a deep dive into three different industries to demonstrate how metrics can change depending on the product that you're working on. At the end of it all, you'll have the tools needed to make better, and more profitable, decisions in your product manager role. Your instructorsCole Mercer has been a Senior Product Manager at Soundcloud, Bonobos, Mass Relevance, and has taught the Product Management course at General Assembly in Manhattan, NYC. He is now a full-time Product Management and Strategy consultant. Evan Kimbrell is a top rated Udemy instructor with 19 courses on everything Entrepreneurship. His courses have over 630,000 students and over 32,000 five star reviews. For the past few years, he has also been running a digital agency that has produced over 100 web and mobile products. What you'll learnWhat vision and strategy actually mean. The importance of vision and strategy in product management. What makes a great visionary and how to set a clear vision. How the product development hierarchy works. The most common types of strategy. How to set out an effective roadmap. How to use a more modern and agile form of roadmapping. What metrics actually are. The types of metrics you should be monitoring and optimizing. The various metrics that relate to e-commerce, mobile and marketplace products. How leading and lagging metrics tie into product management. How to analyze metrics using cohorts. Gain an understanding of origin source sorting and how this can skew product metrics. When to use data versus when to use your intuition. Real world examples demonstrating all of the above. Are there any course requirements or prerequisites?As this is an advanced course, a basic understanding of Product Management would be beneficial. Who this course is forAnyone looking to learn advanced Product Management techniques. Product Managers and CEOs who want to gain more effective decision-making skills...

7. Creating Measures and Metrics in ITSM

4.5

(2,042)

Every organization uses metrics and measurements to determine where they are, and where they want to be. But, do you know how to create these metrics and properly measure them to drive actions across your organization?In this course, you will learn why we start with the overall organizational vision when developing our metrics, how to create proper objectives, measure those objectives using indicators, and picking the right metrics to measure what matters. You will learn about the five types of measures used to track progress. You will also learn about various measurement models, such as the Planning and Evaluation Model, the Balanced Scorecard, the Organizational Improvement Cascade, the Value Driver Framework, and the Service Profit Chain. Additionally, you will also learn about the five types of assessment models: the Gap Analysis, the SWOT Analysis, the Customer/User Satisfaction Assessment, the Benchmarking Assessment, and Maturity Assessments. So, if you have ever wondered how to better understand what success really looks like in your organization and how it is measured, this is the course for you! Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications. The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved...

8. Supply Chain KPI Metrics, Meaning & Measurement

4.5

(50)

This Course has been designed for Supply chain professionals and Management students who are willing to make their career in related Supply chain area. This course has outlined entire concepts of Supply chain that clears basics and more focus has been given on technical and functional understanding of supply chain. This course outlines below 16 KPI Metrics, their meaning, Ideal state, measurement & Calculation with examples.1. Forecast Error2. Forecast Accuracy3. On time Delivery (OTD)4. Order & Documentation Accuracy Rate5. % of Sales lost due to supply issues6. Cash to cash cycle7. Inventory days of supply8. Inventory Turnover9. Days on Hand (DOH)10. Inventory Accuracy11. Gross Margin return on Inventory Management (GMROI)12. Excess & Obsolete Inventory (E & O)13. Undamaged Supplier Shipment rate14. Distribution Expense15. Warehouse Capacity Used16. Material Handling damage Course Also provides study Handouts for self study in different domains like- Operations Management and Supply Chain Management Basics- Materials Management - Production Planning and Control with different types of planning methods + Static vs. Dynamic Planning- Master Production Schedule - Outlines Brief of how MPS works in detail, Concepts like Available to Promise and Time fences are well explained. - Sales and Operations Planning - Basics, S & OP Process, Guidelines on How to setup S & OP.- Material Requirement Planning & Distribution Resource Planning - Brief details on How MRP runs with inputs and outputs, DRP Functions and Difference between MRP and DRP- Inventory Management - Inventory Management methods, Selective inventory control techniques, Multiple replenishment planning methods like VMI, Kanban, Safety stock, Min Max. Concepts like inventory turns, Days of sales, EOQ Model, E & O, Inventory cost types, - Purchasing & Procurement - Purchasing and Procurement in detail and their difference, Purchasing cycle, RFX's- Logistics Management, Transportation, Warehousing and Packaging - Incoterms- Role of  IT in SCM. After understanding all these concepts one must be able to integrate and understand metrices to measure supply chain. This course outlines 16+ Key metrices that are globally known and used with their calculation , examples and measurement benefits. All these concepts are well designed by our SCM experts and made available as a handout for reference...

9. Agile Metrics for Agile Project Management

4.4

(467)

[November 2022 update]Added a video on Service level expectation and how it is used in Agile-based project managementAdded more videos on key Agile metrics which are used to measure performanceWelcome to the course on Agile Metrics for Agile Project Management! About Agile MetricsAre you looking to embed the Agile framework for project management into your team's work to ramp up efficiency?Or Are you looking to set standards to measure the work of your team based on real-life data?If yes, all you need is to track the right agile metrics. Agile metrics will help you direct your teams toward continuous improvement on the basis of real-life data from previous work cycles. With the right agile metrics, you will not only be able to speed up delivery time for your products and projects but also help the teams to focus on delivering maximum value to end users. About the courseIn this course Agile metrics for Agile Project Management/, you will gain a solid understanding of the key Agile metrics which is going to enhance your team's productivity, generate higher value for customers, and build better team dynamics. We will start with discussing the key agile metrics including Burn down chart, team velocity and then cover the important flow metrics like work in progress, cycle time , throughput & work item age. We will not only be discussing the Metrics but also the relationship between them in form of Little's law along with the charts you should be following to track the progress of your workflow. You are going to thoroughly understand & enjoy the course through practical examples, practice exercises and quizzesThis course is ideal for software developers, project managers who are using agile methodology for Project Management and looking to enhance the efficiency of their team by tracking the right metrics. Course enrollment grants you lifetime access to all the the entire course content including quizzes, practice exercises etc. In addition, you'll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a 30-day money-back guarantee! You have nothing to lose and so much knowledge to gain. Over 12,000 students have enrolled into this course so far and have shared some great reviews about the course:★★★★★ Short and concise course-Van jogh saar★★★★★ Amazing. Give me many insight about metrics to use in agile projects-Muhammad Khoirul Umam★★★★★ A very interesting course with a lot of information to improve your skills.-Jokin★★★★★ Hi, This course is a quick and easy way of understanding the Agile metrics you can use on a project. The instructor does a good job of giving examples and helping you understand some of the trickier concepts of the metrics. It helped me get a basic understanding of WIP aging and CFD which is what I was looking for as the rest I get to learn by doing. Thank you.-Sridevi EppiliI hope that you will enjoy the course, be challenged by it and learn a lot. It is suggested that you go through the course at a pace that makes sense for you. The topics build on each other, so it is better to slow down and really learn something than to just move on in order to keep up a certain pace. So, I have the tools needed to get the job done. So, let's do it, I'll see you in class. All the best!...

10. Strategies To Improve Your Email Marketing Metrics

Welcome to the course: Improve Your Email Marketing Metrics ! If youre looking for ways to improve your email marketing performance then youre in the right place...

11. Email Marketing Essentials: Measuring Impact with Metrics

Join Mailchimp s Chief Data Scientist John Foreman to learn about the email marketing metrics that can help you — the small business owners freelancers and startup teams — accomplish your business goals. This class is an overview of smarter more relevant ways of approaching email metrics — and is specifically designed for those wary of numbers! Key lessons cover: basic metrics to consider...

12. SaaS Masterclass: Sales, Marketing and Growth Metrics

4.5

(485)

Building a Software as a Service (SAAS) company is always hard. So this course will make it easy for you. This course is specially designed for SAAS Product Managers and Startup Founder. It will help you understand important SAAS Marketing and Growth Metrics like CAC, CLV, LTV, Churn, NPS, and KPI's Growth Retention, ARR that a founder and a product manager should track. By the end of this course, you will have a good understanding of Module 1 SAAS BasicsWhat is SaaS (Software as a Service)?History of SaaSWhy SaaS Future is excitingWhat are the Benefits of SaaS?Difference between IaaS PaaS SaaSSaaS Use Case for E-commerceBuilding Headless e-commerce with SaaSVarious Categories of StartupTypes of SaaS Products and CompaniesWhy SaaS is so Exciting for InvestorsModule 2 SAAS Business model Innovation SAAS EssentialsSoftware as a Service Business Model IntroductionSAAS Business model innovationCustomer Segmentation in SAASTargeting Enterprises as a SAAS Start-upModule 3 SAAS Business model Types of SAAS business modelSAAS Subscription Model ExampleSAAS Pricing Models, Strategies, and ExamplesPay as You go business Model - Amazon AWS and Microsoft AzureWhat is Tiered Pricing? Benefits and Best PracticesPay Per User Pricing - Click up and JiraFreemium SAAS Strategy and CompaniesSAAS Affiliate Business Model and ProgramsModule 4 SAAS Marketing and Growth MetricsSaaS Growth IntroductionUnique visitors and Signups for SaaSB2B SaaS LeadsTypes of bookingsACV TCV and Contract lengthRenewal bookings and churn exampleCustomer Acquisition Cost (CAC)Monthly reoccurring revenueRetention Rate and Cohorts in SaaSSaaS ChurnCustomer Lifetime Value in SaaSUnit Economics in SaaSNet dollar Retention in SaaSRule of 40 in SaaSSAAS Magic numberCalculation SAAS valuationGross Margin and Contribution Margin Market Size TAM, SAM, and SOM...

13. Supply Chain Operations Metrics and KPI's

4.6

(851)

Having the skills and knowledge to improve the system's efficiency and performance are of paramount importance for any manager or supply chain executive. In recent years, the focus has often shifted to reducing supply chain costs, enhancing delivery performance, obtaining sustainability, reducing the complexity of the processes, increasing the volume, mitigating risk, and optimizing the entire end-to-end supply chain visibility. To achieve such goals, the focus should include implementing a set measurement system that contains objectives while measuring the incentives for success by promoting desirable behavior. By developing an internal system that's based on verified performance indicators and metrics, you'll be able to fully resolve the top five challenges in the supply chain industry: understanding planning and risk management, evaluating and implementing cost control, exploiting supplier/partner relations, providing superior customer service, and getting the most from your supply chain team. By completing this course, you'll learn to refine strategy, define structure (including the human element), manage processes, and measure performance. You'll have the skills and knowledge necessary to create and execute a successful framework for understanding, measuring, and advancing the performance of your current supply chain, determining your company's success in achieving its operational goals, evaluating internal cost/performance trade-offs, initiating strategies for meeting new customer expectations, and responding effectively to the challenges presented by global market growth...

14. Supply Chain Management KPIs: Metrics Inventory Performance

4.5

(276)

The performance superpower: KPIs! Key Performance Indicators are essential to anyone creating high performance in their supply chain. Whether you're a logistics manager organising international shipments or an business looking to streamline your warehouse and retail performance, KPIs are one of the most effective business strategies for increasing profits, cashflow and customer satisfaction. This course is for anyone who takes their business skills and professional development seriously. A good supply chain can deliver high output and high satisfaction while maintaining tight control on costs. KPIs give you a constructive method to track your performance, make better business decisions, identify improvement opportunities and monitor your progress. This detailed and comprehensive course will help you to identify which key areas of supply chain management you need to have metrics for. Upskill yourself for a bigger role in driving better performance, higher profits and happier customers while keeping your employees safe, satisfied and productive. Supply Chain KPIs: This course provides you with a wide range of specific KPIs, practical tools and techniques to plan and structure your supply chain KPIsFrom looking at how to effectively measure output for your business, to monitoring cashflow and balancing inventory levels, we'll also explore how each of these fit into the higher business objectives of the company. We'll talk about flexibility being an essential factor in a business's success and how you can use time, capacity and inventory to build it into your operations, allowing you to cope with unexpected changes and disruptions. Together we'll cover the key areas of supply chain performance including how to create an integrated set of KPIs that complement each other, running a robust supply chain & how to present the data clearly using dashboards. We'll cover vital supply chain issues like Costs of Goods Sold, Cash to Cash Cycle Time, Forecast Error and how wastage, dead stock and shrinkage can effect your profit. This course will make you and your team feel confident using this essential information to spot and react quickly to trends, make better business decisions and launch improvement initiatives. About Laurence GartsideLaurence Gartside is a management consultant and business operations coach with a master's degree in manufacturing, engineering and management from the University of Cambridge. He has consulted for numerous major companies around the world and runs his own training company, Rowtons Training. In this course, you will learn: Practical tools and techniques that will improve every aspect of your supply chainHow to create complementary metrics that will work together to ensure the best possible outcomesHow to make sure your KPIs fit into the higher business objectives of the companyTools to help you present your data in a clear and engaging wayHow to monitor the output of your businessEasy ways to report on the critical financial aspects of the company - net profit, ROI and cashflowTo have a good overall picture of your supply chainWhy flexibility in your supply chain could make or break your businessHow to reduce delays, decision tiers and uncertainty to ensure your supply chain is as efficient as possibleKnow how wastage, dead stock and shrinkage could be holding your business backUnderstand how customer lead time & On Time in Full (OTIF) percentage effect customer satisfactionLearn how to effectively measure Days Inventory Outstanding (DIO), Days Sales Outstanding (DSO) and Days Payable Outstanding (DPO) to keep your cashflow healthyGet your supply chain back on track with a set of KPIs that will increase profits, cashflow and customer satisfaction and transform your business TODAY! Full Course ContentsIntroductionCourse OverviewMake a Difference with KPIsBeer or Study?2. Supply Chain PerformanceBusiness Perspective - MetricsSupply Chain PerspectiveWhat We Want From a Supply Chain3. Output and Inventory KPIsKPIs - IntroductionOutputInventory Levels - Simple AverageInventory Levels - High SamplingCost of Goods Sold - COGSInventory Turns / Turnover / VelocityInventory Turns and Days Inventory Outstanding (DIO)Inventory Turns ExamplesControl ChartsInventory Dollar Days and Throughput Dollar Days4. Cashflow KPIsCashflowCash to Cash Cycle Time - IntroDIO - Days Inventory Outstanding - ReminderDSO - Days Sales OutstandingDPO - Days Payable OutstandingCash to Cash Cycle Time - Example and Summary5. Time KPIsMeasuring TimeCustomer Lead Time / Order Fulfilment Cycle TimeThroughput Time6. Supporting KPI TopicsSupporting KPI Topics - IntroductionIntegrated / Complementary MetricsSupply Chain Robustness, Flexibility and RiskHow to Improve a Supply ChainNearly There7. Delivery and Satisfaction KPIsFavors for the Delivery ManMore KPIs - IntroductionFill RateSell Through RateStock-OutsLost Sales Due to Stock-OutsOn Time In Full % (OTIF)Customer Satisfaction8. Variation and Uncertainty KPIsMeasuring Variation & UncertaintyForecast Error - An IntroductionForecast Error9. Waste & Cost KPIsWaste & Costs - IntroductionWastageDead StockHolding Costs of InventoryShrinkage10. KPI DashboardsPresenting KPIs and Dashboards11. ConclusionWrap UpConclusion and Connection12. Bonus and AppendixHow to Get Your CertificateWhat's Next - Further ReadingBonus Lecture...

15. SaaS Metrics Fundamentals for Managers, Founders & Investors

4.7

(1,075)

THE MOST COMPREHENSIVE COURSE ON SAAS METRICS AND SAAS BUSINESS MANAGEMENT ON THE MARKET TODAY!2022 UpdatesAll Course Notes in One Downloadable PDF (close to 200 pages!): Lecture presentation slides for all the lessons are now available for download in one single PDF. This is a great reference tool for you to review the course materials anytime in the future. Access the resource in the last section of the course. New 1-Pager SaaS Metrics Cheat Sheet: I created this cheatsheet so you have all the key metrics and their formula all in one place! Access the resource in the last section of the course. New Quizzes and Assignments: 7 quizzes and assignments have been added/refreshed in various sections of the course.*********************Are you: Working at a SaaS company, but you secretly don't understand SaaS metrics?Confused by terms such as bookings, revenue, ARR, retention rate, and unit economics?Looking for a career opportunity at a software company and you need to impress your interviewer with a solid understanding of SaaS?If any of these applies, then you have come to the right place! This SaaS Metrics Fundamentals course will give you the right tools and skills to be successful. My name is Jimmy, and I have over 10 years of consulting, strategy and finance experience in technology companies in Silicon Valley. If your professional work is related to software, whether you are a company founder, a sales executive, product manager, a financial analyst, a business leader, a product manager, or an investor, you will need to how to measure and analyze a SaaS business with the right metrics. The most valuable software enterprises today are SaaS companies. With the number of job opportunities at these companies, mastering SaaS metrics is going to be immensely valuable for your careers. The course starts with the basics of the SaaS business model, take you through the metrics to measure business growth, product stickiness, unit economics and financial performance. Ultimately, you will be able to impress your team with a metrics dashboard and presentations that tell the right story. This course is packed with the following to enhance your learning: High quality videosTutorials/DemosReal life examplesQuizzesArticles CheatsheetsAll the beautiful spreadsheets and dashboards are included for free so you can save hours of your time and make these tables and charts your own in a matter of minutes. By the end of the course, you will be able to: Measure the right SaaS metricsAnalyze trends from metrics performance, Articulate its meaning at your next meeting. Know more than your colleagues Take your career to the next level. So are you ready to take your career at a SaaS company to the next level? If so, jump in, and I will see you in the course!*************************Course Content OverviewCourse IntroSaaS Business ModelBusiness GrowthBookings: TCV, ACV, Contract TermBookings: Offer TypeBookings: New vs RenewalTCV/ACV vs ARR/MRRRevenueARR AnalysisProduct StickinessChurn: What and Why?Retention / Churn Rates I - Intro and Count BasedRetention / Churn Rates II - Dollar BasedRenewal rateCohort analysisUnit EconomicsUnit EconomicsCustomer Life Time (LTV)Customer Acquisition Cost (CAC) and Payback PeriodLTV / CACSaaS magic numberP & L MetricsP & L Financial Model Walkthrough: Profitability (Gross Margin, Operating Margin and Free Cash Flow Margin)Rule of 40SaaS Metrics DashboardSaaS Metrics Dashboard OutputMake your own Metrics Dashboard...

16. KPI and metrics for Management Consultants & Managers

4.4

(1,529)

What is the aim of this course?Most businesses on the face of it look very complicated and difficult to understand. On top of that, the competition is so fierce that you have to make decisions based on data and not on gut feeling (a very misleading creature). That's why it's crucial to define and understand the main drivers and metrics measuring those drivers. If you have properly defined Key Performance Indicators (KPIs) you can understand the mechanism behind any business, you will be able to model it in Excel and you will know how to grow it or improve it. You can also use properly defined KPIs to manage people efficiently, give them goals aligned with your goals. That's why I have decided to create a course solely concentrated on these KPIs. This course will give you the knowledge and insight into drivers and KPIs used in different business models that can be used for understanding the business, managing it, motivating people, and improving results. The course will make your life during a consulting project much easier. If you are already a manager thanks to this course you will learn how to use the KPIs to understand and grow your business. This course will help you drastically improve your knowledge and skills in understanding and improving your business using KPIs. It is designed for management consultants and newly appointed managers that want to excel at their work. In the course you will learn 6 things: How to understand the business through KPIsHow to use KPIs to model the business in ExcelHow to use KPIs to manage the businessHow to use KPIs to motivate peopleHow to use KPIs to improve the businessWhat is a good KPIThe course is based on my 15 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement, and turn-arounds in the biggest companies from Retail, FMCG, SMCG, B2B, and services sectors that I worked for. On many occasions, I had to optimize also businesses I was responsible for. On the basis of what you will find in this course, I have trained over 100 consultants, business analysts, and managers who now are Sales and Marketing Directors, Operational Directors, COO, CEOs, Investment Directors, Directors in Consulting Companies, Supply Chain Directors, Board Members, Partners in PE, etc. On top of that my courses on Udemy were already taken by more than 182 000 students including people working in EY, McKinsey, Walmart, Booz Allen Hamilton, Adidas, Naspers, Alvarez & Marsal, PwC, Dell, Walgreens, Orange, and many others. I teach through cases, so most of the lectures are case studies showing some business problems solved in Excel. There will be also a practical guide on how to create good KPIs and a library of KPIs from different business models such as marketplace, retail, e-commerce, restaurant chain, and SaaS businesses. To every lecture, you will find attached (in additional resources) the Excels shown in the lecture so as a part of this course you will also get a library of ready-made analyses that can, with certain modifications, be applied by you in your work. Why have I decided to create this course?Many people are overwhelmed with the complexity of the businesses they have to manage or improve. During consulting projects, I have seen business analysts and management consultants struggling with understanding the business fast enough to deliver value to the customer. The course will give you the knowledge and insight that will help you define KPIs and use them to understand, manage and improve any business. Thanks to this course, you will know what and how to define and use KPIs during a consulting project or as a manager. I will show you also how to use the KPIs to model businesses in Excel. This part will be useful for estimating the potential improvements that can be done by improving certain drivers measured by KPIs. To sum it up, I believe that if you want to be a great management consultant or manager you should master the art of defining and using KPIs. That is why, I highly recommend this course not only to consultants or managers that have to advise their customers but also to owners, founders of businesses as well as directors. In what way will you benefit from this course?The course is a practical, step-by-step guide loaded with tons of analyses, tricks, and hints that will significantly improve the speed with which you define and use the KPIs or metrics. There is little theory - mainly examples, and case studies with a lot of tips from my own experience as well as other notable examples worth mentioning. Our intention is that thanks to the course you will learn: How to understand the business through KPIsHow to use KPIs to model the business in ExcelHow to use KPIs to manage the businessHow to use KPIs to motivate peopleHow to use KPIs to improve the businessWhat is a good KPIYou can also ask me any questions either through the discussion field or by messaging me directly. If needed I will create additional content as well. How the course is organized?The course is divided currently into the following sections: Introduction. We begin with a little intro to the course. I will show you here what you can expect from this course and how it is organizedUnderstanding the business through KPIs. In the second section, I will show you how to use KPIs to understand different businesses. We will start by defining drivers for different businesses and on the basis of that, we will pick the right KPIs to understand those drivers. We will do it for different business models: e-commerce, the marketplace, restaurant, retail, and a SaaS business modelUsing KPIs to model the business in Excel. In this section, I will show you how to use the KPIs to model the whole business model in Excel. This part will help you see the big picture and to estimate the potential impact of the improvements on certain KPIsHow to use KPIs to manage? In section number 4 I will show you how to use the KPIs to manage a business. We will use them to decide how to 10x the business, how to increase profitability, decrease costs, etc. How to use KPIs to motivate? In the next section, I will discuss how to use KPIs to motivate certain behaviors. We will also talk about the traps and pitfalls as well as the problems that bad KPIs can causeWhat is a good KPI? This section will be devoted to a little bit of theory. I will show you what a good KPI is and how to define itYou will be able also to download many additional resourcesExcels with analyses shown in the coursePresentation of slides shown in the courseLinks to additional presentations and moviesLinks to books worth readingAt the end of my course, students will be able to…How to understand the business through KPIsHow to use KPIs to model the business in ExcelHow to use KPIs to manage the businessHow to use KPIs to motivate peopleHow to use KPIs to improve the businessHow to create great, useful KPIsWho should take this course? Who should not?Management ConsultantsManagersBusiness AnalystsDirectorsStartups foundersControllersWhat will students need to know or do before starting this course?Basic or intermediate ExcelBasic knowledge of economics or finance...

17. Choosing the Right Performance Metrics for Your Business

If you use data to make decisions about an organization - whether youre a business analyst working for a company the CEO of your own company or an investor evaluating companies - this class is for you...

18. Agile Metrics: Elevate Team Agility with Scrum Reporting

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Agile metrics provide meaningful insights and actionable steps to drive continuous improvement. Learn the most popular Agile Scrum metrics with the help of different examples and data patterns. This course also covers significant outcome-based metrics that lead to increased team agility and faster time to market. At the end of this course, you will be able to talk confidently about the below metrics: Sprint Burndown ChartSprint Burnup ChartRelease Burndown ChartRelease Burnup ChartVelocity ChartPredictability (Say/Do)Escaped DefectsCumulative Flow Diagram (CFD)Outcome-Based Agile MetricsBusiness Value DeliverySustainability or Team Happiness IndexSprint Goal Success RateProductivity or Average Lead/Cycle TimePredictability or Say/Do RatioEscaped DefectsSprint Retrospectives FeedbackPre-requisite: Agile Scrum FundamentalsWith this course enrollment, you will have: High-quality video lectures that explain various Agile Metrics with the help of different data patterns. Quizzes and assignments that help you validate what you learned.1-on-1 expert Instructor support to answer any questions you might have. Lifetime access with no expiration so you can complete the course at your own pace, anywhere, on any device, and come back for a refresher at any time. Free course updates so you can continue to benefit from enhancements made to this course.**If you have decided to enroll in this course, click on the Enroll now button.**Why should you enroll in this course?Short, concise, and to the point lectures with no fluff. Created by an Agile expert and a published author of the below books: The Basics Of Agile and LeanThe Basics Of ScrumThe Basics Of KanbanEnterprise Agility with OKRsClosed captions included (with subtitles in English)How would this course help you at work?You will be able to understand different Scrum metrics and charts. You will be able to derive meaningful insights from different data patterns and Scrum charts. You will be able to measure what matters and achieve business outcomes. You will be able to drive continuous improvements for your team. You will be able to optimize the flow of work across different workflow states for your team. You will be able to measure the delivered business value for each sprint. You will be able to measure your team's happiness. You will be able to elevate your team's agility. You will be able to elevate your leadership agility.**If you have decided to enroll in this course, click on the Enroll now button.**Note: The course thumbnail business vector is created by stories from freepik. Note: For in-depth knowledge on effectively applying the Agile Scrum Framework, enroll in my other course, Applying Scrum - Mastering Agile Project Management w/ Scrum...

19. The Customer: Develop Customer Centric Metrics (BITE SIZE)

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There is no question about the impact great customer service has on an organisation. How to develop customer metrics will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.'But I've told my people how important good customer service is, and they're still not providing it!' Have a look at how you're measuring your people. To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. This course will give you the tools needed to choose effective customer metrics, measure appropriately and integrate them into staff KPI's - to drive the behaviours you want. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create. Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be. This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to develop good customer metrics. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best. If you would like to really challenge yourself, join us for the entire journey. So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow...