Companies that use service desk include U.S. Department of the Treasury, Menards, Hannaford Supermarkets, TEKsystems, Freshdesk, Marriott International, CACI International, and several other companies.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | U.S. Department of the Treasury | 28% | 15 |
| 2 | Menards | 8% | 1,032 |
| 3 | Hannaford Supermarkets | 6% | 920 |
| 4 | TEKsystems | 6% | 1,649 |
| 5 | Freshdesk | 5% | 98 |
| 6 | Marriott International | 5% | 6,779 |
| 7 | CACI International | 5% | 2,961 |
| 8 | Leidos | 5% | 5,430 |
| 9 | Red River Bancshares | 4% | 203 |
| 10 | HCA Healthcare | 4% | 23,879 |
What companies use Service Desk the most?
1. U.S. Department of the Treasury
Zippia score 4.5
Most common skills for U.S. Department of the Treasury:
- Treasury
- IRS
- SharePoint
- PowerPoint
- Subpoenas
- Tax Issues
2. Menards
Zippia score 4.2
How Menards uses Service Desk:
- Front End Cashier: Rang through guest purchases, returned guest returns to stock, and helped at service desk.
- Helped with returns and dealing with customers and the service desk when it came to returned items and warranties.
- Provided quality customer service to guests as a cashier, service desk cashier, and head cashier.
Most common skills for Menards:
- Customer Service
- Product Knowledge
- Building Materials
- Guest Service
- Sales Floor
- Payroll
3. Hannaford Supermarkets
Zippia score 4.7
How Hannaford Supermarkets uses Service Desk:
- Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
- Trained newly hired cashiers and service desk associates in accordance with standard practices and company procedures.
- Complete special service desk projects, create signage for promotions, and organize papers for easy retrieval.
Most common skills for Hannaford Supermarkets:
- Cash Control
- Customer Service
- Groceries
- Front End
- Customer Complaints
- Inventory Control
4. TEKsystems
Zippia score 4.4
How TEKsystems uses Service Desk:
- Provided on-the-job training to in-processing Service Desk Technicians.
- Initiate service desk tickets using HP Service Manager, with escalating and assigning incidents to the proper teams for resolution.
- Key architect Service Desk environment o Created blueprint of conversion plans to ease the transition from old systems and databases.
Most common skills for TEKsystems:
- SharePoint
- VoIP
- Troubleshoot
- Infrastructure
- Technical Support
- PC
5. Freshdesk
Zippia score 4.0
Most common skills for Freshdesk:
- Salesforce
- UI
- Tableau
6. Marriott International
Zippia score 4.6
Most common skills for Marriott International:
- Marriott
- Guest Satisfaction
- Customer Service
- Front Desk
- Reservations
- Inbound Calls
7. CACI International
Zippia score 4.4
How CACI International uses Service Desk:
- Provided oversight for the TCIS Secure Service Desk, managing staff providing Tiers I, II and III customer support.
Most common skills for CACI International:
- DOD
- Quality Standards
- SharePoint
- National Security
- Logistics
- Windows
8. Leidos
Zippia score 4.7
Most common skills for Leidos:
- Cell-Based Assays
- DOD
- Project Management
- RF
- Subject Matter Experts
- SharePoint
10. HCA Healthcare
Zippia score 4.5
Most common skills for HCA Healthcare:
- Patient Accounts
- Physician Orders
- CPT
- Insurance Verification
- Hippa
- Patients
11. Robert Half
Zippia score 4.5
Most common skills for Robert Half:
- Customer Service
- Expense Reports
- Payroll
- Journal Entries
- Data Entry
- QuickBooks
12. SAIC
Zippia score 4.4
How SAIC uses Service Desk:
- Service desk role providing remote support for 45,000 employees in an enterprise environment.
- Served as a Remote ITS Service desk agent from Florida, while main office in California for 6 years.
- Trained service desk agents in the use of SAP and EZ-Order business software to increase call closure rates.
Most common skills for SAIC:
- DOD
- SharePoint
- Project Management
- Technical Support
- Business Development
- Management System
13. General Dynamics
Zippia score 4.7
How General Dynamics uses Service Desk:
- Trained Shift Leads and Alternate Shift Leads in their roles and responsibilities at the Enterprise Service Desk.
Most common skills for General Dynamics:
- DOD
- Technical Support
- RF
- Linux
- SharePoint
- Management System
14. Paul Mitchell Schools
Zippia score 3.8
Most common skills for Paul Mitchell Schools:
- State Board
- Product Knowledge
- Front Desk
- Community Events
- Leadership
- Customer Service
15. HCL Technologies
Zippia score 4.4
Most common skills for HCL Technologies:
- R
- Unix
- Linux
- HTML
- Java
- Jenkins
16. Ocean State Job Lot
Zippia score 4.7
Most common skills for Ocean State Job Lot:
- Customer Inquiries
- Sales Floor
- Criminal Justice
- Front End
- Professional Environment
- Customer Complaints
17. Grant Thornton
Zippia score 4.6
Most common skills for Grant Thornton:
- SOX
- Financial Statements
- Internal Controls
- Real Estate
- Sarbanes-Oxley
- Azure
18. Nes Holdings
Zippia score 4.3
Most common skills for Nes Holdings:
- IRS
- Cable Management
- Cost Analysis
- Regulatory Compliance
- DOD
- Business Process
Other skills
- SAN companies
- SAS companies
- SCADA companies
- SCCM companies
- SCI companies
- SDLC companies
- SEO companies
- SIEM companies
- SLA companies
- SMAW companies
- SME companies
- SMEs companies
- SMT companies
- SOX companies
- SPSS companies
- SQL companies
- SQL Server companies
- SQL Server Analysis companies
- SR companies
- SSRS companies
- STARS companies
- SVP companies
- Safety Audits companies
- Safety Checks companies
- Safety Committee companies
- Safety Equipment companies
- Safety Guidelines companies
- Safety Hazards companies
- Safety Inspections companies
- Safety Issues companies
- Safety Planning companies
- Safety Policies companies
- Safety Procedures companies
- Safety Program companies
- Safety Regulations companies
- Safety Rules companies
- Safety Standards companies
- Safety Training companies
- Sailors companies
- Sales Associates companies
- Sales Floor companies
- Sales Growth companies
- Sales Management companies
- Sales Objectives companies
- Sales Operations companies
- Sales Performance companies
- Sales Presentations companies
- Sales Process companies
- Sales Professionals companies
- Sales Proposals companies
- Sales Strategies companies
- Sales Strategy companies
Updated December 28, 2023