The top 8 Support Services courses you need to take

1. Caregiver Support Services Training

4.7

(79)

Mr. Jones is a 45-year-old gentleman who suffered from a traumatic brain injury. He requires assistance with activities of daily living (ADLs), but is mobile once he is dressed and in his wheelchair. During the lunch hour, the nurse positioned Mr. Jones's wheelchair in the direction of the dining room. The nurse went to help other residents and returned after a bit to catch a glimpse of Mr. Jones wheeling himself in a different direction. The nurse redirected his wheelchair by turning it back toward the dining room. The pair repeated the same actions several times, until the nurse became frustrated and grabbed Mr. Jones, then shook him, leaving bruises on Mr. Jones's shoulders. Was Mr. Jones physically abused?What should you do to protect Mr. Jones?How should you report suspected abuse and to whom?If you would you like to have a better understanding of the aforementioned questions, this course is for you. You will learn about the following by enrolling in the Dependent Adult Abuse Prevention Course:· Why it is vital for health care workers, family caregivers, and community organizations to prevent abuse among dependent adults?Suggestions regarding how one might mitigate risks for abuse and neglect. You will also learn the techniques a caregiver can use to recognize signs of abuse and how to deal with barriers associated with reporting abuse. Keep the level of care that you provide at a consistently excellent level, by enrolling in Caregiver Support Services- Dependent Adult Abuse Prevention Course today!...

2. Customer Service & Support For Customer Service Executives

4.5

(941)

Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service Executive. This course is also for entrepreneurs to the learn importance of customer service in any business. Why this course? - Easy to understand concepts and tools that help anyone acquire the skill of providing excellent customer support in less than $20. What else is offered? - This training offers all theoretical knowledge combines with assignments, quizzes and real life customer calls to help enhance the learning of the student. The course also offers a Q & A section, assignment feedback and direct messaging option to provide exceptional cause experience. What do I teach in this course -The true essence of Customer ServiceWhat is Customer Service? Why is Customer Service important?How Service is becoming more important than the productThe importance of Customer Service in all aspects of a businessWho is a Customer Service Executive?What are the roles and responsibilities of a professional Customer Service Executive?The skills important for a Customer Service Executive. How empathy and honesty help provide exceptional Customer Service. The long term implications of great Customer Service. How to handle customer calls through explained real world calls. Understand complete world of Customer Service, Customer Support, and Customer Care. Who is this course for -Anyone who wants to enter the field of customer service and apply for the role of a customer service executive. Existing customer service executives who want to  learn more about customer service and improve their skillsEntrepreneurs who want to grow their company and brand by giving exceptional customer service. Freelancers who want to provide great customer service to their clients and create lasting relationships with them. Customer service is critical for success of any business. You can have just one customer in your business but as long as you provide good service to that customer, you will have a long lasting relationship that helps your company grow. You will also learn everything you need to know to create your own high-performing customer service team. You will have the opportunity to not just learn theories but also take assignments, ask questions specific to you, understand case studies of successful customer service companies and even watch sample customer interactions. The course starts with a great introduction and overview of Customer Service, then goes onto the how's and finally has sales call. Overall, a complete course that has helped me understand the importance of customer service and how to excel in providing that excellent customer service. - John C. As a beginner who is currently applying for jobs in customer service, I feel this course is exactly what I needed. It has set me up perfectly to know what my job would entail, how to handle customers, and what kind of roles and tasks I could have. The instructor has also given it a perspective from an entrepreneur so in case I ever start my own business, it would make sense that in order to satisfy customers, good customer service is important. I hope I can implement the things taught in this course and do a good job at my company and create a lot of satisfied and happy customers for them. - VictoriaSpecial credit to Krittika Arora for helping me create this course. In case you have any questions feel free to reach out to me. I look forward to seeing you in the course! Salil Dhawan, Peter Alkema...

3. IT Support /Desktop Support/Service desk/ interview Prep

3.9

(111)

Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course. here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios  These questions and answer suitable for job hunter and people who stuck in technical  interview. I have divided this course as below: ITIL and Ticketing system:  ITIL, service request , incident , problem , Workaround , SLA and Ticketing System including Real life scenario Active Directory: Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool.... ectNetwork: IP address , DNS, DHCP, Proxy server , NAT router , switch , Firewall , Antivirus , VPN , Network printer , OSI model , ports number , TCP/IP.... etc. Outlook and backup: How to configure outlook , OST file , PST file , Archiving and outlook tool... etcTroubleshooting:  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue... ect...

4. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans. Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans. Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into superfans. Use customer service and customer experience as marketing and branding strategies because they help you sell more. I consider good customer service an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don't delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends. So you don't have to chase new customers. Just delight existing clients and they'll be the ones who will talk about your business and bring their friends to you. Experienced entrepreneurs understand that it isn't enough to just create an OK product. Your product must delight and WOW your customers. And a part of delighting your customers is providing great customer service that inspires positive reactions and emotions in your customers. Once you inspire positive reactions and emotions in your customers, they will subconsciously feel that your product is better than it actually is. Your customers will also associate your business with their positive emotions. TURN ANGRY AND UNHAPPY CUSTOMERS INTO LOYAL CLIENTS WITH CUSTOMER SERVICEAngry customers are not wrong, crazy, or mean. They are just frustrated and they want your product to work for them. If you provide great customer service, respect them, listen to them, and offer a great solution that works and fixes their problems, you can turn them into clients who are loyal long-term. WHAT IS CUSTOMER EXPERIENCE AND HOW IT IS DIFFERENT FROM CUSTOMER SUPPORTCustomer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience. For example, give them something for free when it's their birthday. They will appreciate that and become more loyal as customers. Customer experience is proactive whereas customer support is reactive. COURSE MATERIAL IS FROM SUCCESSFUL PERSONAL EXPERIENCE AND INDUSTRY GOOD PRACTICESOnce I started applying the customer experience ideas in this course, it caused more positive responses from my customers, more sales, more repeat customers, more good reviews, and business growth. I rarely see other entrepreneurs apply these strategies, which is why I feel that they are only used by advanced and experienced entrepreneurs. Customer support isn't hard. It just requires care and attentiveness. POWERFUL CUSTOMER SERVICE AND CUSTOMER EXPERIENCE SKILLS THAT GIVE YOU AN ADVANTAGEPeople often want formulas or practical blueprint for what to do. This course will give you the customer service and customer experience skills that will give you an advantage over your competition by retaining loyal customers who buy more from you long-term. RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORTIf you have questions, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because 1) I care about my students.2) I feel a responsibility to make sure that students get their money's worth from the course. MONEY-BACK GUARANTEEThis customer service and customer experience course has an unconditional, Udemy-backed, 30-day money-back guarantee. This is not just a guarantee, it's my personal promise to you that I will go out of my way to help you succeed just like I've done for thousands of my other students. Invest in your future. Enroll today, improve your customer service, and see your business grow...

5. Customer Service & Support Excellence: Advanced Soft Skills

4.4

(195)

About The Course: This course is useful for anyone working with customers and who is interested in how to deliver an excellent customer service and support experience. It is primarily designed for people working in customer service. Regardless if you are a front-line agent, or a director of customer service, this course will teach you how to think about customer service. I created the course on the premise that you must deliver extreme satisfaction to each customer, on every ticket that you get. The course was created on the mental model that, no matter how bad the situation is, the outcome must always be positive. The course is meant to teach you different ways of approaching customers in various scenarios, to always work towards a positive outcome. This course is designed to teach you how to develop the necessary skills to deliver world-class customer service experiences. It is designed to teach you how to adopt a growth mindset attitude when it comes to dealing with customers. The course is not designed for a specific industry as it applies to any industry. What you will learn:1. You will learn how to think about customers and their experiences. You will learn about the philosophy behind customer service and how to adopt a healthy mental model to use in your interactions.2. You will understand the importance of customer service in any industry. I will elaborate why customer service is important to any business, and I will cover key aspects regarding its value including how to advocate for the customer.3. You will learn how to self-reflect and dig deeper into your mindset and your reactionsYou will do a self-assessment and I will discuss about the customer-focused paradigm. I will also cover self-sabotage and elaborate on a couple philosophical concepts that you can adopt.4. You will learn about the different types of empathyI will talk about the three types of empathy and what they mean, how they affect your mental state and behavior. I will also tell you about a personal story and then continue with a scenario.5. You will gain knowledge regarding how to handle the customer's expectations. I will talk about how to analyze an issue to correctly determine the customer's sentiment, and how to find common ground when dealing with a customer.6. You will also learn how to turn bad situations into positive customer experiences. I will cover how to deal with unsatisfied customers; what to say, and what not to say, and how to earn trust, respect and appreciation from your customers.7. You will learn how to evaluate stress and understand its origin. I will discuss about what constitutes a stressful situation in customer service and how you should look at it.8. Finally, you will learn how to follow through, close the case, and ask for feedback. I will talk about what constitutes a solution and what to do before closing a case, depending on the situation you are in...

6. IT Support and Service Desk jobs -Crash Course for Beginners

4.6

(787)

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills. Here is what you can expect: Real service desk tools: Jira Service Desk and ConfluenceRemote support tools and communication tools (Microsoft Exchange account)High level overview of hardware and softwareIntroduction to Microsoft Office 365Basic ITIL termsTips from IT and HR specialist... and more... I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more). Join now and see what you need to know to work as an IT Service Desk Specialist! Join now!...

7. Insight into IT Support / Helpdesks / NOC / Service Desks

4.8

(233)

Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop.  There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC's operate as well as a whole host of other information including interview techniques.  I do hope you find this presentation helpful and please do leave feedback once you completed.  Thank you and good luck!...