Telephone Calls jobs near me - 226 jobs

The Customer Service Associate Representative answers phone inquiries from participants, clients, and providers about group health benefits and claims payments. Responsibilities also include research on claims and assisting team members as needed. ESSENTIAL JOB FUNCTIONS Answer telephone calls from plan participants, group contacts, and providers pertaining to benefits and claims inquiries. Provide clear and accurate responses to requests for information. Document all calls into Chronolog (by typing in highlights of the conversation) for future referral. Return messages left in designated voice mailboxes. Read and interpret plan documents for numerous clients, review new documents and amendments as added. Meet personally with clients as necessary to assist with questions pertaining to their health benefit plan. Assist team members as requested. Log faxed claims (type information faxes received in Chronolog). Return misdirected claims to appropriate provider as received. Assist members with website. Meet or exceed company standards for production and quality. Contribute to the daily workflow with regular and punctual attendance. Assist with claim information research and identification. Assist with provider record maintenance as assigned. Index claim and correspondence batches as assigned. Perform assigned duties for specific client groups as needed. Assist with employee training and cross-training as needed. Research and write up refunds as assigned. QUALITY ASSURANCE MEASUREMENTS Meet or exceed company standards for production and quality and assurance audit. REQUIREMENTS: Minimum Education: High school graduation or GED required. Minimum Experience: Basic computer and customer service experience required. Other Qualifications: ▪ Excellent oral and written communication skills required. ▪ PC skills, including Windows, Word and Adobe Acrobat. Ability to adapt to software changes. ▪ Typing ability of 45 wpm. ▪ Excellent listening skills. ▪ Basic mathematical skills. ▪ High level of interpersonal skills to work effectively with others. ▪ Ability to organize and recall large amounts of detailed information. ▪ Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations. ▪ Ability to project a professional image and positive attitude in any work environment. ▪ Ability to comply with privacy and confidentiality standards. ▪ Ability to be flexible, work under pressure and meet deadlines. ▪ Ability to analyze and solve problems with professionalism and patience. Since 1981, Allegiance by Cigna Healthcare has specialized in the administration of medical benefits, offering core services such as claims processing, customer service, utilization management, and case management. Backed by a unique high-touch approach to both member and client service, Allegiance supports and administers some of the nation's most innovative approaches to Health Plan benefits. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Location: RemoteRequired Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Required Education: HS Diploma/GEDRequired Experience: Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager. Position Description: PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Primary Responsibilities:Typical Responsibilities/Tasks: • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolve computer software and hardware problems of users. • Acts as contact for users having problems using computer software, hardware, and operating systems. • Determines whether the problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems.• Supervises and coordinates activities of Help Desk Technicians or Representatives.• Engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers.• Establish scripts, procedures and templates used by the helpdesk team to perform daily activities. Manages a team of help desk support staff.• Experience with management, leadership, coordination, and customer contact for the help desk operation of a large-scale highly available system that is integrated with business-critical systems contemplated in this PWS.• Shall have excellent leadership skills, strong interpersonal skills, and be adept at handling conflict. Exceptional documentation skills, the ability to conduct research into a wide range of computing issues, and the ability to present ideas in user-friendly language to non-technical staff and end users.• Strong understanding of receiving, recording, and responding to help-desk requests from end-users. Managing the help desk call logging system. • Ensuring the system is fit for purpose and providing support as necessary. • Tracking help desk performance to ensure a high level of customer service and establishing customer service standards. • Responsible for the hiring, training, and supporting help desk representatives and technicians. • Expert knowledge of recent technological advances in computer science and engineering. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). • Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification. Desired Qualifications • Bachelor's Degree About Pingwind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: · Eleven Federal Holidays· Paid Time Off accrued each pay period· Parental Leave· Three medical plan choices with generous employer contribution· Dental and Vision Insurance· Company paid Short-Term and Long-Term Disability· Company paid Life and AD&D Insurance· 401k with competitive matching and vesting schedule · Continuing education assistance· Short Term / Long Term Disability & Life Insurance· Medical, Dependent Care and Commuter Flexible Spending Accounts· Employee Assistance Program · Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)· 529 College Savings Plan· Legal Insurance · Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

At Teacher Created Materials, we are passionate about developing innovative and imaginative educational materials and services for K-12 students worldwide. Everything we do is created by teachers for teachers and students to make teaching more effective and learning more fun. Our Sales Representatives work with education specialists, school administrators, Principals, schools and school districts to identify their needs and provide curriculum solutions. We are looking for a dynamic Sales Representative with an entrepreneurial spirit interested in uncapped earning potential to help take our team to the next level! Benefits Package: Competitive Salary plus Monthly Uncapped Commissions Performance Bonuses Health Insurance Paid Time Off plus Company Holidays Generous 401(K) Match Generous Childcare Reimbursement Timely Reimbursement of all Business-Related Expenses Remote Work from Home Office Base (Columbus, OH area) Plus more Sales Representative Position Summary: Partner with schools and school districts on learning solutions that enhance teaching effectiveness. Advise and consult on TCMs best-in-class products and services that align with educational targets and goals. Essential Duties / Responsibilities: Develop an understanding of students and teachers needs and expectations within your territory. Understand opportunities with various customer buyers in order to develop viable solutions. Build relationships with decision makers in order to build relationships and gain their support and commitment to various initiatives/programs. Cultivate business plan/solution and contingency plan in collaboration with the customer using information collected during the account discovery process to ensure the plan meets customer needs. Solve issues that arise during execution in order to eliminate barriers. Develop customer call strategies to interact with buyers (coaches, gatekeepers) in order to gain access to senior-level buyers. Coordinate implementation of agreed upon activities (e.g., trade shows, product training, regional workshops) within geographical responsibility in order to execute plan. Identify opportunities consistent with the objectives, priorities and strategies of assigned customers through discovery in order to prioritize potential focus area(s). Review with the customer how the recommended solutions are linked to customer's needs to highlight Teacher Created Materials commitment to customer needs. Receive and answer incoming telephone calls and communications from customers in order to solve customer problems/requests. Qualifications Preferred Qualifications: Bachelor's Degree K-12 classroom teaching experience AND/OR 2+ years in professional sales General Sales Competencies: Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer. Communicating Effectively: Conveying information and ideas in a clear, meaningful, and timely manner; providing information to ensure understanding; solicits input from the audience during the communication. Planning and Organizing: Establishing courses of action for self and/or others to ensure that work is completed efficiently in light of the strategies and destination of the department and/or organization. Exerting Personal Influence: Persuading others to support or agree with an idea, issue, or position. Acting with Integrity: Maintaining a commitment to honesty; models social, ethical, and organizational values; firmly adhering to codes of conduct and ethical principles. Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Knowledge of the Business: understands value from a customer perspective; stays informed; understands the organization; understands the educational market Building Value Based Relationships: explores opportunities for relationships; identifies relationship needs; facilitated mutual agreement; develops credibility; maintains open lines of communication Physical Requirements: Frequent travel by automobile. Sit, stand, and walk for extended periods of time. Must be able to carry up to 50 lbs. when traveling and/ or carrying materials to and from sales meetings and destinations. Repetitive hand and wrist movements for frequent use of computer keyboard and mouse. Teacher Created Materials (TCM) is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. This policy of non-discrimination and affirmative action applies to all levels of employment and to all employment practices, including (but not limited to) compensation, benefits, transfers, layoffs, educational, training, recreational and social activities.

Job DescriptionDescription: Call Center Representative | Communication Assistant Fully Remote, TX Opportunity to Work-from-Home Full-Time & Part-Time $14.00 per hour 18 years or older Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service click here Upcoming Training Classes Start - Monday, February 16th and Monday, March 9th. Benefits: Opportunity to work from home **Must meet qualifications to work from home Starting wage of $14 per hour Hiring for full and part-time positions Eligible for salary increases twice a year Paid time off (for all employees) Remote Work Stipend Employee Assistance Program (available immediately, no employee cost) Employee rewards for good attendance and performance Student loan forgiveness eligibility (due to non-profit status) Downtime is YOUR time No sales, no quotas, no tech support, no customer conflict de-escalation Requirements: Call Center Representative | CSD Communication Assistant A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network. Knowledge, Skills, and Abilities: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies : Excellent communication skills Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer Excellent grammar and spelling Ability to learn and understand complex computer communication software, shortcuts and command functions Ability to work in a fast-paced environment Ability to adapt to schedules influenced by call volume fluctuations Qualifications A minimum of a High School Diploma or equivalent 18 years of age or older Ability to type at 60 words per minute with minimal errors (to graduate training) 45 words per minute with 90% accuracy to qualify for training Excellent customer service experience and a relaxed/calm demeanor Ability to work various schedules including weekdays, weekends, evenings, and holidays Must be able to pass skill assessments administered by a local recruiter Work From Home Requirements: Private and quiet office space with a closed door Hard-wired internet connection via ethernet cable (cable provided by CSD) High-speed internet connection (3.0 MG download; 1.2 MG upload) Residency Requirement: Candidates for this role must live and work in Texas. Our training is conducted online. Training classes run on a Monday - Friday schedule for the span of 3 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions. Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing ******************. Current employees of CSD who may need a reasonable accommodation should make their request to the Talent & Culture or HR Team. Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

We also have additional job opportunities in the following locations: Katy, Pearland, Sugarland, Needville, Baytown, Spring, Tomball, and more! _________________________________________________________ The Registered Behavioral Technician will provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis. Clients include children with Autism and related developmental disabilities in the home, community, clinic, and school settings. The Behavioral Technician will collect data on programs and assist with parent training. The Behavior Technician works under the supervision of a Board-Certified Behavior Analyst. The principles of behavior analysis are to treat patients who have difficulties with socially significant behaviors. These may include social skills, reading, communication, personal self-care and work skills. Essential Job Functions/Responsibilities Plans and implements intervention strategies using direct therapy, monitoring and consultation under the supervision of a BCBA. Teaches targeted behaviors using specialized techniques that may include reward systems, incidental teaching and pivotal response training. Records and tracks data from training sessions. Reinforces positive behavior with children on caseload. Communicates effectively (orally and in writing) with administrators, parents and community members. Provides accurate documentation of intervention, goals and objectives Facilitates transition among agencies, programs, and professionals as service provision changes (early intervention to pre-school, pre-school to school etc.) Identifies emergency situations and determines appropriate action to ensure child safety. Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements. Follow the prescribed behavior skill acquisition and behavior reduction protocols. Collect, record, and summarize data on observable client behavior Assist with parent and caregiver training in line with client's individualized treatment and behavior reduction protocols. Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst Will perform other duties as assigned. Although each position has its own unique duties and responsibilities, the following applies to all employees of Constellation Health Services: All employees will: Exercise necessary cost control measures. Strive to provide and maintain positive external and internal customer service and promote a culture of excellence in customer service. Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. Must be able to be depended upon to plan and organize work effectively and ensures its completion. Must be able to demonstrate reliability by arriving to work on time and taking breaks in the expected time frames. Will be expected to meet all productivity requirements. Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment. Will be expected to represent the organization professionally at all times. Additional Requirements: PHYSICAL REQUIREMENTS Hearing and speaking ability is required to communicate on the telephone. Vision is necessary for entering data. Reaching is required for paper management. Manual dexterity is required for operating the computer, photocopier and telephone. Mobility is required for going to photocopier, fax machine, etc. Must be able to speak and write the English language in an understandable manner. Must be able to function independently and have personal integrity. Requires flexibility of hours. PSYCHOLOGICAL REQUIREMENTS An ability to recognize tasks to be done and perform them independently. An ability to establish a responsible and trustworthy rapport with staff by: Being punctual and providing proper notification and advance notice for absence and tardiness. Following through on tasks as assigned. Flexibility to adjust to changing work schedules. An ability to work in a fast-paced environment under time constraints. INTELLECTUAL REQUIREMENTS An ability to learn all Constellation Kids policies and procedures. Judgment skills in processing telephone calls Organizational skills necessary to establish priority of tasks and meet deadlines. An ability to operate all aspects of the computer, photocopier and telephone. An ability to understand and follow instructions provided by the supervisor both in written and oral formats. An ability to read, write and type. I have read this and physical demands for the position as Behavior Technician. I agree to perform the tasks outlined in this in a safe manner and in accordance with the company's established procedures. I understand that I may not release or disclose protected health or company information without proper authorization. I understand that the company reserves the right to make changes to this job description at any time at their discretion. I also understand that my employment is at will and thereby understand that my employment may be terminated at- will either by the company or myself and such termination can be made with or without notice. Qualifications Position Qualifications A bachelor's degree in a human services field from an accredited university AND one year of direct relevant experience working with youth and families who require behavior management to address mental health needs OR An associate's degree (60 college credits) AND a minimum of two years of direct relevant experience working with youth and families who require behavior management to address mental health needs. Strong organization and communication skills are required. Registered Behavior technician certification is a plus.

The receptionist is the first-line of communication for the Area office. Answer incoming calls for Area personnel. The receptionist maintains an accurate accounting of the Area staff location and availability. Screen incoming telephone calls courteously and professionally from the public, other Area offices and allied agencies. If the Area personnel is not available, transfer caller to voice mail; take written message or e-mail to Area personnel. The receptionist is required to greet and assist visitors at the reception counter directing them to the proper Area personnel. Provide information to the public at the front counter related to courts, allied law enforcement agencies and Department of Motor Vehicles. Provide information to allied law enforcement agencies, allied state agencies, Attorney's, Department employees and the parties inquiring about collision reports. Sale collision report, publication and miscellaneous sale, write counter receipt (CHP251) for the party of interest at the front counter. Disseminate in-coming fax to appropriate Area personnel. Public Records Act (PRA). Print arrest log from Area Information System (AIS) every Wednesday and fax to participating vendors. Maintain and update Public Records Act Log. Prepare and process quarterly Area Public Records Act request log to Division Office. File and maintain Notice of Correction/ Proof of Service (CHP411), Notice to Defendant/Proof of Service (CHP239) and destroy once they meet the retention period. Utilizes the Area Information System (AIS) and California Automated Reporting System (CARS) to locate traffic collision reports for the party of interest, Attorney's and CAL Trans (DOT). Enter date from Citation (CHP215) into WEBWS as needed on daily basis. Serve as a back-up for Citation Desk. Write counter receipts (CHP251) for traffic collision reports request received by mail from Attorney's and party of interest. Other job related duties as required. You will find additional information about the job in the Duty Statement. Working Conditions Must work in office located in the City of Woodland Hills, San Fernando Valley, Los Angeles County, from Monday to Friday 8:00 am to 5:00 pm, except state holidays. Minimum Requirements You will find the Minimum Requirements in the Class Specification. Special Requirements The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. The position(s) require(s) a Background Investigation be cleared prior to being hired. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. That's why we're actively seeking a talented Field Wholesaler to join Pacific Life's Consumer Markets Division (CMD) to cover the Eastern Maryland. The Consumer Markets Division leverages its strengths in product development, technology, service, and risk management to create retirement solutions for individuals, families, and businesses. With the guidance of financial professionals, customers have access to an array of annuities and mutual funds designed to help grow assets and to provide retirement income for financial independence. As a Field Wholesaler you'll sell mutual funds, fixed and variable annuities within all channels (wirehouses, independent planners, and banks) within the territory. You will fill an existing role that sits on a team of 15 external wholesalers (Northeast Division). Your colleagues will include both Internal and Field Wholesaling professionals. You'll develop and maintain ongoing relationships with financial professionals and key broker/dealers within the region by making face-to-face and virtual sales visits as well as telephone calls. You'll also introduce new products through established and new broker/dealers. Finally, you'll attend and speak at national, regional, and office broker/dealer sales meetings. How you'll help move us forward: Engage with Financial Professionals from 3 major distribution channels, including Independent Planners, Banks and Wirehouse firms Represent CMD's 3 core lines of business (Variable Annuities/RILA, Fixed Annuities and Mutual Funds) Work as part of a team, in partnership with an Internal Wholesaler, other Field Wholesalers and Sales Management Efficiently leverage wide array of business tools and resources The experience you will bring: Bachelor's Degree 5 or more years direct sales/marketing experience wholesaling variable and/or fixed annuities or mutual funds Working knowledge of the Salesforce platform and other customary business software such as Outlook Strong presentation skills, the ability to work independently and a track record of success Outgoing, adaptive, goals-based individual with exceptional interpersonal communication skills Series 6 or 7, 63, and Variable Contracts licenses required Compensation: Compensation for this role includes a base salary of $80,000, with commission and other incentive pay in addition to the base salary. You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife #LI-AS1 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a Remote role (Call Center) Full-Time: Mon-Fri 8:30am-4:00 pm EST Comfortable working in a high-volume production environment. Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status Documenting information on multiple platforms using two computer monitors. Proficient in Microsoft office (including Word and Excel) You will: Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% Answering release of information related telephone calls and inquiries accurately and timely. Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. Follow all department and/or site specific processes and procedures accordingly. Meet and maintain the department's productivity and quality assurance expectations. Responsible for following all company policies and procedures as posted or communicated by management. Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. Maintains a high level of professionalism and good rapport with co-workers and members of management Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. Performs work in accordance with the training and direction provided and adheres to facility specific procedures Attends mandatory employee in-service meetings and/or training sessions, if so directed Maintain an acceptable attendance record and reports to work as scheduled. Performs other duties as assigned. What you will bring to the table: High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.) Friendly, professional manner of communication. Good customer service skills. Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents Ability to stay organized while working quickly. Strong attention to detail is also required. Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:$15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Provide organizational support for scheduling staff and patient visits, ensuring all visit scheduling complies with regulatory and legal requirements mandated by Medicare and Medicaid regulations. Communicates and collaborates with teams and leadership regarding scheduling and staffing. The Clinical Support Specialist is responsible for the overall knowledge of staffing in each area and to communicate to the appropriate managers, human resources, employee health, and incident command team. Able to multi-task and work under pressure with changing priorities and short deadlines, effectively handling a heavy workload. Job Duties: Include rotation of designated teams scheduling and staffing responsibilities as assigned to which include: Team nurse, Social Services Coordinator, (SSC) ,Chaplain (CH) and Pool personnel.. Medical Providers and PIC scheduling Home Health Aide (HHA) Continuous Home Care (CHC) Care24 All Clinical Support Specialists have Customer Service responsibilities, both internally and externally, in person and over the phone. Maintains positive relationships and rapport both internally and externally, including co-workers, patients and their family members and community personnel. All positions involve answering, routing or handling of telephone calls. All positions are expected to assist other Scheduling personnel when needed. Specific Duties and focus for Team nurse, SSC and CH: • Coordinates communication among team members and provides information or relays messages to team members. • Coordinates and schedules clinician's visits according to plan of care and regulations. • Prioritizes visits for End of Life and urgency. • Monitors unaccepted, unassigned, missed and declined visits for rescheduling. • Maintains client / staff schedules using software accurately. • Maintains on-call schedule for assigned care team. • Prepares reports for scheduling tracking. • Adheres to established confidentiality standards as required and HIPAA concerning community and patient information. • Communicate any requests to change the schedule in workflow responding with a follow up comment. • Ensure geographic scheduling to reduce drive time and to ensure timely patient care. • Proactively works with staff to determine holiday schedule. • Provides information to appropriate supervisor concerning any patient/employee concerns. • Resolve conflict using effective communication skills and problem solving techniques. • Identifies needs for additional training and communicates to supervisor. • Supports and implements appropriate procedures to promote and maintain an efficient scheduling flow. • Maintains knowledge of and adheres to established organizational and departmental policies and procedures. • Assures delivery of optimum service by following assigned work schedule. • Monitors and adjusts daily staffing schedules to ensure compliance with care plan, staffing policies, and budget considerations including overtime and driving distance. • Utilize blackout dates for staff on vacation or call offs. • Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned • Assigns staff to patients. Develops staff future and day-to-day schedules. Match staff to clients' needs appropriately and considering discipline, skill, availability continuity of care, volume of hours and location to all clients. • Communicates all changes in schedules to staff on a concurrent basis. • Able to step in when other areas need help. • Participate in holiday coverage on rotating basis with other staff. • Follow proper infection control policies and procedures. • Runs all assigned reports within the given time frame. • Other duties as assigned Specific Duties and focus for HHA's • Receives report from each department on staffing and coordinates a database of staffing. • Coordinates communication with managers, human resources, and employee health related to staffing and staff assignments. • Work with managers on alternative job assignments during time of staffing crisis. Communicate to employees, human resources, managers, and employee health, related to work from home or alternate job duties of staff. • Act as a staffing liaison during activated emergencies. • Communicates with and participates in the incident command team. • Ensure geographic scheduling to reduce drive time and to ensure timely patient care • Proactively works with staff to determine holiday schedule • Prepares reports for scheduling tracking • Monitors unaccepted, unassigned, missed and declined visits for rescheduling • Maintains client / staff schedules using software accurately • Utilize blackout dates for staff on vacation or call offs • Monitors and adjusts daily staffing schedules to ensure compliance with care plan, staffing policies, and budget considerations including overtime and driving distance • Maintains spreadsheet with staff call off's. • Participate in holiday coverage on rotating basis with other Staff • Communicates all changes in schedules to staff on a concurrent basis • Runs all assigned reports within the given time frame. • Other duties as assigned. Specific Duties and focus for CHC • Answers all calls relating to availability and/or scheduling of crisis care cases. • Process Patient Chart when Continuous Care started. Add clinical staff to chart. Add Manual Bill Hold Coordination Note. Notify outside doctors. Provide Patient Status Change Distribution List. • Coordinate and assign staff members on spreadsheet relating to crisis care staffing. Coordinate and assign staff members to electronic schedule. • When staffing is not adequate, request sent to outside agency for assistance. • Process crisis care folders when returned to office. Folders are logged in by staff at the end of a case. Coordinator logs them into spreadsheet. Folder disassembled to process. Pink Patient Care Note scanned to Clinical Supervisor. • Paper visit assigned to staff member. Audit sheet is completed and attached to folder and then turned over to Clinical Supervisor to complete Audit. Folders are delivered to HIM when completed. • Supply of blank crisis care folders maintained. Copies are printed and kept in supply drawer. • Provides backup support for Care24. Participates in holiday coverage on rotating basis. • Maintains communication between crisis care staff and Supervisor. • Ensures adequate staff on the schedule, by updating the daily schedule to be able to start the required number of cases a day. • Send out notification by 9am to all departments when we have staff available to start cases. • Act as a staffing liaison during activated emergencies • Communicates with and participates in the incident command team. • Collaborate with managers and staff on assurance of the understanding of alternative job duties. • Monitors and adjusts daily staffing schedules to ensure compliance with staffing policies, and budget considerations including overtime and driving distance • Maintains client / staff schedules using software accurately • Communicates all changes in schedules to staff on a concurrent basis • Runs all assigned reports within the given time frame. • Other duties as assigned. Specific Duties and focus for Care24 • Run Contract Bed Report. • Run Covid Report. • Maintain Care24 White Board. When Provider Coverage information is available, update information to current date. Update Nurse On Call, SSW On Call, Chaplain On Call Information. Update Team Staffing/PTO/Out. Assist Triage with staffing for Care24 requests. • Answers and routes outside, and incoming telephone calls. • Answer all non-clinical calls. • Provides back up support to Crisis Care. • Maintains communication with Triage, Care24 and Crisis Care staff. • Steps in to cover Team scheduling duties and requests as other schedulers end their shifts. • Check par levels, maintain stock and order supplies. • SHEC - Medical Equipment as needed. • Scans and fax patient information as needed. • Updates patient location and demographic information as needed, through workflow. • Act as a staffing liaison during activated emergencies • Communicates with and participates in the incident command team. • Collaborate with managers and staff on assurance of the understanding of alternative job duties. • Monitors and adjusts daily staffing schedules to ensure compliance with staffing policies, and budget considerations including overtime and driving distance • Maintains client / staff schedules using software accurately • Communicates all changes in schedules to staff on a concurrent basis • Runs all assigned reports within the given time frame. • Other duties as assigned. Core Values: Innovation: We embrace change and are always looking at creative ways to solve problems and serve new populations. Integrity: We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve. Collaboration: We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community. Celebration: We believe in the importance of celebrating life and relationships. Education: We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life. Qualifications Education/Experience: Bachelor's degree from an accredited university preferred in business related field preferred. Associates degree in business related field and/or experience in office management, scheduling, and customer service or combination of education and experience. Computer Skills: Strong computer skills including database software and Microsoft programs. Email experience required. Experience in electronic medical records (EMR) systems. Supervisory Responsibilities: None Language Skills: Ability to read, analyze, and interpret common documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively communicate and present information to supervisors and team members. Mathematical Skills: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Certificates, Licenses, Registrations: Current Florida Driver's License. Compensation and Benefits: This is only a summary of our employee benefits; it is subject to change. Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA Supplemental Benefits (hospital confinement, accident and/or cancer) Dental insurance Vision Insurance Life and accidental death/dismemberment insurance (company paid) Long term care insurance (company paid) Retirement savings plan (TSA/403(b) matching program) Short and long term disability insurance (company paid) LegalShield (identity protection and more) Bereavement leave for family and pets Direct deposit Credit union availability Employee Assistance Program Paid time off Mileage reimbursement In-house continuing education opportunities Discounted membership at local area Fitness Center Tuition reimbursement Other employer-sponsored activities Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals. All applicants offered a position are required to complete a screening through the Clearinghouse. For more information, click here *********************************

The Central Scheduling Specialist coordinates the verification, scheduling, pre-registration, and authorization for medical services. Responsibilities include the accurate collection and entry of required financial and demographic patient information, scheduling management to maximize the efficiency of the visit, communicating preparatory instructions, and collection of payment. This role requires a high level of independent judgment in order to successfully coordinate and obtain authorization requests for governmental and complex managed care patients in a timely and efficient manner. Utilizing telecommunications and computer information systems, this individual will be responsible for handling inbound and outbound calls with a focus on exceptional service to patients, employees, and providers. In order to ensure an extraordinary patient experience, multitasking between different patient care areas will be required. The Central Scheduling Specialist is best defined as a highly independent and flexible resource that functions in alignment with the patient experience initiative. Performs all job duties and responsibilities in a courteous manner according to the Hurley Family Standards of Behavior.Works under the supervision of the department director or designee who assigns and reviews conformance with established procedures and standards. High school graduate and/or GED equivalent. Associate's degree in Business Administration or equivalent degree. -OR- Two (2) years of experience working in a call center or experience performing scheduling, registration, billing or front-desk responsibilities in a medical (hospital or physician office/clinic) setting Knowledge of a call center environment and capable of handling a high call volume while maintaining high performance. Knowledge of registration, scheduling, authorization, and referral policies and procedures relative to an outpatient clinic and surgical setting. Demonstrates extensive knowledge of insurance plan pre-certification/referral requirements and processes. Working knowledge of medical terminology, procedure and diagnosis coding, and billing procedures. Proficient in business office information systems & software such as Google Suite & Microsoft Office containing spreadsheet and database applications. Manage multiple, changing priorities in an effective and organized manner, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally. Independently recognize a high priority situation, taking appropriate and immediate action. Make decisions in accordance with established policies and procedures. Knowledge of hospital operations and / or Ambulatory Clinic operations. Excellent verbal and written communications skills and a pleasant and professional phone demeanor. Ability to develop effective relationships with colleagues, physicians, providers, leaders, and other across the organization. Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure. PREFERRED QUALIFICATIONS: Working knowledge of Epic Revenue Cycle applications: Resolute Hospital Billing, Resolute Professional Billing, Single Business Office, Cadence, or Grand Central. Schedules, cancels, reschedules appointments / services for designated departments. Manages scheduling to maximize the efficiency of the visit / provider. Monitors appointment schedules daily for cancellations, rescheduling, and no shows as well as other stats or changes; communicates timely with all departments impacted. Generates daily-weekly-monthly reports in order to manage schedules and distributes information as needed. Performs pre-registration functions within designated time frame in advance of the patient appointment (including, but not limited to) obtaining and / or verifying demographic, clinical, financial, insurance information, and eligibility for scheduled service / procedure. Confirms Primary Care Provider making necessary updates as appropriate. Identifies insurance companies requiring prior authorization and / or referrals for services and obtains authorization / referral for all services. Coordinates incoming / outgoing authorizations for procedures and testing requested by providers for all government and third-party payers, including emergent authorizations due to walk-in patients. Informs the patient of their visit-specific preparatory instructions and ensures notification about their upcoming appointments. Schedules pre-admission testing when needed and assists in arranging necessary lab orders. Obtains all necessary information required by third-party payors for treatment authorization requests. Courteously accepts and places telephone calls, and interacts with physicians and associates while providing services. Resolves or tactfully directs complaints, problems; obtains information and responds to inquiries within 24-48 hours. Frequently communicates with patients/family members/guarantors, physicians/office staff, medical center, and payors via telephone, email, enterprise EMR or other electronic services. Escalates issues that cannot be resolved in accordance with departmental guidelines. Performs price estimates upon patient request in order to assist the patient in identifying their expected full patient liability and / or residual financial responsibility. Educates the patient relative to their insurance policy / benefits. Collects patient / guarantor liabilities and refers patients who are uninsured / underinsured to Insurance Services Specialists for financial assistance or governmental program screening and application processes. Refers patients to the Financial Customer Service Specialist to resolve outstanding self-pay balances. Maintains a log / guide with up-to-date information related to services in need of pre-certification or require referrals per insurance carrier. This includes compliance with regulatory requirements and ensuring all changes are incorporated into daily job functions. Works with the coding department to validate the accuracy of the authorized service in comparison to the procedure performed. Discrepancies are addressed immediately within timelines set forth by the specific payer's guidelines for correction. Reports procedural updates to leadership. Triages misrouted telephone and patient portal inquiries promoting an exceptional patient and provider experience. Makes follow-up calls to provider offices and / or testing sites to ensure receipt of all necessary information for the patient's visit. Recommends modifications to existing policies or workflows that support the values of Hurley Medical Center and will increase efficiency and promote data integrity. Maintains thorough knowledge of policies, procedures, and standard work within the department in order to successfully perform duties on a day-to-day basis. Able to work in a fast-paced call center environment while maintaining efficiency and accuracy. Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment. Involvement in special projects as needed.

Develops and leads international recruitment strategy at Capital University with the goal of increasing international enrollment across the university. Conducts market research, business development, and marketing activities to increase university visibility in target international markets. Plans and conducts extensive international travel to recruit students and develop partnerships. Serves as admission officer for international applicants to undergraduate programs. Creates, improves, and oversees pre- and post-admission processes related to international applicants, including Slate processing and communications, document evaluation, immigration advising, and arrival logistics. Serves as Designated School Official (DSO) for initial I-20 creation, SEVIS record maintenance, student registration, and ongoing compliance. Identifies, forms, and manages internal and external partnerships (university faculty and staff, agents, counselors, IECs, professional organizations, etc.) through virtual and in-person collaboration. ESSENTIAL DUTIES AND RESPONSIBILITIES: Establishes and maintains network of contacts to increase opportunities for international enrollment. Includes identifying, vetting, and training contracted recruiting agents. Conducts follow-up communication campaigns with contacts abroad, such as high school counselors, IECs, EducationUSA advisors, and prospective students and parents. Maintains ongoing relationships with campus stakeholders, including admission offices, student services, residential life, and athletics. Provides training to campus stakeholders on international admission processes at Capital University. Directs marketing efforts to attract international students. Includes local advertising, web-based advertising, trade publications, foreign periodicals and publications, directed mailings and telephone calls to prospective students. Plans and conducts international travel to recruit students and form partnerships, including group tours, college fairs, and high school visits, as well as meetings with stakeholders such as prospective students, foreign high school counselors, recruiting agents, EducationUSA offices, governmental entities. Collaborates with Director to determine cost-effective travel strategies in target markets. Collaborates with Admission Operations team to supervise Slate CRM processes related to international undergraduate and ESL applicants for accuracy, efficiency, and thoroughness. Assesses, improves, and creates Slate processes for international applicants, including application, document submission, application review, and acceptance procedures. Assesses, improves, and creates Slate communication campaigns directed at international applicants for accuracy and effectiveness. Serves as admission officer for international first-year and transfer applicants. Evaluates all documentation for international undergraduate applications. Researches educational systems abroad to determine necessary documentation for admission to selected program and communicates requirements to applicants. Calculates GPA for secondary coursework completed abroad. Monitors international undergraduate application files in Slate for submitted documents. Provides advising to prospective international students, including scheduled and walk-in on-campus visits, virtual advising meetings, phone calls, and emails. Coordinates with Admission Office to provide daily visit meetings and other scheduled advising opportunities for prospective and admitted students. Serves as Designated School Official (DSO) for generating initial I-20 and reporting international student information in SEVIS. Updates student immigration records as necessary. Researches, learns and reviews immigration regulations affecting international students and scholars and Capital's reporting obligations. Collaborates with Director to maintain accurate, consistent, and timely visa advising to F-1 students at Capital University. Attends professional training conferences, seminars, and workshops to maintain knowledge of current trends related to international recruitment and to maintain knowledge of current trends in international recruiting and admissions, and immigration regulations. Conducts online and trade publication research to learn and review immigration regulations affecting international students and ensure Capital's compliance. Assists with international student orientation and advising as necessary to maintain relationships with current students. QUALIFICATIONS: Bachelor's degree (B. A.) from four-year college or university. 2 or more years related experience in international education (admissions, and/or ISSS). Knowledge of international higher education landscape, admissions best practices, and international student population in the United States. Personal or professional experience traveling internationally. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the government reporting requirements of this position, the person must be a U.S. citizen or U.S. permanent resident. To perform this job successfully, an individual should have prior experience in Microsoft Office suite, along with technological savvy to learn and utilize additional software tools such as SharePoint, SEVIS, Slate CRM, and more. Excellent written, verbal, and intercultural communication skills. Ability to read, analyze, and interpret complex internal and external policies, including governmental regulations. Ability to communicate complex topics to non-expert audiences, including audiences from varying international and linguistic backgrounds. Ability to speak in front of crowds and cameras for presentations, recruitment fairs, webinars, and social media. Ability to communicate in another language is strongly preferred. This position requires the ability and/or skill to work closely and professionally with others as part of a team; be flexible; pay attention to detail; work without supervision and demonstrate considerable initiative; communicate professionally through both verbal and written means; work well with people from diverse backgrounds; manage multiple priorities under tight deadlines; establish departmental goals and priorities; and contribute to Capital University's philosophy, strategic plan, goals, and doctrine. In addition, individual must have experience communicating effectively with non-native English speakers; empathy toward people undergoing adjustment to a new culture; and ability to effectively perform duties of the job while coping with the challenges of being in a foreign country. The person in this position will be required to travel domestically and internationally 4-8 weeks per year, including up to 4 consecutive weeks. Travel may include time in developing countries. Designated School Official (DSO) and Alternate Responsible Officer (ARO) functions require US citizenship or lawful permanent residency; ability to communicate in at least one foreign language is highly desired; and experience living in another country is highly desired. Current U.S. driver's license and passport (or ability to obtain passport). Capital University is currently unable to sponsor employment Visas or consider candidates who will require Visa sponsorship. For more information on Capital University, visit our website at **************** Capital University offers a rich benefits package that includes medical, dental, vision, retirement, family education benefits, short-term and long-term disability, life insurance and free parking. Capital University is an equal opportunity employer. Capital University does not discriminate on the basis of race, color, national or ethnic origin, sexual orientation, religion, sex, gender, age, disability, veteran status, or other characteristics protected by the law.

Part time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 0 Job Information Exemption Status: Non-Exempt Supports Pharmacy Technicians and Pharmacists in medication preparation and distribution activities. Assists Pharmacists with judgmental clinical work appropriate for academic experience achieved. Will provide services to patients from birth to death. Education Qualifications Accepted and enrolled as a P1 or P2 (Pharmacy School Year 1 or Year 2) at an accredited school of pharmacy. Required Experience Qualifications 1 year Pharmacy experience as technician or intern. Preferred Skills and Abilities Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent customer service skills. (Required proficiency) Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. (Required proficiency) Skills with spreadsheets, word processing, internet/e-mail, database software, contact management. (Required proficiency) Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. (Required proficiency) Licenses and Certifications Must obtain Pharmacy Student Intern registration with the Kansas State Board of Pharmacy. What you will do Properly use dispensing and barcoding technology to ensure accurate medication selection, stocking, and order fulfillment for all patient orders. Ensure accuracy of prescription and patient data entered in various systems. Review all relevant clinical information and clarifies with pharmacist/prescriber as appropriate. Works with payers to resolve insurance-related issues, assists with financial assistance programs as needed. Deliver excellent customer service to health care providers and patients, by greeting them in person and by phone, answering questions and requests with pharmacist supervision, and responding to messages in the Epic In Basket and Epic Secure Chat. Provide support to pharmacists by answering telephone calls and responding to messages. Will include research of basic clinical questions and drug information and drug compatibility questions. Will undertake clinical functions under pharmacist supervision up to level of education including but not limited to the offering and provision of counseling to patients on medications and administration of vaccinations. Manipulate and dispense hazardous and non-hazardous medications per department procedure. Complies with HIPAA/HITECH regulations. Assist in the planning, implementation, and process management of technological initiatives and pharmacy workflow improvements. Manage and maintain medication outdates for assigned areas as required. Receive and stock the daily medication order from drug wholesaler. Operate the point-of-sale system to ring out customer transactions, including making change when required. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Occasionally 1-3 Hours Crawling: Rarely less than 1 hour Crouching: Occasionally 1-3 Hours Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 20 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 10 lbs Pushing: Occasionally 1-3 Hours up to 10 lbs Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Occasionally 1-3 Hours Talking: Continuously greater than 5 hours Walking: Continuously greater than 5 hours Physical Demand Comments: The employee is occasionally required to lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 10 pounds. Clarity of vision at 20 inches or less and the ability to identify and distinguish colors is essential. Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Mechanical: Rarely less than 1 hour Needle Stick: Occasionally 1-3 Hours Noise/Sounds: Occasionally 1-3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours Risk of Exposure to Hazardous Drugs: Occasionally 1-3 Hours Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Medcor is looking to hire a full-time Registered Nurse for our remote 24/7 Occupational Health triage call center! The hours for this position include 8-hour or 10-hour shifts between the hours of 12pm and 2am CST. Job Type: Full-time - 40 hours per week Salary: $28 per hour with additional shift differential pay available for evenings, nights & weekends. By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker. Training: Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting. These first 5-6 weeks of training are held Monday through Friday, from 8a-4p CST. The training schedule is non-negotiable, and all training must be successfully completed within the 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 12p and 2a CST with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 12 months of employment. A typical day in the life of a Medcor Triage RN: Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment Document each call efficiently and accurately Monitor and track individual as well as call center goals, productivity metrics, and statistics Reflect all shift activities using the phone system and be responsible for personal schedule adherence Provide superior customer service to Medcor s clients and employees Complete accurate assessment of symptoms and/or concerns utilizing Medcor s Triage Algorithms Follow HIPAA Compliance Policies You Must Be bilingual, fluent in both the English and Spanish language Have a valid RN license and current BLS (CPR) certification Be able to handle a high volume of consecutive calls Have strong technological skills as well as a typing speed of at least 30 WPM Work a major U.S. holiday rotation Work every other weekend Have effective written, verbal, and interpersonal communication skills. Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers. Be able to talk and/or hear. You are required to sit and use your hands. Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus Be able to work on a computer for long periods Have a private space in your home with 4 walls and a door for patient privacy Have access to high-speed internet (no satellite) within your primary residence Be able to receive and apply feedback It's a Plus If You have call center experience You have occupational health experience At Medcor, we re passionate about caring for our advocates as much as you are passionate about caring for your patients! Join our team and receive the support you need to be successful in your practice and to focus on your patients. In addition to a collaborative work environment, we offer great pay and benefits and emphasize your wellness. Here s why people love working for Medcor: Stability! We ve been around since 1984. Potential for retention and performance incentives Opportunities galore! Medcor has a lot more to offer than just this job. There are opportunities to move vertically, horizontally, and geographically. Annually, 20% of our openings are filled by internal employees. The fact is, opportunity exists here! Training! We believe in it and we ll train and support you to be the best you can be. We feel we offer more training than most other companies. We have an open-door policy. Do you have something to say? Speak your mind! We encourage it and we look forward to how you can help our organization. Benefits We don t just advocate for our clients and our patients; we also advocate for ourselves. Our benefits include paid time off, health and dental insurance, 401K with match, education reimbursement, and more. To learn more about Medcor s Culture click here . Medcor Philosophy Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times. Medcor is a tobacco-free and smoke-free workplace! EOE/M/F/Vet/Disability We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Pay Rate: $30.44 per hour (full time - 37.5 hrs/wk) PURPOSE: Under the general supervision of the District Court Administrator, the Probation Officer conducts interviews, investigations, and makes recommendations to the court regarding client supervision. May be assigned to work at District Court East, District Court West or both as directed. ABILITIES, KNOWLEDGE, AND SKILLS: Knowledge of legal terminology, court procedures, and practices. Must be able to prioritize and manage telephone calls, walk-in customers, forms processing, and other assignments. Must possess excellent verbal and written communication skills. Must be able to read and comprehend court pleadings. Must be able to operate basic office equipment, i.e. PC, copier, multi-line telephone, calculator, scanner, and facsimile machine, etc. Must possess excellent organizational skills. Must possess excellent customer service and conflict resolution skills. Must be able to adapt to change and technology innovations. Must be able to read and analyze, evaluate, and organize court orders, statutes, procedures, guidelines, policies, and court rules. Must be able and willing to stay current with technological changes including the use of new software, hardware, and any related updates. Must have demonstrated ability to deal with a high volume of customers in a courteous and professional manner. Must have demonstrated ability to follow all rules, policies, and procedures of the court/probation department. Must communicate in a professional manner with case parties, attorneys, coworkers, and others. Must be able to prioritize and manage the demands of a large number of court cases. Must be able and willing to attend trainings for professional development. Must be able to perform job responsibilities and provide customer service in a bias-free manner. May be required to work some evenings, weekends, and holidays. PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS: Requires the ability to operate a variety of office equipment such as computer terminal, typewriter, telephone, fax machine, calculator / adding machine, printer and copier. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing in excess of 25 pounds. Tasks may involve extended periods of time at a keyboard or workstation. PRINCIPLE DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Organize and maintain client files and records. Work professionally with attorneys, law enforcement, and social services agencies to coordinate intervention plans. Conduct investigations, write reports, and make supervision recommendations to the court for both pretrial services and district court probation. Investigate, implement, and collect outstanding fines and costs for all Van Buren County Court case types. Supervise clients, develop and implement treatment programs, and provide general counseling for both pretrial services and district court probation. Collect urine and breath samples for drug and alcohol screenings. Coordinate with Law Enforcement and conduct home visits/field contacts with probation clients to investigate and verify address, living conditions, home contents, and cohabitants. Assist clients with employment searches, resume writing, and interview skills. Assist clients seeking educational opportunities, such as GED and high school diploma preparation and testing. Assist clients with securing appropriate housing. Assist clients seeking military service opportunities. Assist clients with general life skills, such as budgeting, banking, computer skills, and other necessary needs. Assist with supervision of defendants on bond who have been ordered to submit to electronic monitoring (GPS/SCRAM tether) and install/remove devices as needed. Attend and testify at court hearings. Monitor the behavior and progress of clients, evaluate violations, and decide appropriate actions to be taken. Complete required monthly reports. Determine the existence of any Michigan child support cases, gather information from probationers related to address, income, and ability to earn, document inquiry, and share information with other IV-D child support workers. May be required to travel to and perform duties at either District Court location as needed. May be assigned to specialty court cases as directed. May be required to work flexible hours which could include early mornings or evenings. May be assigned to occasionally work from home, as feasible, with reliable internet and personal computer. May perform other responsibilities as directed by the court. QUALIFICATIONS & EXPERIENCE: A Bachelor's degree is required, or equivalent combination of education, training and experience in criminal justice, substance abuse, mental health, probation, child welfare, or other court settings. Possession of a valid Michigan driver's license with acceptable driving record. Demonstrated ability to work independently and simultaneously handle multiple tasks of varying degrees of difficulty. Ability to appropriately respond to crisis situations. Proficiency with standard office applications. SUPERVISION: Work is performed under the general direction of the District Court Administrator. OTHER REQUIREMENTS: Employment is dependent on background check, criminal history and fingerprint check, and drug screen. Applicant must complete County application form. Must adhere to the Court's Model Code of Conduct for Trial Court Employees.

Virtual Call Center Agent Job Responsibilities: Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed. Call Center Agent Skills / Qualifications: Verbal communication Phone skills Listening Data entry skills People skills Informing Customer focus Customer service Attention to detail Professionalism Multi-tasking Education, Experience, and Licensing Requirements: University/college degree is an asset. Previous customer service experience,

** You can live in any state in the PST or MST time zone and work remotely from home ** Consult virtually with America's businesses, through self-generated activity to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue. Responsibilities Achieve unit and revenue expectations. Create, manage, and advance accounts, leads, and opportunities in company's CRM system (Salesforce) and provide accurate sales activity and forecasts. Schedule and conduct meetings with new prospects through telephone calls, targeted email campaigns, and corporate marketing programs, as directed by Sales Management. Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers to increase revenue and market share. Develop sales skills and maintain a comprehensive understanding of the Paychex product offering to optimize sales results; remain up-to-date with new product initiatives, services, industry trends and other relevant information of interest to customers. Collect, complete and submit all necessary paperwork for new sales within defined Service Level Agreement (SLA) guidelines. When required, address and escalate client concerns to our Service Partners, and follow-up as necessary to ensure satisfactory resolution. May be required to travel for purposes of visiting channel partners, attending sales incentive trips, ongoing training, and/or area meetings. Upholds and demonstrates the Paychex Values with every interaction internally and externally.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Under the supervision of a registered pharmacist, will assist in the non-judgmental aspects of preparing medications for dispensing and assist in clinical pharmacy operations. Will provide services to patients from birth to death. Education Qualifications High School Diploma / GED Required Associate's Degree Preferred Experience Qualifications 2 years Experience working as a pharmacy technician in any pharmacy practice setting. Required Skills and Abilities Excellent customer service skills. (Required proficiency) Knowledge of specialty disease states and medications. (Preferred proficiency) Knowledge of pharmacy reimbursement and PA process. (Preferred proficiency) Knowledge of medical and pharmaceutical knowledge. (Preferred proficiency) Licenses and Certifications National Technician Certification recognized by the Kansas State Board of Pharmacy is required. Must also be registered with the Kansas Board of Pharmacy. What you will do In addition to pharmacy tech 1 and pharmacy tech 2 essential duties and responsibilities, assist in the planning, implementation and process management of technological initiatives and pharmacy workflow improvements. Competency in at least one decentralized pharmacy space (OR, ED, Infusion Center, Cancer Center, etc.) AND specialized training and competency in one or more clinical or advanced pharmacy workflows such as the following: • Medication Reconciliation • Vaccination administration under pharmacist supervision (will require completion of APhA Pharmacy-Based Immunization Delivery Certificate Training Program) • Sterile and non-sterile hazardous and non-hazardous compounding to include functioning as a trainer and competency evaluator • Drug diversion monitoring, detection, investigation and reporting • tJC or other regulatory body compliance expertise and auditing capability • Pharmacist support role to include answering telephone calls and assisting with non-judgmental questions, manage EPIC message basket messages, initiate and complete prior authorizations all while maintaining high personal standards of customer service and satisfaction Specialty Pharmacy: Ensures accuracy of prescription and patient data entered into various systems; verifying patient, drug, quantities, directions, days' supply, supplies, insurance, and physician data. Reviews all pertinent medical documentation from physician offices and other healthcare facilities, and clarifies prescription orders with pharmacist and/or clinician as appropriate. Works with payers to resolve insurance related issues, assists patients with financial assistance as needed. Specialty Pharmacy: Serves as a liaison between physician clinic staff, specialty pharmacy, and other stakeholders to develop and maintain a strong and collaborative partnership between the businesses. Identifies opportunities for the Stormont Vail Specialty Pharmacy to partner with prescribers in the development of new initiatives and avenues of service. Complies with HIPAA/HITECH regulations. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as mentor and resource to less experienced staff. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Occasionally 1-3 Hours Crawling: Rarely less than 1 hour Crouching: Occasionally 1-3 Hours Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 50 lbs Operate Foot Controls: Occasionally 1-3 Hours Pulling: Occasionally 1-3 Hours up to 10 lbs Pushing: Occasionally 1-3 Hours up to 10 lbs Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs Repetitive Motions: Occasionally 1-3 Hours Sitting: Occasionally 1-3 Hours Standing: Occasionally 1-3 Hours Stooping: Occasionally 1-3 Hours Talking: Occasionally 1-3 Hours Walking: Occasionally 1-3 Hours Physical Demand Comments: The employee is occasionally required to lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 10 pounds. Clarity of vision at 20 inches or less and the ability to identify and distinguish colors is essential. Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Mechanical: Rarely less than 1 hour Needle Stick: Occasionally 1-3 Hours Noise/Sounds: Occasionally 1-3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours Risk of Exposure to Hazardous Drugs: Occasionally 1-3 Hours Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

The Senior Small Business Administration (SBA) Business Development Officer is responsible for leading business development with a primary focus on SBA lending and deposit growth while maintaining market leadership presence in the local community and serving as a resource for branch and partner SBA needs. The Senior SBA Business Development Officer is responsible for aggressively soliciting and servicing prospective and current clients producing SBA 7a, 504 and USDA loans as well as generating and managing a portfolio of business and corresponding relationships, while seeking new accounts through calling efforts, marketing, and referrals. Essential Functions Develop new and expanding existing business banking relationships Complete understanding of all financial products, target markets, and solutions with a strong emphasis on SBA and USDA credit, fee income, operating accounts, and treasury/cash management structure Develop partnerships with Branch Managers, Treasury Management Advisors and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest Quickly establish a consistent SBA business development cadence in the marketplace which includes but is not limited to, Call Planning and Follow-Up, Client Retention Calls, New Client Prospecting, Outbound Telephone Calling Efforts, Networking Events Responsible for sales, initial credit analysis, proper loan structuring (SBA loan packaging and submission) Interview applicants to develop information concerning their financial needs and repayment ability in order to assess acceptable level of risk Educates prospective clients about the Bank's underwriting guidelines, SBA programs and all applicable government regulations Follow current loans to ensure complete compliance with terms Proactively keep abreast of industry trends 75% of calls prospecting new clients and relationships Achieve and exceed budget goals as assigned by Region Actively participate in community affairs Encourage clients to maintain their personal banking at Northwest Manage Business Banking SBA portfolio of both credit and noncredit clients Prepare electronic loan applications for submission to Credit Make loan presentations and recommendations to Credit, team leaders and senior line of business managers as required Partner with credit to ensure annual reviews and line of credit renewals are completed on a timely basis Ensure noncredit clients have appropriate treasury management and other related commercial services Ensure risk ratings are appropriate based on your knowledge of the client As required, collect on delinquent accounts Analyze financial statements and related credit material to assess risk on a continuous basis Complete loan closings as required Provide credit information and references for internal review as requested Ensure all credit files include current financial statements, agency reports, etc. Participate in continued sales and credit training Complete all required Compliance training in a timely basis Ensure compliance with all Regulatory requirements Acts as a mentor for branch and partner SBA needs Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Qualifications Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing preferred 6 - 8 years SBA Banking Relationship Management experience required 6 - 8 years formal credit training 6 - 8 years experience consistently delivering strong sales performance and ability to lead a team towards similar results 6 - 8 years strong prospecting experience Knowledge of all Treasury Management services Knowledge of credit, SBA (Express, SBA 7a, and SBA 504), and noncredit services and products Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are the first and third Tuesday of each month. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. The Legal Secretary position provides comprehensive litigation support, with a primary focus on accurately filing documents in State and Federal courts. Filings in Appellate and Supreme Court matters may occasionally be required. The role includes supporting law and motion practice, discovery, calendaring legal deadlines, and trial preparation from inception through completion. IDEAL CANDIDATE STATEMENT Litigation Division The ideal candidate will have experience as a civil litigation legal secretary. Candidates will be comfortable and competent to handle civil litigation from inception to conclusion, including any post-trial motions and appeals. Candidates with strong litigation experience with Sacramento Superior Court are greatly desired. Experience with federal and appellate courts are also ideal. Community Advocacy Public Safety Division The ideal candidate will have experience as a legal secretary. Experience in criminal law is preferred but not required. Litigation experience is strongly desired. DEFINITION Under general supervision, Legal Secretary performs a variety of confidential and responsible clerical, secretarial, and paraprofessional duties in the City Attorney's Office; transcribes and processes documents; compiles data and prepares reports; creates and maintains files and maintains law library. DISTINGUISHING CHARACTERISTICS This is a journey-level classification populated with multiple incumbents. The Legal Secretary performs the full range of complex legal secretarial work. Incumbents perform assignments with only occasional instruction or assistance, exercise judgment and discretion in the performance of duties and work is normally reviewed only on completion. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by the administrative staff or staff attorneys in the City Attorney's Office. Incumbents may provide technical supervision of other clerical positions and temporary personnel.TYPICAL DUTIES * Types a variety of correspondence and legal documents from draft, oral dictation, or tapes, including resolutions, ordinances, legal opinions, contracts, briefs, leases, and agreements. * Assists attorneys in the preparation of motions, discoveries, intakes of new cases, calendaring, scheduling of hearings, and trials and depositions; copies and serves (by mail) pleadings and discovery documents; indexes, and files legal documents. * Assists the Office Administrator with various tasks including accounts payable, information gathering for budget purposes, preparation of requisitions/purchase orders for office supplies, maintenance of personnel records. * Works with various public agencies to facilitate the processing of City code violations; contacts and works with other City departments, agencies, courts, and law offices in the performance of duties; answers and screens telephone calls and requests for information, routes to proper attorney, department, or agency; responds if appropriate. * Compiles information and data for statistical and financial reports; maintains a variety of records; checks and tabulates data; prepares simple statistical reports; creates, maintains, and organizes case files; conducts research as necessary concerning various litigation cases. * Maintains law library and updates loose-leaf binders, manuals, and resource materials. * Performs other or related duties as assigned.Knowledge of: * Standard legal references, legal terminology, forms and documents used in legal clerical work. * Municipal legal procedures, and procedures and practices involved in composing, processing, and filing a variety of legal documents. * English usage, spelling, grammar, and punctuation; business letter writing. * Modern office practices, procedures, and equipment. * Criminal and civil procedures. * Municipal organization and local governmental agencies. * Structure of the California court system. * Various computer software such as Excel, WordPerfect, Microsoft Word, and Abacus. * Department procedures and precedents. Skill in: * Use of computers, computer applications and software. Ability to: * Perform complex legal clerical work involving considerable initiative and judgment. * Prepare routine legal documents without the assistance of or advice of an attorney. * Understand the organization and operation of the City and of outside agencies. * Follow State and local codes that are involved with individual cases in determining timelines and dates to follow to calendar various filings and responses. * Use computers and various computer applications. * Establish and maintain effective working relationships with others. * Comprehend and apply complex legal terms, rules, and procedures. * Read, interpret, and apply laws, rules, and instructions. * Type 60 net words per minute. * Take dictation at a rate of 100 net words per minute (may be required). * Set priorities in a legal environment that is dependent on strict timelines. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Four years of increasingly responsible complex clerical work, including some paralegal or legal clerical experience (preparation of various pleadings, motions, discoveries, and calendarings). Education: Legal secretarial certificate and/or paralegal certificate highly desirable. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; * Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. * Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. * A resume will not substitute for the information required in the supplemental questionnaire. * Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Application Support at ************. * Visit the City of Sacramento Human Resources Department website at *********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************