Space control agent vs passenger service agent

The differences between space control agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a space control agent has an average salary of $30,864, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a space control agent include customer service, quality standards and inbound calls. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Space control agent vs passenger service agent overview

	Space Control Agent	Passenger Service Agent
Yearly salary	$30,864	$29,675
Hourly rate	$14.84	$14.27
Growth rate	-	-
Number of jobs	58,193	34,592
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Space control agent vs passenger service agent salary

Space control agents and passenger service agents have different pay scales, as shown below.

	Space Control Agent	Passenger Service Agent
Average salary	$30,864	$29,675
Salary range	Between $21,000 And $44,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between space control agent and passenger service agent education

There are a few differences between a space control agent and a passenger service agent in terms of educational background:

	Space Control Agent	Passenger Service Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Space control agent vs passenger service agent demographics

Here are the differences between space control agents' and passenger service agents' demographics:

	Space Control Agent	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 47.3% Female, 52.7%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 8.5% Unknown, 5.7% Hispanic or Latino, 23.1% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 1.0%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between space control agent and passenger service agent duties and responsibilities

Space control agent example responsibilities.

Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Place rooms on and off the market when need, reserving rooms for VIP holds and handle all room changes.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Accept payments over the phone for DirecTV customers.
Retain customers part of DirecTV Technical/billing/sales support

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Space control agent vs passenger service agent skills

Common space control agent skills

Customer Service, 35%
Quality Standards, 10%
Inbound Calls, 9%
Product Specifications, 6%
Check Outs, 6%
Assembly Line, 5%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Space Control Agent
Space Control Agent vs Passenger Service Agent

Updated January 8, 2025

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