Space control agent vs reservations agent

Differences between space control agent and reservations agent duties and responsibilities

Space control agent example responsibilities.

• Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
• Place rooms on and off the market when need, reserving rooms for VIP holds and handle all room changes.
• Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
• Accept payments over the phone for DirecTV customers.
• Retain customers part of DirecTV Technical/billing/sales support

Reservations agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
• Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
• Used signature sales techniques to determine needs of guests, rates, and upsell.
• Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
• Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.
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