Station agent vs passenger service agent

The differences between station agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a station agent has an average salary of $30,454, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a station agent include loaders, reservations and cushions. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Station agent vs passenger service agent overview

	Station Agent	Passenger Service Agent
Yearly salary	$30,454	$29,675
Hourly rate	$14.64	$14.27
Growth rate	-	-
Number of jobs	27,176	34,592
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Station agent vs passenger service agent salary

Station agents and passenger service agents have different pay scales, as shown below.

	Station Agent	Passenger Service Agent
Average salary	$30,454	$29,675
Salary range	Between $24,000 And $38,000	Between $23,000 And $37,000
Highest paying City	Everett, WA	San Francisco, CA
Highest paying state	New Jersey	Minnesota
Best paying company	GAT Airline Ground Support	dnata
Best paying industry	Finance	Transportation

Differences between station agent and passenger service agent education

There are a few differences between a station agent and a passenger service agent in terms of educational background:

	Station Agent	Passenger Service Agent
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Station agent vs passenger service agent demographics

Here are the differences between station agents' and passenger service agents' demographics:

	Station Agent	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 54.2% Female, 45.8%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 9.3% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between station agent and passenger service agent duties and responsibilities

Station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Station agent vs passenger service agent skills

Common station agent skills

Loaders, 16%
Reservations, 15%
Cushions, 11%
Ground Operations, 8%
Eagle, 7%
Belt Loaders, 6%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

Station Agent vs. similar jobs

Station Agent related careers

Station Agent related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Station Agent
Station Agent vs Passenger Service Agent

Updated January 8, 2025

Browse office and administrative jobs