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How to hire a systems support

Systems support hiring summary. Here are some key points about hiring systems supports in the United States:

  • HR departments typically spend 15% of their expenses on recruitment.
  • It usually takes about 12 weeks for a new employee to reach full productivity levels.
  • It typically takes 36-42 days to fill a job opening.
  • The median cost to hire a systems support is $1,633.
  • Small businesses spend an average of $1,105 per systems support on training each year, while large companies spend $658.
  • There are currently 338,939 systems supports in the US and 156,028 job openings.
  • New York, NY, has the highest demand for systems supports, with 19 job openings.
  • New York, NY has the highest concentration of systems supports.

How to hire a systems support, step by step

To hire a systems support, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a systems support, you should follow these steps:

Here's a step-by-step systems support hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a systems support job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new systems support
  • Step 8: Go through the hiring process checklist

What does a systems support do?

A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

Learn more about the specifics of what a systems support does
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  1. Identify your hiring needs

    Before you start hiring a systems support, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A systems support's background is also an important factor in determining whether they'll be a good fit for the position. For example, systems supports from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    The following list breaks down different types of systems supports and their corresponding salaries.

    Type of Systems SupportDescriptionHourly rate
    Systems SupportComputer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more$21-42
    Information Technology/Support TechnicianAn information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more$14-31
    Information Systems TechnicianAn information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies... Show more$13-35
  2. Create an ideal candidate profile

    Common skills:
    • Customer Service
    • Troubleshoot
    • Technical Support
    • PC
    • Desktop Support
    • End User Support
    • Technical Troubleshooting
    • System Support
    • Technical Issues
    • Technical Assistance
    • Mac
    • Computer Equipment
    • Computer System
    • OS
    Check all skills
    Responsibilities:
    • Manage the configuration and performance management of all PC systems and telecommunications.
    • Perform server OS installs and hardware configurations running SBS2003/SBS2008 , 2K8, & Linux.
    • Maintain backups of all Linux servers with DLT drives.
    • Experience administering Redhat, RHEL, CentOS, and Debian versions of Linux.
    • Deploy new laptops, monitors and printers; install and configure the OS, applications and drivers.
    • Maintain currency of personnel security clearances at various DoD agencies and contractor facilities.
    More systems support duties
  3. Make a budget

    Including a salary range in your systems support job description is one of the best ways to attract top talent. A systems support can vary based on:

    • Location. For example, systems supports' average salary in mississippi is 34% less than in new york.
    • Seniority. Entry-level systems supports 49% less than senior-level systems supports.
    • Certifications. A systems support with certifications usually earns a higher salary.
    • Company. Working for an established firm or a new start-up company can make a big difference in a systems support's salary.

    Average systems support salary

    $64,031yearly

    $30.78 hourly rate

    Entry-level systems support salary
    $45,000 yearly salary
    Updated December 5, 2025

    Average systems support salary by state

    RankStateAvg. salaryHourly rate
    1California$80,867$39
    2New York$77,494$37
    3District of Columbia$71,893$35
    4New Jersey$71,867$35
    5Virginia$69,314$33
    6Maryland$68,516$33
    7Michigan$67,546$32
    8Illinois$66,721$32
    9Florida$66,162$32
    10Tennessee$63,883$31
    11Connecticut$60,623$29
    12Massachusetts$59,919$29
    13Texas$59,655$29
    14Georgia$59,072$28
    15Missouri$58,636$28
    16Indiana$58,547$28
    17Oregon$57,116$27
    18Pennsylvania$57,075$27
    19Arizona$56,809$27
    20Ohio$55,597$27

    Average systems support salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Google$120,854$58.10112
    2Western Alliance Bank$105,200$50.58
    3Bank of the West$100,443$48.29
    4Eastman$92,667$44.55
    5Visa$90,345$43.4432
    6Deutsche Bank$89,395$42.985
    7BNP Paribas$88,517$42.56
    8Equifax$85,965$41.33
    9Star Financial Bank Anderson Indiana$85,554$41.132
    10Fiserv$79,874$38.4018
    11UGI$79,777$38.3512
    12Coblentz Law$77,735$37.37
    13Gallaudet University$76,807$36.93
    14The PNC Financial Services Group$76,258$36.6651
    15Capgemini$76,143$36.6129
    16StoneX Group$75,632$36.363
    17Shiseido$75,203$36.16
    18Stefanini$75,133$36.1232
    19Giant Eagle$75,102$36.113
    20Motorola Solutions$75,095$36.1051
  4. Writing a systems support job description

    A systems support job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a systems support job description:

    Systems support job description example

    • Provides dedicated customer service for digital signs and associated hardware, client computer software and for the 78 ABW/SC, Robins AFB, GA.
    • Functions as the center expert for the administration and support for a system consisting of 275 +/- 5% digital signage devices distributed across Robins AFB and Robins North and are used by approximately 10,000 users.
    • Supports the government with installation, administration and support of digital signs workstations/computers, system security/boundary protection, and automated remote digital sign management.
    • Responsible for the Automated Data Processing Equipment (ADPE) custodian management of assigned computers and hardware associated with Digital Sign systems.

    Additional Eligibility Qualifications:

    • Capability to read, write, speak, and understand English.
    • Possess and maintain a valid driver’s license.
    • Possess and maintain all required training and certifications.
    • US Citizen

    Other Duties:

    The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice.

    Work Authorization/Security Clearance:

    • Favorable National Agency Check with Inquiries (NACI) kept throughout the entirety of the contract.
    • T3 Background Investigation

    Supervisory Responsibility: None

    Work Environment:

    This opportunity is based on Warner Robins AFB, Warner Robins, GA. Normal hours for conducting business between the hours of 0800 to 1700, with personnel schedules staggered to allow for classroom availability between the hours of 0700 to 1800

    Monday thru Friday except Federal Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Shift work may be required. Anticipated shift schedule is as follows:

    Day Shift: 0800-1700

    Swing Shift: 1530-0030

    Midnight Shift: 2300-0800

    In the event personnel assigned to this contract are required for early/late/weekend school retraining of students or needed for classroom observation the anticipated hours are:

    Alternate Day Shift: 0630-1030 and 1500-1900

    Alternate Swing Shift: 1300-1700 and 1900-2300

    Alternate Midnight Shift: 2100-0100 and 0300-0700

    Weekend Shift: 0830-1330 on Saturdays, with five (5) hours shifted from weekday work

    These operating hours and days may vary based on the requirements of the agency. Personnel work schedules may be “flexed” to meet the training needs of the Cyber School for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five-day work week. Overtime will not be authorized.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, but only after full disclosure by the applicant.

    • Position generally requires light work with occasional lifting of up to (30) pounds or more, carrying supplies, equipment.
    • The job requires varying amounts of sitting, standing, and walking.
    • This position requires the ability to sit or stand for extended periods of time.
    • The ability to communicate clearly with an excellent comprehension of the English language is essential.
    • Work is generally performed in an indoor setting.

    Physical demands are representative of those that must be met by an employee to successfully perform the duties described in the work environment.

    Travel:

    Travel within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) to support tasks and requirements may be required.

    AAP/EEO Statement:

    ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

    Benefits:

    Medical, Dental, and Vision Plans offered to all employees.

    401K plan with up to 4% matching

    Long-term and Short-term Disability

    Standard Life Insurance

    Training and Tuition Assistance

    Paid Time Off (PTO)

    Apply online at www.at-leaders.com and click on Careers.

    **This position is in support of current opportunities.**

  5. Post your job

    There are various strategies that you can use to find the right systems support for your business:

    • Consider promoting from within or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to find candidates who meet your education requirements.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
    Post your job online:
    • Post your systems support job on Zippia to find and recruit systems support candidates who meet your exact specifications.
    • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
    • Post a job on free websites.
  6. Interview candidates

    To successfully recruit systems supports, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    While interviews are great, you will only sometimes learn enough from a conversation with a systems support applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

    • TestDome
    • CodeSignal
    • Testlify
    • BarRaiser
    • Coderbyte

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new systems support

    Once you've selected the best systems support candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

    It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

    After that, you can create an onboarding schedule for a new systems support. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
    Sign up to download full list

How much does it cost to hire a systems support?

Before you start to hire systems supports, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire systems supports pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

Systems supports earn a median yearly salary is $64,031 a year in the US. However, if you're looking to find systems supports for hire on a contract or per-project basis, hourly rates typically range between $21 and $42.

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