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  • Team Manager

    USA Rare Earth, Inc. (Nasdaq: USAR

    Team leader job in Stillwater, OK

    Team Manager in a plant production environment. Who we are: We are on a mission to become the leading Western supplier of high value rare earth magnets and critical minerals through a supply chain that supports the future state of energy, mobility, and national security. Our dynamic solution solves key domestic rare earth production challenges through optimizing margins, enhancing efficiency, minimizing costs and mitigating technical challenges. Our early mover advantage positions us to become the first vertically integrated ex-China rare earth supply chain through substantial interest in the Round Top heavy rare earth, lithium and critical minerals deposit in West Texas, a rare earth separation facility with proven extraction methods, and development of the United States' first rare earth and critical minerals production facility, with scalable production capability. By developing this fully integrated, US-based “mine-to-magnet” critical mineral supply chain, we are poised to become the leading Western supplier. What you can expect: At USA Rare Earth, we are pioneers and problem solvers, technologists and team players. Together, we: Build Solutions: If our task was a simple one, it would already be done. We are creative and solution-oriented, and we think outside the box to solve important problems. We know that a range of expertise and technologies is needed for success, and we work across sectors and alongside customers to deliver world-class solutions in sustainable ways. Deliver Quality: When we do things, we do them well. We believe that top-tier quality leads to industry competitiveness and we hold ourselves to the highest quality standards. We move fast when executing, while keeping safety, quality and excellence at the forefront in everything we do. Lead responsibly: We have a responsibility to the planet, our consumers, our country, and each other. We put safety at the center of all we do, take accountability for our actions, incorporate sustainable practices in our processes and act with the financial best interest of our investors and consumers in mind. Win Together: Establishing a rare earth magnet supply chain is a big undertaking - and getting there is a team effort. We communicate openly, work together and challenge each other in pursuit of our goals. With every step we take we learn and get better. Position Overview: The Team Manager oversees daily production activities within an assigned area of the rare earth magnet manufacturing plant. This role is responsible for leading Operators I-IV, maintaining safe and efficient operations, ensuring product quality, coordinating staffing, and supporting continuous improvement initiatives. The Team Supervisor works closely with engineering, maintenance, quality, and logistics teams to meet production goals and uphold operational excellence. Key Responsibilities: Leadership & Workforce Management Supervise, coach, and evaluate Operators I-IV, fostering a culture of safety, quality, and accountability. Assign daily tasks, balance staffing across workstations, and manage shift scheduling. Conduct training and onboarding for new operators; coordinate skills development for all levels. Provide real-time performance feedback and participate in formal performance reviews. Production Oversight Ensure production plans, work orders, and schedules are executed efficiently to meet output targets. Monitor machine load, workflow, and operator utilization; adjust assignments as needed. Provide hands-on assistance with complex operations, setups, or troubleshooting when required. Coordinate with logistics for materials availability and inventory accuracy. Safety & Compliance Enforce all plant safety rules, PPE requirements, and safe handling of rare earth materials, powders, and magnets. Conduct daily safety huddles and ensure adherence to LOTO, chemical handling, and equipment safety procedures. Lead incident investigations and corrective actions in partnership with EHS. Ensure processes comply with ISO/AS quality and environmental standards. Quality & Process Control Monitor in-process inspections, quality checks, and SPC data to ensure conformance to specifications. Review and verify production documentation, batch records, and traceability logs. Respond to quality deviations, containment actions, and root-cause investigations. Support engineering and quality teams with trials, first-article builds, and process qualifications. Continuous Improvement Identify bottlenecks and inefficiencies; drive improvement using Lean, Six Sigma, or TPM tools. Lead 5S initiatives and maintain workplace organization. Recommend process, equipment, or workflow enhancements based on production data and operator feedback. Support the deployment of new equipment, tooling, and technologies. Administrative & Reporting Maintain accurate production records, downtime logs, and shift reports. Track KPI performance including yield, throughput, scrap, and OEE. Report staffing issues, training needs, and equipment concerns to management. Participate in cross-functional meetings to support plant-wide initiatives. Knowledge, Skills & Abilities: Strong leadership and communication skills with the ability to motivate and develop diverse operator teams. Solid understanding of rare earth magnet manufacturing processes (powder handling, pressing, sintering, machining, coating). Skilled in problem-solving, troubleshooting, and decision-making in fast-paced environments. Proven ability to manage workflow, prioritize tasks, and maintain high standards of quality and safety. Proficient with manufacturing documentation, ERP systems, SPC tools, and basic Microsoft Office applications. Minimum Requirements: Experience Level: 5+ years manufacturing experience along with 2+ years in a leadership or Operator 3 role Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to walk, stand, move, sit, carry, bend, kneel, reach, push, pull, lift, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 40 pounds in weight. Some work stress inherent to the position and extended work hours may be required. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate USA Rare Earth proudly supports Equal Employment Opportunities USA Rare Earth's policy is to provide equal employment opportunities to all applicants and will provide reasonable accommodations according to applicable federal, state, and/or local laws.
    $45k-96k yearly est. 4d ago
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  • Operations Supervisor

    Andretti Indoor Karting & Games 3.9company rating

    Team leader job in Oklahoma City, OK

    Andretti Indoor Karting & Games is actively seeking a talented Operations Supervisor to join the team! Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens. POSITION SUMMARY: The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand. RESPONSIBILITIES: Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products. Accountable to maximize daily sales and effectively manage costs, labor and cash control Maintain opening, running and closing duties for department Manage organization and cleanliness of departmental areas Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc. Ensures the highest level of quality and standards of service. Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc. Empowers staff to deliver exceptional legendary service Executes any special events with Leader on duty Responsible to provide management with direct and honest feedback of staff regarding performance Assist with staff training and employee relations Assures that staff morale is maintained at a high level Takes an active part in the recruitment and retention of staff Andretti Indoor Karting & Games (AIKG) is a rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens. BENEFITS INCLUDE: Top Pay Flexible Schedules Personal/Family Medical, Dental and Vision Coverage $1200 company paid Health Savings Account available Vacation and Sick time accrued during the first year 401k retirement program with up to 8% company match QUALIFICATIONS: Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 6 months or more of Andretti brand and culture exposure a plus Current trainer or team lead a plus Proven leadership and team skills; ability to motivate and manage all levels of staff Strong written, verbal and organizational skills. Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position. Ability to lift up to 50 lbs. Maintain all safety procedures Open and full availability Willingness to work a flexible schedule including holidays, nights and weekends. Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters. Gregarious, upbeat and outgoing personality. Physical Requirements The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Walk or stand for extended periods of time The ability to communicate quickly and accurately Must be able to lift up to 15 lbs on a regular basis Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs The work environment may include bright, dim or flashing lights and loud sounds Requires manual dexterity to use and operate all necessary equipment Be able to understand, follow and maintain safety standards at all times
    $44k-79k yearly est. 8d ago
  • Customer Experience Lead-Sooner Fashion

    Victoria's Secret 4.1company rating

    Team leader job in Norman, OK

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15.5-19.5 hourly 38d ago
  • Retail Team Manager

    Wahid Inc.

    Team leader job in Oklahoma City, OK

    Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
    $46k-97k yearly est. Auto-Apply 60d+ ago
  • Distribution Supervisor

    M-D 4.3company rating

    Team leader job in Oklahoma City, OK

    The Distribution Supervisor leads the distribution team in executing selection, shipping, and receiving operations to ensure exceptional customer service. This role requires a comprehensive understanding of warehouse workflows and inventory management, as well as the ability to analyze and respond to operational demands. The supervisor is responsible for training, motivating, and evaluating team members while ensuring all operations comply with safety standards and company procedures. Responsibilities Analyze and respond to selection, shipping, and receiving demands to ensure timely customer service Monitor customer orders and ensure shipments are processed in a timely manner Make strategic decisions based on individual customer requirements and operational priorities Manage customer orders with the ability to consolidate same-store shipments for efficiency Coordinate customer pickup shipments and arrange pickup schedules Plan and coordinate work assignments for distribution associates Train, motivate, and develop team members through a servant leadership mentality Monitor and evaluate the performance of distribution associates Provide coaching and counseling on both superior performance and disciplinary issues Ensure team members are properly trained and certified to safely operate material handling equipment Empower team members to take ownership of their responsibilities Interact with all employees in a professional manner at all times Lead project teams to maintain inventory accuracy in receiving, selection, and shipping Review and investigate inventory, shipping, and receiving discrepancies Research and analyze root causes of operational issues and implement preventive measures Analyze distribution inventory procedures and processes for continuous improvement Maintain comprehensive knowledge of all distribution policies, procedures, and warehouse management systems Prepare and maintain varied forms of operational documentation Ensure all safety requirements are being followed consistently Verify all employees are working in safe conditions Maintain good housekeeping conditions throughout the distribution area Monitor work progress, clear operational difficulties where practical, and report abnormal situations Provide assistance and clear communication with internal and external stakeholders Assign work to and instruct employees on proper selection, shipping, and receiving processes Perform associated activities requiring comparable skills as directed Minimum Qualifications High school diploma or equivalent required Distribution or warehouse supervision experience strongly preferred Previous experience leading teams in a fast-paced distribution environment Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) Experience with Oracle ERP or similar warehouse management systems Strong analytical ability to resolve selection, shipping, receiving, and inventory issues Basic algebra and math skills for inventory calculations and analysis Excellent written and verbal communication skills Strong organizational and time management abilities Proven ability to multitask and effectively delegate responsibilities Demonstrated servant leadership mentality with a focus on team development Commitment to empowering team members and fostering a positive work environment Strong problem-solving and decision-making skills Detail-oriented with a commitment to accuracy and quality Physical Requirements Ability to stand and walk for extended periods throughout the workday Capable of lifting up to 50 pounds occasionally Ability to work in a warehouse environment with varying temperatures Visual acuity to read computer screens, documents, and observe warehouse operations Work Environment This position operates in a warehouse distribution environment with exposure to moving equipment, varying noise levels, and temperature fluctuations. The role requires both office-based administrative work and floor presence for operational oversight and team leadership. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.
    $39k-58k yearly est. 6d ago
  • Supervisor - Family Preservation Services (67675)

    Northcare 3.1company rating

    Team leader job in Guthrie, OK

    Lead the Change in Family Preservation Services! Join NorthCare as a Supervisor in Family Preservation Services and be at the forefront of supporting children and families in need! If you're passionate about making a meaningful impact, driving staff growth, and collaborating with a dynamic community, this could be your next career move. Some Key Responsibilities: * Supervises and supports services like Comprehensive Home-Based Services, Parent Partner, and Family KINnections. * Maintains strong partnerships with agencies like Oklahoma Human Services, ensuring culturally sensitive and client-centered service delivery. * Provides oversight on assessments, treatment plans, and case documentation while directly supporting your team with critical decision-making. * Conducts supervision meetings, ensures quality services, and meets productivity targets. * Monitors the implementation of evidence-based programs, like SafeCare, and offers hands-on support during home visits. Benefits/Perks: * Competitive salary * Paid holidays * Paid Time Off to include PTO and Annual FLOAT leave * Retirement 403(b) with employer contribution (no employee match required) * Tuition Reimbursement * Continuing Education Units (CEUs) and trainings * Medical, dental and vision insurance options including VarietyCare Advantage rates/discounts and ZERO Card benefits * Flexible Spending Accounts for Health Care and Dependent Care Expenses * Employee Assistance Program (EAP) * Urban Sitter * Holiday saving club * Verizon Cellular plan discount * Gym Membership Discounts (YMCA, Planet Fitness, Crunch Fitness * Cell Phone Stipend
    $48k-66k yearly est. 41d ago
  • MANUFACTURING OPERATIONS SUPERVISOR-NIGHTS (OKLAHOMA CITY, OK)

    Oklahoma Blood Institute 4.0company rating

    Team leader job in Oklahoma City, OK

    START YOUR CAREER WHILE SAVING LIVES Our Blood Institute is actively looking for a Manufacturing Operations Supervisor. The Manufacturing Laboratories are responsible for the manufacturing and processing of blood components such as plasma, red blood cells, white blood cells and platelets from whole blood units. As Manufacturing Operations Supervisor, you will be responsible for the daily operations of the Component and Platelet Manufacturing Laboratories including staff training and competency, workload equity, manufacturing processes and product traceability. Ensure regulatory compliance in accordance with AABB, CLIA, federal, state, and OBI requirements as well as compliance with safety policies and procedures. Location: Oklahoma City, OK Pay: Competitive pay with shift differential based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Wednesday through Saturday Hours: 4:00 p.m. to 2:30 a.m. (NIGHTS) Position: Our Blood Institute's Manufacturing Laboratories are responsible for the manufacturing and processing of blood components such as plasma, red blood cells, white blood cells and platelets from whole blood units. As Manufacturing Operations Supervisor, you will be responsible for the daily operations of the Component and Platelet Manufacturing Laboratories including staff training and competency, workload equity, manufacturing processes and product traceability. Ensure regulatory compliance in accordance with AABB, CLIA, federal, state, and OBI requirements as well as compliance with safety policies and procedures. Qualifications: * Position requires a Bachelor of Science degree in chemical, physical, biological, or clinical laboratory science from an accredited institution. Education may be substituted by (5) years of directly related work experience in a regulated environment. * At least 2 years of Supervisory experience is required. * At least 2 years of experience working in a laboratory, blood bank and/or manufacturing setting. * Knowledge of quality assurance, quality control, Standard Operating Procedures (SOPs), production and/or laboratory equipment. * Must have excellent supervisory, planning and organizational skills paired with strong leadership skills and a professional demeanor. * Must have excellent written and oral communication skills. * Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently. * Must have strong computer skills, including experience in Microsoft Office. * Experience with FDA and/or AABB regulations preferred. Primary Responsibilities: * Manage product manufacturing based on inventory and customer needs. * Schedule and facilitate new hire training, cross training initiatives and new SOP implementation training. Assist Training Coordinator to ensure all techs are trained appropriately and competency is verified annually/semi-annually as required. * Lead validation of instruments, equipment and products. Oversee process and performance improvement efforts. * Directly supervise Technicians to include the supervision of duties, schedule and workload. * Work with Lead Techs to provide timely performance feedback, recognition and accountability for work performance. Effectively coach/counsel, mentor and develop employee skillsets and potential. * Ensure inventory counts and product reconciliation are performed in a timely manner. * Partner with Lead Techs and Technical Operations System Analysts to identify events that are deviations and completes event investigations. * Maintain a safe working environment and report all incidents/accidents to Safety Officer. * Provide technical assistance and metrics to the Manufacturing Managers and Manufacturing Director. Keep them informed on all operations and assist with any special projects as needed. * Conduct routine audits of the validation and maintenance of instruments and equipment. Perform document review and archiving as directed. * Take after hours on-call for specialty products on the Manufacturing Schedule as needed * Lead continual improvement of Manufacturing documentation to ensure they are current, accurate, and clear. * Coordinate cost saving measures through continuous improvement and streamlined processes. * Track staff attendance. * Maintain working knowledge of manufacturing operations and assume Lead responsibilities when needed. * Ensure manufacturing areas are always ready for inspection. * The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Available to work overtime, other shifts, early mornings, evenings, nights, holidays and weekends.
    $39k-57k yearly est. 9d ago
  • TRC Service Supervisor

    State of Oklahoma

    Team leader job in Oklahoma City, OK

    Job Posting Title TRC Service Supervisor Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation TRC Service Supervisor Salary - $81,000 WHY YOU'LL LOVE IT HERE! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: * Generous state-paid benefit allowance to help cover insurance premiums. * A wide choice of insurance plans with no pre-existing condition exclusions or limitations. * Flexible spending accounts for health care expenses and/or dependent care. * A Retirement Savings Plan with a generous match. * 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. * 11 paid holidays a year. * Paid Maternity leave for eligible employees. * Employee discounts with a variety of companies and venders. * A Longevity Bonus for years of service. JOB SUMMARY The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives. This leadership role is responsible for overseeing daily operations, ensuring high-quality customer service, and driving team performance in delivering accurate and timely tax support. The supervisor will leverage in-depth technical expertise in tax legislation, strong leadership skills, exceptional problem-solving abilities, and advanced data analysis skills to guide the team in resolving complex tax issues. The ability to use data to tell a story, identify trends, and visualize key performance indicators will be critical in improving operations and decision-making. This position also involves performance management, training, coaching, and process improvement to ensure the call center meets its goals DUTIES AND RESPONSIBILITIES * Supervise a team of Taxpayer Resource Center Representatives and Senior Representatives, ensuring that all team members provide exceptional service to taxpayers. * Lead by example, providing guidance, feedback, and support to foster a positive and efficient work environment. * Manage day-to-day call center operations, ensuring that call volume targets, service levels, and performance metrics are met. * Continuously monitor team performance and implement strategies to maintain high productivity and quality. * Provide advanced support for escalated tax inquiries and complex customer issues. * Use in-depth technical tax knowledge and critical thinking to resolve difficult cases, ensuring customer satisfaction and compliance with tax regulations. * Partner with the Learning and Development teams on creating training programs for new hires and ongoing skill development for current employees. * Provide regular coaching sessions to ensure team members stay updated on changes to tax laws and policies and improve their customer service and technical skills. * Conduct performance reviews, set team goals, and track individual employee performance metrics. * Provide constructive feedback and performance improvement plans when necessary to ensure continuous improvement. * Ensure that all team activities comply with relevant tax laws, data security regulations, and call center policies. * Perform regular audits of team interactions, documentation, and case records to ensure accuracy and adherence to compliance standards. * Identify opportunities for process improvements and efficiencies within the call center operations. * Work with Process Manager and senior leadership to implement new tools, technologies, or workflows that will improve team performance and service delivery. * Utilize data to track team performance, identify trends, and uncover areas for improvement. * Use data analysis techniques to tell a story that highlights key findings, operational challenges, and successes. * Create data visualizations (dashboards, reports) to present actionable insights in an easily digestible format to senior leadership and the team. * Regularly analyze call center data to track team and individual performance against key metrics such as call resolution times, customer satisfaction, and service levels. * Provide regular reports on these metrics to leadership and use data to drive informed decision-making and process optimization. * Handle the most challenging customer escalations, using advanced de-escalation techniques to resolve conflicts and maintain a positive customer experience. * Train team members on best practices for managing difficult situations. * Work closely with other departments, including agency partners, Audit Teams, and IT, to resolve issues that require cross-departmental coordination. * Communicate key updates regarding tax legislation and call center policies to the team. * Foster a positive work culture by recognizing team achievements, promoting employee engagement, and maintaining high morale even in challenging situations. * Organize team-building activities or events to support team cohesion. * Perform other job duties as assigned. COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of * In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software. * Strong understanding of state and local tax regulations and the ability to guide a team in navigating complex tax issues. * Proficient in CRM systems, tax software, and Microsoft Office (Excel, Word, Outlook). * Experience using data to identify trends, track KPIs, and make informed decisions that drive operational improvements. Skills in * Proven leadership experience in managing a call center or customer service team, including supervising, coaching, and mentoring staff. * Experience in conducting performance reviews and developing performance improvement plans. * Strong analytical and problem-solving skills to handle complex tax issues and provide solutions to escalated cases. * Strong interpersonal skills with the ability to communicate complex tax information clearly to customers and team members * High level of empathy, patience, and listening skills to manage sensitive customer interactions. * Strong attention to detail in ensuring that all team activities, customer interactions, and documentation comply with tax laws and internal policies. * Excellent time management and organizational skills, with the ability to prioritize and manage multiple responsibilities effectively. Ability to * Inspire and motivate a team to meet and exceed performance targets while maintaining high service levels. * Assess challenging customer interactions and implement appropriate resolution strategies. * UtilizeAdvanced de-escalation techniques to manage and resolve high-stress situations with upset clients. * Coach team members on effective conflict resolution and ensure that customer concerns are addressed professionally. * Interpret data and translate complex information into actionable insights and narratives. * Present data in clear, visual formats (e.g., dashboards, charts) to communicate key performance indicators and insights to leadership. MINIMUM QUALIFICATIONS * A bachelor's degree in accounting, finance, business administration, or a related field; * Plus, 3 years of experience in a call center, customer service, or tax-related environment, with at least 2 years in a supervisory or leadership role; * OR an equivalent combination of education and experience. PREFERRED QUALIFICATIONS * Master's degree in accounting, finance, business administration or a related field * Experience with IRS tax systems or similar platforms is highly desirable. * Bilingual proficiency in English and Spanish PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required. Willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact
    $81k yearly Auto-Apply 6d ago
  • IT Helpdesk Team Lead

    Standleys Systems

    Team leader job in Oklahoma City, OK

    Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to having offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done. As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services. Team Standley was founded on and continues to operate by a “People First” mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients' situations to not only provide a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time. Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It's our team. Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time it requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win. Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team! Position Profile: The Standley Systems Helpdesk Team Lead will be responsible for creating, developing, and leading a professional service team, that will achieve the highest client satisfaction. This position will report to MS Service Manager. Team Lead Responsibilities: Team Leadership: Lead, and mentor a team of technicians and engineers, providing guidance and support to ensure high performance and professional growth. Daily reviewing and managing the Helpdesk team's tickets Ensuring the highest client satisfaction by meeting customer's needs in a courteous and timely manner Monitor individual performance and progress Ensure compliance with safety and legal standards Coach team members as needed Communicates progress, needs, and updates to management Keep SOPs up to date Lead their Team to maintain and exceed Service Benchmarks Reporting: Generate and analyze performance metrics, creating regular reports for management. Provide insights and recommendations for continuous improvement. Engineer Responsibilities: Serve as third-level support for all users with the most complex problems, especially related to servers and networks. Incident Management: Oversee the monitoring of networks, servers, and systems to identify and resolve issues promptly. Ensure timely and accurate communication of incidents. Operational Efficiency: Develop and implement processes and procedures to improve the efficiency and effectiveness of the Helpdesk Team. Ensure adherence to industry best practices and company standards. Maintain and expand current technical knowledge by attending training classes and meetings Proactively maintain servers and networks Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in following are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Passionate about and Motivated by Team success Great attitude and Great work ethic to set the bar for his/her team. Passionate about Client's security and up time. Highly organized and able to multi-task Strong verbal communications Successfully prioritize service issues based on multiple competing objectives while multitasking Effectively communicate with team members & customers with excellent verbal and written communication skills Highly Organized, detail oriented and self-motivated with Strong customer relationship skills Ticketing management and reporting capabilities Good driving record, valid driver's license, and proof of insurance Computer Skills: Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and Servers Excellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and Backups Strong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration Excellent experience deploying, managing, and troubleshooting network and server infrastructures Experience: Azure Admin Associate, CCNA, VCP-DCV & CompTIA Server+ preferred 5+ years' experience in IT support Education: High School Diploma, 4 year college degree preferred Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard Specific vision abilities required by this job include close vision requirements due to computer work Light to moderate lifting required Regular, predictable attendance required Travel to other Standley Systems offices and customer sites during normal business hours may be expected. Work Environment: The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e., business office with computers, phone, and printers, light traffic) Ability to work in a confined area Ability to sit at a computer terminal for an extended period of time
    $81k-108k yearly est. 17d ago
  • Move Team Leader/Driver/Junk Removal Crew

    Oklahoma City 3.9company rating

    Team leader job in Oklahoma City, OK

    To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented. Come and see what all the buzz is about and join our winning team. College Hunks Hauling Junk is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and more. As a Mover - Junk Remover, you are the first point of contact for clients on the job. Essential duties: Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day - especially your clients. Look, act and become a friendly college hunk - starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact). Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction. SAFELY operate at all times. Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc). Make sure truck has enough receipts, safety equipment and marketing material. Price jobs aggressively, meeting and surpassing benchmarks. Be able to make logistical decisions (when to dispose, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime). Lead your team by relevant example, showing them what the core values of the company are all about. Help to train new hires about the day to day operations and core values. Complete Daily Checklists. Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc. Check in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance Requirements: MUST be eligible to work in the United States. MUST have reliable transportation to work. MUST be able to lift up to 75 pounds for an extended period of time. MUST enjoy hard work, world class customer service and helping others. MUST want to be part of a growing organization and are excited about huge opportunity. MUST be able to pass a federal background check Excellent earning potential including hourly pay plus tips and performance based bonuses. EARN $11-$19 PER HOUR plus TIPS with College Hunks Hauling Junk. See what we do here: ******************************************* ******************************************* Do you think you can WOW our customers? Apply today Compensation: $15.00 - $25.00 per hour Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk - Oklahoma City is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
    $15-25 hourly Auto-Apply 60d+ ago
  • Application Support Supervisor

    Midfirst Bank 4.8company rating

    Team leader job in Oklahoma City, OK

    This Corporate Technology Supervisor is responsible for managing a team of System Application Administrators as they implement and maintain third-party (vendor) acquired business applications used by various departments across the Enterprise. The expectation is that these applications are kept up to date with vendor releases, are configured in a secure fashion, in line with company standards, and that they meet uptime standards defined by the supported business unit. This often includes Business Continuity planning and critical response. The Application Support Supervisor works closely with business unit and technical management and staff to accomplish the following: Oversees assigned staff to ensure all goals and SLA's are met Oversees the support and maintenance of 100+ software applications used by the organization Develops training and documentation related to procedures, standards, and best practices to ensure that staff is adequately knowledgeable Provide an escalation point for complex or critical issues Analyzes business problems and proposes solutions; Develop cost/benefit analysis for proposed solutions; Advises on how existing IT systems can be applied to solve problems Manages multiple high-profile projects simultaneously, ensuring deadlines and requirements are met Performs miscellaneous job-related duties as assigned This position is often involved in conducting process reviews, providing expertise and experience in software application support, and performing vendor research to support the objectives of business units. These efforts create value for the company by significantly altering internal processes or bringing new technology to bear in important business activities. Performs necessary investigation, analysis and evaluation to determine project feasibility; Helps to develop project cost and benefit estimates to establish project worth including the development of alternative considerations leading to recommendations for new systems or equipment installations, or migration to existing ones; Develops or assists in the development of work plans including task sequencing, time schedules, and test procedures. Creates and maintains positive relationships with technology vendors, the IT organization, internal customers using IT services, and executives in charge of the key business units using IT services. Often works with other IT teams in coordinated efforts to support infrastructure changes, remediate vulnerabilities, and bring systems or processes into regulatory compliance. Necessary Knowledge, Skills and Abilities: Education Bachelor's degree in computer science, information technology, engineering, business administration, or related technical field; and Five years of systems support/server support work experience: or Any equivalent combination of education and experience. Preferred Experience Considerable knowledge of major systems implementation and ongoing support Experience with Windows Server operating systems Ability to communicate effectively orally and in writing; to follow or give verbal and written instructions, as applicable Ability to establish and maintain effective working relationships with subordinates, peers, supervisors, vendors and contractors Ability to exercise sound judgment in evaluating situations and in making decisions Strongly Preferred Applicable experience with software applications used within mortgage and banking industry Applicable experience in project management and control Prior supervisor experience
    $33k-43k yearly est. 1d ago
  • Ideal Services Supervisor FT

    Omni Hotels & Resorts

    Team leader job in Oklahoma City, OK

    The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description Omni Oklahoma City Hotel is seeking a passionate Ideal Services Supervisor to join the opening team of this upscale hotel int he heart of Oklahoma City This team member will provide service to internal and external customers ensuring that Omni's service exceeds our guests' expectations through one central location. Creating a telecommunications center of skilled, well-trained associates capable of receiving, logging, and handling or dispatching every guest request and Restaurant in Room Order with timely follow up with the guest. This role will be required to work PM shifts. Responsibilities Responsible for Supervision of Ideal Services Operators. Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guest. Assist Front Office Leadership in maintaining consistent standards of guest service throughout the operation. Encourage and maintain open and clear communication, rapport, and cooperation with internal departments to foster best possible service to all guests. Resolve difficult or unusual problems arising with guests and associates. Train and motivate associates to provide service to guests which meet the brand standards. Continued training done with all associates. Ensure MOS program is consistent. Apprise Front Office Management team of all personnel issues that may affect discipline or retention. Act as coach and positive role model for associates and colleagues. Recommend to Front Office Leadership changes or innovations to practice / procedure and operation with potential favorable effect on service and quality assurance. Assist with departmental scheduling and monitoring payroll productivity. Manage Synergy Work Requests. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Assist with late checkout requests, restaurant in room orders, extending departure dates, general directions, lost and found inquiries, custom amenity orders, recording and making wake up calls, and directing reservation calls to the Omni reservation center. Check guests in and assist as necessary at the front desk. Receiving and sending fax messages as needed, as well as operating switchboard and two-way radio. Qualifications Previous supervisory experience preferred. Computer skills required. Opera & Micros experience preferred. Must have the ability to work alone, with others, and remain at workstation for entirety of shift. Must be able to work a flexible schedule including, nights, weekends and holidays. Must have customer service experience with excellent written and especially verbal communication skills. Must be able to sit for extended periods of time. Sit for an extended period or for an entire work shift. May stand at station when needed Requires repetitive motion. Move, bend, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
    $35k-55k yearly est. Auto-Apply 5d ago
  • Supervisor - Treasury Services

    Dolese 4.7company rating

    Team leader job in Oklahoma City, OK

    The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver. Dolese Delivers: * Stable Foundation * Treat with Respect * Safe Environments * Employee Focus JOB SUMMARY The Treasury Supervisor is responsible for overseeing the daily operations of the Treasury department including selecting, developing, training, and assisting with evaluating the performance of team members. This role will also direct the processing of application of funds to cash sale accounts to help ensure timely and accurate processing and monitor daily banking and credit card activity to prevent overdraft situations. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS * Supervise and provide overall guidance to Treasury clerical staff * Perform daily banking functions including checking account balances and transferring funds as needed, approving ACH/EFTs, etc. * Download prior day bank transactions to prepare journal entries and record prior day activity to checkbooks * Enter and oversee the application of cash, checks, and credit card payments to cash sale accounts (COD); prepare and record deposits * Review, approve, and release electronic disbursements * Lead the treasury month-end close process including the review and accurate recording of weekly cash activity to the general ledger * Research and resolve issues brought forth by plant management pertaining to cash sales (COD) * Obtain necessary credit card processing equipment and bank deposit forms for locations * Maintain strong banking relationships * Ensure compliance with the company's Investment Policy Statement * Maintain investment records * Develop and maintain a short-term liquidity model * Serve as the primary administrator for online credit card terminal access, remote check scanners, and Loomis safes * Assist with the Monthly Financial Statement Closing Process * Assist with the Year End Financial Statement and Audited Financial Statement Process * Maintain accounting procedures, internal controls (implementing, monitoring, enhancing), and database management * Develop proper operational data documentation and troubleshooting procedures * Assist in the implementation and upgrade of accounting systems * Identify and recommend process improvements * Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed QUALIFICATIONS Education & Experience * Bachelor's degree in finance, accounting, or related field required * Experience with Microsoft Dynamics GP preferred Knowledge, Skills & Abilities * Ability to train and mentor clerical staff * Highly organized, detail oriented, self-motivated, and able to meet specific deadlines * Ability to work in a high volume, transaction driven environment * Good analytical skills with the ability to make sound decisions utilizing the data at hand * Collaborative communication style that fosters a positive working environment * Positive attitude, dependable, and professional * Exceptional organizational and time management skills with the ability to multi-task * Exceptional judgment and attention to detail * Good latitude and creativity * Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook) PHYSICAL REQUIREMENTS * Lift, push, or pull objects of various dimensions up to 30 lbs. of weight frequently * Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking * Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects * Ability to verbally communicate, hear, and see EEO Statement: We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.
    $33k-49k yearly est. 8d ago
  • Supervisor - Call Center

    Maximus 4.3company rating

    Team leader job in Oklahoma City, OK

    Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
    $26k-33k yearly est. Easy Apply 6d ago
  • Full Time Sales and Service Supervisor - Moore, OK

    Connecticut Fine Wine & Spirits

    Team leader job in Moore, OK

    As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker Type: RegularPay Range:$18.82 - $26.34
    $18.8-26.3 hourly Auto-Apply 27d ago
  • Supervisor Outpatient Services-Aassertive Community Based (68018)

    Variety Care 4.1company rating

    Team leader job in Oklahoma City, OK

    DEFINITION: Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. SUPERVISION. Position is supervised by the Outpatient Manger or Director. Position provides supervision and clinical leadership to assigned program staff within designated clinical team. DUTIES AND RESPONSIBILITIES: Promotes a clinical culture in the Outpatient Services Department that is welcoming, engaging and accessible. Fosters a professional environment that uses evidence-based practices to provide services focused on behavioral healthcare, physical healthcare, and social needs. These integrated services are recovery-focused, strengths-based, culturally competent, patient centered, trauma-informed, gender sensitive, age appropriate and co-occurring capable. Responsible for assigned staff within designated treatment team and overseeing the following under the direction and guidance of the Program Manager or Director: training of staff, the assignment of staff duties; oversight of workload and productivity of program staff; staff compliance with agency policies and procedures; staff compliance with credentialing requirements; staff competency and use of instruments required by agency payors and/or commonly used by professionals in their field; approving timesheets and travel claims; conducting employee performance evaluations, and facilitation of treatment team consultations. Responsible for comprehensive training including orienting new staff to intakes, assessments, integrated and person-centered treatment plans, treatment plan reviews, treatment plan updates, progress notes, discharges, and all documentation requirements. Responsible for ensuring new staff meet core competencies in all documentation requirements within probationary period. Responsible for ongoing quality management of all documentation by staff. Provides ongoing support and training in current procedures and requirements to ensure that all staff continue to meet core competencies and agency requirements. Participate in peer review and other quality assurance committees. Provide clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination. Seeks consultation, as appropriate, with Senior Supervisors, Program Manager or Director regarding crisis situations, including potential safety concerns. Maintain clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Completes all required forms and maintain same in a manner consistent with requirements. Must return phone calls and cell texts promptly and check and respond to email daily. Maintain professional competency in his/her discipline through appropriate professional clinical training, attendance at workshops and conferences, and via consultation with other professionals. Employee will comply with all requirements to maintain professional licensure. Completes all agency required training within established deadlines. Meets productivity expectation as established by Program Director. Perform other duties as required and/or assigned by Director and/or Executive Staff. Qualifications POSITION REQUIREMENTS: Licensure in the state of Oklahoma, in one of the mental health disciplines or under board approved supervision for licensure is preferred. If licensed, employee must complete continuing education requirements needed for licensure maintenance. Candidates with a bachelor's degree in social work, psychology, or related human services field who are certified or are eligible for certification as a case manager 2 with commensurate experience may be considered. If certified, employee must complete continuing education requirements needed to maintain certification. 2 years' experience in human services field preferred This position requires a high degree of flexibility and efficiency. Must display proficiency in the MS Word processing software and intermediate general computer skills. Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients. Employee must have excellent written and oral communication skills. Must be able to move about facilities freely. Casual professional dress is required with adherence to dress code requirements. Must have access to reliable transportation. Local travel is required. Must possess and provide verification of valid Oklahoma driver's license during employment with NorthCare. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage. Must complete all NorthCare required training within 30 days of employment with NorthCare. Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare. NorthCare employee is responsibility for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.
    $36k-50k yearly est. 5d ago
  • Supervisor Outpatient Services-Aassertive Community Based (68018)

    Northcare 3.1company rating

    Team leader job in Oklahoma City, OK

    DEFINITION: Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. SUPERVISION. Position is supervised by the Outpatient Manger or Director. Position provides supervision and clinical leadership to assigned program staff within designated clinical team. DUTIES AND RESPONSIBILITIES: * Promotes a clinical culture in the Outpatient Services Department that is welcoming, engaging and accessible. * Fosters a professional environment that uses evidence-based practices to provide services focused on behavioral healthcare, physical healthcare, and social needs. These integrated services are recovery-focused, strengths-based, culturally competent, patient centered, trauma-informed, gender sensitive, age appropriate and co-occurring capable. * Responsible for assigned staff within designated treatment team and overseeing the following under the direction and guidance of the Program Manager or Director: training of staff, the assignment of staff duties; oversight of workload and productivity of program staff; staff compliance with agency policies and procedures; staff compliance with credentialing requirements; staff competency and use of instruments required by agency payors and/or commonly used by professionals in their field; approving timesheets and travel claims; conducting employee performance evaluations, and facilitation of treatment team consultations. * Responsible for comprehensive training including orienting new staff to intakes, assessments, integrated and person-centered treatment plans, treatment plan reviews, treatment plan updates, progress notes, discharges, and all documentation requirements. * Responsible for ensuring new staff meet core competencies in all documentation requirements within probationary period. * Responsible for ongoing quality management of all documentation by staff. Provides ongoing support and training in current procedures and requirements to ensure that all staff continue to meet core competencies and agency requirements. * Participate in peer review and other quality assurance committees. * Provide clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination. Seeks consultation, as appropriate, with Senior Supervisors, Program Manager or Director regarding crisis situations, including potential safety concerns. * Maintain clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Completes all required forms and maintain same in a manner consistent with requirements. * Must return phone calls and cell texts promptly and check and respond to email daily. * Maintain professional competency in his/her discipline through appropriate professional clinical training, attendance at workshops and conferences, and via consultation with other professionals. * Employee will comply with all requirements to maintain professional licensure. * Completes all agency required training within established deadlines. * Meets productivity expectation as established by Program Director. * Perform other duties as required and/or assigned by Director and/or Executive Staff.
    $48k-66k yearly est. 5d ago
  • MANUFACTURING OPERATIONS SUPERVISOR-NIGHTS

    Oklahoma Blood Institute 4.0company rating

    Team leader job in Oklahoma City, OK

    Job Description START YOUR CAREER WHILE SAVING LIVES Our Blood Institute is actively looking for a Manufacturing Operations Supervisor. The Manufacturing Laboratories are responsible for the manufacturing and processing of blood components such as plasma, red blood cells, white blood cells and platelets from whole blood units. As Manufacturing Operations Supervisor, you will be responsible for the daily operations of the Component and Platelet Manufacturing Laboratories including staff training and competency, workload equity, manufacturing processes and product traceability. Ensure regulatory compliance in accordance with AABB, CLIA, federal, state, and OBI requirements as well as compliance with safety policies and procedures. Location: Oklahoma City, OK Pay: Competitive pay with shift differential based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Wednesday through Saturday Hours: 4:00 p.m. to 2:30 a.m. (NIGHTS) Position: Our Blood Institute's Manufacturing Laboratories are responsible for the manufacturing and processing of blood components such as plasma, red blood cells, white blood cells and platelets from whole blood units. As Manufacturing Operations Supervisor, you will be responsible for the daily operations of the Component and Platelet Manufacturing Laboratories including staff training and competency, workload equity, manufacturing processes and product traceability. Ensure regulatory compliance in accordance with AABB, CLIA, federal, state, and OBI requirements as well as compliance with safety policies and procedures. Qualifications: Position requires a Bachelor of Science degree in chemical, physical, biological, or clinical laboratory science from an accredited institution. Education may be substituted by (5) years of directly related work experience in a regulated environment. At least 2 years of Supervisory experience is required. At least 2 years of experience working in a laboratory, blood bank and/or manufacturing setting. Knowledge of quality assurance, quality control, Standard Operating Procedures (SOPs), production and/or laboratory equipment. Must have excellent supervisory, planning and organizational skills paired with strong leadership skills and a professional demeanor. Must have excellent written and oral communication skills. Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently. Must have strong computer skills, including experience in Microsoft Office. Experience with FDA and/or AABB regulations preferred. Primary Responsibilities: Manage product manufacturing based on inventory and customer needs. Schedule and facilitate new hire training, cross training initiatives and new SOP implementation training. Assist Training Coordinator to ensure all techs are trained appropriately and competency is verified annually/semi-annually as required. Lead validation of instruments, equipment and products. Oversee process and performance improvement efforts. Directly supervise Technicians to include the supervision of duties, schedule and workload. Work with Lead Techs to provide timely performance feedback, recognition and accountability for work performance. Effectively coach/counsel, mentor and develop employee skillsets and potential. Ensure inventory counts and product reconciliation are performed in a timely manner. Partner with Lead Techs and Technical Operations System Analysts to identify events that are deviations and completes event investigations. Maintain a safe working environment and report all incidents/accidents to Safety Officer. Provide technical assistance and metrics to the Manufacturing Managers and Manufacturing Director. Keep them informed on all operations and assist with any special projects as needed. Conduct routine audits of the validation and maintenance of instruments and equipment. Perform document review and archiving as directed. Take after hours on-call for specialty products on the Manufacturing Schedule as needed Lead continual improvement of Manufacturing documentation to ensure they are current, accurate, and clear. Coordinate cost saving measures through continuous improvement and streamlined processes. Track staff attendance. Maintain working knowledge of manufacturing operations and assume Lead responsibilities when needed. Ensure manufacturing areas are always ready for inspection. The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Available to work overtime, other shifts, early mornings, evenings, nights, holidays and weekends. Job Posted by ApplicantPro
    $39k-57k yearly est. 8d ago
  • Support Desk Supervisor

    Midfirst Bank 4.8company rating

    Team leader job in Oklahoma City, OK

    The Support Line Supervisor is responsible for managing a team of Help Desk specialists by ensuring that the team has the knowledge and skills to provide excellent technical support to the enterprise; This includes knowledge base management (internal and employee self-service), monitoring call and ticket SLAs, creating and producing reports to measure staff productivity and effectiveness, creating and maintaining SOPs relating to team's functions. Supervise, train, and evaluate help desk staff, conduct performance reviews, and recommend disciplinary action when necessary; Create professional development plans, assign goals, and track accomplishments of team members; Ability to exercise sound judgment in evaluating situations and in making decisions Manage daily activities, including scheduling staff to ensure adequate coverage, monitoring ticket queues, and ensuring the team meets define SLAs; Conduct regular ticket audits to ensure quality of service, accuracy of documentation, and adherence to established resolution procedures; Curate knowledge for use by internal teams and end user self-service; Create and maintain Standard Operating Procedures for team processes. Act as an escalation point for complex or priority issues, and assist team members in resolving problems; Run point on critical outages, possibly coordinating multiple teams to resolve issues; Act as the primary point of escalation for complex or high-priority issues, ensuring clear and timely communication with senior leadership. Track key metrics, monitor performance of staff and systems, and generate reports to help management make informed decisions; Identify recurring problems to be analyzed for root cause and long term resolution. Identify opportunities to improve efficiency, develop training materials, and update procedures and documentation; Provide feedback for the Service Desk application by identifying problems and recommending enhancements and improvements. Necessary Knowledge, Skills and Abilities: Education Bachelors degree in computer science, information technology, or related technical field or Minimum of three (3) years of helpdesk or support work experience or Any equivalent combination of education and experience. Preferred Experience Three to five years of experience leading IT Customer Support or Help Desk Strongly Preferred Leadership Excellent Oral and Written communication skills. Ability to exercise sound judgment in evaluating situations and in making decisions Excellent Multitasking skills Technical knowledge, Problem solving, and Critical response Analytics - Telecom and Service Desk applications
    $33k-43k yearly est. 60d+ ago
  • Team Lead/Driver/Crew

    Oklahoma City 3.9company rating

    Team leader job in Oklahoma City, OK

    To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented. Come and see what all the buzz is about and join our winning team. College Hunks Hauling Junk is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and more. As a Mover - Junk Remover, you are the first point of contact for clients on the job. Essential duties: Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day - especially your clients. Look, act and become a friendly college hunk - starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact). Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction. SAFELY operate at all times. Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc). Make sure truck has enough receipts, safety equipment and marketing material. Price jobs aggressively, meeting and surpassing benchmarks. Be able to make logistical decisions (when to dispose, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime). Lead your team by relevant example, showing them what the core values of the company are all about. Help to train new hires about the day to day operations and core values. Complete Daily Checklists. Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc. Check in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance Requirements: MUST be eligible to work in the United States. MUST be able to lift up to 75 pounds for an extended period of time. MUST enjoy hard work, world class customer service and helping others. MUST want to be part of a growing organization and are excited about huge opportunity. MUST be able to pass a federal background check. Excellent earning potential including hourly pay plus tips and performance based bonuses. EARN $11-$19 PER HOUR plus TIPS with College Hunks Hauling Junk. See what we do here: ******************************************* ******************************************* Do you think you can WOW our customers? Apply today Compensation: $13.00 - $20.00 per hour Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk - Oklahoma City is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
    $13-20 hourly Auto-Apply 60d+ ago

Learn more about team leader jobs

How much does a team leader earn in Edmond, OK?

The average team leader in Edmond, OK earns between $25,000 and $89,000 annually. This compares to the national average team leader range of $37,000 to $126,000.

Average team leader salary in Edmond, OK

$47,000

What are the biggest employers of Team Leaders in Edmond, OK?

The biggest employers of Team Leaders in Edmond, OK are:
  1. The Grounds Guys
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