Technical business analyst jobs in Parma, OH

Key Responsibilities Requirement Gathering & Analysis: Conduct meetings, interviews, and workshops with stakeholders to understand business needs, pain points, and objectives. Documentation: Create detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and wireframes. Process Mapping & Improvement: Analyze existing processes, identify gaps, and recommend enhancements to improve efficiency and business outcomes. Stakeholder Management: Collaborate with cross-functional teams including product, engineering, QA, operations, and leadership. Solution Design Support: Work with technical teams to translate requirements into feasible system solutions. Data Analysis: Utilize data to support decision-making, perform root-cause analysis, and generate insights for business improvements. User Acceptance Testing (UAT): Develop test scenarios, support UAT execution, and ensure delivered solutions meet requirements. Change Management: Assist in creating training materials, SOPs, and communication plans to support solution adoption. Reporting: Prepare dashboards and performance reports for stakeholders. Required Skills & Qualifications Strong analytical and problem-solving ability. Excellent communication and documentation skills. Experience with requirement gathering, process mapping, and stakeholder management. Proficiency in tools like MS Excel, Power BI/Tableau, Jira, Confluence, or similar. Understanding of SDLC, Agile, and Waterfall methodologies. Basic SQL or data analysis skills (preferred). Bachelor's degree in Business, IT, Engineering, or related field.

Title: Technical Business Analyst - Contact Center / Conversational Platforms KeyBank is looking for a Technical BA to bridge business and technology for projects involving Google Dialogflow, voice/chat bots, Twilio/CPaaS, and integrations with banking platforms. This role will capture requirements, document processes, and support solution design and testing. Key Responsibilities Work with contact center, digital, and business teams to elicit and document requirements for voice bots, chatbots, and messaging use cases. Translate business needs into user stories, use cases, flow diagrams, and acceptance criteria. Document current-state and future-state process flows for customer journeys across voice, SMS, and digital channels. Collaborate with DS Architect and Technical PM to ensure requirements align with overall architecture and delivery roadmap. Support backlog grooming, prioritization, and release planning in Agile environments. Partner with QA and business stakeholders on UAT planning, test case definition, and defect triage. Perform light technical analysis: review API specs, payloads (JSON), logs, and basic SQL queries to support troubleshooting and validation. Required Skills & Experience 6+ years as a Business Analyst in IT, with 3+ years in contact center, digital, or conversational AI projects. Experience working with: Google Dialogflow or similar conversational platforms Voice bot / chatbot projects, ideally integrated with banking or financial services Communication platforms such as Twilio / CPaaS (or Genesys/Avaya/etc.) Strong skills in requirements gathering, documentation, and stakeholder workshops. Ability to understand and communicate API integrations, data flows, and system interactions (familiarity with JSON, REST, basic SQL). Experience working in Agile/Scrum teams using Jira, Azure DevOps, or similar tools. Excellent written and verbal communication skills, comfortable working with both business and technical teams.

• Elicit, analyze, and document business requirements for system enhancements and projects. • Facilitate requirements gathering sessions and ad hoc meetings with business stakeholders. • Apply problem solving, analytical and critical thinking skills to facilitate end to end requirements gathering. • Document business benefits and validate with Business Sponsor. • Establish good relationships and maintain effective communication with Enbridge TIS partners as well as supporting process teams. • Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support. • Take ownership of assigned duties and successfully execute on all tasks while balancing multiple demands simultaneously. • Develop and send communication to business stakeholders advising them of the impacts of system improvements. • Participate in design sessions to ensure proposed solution meets requirements and document solution approval as needed. • Partner with enterprise functional and technical teams to prepare for user acceptance testing. Develop test scripts and prepare test data. • Conduct regression testing for GDS Systems (for GDS & Enterprise changes) as needed. • Validate outcome of solution after implementation into production. • Confirm with Business Sponsor that change benefits have been realized. • Augment system enhancement and implementation projects as needed. Who You Are: • Knowledge of technology systems and solutions. • Knowledge of technology implementation requirements and methodologies. • Understanding of Distribution Operations or Customer Care and the needs of the business. • Excellent analytical and problem-solving skills. • Ability to make sound decisions and deliver results. • Stellar interpersonal skills including building consensus, negotiation, and facilitation. • CBAP Certification or other formally recognized education in the field of business analysis can be considered as an asset.

• Salary: $65,000-$85,000 • Bonus up to 25% of annual salary • 100% Onsite • 100% Company paid Healthcare Benefits • Unlimited PTO. Preferred Skills & Qualities: Prior Business Analyst experience SQL experience, be able to read stored procedures, write queries, run scripts to assist retrieve data Experience with SDLC and implementations Experience w/ the Agile methodology: KANBAN and Scrum preferred Experience with Crystal Reports nice to have

**NO 3rd Party vendor candidates or sponsorship** Role Title: Sr. OTM Solutions Analyst Client: Solution Chain and Transportation and Logistics Solutions Employment Type: Contract-to-Hire Duration: 6 month contract to hire Preferred Location: 4 days onsite in Beachwood, OH Role Description: Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Requirements: 7+ years hands-on development in OTM Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Plus: Familiarity with OTM Cloud migration and roadmap preferred. Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.

Senior IT Solutions Analyst (OTM) Duration : 6+ Months Must-Have Skills Senior-level OTM design, configuration, agents, workflows, fleet modules. Advanced PL/SQL development and debugging. Strong XML and integration experience. Proven ability to improve OTM performance (database tuning, server analysis). Experience with fleet operations, transportation, compliance, and optimization. BI Publisher and Tableau experience. 7+ years of Solutions Design experience. Bachelor s degree in a technical or business-related field. Preferred Skills Experience with OTM Cloud migration. Oracle ecosystem experience. Load balancing, patching, upgrades with server/DBA teams. Capacity planning and system scalability expertise. Don t Apply If Your OTM background is primarily support rather than development/configuration. You lack PL/SQL or XML experience. You have no logistics/supply chain/manufacturing background. You cannot work onsite 4 days a week in Beachwood, OH.

Requirements Requirements: Proficient with Microsoft Office Suite (Specifically Excel, Word, and Outlook). Must have excellent written and verbal communication skills with the ability to convey technical information, decisions, and approaches to both technical and non-technical audiences. Ability to independently identify, research and resolve issues. Ability to Analyze and act on multiple tasks considering their priority. ERP implementation experience, preferably with Microsoft Dynamics F/O. Has a good understanding of best practice business processes and application. Well- organized individual who can work with minimal amount of supervision. Preferred Qualifications: 1-3 years of experience with Microsoft Dynamics AX/ Dynamics 365 F&O (Supply Chain/Manufacturing). Strong Data Analysis and presentation skills. Experience working with Microsoft DevOps and Visio. Building SQL queries. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, vendors, non-engineers and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, Licenses, Registrations: Maintains a valid Driver's License. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to operational or other company demands. Mental: Must be able to effectively communicate with others; complete and understand complex analysis of computer system issues and business related issues with IT. Research, read, analyze and interpret written materials, meet and exceed company standards, ensure compliance with company policies, respond appropriately to feedback to make improvements, maintain positive working relationships, troubleshoot and solve problems. Physical: Must be able to use computer equipment, exerting up to 40 lbs of force occasionally and or a negligible amount of force constantly to move objects, kneel, reach, push, pull and lift for sustained periods of time. Must be able to stand, walk, sit and type for long periods of time. Exposure to moderate noise level. Knowledge, Skills, and Abilities Required: Knowledge of IT, modern business communication, office procedures and methods. Must be able to work with other departments and AMT employees. Must also be able to work with clients, vendors and 3rd party suppliers. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephone, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program

FPC International, Inc. is seeking a motivated, analytical problem solver to join our Business Operations & Corporate Development team as a Business Analyst. This role provides analytical, reporting, and project support to enhance business performance and support strategic decision-making. The Business Analyst will work cross-functionally with teams across several divisions, helping to improve processes, analyze data trends, and support corporate growth initiatives. Our Culture: Entrepreneurial, family friendly, and great work/life balance. New ideas are encouraged. Definitely an opportunity to make an impact! Very collaborative environment. Targeted Compensation: $45-52K + Annual Bonus Location: This position is located at 4520 Richmond Rd., Cleveland, OH 44128 Reports to: Director of Business Operations & Corporate Development Team Dynamics: Works closely with Corporate Development, Finance, and operational leaders across divisions. Ideal Candidate will have: Strong analytical capability, the ability to turn data into meaningful insights, and an eagerness to learn the business. Successful candidates will demonstrate curiosity, initiative, and a willingness to collaborate across teams. Benefits: We're a small company, but have all the "big company" benefits to offer including a 401(k) match, medical, dental, vision, long & short-term disability, life insurance, accidental coverage, etc. We offer 10 paid holidays that start immediately and a generous PTO plan based on years of service. We invest heavily in employee development, offering tuition reimbursement, coaching, online learning, and professional development opportunities aligned with this role. What you'll be doing: Essential Job Functions: Collecting and analyzing operational and performance data to identify trends and improvement opportunities. Building reports, dashboards, and presentations for leadership using tools such as Excel, Power BI, or similar. Monitoring existing metrics, developing, and proposing new measures to support decision-making. Supporting projects that improve operational efficiencies, workflows, or business processes. Assisting in due diligence for corporate development initiatives, including acquisitions. Collaborating with internal teams to to implement process improvements and support business planning. Maintaining documentation and providing training related to processes, systems, or reporting tools. Preparing summary reports, presentations, and communications for internal stakeholders. Background You'll need: Bachelor's degree in Business Administration, Finance, Data Management, or closely related field. A minimum of 0-2 years of experience in business analysis, operations, or corporate development. Competencies Communication Quality of Work Teamwork Continuous Improvement Preferred Qualifications: Certified Business Analysis Professional (CBAP) FPC International, Inc. offers benefits, competitive salary, bonus potential, generous vacation, paid holidays, and 401(k) benefits. Check our our website at **************** Qualifications Education Required: Bachelors Degree in Business Administration, Finance, Data Analytics, or closely related field. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. Engage adjacent ITP teams where additional skill sets and knowledge are required. Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D Professional certification and/or experience leading professional development activities in business analysis, change management or project management. Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. Experience in the Consumer Packaged Goods (CPG) industry. Willingness to learn system configuration Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business * Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. * Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. * Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. * Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects * Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. * Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. * Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. * Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. * Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. * Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. * May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions * Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. * Engage adjacent ITP teams where additional skill sets and knowledge are required. * Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community * Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. * Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). * Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. * Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. * Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). * Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). * Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): * Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D * Professional certification and/or experience leading professional development activities in business analysis, change management or project management. * Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. * Experience in the Consumer Packaged Goods (CPG) industry. * Willingness to learn system configuration * Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work. . Master Data Maintenance Create and maintain supply chain master data in SAP and other ERP systems, including materials, vendors, and purchasing info records. Perform regular audits to ensure data accuracy, completeness, and compliance with global standards. Coordinate with regional teams to validate and align master data inputs. Execute SAP mass maintenance requests in a timely fashion. Support data governance initiatives and documentation of data maintenance procedures. 2. Supplier Web Portal Administration Manage user access and supplier profiles for Nordson's custom supplier web portal to ensure timely updates to contacts and other requested information. Support onboarding and training of new suppliers and buyers on portal functionality and expectations. Manage interfaces between the web portal and Nordson systems that use FTP, EDI, and API connections. Collaborate with 3rd party web host to design and implement new pages and processes. 3. Purchasing Teams Support and Training Provide day-to-day support to purchasing teams on data entry, reporting tools, and system transactions. Develop and deliver training materials and sessions on Nordson systems and tools including SAP, SharePoint, and Power BI. Act as a liaison between purchasing teams and IT to resolve system, authorization, or data-related issues. Share successful processes across regional teams to support division-led execution. 4. Business Intelligence Reporting Develop and maintain Power BI dashboards to track KPIs such as supplier delivery and quality performance as well as spend quartile analysis. Use SQL and Power Query to extract, transform, and combine data from various sources. Collaborate with planning and procurement teams to define reporting requirements and deliver actionable insights. Ensure data accuracy and consistency across reports and dashboards. 5. Process Improvements and Automation Identify opportunities to streamline manual processes using Power Automate, PowerShell, and SharePoint workflows. Lead or support automation projects that improve data flow, reporting efficiency, or supplier communication. Collaborate with cross-functional teams to implement and test new digital tools or enhancements. Qualifications and Experience Required Bachelor's degree in supply chain management, business, logistics, or a related field. 8+ years of experience in supply chain processes and analytics Advanced Microsoft Excel ability related to data transformation, merging, and cleanup as well as chart or graph creation for presentation to end users. Strong attention to detail and commitment to data quality. Excellent communication, training, and collaboration skills. Ability to manage multiple priorities and work effectively in a global, cross-functional environment. Demonstrated capacity to adapt and master new systems, platforms, and tools. Preferred Subject matter expertise with supply chain ERP processes in systems including SAP, Microsoft Dynamics, Oracle, or JD Edwards. Knowledge of Microsoft Power BI dashboard reporting with data scripting in DAX or M a plus. Knowledge of Microsoft tools Power Automate and Power Query for process automation. Experience with scripting languages such as SQL and VBA. Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Business Analyst - Data Operations is responsible for developing requirements, business processes, and documentation to support data initiatives, including data warehousing, ETL, analysis, data quality, and governance services. This role assists internal customers in understanding data tools and assets, while also defining business processes and requirements. The Business Analyst - Data Operations works closely with vendors, various internal business partners, data engineering, and analytics teams to improve data services and business processes related to loan servicing and portfolio management. Job Responsibilities: • Partner with internal customers to understand business needs and opportunities and convert them to technical requirements for data engineers. • Work directly with vendors and partners on data integration projects. • Develop process maps and drive continuous process improvements. • Help develop data models and integration flows for various CM partner channels. • Support roll-out and maintenance of data governance services, including data glossaries, business rules, stewardship, semantic models, etc. • Support roll-out of data security, privacy, and compliance initiatives. • Participate in projects and troubleshooting to improve various aspects of data quality (uniqueness, integrity, accuracy, consistency, and completeness). • Coach business users in support of best practices. • Support process monitoring and analysis. • Develop analysis and automation tools for business users. Qualifications and Skills: • Bachelor's degree in Business, Information Technology, Information Systems, or a related field, or equivalent work experience. • Experience in business analysis within technology settings, covering process mapping, requirements gathering, work planning, and collaborative brainstorming. • Experience running meetings and facilitating projects. • Excellent prioritization and problem-solving skills. • Excellent customer service and communication skills. • Skilled in building relationships and influencing others. • Skilled in presenting technical ideas in business-friendly language. • Skilled in working independently and taking initiative. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

As an INSXCloud Business Analyst you will work with cross-functional teams throughout the organization, including the PMO, Development, and other business stakeholders. This role reports directly to a Business Analyst, Team Lead and will be an essential contributor to our existing team of seasoned business analysts. You will work both independently and within the group to complete project deliverables that include site features, upgrades, and large-scale enhancements to our health insurance quoting and enrollment platform. ESSENTIAL DUTIES AND RESPONSIBILITIES * Continual evaluation of platform process flows and form a deep understanding of any impact stakeholder requested changes may introduce. * Act as the subject matter expert (SME) on assigned projects. * Translate high-level project requirements into development-ready technical documentation, user stories, and acceptance criteria. * Develop test case scenarios that align with project outcomes and acceptance criteria. * Execute manual user-acceptance testing (UAT) within test environments and identify gaps or bugs. * Communicate insights and plans to cross-functional team members and management. * Serve as a liaison between INSXCloud, the development team, clients, and business stakeholders. * Monitor project deliverables and ensure timely completion of project milestones. * Identify defects within the platform and define required fixes. * Other duties as assigned.

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Interns Job Qualifications: Skills: Business, Data Management, Organizing Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Sponsorship is not available for this role. At GDIT, our people are our business. We pride ourselves on the work our innovators do to support and secure some of the most complex government, defense, and intelligence projects across the world. We wouldn't be successful without our ability to attract new talent to join our team. What sets a GDIT internship experience apart from other organizations in the industry? GDIT's Summer Internship Program is designed with you in mind! Our internship provides you the opportunity to be a part of a collaborative team that is helping to solve our clients' most challenging matters. Throughout GDIT's 10-week Summer Internship Program, you will have the opportunity to do the following: Work side-by-side with GDIT professionals delivering work for clients. Collaborate with a team of peers to research and propose solutions to a current business challenge. Participate in a mentoring circle led by an early career champion. Interact with GDIT leaders. Participate in professional development. How You'll Make this Internship Opportunity Your Own Our Business Analysis Summer Internship is designed to make a direct impact on a broad variety of projects and help to co-create and deliver successful solutions to GDIT's clients. As a Business Analyst Intern, you'll play a key part in driving company success by solving complex problems that enable insights into operational performance. A Day in the Life Use modeling and analytics to understand how business decisions impact our bottom line. Learn how to leverage new tools and technologies. Collect and analyze information by reviewing databases, interpreting reports, and communicating evaluations with key team members. Produce reporting on an as needed basis (daily, weekly, monthly) Communicate complex data through comprehensive methods. Calculate and evaluate business metrics to meet ongoing organizational or client informational needs. Assist in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives. Assist in planning and designing business processes. Formulate recommendations to improve and support business activities. Various duties that enhance the productivity and procedures of the company The Must-Haves Currently enrolled in an associate's, bachelor's or master's degree program in Business Administration, Finance, Statistics, Economics or related discipline from a United States-based college or university. Basic understanding of Microsoft Office products (e.g., Word, PowerPoint, SharePoint, Excel, and Teams) What You'll Need to Deliver your best every day Strong interpersonal and written communication skills. Ability to build meaningful relationships with manager and members of your team in a remote environment. Must be able to prioritize tasks, be self-aware enough to identify and correct your mistakes, and not be afraid to ask for help when needed. Passion for problem-solving and desire to develop into a strong business leader. Be active in seeking out ways to develop yourself and gain new knowledge personally and professionally. Intuitiveness with an ability to identify and solve complex problems related to rapidly changing technology. A sense of genuine, intellectual curiosity and a nimble mindset What you Offer as a Stand-Out Candidate Previous work experience related to your field of study. Proficiency in Excel, specifically data analysis, pivot tables, VLOOKUPs, and charts Broad knowledge of project management and data analytics Analytical and quantitative skills: working with and synthesizing big data into actionable insights. Comfortable using data software to conduct analyses and synthesize findings. GDIT interns are paid and full-time (40 hours/week) for 10 consecutive weeks. Applicants should have a minimum of one semester remaining in their studies after their internship concludes. Take the first step and apply today! Note: We receive a high volume of applications and review them on a rolling basis. We encourage you to apply as soon as possible. Our goal is to follow up with you within two weeks of your application. #GDITInternship The likely salary range for this position is $43,888 - $0. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA VA Falls Church Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Lead Salesforce Business Analyst is a strategic partner to the AST leadership team and is responsible for driving data-informed decision-making across sales and operational functions. This role focuses on analyzing sales performance and customer forecasting trends; optimizing complex sales processes; evaluating and determining global capacity; and identifying revenue growth opportunities. Leveraging strong business acumen and technical expertise, the analyst will develop and maintain advanced, self-service analytic tools, performance dashboards, and models that support strategic decision-making and execution-driving accelerated revenue growth, improved sales productivity, and enhanced margin performance within our Salesforce environment. This is a remote/home-based position. Preference will be given to candidates located within reasonable travel distance of STERIS headquarters in Mentor, Ohio. This may include those who can commute by car or fly in periodically. Ideally, the selected candidate will be able to visit the Mentor office a few days each month. Travel Requirements: To effectively support and service our AST customers, the ideal candidate must be willing to travel approximately 30% domestically and 10% internationally. What You'll do as a Lead Business Analyst Design and deliver advanced reporting and analytics to provide actionable insights into sales performance, Customer engagement, revenue and volume trends. Align Salesforce capabilities with business strategies by delivering functional and technical solutions that support organizational goals. Conduct detailed business analysis to translate challenges into clear specifications and lead implementation for sales and leadership teams. Architect and design scalable, high-performance Salesforce solutions using lean methodologies. Analyze business requirements, assess platform capabilities, and recommend efficient solutions leveraging native Salesforce features and automation tools. Lead cross-functional teams through the design, development, testing, and deployment of Salesforce and integrated enterprise applications. Manage Salesforce-related projects from initiation through execution, including planning, estimation, risk mitigation, and stakeholder communication. Facilitate collaboration across sales, marketing, finance, and IT to gather data needs, prioritize enhancements, and ensure successful solution delivery. Provide guidance on Salesforce architecture, integration strategies, and industry best practices to support continuous improvement and scalability. Oversee testing and validation of new Salesforce features and updates to ensure data accuracy, reliability, and alignment with business needs. Drive continuous improvement of Salesforce-centered analytics and reporting functionality, including configuration, customization, and integration with other systems. Develop and execute change management strategies, including user training and documentation, to promote adoption and maximize ROI from Salesforce enhancements The Experience, Skills and Abilities Needed Required: Bachelor's degree in Business Administration, Finance, Economics, Information Systems, Data Analytics, Statistics or related field. At least 10 years of experience in business analysis and/or data engineering, with at least 5 of those years involving hands-on work with Salesforce CRM (e.g., Sales Cloud, Service Cloud). Proven experience leading business analysis initiatives in Agile environments, with a strong track record of applying those skills within Salesforce to deliver strategic, data-driven outcomes. Strong background in solution architecture, business process redesign, and stakeholder engagement. Experience with functional testing, UAT, and SIT sessions. Proven track record of driving revenue and margin growth through strategic, complex data analysis and CRM system enhancements. Must have Salesforce Certified Platform Administrator, Salesforce Certified Platform Administrator II, and Salesforce Business Analyst Certification. Preferred: Master's degree preferred. Deep understanding of business processes within the healthcare or life sciences industry preferred. Medical device industry experience / knowledge is desired but not required. Familiarity with HIPAA, HITECH, and other healthcare compliance standards. Additional certifications are preferred not required: Platform App builder, Salesforce Certified Health Cloud, Certified Sales Cloud or Einstein Analytics and Discovery Consultant. Experience with Snowflake database administration is helpful. Reporting analytics (CRM Analytics, Tableau) preferred. Skills: Strong analytical, problem-solving, and communication skills. Ability to translate complex business needs into technical solutions and actionable insights. Proficiency in Agile methodologies and project management tools. Strong verbal and written communication skills to interact with stakeholders at all levels. Strong expertise in Apex, Visualforce, Lightning Components, Salesforce integrations, and strong foundation in managing Salesforce environment. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental and Vision Benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity and Paternity Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career #LI-SA2 #ZRSA-1 #LI-Remote Pay range for this opportunity is $105,400.00 - $136,400.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Job Information Technology Schedule Full-time Job is only avaialble in the above locations There may be a hiring bonus which may be used for relocation expenses There is no remote/virtual work scenario Job Title Intermediate/Senior/Lead Business Systems Analyst Responsibilities: General Provide leadership to project teams to lead external vendors on projects Provide organizational leadership to project team members Act as the technical leader for requirements, facilitating requirements and ensuring a quality on time delivery to the business customer Intermediate BA: Under minimal supervision, facilitate the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency and overall productivity. Work cohesively with developers, business units, external vendors, and other test team members. Responsible for the coordination of test planning for various types of projects. Works on project teams that are developing or modifying moderately complex information systems. Includes analysis and documentation of business and system requirement and coordinating testing. Analyzes business unit requests and understands business requirements, works with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff. Responsible for all artifacts and tasks produced in the Requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder Requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams also includes Test Plans and test cases. Senior / Lead BA: Provides leadership to project teams and external vendors and works with the business to facilitate on time delivery of projects Provide mentoring to fellow team members in all areas including vendor management, artifact management, and all related tools. Lead the business analysis and testing processes and collaborate with project teams and external vendors in the delivery of software solutions for TCM Technology Services and our trading partners. Translate stakeholder needs into system requirements. Works closely with and provides leadership to other project team members and vendors that are developing or modifying complex information systems. Maintains positive working relationships between Annuity Services, Technology Services and our Trading Partners. Facilitates the elicitation and documentation of business and functional requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams; also includes Test Plans and test cases. Qualifications: General Experience leading structured projects in a complex technical environment Proven ability to lead external vendors Ability to provide, receive, and act on critical feedback Proven ability to work within a structured team environment and assist with successful delivery of projects Intermediate BSA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline. Minimum of 2-4 years experience in business analysis. 2-4 years of industry experience preferred. Senior BA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing). Minimum of 5 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Lead BA: Bachelor's degree, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing) or equivalent education/experience. Minimum of 8 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Additional Information All your information will be kept confidential according to EEO guidelines.

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business * Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. * Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. * Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. * Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects * Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. * Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. * Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. * Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. * Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. * Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. * May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions * Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. * Engage adjacent ITP teams where additional skill sets and knowledge are required. * Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community * Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. * Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). * Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. * Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. * Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). * Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). * Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): * Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D * Professional certification and/or experience leading professional development activities in business analysis, change management or project management. * Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. * Experience in the Consumer Packaged Goods (CPG) industry. * Willingness to learn system configuration * Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Business Analyst - Data Operations is responsible for developing requirements, business processes, and documentation to support data initiatives, including data warehousing, ETL, analysis, data quality, and governance services. This role assists internal customers in understanding data tools and assets, while also defining business processes and requirements. The Business Analyst - Data Operations works closely with vendors, various internal business partners, data engineering, and analytics teams to improve data services and business processes related to loan servicing and portfolio management. Job Responsibilities: * Partner with internal customers to understand business needs and opportunities and convert them to technical requirements for data engineers. * Work directly with vendors and partners on data integration projects. * Develop process maps and drive continuous process improvements. * Help develop data models and integration flows for various CM partner channels. * Support roll-out and maintenance of data governance services, including data glossaries, business rules, stewardship, semantic models, etc. * Support roll-out of data security, privacy, and compliance initiatives. * Participate in projects and troubleshooting to improve various aspects of data quality (uniqueness, integrity, accuracy, consistency, and completeness). * Coach business users in support of best practices. * Support process monitoring and analysis. * Develop analysis and automation tools for business users. Qualifications and Skills: * Bachelor's degree in Business, Information Technology, Information Systems, or a related field, or equivalent work experience. * Experience in business analysis within technology settings, covering process mapping, requirements gathering, work planning, and collaborative brainstorming. * Experience running meetings and facilitating projects. * Excellent prioritization and problem-solving skills. * Excellent customer service and communication skills. * Skilled in building relationships and influencing others. * Skilled in presenting technical ideas in business-friendly language. * Skilled in working independently and taking initiative. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Lead Salesforce Business Analyst is a strategic partner to the AST leadership team and is responsible for driving data-informed decision-making across sales and operational functions. This role focuses on analyzing sales performance and customer forecasting trends; optimizing complex sales processes; evaluating and determining global capacity; and identifying revenue growth opportunities. Leveraging strong business acumen and technical expertise, the analyst will develop and maintain advanced, self-service analytic tools, performance dashboards, and models that support strategic decision-making and execution-driving accelerated revenue growth, improved sales productivity, and enhanced margin performance within our Salesforce environment. This is a remote/home-based position. Preference will be given to candidates located within reasonable travel distance of STERIS headquarters in Mentor, Ohio. This may include those who can commute by car or fly in periodically. Ideally, the selected candidate will be able to visit the Mentor office a few days each month. Travel Requirements: To effectively support and service our AST customers, the ideal candidate must be willing to travel approximately 30% domestically and 10% internationally. What You'll do as a Lead Business Analyst * Design and deliver advanced reporting and analytics to provide actionable insights into sales performance, Customer engagement, revenue and volume trends. * Align Salesforce capabilities with business strategies by delivering functional and technical solutions that support organizational goals. * Conduct detailed business analysis to translate challenges into clear specifications and lead implementation for sales and leadership teams. * Architect and design scalable, high-performance Salesforce solutions using lean methodologies. * Analyze business requirements, assess platform capabilities, and recommend efficient solutions leveraging native Salesforce features and automation tools. * Lead cross-functional teams through the design, development, testing, and deployment of Salesforce and integrated enterprise applications. * Manage Salesforce-related projects from initiation through execution, including planning, estimation, risk mitigation, and stakeholder communication. * Facilitate collaboration across sales, marketing, finance, and IT to gather data needs, prioritize enhancements, and ensure successful solution delivery. * Provide guidance on Salesforce architecture, integration strategies, and industry best practices to support continuous improvement and scalability. * Oversee testing and validation of new Salesforce features and updates to ensure data accuracy, reliability, and alignment with business needs. * Drive continuous improvement of Salesforce-centered analytics and reporting functionality, including configuration, customization, and integration with other systems. * Develop and execute change management strategies, including user training and documentation, to promote adoption and maximize ROI from Salesforce enhancements The Experience, Skills and Abilities Needed Required: * Bachelor's degree in Business Administration, Finance, Economics, Information Systems, Data Analytics, Statistics or related field. * At least 10 years of experience in business analysis and/or data engineering, with at least 5 of those years involving hands-on work with Salesforce CRM (e.g., Sales Cloud, Service Cloud). * Proven experience leading business analysis initiatives in Agile environments, with a strong track record of applying those skills within Salesforce to deliver strategic, data-driven outcomes. * Strong background in solution architecture, business process redesign, and stakeholder engagement. * Experience with functional testing, UAT, and SIT sessions. * Proven track record of driving revenue and margin growth through strategic, complex data analysis and CRM system enhancements. * Must have Salesforce Certified Platform Administrator, Salesforce Certified Platform Administrator II, and Salesforce Business Analyst Certification. Preferred: * Master's degree preferred. * Deep understanding of business processes within the healthcare or life sciences industry preferred. * Medical device industry experience / knowledge is desired but not required. * Familiarity with HIPAA, HITECH, and other healthcare compliance standards. * Additional certifications are preferred not required: Platform App builder, Salesforce Certified Health Cloud, Certified Sales Cloud or Einstein Analytics and Discovery Consultant. * Experience with Snowflake database administration is helpful. * Reporting analytics (CRM Analytics, Tableau) preferred. Skills: * Strong analytical, problem-solving, and communication skills. * Ability to translate complex business needs into technical solutions and actionable insights. * Proficiency in Agile methodologies and project management tools. * Strong verbal and written communication skills to interact with stakeholders at all levels. * Strong expertise in Apex, Visualforce, Lightning Components, Salesforce integrations, and strong foundation in managing Salesforce environment. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental and Vision Benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity and Paternity Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-SA2 #ZRSA-1 #LI-Remote Pay range for this opportunity is $105,400.00 - $136,400.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.