Technical specialist jobs in Schenectady, NY - 562 jobs

Peckham Industries Pay Range: $22.00 - $22.00 Salary Interval: Intern Description: Application Instructions About Us: Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our "family by choice" ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company's construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components. Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable. Position Description Job Summary: Peckham's paid Internship Program is designed to add practical, relevant experience to your field of study while welcoming you into our family by choice culture. As an Automation Intern, you will assist and support our Automation Team with essential projects, while gaining invaluable experience for your future career. Key projects and tasks include but are not limited to troubleshooting electrical and automation issues within the plant, assisting with the installation of additional sensors at our Rensselaer facility, installing and troubleshooting camera systems, documenting horsepower, breaker sizes, and starter specifications for the plants, and supporting the expansion of fuel systems. Majors applicable to this internship opportunity include IT, Electrical and Mechatronics majors, as well as other relevant majors. Only completed applications with all required attachments received by Monday, May 11, 2026, will be considered. Essential Functions: Safety. Protect friends and family--At Peckham, safety is our priority. Willingness to learn and follow all safety guidelines across our different lines of business and even in corporate offices. Integrity. Execute work with honest, a positive attitude and productive approach. Experience a learning environment where questions are welcomed. Dedication. Contribute professional work in a timely and organized manner as outlined in a syllabus. Work with masters that continuously seek to be the best they can be. Efficiency. Collaboration and create value through employee engagement, sustainability, and stakeholder partnerships to deliver the best results. Position Requirements Requirements, Education and Experience: 1. Excellent Attendance and Punctuality. 2. You are responsible for your own housing and reliable transportation. 3. Strict adherence to all safety protocol, OSHA safety rules and regulation required. 4. Current enrollment at an accredited college or university with a 3.0 or higher GPA 5. Successful submission of our online application by Monday, May 11, 2026, and: • A cover letter or paragraph stating your major and what intrigues you about it. • A resume including your LinkedIn profile, if you have one. • One written recommendation (e-mail ok) from a current or previous employer, teacher, or professor 6. Proficient written and verbal English communication skills 7. Excellent analytical and problem-solving skills. Attention to detail and a commitment to quality. 8. Strong communication skills, both written and verbal, and the ability to work collaboratively in a team environment. 9. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). 10. Legal right to work in the U. S. Please note: The program is scheduled to run for ten weeks, Monday, June 1, 2026, through Friday, August 7, 2026, but can be flexible to the student's needs. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Position may require up to 50% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business. Work Environment/Physical Demands: Work environment is dependent upon internship placement and may operate in a professional office or physical work environment. The professional work environment is mostly sedentary, outside of travel. Some internships may involve heavy work that includes heavy lifting, working near moving mechanical parts and loud equipment, the ability to sit or stand for long periods of time as well as lifting, pulling, bending, kneeling, squatting, climbing, walking, reaching, driving, and repetitive motion. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. Equal Opportunity Employer Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact ***********************. Compensation details: 22-22 Hourly Wage PI13c1dc4468df-37***********6

Ready to build relationships, solve problems, and make an impact every day? APEX is seeking a motivated and hardworking Product Support Specialist to join our clients Customer Service Center. APEX Placement and Consulting has partnered with an exciting company in Albany, NY looking for a Product Support Specialist to support their Customer Service Center. In this role, you'll work closely with customers to maintain strong relationships, identify new business opportunities, and support their machine parts offerings-all while delivering exceptional service in a fast-paced environment. Keep reading for more details! What's in it for you: 8am to 4pm Competitive hourly rate at $50k-$70k depending on experience Direct Hire Medical, Dental and Vision 401K Paid vacation/holiday Profit Sharing What your day will look like: Serve as the primary point of contact for customers, delivering support and assistance through phone, email, and in-person interactions. Respond to customer questions, resolve concerns, and provide clear information about products and services in a professional and courteous manner. Prepare quotes, process orders, and coordinate equipment deliveries accurately and efficiently. Work closely with internal teams to address customer issues, escalate complex matters when needed, and ensure timely resolution. What we are looking for: Associate's degree or a minimum of two years of experience in customer service, sales, or a related role. Strong customer service skills with a focus on professionalism and responsiveness. Excellent verbal and written communication abilities. Capable of understanding customer needs and recommending effective solutions. Well-organized with the ability to manage priorities, handle multiple tasks, and meet deadlines. Comfortable working independently as well as collaborating within a team environment. Flexible and adaptable in a fast-paced, changing environment; takes initiative, remains accountable, and works proactively. Prior sales experience preferred, particularly within manufacturing or automotive parts industries. Technical or mechanical aptitude is a plus. At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we're excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Profile : Desk side Support Location : Albany, NY 12203 Duration: 12+ months with a possible extension of 4 years Job Duties: · Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues. · Deployment of systems to new users. · Migration of users from existing systems to new hardware including setup of the image and all standard applications. · System Administration tasks on systems that are part of the support requirement. · This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews. Basic Skills, clearances and other elements required, in order of importance, and number of years' experience, where applicable, in each skill: · Experience in a corporate deskside environment. 2+ years. · Windows 7/Windows 10, 4 yrs · Hardware troubleshooting experience, 4 yrs · Understanding of system backup and recovery methodologies and their implementation 2 yrs. · Candidates must be team members comfortable in multi-company organization. · Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner. · Other: Strong verbal and written communication skills required. Additional Information For more information, Please contact Shubham ************

Job Description About the Role: The IT Support Specialist is critical in ensuring the smooth operation and maintenance of our organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization. Qualifications: Associate's degree or higher in Information Technology or related field preferred 2-3 years' experience in a technical support or help desk role Basic understanding of computer hardware, operating systems (Windows, mac OS), and common software applications Familiarity with networking concepts such as TCP/IP, DNS, and VPN Strong problem-solving skills and ability to communicate technical information clearly to non-technical users Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) Experience with remote support tools and ticketing systems Knowledge of cybersecurity principles and best practices Familiarity with cloud services and virtualization technologies Exceptional interpersonal, organizational, follow-through and communication skills Prior experience supporting a diverse user base in a fast-paced environment Responsibilities: Respond promptly to user inquiries and technical issues via phone, email, or in-person support Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices Install, configure, and maintain operating systems, applications, and security software Document support activities, solutions, and procedures to build a knowledge base for future reference Assist with IT asset management, including inventory tracking and software license compliance Collaborate with other IT team members to escalate and resolve complex technical issues Provide end-user training and guidance on best practices for technology use and security Participate in system upgrades, backups, and routine maintenance tasks to ensure optimal performance A skilled IT Support Specialist is able to efficiently troubleshoot and resolve a wide range of technical issues encountered by users daily. Strong communication skills are essential for translating complex technical concepts into understandable guidance for end-users. Problem-solving abilities help to quickly identify root causes and implement effective solutions to minimize disruption. Benefits: Collaborative, fast-paced environment Health, Vision, and Dental Insurance Life Insurance 401(k) with company match Paid Time Off Employee Discounts

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title : Technical Support Specialist / Onboarding, Reporting Duration: 12 months contract Location: Albany NY Position Requirements/Technical Skills: Project Scope- duties of position Public Health MU Onboarding Project This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure. The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities. Daily Tasks will include but are not limited to the following: Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application and network access logs of Windows and Linux based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicates effectively with both end users and other technical staff. Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. PART A: The ONE MANDATORY REQUIREMENT: Mid-Level PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10. 48 months experience troubleshooting hardware and software issues. 48 months providing end user support with software applications. 48 months experience communicating with users, stakeholders and business analysts to determine business needs. 48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams. 36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems. 36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior. 36 months experience in developing n-tier applications. 36 months experience maintaining quality controls and procedures. 36 months of experience in developing and maintaining information technology technical documentation for end user support. Bachelor's degree or greater in computer science, computer engineering, information technology or public health Qualifications Bachelor's degree or greater in computer science, computer engineering, information technology or public health. Additional Information Local candidates preferred. Immediate interview and placement! Any Visa type..

Basic Qualifications Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is preferred at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Put your engineering talent to the ultimate test. At General Dynamics Mission Systems, we create the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced our teams often redefine what's possible for the world. If you want to be a leader with the company that delivers smart solutions for our nation's challenges, this is your opportunity. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. In our highly collaborative and global environment, you'll analyze the effects of projects upon various areas such as Engineering, Facilities, and the labor pool to determine the most practical and cost-efficient methods to obtain the required resources and participate in the tactical planning for completion of identified project segment. Essentially, you'll perform research and engineering laboratory functions involving the layout, building, testing, troubleshooting, and repairing devices, assemblies, subsystems, and systems as well as perform technical activities which impact the proposal, system level design, detail design and manufacture of advanced electronics systems. As an Advanced Engineering Support Specialist - Trident II for the D5LE2 program, you'll be a member of a cross functional team responsible for developing, modeling, and coordinating requirements for the next generation Fire Control System. Other responsibilities include systems design and Integration/Test. What sets you apart: MagicDraw Modeling D5LE2 missile or SLBM experience FCS experience Columbia-class or Ohio-class submarine experience Success leading the systems development life cycle with strong proficiency with requirements management and system modeling tools Creative thinker motivated to apply technical standards and methodologies to develop solutions Collaborative team player with the ability to provide technical leadership and position others for success Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer requirements with win-win solutions Commitment to ongoing professional development for yourself and others Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is fully on-site or Hybrid/Flex. While on-site, you will be a part of the Building 130 facility in Pittsfiled, MA 01201. We are not offering a relocation package at this time. #LI-Hybrid Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $101,357.00 - USD $109,672.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Opportunity As a trusted federal contractor, IMG delivers mission-focused solutions that support government customers and the people who serve them. We are currently hiring a Help Desk Analyst who will handle IT customer service and incident resolution. They will also address root causes of technical incidents which may require specialized entities to resolve and remain familiar with and the ability to support older technologies. Candidates must have an active Top Secret or Q clearance to qualify. Key Responsibilities Call Center Triage tickets via two (2) communication channels: telephone, web, and walk-ins. Current Help Desk provides phone support and support through tickets submitted by personnel via the web Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles Account Management Resolve account lockouts / Two-factor authentication (2FA) blocks Manage account creations, enablement, disablement, and terminations Issue new passwords, temporary passwords, new 2FA credentials Manage need-to-know (permissions) for accounts Hardware Troubleshoot and resolve basic hardware issues for hardware peripherals Troubleshoot and diagnose hardware issues for escalation to desktop support to perform repairs Create work orders for desktop support to move, add, or change computers and/or peripherals Software Troubleshoot and resolve basic software issues for both commercial-the-shelf (COTS) software products, as well as in-house developed applications Assist in obtaining new software licenses for customers Miscellaneous Troubleshoot and resolve basic web or SharePoint issues Assist with issues regarding shared folders or groups Security Clearance Requirement Q, Top Secret Key Responsibilities Call Center Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP's current Help Desk provides phone support and support through tickets submitted by personnel via the web Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles Account Management Resolve account lockouts / Two-factor authentication (2FA) blocks Manage account creations, enablement, disablement, and terminations Issue new passwords, temporary passwords, new 2FA credentials Manage need-to-know (permissions) for accounts Hardware Troubleshoot and resolve basic hardware issues for hardware peripherals Troubleshoot and diagnose hardware issues for escalation to desktop support to perform repairs Create work orders for desktop support to move, add, or change computers and/or peripherals Software Troubleshoot and resolve basic software issues for both commercial-the-shelf (COTS) software products, as well as in-house developed applications Assist in obtaining new software licenses for customers Miscellaneous Troubleshoot and resolve basic web or SharePoint issues Assist with issues regarding shared folders or groups Troubleshoot and resolve basic computer support or software questions Provide training for basic computing questions or tasks Qualifications High school diploma IT help desk/call center experience, minimum required years can vary depending on highest degree level: High school diploma + 7 years Associate's Degree + 5 years Bachelor's Degree + 1 year Basic understanding of MS Office software suite Basic understanding of computer equipment and core client system software Strong customer service skills Experience presenting technical solutions and concepts through verbal and written communications in a clear and concise manner Active Q or Top Secret security clearance Preferred Qualifications: A+, Sec+, HDI certification or similar certification with supervisor approval Excellent customer support experience and soft skills to ensure end-user satisfaction Ability to multi-task and prioritize requirements and end user requests as required Triage and basic troubleshooting/resolution. Ability to collaborate with other helpdesk analysts Ability to demonstrate proven success with adaptability - willingness to evolve with technology while ensuring data accuracy standards Hourly rate: $25-36 About IMG Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years. IMG Benefits: Health, dental, vision, and life insurance Short term and long term disability insurance 401(k) with generous company match Health Savings Accounts (HSA) Personal leave plus paid federal holidays Professional development and training assistance IMG is an equal opportunity employer including disability and protected veterans or other characteristics protected by law.

DeNooyer Chevrolet is seeking a Technology Specialist to provide our customers with product knowledge pertaining to the features, benefits, functionality and safety system of their vehicle during the delivery process. Deliver (at the dealership) all new and used vehicles to the new owner Complete & Explain all paperwork associated with the purchase of a vehicle with the customer Provide our customers with product knowledge pertaining to the features, benefits, functionality and safety system of their vehicle during the delivery process Educate/Introduce products and accessories that are beneficial to the customer and ownership of their new vehicle. To effectively excel in this role, you MUST: Demonstrate a professional appearance, demeanor and communication style Have a passion and curiosity for the automotive industry Work effectively as a team member, as well as an individual Enjoy interacting, connecting and communicating with customer's, guests, and fellow team members Willing to work evenings and Saturday's Requirements: Must have a valid NYS License Customer service/relations experience Benefits We Provide: Salary and Weekly Bonus

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Provide in-person, one-on-one or small group assistance to students during Center hours at the Mark Hopkins Assistive Technology (AT) Center. Remind students to sign in and out of the Center. Input daily visits into the One Drive database. Train students on the use of the Live Scribe Echo Pens. Distribute and collect pens, notebooks, cartridges, charging cables. Review loaner program policies with student, obtain signed loaner agreement. Train and assist students in the use of Kurzweil 3000. Assist students in setting up a personal account with Bookshare to obtain alternate format text. Train students on the use of other center technology as well as the built-in accessibility features in Microsoft and Google. Work with other Peer Technology Specialists to plan and host technology-related educational events for students. Attendance at least 2 workshops held in the AT center Assist with recruitment of future Peer Technology Specialists. Ensure that the Center is kept neat and all belongings/equipment are safe and secure in their respective places. Upon leaving make sure the door is securely locked, both at lunch time and end of day. Review and familiarize with the Assistive Technology Center handbook. Clean and check workstations after each student use. Insure that all student accounts are logged out after each use. Requirements: Be a positive role model and advocate for the Center. Provide resources and create a welcoming space for all students. Possess confidence in welcoming students and finding out what their needs are. Possess excellent communication skills. No previous technical work experience or skills required, but an interest in technology is strongly encouraged! Additional Information: This position is only open to current MCLA students who have been awarded federal work study. Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director Human Resources. Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment. Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Title IX Coordinator and Equal Opportunity Officer, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both. Lucas Morrill Interim Title IX Coordinator and Equal Opportunity Officer 375 Church Street, North Adams, MA 01247 Telephone: ************** **************** U.S. Department of Education, Office for Civil Rights 33 Arch Street, 9th Floor Boston, MA 02119-1424 Telephone: **************; FAX: **************; TDD ************** ***************** Application Instructions: Applicants should electronically submit an application by clicking on the APPLY NOW button below. For additional information on this position, please contact the hiring manager, Donna Poulton, at **********************.

Progressive Global Energy is a world-leading staffing company committed to connecting the right talent with the right opportunity in the diversified energy industry. We support our clients and candidates' needs by delivering safe and compliant manpower services quickly and effectively. Job Description Utilizing the Service Now tool to manage incident tickets to resolution. Provide high quality technical support to quickly resolve tickets Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact. Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly. Windows Certification and experience in support of both Windows and iOS based machines. Analyze and monitor all open FFHD incidents and determine which incidents require FFHD escalation and follow up with respective incident owners. Provide onsite support on business applications once trained by the Application Support Teams Provide recommendations for new or existing knowledge articles to be developed which will assist in maximizing first time fix rates. Add/modify/delete users, groups and roles Password and license management Qualifications Excellent customer service and telephone communication skills. Experience in using active directory, making technical config changes on backend systems without disruption. Experience in using IT systems and relevant software to raise (when needed) and manage incidents tickets Problem solving skills. Analytical skills to identify trends in issues reported and identify areas for improvements. Experience of the concepts, objectives and life-cycle of Knowledge Management activities Knowledge of ITIL governance and control processes and procedures Flexible, adaptable and able to learn new concepts quickly Excellent communication and collaboration skills Strong analytical skills Strong focus on detail, documentation development and quality assurance Additional Information All your information will be kept confidential according to EEO guidelines. Please contact: Shane Medrano ************

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. Qualifications Job Profile- JR. Windows Linux Specialist Duration- 12 Months Location- Menands, NY Candidates should have at least 36 months (3 Years) experience, and at least one of the following should apply 1. Experience troubleshooting hardware and software issues 2. Experience providing end user support with software applications 3. Experience communicating with users, stakeholders and business analysts to determine business needs 4. Experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams 5. Experience interpreting system level, application level and network access logs for Windows and Linux based systems 6. Experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior 7. Experience in developing n-tier applications. 8. Experience maintaining quality controls and procedures 9. Experience in developing and maintaining information technology technical documentation for end user support. 10. Bachelor's degree or greater in computer science, computer engineering, information technology or public health Additional Information If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at janeaskitc.com

The ideal candidate starts with a good understanding of operating systems and application support, basic but solid networking (DHCP, DNS, TCP/IP, Windows Domains, and M365), good people skills and a solid work ethic. The position involves multiple daily interactions with associates from various departments, managing work from a ticketing system and being a responsible, credible source of assistance to professional staff. *This is an in-office position, remote work will not be considered* Primary Responsibilities Provide first-line support for a wide variety of trouble tickets related to computers, software, hardware, phones, peripherals, wireless devices, A/V equipment, and anything else technical in nature. Respond either in-person, remote control, or by driving to our sites. Build and prepare desktop images to automate and simplify desktop management. Manage Active Directory accounts, basic o365 mailbox issues, Windows image creation and maintenance. Escalate unresolved or complex issues to Tier 2 or Systems Administration teams with relevant context. Maintain IT assets and inventory. Participate in company information security efforts, policy and process documentation, equipment inventory, service availability, system up-time, network availability and other initiatives to improve the department. Follow up with associates to ensure issue has been resolved for high level satisfaction and work with other team members and escalate when required. Participate in an on-call schedule. Assist coworkers with related duties and projects as needed. Projects and duties may require work outside of normal working hours. Qualifications Experience with troubleshooting and advanced knowledge of computers, operating systems, printers, network connectivity, mobile and wireless devices, copiers, and scanners. Expertise with Microsoft Windows and Office products in a Windows Domain. Good listening, written and oral communication skills with the ability and interest in delivering exceptional customer service. Problem solving skills and ability to cope with new and different problems. Self-initiative and motivation to work without requiring strict supervision. Ability and desire to learn new skills quickly in a stressful environment. Valid driver's license and own transportation. Travel is required. Work overtime or on-call as needed. Working Environment Duties are performed in an in-person office environment but may occasionally be required to perform job duties outside of the typical office setting. Physical Requirements Interaction with people and technology while either standing or sitting. Must be able to communicate face-to-face and on the phone. Must be able to lift up to 50 pounds unassisted, climb stairs, and crawl beneath desks and in tight areas. Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Full-time, Temporary Description The Technology Specialist 1 is a key member of MASS MoCA's technology team, working to support the technology needs of the institution and its staff, as well as supporting the health, maintenance, efficiency, and continual improvement of technology infrastructure. Duties and Responsibilities: Receive, review and process incoming help requests from MASS MoCA staff. Provide responsive support in person, email, via phone or remote connection. Provide exceptional customer service and route or triage problems appropriately to ensure a quick and appropriate conclusion. Leverage ticketing platform to track help requests and end user hardware. Monitor help requests to ensure customers have proper follow-up and issues are resolved quickly. Escalate problems as necessary to get needed resources to provide successful solutions in a timely manner. Contribute to a culture of high quality and friendly customer service. Perform routine entry-level maintenance on hardware and software. Provide guided technology assistance for MASS MoCA events, such as with AV. Participate in project planning. Solve problems collaboratively with other team members. Create, promote and provide technical training, tools, and documentation resources for staff. Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice. Requirements Requirements and Qualifications: Associates Degree or higher, or equivalent years of experience. 1-2 years experience, preferred. Experience working with customers to solve technical computer problems. Some form of phone and helpdesk support. Excellent communication skills. Ability to work in a team and follow direction to the letter. Ability to handle stress and conflict professionally. Ability to work with people to solve technical problems, often in high pressure situations. Strong ability to learn new technologies and tools. Adaptability, flexibility and an attitude towards learning new skills. Demonstrated technical, analytical, organizational, communication, planning and writing skills. Orientation to detail and quality assurance a must. Problem solving skills. Ability to apply critical thinking to situations. Strong attention to detail, highly organized. Strong, empathetic verbal and written communication skills. Competent in organizational, time management skills. Demonstrates good judgment, problem solving and decision making skills. Certifications: A+ preferred. Hands-on expertise with IT tech support preferred. Experience with Google Workspace, Windows, and Mac operating systems. Work Conditions: Indoor/Outdoor work in uncontrolled temperature environments is required. Must be physically able to perform lifting a variety of heavy and sensitive equipment-including, but not limited to: servers, computers, monitors, printers. Must be able to work in an environment with construction level noises. Must be available to work outside the normal schedule, and occasionally on-call. Must be able to wear PPE as required. Physical Requirements: Physically able to do physical work which may include some heavy and sustained lifting (up to 50 lbs.) squatting, bending, stooping, carrying, climbing ladders up to 25 feet, working an 8-hour shift, and other functions. This position requires ability to work a flexible schedule, with availability on weekends and holidays, and for events, programs, and festivals, including those after museum hours or overtime as needed. May need to work at heights to 40 feet; follow industry and reasonable safety standards and practices to ensure safety to self and others Must be able to stand and walk for long periods of time Ability to read and comprehend written directions, instructions, and safety information in order to safely perform job functions. Compensation and Benefits: This is a temporary and non-exempt position. In accordance with Massachusetts Wage Transparency Act, we are disclosing a good-faith salary range for this position: $22-$25/hour. This reflects our reasonable expectation at the time of posting. Final compensation will be influenced by factors such as experience, education, licensure, and qualifications, and this range is not a guarantee for any individual employee. Massachusetts Earned Sick Time Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications-including those missing the requested documents-may not be fully considered. About MASS MoCA: MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10-16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations. MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Details: In this role, you'll support the service center and customers throughout the sales process by tailoring electrical products and solutions to meet specific customer needs. You'll help select the right technologies, prepare technical documentation, and serve as a go-to technical resource during the quoting and proposal process. You'll also play a role in identifying new business opportunities through networking and proactive outreach. This position works closely with internal sales and service teams. What You'll Do Develop and deliver customized solutions, product packages, and applications with your team (power distribution upgrades, relay upgrades, drives, generator grounding, custom bus work, or switchgear/switchboard) Understand customer requirements and clearly explain how proposed solutions meet their needs Coordinate and support product demos and technical presentations Assist with sales proposals and contract negotiations to help win new business What We're Looking For Bachelor's degree in Electrical Engineering (preferred), or Associate degree with 4+ years of related experience, or High school diploma/GED with 6+ years of related experience Experience with power distribution upgrades, relay upgrades, drives, generator grounding, custom bus work, or switchgear/switchboard modifications preferred Valid driver's license and passport (or ability to obtain one) AutoCAD experience is a plus Willingness to travel up to 20% domestically Must be authorized to work in the U.S. #INDE

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Responsibilities · Actively engages in the new system rollout for CargoWise throughout the USA · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · Respond to queries, either in person or over the phone. Write software training manuals. · Train staff on computer software (ie. Microsoft Office) and system upgrades. · Maintain daily performance of computer systems. · Respond to email messages for customers seeking help. · Install and support PC Hardware, PC Software, labeling, troubleshooting, synchronization of printers, and scanners. Clean up computers. · Run diagnostic programs to resolve problems. · Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. · Install computer peripherals for users. · Learn the Cargowise system to properly support the staff by achieving certification. Performs other related duties and projects as requested or assigned by the IT manager. Skills Required · Bachelor's degree in Computer Science, Information Technology and or related field. · Freight Forwarding System experience is a must and Cargowise experience is highly preferable · Minimum of 1-2 years of related experience in troubleshooting PC Hardware, Network and Software related issues. · A+ or CompTIA, Microsoft MCSA or any similar Information Technology certifications a PLUS · Working knowledge of Windows platform and Office Suite software. · Exceptional communication skills, both verbal and written. · Detail-oriented, organized and works with a high degree of accuracy. · Forward-thinking vision and a demonstrated interest in using IT resource to support business goals. · Experience working with Cargowise is a plus · Strong problem-solving skills. · Must have a high level of professionalism and confidentiality.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Front Office Trading Desk Support Provide daily on-site support to Fixed Income and Delta One desks in NYC; occasional travel to Greenwich, CT Start coverage at 6:30am to align with market hours; ensure continuous trader workstation availability Ability to respond to high-severity incidents within strict SLAs, provide root cause analysis, and partner with trading systems teams to prevent recurrence Excellent customer service skills with the ability to prioritize and execute tasks independently while remaining calm under intense pressure Exceptional communication and interpersonal skills with the ability to act as the first point of contact for traders, managing expectations and delivering solutions immediately SME on supporting Windows operating systems andctroubleshooting PC hardware Trading Desk Technology Asset Management Ensure trading workstations are fully operational andcoptimized for low-latency performance, with rapid turnaround on replacements or upgrades Maintaining and adding to monitoring automations to stay ahead of issues Maintain an accurate, real-time inventory database of all trading desk assets, including software licenses and entitlements tied to front-office applications Enterprise & Trading Application Support Provide hands-on support for traders and desk staff across trading specific apps/systems and core enterprise apps Trading OMS systems (Matrix, GLMX), DealerWeb, CME Brokertec, BBG Terminals, FENICS BGC, Cloud9, Okta, Slack, Google Workspace, Office365, Box, Atlassian suite, Zoom, ConnectWise, Airtable, Azure File Shares POC for all external trading platform support to keep trader specific systems operational Maintain and create automations to monitor trader specific systems in real time Leverage enterprise and trader AI tools to improve front desk daily operations and performance Assist users with access, troubleshooting, and workflow issues across these platforms, escalating to system administrators when back-end changes are required Act as a power user and first point of contact for trading desk staff leveraging these systems in daily workflows Support onboarding and training of new hires on enterprise and trading applications, ensuring smooth ramp-up for front office teams Partner with infrastructure, InfoSec, and IT to coordinate patches, upgrades, and entitlement changes without disrupting trading operations Documentation Maintain clear, user-friendly documentation of trading desk support procedures, troubleshooting steps, and quick-reference guides in Confluence Create and update knowledge base articles specifically for front office teams to speed issu resolution and reduce repetitive requests Capture and share lessons learned from major incidents and post-mortems to continuously improve trader support practices Scripting & Automation Leverage scripting skills (PowerShell & Python preferred) to automate repetitive desktop support tasks (e.g. workstation setup, log collection, monitoring scripts) Experience designing and implementing Slack bots, chatbots, and/or RPA solutions to streamline trader workflows, enhance user engagement, and improve operational efficiency WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) and Intune is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range$96,000-$130,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.