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  • CSR/LOT ATTENDANT

    Ace Parking Management, Inc. 4.2company rating

    Technical support representative job in Newport Beach, CA

    Compensation Range: $19.00 - $20.00 per hour About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Accountability: Assist with office duties, including answering phones and emails. Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment. Assisting customers with locating vehicles. Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary. Resolving customer requests, questions, and complaints. Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts. Actively look for ways to assist customers. What we are looking for: A valid CA Driver's License Must be able to stand and walk up to 8 hours per shift. Must be able to speak clearly, distinctly, and effectively using tact and diplomacy. Experience dealing with irate customers and resolving customer issues and/or complaints. An outgoing and enthusiastic personality. Willingness to do whatever it takes to earn a "Thank You." What We Can Offer You for All Your Hard Work: $19 - $20 Per Hour Medical, dental, vision, life insurance coverage for full-time, eligible employees. Flexible Spending Accounts for full-time, eligible employees 401k Vacation/Sick for full-time and part-time employees Holiday for full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
    $19-20 hourly 7d ago
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  • Technical Support

    LTS-Video Solutions for Security Professionals

    Technical support representative job in Industry, CA

    Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered
    $39k-65k yearly est. 4d ago
  • Customer Service Representative

    Caliber Collision Repair Services 3.7company rating

    Technical support representative job in Irvine, CA

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Business Operations, Retail
    $32k-41k yearly est. 1d ago
  • Customer Service Representative

    Karen Kane 3.6company rating

    Technical support representative job in Vernon, CA

    We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service. About the Role - Job Responsibilities Include: Respond, answer, and resolve any customer inquiries and concerns Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise Communicate with customers who are experiencing various issues through emails, phone calls, and live chat Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers Provide product detail to our Ecommerce team to help improve online product descriptions Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise Offer suggestions as needed to improve team processes or efficiencies Respond promptly and accurately to customer inquiries and requests Assist customers with placing, tracking, and returning orders Work with Ecommerce team on related initiatives and activities as needed Qualifications - Candidate Requirements: High school diploma / GED Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred Ability to read, write, and speak in both English and Spanish (bilingual) Self-motivated with the ability to question and learn new tasks quickly Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions Highly motivated, energetic and upbeat personality Microsoft Office Knowledge - Outlook, Excel, and Word Ability to work independently and with a team Pay range and compensation package - Benefits: 401k plan with partial company match Comprehensive healthcare, dental, and vision plan Clothing discount Voluntary life insurance, as well as short-term and long-term disability policies Voluntary free annual biometric health test Early access to company sample sales Company-sponsored Wellness program Access to free monthly health & mindfulness webinars Seasonal monetary awards for participation in company Fitness Challenges Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others
    $28k-35k yearly est. 3d ago
  • Information Technology & Administrative Specialist

    Dramabox

    Technical support representative job in Glendale, CA

    About the Role We are looking for a proactive and detail-oriented IT & Admin Specialist to join our team. This role is a on-site position combining hands-on IT support with administrative and workplace operations. You will be responsible for maintaining daily IT infrastructure, managing assets, supporting vendor operations, and ensuring a smooth and efficient office environment. Key Responsibilities • Provide day-to-day technical support for hardware, software, IT security, configuration, and system upgrades. • Manage desktop IT support and troubleshoot network issues; assist with office network design and optimization. • Maintain and update the fixed asset inventory in collaboration with the asset manager; conduct regular audits, transfers, and disposals. • Oversee maintenance of IT equipment to ensure optimal performance and utilization. • Handle procurement of administrative items (e.g., office supplies, equipment, plants, consumables); perform cost comparisons and control expenses. • Process monthly administrative expense reports in accordance with SOPs. • Liaise with and manage suppliers and service providers; ensure service quality through regular evaluations and ongoing communication. • Maintain a clean, safe, and energy-efficient office environment by implementing 5S management standards. • Support daily workplace needs such as seating arrangements, office access control, and refreshments. Qualifications • Bachelor's degree in Information Technology, Business Administration, or related field preferred. • 1+ years of experience in IT support and/or office administration. • Familiarity with network configuration, Windows/Mac troubleshooting, and basic hardware maintenance. • Strong organizational skills with attention to detail. • Excellent communication skills and a proactive problem-solving attitude. • Experience with vendor management and procurement processes is a plus
    $77k-112k yearly est. 3d ago
  • Technical Support Specialist Tier III

    Amen Clinics, Inc., A Medical Corporation 4.1company rating

    Technical support representative job in Costa Mesa, CA

    The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.
    $45k-56k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist Level 1

    National Community Renaissance 4.7company rating

    Technical support representative job in Rancho Cucamonga, CA

    National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training. National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions. We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement. RESPONSIBILITIES Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc. Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management. Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments. Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution. Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information. Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management. Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments. Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home. Ability to work flexible hours. Ability to travel is required. Must possess a valid drivers license, current automobile insurance and reliable form of transportation. Qualifications SKILLS & EXPERIENCE Technical Proficiencies: Experience working in an ITsupportenvironment utilizing the latest tools and methodologies. This includes but not limited to tools and methodologies such as Active Directory, Exchange, Office 365, and ITIL processes. Basic network troubleshooting skills, including wired and wireless technologies with an understanding of TCP/IP, DNS and DHCP. Also, the ability to self-manage time, priorities, and daily workload with little supervision while being able to switch gears and work collaboratively on larger-scale projects or problems. Platform Agnostic: Knowledge in supporting and troubleshooting current Apple and Windows operating systems, all popular mobile platforms like iOS and Android, troubleshooting the current versions of Microsoft Office(Outlook, Word, Excel & PowerPoint), as well as prior experience with troubleshooting and supporting network infrastructure. Experience with Yardi Voyager 7 is a plus. Soft Skills: Excellent active-listening skills are required to understand our customers concerns and/or needs. Superior critical thinking and problem-solving abilities to work through technical issues. Outstanding verbal communication, presentation, and interpersonal skills with strong attention to detail are necessary to work collaboratively with the IT team, our customers, staff, and vendors. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Operate computer and office equipment. Standing, walking, sitting Exposure to various types of weather conditions Driving FLSA Non-Exempt
    $41k-52k yearly est. 19d ago
  • Technical Services Representative

    Carlisle Companies 4.2company rating

    Technical support representative job in Ontario, CA

    The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems. This role requires a considerable amount of travel. The position will ideally be located in the Ontario, California area. Duties and Responsibilities: Technical Support & Cross-Functional Coordination Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates. Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines. Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products. Assist leadership with SOPs and product documentation updated Other duties as assigned Equipment, Operations & Quality Control Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle's standards and required timeframes. Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions. Conduct periodic and random QC inspections to ensure adherence to required quality standards. Document all product or equipment performance issues and support formal Root Cause Analysis (RCA). Required Knowledge/Skills/Abilities: Applied experience in polyurethane/polyurea products, equipment, and applications. Knowledge of equipment operations, basic troubleshooting, and maintenance coordination. Proactive problem-solving and ability to make fast, sound decisions in dynamic environments. High attention to detail and accuracy in documentation and reporting. Strong understanding of production processes, quality control, and safety protocols. Demonstrated record of influencing key internal and external stakeholders in the design process. Must be willing to travel up to 75% of the time. Must have a passport with the ability to travel outside the US. High School Diploma or Equivalent Education and Experience: High school diploma or equivalent Minimum of 3-5 years of experience as an applicator spraying polyurethane insulation systems with at least 1 year of technical troubleshooting experience with Graco, PMC, and or other manufacturers' equipment. Direct experience with polyurethane technologies and equipment a plus. Working Conditions: Work may take place at customer work sites with possible exposure to the outside environment, including high and low temperature extremes. Significant travel is required, which necessitates the ability to drive/ride long distances in a motor vehicle or Fly commercial airlines. When providing support during the application process, the wearing of PPE will be required, which may include a respirator, protective suit, gloves, and eye protection. When not working at a job site, work can be done in a home office that has been outfitted to allow for the use of Teams meetings and provides a sufficient level of internet access and bandwidth. #LI-MN1
    $44k-62k yearly est. 17h ago
  • Help Desk Analyst

    Byram Healthcare 4.6company rating

    Technical support representative job in Huntington Beach, CA

    Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority/high impact issues, as well as ensure a high degree of customer service and customer focus ESSENTIAL JOB FUNCTIONS: Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week. Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal. Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers. Demonstrates a highly developed sense of integrity and commitment to customer satisfaction. Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed. Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base. Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction. Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool. Anticipates customer needs and proactively identifies solutions. Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time. Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems. Escalates high priority, high impact issues to the internal support teams. Adheres to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.). SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. EDUCATION & EXPERIENCE REQUIRED: BA/BS degree, preferably in Computer Science, or equivalent experience is preferred 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices Experience in a large corporate environment KNOWLEDGE SKILLS & ABILITIES: Working knowledge of Active Directory Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 Able to work in a team oriented, collaborative environment with a strong customer service focus Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment Able to build rapport with a variety of personality types and users at all levels Able to communicate to and work with senior management and end users Strong working knowledge of remote access security techniques and products Email architecture, services and protocols, Outlook configurations Citrix, VPN Client and Web Familiarity with Blackberry, iPhone, Android, and air Card/hotspot mobile devices TCP/IP, internet, intranet, Cisco VPN and firewall technologies Exposure to or knowledge of ITIL practices Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
    $39k-55k yearly est. 60d+ ago
  • Instructional Support Technician (Instructional Support Technician II), College of Natural Sciences - Physics

    California State University System 4.2company rating

    Technical support representative job in San Bernardino, CA

    Required Qualifications: * Knowledge of the principles of performing support services. * Knowledge of the principles, methods, and techniques related to the discipline and their curriculum. * Knowledge of the materials and supplies in the discipline curriculum and their uses. * Ability to plan, organize, and schedule activities * Ability to operate technical equipment related to the discipline. * Ability to maintain records * Ability to adjust and perform simple maintenance of technical and scientific equipment. Preferred Qualifications: * Experience working in an academic department in higher education. * B.S. Degree in Physics * Knowledge of the principles, methods, and techniques related to Geology and Physics and their curriculum. * Knowledge of the materials and supplies in the Geology and Physics curriculum and their uses. * Ability to operate technical equipment related to Physics and Geology. * Ability to adjust and perform basic/common maintenance of technical and scientific equipment. * Ability to communicate with constituents in a professional and respectful manner. * Ability to complete and pass the CSUSB Defensive Driver Certification. Compensation and Benefits: The salary offered will take into account internal equity and experience among other factors. Initial salary step placement will be Step 1-Step 3 ($4,595-$4,780/month) for qualified candidates. CSU Classification Salary Step Range: $4,595 - $6,694 per month (Step 1 - Step 20) The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here. Position Information: Full-time Non-Exempt Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: February 13, 2026 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at **************************************************************** Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit ********************************************************* Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at ******************. Smoking CSUSB is a smoke and tobacco-free campus. See policy at ******************************************************* Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: ******************************* Advertised: Jan 28 2026 Pacific Standard Time Applications close: Feb 13 2026 Pacific Standard Time
    $4.6k-4.8k monthly 23h ago
  • Technical Support Specialist (NE)

    Syncreon 4.6company rating

    Technical support representative job in Perris, CA

    Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience desired to accelerate their career. We are looking for a Technician Support Specialist, to join our Perris, CA location- It's an exciting time to join the DP World team! About the Role How you will contribute * Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. * Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification. * Monitors emails for alert notifications from the service desk and resolves or escalates these as required. * Provides change management support during the weekend when on call. * Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure. * Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle. * Provides onsite support for new site launches and server / network refreshes. * Other duties as assigned. Your Key Qualifications * A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted. * Solid attention to detail and the ability to create and document process and procedures. * Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community. * The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality. * Excellent organizational and problem solving skills. * Ability to handle multiple tasks. * Strong written and verbal skills in English. * A strong understanding and working knowledge of desktop hardware, operating systems and software. * A good understanding of network systems and protocols as well as server hardware and operating systems. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. Pay starts off at $29.42 About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Logistics, Technical Support, Supply Chain, Network Engineer, Change Management, Operations, Technology, Engineering, Management
    $29.4 hourly 23h ago
  • Support Technician- Open to CSULB Employees only

    The Beach 4.5company rating

    Technical support representative job in Long Beach, CA

    Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus-one of the largest in the CSU system-serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you'll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It's an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under the direction of the Information Technology Supervisor, the Technology Support Specialist provides on-site and remote support to administrators, faculty, staff, and students in the College of Health and Human Services, its academic departments, centers, and programs. The incumbent helps with installations, maintenance, and repairs for a variety of computer hardware, software, peripherals, and other computer related equipment. The Technology Support Specialist also provides support, maintenance, and upgrades computer classroom labs and classrooms with technology integration. Key Responsibilities Technology Support: Communicate effectively with users to understand their needs and provide assistance. Computer Deployment: Plan, coordinate, and execute the deployment of new and upgraded computer hardware and software. Provide support for operating systems, productivity software, and other software used by the College of Health and Human Services. Department CHHS Academic Support Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position ending 6/30/26 with no permanent status granted. Temporary assignments may expire prior to the ending date. Classification Technology Support Specialist I Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Hiring Range: The hiring range for this position is $4,595 (Step #1) - $5,492 (Step #10) per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,595 (Step #1) - $6,694 (Step #20) per month. Benefits At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program is just one way the CSU demonstrates its dedication to your success and well-being. To be eligible for full benefits at CSU, you must be appointed at least half-time (.50 FTE) and your appointment must last more than six months and one day. Eligible employees have access to this comprehensive benefits package, which includes: Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual. Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs. Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457. Educational Benefits: Tuition fee waivers for employees and eligible dependents. Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families. Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance. The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable CSU Employee Benefits Summary for details on the benefits available. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary. Knowledge, Skills, and Abilities Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Ability to meet deadlines and work under pressure. Apply technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and use of effective communication and listening skills. Ability to communicate technical information to technically diverse audience in a clear and concise manner as this relates to providing information technology support. Knowledge of computer technology, ability to analyze and troubleshoot complex computer systems and be able to apply these abilities to the day-to-day support of administration, staff, faculty, and students in the College of Health and Human Services. Knowledge of data and file structures, database systems and related utilities, and operating systems. This includes knowledge of SharePoint, Microsoft Office applications, networking protocols, Windows and Apple operating systems as this relates to providing information technology support. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree in computer science, Computer Engineering, Information Systems, or related technical field required. Application Procedures Click “Apply Now” to complete the CSULB Online Employment Application. Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Physical Summary Medium work- Job Involves lifting heavy weight objects (20-40 pounds) and or/ 20%- 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects withing the weight limits. Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Equal Employment Statement Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu. Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
    $4.6k monthly 2d ago
  • Customer Support Representative

    Socal Jet Services

    Technical support representative job in Long Beach, CA

    Job Brief: We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers. Responsibilities: Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies. Skills Required: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Familiarity with CRM tools. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.
    $38k-50k yearly est. 60d+ ago
  • Technical and Customer Support Representative

    Photobooth Supply Co

    Technical support representative job in Santa Ana, CA

    Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.
    $38k-50k yearly est. 6d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Riverside, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-50k yearly est. 22d ago
  • Services On Site Technician

    Lancesoft 4.5company rating

    Technical support representative job in Orange, CA

    Duration: 0-3+ Months (Possible Extension but no guarantee) Shift: 8 am to 5 pm (Monday to Friday) Dress Code: Smart Casual, comfortable shoes. No jeans. Driving: Yes Interview Type: Virtual via Microsoft Teams Job Description: The candidate will be responsible for first responder for service and supply request on fleet of printers. Install/move printers, monitor supply levels, replenish consumables, perform basis setup of IP address and print driver, customer service. In-Person Customer Service experience, basic PC and Networking, basic experience on operating printer and copier, basic mechanical and technical skill would be successful in this role. There will be extensive walking and standing around campus to visit customer's office/location of printer, occasional lifting.
    $56k-78k yearly est. 43d ago
  • Level I Technical Support Specialist

    Olea Kiosks 3.9company rating

    Technical support representative job in Cerritos, CA

    About the Company Olea Kiosks Inc. is a leading designer and manufacturer of self-service kiosks for a wide range of industries, including healthcare, hospitality, QSR, and government. With a commitment to innovation, quality, and customer satisfaction, we deliver custom kiosk solutions that power better user experiences. At Olea, we're not just building kiosks - we're building the future of self-service technology. About the Role As a Level I Technical Support Specialist, you'll be the first line of contact for technical support inquiries, helping customers resolve issues and keeping our deployed kiosk solutions running smoothly. This role blends technical troubleshooting with proactive service, offering a great opportunity to grow your IT and customer support skills in a dynamic environment. What You'll Do Respond to support requests via phone, email, and ticketing system Troubleshoot basic hardware, software, and networking issues Escalate unresolved cases to Level II Support or Field Service teams Document and manage service tickets and resolutions Provide support for kiosk operations and routine troubleshooting Coordinate parts tracking and inventory for deployed hardware Communicate service status updates to customers and internal teams Contribute to internal documentation and knowledge base Identify recurring issues and report trends Offer internal IT support as needed Participate in training and process improvements Why This Role Matters Your work ensures that our customers experience minimal downtime and maximum satisfaction with their Olea kiosks. By resolving issues efficiently and professionally, you help maintain the quality and reliability Olea is known for. Why You'll Love Working at Olea At Olea, you'll join a team that values innovation, collaboration, and continuous improvement. We're a growing company with a strong vision, where every team member's contributions make an impact. You'll find opportunities to learn, grow, and advance in a supportive, tech-forward workplace. Compensation & Schedule Status: Full-Time, Non-Exempt Schedule: Monday to Friday, typically between 6:30 a.m. to 5:00 p.m. Location: On-site at our Cerritos, CA facility Starting Pay: $24 to $26 per hour Ready to Apply? If you're ready to launch or grow your tech support career with a company that values its people and products, we'd love to hear from you. Apply now to join the Olea team. Requirements The ideal candidate will possess the following knowledge, skills, and abilities: High school diploma or equivalent At least 6 months experience in customer service, help desk, or technical support Familiarity with hardware/software troubleshooting Basic proficiency with Windows, Microsoft Office, and CRM/ticketing systems Strong communication and customer service skills Ability to stay calm under pressure and manage time effectively Attention to detail and strong documentation habits CompTIA A+ or Network+ certification is a plus Benefits At Olea Kiosks, we believe that taking care of our team is just as important as taking care of our customers. When you join us, here's what you can look forward to: Competitive Pay - Starting at $24/hour. Health Benefits - Medical, dental, and vision plans to keep you (and your family) healthy and happy. Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance. 401(k) Retirement Plan - Start planning for your future with our company-sponsored 401(k) program. Paid Time Off - Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work. Supportive Team Environment - We're a family-owned company, and genuinely care about our employees and their families. Opportunities to Grow - We love seeing our team members learn new skills, take on new challenges, and advance their careers. Great Culture - We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.
    $24-26 hourly Auto-Apply 7d ago
  • Customer Support Representative

    Extensishr

    Technical support representative job in Irvine, CA

    Who We Are Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making. Who You Are We are seeking a dedicated and talented Customer Support Representative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer Support Representative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution. What You'll Do Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues. Analyze customer problems and research effective solutions. Log and manage support tickets, ensuring timely resolution. Participate in on-call rotations as needed. Attend daily team huddles to stay aligned on tasks and updates. Prioritize and manage multiple open tickets simultaneously. Troubleshoot Machine-to-Machine hardware using company resources. What You Bring Skills required: Commitment to providing 5-star customer service. Strong relationship management across multiple communication platforms. Professional phone presence and etiquette. Excellent attention to detail and organizational skills. Technical aptitude with systems and software. Ability to work cross-functionally with Customer Relations and Service teams. Ability to work independently with minimal supervision. Effective multitasking skills. Strong email etiquette and verbal communication. Good listening, analytical, and problem-solving skills. Qualifications and Education Requirements: Associate Degree (AA) is preferred or equivalent business experience. 2+ years' experience managing customer relationships while ensuring the best possible customer experience. 2+ years' experience working in coordination, and customer support. Experience in a technology support or technical service environment is a plus. Physical Requirements: Must be able to sit for extended periods. Repetitive motion is required for computer entry. What We Offer A comprehensive Benefits package with employer contributions Medical benefits with employer contribution Dental and Vision with employer contribution Flexible Spending Plans and Heath Savings Account programs Basic Life and Personal Accident Insurance (Employer Paid) Ten (10) paid holidays Hourly Range - $19.00 - $21.00 Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements. #IND1
    $19-21 hourly Auto-Apply 13d ago
  • Desktop Support Analyst

    360 It Professionals 3.6company rating

    Technical support representative job in Long Beach, CA

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Job Term: Temp to hire Desired beginning and end dates of assignment: 9/12/2016 - 2/10/2017Location: Chancellor's Office (Address: 401 Golden Shore, Long Beach, CA 90802, United States) Position Title: Desktop Suppot Analyst Description of duties: Excellent customer services, communication skills, Windows 10 support, Mac support. Android and iOS support, printer support, rollout and deployment (Altiris), Service Now or similar ticketing system.Required skills and experience: Windows 7+ OS, Mac OS 10.10+, iOS 6+ Interview Type: Phone InterviewComments (optional): M-F 8am - 5pm, hour lunch, phone interview immediately Additional Information Regards, Vikas Kumar Vikas.kumar(@)360itpro.com
    $47k-64k yearly est. 60d+ ago
  • Tech Support Coordinator

    Multiquip Inc. 4.3company rating

    Technical support representative job in San Bernardino, CA

    About the Role: As a Technical Support Coordinator, you'll be the go-to resource for troubleshooting and supporting MQ Power equipment. Using your expertise in power generators and diesel engines, you'll guide customers through diagnostic steps and work to resolve issues over the phone, by email, or other communication channels. Whether it's a complex technical issue or a routine inquiry, you'll be the expert our customers rely on. Key Responsibilities: * Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment. * Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues. * Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues. * Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded. * Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions. * Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized. * Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives. * Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database. * Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive. What We're Looking For: Education & Experience: * Associate's degree or equivalent from a technical school or two-year college. * 3-5 years of hands-on single/three phase generator equipment experience or related training. * Previous experience with diesel-powered generators is highly preferred. * Skills & Expertise: * Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams. * Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources. * Experience with power generator equipment ranging from 6 kW to 600 kVA, engine data analysis, and interpreting engine DTC's. * Ability to communicate technical information clearly, both in writing and verbally. * Strong customer service skills, including effective telephone communication and problem-solving. * Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software. * Self-motivated with the ability to manage multiple tasks and work independently. Education & Experience: * Associate's degree or equivalent from a technical school or two-year college. * 3-5 years of hands-on electromechanical experience or related training. * Previous experience with diesel-powered generators is highly preferred Skills & Expertise: * Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams. * Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources. * Experience with electrical troubleshooting, engine data analysis, and interpreting system codes. * Ability to communicate technical information clearly, both in writing and verbally. * Strong customer service skills, including effective telephone communication and problem-solving. * Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software. * Self-motivated with the ability to manage multiple tasks and work independently. Physical Requirements: This position primarily involves office-based work and customer communication. A typical 8-hour workday includes extended periods of sitting, phone use, talking, hearing, reading, writing, and computer typing. The physical demands described below are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this role, the employee: Regularly sits for extended periods, frequently talks and listens to customers and team members, occasionally stands, walks, and reaches with hands and arm. Compensation and Benefits: * Compensation $25-$30/hr * Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date * Medical, Vision & Dental plans (including orthodontic coverage * Company paid Life, AD&D, short-term and long-term disability * Generous Paid Time Off - Accrue up to 4 weeks per year * 11 paid Holidays * 401(k), and other financial benefits * Tuition Reimbursement up to $5,250 a year * MetLife Hyatt Legal and AFLAC benefit plans * Employee Assistance Program
    $25-30 hourly Auto-Apply 13d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Fontana, CA?

The average technical support representative in Fontana, CA earns between $31,000 and $49,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Fontana, CA

$39,000
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