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Customer Support Coordinator (Direct Hire)
Ultimate Staffing 3.6
Technical support representative job in Minneapolis, MN
🔹 Now Hiring: Customer Support Specialist (Onsite - MN) 🔹
Join a global leader in technology serving major food and agriculture partners worldwide.
What You'll Do:
* Handle B2B daily customer inquiries (calls + email)
* Schedule service/repair visits and support the technical team
* Provide product and order support with a strong customer-first mindset
* Own customer issues through resolution and escalate when needed
What We're Looking For:
* 2+ years of phone-based customer service experience
* Service scheduling/dispatch experience highly preferred
* Salesforce or SAP exposure a plus
* Strong multitasking, communication, and problem-solving skills
Role Details:
* Salary: $50-60K
* Schedule: Mon-Fri, 8-5 (100% onsite)
* Direct hire with full benefits (medical, dental, vision, PTO, 401k contribution, etc.)
You'll join a collaborative, long-tenured team within a fast-growing, innovation-driven company that invests heavily in R&D and employee development.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$50k-60k yearly 4d ago
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Customer Service Technician
Akkodis
Technical support representative job in Bloomington, MN
Akkodis is seeking a Customer Service Technician for a Contract position with a client located in Bloomington, MN. Ideally looking for applicants to have a solid background in manufacturing and dispatching.
Pay Range: $22-25/hr. The rate may be negotiated based on experience, education, geographic locations and other factors.
Job Overview:
We are seeking experienced Customer Service Technician familiar with overseeing dispatching Tasks. This job is fit for you if you come in with experience into customer support and dispatching technicians.
If you are interested in this Customer Service Technician job in Bloomington, MN, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************
The Company will consider qualified applicants with arrest and conviction records.
$22-25 hourly 4d ago
Property & Casualty Insurance Customer Service Representative
Farmers Union Agency 4.6
Technical support representative job in Saint Paul, MN
We're hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
$31k-39k yearly est. 3d ago
Customer Service Representative
Taylor Corporation 4.3
Technical support representative job in Fridley, MN
Let Us Power Your Potential
Taylor Corporation isa dynamic, diversified companywith bigplans for the future-andyour career. We power our employees' potential and strive to createopportunityand security for every member of the team. Ifyou'reready for something bigger-more challenge, more variety, more pathways for professional growth-we should talk.We'repassionate about ourwork,we believe there is always a better way, andwe'relooking for people like you.
Ready toreach your potential?It'stime to look at Taylor.
Your Opportunity:Taylor is seeking a Customer Service Representative who is responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer's experience.
Your Responsibilities:
Respond to customer inquiries via phone, email, and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders, returns, and exchanges, while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Mentor and train Customer Service Representatives I and II, fostering a culture of continuous improvement
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Analyze customer feedback and identify trends to improve processes and service quality
Stay informed about product updates, industry trends, and best practices to enhance service effectiveness
You Must Have:
May require an associate's degree and 4-6 years of experience in the field or in a related area
Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software and CRM systems
Demonstrated ability to lead and mentor team members
Ability to sit for extended periods while working on a computer
Theanticipatedhourly rate for this position is $29.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just onecomponentof Taylor Corporation's total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
$29 hourly 4d ago
Customer Service Representative
Canteen One
Technical support representative job in Minneapolis, MN
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - North Loop location - 1 block from light rail transit - Free Parking - Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
A fresh approach to great results
Are you computer savvy and enjoy solving problems and talking to customers? This is not a "call center" and we don't sell widgets ... we focus on quality customer service in a complex environment. We are the direct channel between the Client and the Vendor. This entails intensive phone and computer work dealing with vending locations and vendors, and maintaining accurate computer records/inventory.
Requirements
Problem-solving and conflict resolution skills
Candidate must possess strong computer skills, including Microsoft Word and Excel
Excellent interpersonal communications skills
Strong customer service orientation
Positive internal and external work relationships
Professional composure in high-pressure, time-sensitive environment
Work independently
Preferences
JD Edwards (ERP system) experience a plus (or other ERP system, i.e. SAP, Oracle, PeopleSoft)
Education & Experience
High school degree required
A minimum of one year business experience in a customer service office environment, or a business setting requiring heavy customer service, computer and phone work is preferred.
If you find our company intriguing and the position sounds like a great fit ... what are you waiting for? Click Apply Now!
Achieving Leadership Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Keyword Search: CSR, Customer Service Representative
$31k-40k yearly est. 4d ago
Customer Service Support Specialist
Russell Tobin 4.1
Technical support representative job in Wayzata, MN
Russell Tobin's client a global food and agricultural companyis hiring a Customer Service Support Specialist in Wayzata, MN.
Job Title: Customer Service Support Specialist (Order Management)
Pay Rate: $18 - 19.66/hr
Schedule: Monday-Friday, 7:45 AM-4:15 PM CST
Type: Contract (Possible Temp-to-Hire)
Location: Wayzata, MN
Interview Type: In-person
Background Check: Required
Position Overview
We are seeking a Customer Service Support Specialist to assist with routine order management and customer enabling activities. This role supports established processes related to order intake, confirmation, processing, and fulfillment. The ideal candidate will help ensure smooth internal operations and contribute to a seamless customer experience.
Key Responsibilities
Assist in identifying obstacles in internal order management processes and coordinate corrective actions with internal teams.
Update internal stakeholders on order status, delays, or issues.
Generate order-related documentation following established procedures.
Resolve basic administrative or clerical issues related to order confirmation, processing, and fulfillment.
Review simple customer orders for credit checks, contract alignment, pricing accuracy, stock allocation, and transportation availability.
Follow standard procedures to provide order status, invoice details, and contract balance information to customer-facing representatives.
Handle moderately complex clerical, technical, or customer support tasks under general supervision.
Escalate more complex issues to appropriate staff.
Perform other duties as assigned.
Required Qualifications
High school diploma or equivalent
1-2 years of experience in mail or delivery services
Basic computer skills (Microsoft Outlook, Word, Excel)
Effective written and verbal communication skills
Ability to lift up to 35 lbs.
Preferred Qualifications
Entry-level customer service experience
Technical experience with MS Office and Outlook
1-2 years of dock experience
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$18-19.7 hourly 3d ago
Wires Support Specialist
United Bankers' Bank 3.9
Technical support representative job in Richfield, MN
As a Wires Support Specialist at UBB, you'll be at the heart of our financial operations, processing and monitoring domestic and international wire transfers while safeguarding against fraud and ensuring seamless daily reconciliations. This critical role combines technical precision with customer service excellence, as you help maintain the integrity of UBB's wire transfer operations.
Position is in our Richfield MN office and hours for this position will rotate among the following shifts:
7:00am to 3:30pm CST
8:00am to 4:30pm CST
8:30am to 5:00pm CST
9:45am to 6:15pm CST
Essential Responsibilities
* Performs startup and End of Day duties which include balancing UNET, FRB and correspondent wire system.
* Processes wire transfer activity including domestic & international imported files from UNET, FRB and correspondent wire system.
* Monitors and processes wires queues on correspondent wire system and UNET.
* Confirms amounts and details of faxed/emailed international wires with authorized customers.
* Manage Excel spreadsheets for specific types of wire activity.
* Monitors UBB account balance with FRB to eliminate occurrence of overdrafts.
* Notifies management of any questionable information or suspicious transactions.
* Reconciles incoming and outgoing wires to Federal Reserve Bank's report, and correspondent wire systems reports.
* Performs appropriate GL and DDA entries to reflect the day's activities and foreign dollar wires.
* Processes customer requests via phone, fax, and email and assists customers with UNET transactions.
* Provides concise, accurate and efficient customer service including answering calls and resolving problems related to wire transfer inquiries.
* Processes requests for the purchase of foreign dollar wires via select vendors.
* Reconciles US Dollar International wires on correspondent wire system sent to Vendor.
Monitors wires against OFAC watch-lists and decisions matches.
* Performs investigations pertaining to International and Domestic wire details to assist in eliminating fraudulent transfer of funds.
* Keeps supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates/communicates plans and activities with others to ensure a "team" approach.
* Duties as assigned.
Knowledge, Skills & Abilities
* Associate's degree in Business, Accounting or related field with 2+ years banking experience preferred
* High School Diploma or equivalent with 4+ years banking experience considered
* High attention to detail
* Basic accounting or bookkeeping knowledge
* Windows, Microsoft Edge, typing and 10 key accuracy
Benefits
* Medical, Dental, and Vision
* HSA with a generous company contribution
* Medical and Dependent Care Flexible Spending Accounts
* 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available
* 12 Paid holidays
To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at about-us/careers.
Pay Range
* $22.34 - $29.78 hourly; depending on education, qualifications, experience
* Annual bonus target: 5% of annual pay dependent on company and personal performance
Headquartered in Richfield, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our "
First
for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.
United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.
$22.3-29.8 hourly 4d ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Technical support representative job in Minneapolis, MN
As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technicalsupport including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$32k-37k yearly est. Auto-Apply 5d ago
Desktop Administrator
McGough 4.5
Technical support representative job in Saint Paul, MN
McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.
POSITION DESCRIPTION
The Desktop Administrator is responsible for maintaining and supporting the organization's desktop computing environment. This role involves administering Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to ensure secure, efficient, and reliable deployment, management, and monitoring of endpoints. The Desktop Administrator will work closely with the Manager of Helpdesk & IT Operations, IT teams and business users, to provide high-quality desktop experience.
QUALIFICATIONS
Required:
Bachelor's degree or 3 years of equivalent experience in computer science, information technology, or equivalent
2-4 years of experience supporting IT infrastructure in a hybrid environment including configuring and maintaining software deployment in a Microsoft environment, troubleshooting performance, connectivity and security issues across organizational equipment, and collaboration with IT infrastructure, network, security and non-IT personnel.
Preferred:
3+ years of experience supporting IT infrastructure in a hybrid environment
2+ years of experience with PowerShell scripting or other automation tools.
2+ years of experience supporting hybrid environments (on-prem and cloud).
2+ years of experience in supporting best practices for endpoint encryption and mobile device management
RESPONSIBILITIES AND TASKS
System Configuration & Installation:
Administer, configure, and maintain Microsoft SCCM for software deployment, patch management, and OS imaging.
Administer Microsoft Intune for mobile device management, application deployment, compliance policies, and endpoint security.
Monitor and troubleshoot endpoint performance, connectivity, and security issues across desktops, laptops, and mobile devices.
Ensure compliance with organizational IT policies, security standards, and regulatory requirements.
Assist with creating & maintaining desktop images, applications, and configuration baselines.
Collaborate with IT infrastructure, network, and security teams to ensure seamless endpoint integration and support.
Perform regular system updates, security patches, and software upgrades using SCCM and Intune.
Provide technicalsupport and escalation assistance to helpdesk and end-users as needed.
Create and maintain technical documentation, procedures, and reports.
Participate in IT projects, technology upgrades, and continuous improvement initiatives.
Support:
Assist with Service Desk application in managing customer assistance requests
Efficiently evaluate and resolve client-side software and hardware issues
Provide leadership in resolving Severity 2 and 3 issues
Appropriately involve other team members to assist with resolution of complex or business critical problems
Effectively and respectfully communicate with non-technical terms to customers
Understand and help to manage the print environment including office, jobsite and large format print solutions
Mentor other team members in specific knowledge of processes and applications
Knowledge transfer to other team members
Provide process documentation related to systems and applications
Identify and establish key metrics for the client-side environment
Other Duties:
Actively contribute as a member of the IT/IS team, collaborating to support shared goals and objectives
Represent McGough professionally at all events, upholding company standards and serving as a positive ambassador
Attend company meetings, pursuing ongoing personal and professional development to enhance skills and performance
Collaborate across departments and with external stakeholders to ensure cohesive project execution
Actively support and participate in Lean events, promoting the McGough Way and fostering a culture of continuous improvement
Perform additional duties as assigned to support team and project success
Other duties as assigned
OFFICE AND TRAVEL
Travel between office sites in the Twin Cities may be necessary to support the different office locations. It may also be necessary to visit a job site on occasion, so a good, reliable vehicle is required. Outstate travel may be necessary to satellite office locations. Mileage reimbursement provided.
PHYSICAL REQUIREMENTS
The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position involves sitting for extended periods of time at the employees' workstation and during meetings as well as while traveling, either by plane or car. Employee needs to be able to lift 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.
Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.
***
In alignment with our commitment to pay transparency, the base salary range for this position is $61,000 to $72,000, excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.
Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.
#IND-PC
$61k-72k yearly 2d ago
Help Desk Technician
Premium Waters Inc. 4.3
Technical support representative job in Minneapolis, MN
We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you!
Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technicalsupport requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.
Compensation: $22 - $26 hourly rate
Benefits include:
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) - Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program - Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Responsibilities include:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualifications and Skills:
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc.
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Microsoft certifications a plus
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
$22-26 hourly Auto-Apply 10d ago
Technical Support Specialist
Artech Information System 4.8
Technical support representative job in Golden Valley, MN
Job Title: TechnicalSupport Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications • High school diploma • Minimal call center experience - must • Minimum 2 year technical experience and/or technical degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-74k yearly est. 1d ago
Technical Support Specialist/Customer Service
Collabera 4.5
Technical support representative job in Golden Valley, MN
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Job Title
: TechnicalSupport Specialist/Customer Service
Location
: 1985 Douglas Drive Golden Valley MN USA 55422
Duration
: 6 months (high chances of extension)
Position summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as TechnicalSupport, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAP's functionality and be able to maneuver through the system efficiently
• Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
o Managing offsite inventory
o Planning/managing orders required for production lines
o Placing purchase orders with suppliers
o Perform manual shipping/invoicing transactions within SAP
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
• Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
• BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)
collabera.com
************
$67k-90k yearly est. 1d ago
Customer Support Representative - Full Time
Dohrn Transfer 4.4
Technical support representative job in Centerville, MN
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer SupportRepresentative at our Centerville, MN terminal.
Monday - Friday, hours can vary between 7:00am - 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.
Responsibilities
ESSENTIAL FUNCTIONS:
Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills.
May require occasional travel
Qualifications
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities.
Patience and empathy to handle stressful situations calmly.
Ability to multitask, manage time, and stay organized.
Ability to work both independently and as part of a team
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
$18 hourly Auto-Apply 39d ago
IT Help Desk Technician
Winmark Corporation 4.0
Technical support representative job in Minneapolis, MN
Job Description
We have great opportunities for a customer-focused IT Help Desk Technician (IT Support Center Technician) to join our talented team. Support Center Technicians are key in diagnosing and resolving software and hardware issues or questions related our franchisees' use of the Company's proprietary and third-party software. You will be an integral part of a collaborative team that provides comprehensive franchisee support. Winmark Corporation is a premier, nationally recognized franchisor of over 1300 resale retail stores in North America, including Once Upon A Child , Plato's Closet , Play It Again Sports , Music Go Round and Style Encore .
Primary qualifications for the IT Support Center Technician role include:
2 - 4 years of computer-related support and/or education, with A+ and/or Network+ certification preferred
Must possess knowledge of PCs and operating systems including troubleshooting capabilities and networking experience
Point-of-Sale hardware experience a plus
Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills
Strong organizational and time management skills, with the ability to prioritize multiple cases and projects
Ability to build strong relationships in a collaborative, team environment
Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees
Must be available to work some nights, weekends, and holidays (rotated across staff)
Familiarity with or willingness to learn AI technologies (e.g., Microsoft Copilot, chatbots, Ai-powered code editors, automation platforms). Demonstrated openness to adopting innovative technologies, including AI-based solutions, and a positive attitude toward continuous learning.
The IT Support Center Technician role is on-site at Winmark's Plymouth, Minnesota location. Annual salary is $45,000 - $50,000 DOQ, plus discretionary profit sharing and great benefits package.
At Winmark Corporation you will work in collaboration with others who are passionate about cultivating strong relationships and those who want to make a positive influence on communities, while making a sustainable impact on the world. At Winmark you will discover what it's like to work for a company where taking care of our people is genuinely a top priority - where we seek out those looking for a career, not just a job, and we offer exceptional benefits.
In exchange for your talent, Winmark offers rich health and welfare benefits such as a low premium, low deductible health plan, dental insurance, company-paid life and short-term disability insurance, generous paid time off, profit sharing, 401(k) retirement plan, and more. Open doors, relationships and taking care of our people are essentials of the Winmark culture; we offer career pathing, development opportunities and promote from within. Looking to surround yourself by people that help you become your best you, then let's connect!
Local candidates preferred; no relocation assistance.
$45k-50k yearly 20d ago
Computer Field Tech Position-Roseville MN
BC Tech Pro 4.2
Technical support representative job in Saint Paul, MN
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Customer Support Representative
Staffing Proxy
Technical support representative job in Bloomington, MN
Staffing Proxy is partnering with Fasikl, an innovative Minnesota\-based med\-tech company, to hire a Customer SupportRepresentative. This role supports patients and caregivers who rely on Fasikl's FDA\-cleared AI therapeutic device.
You will help users successfully onboard, navigate the product, and resolve questions relating to device use, orders, and general support needs.
Position Overview
The Customer SupportRepresentative is responsible for delivering timely, accurate assistance to patients and caregivers. This includes answering calls and emails, supporting onboarding and setup, troubleshooting device or connectivity issues, and documenting interactions. This role requires strong communication skills, empathy, and technical competence to solve problems effectively.
This is an on\-site position.
Key Responsibilities:
Serve as the primary point of contact for patients and caregivers.
Guide new users through onboarding, device setup, and usage questions.
Troubleshoot device and connectivity issues and assist with resolution steps.
Maintain accurate documentation of all interactions within support systems (e.g., Zendesk).
Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
Identify patterns in patient feedback and escalate insights as appropriate.
What We're Looking For:
Compassionate communicator with strong verbal and written skills.
Technically competent and able to troubleshoot device and connectivity issues confidently.
Organized and detail\-oriented with strong documentation habits.
Experience in customer service, patient support, medical device support, or call centers preferred.
Familiarity with tools like Zendesk, Salesforce, EMRs, or similar platforms is a plus.
Bachelor's degree preferred but not required.
Why This Role Matters
You will play a key role in supporting patients who depend on a first\-of\-its\-kind AI therapeutic device. Your guidance helps ensure users feel confident, supported, and successful throughout their experience with the product.
Compensation & Benefits:
Pay range: $22-$25\/hr
Medical, dental, and vision insurance
PTO \/ paid holidays
401(k)
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$22-25 hourly 40d ago
Tier 1 Support Specialist / Information Technology Spec 1
Minnesota State 3.5
Technical support representative job in White Bear Lake, MN
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union:
214: Minnesota Association of Professional Employees
City:
White Bear Lake
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$25.54 - $38.34
Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States.
Job Description
Position Purpose
This position provides primary first-level technicalsupport within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams.
Position Responsibilities
* Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person.
* Maintain college computing hardware and software.
* Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs.
Salary Range:
$25.54 - $38.34/hour
(DOQ - Salary Placement will be done at time of hire.)
Minimum Qualifications
* Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience).
* Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems.
* Basic working knowledge of one or more network operating systems, including administration of user accounts.
* Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience.
Physical Requirements
* This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting.
* This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment.
Preferred Qualification
* Experience supporting technology usage in an educational setting.
* Strong customer service experience and skills.
* Knowledge of Extron integrated multimedia control systems and their programming.
Other Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held.
This position requires successful completion of employment references and a driver's license background check.
Work Shift (Hours / Days of work)
Monday - Friday 9:30am - 6:00pm
Telework (Yes/No)
Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process.
Application Procedure
To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources.
Internal Applicants - Please make sure your applications materials reflect how you appear in Workday.
All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs - Employees" in Workday via the search bar at the top to view open positions.
External Applicants - Please make sure to use your legal name on your application materials.
Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.
Please upload the following documents to your application.
* Cover letter/letter of interest.
* Current resume.
You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.
These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.
Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to ****************
For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information.
About
Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year.
We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training.
With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community.
As a "community" college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners.
Century College. Discover What's Next!
To learn more about Century College or Minnesota State, visit ************************ or *****************
For questions, please contact Century College Human Resources at ****************
Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************.
Link to Century College's Non-Discrimination Statement
************************about/non-discrimination-statement
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
02-25-2026
Position End Date:
Open Date:
01-08-2026
Close Date:
01-08-2026
Posting Contact Name:
Kim Claggett
Posting Contact Email:
************************
$25.5-38.3 hourly Auto-Apply 9d ago
IT Executive Support Specialist
Nvent Electric Plc
Technical support representative job in Saint Louis Park, MN
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Be the primary point of contact and escalation for Executive and C-suite users.
Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
Expedite issue resolution for executives by coordinating across IT teams.
Strong teamwork skills to collaborate effectively with other team members.
Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
Troubleshoot moderate to complex hardware, software, network, and operating system issues.
Lead projects to improve IT operations and systems.
Collaborate with various groups to understand their technology needs and challenges.
Take ownership of issues to ensure timely resolution according to SLA.
Analyze, diagnose, and resolve moderately complex end-user problems.
Provide remote support for systems and applications.
Expedite issue resolution by coordinating with team members and management.
Accurately document details of issues, troubleshooting, and resolutions.
Maintain knowledge base articles to assist other technicians.
Identify appropriate assignment groups and transfer tickets accordingly.
Provide on-call support during non-business hours when needed.
Other duties as assigned
YOU HAVE:
Ideally 5+ years of experience in enterprise IT support
Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs
Ideally 5+ years supporting Windows and iOS environments in large enterprises
Expertise supporting Microsoft Teams, conference rooms, and boardroom
Logitech Tap and Crestron device experience a plus
Expert knowledge of Windows 10/11, Office 365, iOS, device management.
Experience with SCCM, Azure AD, Active Directory, O365
Experience with disk imaging including PXE booting devices using SCCM.
Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience supporting the deployment and changes of networking infrastructure.
Maintain accurate inventory of IT assets.
Strong leadership and project management skills.
Ability to manage executive relationships with poise and professionalism.
Strong problem solving and advanced troubleshooting skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation skills.
Ability to meet physical demands of role.
Desire to continuously expand your technical knowledge.
Experience working with ticket management systems (FreshService experience a plus).
.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at **************
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:
$26.10 - $48.50 Per Hour
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
#LI-OR1
#LI-Onsite
#INDOTH
$26.1-48.5 hourly Auto-Apply 60d+ ago
Tier 1 Support Specialist / Information Technology Spec 1
Metropolitan State University 4.0
Technical support representative job in White Bear Lake, MN
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Tier 1 Support Specialist / Information Technology Spec 1
Institution:
Century College
Classification Title:
Information Technology Spec 1
Bargaining Unit / Union:
214: Minnesota Association of Professional Employees
City:
White Bear Lake
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$25.54 - $38.34
Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States.
Job Description
Position Purpose
This position provides primary first-level technicalsupport within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams.
Position Responsibilities
Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person.
Maintain college computing hardware and software.
Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs.
Salary Range:
$25.54 - $38.34/hour
(DOQ - Salary Placement will be done at time of hire.)
Minimum Qualifications
Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience).
Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems.
Basic working knowledge of one or more network operating systems, including administration of user accounts.
Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience.
Physical Requirements
This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting.
This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment.
Preferred Qualification
Experience supporting technology usage in an educational setting.
Strong customer service experience and skills.
Knowledge of Extron integrated multimedia control systems and their programming.
Other Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held.
This position requires successful completion of employment references and a driver's license background check.
Work Shift (Hours / Days of work)
Monday - Friday 9:30am - 6:00pm
Telework (Yes/No)
Yes -
*Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process.
Application Procedure
To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources.
Internal Applicants -
Please make sure your applications materials reflect how you appear in Workday.
All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs - Employees” in Workday via the search bar at the top to view open positions.
External Applicants -
Please make sure to use your legal name on your application materials.
Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.
Please upload the following documents to your application.
Cover letter/letter of interest.
Current resume.
You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.
These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.
Candidates having issues with job applications
(i.e., unable to apply)
or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to ****************
For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information.
About
Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year.
We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training.
With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community.
As a “community” college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners.
Century College. Discover What's Next!
To learn more about Century College or Minnesota State, visit ************************ or *****************
For questions, please contact Century College Human Resources at ****************
Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************.
Link to Century College's Non-Discrimination Statement
************************about/non-discrimination-statement
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
02-25-2026
Position End Date:
Open Date:
01-08-2026
Close Date:
01-08-2026
Posting Contact Name:
Kim Claggett
Posting Contact Email:
************************
$25.5-38.3 hourly Auto-Apply 9d ago
Local to Minneapolis ServiceDesk Support(ITIL , Windows 10 exp)_w2 only
360 It Professionals 3.6
Technical support representative job in Minneapolis, MN
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN.
Qualifications
Mandatory Skills:
Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide.
· Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment.
· Strong active listening skills
· Strong customer focus and very personable
· Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues.
· Ability to recognize and adapt communications with the customers to a level the customer understands.
· Strong communication skills both written and verbal - able to fully document all ticket documentation at the time of the call.
Impact/Outcome:
· Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience.
· Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies.
· Demonstrate a high level of customer focused skills to insure a positive experience for all customers.
Additional Information
In person interview is required for this position.
$33k-53k yearly est. 60d+ ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Maple Grove, MN?
The average technical support representative in Maple Grove, MN earns between $29,000 and $41,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Maple Grove, MN
$34,000
What are the biggest employers of Technical Support Representatives in Maple Grove, MN?
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