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  • Desktop Support

    Teksystems 4.4company rating

    Technical support representative job in Camarillo, CA

    Provide local client IT support for the customers programs Installing hardware/software, perform hardware refreshes, and manage break-fix of hardware/software. *Skills* Desktop, Windows 10, Troubleshooting, Technical support *Top Skills Details* Desktop,Windows 10,Troubleshooting,Technical support *Additional Skills & Qualifications* Respond to all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively. * Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved * Record and track interactions with end-users and related activities in the service desk tool * Create Knowledge Base articles as repetitive issues arise * Provide site IT support encompassing: o PC configuration and troubleshooting - OS, hardware, and software; o PC maintenance/preventative maintenance; o PC replacement (tech refresh) o Network cabling activities, where applicable o Printer installation, networking, configuration and troubleshooting; o New user setup on Active Directory network; o Support for client applications; o Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support o Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc. o Maintain department loaner equipment and administer checkout process o Review and record daily event logs o Call software and hardware vendors to request service regarding defective products o Support equipment used in conference rooms and auditorium * Provide IT support for all local systems/applications * Perform project work as directed * LA Regional Team o Be an essential part of the LA Region IT Team supporting multiple sites o Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Camarillo, CA. *Pay and Benefits*The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Camarillo,CA. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $25-35 hourly 2d ago
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  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Oxnard, CA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $54k-80k yearly est. 12d ago
  • Associate Technical Writing

    Mindlance 4.6company rating

    Technical support representative job in Thousand Oaks, CA

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Duration: 36+ Months (Possible Of Extension) Location: Thousand Oaks, CA Technical Writing: 1. Initiate, revise, and approve manufacturing procedures using quality systems. 2. Work with subject matter experts to ensure procedures reflect current operations. 3. Draft and edit documents to produce clear, consistent and accurate procedures. 4. Format documents to established standards. 5. Assess document accuracy by observation of floor operations. 6. Assist in generation and revision of training materials. 7. Interact with functional groups to respond to comments during document revision and drive to resolution. Project Management: 1. Update document schedules for revisions and product introductions. 2. Manage revision workflows so that document revisions meet the established target effective dates. Projects and Initiatives: 1. Participate on the assessment or implementation of special projects or initiatives. Education/ Licenses: • Bachelors Degree or • Associates Degree with 4 years related experience, or • High School diploma/GED with 6 years related experience Basic Qualifications: Technical writing experience for documents in a regulated environment Preferred Qualifications: • Experience working with documents in a regulated industry • Understanding of GMP requirements • Ability to perform routine functions using established standards and procedures • Ability to work independently and on teams • Able to prioritize and manage multiple tasks • Ability to work in a fast paced environment • Organizational and presentation skills. • Basic project management skills. Qualifications Education/ Licenses: • Bachelors Degree or • Associates Degree with 4 years related experience, or • High School diploma/GED with 6 years related experience Basic Qualifications: Technical writing experience for documents in a regulated environment Preferred Qualifications: • Experience working with documents in a regulated industry • Understanding of GMP requirements • Ability to perform routine functions using established standards and procedures • Ability to work independently and on teams • Able to prioritize and manage multiple tasks • Ability to work in a fast paced environment • Organizational and presentation skills. • Basic project management skills.
    $63k-112k yearly est. 60d+ ago
  • IT Support Specialist

    William Warren Properties 3.8company rating

    Technical support representative job in Santa Monica, CA

    Full-time Description The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets. When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place. How you will make a Difference: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems. Technical Support Provide Tier 1 and Tier 2 technical support for end-user hardware, operating systems, applications, and remote connectivity issues. Manage the help desk ticketing system (e.g., ServiceNow, SuperOps), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs). Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize help desk efficiency. Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi-Fi access points, and VPN client issues for local and remote offices. User Management Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace). Configure, deploy, and maintain end-user devices (laptops, monitors, mobile phones) and install/manage standard software applications. Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees. Provide IT support for physical office setup and staff relocations. System Maintenance Maintain a current and accurate IT Asset Inventory (hardware and software licenses). Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems. Other Duties: Flexibility to assist with projects and tasks outside of the primary scope as needed by the business. Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform. What Makes this Opportunity Awesome: $69,000-$71,000 per year plus Bonuses Make a difference and have a positive impact. Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities. Contribute creatively to the organization's success by generating new and useful ideas About You: Experience: Minimum 3+ years of professional experience in an IT Support or Help Desk role (Tier 1/2). Education: BA/BS degree in Computer Science, Information Technology, or a related field is preferred. Essential Technical Expertise Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with mac OS environments. Hands-on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory. Proven experience with Google Workspace (G Suite) administration and user management. Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. Direct experience utilizing and managing a help desk ticketing system (e.g., ServiceNow, SuperOps). Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals. Critical Soft Skills Exceptional Customer Service: Proven ability to build strong working relationships while maintaining a professional and patient demeanor, even under pressure. Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical users. Problem-Solving & Autonomy: Excellent problem-solving and analytical abilities; ability to work independently, research and resolve complex issues, and quickly adapt to new technologies. Organization & Adaptability: Exceptional organizational skills with the ability to manage multiple competing priorities, allocate time effectively, and thrive in a fast-paced environment. At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us! Additional Perks for eligible employees: Medical, Dental and Vision 401(k) with Matching Contributions Paid Time Off (PTO) Holiday Perks Performance-based Bonus Team-building Events & Activities Employee Assistance Program Pet Insurance The William Warren Group and StorQuest say NO to drugs Equal Employment Opportunity WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status. To learn more about our awesome company check us out on ********************* and to apply visit *********************/careers
    $69k-71k yearly 60d+ ago
  • Technical Support Specialist

    CIO Solutions

    Technical support representative job in Santa Barbara, CA

    Job Description About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind - to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA. About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client's face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you. About the job: The Technical Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Santa Barbara, CA office. Note, this role requires in-office attendance. Compensation Package Includes: Competitive Salary PTO/sick time Health insurance Dental and vision reimbursement program FSA 401k retirement account Disability and life insurance Essential Duties and Responsibilities: Communicate effectively with customers and co-workers Resolve computer and network problems Perform hardware maintenance and upgrades Test new equipment configuration Perform network device management Implement policy management Optimize system performance Make equipment recommendations as required Develop and implement improved policies and procedures Document problem outcomes Knowledge, Skills and/or Abilities Required: Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support Minimum of 3 years experience in software and technical systems customer service and support Minimum of 2 years experience in Windows server maintenance, configuration and support Proficiency in all Microsoft operating systems College degree in technology field and/or professional certification Remote IT systems and peripherals troubleshooting, configuration and management preferred Knowledge and experience with one or more of the following: Remote management and monitoring tools Ticketing systems Backup devices Power supplies APs, firewalls, routers, switches, network printers Must work well with little supervision individually and in a team environment Possess excellent verbal and written communication skills Be available for on-call and after-hours support responsibilities Customer-oriented and friendly attitude Must have a California Drivers License and clean driving record Please submit a cover letter and resume for consideration Powered by JazzHR bn G1hFIy8X
    $47k-82k yearly est. 31d ago
  • Systems Support Specialist (Contingent)

    Naughty Dog 4.0company rating

    Technical support representative job in Santa Monica, CA

    This position is for temporary engagement through our staffing partner, DZConnex. Candidates must be authorized to work in the United States for this position. This is an onsite role in Santa Monica, CA, and requires in-person attendance five days a week. For 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of interactive storytelling, gameplay, and technology. Naughty Dog recently released The Last of Us Part I and The Last of Us Part II Remastered for the PS5. We're also proud to say that both games are now available for the first time on PC. We're currently busy at the kennel working on Intergalactic: The Heretic Prophet, and we'd love to find talented individuals to join us. Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together. Naughty Dog is seeking a Systems Support Specialist to join our IT team in supporting the studio. This role is ideal for a highly organized, detail-oriented individual with a passion for operational excellence across IT support, asset management, onboarding, and project coordination. The IT Coordinator will serve as a vital connection point between teams, vendors, and users-maintaining and improving the systems and workflows that keep our infrastructure running smoothly. If you thrive on solving problems, supporting innovative technologies, streamlining processes, and collaborating with some of the most talented professionals in the industry, we'd love to hear from you! What you will do: Provide advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team Design, build, and configure advanced custom PC workstations, ensuring optimal performance Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles Efficiently provision new equipment and onboard/offboard users Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies Support security initiatives, incident response, patching, anti-malware, and prevention Regularly collaborate with other IT teams and departments within PlayStation Studios Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise Stay up to date with the latest industry trends, technologies, and best practices Additional responsibilities to be assigned as needed What skills you will use: Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment Proven track record of resolving complex hardware, software, and network issues Proven ability to execute IT projects from conception to implementation Expert technical skills in building and configuring PCs and servers Expert knowledge of Windows 10/11 operating systems Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint Excellent problem-solving and analytical skills In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker Experience with scripting languages such as Python, Bash, and Powershell Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments Familiar with basic cybersecurity & privacy principles Familiar with cloud systems such as AWS, Azure, and related technologies Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions Bonus Skills: Proficiency in additional software tools, such as JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals Knowledge of advanced server management, including Linux server environments and cloud-based systems Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate.$41-$45 USD
    $66k-92k yearly est. Auto-Apply 10d ago
  • Desktop Support (Contingent)

    Teledyne 4.0company rating

    Technical support representative job in Camarillo, CA

    **Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Responsibilities:** Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA. Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software. Receives detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impact on the organization. **Essential Duties and Responsibilities** include the following. Other duties may be assigned. + Respond to all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively. + Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved + Record and track interactions with end-users and related activities in the service desk tool + Create Knowledge Base articles as repetitive issues arise + Provide site IT support encompassing: + PC configuration and troubleshooting - OS, hardware, and software; + PC maintenance/preventative maintenance; + PC replacement (tech refresh) + Network cabling activities, where applicable + Printer installation, networking, configuration and troubleshooting; + New user setup on Active Directory network; + Support for client applications; + Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support + Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc. + Maintain department loaner equipment and administer checkout process + Review and record daily event logs + Call software and hardware vendors to request service regarding defective products + Support equipment used in conference rooms and auditorium + Provide IT support for all local systems/applications + Perform project work as directed + LA Regional Team + Be an essential part of the LA Region IT Team supporting multiple sites + Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience** + Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years' experience in an Information Technology service & support role; OR + High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. **Computer Skills** + Detailed knowledge and intermediate understanding of the following technologies: + Windows 10 + Active Directory + Microsoft Office 2016, 365 (including Outlook, Teams, etc.) + Current hardware + Ability to learn and adapt to new technologies. **Salary Range:** **Pay Transparency** The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
    $44k-61k yearly est. 28d ago
  • Technical Support

    Aseva

    Technical support representative job in Santa Barbara, CA

    The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration. Primary Duties Resolving assigned tickets and tasks in Rev.io and managing the ticket process through escalations when necessary Provide technical support, including verbal assistance and occasional on-site troubleshooting Complete assigned initiatives Manage Outages queues in Rev.io and update affected customers Manage inbound and outbound communications (calls, emails, tickets, tasks, and chat) to support customers Act as a liaison between clients, account management, and technical teams Other Duties Participate in internal and customer-facing projects as assigned Collaborate with the team to achieve daily and monthly performance benchmarks, ensuring timely resolution of trouble tickets Drive process improvement initiatives to increase operational efficiency Support customer voice audits and provisioning processes Generate contracts and related documentation when required Maintain regular and predictable on-site attendance to fulfill the essential functions of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3+ years of technical support experience Strong written and verbal communication, organizational skills, customer service oriented, effective critical thinking, problem-solving abilities, and detail - oriented Solid understanding and/or hands-on experience with IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in Microsoft 365 tools Ability to work effectively in a fast-paced environment while managing multiple priorities High School diploma or equivalent US work authorization, and you must be willing to work in an office environment
    $40k-67k yearly est. 29d ago
  • Autism Support Technician (Behavior Tech)

    Holding Hands OpCo LLC 4.4company rating

    Technical support representative job in Calabasas, CA

    Job DescriptionDescription Now Hiring: Autism Support Specialist (Entry-Level) - Also known as a Behavior Technician Are you passionate about making a difference in the lives of individuals with autism and other developmental disabilities? Do you have a knack for fostering positive behavior and creating a supportive learning environment? Holding Hands Inc. is seeking a dynamic individual to join our team as a Behavior Technician. Location: Calabasas, CA Region | Sessions are completed in one of our beautiful clinics, the clients home, or another community location. We work diligently to schedule your clients within 20/miles or 30/minutes (whichever is closest) to your home to minimize commute time. Pay: $22-$25/hr depending on experience & education Schedule: Part-Time | 15 - 25+ hours per week Block Schedule Options Include: Block 1: Monday - Friday 3pm - 8pm Block 2: Monday - Friday 3pm - 6pm Block 3: Monday - Friday 5pm - 8pm Block 4: Monday, Wednesday, and Friday 3pm - 8pm What You'll Do as a Behavior TechnicianAs a Behavior Technician, you'll use a proven method called Applied Behavior Analysis (ABA) to support children and teens in reaching their full potential. You'll work one-on-one with clients in their home, school, or one of our welcoming clinics. Each day, you'll help your client learn new skills and reduce challenging behaviors in a fun, supportive, and meaningful way. What your day might look like: Work 1-on-1 with kids and teens with autism and other developmental needs Follow a personalized therapy plan created by our clinical team Use play, routines, and activities to help your client grow Track progress by taking notes and recording behaviors Encourage independence and build everyday life skills Celebrate every win-big or small! Don't worry if you're new to ABA-we'll provide you with thorough training to ensure you feel confident and prepared. You'll also have support from our caring, multi-disciplinary team every step of the way. Every child is unique, and so is our approach. We don't use cookie-cutter programs-instead, we tailor therapy to fit each client's needs, interests, and goals. If you're passionate about helping others, love working with kids, and want to make a real difference, this could be the perfect fit for you! Learn more here: ******************************************** Qualifications - What We Are Looking ForMinimum Qualifications High school diploma or equivalent 6 months of experience working with individuals with developmental disabilities (paid or unpaid) Must be able to lift at least 10 pounds, sit, and run as needed. Reliable source of transportation Must be comfortable commuting 20 miles or 30 minutes to client sessions Passion for working with children, youth, and young adults with developmental disabilities Preferred Qualifications Associate or bachelor's degree ABA experience or RBT Certified CPR certification in both pediatrics and adults Experienced and comfortable managing a wide variety of maladaptive behaviors, ranging anywhere from non-compliance, elopement, verbal and physical aggression, self-injurious behaviors, etc. Benefits & Perks - Things You'll LoveWhy join the Holding Hands Team? Make a meaningful impact: Join a team dedicated to helping students thrive academically and socially. Our work comes from the heart, not just a textbook or manual. The starting point of therapy is believing in the ability and potential behind every individual. Professional growth opportunities: Take advantage of ongoing training and development to enhance your skills and advance your career. In addition to supporting our client's growth, we value providing our staff with various growth opportunities to continue reaching their career goals by providing training opportunities for different modalities, supervision, and mentorship. Supportive work environment: Be part of a collaborative team that values diversity, inclusion, and mutual respect. DEI training for all new hires. Benefits & Perks! Great technology provided such as an iPad Fully reimbursed Registered Behavior Technician certification Paid travel time in between clients & Mileage reimbursement Paid gap time for in between sessions 401(k) with a company match Sick/mental wellness time off & Paid Time Off Unlimited Referral Bonus Monthly Registered Behavior Technician group meetings Monthly ABA Student meetings for individuals collecting supervision hours towards their BCBA/BCaBA Annual Performance Reviews with opportunity for pay increases No experience? No problem. If you care about kids and want to grow your skills, we'll teach you everything you need to know. Start your journey with Holding Hands today!
    $22-25 hourly 17d ago
  • IT Systems Support Specialist

    Shield Healthcare 4.4company rating

    Technical support representative job in Santa Clarita, CA

    Job Description Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for an IT Systems Support Specialist to play a dual role in performing limited AS400 administrator functions and serving on the Shield IT Help Desk team solving customer problems and providing solutions to their needs. Requires 4+ years' experience with AS400 tasks and processes and 4+ years of hands-on Help Desk experience in a Windows environment interacting directly or via phone with internal business customers. This role has primary responsibility for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. Across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations. This role is crucial to maintaining our high standards of customer service and technical excellence. This is an on-site position in Valencia, CA. JOB RESPONSIBILITIES: AS400-Specific: Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation. Ensure tapes are loaded and rotated internally and externally per company policy. Upon request, acquire and prepare tapes for data recovery. Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues. Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions. Provide on-demand reports Set up file permissions and monitoring by L-Par. Set up account permissions and perform table maintenance for access types Monitor scheduling and submitting of jobs Other AS400-support tasks as required by management All Other Supported Platforms / Solutions: Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access. Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed. Diagnose & document complex technical problems escalated from Level 1 support. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Manage user accounts, permissions, and access rights across various systems. Build and maintain knowledge of all user-facing systems to ensure a high level of support. Maintain and perform system updates, patches, and software installations. Document and track support requests and resolutions using the Fresh Service ticketing system. Collaborate with other IT team members to identify and implement solutions to recurring issues. Responsible for maintaining currency of Help Desk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis. Build proficiency in Fresh Service reporting and host rotating weekly Help Desk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming - we want your opinion! Monitor and test all conference room components and functionalities at all sites on a frequent basis. Maintain mobility device currency for OS and security updates via MDM services, including upgrades. QUALIFICATIONS: Requires 4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions. 4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement. Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications. Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On. Ability to work independently and as part of a team. Practical problem solving and solid troubleshooting skills are a must. Ability to handle multiple tasks in a fast-paced environment. Works well with others in a team-oriented environment. Excellent communication and white glove customer service skills. Detail oriented in documentation and record keeping, ensuring information is accurate and up to date. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. SALARY & BENEFITS: $27-32/hour Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education Assistance Employee Referral Program Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
    $27-32 hourly 3d ago
  • Technical Support

    Aseva, LLC

    Technical support representative job in Santa Barbara, CA

    Job Description The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration. Compensation: $20 - $25 hourly Responsibilities: Primary Duties Resolving assigned tickets and tasks in Rev.io and managing the ticket process through escalations when necessary Provide technical support, including verbal assistance and occasional on-site troubleshooting Complete assigned initiatives Manage Outages queues in Rev.io and update affected customers Manage inbound and outbound communications (calls, emails, tickets, tasks, and chat) to support customers Act as a liaison between clients, account management, and technical teams Other Duties Participate in internal and customer-facing projects as assigned Collaborate with the team to achieve daily and monthly performance benchmarks, ensuring timely resolution of trouble tickets Drive process improvement initiatives to increase operational efficiency Support customer voice audits and provisioning processes Generate contracts and related documentation when required Maintain regular and predictable on-site attendance to fulfill the essential functions of the position. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3+ years of technical support experience Strong written and verbal communication, organizational skills, customer service oriented, effective critical thinking, problem-solving abilities, and detail - oriented Solid understanding and/or hands-on experience with IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in Microsoft 365 tools Ability to work effectively in a fast-paced environment while managing multiple priorities High School diploma or equivalent US work authorization, and you must be willing to work in an office environment About Company Aseva helps mid-market organizations run securely and reliably with mission-critical technology services. We partner with decision-makers to improve uptime, reduce risk, and simplify IT through managed services, cybersecurity, cloud, network, and communications solutions.
    $20-25 hourly 31d ago
  • Support Technician

    Daveandbusters

    Technical support representative job in Thousand Oaks, CA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $18 per hour Salary Range: 16.9 - 18.4 We are an equal opportunity employer and participate in E-Verify in states where required.
    $16-18 hourly Auto-Apply 13d ago
  • Engineer Senior - Technical Support GMP Manufacturing (JP12779)

    3 Key Consulting

    Technical support representative job in Thousand Oaks, CA

    Business Unit: Facilities and Equipment Drug Substance Supply Employment Type: Contract Duration: 1+ years (with possible extensions) Rate: $45 - $50/Hr, with benefits Posting Date: 6/24/2024. Notes: Only qualified candidates need apply. Fully onsite. Standard business hours 3 Key Consulting is hiring! We are recruiting an Engineer Senior for a consulting engagement with our direct client, a leading global biotechnology company. Job Description: *** Looking for hands on *STRONG* engineer experience with proper training/ background in technical side/ mathematics. NOT LOOKING for quality lab/ bench top/ science work. The job seeker needs to be practical with troubleshooting and be able to hold a technical conversation. Transferrable Industry backgrounds: Drug substance/ pharma / chemical/ oil refinery/ mechanical This engineering position supports manufacturing activities associated with cGMP equipment and facilities at our client's Thousand Oaks, CA. facility. The senior engineer works in partnership with the automation, maintenance, project management, corporate engineering, and manufacturing to develop and oversee the operation and reliability of equipment while driving safety and quality compliance. The engineer will support the department and capital projects and provide data to support business cases and long term strategy. The Senior Engineer role will provide direct engineering technical support as follows: Demonstrating role modeling of leadership behaviors and positive values to create a positive working environment. Be individually accountable for manufacturing equipment reliability and deliverables on key capital projects to deliver business targets and deliverables Assist in the identification of critical quality parameters and process attributes for new equipment or facility modifications. Suggest design modifications to address risks and design in quality and safety. Develop the commissioning strategy based on the URS and Quality Risk Assessment for Automation and Equipment Systems (QRAES) to validate equipment design while minimizing project cost and schedule impact (risk-based approach). Oversee development of validation protocols in line with CQP, Automation Systems Delivery SOPs, and cGMP standards. Recommend, evaluate, and manage performance of contract resources Provide oversight for verification deliverables developed by outsourced/contract verification staff. Act as a liaison between engineering and quality assurance during project planning, execution, and closeout Ensure that work executed with safety compliant practices and documented in accordance with cGMP good documentation Review and approve the commissioning reports, maintenance practices and parts, and drive productivity improvement Related Activities: Participate or lead, when required, multidisciplinary site teams, e.g. cross functional team, root cause analysis lead. Support Lean Transformation and Excellence in Operations process improvement by leading, supporting, and documenting improvement opportunities to reduce cost, improve safety/quality, or improve speed. Provide ad hoc technical support and guidance for manufacturing and maintenance Provide coaching and guidance to project teams and engineers using risk-based approaches Defend the equipment-specific calibration, maintenance, & validation as required during regulatory inspections Participate in internal audits and assess in conjunction with quality assurance Assist in developing and maintaining business metric performance Top Must Have Skill Sets: Looking for hands on *STRONG* engineer experience with proper training/ background in technical side/ mathematics. (NOT LOOKING for quality lab/ bench top/ science work). The job seeker needs to be practical with troubleshooting and be able to hold a technical conversation. Transferrable Industry backgrounds: Drug substance/ pharma / chemical/ oil refinery/ mechanical Troubleshooting GMP Manufacturing process equipment. Statistical Process Control (SPC), Quality Management Systems (QMS) - Change Control, Project Management, Lean Six Sigma, SOP/Batch Record Development, cGMP Regulatory Compliance, Process Development, Process Validation. Bioprocess development and scaleup (cell culture, harvest (isolation), and product assays). Process characterization Technical writing. Tech transfer to cGMP manufacturing and training personnel Basic Qualifications: Doctorate degree OR Master's degree & 3 years of engineering and/or manufacturing experience OR Bachelor's degree & 5 years of engineering and/or manufacturing experience OR associate's degree & 10 years of engineering and/or manufacturing experience OR High school diploma / GED & 12 years of engineering and/or manufacturing experience. Preferred Qualifications: Bachelor's degree in engineering or another science-related field 7+ years of relevant work experience with 5+ years' experience in operations/manufacturing environment Direct experience with regulated environments (FDA, OSHA, EPA, etc.) Working knowledge and experience with cGMP procedures and engineering practices on pharmaceutical/biotech production processes, clean utilities, facilities, instruments, and equipment Experience implementing risk-based verification on major GMP process equipment / automation projects, including validation protocol development and execution Understanding and awareness of industry/regulatory trends for verification/validation Experience with combination product / medical device quality systems verification Strong process equipment knowledge - cell culture, fermentation, purification, filling, and packaging Strong process automation knowledge - understanding of automation infrastructure, current technologies, and automation project execution / verification. Knowledge of Delta V, Rockwell, and Plant Information Systems is a plus Demonstrated strong communication and technical writing skills Strengths in facilitation and collaboration / networking Experience in developing SOPs and delivering training Individual must be a team player prepared to work in and embrace a team-based culture that relies on collaboration for effective decision-making Proven track record of applying process improvement methodologies to mature and improve business processes (e.g. PDCA, LEAN, Six Sigma, and fundamental understanding of statistics, etc.) Why is the Position Open? Supplement additional workload on team Red Flags: Resumes should not be brief and have proven documented experience Poor Communication Poor Leadership Poor Teamwork Interview Process: WebEx We invite qualified candidates to send your resume to **************************. If you decide that you're not interested in pursuing this particular position, please feel free to take a look at the other positions on our website ******************************* You are also welcome to share this opportunity with anyone you think might be interested in applying for this role. Regards, 3KC Talent Acquisition Team
    $45-50 hourly Easy Apply 60d+ ago
  • IT Support Technician

    Warnerpacific 4.3company rating

    Technical support representative job in Westlake Village, CA

    IT Support Technician - ONSITE Westlake Village, CA RESIDE IN PACIFIC TIME ZONE AREA Responsible for providing technical end-user support related to Enterprise Microsoft Windows and Apple endpoints, including associated software & hardware for internal staff. Triage trouble tickets to resolution or escalation and respond to queries. Also, isolate problems, and implement solutions with guidance of senior technicians and engineers. This position is a full-time, onsite/hybrid position covering the 8am-5pm PST time zone. PRIMARY RESPONSIBILITIES * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Resolve, update and/or route trouble tickets to the appropriate team. * Respond to queries either in writing or over the phone. * Help train users on best practices * Maintain daily performance of computer systems. * Troubleshoot issues to determine root cause. * Walk customer through problem solving process. * Run diagnostic programs to resolve problems. * Install, move, or replace computer peripherals including cable management * Follow up with customers to ensure the issue has been resolved. * Gain feedback from customers about computer usage. * Run reports to determine malfunctions that continue to occur. QUALIFICATIONS * Associate's degree in computer science or equivalent work or educational experience required. * MCSA or similar certification a plus. * Minimum 5 years of experience Windows Desktop, Apple Enterprise, and Android Enterprise. * Experience with Entra, Intune, M365 a plus. * Experience with an enterprise MDM, Kandji or Jamf a plus * A security minded approach to technology to protect users and the organization as a top priority. Security+ or similar certification a plus. * Strong troubleshooting and problem-solving skills including the use of standard and specialized Microsoft tools including performance monitoring. * Strong understanding of MS Active Directory, shared storage, GPO, SCCM, Roaming Profiles, Folder redirection, permissions, and common productivity applications. * Deep understanding of user endpoint hardware components, printers, and scanners. * Basic knowledge of network components (Ie. Switch, Router, Firewall, Load Balancer) * Working knowledge of network functions (TCP/IP, Routing, ACLs, VLANs, Wi-Fi, DNS) * High-level of attention to detail with strong written, verbal and presentation skills. * Excellent communication, customer support and interpersonal skills. * Ability to lift to 50 lbs. and work under desks as required. * Full-time hours required, with additional hours as necessary including weekends and holidays. * High ethical standards and willingness to learn. * Ability to interact and be adaptable to customer needs. COMPENSATION * Hourly Range*: $28.85 - $38.46 per hour * Actual compensation may vary from posting based on work experience, education and/or skill level. * * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. * We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance. * As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our "Primary Responsibilities" section, please apply! We look forward to hearing from you!
    $28.9-38.5 hourly 12d ago
  • Technical Support Engineer

    Kixie

    Technical support representative job in Santa Monica, CA

    Job DescriptionAt Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! We're looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries - APIs, webhooks, firewalls, error logs, and bug replication. You'll be the go-to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you're a self-starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we'd love to chat.Responsibilities Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution. Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary. Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights. Create and maintain support documentation, FAQs, and learning resources to scale customer enablement. Lead customer trainings, screen shares, and workshops to drive adoption and success. Identify recurring issues, trends, and feature requests to inform product improvements. Help improve internal support processes and automation for greater efficiency and consistency. Requirements Proven communicator with empathy and patience across phone, email, and chat. Strong analytical and problem-solving skills; able to break down and resolve complex issues. Experience with CRM platforms (Pipedrive, Salesforce, HubSpot) or similar tools. Solid understanding of web technologies (APIs, webhooks, HTTP, JSON) and comfort using diagnostic tools (Postman, browser console, logs). Comfort working with data and interest in learning tools like Omni/Looker to inform decisions and measure performance. Prior experience in a technical support, IT, or software-related role, or equivalent technical education/training. Tech-savvy and quick to learn new systems (experience with SaaS integrations or telephony/VoIP is a plus). Familiarity with ticketing systems (e.g., Zendesk, Intercom) and documentation best practices. Growth mindset and proactive in improving processes and customer experience. Bachelor's degree or equivalent technical background preferred. Benefits and Perks Comprehensive medical, dental, and vision insurance Unlimited paid time off (PTO), sick leaves, and paid holidays A pet-friendly office so your furry friends can be part of your workday Complimentary parking in our secure garage Opportunities to learn everything there is to know about tech startups and developing your CS skills A collaborative, dynamic, and supportive team environment! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $73k-110k yearly est. 14d ago
  • Documentation/ Associate Technical Writing

    Mindlance 4.6company rating

    Technical support representative job in Thousand Oaks, CA

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Summary: Under minimal supervision, provide technical writing expertise and project support for manufacturing and supply chain documents. Apply technical writing skills, process and scientific expertise, basic compliance knowledge, and analytical and troubleshooting skills to create clear, accurate and optimized procedures. Technical Writing: 1. Initiate, revise, and approve manufacturing procedures using quality systems. 2. Work with subject matter experts to ensure procedures reflect current operations. 3. Draft and edit documents to produce clear, consistent and accurate procedures. 4. Format documents to established standards. 5. Assess document accuracy by observation of floor operations. 6. Assist in generation and revision of training materials. 7. Interact with functional groups to respond to comments during document revision and drive to resolution. Project Management: 1. Update document schedules for revisions and product introductions. 2. Manage revision workflows so that document revisions meet the established target effective dates. Projects and Initiatives: 1. Participate on the assessment or implementation of special projects or initiatives. Education/Licenses: • Bachelor's Degree or Associates Degree with 4 years related experience, or High School diploma/GED with 6 years related experience Basic Qualifications: Technical writing experience for documents in a regulated environment Preferred Qualifications: • Experience working with documents in a regulated industry • Understanding of GMP requirements • Ability to perform routine functions using established standards and procedures • Ability to work independently and on teams • Able to prioritize and manage multiple tasks • Ability to work in a fast paced environment • Organizational and presentation skills. • Basic project management skills. Qualifications Education/Licenses: • Bachelor's Degree or Associates Degree with 4 years related experience, or High School diploma/GED with 6 years related experience Basic Qualifications: Technical writing experience for documents in a regulated environment Preferred Qualifications: • Experience working with documents in a regulated industry • Understanding of GMP requirements • Ability to perform routine functions using established standards and procedures • Ability to work independently and on teams • Able to prioritize and manage multiple tasks • Ability to work in a fast paced environment • Organizational and presentation skills. • Basic project management skills.
    $63k-112k yearly est. 60d+ ago
  • Technical Support Specialist

    CIO Solutions

    Technical support representative job in Santa Barbara, CA

    About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind - to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA. About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client's face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you. About the job: The Technical Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Santa Barbara, CA office. Note, this role requires in-office attendance. Compensation Package Includes: Competitive Salary PTO/sick time Health insurance Dental and vision reimbursement program FSA 401k retirement account Disability and life insurance Essential Duties and Responsibilities: Communicate effectively with customers and co-workers Resolve computer and network problems Perform hardware maintenance and upgrades Test new equipment configuration Perform network device management Implement policy management Optimize system performance Make equipment recommendations as required Develop and implement improved policies and procedures Document problem outcomes Knowledge, Skills and/or Abilities Required: Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support Minimum of 3 years experience in software and technical systems customer service and support Minimum of 2 years experience in Windows server maintenance, configuration and support Proficiency in all Microsoft operating systems College degree in technology field and/or professional certification Remote IT systems and peripherals troubleshooting, configuration and management preferred Knowledge and experience with one or more of the following: Remote management and monitoring tools Ticketing systems Backup devices Power supplies APs, firewalls, routers, switches, network printers Must work well with little supervision individually and in a team environment Possess excellent verbal and written communication skills Be available for on-call and after-hours support responsibilities Customer-oriented and friendly attitude Must have a California Drivers License and clean driving record Please submit a cover letter and resume for consideration
    $47k-82k yearly est. Auto-Apply 60d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in San Buenaventura, CA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $54k-80k yearly est. 12d ago
  • IT Systems Support Specialist

    Shield Healthcare 4.4company rating

    Technical support representative job in Santa Clarita, CA

    Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for an IT Systems Support Specialist to play a dual role in performing limited AS400 administrator functions and serving on the Shield IT Help Desk team solving customer problems and providing solutions to their needs. Requires 4+ years' experience with AS400 tasks and processes and 4+ years of hands-on Help Desk experience in a Windows environment interacting directly or via phone with internal business customers. This role has primary responsibility for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. Across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations. This role is crucial to maintaining our high standards of customer service and technical excellence. This is an on-site position in Valencia, CA. JOB RESPONSIBILITIES: AS400-Specific: Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation. Ensure tapes are loaded and rotated internally and externally per company policy. Upon request, acquire and prepare tapes for data recovery. Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues. Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions. Provide on-demand reports Set up file permissions and monitoring by L-Par. Set up account permissions and perform table maintenance for access types Monitor scheduling and submitting of jobs Other AS400-support tasks as required by management All Other Supported Platforms / Solutions: Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access. Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed. Diagnose & document complex technical problems escalated from Level 1 support. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Manage user accounts, permissions, and access rights across various systems. Build and maintain knowledge of all user-facing systems to ensure a high level of support. Maintain and perform system updates, patches, and software installations. Document and track support requests and resolutions using the Fresh Service ticketing system. Collaborate with other IT team members to identify and implement solutions to recurring issues. Responsible for maintaining currency of Help Desk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis. Build proficiency in Fresh Service reporting and host rotating weekly Help Desk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming - we want your opinion! Monitor and test all conference room components and functionalities at all sites on a frequent basis. Maintain mobility device currency for OS and security updates via MDM services, including upgrades. QUALIFICATIONS: Requires 4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions. 4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement. Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications. Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On. Ability to work independently and as part of a team. Practical problem solving and solid troubleshooting skills are a must. Ability to handle multiple tasks in a fast-paced environment. Works well with others in a team-oriented environment. Excellent communication and white glove customer service skills. Detail oriented in documentation and record keeping, ensuring information is accurate and up to date. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. SALARY & BENEFITS: $27-32/hour Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education Assistance Employee Referral Program Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
    $27-32 hourly Auto-Apply 3d ago
  • Technical Support Engineer

    Kixie

    Technical support representative job in Santa Monica, CA

    At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! We're looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries - APIs, webhooks, firewalls, error logs, and bug replication. You'll be the go-to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you're a self-starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we'd love to chat.Responsibilities Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution. Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary. Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights. Create and maintain support documentation, FAQs, and learning resources to scale customer enablement. Lead customer trainings, screen shares, and workshops to drive adoption and success. Identify recurring issues, trends, and feature requests to inform product improvements. Help improve internal support processes and automation for greater efficiency and consistency. Requirements Proven communicator with empathy and patience across phone, email, and chat. Strong analytical and problem-solving skills; able to break down and resolve complex issues. Experience with CRM platforms (Pipedrive, Salesforce, HubSpot) or similar tools. Solid understanding of web technologies (APIs, webhooks, HTTP, JSON) and comfort using diagnostic tools (Postman, browser console, logs). Comfort working with data and interest in learning tools like Omni/Looker to inform decisions and measure performance. Prior experience in a technical support, IT, or software-related role, or equivalent technical education/training. Tech-savvy and quick to learn new systems (experience with SaaS integrations or telephony/VoIP is a plus). Familiarity with ticketing systems (e.g., Zendesk, Intercom) and documentation best practices. Growth mindset and proactive in improving processes and customer experience. Bachelor's degree or equivalent technical background preferred. Benefits and Perks Comprehensive medical, dental, and vision insurance Unlimited paid time off (PTO), sick leaves, and paid holidays A pet-friendly office so your furry friends can be part of your workday Complimentary parking in our secure garage Opportunities to learn everything there is to know about tech startups and developing your CS skills A collaborative, dynamic, and supportive team environment!
    $73k-110k yearly est. Auto-Apply 60d+ ago

Learn more about technical support representative jobs

How much does a technical support representative earn in San Buenaventura, CA?

The average technical support representative in San Buenaventura, CA earns between $31,000 and $49,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in San Buenaventura, CA

$39,000

What are the biggest employers of Technical Support Representatives in San Buenaventura, CA?

The biggest employers of Technical Support Representatives in San Buenaventura, CA are:
  1. Rheem Manufacturing
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