Technical support representative jobs in South Jordan, UT - 1,399 jobs
All
Technical Support Representative
Technical Support Technician
Technical Support Specialist
Computer Technician
Customer Support Representative
Computer System Technician
Information Technology Internship
Junior Technician
Junior Technical Support Specialist
Technical Associate
Information Technology Technician
Customer Support Agent
Technical Support Coordinator
Helpdesk Computer Technician
Sales Support Technician
French and English Bilingual Customer Support Agent
Stampin Up Inc. 3.7
Technical support representative job in Riverton, UT
Be Part of What's Next
Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for.
Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together.
Sound like your kind of challenge? Keep reading.
Why You'll Love It Here
Wicked-awesome benefits package (seriously, compare it)
Friday dress code every day (hello, jeans)
Extreme crafting experiences (optional, but fun!)
Generous paid time off (work/life balance matters
Tuition assistance & 401(k) with company match
Our Contact Center, Reimagined
No cold calling. No sales quotas. No weekends.
Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance.
What You'll Do
Live our core values: caring about people first, acting with courage, bettering our best, and owning it
Create positive, empowering experiences in every interaction
Resolve demonstrator concerns with empathy, integrity, and accountability
Provide friendly, professional support on inbound contacts while meeting productivity and quality standard
Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan
Jump in to support special projects and company initiatives as we continue to evolve
Shifts Available
We're hiring for closing shift:
Full-Time:
10:30am-7:00pm (two 15-minute breaks + 30-minute lunch)
What You Bring
High school diploma or equivalent
Comfort with technology (computers, software, phone systems)
Strong verbal and written communication skills with fluency in both English and French
Ability to sit for extended periods
Previous call center or customer service experience preferred
A positive attitude, adaptability, and a genuine desire to help others
Pay: $18.75/hour
Apply today and be part of a team building the future together.
Requirements:
$18.8 hourly 20d ago
Looking for a job?
Let Zippia find it for you.
Dimension Ctrl Tech Level 1/2
Northrop Grumman 4.7
Technical support representative job in Clearfield, UT
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: NoneTRAVEL: NoDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Aeronautics Systems Business Unit (ASBU) has openings for a Dimension Control Technician 1/2 on B Shift: Monday - Thursday from 4:00pm - 2:30am to join our team of qualified, diverse individuals. This position will be located in Clearfield, UT.
The Dimension Control Technician will be a part of the Tool Die Making team within the Tooling department and will have considerable knowledge of the job with substantial acquaintance with an understanding of general aspects of the job with a broad understanding of the detailed aspects of the job and be able to perform more advanced functions and resolve routine questions and problems.
The ideal candidate for this role will have excellent verbal and written communication skills with the ability to communicate, and collaborate across all levels, will thrive in a fast-paced team-oriented work environment with high expectations, enjoy significantly diverse assignments, demonstrate a high attention to detail to ensure accuracy of the product and have high integrity to self-report errors to a supervisor when detected. If you are comfortable in this high-energy environment and enjoy having a variety of tasks to keep you engaged, this is the opportunity for you!
Essential Functions / Responsibilities:
Lay out, fabricate, and assemble a variety of standard and nonstandard major jigs, fixtures, tool masters, master tooling gauges, and related tooling involving compound angles and complex contours where the establishment and coordination to exacting tolerances of numerous tooling holes and reference points between several planes are required.
Plan work to be performed and determines methods and sequence of operations working from tool design drawings or own designs.
Sets up and operates optical instruments to check overall and detailed alignment, fit, or adjustment of assemblies.
Develop and designs holding devices and jig and fixture details.
Prepare operational sequences and shop drawings covering parts fabrication and assembly to be performed by others.
May monitor and verify quality in accordance with statistical process or other control procedures.
We offer a flexible work schedules, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. We are looking for self-motivated, proactive, and goal-oriented people to help us grow our services and become even better at what we do.
This position may be filled as a Level 1 or Level 2 based on the qualifications outlined below.
Basic Qualifications Level 1:
High school diploma or equivalent with 0 years of related education and/or experience with tool building and laser tracking in a manufacturing environment
Experience devising reference systems and creating working build models
Experience with MIG/TIG Welding practices on aluminum, stainless steal and INVAR
Ability to frequently move and position objects weighing 35 pounds and ascend and descend ladders
Ability to work inside and outside in a warehouse environment and a shop floor environment
Ability to work within MS applications i.e., MS Word, Excel, and Adobe PDF
Ability to obtain and maintain DoD Clearance within a reasonable timeframe (
Ability to obtain and maintain Special Access Program (SAP) clearance within a reasonable timeframe (
Basic Qualifications Level 2:
High school diploma or equivalent with 2 years of related education and/or experience with tool building and laser tracking in a manufacturing environment
Experience devising reference systems and creating working build models
Experience with MIG/TIG Welding practices on aluminum, stainless steal and INVAR
Ability to frequently move and position objects weighing 35 pounds and ascend and descend ladders
Ability to work inside and outside in a warehouse environment and a shop floor environment
Ability to work within MS applications i.e., MS Word, Excel, and Adobe PDF
Ability to obtain and maintain DoD Clearance within a reasonable timeframe (
Ability to obtain and maintain Special Access Program (SAP) clearance within a reasonable timeframe (
Preferred Qualifications:
Master level knowledge of multiple computer aided metrology systems such as laser trackers, articulated arms, scanners 6DoF (Six Degree of Freedom)
Experience in reverse engineering and model building from collected data
Knowledge of Integrated Systems Air Frames and Aero Structures
Experience with computer aided graphic interfaces (Verisurf X, SA and Maya matrix, Build!IT, and Polyworks)
Primary Level Salary Range: $44,400.00 - $74,000.00Secondary Level Salary Range: $52,700.00 - $87,900.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
$52.7k-87.9k yearly Auto-Apply 2d ago
Helpdesk Specialist
Medallion Bank 3.9
Technical support representative job in Salt Lake City, UT
Please Note: This is a Utah-based position, which will require regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background. Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!
How You Will Support the Team:
You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees.
What We Are Looking For:
* Provide high quality hardware and software support to Medallion Bank users across multiple office locations. Range of support includes, but is not limited to, Windows desktop hardware, operating systems, Active Directory administration, networking, printers, cloud-based phone system, Microsoft and Adobe production software, as well as specific software applications associated with lending and banking-related activities.
* Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements.
* Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner.
* Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed.
* Install, configure, and operate computer hardware and software to help users work effectively.
* Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations.
* Capture proper documentation and approvals in accordance with change management procedures.
* Performs other duties as assigned.
You would be a GREAT fit with these skills:
* Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support.
* Working knowledge of desktop hardware, printers, scanners, and other peripheral devices.
* Experience with software and hardware inventory, licensing, and warranties.
* Extensive knowledge of Microsoft Office 365 products and Adobe production software.
* Excellent written and verbal communication and interpersonal skills.
* Self-motivated with a strong work ethic.
* Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills.
* Must be able to occasionally lift up to 75 pounds.
Preferred Level of Experience:
* Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required.
* Minimum 2 years' experience in Active Directory and Office 365 products required.
* At least 2 years' experience working with networking systems, including cabling, switching, routing, and VPN preferred.
* Banking experience or experience in a regulatory environment is a plus.
* Azure experience and certification(s) a plus.
What's in it for YOU?
* Comprehensive benefits including medical, dental, vision, disability, and life insurance
* 401K with a company match
* PTO including 11 federal paid holidays off, vacation time and sick time
* Financial Wellness Program
* Volunteer Opportunities
* Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years.
* Work Life Balance - We don't use that term lightly!
* Company Wide Open Door Policy
* Hybrid Work Schedule for positions that qualify
$34k-45k yearly est. 4d ago
IT Help Desk
Bc Tech Pro 4.2
Technical support representative job in Magna, UT
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.
$20.5 hourly 21h ago
Customer Support Representative
The Grace Company 3.9
Technical support representative job in West Jordan, UT
Job Description
Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience.
Position Overview:
Are you a problem-solver with a passion for helping people? As a Customer SupportRepresentative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications.
What You'll Do:
Professionally handle inbound customer calls with a polite and clear communication style.
Become a product expert by gaining a deep understanding of our quilting frames, machines, and software.
Utilize your troubleshooting skills to diagnose and resolve customer issues effectively.
Clearly communicate technical solutions to customers with varying levels of technical expertise.
Document customer interactions and solutions accurately.
What You'll Bring:
A minimum of one year of experience in a customer service role.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft products.
A comfort and willingness to learn new software applications.
A positive attitude and a commitment to providing exceptional customer service.
Why You'll Love Working Here:
Great Work Environment: Join a friendly and supportive team.
Competitive Pay: Starting at $18.00 per hour.
Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program.
Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.
Job Posted by ApplicantPro
$18 hourly 10d ago
Technical Support - Business Analyst
Collabera 4.5
Technical support representative job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Bilingual: Portuguese and English
Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM
Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
UAT testing and defect management for a variety of applications and systems.
Assists in the analysis of underlying issues arising from investigations into requirements.
Project management, in depth analysis, and problem solving are daily competencies.
Required Skills:
Has the ability to provide 2nd Level software technicalsupport needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
Qualifications
technicalsupport, Portuguese fluency
Additional Information
To apply for this position or gain additional insight, please contact:
Shivani Shah
************
*****************************
$75k-102k yearly est. Easy Apply 60d+ ago
Help Desk Technician
Lightspeed DMS
Technical support representative job in South Jordan, UT
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
As a Help Desk Technician, you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.
What you'll do:
End-User Support
Respond to incoming support requests via phone, email, and ticketing system.
Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity.
Provide friendly, professional support while maintaining high customer satisfaction.
Microsoft 365 Support
Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Help users with password resets, account access issues, and basic email troubleshooting.
Support users with file sharing, collaboration tools, and basic application features.
Device & Endpoint Support
Troubleshoot Windows desktop and laptop issues including software installations and updates.
Support mobile device setup and basic troubleshooting for company-managed devices.
Assist with printer setup, connectivity issues, and basic hardware problems.
Account Management
Create and manage user accounts in Entra ID (Azure AD) following established procedures.
Process access requests and modify user permissions as directed.
Maintain accurate documentation of user account changes.
Ticket Management
Log all support requests in the ticketing system with clear, detailed notes.
Prioritize and escalate complex issues to Systems Administrators when necessary.
Follow up with users to ensure issues are fully resolved and document solutions.
Documentation & Knowledge Base
Create and update support documentation and knowledge base articles.
Document common issues and their resolutions for future reference.
Contribute to internal IT procedures and best practice guides.
Equipment Management
Assist with onboarding and offboarding of employees, including equipment setup and retrieval.
Maintain inventory of IT equipment and accessories.
Support hardware deployment and basic configuration.
Learning & Development
Stay current with company systems, tools, and technologies.
Participate in training sessions to expand technical knowledge.
Seek guidance from senior IT staff to develop troubleshooting skills.
What you should have:
Qualifications:
1-2 years of experience in help desk, technicalsupport, or IT support role (or equivalent education/training).
Basic understanding of Windows operating systems and common business applications.
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
Strong customer service skills with a patient and professional demeanor.
Excellent communication skills, both written and verbal.
Ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications:
CompTIA A+ certification
Microsoft 365 Certified: Fundamentals (MS-900)
Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.)
Basic knowledge of Active Directory or Entra ID (Azure AD)
Familiarity with remote support tools
Associate's degree in Information Technology or related field
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career-apply today and join a team where your skills will make an impact!
$43k-73k yearly est. Auto-Apply 27d ago
Technical Support Specialist
Wavetronix 3.6
Technical support representative job in Springville, UT
Product SupportTechnician Success Profile
*This role is advertised as TechnicalSupport Specialist but internally the role will be labeled Product Support Specialist.
Wavetronix is seeking a skilled and motivated individual to join our support team as a Product SupportTechnician. A successful candidate will be responsible for providing technicalsupport and assistance to our customers while maintaining strong relationships with them. The Product SupportTechnician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful SupportTechnician Success will:
Provide world-class support for Wavetronix products on the phone, via email, and in person.
Document and track all customer interactions in CRM, including cases, activities, and communication.
Track and update RMAs providing reports/updates to customers and internal teams.
Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
Master installation, configuration, and troubleshooting of Wavetronix products.
Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
Document processes, produce detailed trip reports, and maintain CRM knowledge base.
Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
Provide technical training on products to customers, both in the field and in-office.
Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
Build positive relationships with customers and provide excellent customer support.
Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
Maintain an expert-level understanding of Dynamics 365 Customer Service.
Possess strong written and verbal communication skills.
Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
Previous experience in a similar technicalsupport role.
Strong technical background with a technical degree or certifications
IMSA Signal Technician Level I or Level II (Field) a plus but not required.
Excellent problem-solving and troubleshooting skills.
Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
Knowledge of networking concepts.
Exceptional written and verbal communication skills.
Ability to work independently and within a team.
Willingness to travel to multiple locations as required.
Self-motivated and driven to achieve customer satisfaction.
Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product SupportTechnician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
Understand company core values, strategies, and initiatives.
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
Able to effectively use mobile and desktop tools and applications.
Have a positive relationship with Wavetronix customers.
Able to understand and effectively communicate technical procedures and processes to customers.
Comprehend customer requirements and make appropriate recommendations to the client.
Effectively communicate and cooperate with Technical Services and share information across the organization.
Demonstrate a functional knowledge of the RMA process.
Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
Master installation and configuration of Wavetronix products.
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
Learn intersection and controller cabinet basic operation.
Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product SupportTechnicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technicalsupport, we encourage you to apply for the position of Product SupportTechnician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
$39k-76k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Jobnimbus
Technical support representative job in Lehi, UT
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey-Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job!
Mission:
Provide world-class technicalsupport and training in a timely manner to our users and internal departments.
What You'll Be Doing:
* Communicate in a timely and professional manner with users via email, chat, and/or phones.
* Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
* Proactively submit feedback recommendations on the user's behalf to improve the product.
* Provide best practices and assistance to customers on how best to implement JobNimbus
* Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
* Assist in company events and trade shows
* Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions
What Makes You the Hero for This Job:
* Preferred: 1-2 years of technicalsupport experience
* Preferred: 1+ years of customer support experience
* Preferred: 1+ years of QuickBooks Experience
* Analytical and problem-solving skills
* Multitasking and organizational skills
* Ability to answer a high volume of calls, chats, and/or emails daily
* Ability to share and collaborate on work among a TechnicalSupport team
* Attentiveness and patience
* Time-management skills
* Ability to find the positive in any situation
* Technical Knowledge and Troubleshooting Skills
* Interpersonal and customer service skills
Superpowers:
* Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
* Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
* Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
* Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
* Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.
Mentor (Hit us up to get more information)
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email [email protected].
$43k-73k yearly est. 60d+ ago
IT Helpdesk II
Autonomous Solutions
Technical support representative job in Lehi, UT
Job Description
At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.
Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.
ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates.
Summary
As an IT Help Desk II, you provide support to end users for computer, application, system, device, access, and hardware issues. You identify, research, and resolve technical problems with some complexity. You also respond to telephone, email, and online requests for technicalsupport. In addition, you document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.
Responsibilities
Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
Perform remote troubleshooting through diagnostic techniques.
Researches and resolves routine technical problems.
Walk employees through the problem-solving process.
Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Follow up and update employees on the status of solutions.
Required Qualifications
Classes, Associates degree, or technical certification in IT or related field.
4-6 years of general work experience.
Good understanding of computer systems, mobile devices, and other tech products.
Solid understanding of how to research troubleshooting technical issues.
Ability to diagnose and resolve basic technical issues
Good communication skills, written and verbal.
Customer-oriented and cool-tempered
At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.
Job Posted by ApplicantPro
$43k-73k yearly est. 25d ago
Customer Support Rep
Securitymetrics 3.6
Technical support representative job in Orem, UT
Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer SupportRepresentative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer SupportRepresentatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer SupportRepresentative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
* Provide basic customer support and account maintenance via phone or email
* Scope customers to determine their PCI Self Assessment Questionnaire type
* Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience
* Basic computer skills (i.e. typing, email, web browser)
* Basic understanding of networks and network devices
* Ability to troubleshoot account issues
* Desire to learn and grow
* Excellent written and oral communication skills
* Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns
Preferred Skills and Experience
* Fluent in English and any of the following languages:
* Portuguese
* Chinese/Mandarin
* Spanish
* French/Quebecois
* Part-time positions are available upon review
* Familiar with PCI-DSS
* Experience working in a Call Center
* Experience dealing in Customer Service
* Familiar with Linux
* Basic understanding of HTML
$29k-37k yearly est. 60d+ ago
Event Tech Support Specialist
Rainfocus 4.5
Technical support representative job in Orem, UT
RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist. RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.
About the Role
As a team member of the RainFocus client success organization, the Event Tech Support Specialist ("TS") will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing the technical know-how for events around the world. This position will work an adjusted schedule of Thursday - Monday in order to support our events that generally require support over the weekend. As a member of the event delivery team, the TS will work from the RainFocus warehouse and become the knowledge expert on RainFocus onsite technology. This includes: Windows and Mac imaging, badge pinter troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing remote support to our teams around the world with onsite events.
The ideal candidate has a strong desire to learn about new technology and love to "tinker" with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution.
Essential Responsibilities
* Hardware Support
Setup, imaging, troubleshooting Windows and Mac machines Troubleshooting badge printers Managing MDM service for 6000 phones Testing new hardware and resources
IT Helpdesk Support
Not a traditional IT help desk role Weekends will be on-call support for onsite events Supporting hardware, software, and logistical issues
Communication
Working with internal team members to prepare for and support ongoing events Communicate with clients to describe technical details about the hardware we utilize Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
Organization
Maintaining the RainFocus hardware by routinely doing checks and cleanings Tracking inventory issues and documenting the processes related to fixing Providing step-by-step instructions on how to use the RainFocus equipment
Training
Be the "face" of the training videos used to keep our onsite staff currently on how to fix common onsite issues Train the internal teams on best practices
Required Experience/Skills
* 1+ years experience with IT help desk or similar
* Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required
* Collaboration on creation of processes to acquire requirements for live event execution
* Create and maintain training materials
* Assist in training new hires and contractors
* Represent product needs for the event delivery team in appropriate product development meetings
Personal Characteristics
* The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
Ability to creatively solve complex problems Friendly and outgoing, but assertive when necessary Willing to go the extra mile in support of reasonable client requests Team-player with a service-oriented mindset Self-motivated, thrives in fast-paced environments Proactive, relentless learner Excited by and eager to take on new challenges and opportunities Strong communicator with ability to be self-guided
Success Measures
* Fully onboarded and productive within 60 days
* Client satisfaction
* Provide event weekend support without escalation
Location/Travel
* This position will require working full time from our warehouse in Orem, Utah. Remote work is not available.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$40k-76k yearly est. 60d+ ago
Associate Bioprocess Technician (6 Month Term Role/Thursday-Sunday Shift)
Denali Therapeutics 3.8
Technical support representative job in Salt Lake City, UT
Neurodegenerative diseases are one of the largest medical challenges of our time. Denali Therapeutics is a biotechnology company dedicated to developing breakthrough therapies for neurodegenerative diseases through our deep commitment to degeneration biology and principles of translational medicine. Denali is founded on the collaboration of leading scientists, industry experts, and investors who share the vision that scientific discovery energetically applied to translational medicine is the key to delivering effective therapies to patients.
We invite you to consider an opportunity with Denali to help achieve our goal of delivering meaningful therapeutics to patients.
The Associate Bioprocess Technician's responsibilities span from Media and Buffer Preparation and introduction to Cell Culture and Purification processes.
Key Accountabilities/Core Job Responsibilities:
Responsibilities span across media and buffer preparations for production campaigns. This includes, but is not limited to, media and buffer preparation, set-up and take-down of equipment and single-use assemblies, and both testing and actual operations.
Introduction to unit operations as requested which include but not limited to cell culture and purification processes.
Document all manufacturing activities accurately and comprehensively in batch records and document all non-conformance issues
Conduct all activities in accordance with company policies & Standard Operating Procedures, global regulatory guidelines, environmental guidelines, as appropriate, etc.
Remain up to date on all assigned training and ensure completion of any training required for GMP activities prior to executing those activities
Collaborate with cross-functional teams to optimize manufacturing processes and improve efficiency
Partner with Quality and other departments to assess deviations, determine root cause and execute preventive and corrective action
Accurate and timely recording of work time by clocking in and out using designated timekeeping systems. Adherence to company timekeeping policies, including rules regarding overtime, meal breaks, and reporting procedures for any discrepancies.
Qualifications/Skills:
High school diploma or GED and 2 years of relevant industry experience. Advanced degree in relevant field of study will be considered towards relevant industry experience.
Builds trustful and effective relationships with authenticity and humility
Confidence to work in a rapidly changing environment
The ability to contribute to a team where employees have a shared purpose and vision; foster a “One Denali” environment
Strong self-awareness of the impact communication and working style has on others
Proficient verbal and written communication skills
Physical - must be able to put on specialized gowning, lift and manipulate items over 25 lbs, climb ladders, stand for multiple hours at a time
Must be able to wear personal protective equipment (e.g., safety shoes, gloves, eye covering, etc.) in a compliant manner for extended periods of time
Must be able to work Thursday through Sunday shift
Preferred Qualifications
Previous manufacturing experience in a regulated industry.
Experience in product/process support within a regulated setting
Experience with Good Documentation Practices and Good Manufacturing Practices.
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. Denali offers a competitive total rewards package, which includes a 401k, healthcare coverage, ESPP and a broad range of other benefits. Learn more at ******************************************
This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.
Denali is committed to its core company value of unity by creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, basis of disability, or any other federal, state, or local protected class.
Salt Lake City Drug Testing Policy
$37k-63k yearly est. Auto-Apply 60d+ ago
IT Help Desk Technician II
Western Partitions 3.7
Technical support representative job in Salt Lake City, UT
Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
The Helpdesk Technician II is responsible for technicalsupport requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
Understand and comply with all WPI policies, procedures, and corporate safety program.
Act as the first point of contact for WPI staff requiring IT support.
Act as an escalation point for tier 1 Help Desk Technicians.
Answer end user queries in person, via email, and over the phone.
Manage assigned tickets in accordance with established service level agreements.
Monitor the help desk queue and assess priority of incoming tickets.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Troubleshoot connectivity, network, and client VPN issues.
Install, maintain, and troubleshoot client applications.
Troubleshoot and resolve email-based issues.
Coordinate with senior team members to escalate complex problems.
Document all support tickets in IT ticketing software.
Update and reconcile IT inventory.
Order new client computers and provision for use.
Reimage existing client computers and migrate user data.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot telecom and mobile device issues.
Perform hardware repairs and upgrades.
Create and maintain documentation for internal processes.
Other duties as assigned.
Requirements
Basic Requirements
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
A+, N+, MCP, or other industry level certifications recommended.
Minimum Requirements
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Employs a customer focused attitude towards all job duties.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Must be able to break down problems both known and unknown in a logical, efficient manner.
Strong knowledge of MS Windows operating systems.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Competency with hardware and software troubleshooting.
Competency with common mobile products (iPhone, iPad, Android devices).
The ability to learn and apply new concepts quickly.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Preferred Requirements
Microsoft, CompTIA, or other industry certifications.
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Professional development opportunities and certifications
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
$40k-72k yearly est. Auto-Apply 33d ago
Customer Support Representative
Springbrook Holding Company
Technical support representative job in American Fork, UT
Why Springbrook:
Xpress Bill Pay (a Springbrook Software company) is an online nationwide company that provides fast, secure, and convenient online bill payment solutions. Founded in 2005 and located in American Fork, Utah, Xpress Bill Pay has developed an innovative web-based online payment system. This system makes it easy for large and small organizations to offer online bill payment to their customers via credit cards, debit cards or electronic fund transfers. The Company is fast growing with over one million registered users. We also offer accounting software that enables our payment portal to connect to our customers' in-house accounting software.
We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged working with like-minded individuals who are driven and passionate about contributing to a market-leading software organization with proven technology.
If you are motivated by the idea of delivering on the promise of solving for a new era of more efficient, open, and innovative governance and the opportunity to join an organization that provides a solid career path and promotions from within, then we'd love to hear from you.
Where you fit:
The Payment Center Representative provides technicalsupport and customer services (online payments and basic -intermediate technicalsupport tickets) to our customers over phone and email.
This position is not eligible for remote work. Because of Payment Card Industry (PCI) Standards we require candidates in office at 108 South 700 East, American Fork, Utah.
Bilingual (English/Spanish) skills are preferred.
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone or email, adhering to Xpress Bill Pay policies and best practices.
Become an expert on the XBP system for end users.
Help end-users set up accounts online on the XBP website.
Uses Xpress Bill Pay ticketing system to create, track, and/or update details on the specifics of client issue(s).
Enter pertinent case data into the CRMs (Freshdesk) to track client issues.
Determine the urgency of issues for each client case and escalate where necessary.
Update our internal databases with information about technical issues, internal process documentation knowledge base articles, and useful discussions with customers.
Share feature requests and effective workarounds with team members.
Maintain general awareness of Xpress Bill Pay security and privacy policies.
Report any security incident or suspected security incident to the Xpress Bill Pay Incident Response Team.
Required Qualifications:
One year's experience providing customer support via phone and email.
Call-Center experience.
Strong customer service skills with the ability to work independently or with minimal supervision.
Organized, positive attitude and a team player.
Ability to work with others in researching and resolving issues. Prepare reports for internal and external.
Preferred Qualifications:
Bilingual (Spanish/English).
Understanding and experience working in the Payments area.
Prior experience working in a municipal/local government, water billing, or electric billing agency is a plus.
Mobile app specialist.
Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered).
Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
$30k-38k yearly est. 11d ago
GSD Full-Time Global Support Tech Generalist, Spanish/English Required
The Church of Jesus Christ of Latter-Day Saints 4.1
Technical support representative job in Riverton, UT
The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work a minimum of one day in our Riverton, UT office each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs.
Learn more about the GSD HERE! Enjoy our on-site building amenities that include a cafeteria and gym!
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
0 to 2 years previous computer technicalsupport
Fluency in reading, writing, and speaking English and Spanish is required.
Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Acts as initial point of contact for customers via telephone, email, or live chat to provide technicalsupport of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technicalsupport of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision
$30k-39k yearly est. Auto-Apply 12d ago
Technical Support Specialist (Level 1)
PT&C Group 3.8
Technical support representative job in Holladay, UT
Due to continuing growth, we are looking for a TechnicalSupport Specialist to join our team! The TechnicalSupport Specialist will work alongside our IT Manager and team members in providing technicalsupport for our employees at offices nationwide. You will install and configure applications, set up workstations, troubleshoot common issues, document issues, collaborate with team members, and provide a positive experience for our end users.
Who We Are:
Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium sized businesses and their owners. We currently have 48 offices in 14 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer. Enjoy a professional and dynamic work environment while making work/life balance a priority.
What You Will Do:
Perform basic problem solving and help on various software and hardware systems for employees at various offices.
Perform routine technical assistance for common issues.
Ensure proper asset management and record keeping of issues.
Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles.
Assist the IT Manager with the implementation of technology projects.
Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Perform miscellaneous job-related duties as assigned.
What We Look For:
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Microsoft Outlook, Excel and Word experience
Knowledge of current technological developments/trends in area of focus.
Records maintenance skills.
Ability to effectively communicate with employees to resolve technological issues.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees in a diverse community.
Experienced in resolving issues with remote employees.
Works independently and require little to no oversight.
Ability to determine computer problems and to coordinate hardware and software delivery.
Ability to analyze and resolve basic computer problems.
Experience
Experienced in providing remote technicalsupport
A+ Certification or equivalent
Network+ Certification highly desired
Microsoft 365 Certified: Endpoint Administrator Associate highly desired
What we offer:
Opportunity for advancement within a rapidly growing professional services firm
Ongoing informal and formal training and development
Competitive compensation
401(k) and medical benefits
Firm sponsored continuing education
Where we work:
This position requires you to be onsite
Salary Description $24-$26/hr
$24-26 hourly 43d ago
Part Time Customer Support Representative
Nexio
Technical support representative job in Orem, UT
Part-Time 25 hours a week
In person in Orem, UT
Morning shift, 7:00 AM - 12:00 PM
In your interview, we will discuss your availability to create your work schedule.
Nexio is seeking a dedicated Customer SupportRepresentative to join our eclectic, high energy and talented team. This role involves developing the technical expertise required to effectively address merchant inquiries while maintaining a positive attitude that ensures a satisfying customer experience.
Responsibilities
Handle inbound customer calls
Resolve customer issues using provided training and resources
Build rapport and effectively problem-solve with customers
Provide valuable feedback to Managers, Product Managers, and other stakeholders
Qualifications
Strong attention to detail
Excellent verbal and written communication skills
Active listening abilities
Professional and positive attitude
Previous customer support experience (preferred, but not required)
Ability to work well both independently and in a team environment
What is Nexio?
Nexio provides payment service solutions for a variety of clients, from ecommerce merchants to software platforms. Our goal is to empower businesses with the tools they need to optimize payment revenue and adapt to dynamic market needs. We aim to be a partner, advisor, and innovator, dedicated to adding value to every client's business.
Benefits
10 days of PTO accrued at 3.34 hours per pay period (depending on hours worked)
5% 401k match
Flexible Scheduling
Opportunities for Advancement
Free therapy for employees and their dependents
Barber, Chiropractor, Massage Therapist, and Nail Tech on-site
Costco snacks for days!
$30k-38k yearly est. 13d ago
Customer Support Representative
OLSA Resources
Technical support representative job in Salt Lake City, UT
Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and tracking customer package requests.
07:00am to 07:30pm M-F
Additional Information
$30k-38k yearly est. 60d+ ago
Onsite Support Technician
Tata Consulting Services 4.3
Technical support representative job in Salt Lake City, UT
Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.
7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
Salary Range $55,000-$65,000year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
$55k-65k yearly 14d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in South Jordan, UT?
The average technical support representative in South Jordan, UT earns between $27,000 and $38,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in South Jordan, UT
$32,000
What are the biggest employers of Technical Support Representatives in South Jordan, UT?
The biggest employers of Technical Support Representatives in South Jordan, UT are: