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The differences between telecommunicators and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, an information technology technician has an average salary of $49,031, which is higher than the $39,327 average annual salary of a telecommunicator.
The top three skills for a telecommunicator include computer aided dispatch, CAD and EMS. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
| Telecommunicator | Information Technology Technician | |
| Yearly salary | $39,327 | $49,031 |
| Hourly rate | $18.91 | $23.57 |
| Growth rate | 4% | 10% |
| Number of jobs | 4,083 | 118,881 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 47% |
| Average age | 39 | 42 |
| Years of experience | - | 2 |
A telecommunicator receives calls and obtains information from people in need of assistance. Telecommunicators, also called 911 or public safety dispatchers, use a two-way radio in dispatching the right services to police officers, first responders, and firefighters. The telecommunicators coordinate communications between emergency personnel, police, and the public. They keep detailed records as well as trace drivers and their automobiles. The skills and knowledge necessary for this job include a dispatch system, public safety, and stressful situation management.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Telecommunicators and information technology technicians have different pay scales, as shown below.
| Telecommunicator | Information Technology Technician | |
| Average salary | $39,327 | $49,031 |
| Salary range | Between $28,000 And $53,000 | Between $28,000 And $83,000 |
| Highest paying City | Stockton, CA | Urban Honolulu, HI |
| Highest paying state | California | Hawaii |
| Best paying company | City of Detroit | Cravath |
| Best paying industry | Government | Finance |
There are a few differences between a telecommunicator and an information technology technician in terms of educational background:
| Telecommunicator | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 47% |
| Most common major | Criminal Justice | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between telecommunicators' and information technology technicians' demographics:
| Telecommunicator | Information Technology Technician | |
| Average age | 39 | 42 |
| Gender ratio | Male, 29.0% Female, 71.0% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 17% | 11% |