Telemarketer vs customer service and billing

Differences between telemarketer and customer service and billing duties and responsibilities

Telemarketer example responsibilities.

• Manage employee payroll hours and monitor employee performance providing coaching and development.
• Operate profitably through managing productivity, call quality, payroll, and telephone sales representative development.
• Receive calls from medicare beneficiary prospects and give orientation about the health plan, benefits and periods of enrollment.
• Answer questions on medicare, Obama care, and sign the public up for the appropriate ins that fit their needs.
• Call former subscribers to invite them back to the CLO for via a subscription to the upcoming season of Broadway shows.
• Coach and monitor telemarketers to ensure department procedures are being follow.
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Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
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