Telemarketer vs telesales specialist

Differences between telemarketer and telesales specialist duties and responsibilities

Telemarketer example responsibilities.

• Manage employee payroll hours and monitor employee performance providing coaching and development.
• Operate profitably through managing productivity, call quality, payroll, and telephone sales representative development.
• Receive calls from medicare beneficiary prospects and give orientation about the health plan, benefits and periods of enrollment.
• Answer questions on medicare, Obama care, and sign the public up for the appropriate ins that fit their needs.
• Call former subscribers to invite them back to the CLO for via a subscription to the upcoming season of Broadway shows.
• Coach and monitor telemarketers to ensure department procedures are being follow.
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Telesales specialist example responsibilities.

• Administer and maintain leads within SalesForce.com.
• Generate and close sales lead via outbound telesales campaigns.
• Prospect for new accounts through telesales and networking with approval from manager.
• Assist members with a solution-orientate style communication to build rapport and to promote a positive view on Humana.
• Provide general information about Humana's products to customers and brokers.
• Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
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