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Telephone claims representative vs representative

The differences between telephone claims representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a telephone claims representative, becoming a representative takes usually requires 6-12 months. Additionally, a telephone claims representative has an average salary of $42,400, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a telephone claims representative include PIP, litigation and coverage issues. The most important skills for a representative are cleanliness, patients, and customer issues.

Telephone claims representative vs representative overview

Telephone Claims RepresentativeRepresentative
Yearly salary$42,400$36,023
Hourly rate$20.38$17.32
Growth rate-3%-4%
Number of jobs14,218252,761
Job satisfaction-5
Most common degreeBachelor's Degree, 75%Bachelor's Degree, 53%
Average age4440
Years of experience412

Telephone claims representative vs representative salary

Telephone claims representatives and representatives have different pay scales, as shown below.

Telephone Claims RepresentativeRepresentative
Average salary$42,400$36,023
Salary rangeBetween $31,000 And $57,000Between $23,000 And $55,000
Highest paying City-Washington, DC
Highest paying state-New York
Best paying company-Google
Best paying industry-Transportation

Differences between telephone claims representative and representative education

There are a few differences between a telephone claims representative and a representative in terms of educational background:

Telephone Claims RepresentativeRepresentative
Most common degreeBachelor's Degree, 75%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common college--

Telephone claims representative vs representative demographics

Here are the differences between telephone claims representatives' and representatives' demographics:

Telephone Claims RepresentativeRepresentative
Average age4440
Gender ratioMale, 37.5% Female, 62.5%Male, 41.8% Female, 58.2%
Race ratioBlack or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage11%7%

Differences between telephone claims representative and representative duties and responsibilities

Telephone claims representative example responsibilities.

  • Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
  • Draft contentions for arbitration and submit evidence to support those contentions.
  • Negotiate liability with other insurance companies when possible, review files and documents for arbitration process.
  • Complete field inspection of losses including accurate scope of damages, photographic evidence collection, written estimates utilizing Xactimate estimating software.
  • Set up payment arrangements with the at-fault party that cause harmed to the GEICO insure.

Representative example responsibilities.

  • Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
  • Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Review EOB denials, appeals and/or rebilling as appropriate.
  • Certify of all requirements, policies, and procedures, including MSB.
  • Take inbound phone calls from member and providers explaining the EOB denial and payments
    • Show more

Telephone claims representative vs representative skills

Common telephone claims representative skills
  • PIP, 26%
  • Litigation, 26%
  • Coverage Issues, 10%
  • Bodily Injury Claims, 8%
  • Customer Service, 7%
  • Process Claims, 3%
Common representative skills
  • Cleanliness, 20%
  • Patients, 11%
  • Customer Issues, 10%
  • Customer Service, 10%
  • Data Entry, 6%
  • Outbound Calls, 3%

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Updated January 8, 2025

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