JOB TITLE: Customer Service TestCenterAdministrator REPORTS TO: Customer ServiceTest Center Manager DEPARTMENT: TestCenterTESTCENTER ADDRESS: 1000 S Cleveland Massillon Rd Ste 104 Please complete this brief questionnaire What To Expect On First Day(VIDEO)
JOB OVERVIEW:
The TestCenterAdministrator (TCA) serves as the face of Prometric in testcenters around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based testcenter environment.
PERKS for employees hired for 20+ hours:
12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts!
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA
AVAILABLE SCHEDULE:
Part Time - Hours Will Vary
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 6:00 pm. Candidate must be open to flexible scheduling.
This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
Schedules are available 2 weeks in advance.
RESPONSIBILITIES:
Maintain and apply expert knowledge of testcenter policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the testcenter at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the testcenter from misconduct
If applicable, digitally scan and record candidate fingerprint identification
QUALIFICATIONS:
EDUCATION:
High school diploma or equivalent required
College experience a plus
EXPERIENCE:
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
SKILLS:
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
PHYSICAL JOB REQUIREMENTS
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
$21k-23k yearly est. 32d ago
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Spring Semester Student Testing Services Proctor
Ohio University 3.5
Athens, OH
Business Title Spring Semester Student Testing Services Proctor Special Instructions to Applicants Must be able to work a minimum of 10 hours a week. Must be enrolled with a minimum of 5 credit hours per semester.
Seeking student employees to join the Athens campus OHIOTesting Services team starting spring semester. Agent is responsible for overseeing students while they take their required exams and to help ensure academic integrity. Agent would be proctoring computer and paper-based exams and completing other small administrative tasks. All training will be provided by our staff, and you will become certified with vendors before you can enter the testingcenter to oversee testing, as a requirement of the position.
Job Profile
Duties/essential functions may include, but not be limited to, the following:
Provides administrative support in an office setting, including tasks such as answering phones and emails, responding to customer inquiries, writing communications, and supporting staff with day-to-day operations.
Level Summary
Performs basic tasks and assists with administrative or operational duties under supervision. Roles are entry-level and aimed at providing exposure to workplace environments.
Supervisory Responsibilities:
Limited supervisory responsibilities. May supervise other student workers.
Fiscal Responsibilities:
No budgetary responsibility.
Problem Solving:
Addresses routine, well-defined problems under supervision.
Independence of Action:
Works under close supervision.
Communication and Collaboration:
Communicates primarily with supervisor and peers. Collaborates with team members to accomplish tasks.
Minimum Qualifications
Enrolled for classes at Ohio University, Hocking College, another post-secondary education institution, or a secondary school during the current semester, immediate previous semester, or immediate upcoming semester. Able to follow instructions and complete tasks within deadlines. Basic knowledge of office software and communication tools. Departments may have specific minimum requirements.
Preferred Qualifications
* Reliable
* Friendly
* Data entry
* Excellent customer service skills
* Strong communication skills
* Ability to follow confidentiality policies
* Strong work ethics
* Ability to work in a team
* Good time management skills
* Attention to detail
* Basic computer skills using Microsoft Office
* Ability to work without close supervision
* Ability to display professionalism when working with the student or faculty.
Working Condition/Physical Demands:
This role is primarily desk-based and involves extensive use of desktop computers monitoring student testing. Checking students in and out of the testingcenter.
Department Provost Office Pay Rate
$11.50 per hour
FLSA Status Non-Exempt Posting Open Date 01/13/2026 Posting End Date 01/23/2026 Job Category Student Hourly Planning Unit Office of the Provost Work Schedule
The Athens campus OHIOTesting Services location is open Monday - Friday, 8:00am - 5:00pm during the semester except during university closures. Must be available to work at least 10 hours outside of your course schedule and the week of finals. This position is on-site.
Campus Athens Applicants may contact this person if they have questions about this position. Dorinda Hoyd, ************** Non-Discrimination Statement
Ohio University is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.
Employment Type Part-Time Job Level STUDENT Job Family Student Hourly Employee Job Sub Family Student Office Assistant
Clery Act Annual Safety and Fire Report
Clery Act Statistics
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$11.5 hourly Easy Apply 6d ago
Test Center Administrator (PT)
Prometric 4.3
Mentor, OH
JOB TITLE: TestCenterAdministrator REPORTS TO: TestCenter Manager DEPARTMENT: TestCenterTESTCENTER ADDRESS: 9237 Mentor Ave. Suite A Please complete this brief questionnaire What To Expect On First Day(VIDEO) The TestCenterAdministrator (TCA) serves as the face of Prometric in testcenters around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based testcenter environment.
PERKS for employees hired for 20+ hours: (DO NOT EDIT)
12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts!
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA
Include these PERKS for employees hired for Full Time: (DO NOT EDIT)
Legal
Vacation
AVAILABLE SCHEDULE:
Part Time - Hours Will Vary
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
Schedules are available 2 weeks in advance.
RESPONSIBILITIES:
Maintain and apply expert knowledge of testcenter policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the testcenter at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the testcenter from misconduct
If applicable, digitally scan and record candidate fingerprint identification
QUALIFICATIONS:
EDUCATION:
High school diploma or equivalent required
College experience a plus
EXPERIENCE:
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
SKILLS:
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
PHYSICAL JOB REQUIREMENTS
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols