Ticket agent vs airline station agent

The differences between ticket agents and airline station agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an airline station agent has an average salary of $30,297, which is higher than the $28,940 average annual salary of a ticket agent.

The top three skills for a ticket agent include reservations, cash handling and ticket sales. The most important skills for an airline station agent are airline tickets, TSA, and FAA.

Ticket agent vs airline station agent overview

	Ticket Agent	Airline Station Agent
Yearly salary	$28,940	$30,297
Hourly rate	$13.91	$14.57
Growth rate	-	-
Number of jobs	28,958	27,306
Job satisfaction	-	2
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 36%
Average age	45	45
Years of experience	-	-

Ticket agent vs airline station agent salary

Ticket agents and airline station agents have different pay scales, as shown below.

	Ticket Agent	Airline Station Agent
Average salary	$28,940	$30,297
Salary range	Between $21,000 And $39,000	Between $23,000 And $38,000
Highest paying City	Saint Paul, MN	-
Highest paying state	Minnesota	-
Best paying company	AEG	-
Best paying industry	Hospitality	-

Differences between ticket agent and airline station agent education

There are a few differences between a ticket agent and an airline station agent in terms of educational background:

	Ticket Agent	Airline Station Agent
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Ticket agent vs airline station agent demographics

Here are the differences between ticket agents' and airline station agents' demographics:

	Ticket Agent	Airline Station Agent
Average age	45	45
Gender ratio	Male, 32.2% Female, 67.8%	Male, 40.9% Female, 59.1%
Race ratio	Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2%	Black or African American, 9.2% Unknown, 6.3% Hispanic or Latino, 24.6% Asian, 11.1% White, 47.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between ticket agent and airline station agent duties and responsibilities

Ticket agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
Sell tickets and also following quotas and upselling as well
Perform FOD walks in the ramp area between flights.
Work with TSA, enforce the rules and regulation of the company and FAA.
Learned and follow TSA as well as FAA regulation as part of every day activities.

Airline station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Assist TSA with monitoring safety precautions of passengers.
Develop training programs and train travel agents on AMADEUS airline reservation system.
Train employees on FAA regulations, security and all polies and procedures of the airline.
Head of training for aircraft de-icing, equipment fueling, hazardous materials, fire and safety and runway chemical spills.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Ticket agent vs airline station agent skills

Common ticket agent skills

Reservations, 25%
Cash Handling, 18%
Ticket Sales, 16%
Direct Passengers, 8%
Computer System, 7%
Customer Service, 4%

Common airline station agent skills

Airline Tickets, 41%
TSA, 17%
FAA, 13%
Front Desk, 8%
Airline Flights, 8%
Customer Complaints, 7%

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Ticket Agent
Ticket Agent vs Airline Station Agent

Updated January 8, 2025

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